Iberostar Playa Alameda
- What's Included
- All Inclusive Features
The Iberostar Playa Alameda is one of the better resorts to stay in Varadero. There is quite a few buffet items to choose from. There are plenty of a la carte restaurants to choose from. However, be advised that you're only able to reserve to three of them per stay. Pleasant beach, with plenty of loungers available to relax on. There are scooters to rent on site, making it great for those who want to go beyond the resort strip. This resort is well suited for couples and children alike. A great stay in Varadero.
Location: Beachfront, 10 min to downtown Varadero, 35 min from the airport.
I want to address the negative comments that I have read recently about this property. Let me start by saying that it is not the hotels fault if your representative books you into a resort without telling you that it was under renovation. We were not told, but we know very well that when you book during low travel times, that that is when resorts do their upgrades and fixes. When do people expect them to do it? Seriously that is a real pet peeve for me, listening to people whine about stuff that really does not effect them in the long run. We were right across from the main renovations, in fact they are what we looked at when we went on the balcony. We barely even noticed that they were there considering the fact that NOBODY spends the day sitting in the hotel room.Yes the air conditioning went out during our stay, the staff were on it immediately. Some people including myself were moved to another hotel because of the disturbance that the fix created. This is not the fault of the resort or it's employees. They did exactly what they had to do to fix the problem. We were offered to remain at the other resort and we gladly turned it down and came back to Playa Alameda where the people and the environment are wonderful.I'm not sure how people expect repairs to be done without ripping things apart but honestly it didn't in any way ruin our good time. One last note on the air conditioning repairs, they were literally at the entrance to our building. We had to walk around them every time we went in and out, but no complaints here.FOOD: I have been to Cuba several times and I can honestly say that this is some of the best food we have ever been offered. No I did not eat all of it. I choose very carefully and tend to eat similar meals throughout the stay, so if the complainers ate things that I didn't then I can't comment. However the assortment of food was just fine, and there was always cheeses and pasta or pizza to fall back on if you didn't like what you saw. People were certainly filling there plates...even to overflowing in some cases so I think it must have been decent food.The buffet staff were absolutely lovely! I have lost my list of names so I can only remember a few. Abel, Frank, and Judy but really all of them were wonderful hard working,good people.BARS: I don't drink very much but once I let the wait staff know that, they helped me be creative and find something that I actually enjoyed. Thank you for that :) Tony was especially fun. We had one regular waitress that worked both in the cafe as well as the lobby bar and she was quite friendly and knowledgeable. Thank you Mildrey, for recommending so many great things to do in the Varadero area while we were there.TIPPING: I can tell you that this hotel was a very nice surprise in comparison to our last Varadero experience 10 years ago. Here we were never pressured to tip.We were given exactly the same great service regardless of whether we tipped or not. We did both since tipping for every drink gets ridiculous. At our last stay in a different hotel, it was very very different with people ignoring you and serving others around you if you did not tip enough. There was absolutely none of that here! So thank you for that :)POOL: Looked nice and clean. People seemed to enjoy it and there was lots of lounge chairs with shade.POOL SNACK BAR: Again really fantastic people, decent food and lots of fun. The washrooms were under repair so unfortunately you needed to go back to your room, but considering how compact the resort is you didn't have far to go regardless of where your room was.So no big deal unless you chose to make it one.A-La-Cart: I will admit that the a la cart meal was not a repeat experience but instead of complaining, we simply did not book another one. There is plenty of food at the buffet so there is no reason to go hungry. BEACH: AMAZING! clear warm water with no worries about what you were stepping on. If you experience large patches of seaweed then you are out a fair bit and can easily move to where there is none. It is a very very long stretch of beach in Varadero, so no problem finding soft sandy swimming areas. Lot's of lounge chairs and shade. Both Military and Security present on the beach.ROOMS: The rooms are very large and kept quite clean. The bathrooms have been updated. The beds are for sleeping and we slept so they must have been ok lol. As for decor comments..... they do try. The heavy fabrics that most resorts choose for the drapes and bedspreads make it difficult to keep the rooms smelling fresh in the very humid Caribbean weather. It is not mold that you are smelling it is just the same musty smell that we have here in our living areas that are below ground level. They do their best to stay on top of it. Keep the air conditioning running, it act as a dehumidifier.ENTERTAINMENT: staff were fun and friendly, you could be involved or not, your choice. SHOWS: fun talented young people and well worth stopping in to watch. I have lost my list of names so I can't say specifics but the clean cut young man with the beard that introduced the nightly talent was a real sweetheart. He got people involved should they choose to be.LOBBY: We had absolutely no problem with the front lobby staff. They were efficient and helpful every time that we needed them.WIFI: It is 2CUC for a one hour card. It did work on my tablet but could be patchy so I chose to just use their computer. The keyboard is slightly different so ask for help before you go in for the first time. MANAGEMENT: Wendy, in customer service is truly a great lady! She has to listen to peoples petty complaints all day every day and she does it with a smile on her face and genuine concern over your satisfaction and enjoyment of the resort. A HUGE HUG to her! That is a tough job and she handles it with grace.Upper Management was available and always present at this resort. They wandered around among the guests and any concerns were taken seriously and for the most part dealt with immediately. Thank you for that :) Management that hides behind an office door is not good. Your staff is hands on as it should be.So yes i was long winded but I felt the need to explain some of the harsh reviews that this resort has received recently mainly due to repairs. The repairs are coming along quite nicely and the resort will look amazing by Christmas time or earlier. The swamp that people keep commenting on is actually a large water feature that has to be empty right now during repairs that are in the middle of it. There was absolutely NO swamp smell in the 10 days that we were there. They did however put some chlorine pucks in it to control the growth of green algae. Bleach can give off a harsh smell but pick your battles people. No this resort is not perfect, but they do the absolute best that they can with what Cuba offers. We go to be in the sun and the ocean and meet wonderful people, so it met our expectations and then some. In closing, this is a resort that we would gladly come back to. We are in fact hoping to go back next year if the prices cooperate :) Thank you for a lovely stay at Playa Alameda September 21st to October 1st 2016
I made a mistake by trying another hotel inCuba. It's an old hotel, pretty big. Lobby is extremely small, but the terasse outside is nice, where you can watch the shows and have drinks!! The rooms smell old and some ac's don't work. Humidity smell in the room is bad. Not really a 4*... I'm not a picky eater, but I didn't really find a variety at that hotel. Entertainment not that great either. I would not go back.
I have just returned from a one week vacation (25 Sep - 2 Oct) at Iberostar Playa Alameda in Varadero booked through Air Transat early in August. When I was comparing hotels, I narrowed down my choices to two resorts (one of which was the Iberostar Playa Alameda). I contacted Air Transat to ask about the end date of the construction taking place at the Hotel based on what I've read in reviews. I was informed by Air Transat that construction is scheduled to finish on 31 Aug. Based on that info, I decided to book the Playa Alameda. We booked two rooms for our family of five. A few days before departure, new reviews indicated that construction is still taking place so I contacted Air Transat to change the Hotel. Though Air Transat provided inaccurate info at the time of booking, I was informed that changes cannot be made within two days of departure and was reassured by an Air Transat Lead that construction only consists of light work such as paint at the beach restaurant without any noise or disruption. That was not the case (see below) and for the second time I received inaccurate info from Air Transat. When we arrived at the Hotel for check-in, I asked at the reception for rooms far away from the construction zone and close to the beach since I thought that the washrooms at the beach restaurant are closed and we would use the washrooms in our rooms if needed. We were informed by the reception agent that the washrooms at the beach are open and that our rooms are in building 13 by the pool which is far from the construction area. Wrong info again, here are the facts:1- Building #12 which was right next to our building is undergoing renovations. 2- The washrooms by the beach are closed. 3- Construction in building 12 and at the Beach restaurant consists of heavy renovations of the buildings exteriors and roof with noisy welding and trucks moving in the area. Now for the facilities: The good things: 1- Plenty of lounges, umbrellas and shades both by the pool and at the gorgeous crystal clear beach for everyone at any time of the day. 2- Very nice staff, night entertainment and band. There was also a Cuban day by the pool with live music and BBQ lunch (only offered pork). Another day, mini omelettes and Ham sandwiches were offered at the beach at lunch time.3- Very well maintained grounds and flower beds. 4- Big shallow warm pool which was great for children. 5- Spacious Rooms.The Neutral:1- Food: Though it is varied and plentiful, I've seen better and worse in Cuba. Food is average in general with the seafood particularly good. 2- Internet: You buy an internet card for two pesos/one hour. Wifi is only available in the reception area. 3- Playhouse: Plain and boring for kids. It's just a big colorful construction without any slides, swings, activity; just a small climbing area. The Bad:1- Cockroaches in rooms! big and small. 2- Some beach towels were worn out, teared or stained. 3- Construction as well as drained bad looking pond area. Conclusion:Misleading info about construction work earned them my two stars (poor) as it shook my trust in both Air Transat and the Iberostar chain (This is my first time staying at an Iberostar Hotel). Otherwise I would have given the Hotel three stars (average) even with the construction work taking place had they been honest about it. With little improvements of the bad points, they could easily earn my rating of four stars (very good). Nevertheless, we enjoyed our vacation because we decided to enjoy it and get the maximum out of the good :)
This was our 4th trip to Cuba and 2nd stay at this hotel. Our first stay here was amazing and the only reason we we stayed at the Riu on other occasions was because the Riu had a swim-up bar.The renovations that are taking place right now could have been better planned. Both bathrooms near to the pool and the beach were closed for renovation - why not close one and upon completion close the other. Needless to say I refused to go into the pool!!!Don't know if the renovations had anything to do with the water in our Bldg 17 being off for 1 day, had to shower in the ocean...lol. Then the air conditioning went off in the entire compound for a day and night, finally fell asleep at 4 am due to exhaustion.The linens definitely need upgrading, you could almost see through the bath towels, they are so old, and on some occasions I was given 2 hand towels to use as bath towels. The magnets on the bathroom door fell apart, they were so old. Iberostar needs to do much better than this!!!!The staff on the other hand were amazing, on a scale of 1-10 I rate them a 10!!!! They would go out of their way to make you feel at home!!!!! Special thanks to Oreste on the beach, he works hard and is always helpful and pleasant! Also Pepe! Other special thanks to Yadira our maid, Mercedes at the ice cream hut, Judy and Eduardo in the main dining room, Jaciel, Yamille and Andres - the best waiters!!! The entertainment crew were awesome, great job to all!!! The coconut guys, Oscar and Jorge! There were so many hard working, professional and pleasant staff that I could not name them all, kudos to everyone, keep up the good work!!!Donna CarrCanada
As per the title this is my first review on Tripadvisor as I feel that I need to give a review of the hotel. (or more of a heads up to people thinking of going in the near future). I am the most optimistic person you can meet when it comes to things like this but here I am.We have just arrived back from staying here for 10 nights and for what we paid for we are not exactly thrilled with what we found.Complex:Major upgrades are currently taking place at the hotel which means that building work starts at around 7:00am'ish - which was no real problem as we are early risers but the work being undertaken does have a knock on effect to the resort. Ignoring the upgrades of 2 of the accommodation blocks the bar and adjoining building close to the beach entrance is being upgraded so if you are on the beach and you need the bathroom I was told to either use the lobby bathroom (at the other side of the complex) or go to my room.There is a new footbridge which is being constructed over the pond/lake so the water has been drained (near to the Italian Restaurant - we will get to that later) - well most has been drained but there is still water in it and it is now stagnant and smells quite a bit. We had to give it a wide berth whenever we had to walk past. Thankfully you cannot smell it at the pool.The complex itself is a nice size and it is a relatively short walk from one part to the other and nothing beats walking through the opening to the beautiful beach, this cannot be faulted. It is clean and tidy and the water is perfect. You get a beach towel each for the stay and can be changed, apparently, once a day – we managed to swap them once for the whole stay due to them never having clean ones. The one I got on the 8th day of being there had a massive hole in it and bleach marks all over – beggers can’t be choosers I suppose.Rooms:We arrived to our room [Block 19 – Ground Floor Room], it was very dated and had a really strong smell of mould. The safe didn’t work either but that was rectified in 2 minutes which was brilliant. We managed one night in the room due to the smell and the state of the sheets on the beds and we were transferred to the top room in the same block. The new room still had a damp smell but not on the scale of the ground floor room. The room was a decent size but the bed sheets had holes in them and numerous stains, they were never changed for the full duration of the stay and although we sprayed the sheets with bug spray we were still bitten on our legs from something or other. We had to make a makeshift lock for the door to the balcony as it didn’t have one at all. The air con was amazingly cold so a plus point there.The bathroom had stains all over the bath, shower screens and toilet but we thought this is the best we are going to get and lived with it. Our towels were exchanged every few days and were clean so no problems there. The shower had the power of a child’s watering can at best and so did the handheld one for the bath, so be prepared for a long shower.The fridge was filled every 2 days as they discussed but I think they forgot about us by the end as it wasn’t filled for the last 3 days so we bought our own bottled water from the on site store instead of waiting for them to sort this.Food:I know a lot of people have said in the reviews that the food was great but I disagree [apart from the breakfast selection which was good] (and just to remind you I can be optimistic when it comes to food, I love food from all over the world) but within the buffet at night it was sub-par at best. We did what everyone else did and do 2 laps of the food before going back and picking something that looks ok.2 massive tips for the buffet food if any of the reps are reading….1. Label what you are serving. A majority of the time none of the food is labelled and some of the time when you ask what it is you got a shrug from the staff.2. Buy some fly nets or something like that to cover the food. I had to dig to get to the middle of what was on offer just to make sure flies hadn’t touched them. There were a lot of flies within the buffet area which I know is not the hotels fault but it could be prevented a bit more.Unless you get something cooked in front of you by one of the chefs we found the food to be luke warm and in some instances it was cold. One night we wanted some chips but there was hardly any left but the chef came out with a massive new tray of them, I got them back to the table and they were stone cold, I couldn’t understand it?The outside BBQ in the afternoon was great, the food was really good but we only saw it twice in the time we were there but both times the food was great.We thought we would try one of the restaurants they had to offer on-site so opted for the Italian. Hand on heart it was the worst meal I have ever had in my life, anywhere in the world (and I’m from Wigan).The starter food on offer was the same food as the buffet (not the worst food but not the best), we ordered the minestrone soup to follow and it was water with a couple of carrots and peas in and a slick of grease on top. The main meal we ordered was the chicken with chilli prawns and linguine – the chicken was a small breast cut in half length ways and tasted like it had been cooked on a toastie maker and the 5 prawns were smaller than a 5p piece on a watery tomato sauce with mash potatoes. The linguine wasn’t linguine, it was pasta tubes with a tasteless white sauce with a small bit of ham. For dessert we had the Rum Cheesecake and Tiramisu, this is where things got strange…. The cheesecake tasted and felt like scrambled egg with no hint of rum and the tiramisu was a piece of cake that tasted of vinegar. It seriously tasted like someone had soaked a cake in vinegar then served it. We watched as other people who came in who ordered similar things sit there and push it around the plate whilst looking at each other. We didn’t try the Romantico restaurant after this. A question to any of the reps - Why have an Italian Restaurant on site if you serve this? Have a Cuban Restaurant with pork and beef with banana fritters and corn like we were served elsewhere outside of the complex, It would be so much better and surely cost you no more than what you serve at the minute. Staff:Could not be faulted at all. They were all really nice and would do anything for you which is ashame with what they had to work with.The review is longer than I anticipated but I wanted to make the points. If it was a lot cheaper than what we paid maybe I wouldn’t feel the need to write this. Whether things are better at the other Iberostar hotels on offer in the area I don’t know but this certainly isn’t a 5 star hotel so please be aware of this before booking.I hope this long review is of interest to anyone looking to book and I will be happy to reply to any comments on this or answer any queries on things I haven’t covered.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- Unlimited House Wine, Domestic beer, International brand drinks 24 hours
- Lounge chair and towels (pool/beach)
- Pedal boats
- Use of bicycles
- Pool table, ping-pong, darts
- Exercise room
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- Welcome cocktail
- 391 rooms in 3-storey buildings
- 2 buffet restaurants
- 3 a la carte restaurants: Italian, International and Seafood, dress code & reservations required
- 6 bars including Lobby bar, Snack bar, Disco bar, Theatre bar, Beach grill bar
- 2 outdoor pools
- Golf nearby
- Meeting facilities
- 2 tennis courts on-site (2 lit)
- Shopping on-site
- Fitness facilities
- Beauty salon (fee)
- Internet access (fee)
All accommodations include:
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
Standard Hotel Rooms
- 2 twin beds
- Sitting area
- Max occupancy 3 persons
VIP Standard Oceanview Rooms
- 2 twin beds
- Living area
- Ocean view
- Max occupancy 4 up to 3 adults
Kids Deal - Kids pricing available, please inquire for details.
For the Kids - Kids 4 to 10 enjoy supervised activities daily at the Kids' club, Playground, Kids' pool, Babysitting service also available. (fee)
Honeymooners - Private check in, Room upgrade based on availability, Welcome cocktail with sparkling wine, Bottle of rum, Flowers in room upon arrival, In room breakfast the morning after arrival, Housekeeping in afternoon, Exclusive romantic dinner for 2 in a la carte restaurant, Late checkout with out charges based on availability. Applicable up to 30 days after nuptials. Request when you book. Requires proof of marriage.
VIP Package - Includes an upgrade to Oceanview Room, (if available at check-in) fruit basket, bottle of rum, bathrobe or towel as souvenir gift. (minimum 12-night stay) Please inquire for prices.
Wedding Packages Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Playa AlamedaVaradero,Cuba
- Hotel Contacts
- Extra Info
Las Morlas, Km 19 Punta Hicacos, Varadero Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.