- What's Included
- All Inclusive Features
This is another great resort for families in Varadero. While the hotel grounds are old, they're well-maintained and it doesn't take away from the aesthetic of the resort. The rooms however, are all top-notch. You'll never have an issue with the amenities or ensuring that your room is well stocked. Incredibly attentive and friendly staff will always be there to address your concerns and needs. There are OK food options with regards to buffet and a la carte items. Be advised though that the food in Cuba isn't as comparable to those of other resorts. If you're looking for a place with plenty of activities to do, this is the resort. The beautiful beach offers some of the best snorkeling locations, and there are many options with regards to other out-of-resort excursions.
Location: Beachfront, 30 min from the airport, 15 min to downtown Varadero.
We spent one week at this resort in July. Here are the things we liked:- good entertainment at both lunch and dinner- fairly clean resort- beautiful beachThere were a lot that needs to be improved:- food quality, even though we came prepared, we did not enjoy it.- lunch food served at pool requires better cover, not Saran Wrap. Saran Wrap only works the 1st time around. Too many flies around and they could get in the food easily.- bottle water, soft drinks and beer in room are replaced every two days. We only got replenished two times during our stay. The bar staff would not give us water bottle.-I noticed that left over food was re-prepared and served the next day. And that was for the whole week we were there.- more training for bar staff as all cocktail drinks were so running. Same with cappuccino.We expect Iberostar could do better than that but over all it was not good.
We had a great holiday . Love the hotel , facility's and staff but Management please get your act together with the food hygiene . It's an absolute shame to see this hotel getting slated and rightly so for making people ill when everything else is perfect . IBEROSTAR get this place sorted.
I and my dauther enjoyed mush the stay at this hotel. Friendly personnel, clean territory, live music during lunch and dinner, great barmens) No incidents happened during our stay, but upon arrival and unpacking I discovered absence of my watches and pair of earrings. I kept them together with other decorations in separate small bag, so could not left those pieces somewhere in a corner.Besides, I forgot my mobile on the seat of a bus that took us to the airport. I called to our official tour representative Lois and also called my my number so that the bus driver could hear the melody and spot the mobile. Since that was official transfer from the hotel to the airport, I expected that my mobile will be returned with the help of other Russian family who kept staying at the hotel. When I returned to Moscow, I also called to our agent Natalie Tours, they sent the request to a quality contol department of the receiving Cuban organizations. But unfortunately no feedback was received. Of course this situation is not the hotel's fault but rather the overall organization of tourizm which is state monopoly, but there is no possibility to post my rating to that organization.
This will be a review of two halvesI will start with the positives as I think the hotel staff deserve that We arrived on the 30th of June for two weeks, myself and my husband took our 3 much older children and 2 permanent foster children as a once in a life time holiday, the hotel and rooms we found totally fine what we expected the pool and the grounds well kept, we we in the main building number 1319 our clearer ( can't remember her name) was fantastic, the younger children raced up in an afternoon to see what shapes she had made with there covers on the bed, lovely touch. The beach is to die forSeen many reviews that the staff was rude and hated the English.... this is so untrue, maybe some people should try harder to be approachable and maybe learn a couple of Spanish phasers, we always left a tip even very small Ones but did notice one night we were the only Ones doing that, maybe some should realise the staff rely on tips as part of there earnings and if your getting a good service bloody tip for it like we would at home. We met many staff that were fantastic and made our holiday Special shout outs to the entertainment team especially Julio Cesar and dayron What a asset to the hotel they are they had us in stitches all our holiday, also ya ya who ran the kids club in the day our two small children loved her and raced round 10am every morning, last but not least Julio who was a bar tender at the pool bar, what a lovely man and even came to the lobby the day we left to say goodbye, we will certainly miss you all you made our holiday what it was. Ana our rep was a star nothing was to much bother. Now the only downside which has turned out to be a bad one, the day before we were due home I become ill, woke up with severe cramps and without going into detail spent a good while on the toilet, come about 10am I thought it had passed and went down to the pool I wasn't there half an hour when I started to feel unwell again ran to my room where I was violently sick never been sick like it before, I was only sick the once but unfortunately the cramps and the other end hasn't I have been home 4 days and still no better to the point I have had to take a sample to our doctors.We had been careful and not eaten the salad or fruit from the pool bar as people had become ill but still made no difference. We were planning on coming back in October as we loved the place and staff so much but because of how Poorly i am we won't return which is a shame, food hygiene needs seriously looked into there is cross contamination of food and a suggestion...... maybe see through plastic lids instead of cling film would be better at the pool bar so the birds can't get into the foodLast note to tourists you add to the problem when you don't recover food when you have been in it, and have common sense that if you take food on a plate round the pool area throw what you don't eat in the bin to save more birds dinning on your left overs your adding to the problem 😡This resort I have given a 4 rating if I had not become ill it would easy have been a 5
this is not a 4 star hotel like we were told our room didn't get cleaned till 5pm on wards so had no clean towels not what you want when been out or at the beach and want to get sorted before going for teafood in the restaurant was same thing in day in day out and always stone cold no matter whether they had just opened or if they had been open an hourbirds flying around in restaurant and leaving their faeces all over entertainment is diabolical nothing for the Englishstaff are rude and serve everyone before the English only thing good about this hotel is the amazing beach and the amazing rep Ana
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- 1 a la carte dinner/week, w/reservations
- All drinks (International brands, Domestic beer, House Wine)
- Lounge chairs and towels (pool/beach)
- Pedal boat
- 1 Introductory scuba diving lesson at pool/person/stay
- Tennis with instruction
- Exercise room
- Dance lessons
- Daily activities
- Evening entertainment
- 272 rooms in eighteen 2-4-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Cuban and Brazilian, International, dress code & reservations required
- 5 bars including Lobby bar, Bar and restaurant, Snack bar, Beach bar
- 2 outdoor pools
- 18-hole golf course 10 minutes away
- 2 tennis courts on-site (2 lit)
- Shopping on-site
- Fitness facilities
- A range of non-motorized watersports available
- Internet (fee)
Hotel Rooms include:
- 1 king or two 3/4 beds
- Cable/Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (adaptor required)
- Max occupancy 3 persons
Kids Deals - First kid 2-12 stays and eats free when sharing room and existing beds with 2 adults. Second kid pays kid's rate. Max 2 kids.
Single Parent Saver -Single parent travelers pay double rate when sharing a room with 2 children. Children pay child rates.
For the Kids - Kids 4 to 12 enjoy supervised activities 10:30am-12:30pm, 3pm-5pm at the Kids' club, Playground, Games room, and Kids' pool. Babysitting service is also available. (fee)
Honeymooners - Receive a room with matrimonial bed and beautiful view, bottle of champagne in the room, Iberostar Gift, minibar with drinks on arrival (stocked once per stay), romantic dinner in the specialty restaurant and late check out without additional charge (on request, subject to availability). Request when you book. Requires proof of marriage.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Las Morlas, Km. 12.5, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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