Iberostar Playa Alameda
- What's Included
- All Inclusive Features
The Iberostar Playa Alameda is one of the better resorts to stay in Varadero. There is quite a few buffet items to choose from. There are plenty of a la carte restaurants to choose from. However, be advised that you're only able to reserve to three of them per stay. Pleasant beach, with plenty of loungers available to relax on. There are scooters to rent on site, making it great for those who want to go beyond the resort strip. This resort is well suited for couples and children alike. A great stay in Varadero.
Location: Beachfront, 10 min to downtown Varadero, 35 min from the airport.
My husband and I spent a week at The Iberostar Playa Alameda between December 30th and January 6th. I should mention that we had never been to Cuba at this time of year....and we will never again! The weather was quite bad and is often at this time of year (cold fronts). While we were there, the temperature was exceptionally cold (9 celcius at night?) but that should not and does not affect my review. Anyway, New Year in Cuba? Nope, not anymore. Lesson learned.That said it was our second time in Varadero and our 4th time in Cuba. We know not to expect the greatest cuisine (hmmm hmmmm) nor the luxury we Canadians would think when booking a 5 star resort and my reviews are usually fair and pretty good but not this time.Now, this was far from a 5 star even for Cuba. It was built 16 years ago and the pictures we see on the vacation wholesaler site (Air Transat) probably date back to that time. The lobby looked good but the grounds were not very well maintained and many constructions damaged. We stayed in building 15. Our room (a distinction upgrade romantic room hughhhhh???) was basic, run down, very noisy and cold. The doors did not close well and some guests in the building were slamming them 2-3 times very loudly to close them....not nice for other guests. It was also very echo. We heard the people above when they were in the bathroom!!!! Even got woken up by the snoring coming from above at night. The only thing romantic about the room was the huge shower :-). I will not post pictures of all that was wrong as I will not post pictures of all that was good. The cleaning of our room was good. Done late in the afternoon but we never lacked towels nor toilet paper thus the score of 3 for cleanliness.The food was bad except for the breakfasts and the New Year evening buffet which I must say was absolutely amazing. It was like the resort entire weekly food budget went into that dinner. The À-la-carte restaurants cuisine was worse than the one served at the buffet.There was nothing to do there except take the bus to Varadero or walk the beach. It might have been different weather permitting but I doubt it. The weather was the same for the next door resorts and when we walked the beach in front of them they still had salsa lessons, volleyball and aerobic activities going onon the beach. Also, our room being in building 15 and facing north-west and right by the next door resort, the Melia Peninsula, we often heard during the day the entertainment staff and the loud music coming from there when walking in or out of our room. The Playa Alameda was silent :-(Regarding the staff of the Iberostar Playa Alameda, I have to share the fact that some employees showed too much attitude (at the reception and the Italian restaurant) BUT I will raise my hat to a few employees who made us smile throughout the week and did their absolute best to turn this awful week into an OK week hence the score of 3 for service:1- A big thanks to Johan for making us feel special even if this was our first time there.2- Hats off to the evening entertainment team. Some very talented dancers who gave us professional shows.2- A huge smile, hug and thank you to Sissi, Idelsis and Judy. You girls were wonderful and so professional. You made our dinners and/or breakfasts and lunches fun, good, entertaining and educational! And Sissi, please dream big, you would be fabulous as a Cuba tour guide.
My friend and I travelled to Iberostar Playa Alameda for New Years 2018 and had a great time! Here is an overview of our week stay... HOTELBeautiful hotel overall. We were put in a room on the ground floor and it was dated and the room was falling apart a little bit. We asked for a different room and were not accommodated until the next day. The room we were put in was much better but, had no hot water ALL week! We assumed this was because the hotel was at max capacity and all the hot water was all used up. We dealt with it because we were not going to let this put a damper on our vacation. FOODI have travelled to Varadero many times and I must say, the food on this report was AWESOME! I always managed to find something that I enjoyed eating. I am also not a very picky eater. We went in to town to go shopping one day and we went to a Cuban restaurant called La Campana! BEST lobster I have ever had! If you go in to town you MUST try this place out! The only thing we did not really enjoy was the breakfast. Again, you can manage to find something to eat.... just not the greatest meal of the day. There is a 24 hour snack bar with pizza's and sandwiches, this place was okay to tie us over until lunch time, in my opinion lunch time had the best food! They had bbq and twice they roasted pig which was so delicious! WEATHERThe weather was not too good. We had 3 days of sun and the rest of the time it was cold, windy and cloudy. Again, we made the best of these days by going in to town shopping, playing some ping pong and sipping on cappuccinos in the lobby. Everyone needs to remember that when you are travelling to Cuba in the winter time, it is also THEIR winter and the weather is hit or miss. We definitely missed out on the weather. Make sure to pack long sleeves and pants for this time of the year. ENTERTAINMENTIf it wasn't for the entertainment staff our trip would not have been as good as it was! The staff here are incredible and really want to see everyone enjoying themselves. Not only can they dance like I have never seen before but, they really want to get to know all of the people on holidays and they go above and beyond to remember your name and make you feel welcomed! Big shout outs to YOSEMEL, VITTO, JOEY (hey, how U doin??? LOL) LEONARDO, EDWARDO (EDU) CHARLIE (Lady Gaga) and the rest of the staff! You were all so amazing and because of ALL of you, we are definitely going to be coming back to see you guys! We miss you already and want to thank you so much for making our trip one hell of a time!!! Muchos Gracias!! xoxoxo PAOLA & MARIA
2018 Family Vacation was a spur of the moment trip, with the help of Marlin Travel in Brampton, Ontario, Canada. We were advised that this Air Canada Destination resort being part of the 5 star Iberostar Chain would be great for the 9 of us. This would be our third Iberostar family vacation.. I had to call the lobby 4 times the first two days for clean towels, toilet paper and bottled water. on the Third day, I threatened to complain to head office and 5 people showed up to my room. The very young weekend manager, the maid who stocks the room, the maid's supervisor, the supervisor's manager, and the person who stocks the beer fridge.I thought things would get better for us. Unfortunately I now had a cold, the maid had an attitude, and did not follow through with the plan. So I went to the lobby and let the front desk know that I had a cold and if I did not have toilet paper, I would have to use the towels in our room to blow my nose and do the other thing. She immediately gave me 4 rolls of paper and three packages of tissues. By the time I got back to my room we had no water to shower or get ready for dinner... water was out for about two hours without any notice, so we could plan our cleanup for dinner.I thought the problems were fixed, until I tried to use the pool bar washroom before lunch and could not find toilet parer, or hand towels, the soap dispenser had been removed from the wall. I went to the beach restaurant hoping to use that washroom, and to my surprise, no toilet paper, and when I asked the lady who was cleaning the ladies washroom for some paper and hand soap, she told me to come back in an hour. I went into the restaurant, and a stroke of luck...Frank our breakfast server was there, and he went into the kitchen and got me soap and paper!!! amazing how fast it happened. The lady was very embarrassed by this, and apologized profusely. By a stroke of luck the Weekend Manager was there, and I walked him through both bathrooms, and he stated that he told his staff to fix the problem yesterday. Obviously someone did not get the memo!I do not want to imply that everything at this resort is terrible. Frank, was our server all week, and Edwardo was the Tortilla (omelet) chef in the breakfast restaurant, were two shining stars, and so were the many many people who worked in and around the lobby. My observation was that the farther you are from the Lobby, the less likely you are to find amenities and staff that are excelling at their jobs. This resort is very tired, needs lots of repairs, I took photos of everything I thought was sub standard, and plan to share this with Marlin Travel. Air Canada and Iberostar head office. I have to say the weather did not co-operate with us on this trip, I did get sick, and am now on 5 prescriptions to get over my illness.if you are a child, or older person, stay away from this resort, there are a lot of trip hazards, the children's playground is closed and dangerous. The walkway from the beach bar to the beach is very hazardous, and we had to help each other to get up and down. The delivery trucks drive on the sidewalks, and drive too fast in my opinion.The rooms have great air conditioners, the rooms are very cold. However when you turn off the air conditions, the rooms become very humid... leading me to believe that there is a lot of moisture in the walls. Because I was ill, I was up though the night to use the washroom... to add insult to injury, at about 5am I killed two cockroaches in the bathroom on the last night of our stay... By far the day we spent in Havana, was the highlight of the trip... This resort is an embarrassment to the Iberostar name and... unfortunately needs to be closed for a few months and have a major overhaul.
We just came back on Sunday. The resort was so low occupancy it was crazy. My husband had to fight for the pool tables and ping pong tables because the staff was playing (almost like they forgot they were there to entertain staff) this happened most days. The pool guy Ecuardo actually yelled at me on more than one occassion, I was really taken back by how rude he was. The resort itself was nice and small very quaint but aside from Charlee and Vito that staff seemed angry at everyone. Maybe a management issue? I asked a staff why such low guest numbers and she said "I don't know its high season but the Canadians they just don't come" by the end of the week they had put many people on vacation and stopped doing nightly shows. If you are going in the near future pack warmer clothes some days it was 18 degrees with an onshore wind. Nights could be chilly also (keeping in mind its also winter for them). Hotel exchange rate wasn't amazing and all depended on who was helping you and how much they wanted to pocket. 5 min down the road at the marina the exchange was much better and a nice little place to wonder down to visit. Rooms are very very dated and the food wasnt great. 2 people on our trip did get sick from what appeared to be the food.
I will attempt a simple review...ResortThis resort is around 3 stars. Your room will be weathered which is normal in these climates but you be have broken towel racks that have been ripped out of the wall, shower handles that don’t work, they attempted to paint the suite and basically got paint everywhere, the chair, the pictures on the wall, etc. etc. Now i understand thats the just the way it is in other countries but this resort is owned by a huge european company, u should know better, hire quality assurance or lower the stars to 3 not 5. Little things like the Wifi struggled at times in the lobby but who cares, i wasn’t there to pay attention to my phone.Staff 5 stars, all very nice, no issues, cuban people are great.Entertainment5 stars - i can say enough about the nightly entertainment, they put on a fantastic new year eve party and i forget the guys name that runs the show but just really does a great job and puts effort in talking to everyone throughout the day. Reason for the poor rating is to wake up Iberostar resorts and the need to pay attention to repairing things are broken or are in need of repair...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- Unlimited House Wine, Domestic beer, International brand drinks 24 hours
- Lounge chair and towels (pool/beach)
- Pedal boats
- Use of bicycles
- Pool table, ping-pong, darts
- Exercise room
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- Welcome cocktail
- 391 rooms in 3-storey buildings
- 2 buffet restaurants
- 3 a la carte restaurants: Italian, International and Seafood, dress code & reservations required
- 6 bars including Lobby bar, Snack bar, Disco bar, Theatre bar, Beach grill bar
- 2 outdoor pools
- Golf nearby
- Meeting facilities
- 2 tennis courts on-site (2 lit)
- Shopping on-site
- Fitness facilities
- Beauty salon (fee)
- Internet access (fee)
All accommodations include:
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
Standard Hotel Rooms
- 2 twin beds
- Sitting area
- Max occupancy 3 persons
VIP Standard Oceanview Rooms
- 2 twin beds
- Living area
- Ocean view
- Max occupancy 4 up to 3 adults
Kids Deal - Kids pricing available, please inquire for details.
For the Kids - Kids 4 to 10 enjoy supervised activities daily at the Kids' club, Playground, Kids' pool, Babysitting service also available. (fee)
Honeymooners - Private check in, Room upgrade based on availability, Welcome cocktail with sparkling wine, Bottle of rum, Flowers in room upon arrival, In room breakfast the morning after arrival, Housekeeping in afternoon, Exclusive romantic dinner for 2 in a la carte restaurant, Late checkout with out charges based on availability. Applicable up to 30 days after nuptials. Request when you book. Requires proof of marriage.
VIP Package - Includes an upgrade to Oceanview Room, (if available at check-in) fruit basket, bottle of rum, bathrobe or towel as souvenir gift. (minimum 12-night stay) Please inquire for prices.
Wedding Packages Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Playa AlamedaVaradero,Cuba
- Hotel Contacts
- Extra Info
Las Morlas, Km 19 Punta Hicacos, Varadero Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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