- What's Included
- All Inclusive Features
This is another great resort for families in Varadero. While the hotel grounds are old, they're well-maintained and it doesn't take away from the aesthetic of the resort. The rooms however, are all top-notch. You'll never have an issue with the amenities or ensuring that your room is well stocked. Incredibly attentive and friendly staff will always be there to address your concerns and needs. There are OK food options with regards to buffet and a la carte items. Be advised though that the food in Cuba isn't as comparable to those of other resorts. If you're looking for a place with plenty of activities to do, this is the resort. The beautiful beach offers some of the best snorkeling locations, and there are many options with regards to other out-of-resort excursions.
Location: Beachfront, 30 min from the airport, 15 min to downtown Varadero.
We stayed at the Iberostar Tainos for a week over New Years. This was our first trip to Varadero and fourth to Cuba. We have traveled extensively in Mexico as well the other locations in the Caribbean and United States. We have been to many all-inclusive resorts. Our overall experience at this resort was good. We were booked in the main hotel and had requested an ocean facing room which we did not receive. We tried to change this but front desk staff were not accommodating. Our location on the fourth floor proved to be pleasant and a much quieter location than the other side may have been. Our room was basic but in good repair and kept clean throughout our stay. The elevator to and from the fourth floor operated well. Our bar fridge was restocked every second day and our large bottle of water was replaced daily. Bedding was tired but clean and beds were comfortable. Towels were replaced daily though on a few occasions we would get only one and had to request more. Each time the towels were brought promptly. Hot water and water pressure was good in the tub/shower combo. Resort- The Tainos is on a beautiful stretch of beach. Unfortunately, the weather was cool for many of the days there so we did not use the beach as much as we would have liked. On the windy, cool, days there were large amounts of jelly fish of the beach but I suspect that was weather related. The beach has an abundance of loungers and palapas as well as a beach bar and bathrooms nearby. The grounds and pool area of the resort are very clean and landscaping is very nice. We enjoyed the surroundings of this resort very much. Lobby is large with ample seating (except for those cool days when everyone flocked inside). Wifi is available for purchase in the lobby. We did not use this service so cannot comment on the speed of it. Food- There is a pool-side snack/lunch buffet open for lunch. This buffet serves, burgers, hotdogs, salad,pizza etc. Later in the afternoon, they would sometimes bring out sandwiches. Food was fresh and tasty. The main buffet opened at 1:00 and selection was better. The made to order pasta station was great. We found food to be warm and fresh. No complaints overall. Service was prompt and efficient. The New Years Eve decor was beautiful. Our only concern with the food or drink has to do with the fact that our daughter became ill on our last day at the resort. She had just finished an alcohol free pina colada for the lobby bar and soon after became ill with severe vomiting. I had had the same drink and was fine. We are unsure what made her ill as she did eat some fresh cucumbers with her lunch a few hours earlier.along with a plate of pasta. This experience and the very difficult trip home for her is one reason I give this resort a three star though like I mentioned, it's hard to know what exactly made her ill. One other man from the same resort was also ill on the trip home. Not sure if they suspected his illness to be food or drink related. Activities- The activity crew at this resort are very pleasant and very personable. However, given the weather, I would have liked to have seen activities moved into the lobby. Despite a handful of people around the pool, bundled up in coats and blankets, the activity crew continued on with their usual schedule and location of activities. There could have been trivia games, names that tune, bingo etc. played easily in the lobby during the unpleasant weather as that's where the bulk of the people were. However, there was no flexibility in this regard it seemed. The evening shows are also very late at this resort, not starting until 9:45. We have never been to another resort where they start so late. We did enjoy the music and dancing that took place most evenings in the lobby. We did not find the activities to be well-advertised. Most of the time we just happened upon them. There is a good variety of activities such as dance lessons, darts, mini-golf (sort of!), rifle shooting, bingo but most start late in the afternoon (around 4:00). General opinion of this resort. Overall, we enjoyed this resort very much. The layout, size and condition of the resort met or exceeded our expectations. Our only concern stemming from our daughter becoming ill would be the food or drink handling or prep. We did not see anything of concern but given how quickly and violently ill she became soon after eating and drinking, we worry that she did get ill from something on the resort. Cruise ships require every person entering the buffet or dining room to clean their hands with hand sanitizer. This may be a practice some of these resorts could adopt. We carried out own hand sanitizer but that does not help if others are using the serving utensils etc. in the buffets and not properly washing their own hands prior to handling these things. Just a suggestion.
Visited the first week of January 2018 and found the overall experience lacking, but in many ways that can very easily be improved with so little effort that it made us wonder if they really want people to come back.Arrived early, rooms not ready for 4 hours... we can roam the resort, eat and drink, but could we be given an opportunity to change into swim wear?First thing I noticed in my room was a piece of used tissue on the floor, which was still there when we left. How about doing a proper job cleaning?Remove replace used glasses and mugs from rooms? Replace small pack of tissues? Provide toilet paper that has perforations perhaps? Room was nice and towel arrangements nice, but other things are important too.Maybe the room cleaning staff could not be so loud in the corridor, do they know how loud they are? Do they know if people are trying to rest in their rooms?Advertised "sports" I guess I had some expectations they might have some sort of standard... Lumpy concrete tennis court with sagging net, beach volleyball ball under inflated and ragged... Maybe they don't have access to stuff, but can't tour companies bring in the odd ball, pump, etc. or at least set expectations properly in their advertising? Table tennis tables are nice, but where's the beach soccer? Food was actually pretty good, blue cheese (apparently local?) was awesome! Recommend anything with sausages too! A-la-carte restaurants always seem to have the same odd issues, lack of variety on the menu, strangely small desserts, wines on the list that aren't available and served in the wrong size glasses!Entertainment team tried but largely failed, some really odd and lame shows in the evening. Some great dancers, some not! Rock show was great, but why so short? Cover band we go see here play 3, 45 minute sets, and play the whole of songs!MC needs to slow down! Could not understand what he was saying as he spoke so fast and ran one language into another with no break. Again so easy to fix.Why do the shows start so late and have so little continuity from after-dinner entertainment to show, to disco? Is there an expectation that people stay and dance in the post show disco? It seemed like they were doing everything they could to scare people away... certainly had that effect so why keep doing the same thing? Maybe drop the volume a little and play something people might know?All that said our stay was enjoyable and the property is great, some great staff members too!Where can I get that blue cheese and guava?
This is our home away from home. How I want to travel and visit other places in the Caribbean, but I just can't do it if it means not seeing our "Friends & Family" at Tainos.It's a great little resort, no hiking or golf carts needed to get anywhere. It's older than some, but I don't go there looking for a North American 5* experience.The food has improved over last year, thank goodness! Last year was the worst.The microwave is back, for those of you who like your food piping hot. And spices have also come back, for those of you who want more flavor. I would just like to see them labeled for those of us who have no clue just by looking at it, what spice it is.The Japanese a la carte restaurant, is tasty and always very busy, so book early. The food at The Grill can be hit or miss, but it's a nice change from the buffet food.I can't stress enough, that if you get to know the staff, you will have an amazing time at Tainos. From the entertainment team, to the wait staff, bartenders, cooks, maids, bell hops, reception, and everyone in between. They are the most kind-hearted people. I love them all!The manager Manuel. is looking at reinstating the Cat Cafe, that fell to the wayside after Ana left. And he has many other things he would like to see at our resort. So thank you Manuel, for your hard work and ideas for this little Cuban gem. I look forward to see your ideas come to fruition.The beach is beautiful and abundant, not like further down towards the marina area where they are smaller and/or rocky. And the large pool is refreshing. There is also a wading pool the little ones. And Kid's Club if you and the kids need a break from each other.The night shows are entertaining, don't let the titles scare you off. You might think you're too old for Lion King, but you'll be missing out. Give them a try, you have nothing better to do when the sun goes down. lolThe drinks await, what are you waiting for? ;)
The hotel was unclean got food poisoning the 2nd day we was there and they refused me water . 75 % of the staff were ignorant and was only nice when the wanted tips . I will never go there again if I was paid . I couldn't wait to get out . The Cubans on the streets were friendly but in the hotel all I heard was how little they was on . It got very boring . I'm contacting Thomas Cook about my vile experience. Avoid like the plague !!!!
Didn't like ground floor front as anyone on the lawn could step onto your small balcony so switched to rear third floor balcony, Nice large balcony and view of the grounds, pools and ocean. Very clean.good food and lots except a little light on meat.Rooms are a little dated but so is most of Cuba and that is its charm.Excellent staffWe would like to return to this hotel
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- 1 a la carte dinner/week, w/reservations
- All drinks (International brands, Domestic beer, House Wine)
- Lounge chairs and towels (pool/beach)
- Pedal boat
- 1 Introductory scuba diving lesson at pool/person/stay
- Tennis with instruction
- Exercise room
- Dance lessons
- Daily activities
- Evening entertainment
- 272 rooms in eighteen 2-4-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Cuban and Brazilian, International, dress code & reservations required
- 5 bars including Lobby bar, Bar and restaurant, Snack bar, Beach bar
- 2 outdoor pools
- 18-hole golf course 10 minutes away
- 2 tennis courts on-site (2 lit)
- Shopping on-site
- Fitness facilities
- A range of non-motorized watersports available
- Internet (fee)
Hotel Rooms include:
- 1 king or two 3/4 beds
- Cable/Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (adaptor required)
- Max occupancy 3 persons
Kids Deals - First kid 2-12 stays and eats free when sharing room and existing beds with 2 adults. Second kid pays kid's rate. Max 2 kids.
Single Parent Saver -Single parent travelers pay double rate when sharing a room with 2 children. Children pay child rates.
For the Kids - Kids 4 to 12 enjoy supervised activities 10:30am-12:30pm, 3pm-5pm at the Kids' club, Playground, Games room, and Kids' pool. Babysitting service is also available. (fee)
Honeymooners - Receive a room with matrimonial bed and beautiful view, bottle of champagne in the room, Iberostar Gift, minibar with drinks on arrival (stocked once per stay), romantic dinner in the specialty restaurant and late check out without additional charge (on request, subject to availability). Request when you book. Requires proof of marriage.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Las Morlas, Km. 12.5, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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