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This is another great resort for families in Varadero. While the hotel grounds are old, they're well-maintained and it doesn't take away from the aesthetic of the resort. The rooms however, are all top-notch. You'll never have an issue with the amenities or ensuring that your room is well stocked. Incredibly attentive and friendly staff will always be there to address your concerns and needs. There are OK food options with regards to buffet and a la carte items. Be advised though that the food in Cuba isn't as comparable to those of other resorts. If you're looking for a place with plenty of activities to do, this is the resort. The beautiful beach offers some of the best snorkeling locations, and there are many options with regards to other out-of-resort excursions.
Location: Beachfront, 30 min from the airport, 15 min to downtown Varadero.
Our first room was on the top floor of the main building, no 1319 but the view was over the roof of the restaurant, not so good, however we were changed to No 1305, where the view was good,( over the gardens and pool to the sea), with no problem at all, reception staff very helpful and smiling! All of the staff at this hotel were great, from the cleaners to the animation team they really could not be faulted, always pleased to speak to us and always helpful. A special mention to Beatrice and Pedro in the main buffet restaurant, they both really looked after us! George in the beach bar also. The gardens and pool at this hotel were lovely and the beach fantastic, such clear sea water and lovely white sand. The only thing that could improve would be the number of shades around the pool and on the beach, we had to get up very early to get one and you really cannot be on the beach all day with no shade.
We recently returned from our seventh visit to the Tainos. As during our previous visits, we were not disappointed. In fact, we had a wonderfully superb time at our Cuban home away from home. The Tainos is a solid Cuban four star resort located about half way up the peninsula. It is relatively small, 270 rooms, and compact. No facility, including the beach, is more than a few minutes stroll from any other part of the hotel. There is a main hotel and seventeen, eight room bungalows. We have always stayed in a bungalow and I would recommend one because they are a little bit more private and quiet. In addition, they all have renovated Italian showers. Hot water is plentiful. The rooms are basic but more than adequate and kept very clean by the custodial staff., we spend very little time in our room other than to wash and sleep. The pool is located at the centre of the resort. It is large, refreshing and kept immaculately clean by Sancho, the pool technician. There are many loungers and palapas circling the pool. One must get there early, if a shaded spot is important. Adjacent to the pool, is the pool bar and grill. It is a wonderful place for lunch with many dishes to chose from as well as a large barbeque grill where one can find grilled chicken, pork, ham, ribs, hamburgers and hotdogs. Lunch can be had in the main buffet as well. The choices are more varied and greater there, but one must dress more appropriately – no wet bathing suits. The bar at the pool serves great drinks and coffee. The bar staff, Daiyse, Yoslaynes, George and Julio provide outstanding service and conversation. The El Ranchon bar is located just north of the pool. It provides shade and tables for lunch at the pool bar. It opens at the same time as the pool bar (Esquina) but remains open much later. It is also the location of the Cuban grill a la carte restaurant. This bar is usually staffed by Arturo, Jorgito and Miguel-Angel. Like the bar staff at the pool bar, they provide great drinks, coffee and excellent service. At night, the bar converts to the a la carte. I highly recommend that one books it. The food is very good and the service is excellent.Alongside El Ranchon is one of the short walk ways to the beach – a really short walk. The Tainos has one of the best stretches of beach one can find. There are many, many loungers and palapas available. But get there early if you want the best spots. The ocean is warm and truly aquamarine. Non-motorized water craft are available for free. A beach bar is located at the entrance to the beach. Usually, Luis-Eduardo is there to serve drinks.One thing that was striking this year is the absence of beach vendors. Apparently, there were too many and they had become a little too aggressive for some guests along the strip, not just the Tainos. In addition, their business was illegal as they pay no taxes to the government. Regardless, for many, it was the only way they could eke out a living and I kind of missed them. They have been replaced by Cuban police who patrol the beach.The main building is where reception, Guest Services, and the lobby bar are located. Check-in and checkout are handled with efficiency by Aneliese, Tamara, Heydi, Ana, and other staff whose names I don’t recall. Nevertheless, all are very kind and helpful. One can also exchange money and report any problems. All reported problems are recorded and dealt with as soon as possible. No issue that I may have had was ignored or not taken seriously. Any problem was rectified quickly to the best of their ability and resources. Raimos and Ernesto, the porters, will take you to your room and bring your luggage for you. They are both very friendly and helpful. Not to be forgotten is Julio Caesar, the technician, but actually a jack of all trades. When he’s not out and about repairing this or that, he might fill in as a porter or at Guest Services. Giselle and Maylin are the guest services personnel. I cannot say enough about how helpful, warm and friendly they both are. I know Giselle more because of previous visits. She will tend to any need and concern you might have. Guest services is also where one books the a la carte restaurants. In addition, they are also responsible for planning special events like weddings. In fact, Giselle is a Justice of the Peace and conducts the ceremonies. The lobby bar opens much earlier than in previous visits – a response to many guest requests. By 8:30 one can have excellent espresso, cappuccino, etc. served by Esperanza and Maylin. Alcoholic beverages are available too if one wants one. In the evening the lobby bar becomes a gathering point for many guests. And, after the evening show it becomes very busy. The bar staff, Yudel, Reisel, Sandy and William work tirelessly and efficiently to serve guests. The animation team, Star Friends, organise games, activities and dance lessons at the beach and around the pool throughout the day. They will encourage guests to participate, but they are never insistent or pushy. Kudos to Cartaya, Yamaris, Ana, Raynier, Dayron, Ricardo, Charlie, Remy, Danys, Javier, Julio Caesar (very happy to be back after two years next door at the Melia) and others whose names I have forgotten. I would be remiss if I didn’t mention Elvis. He is unique, a local legend, and a treasure for the Tainos. Sometimes I wonder if management really appreciates the work that this team does. Live music can be enjoyed at the pool bar during lunch most days. The animation team gets people dancing. The musicians rotate throughout the week. Most often, music is provided by a band, sometimes a solo singer – kind of like karaoke – but they can actually sing. In the evenings at the plaza next to the main buffet, there is music and dancing as well. The evening shows which are held in the theatre are entertaining and fun to watch. Professional singers and dancers perform alongside some members of the animation team. The ‘’house band’’ is excellent – very talented and skilled musicians. Another bar is located in the theatre. The bartenders, Yadel, Rolando, and Jose serve drinks throughout the nightly shows and afterwards. After the show, many guests head to the lobby for drinks or make their way to the different clubs in Varadero.One surprising change is that Iberostar arranged a limited partnership with an Italian tour and resort company called Settamari. It controls a block of twenty rooms which are reserved for Italian tourists. To make the Italians feel at home, three young animation people work alongside the Iberostar team. They blend in seamlessly. Best of all, Settamari sent an Italian pasta chef to cook pasta and sauces for all guests – delicious! This leads to the most contentious of issues in Cuba – food.As for food, there is no absolute reality, just perception. In my experience, the food has always been good. Its important to remember that the chef and his staff attempt to meet the tastes of guests from North America, South America, Europe and Asia. Not everything has appealed to me, but I have always found dishes and choices which more than satisfied my appetite. At the main buffet, there is always much to chose from. There is a nightly roast, be it pork, beef, ham and on occasion, lamb. There are also two grilling stations where one can have steaks, fish or chicken. There is a large variety of side dishes and vegetable dishes. The breads and pastries are very good; the ice-cream is excellent. In addition, there are fresh salad vegetables, fresh fruits and a good selection of cheeses. Also, as mentioned above, there is an excellent pasta bar. Breakfasts are great with many choices. There are two egg and omelet stations where one can have made to order eggs or omelets. I know that taste in food is personal but I have a tough time understanding how some reviewers refer to it as slop and inedible garbage. The restaurant managers, Roberto and Rafael, along with the head Chef and his staff work incredibly hard and put in very long days to provide the best possible with the limited available resources. The servers, like all staff, are courteous, attentive, efficient and very friendly. Thank-you Yanita, Rozella, Maybie, Jose, Yanet, Glenda, Roberto, Juan and all the rest. In addition, the two a la cartes, the Japanese and the Cuban grill are a great alternative to the main buffet. The service is excellent in both. The Japanese is a bit rushed because it has three sittings. The Cuban Grill is very good.Management is for the most part invisible. Other than Rafael and Roberto (food services) one rarely sees or contacts management. Apparently, there is a new manger, Manuel, who was just starting in the position. I wish him the best and hope that he recognises and appreciated the outstanding work of his staff whom I feel, at times, have not received the recognition they deserve for the outstanding work they do. All the above praise does not mean that the Tainos cannot benefit from improvement. If there is one facility that deserves a serious upgrade, it is the gym. I don’t go on vacation to exercise, but I would if the gym would open earlier, and if the equipment was even moderately adequate. As it is, the facility is totally unacceptable if not hazardous. The Tainos is not without its bruises and blemishes. But they are minor. As stated in the title, I keep going back because the Tainos has consistently met my expectations, but I have tried to be as objective in this review as possible. If you’re looking for luxury, look elsewhere, if you’re looking for a continuous spring break party, again, go elsewhere. However, if you’re looking for a laid back week or two in the sun with good food, good entertainment, great bartenders, a welcoming atmosphere, a caring and friendly staff, I highly recommend the Iberostar Tainos.One last toast to my amigas and amigos- "¡Arriba! ¡Abajo! ¡Al centro! .... y pa'dentro!"See you in 2018.Viva Cuba, Viva Tainos
This was my first time in Cuba. Prior to coming to Cuba, I was told by everyone who had been there, that the food was not good, but the people were so friendly and amazing. My partner and I experienced the opposite. We are not picky eaters, so the food to us was very good, and met our expectations. Although, the downside of this hotel only having 1 buffet is you get quite tired of it at the end of your vacation. It lacks selection, everything is very similar day in and day out. The service by majority of the staff was very disappointing. Throughout our entire time there, we only experienced 1 front desk person, 1 bartender, and 1 server that was actually friendly and lived up to the expectations that everyone set out for us. The bartenders seemed very annoyed with people asking for drinks. I felt as though I was inconveniencing them. Very few of them engaged in conversation, (with that said I never got a drink at the beach bar, maybe they were nicer there) you would approach the bar, and they would look at you, waiting for you to ask for a drink. I work in the service industry and a simple "Hola" would have been pleasant. There is the custom that you should tip for good service, and if I would have tipped based on that, I barely would have tipped at all. I tipped because I felt obligated to, not because the service was great. When you did tip, they would just muster a "gracias" without even looking at you, majority of the bartenders just seemed "bleh". As if they were all tired, and sick of their jobs, and really didn't care anymore. Other than the fact that the service was disappointing, the actual hotel facilities are very nice. It is very well kept, and well maintained. The entertainment at the hotel was great! They had nightly shows, and there was always some sort of activity going on at the beach, so I was very impressed with that aspect of it. Some suggestions would be to put out more beach chairs on the beach, and more umbrellas for shade. Another would be to cover the food at the snack bar a little better as there are birds, and flies near there which is unappetizing.
We stayed as two families with young adult children the second week in May. A good time was had by all. The bungalows are lovely, kept clean and we had fabulous towel art everyday, complementary rum and a bottle of champagne left for us to enjoy over the course of our visit. The staff go above and beyond at this resort to make your stay very enjoyable. The beach is second to none and the weather was fabulous all week. The staff at the buffet took the time to get to know us, Betty, Juan and Yoiseign (spelling?) did all they could to make us feel welcome and accommodate our requests. Great Sangria! We did the Sugar, Rum and Cigar tour to Cardenas, Kenya, our guide was awesome as is this tour, complete with a steam train ride and two bottles of rum for each visitor. The history is fascinating and the meal in Cardenas was one of the best we enjoyed all week. This is a must do while visiting Varadero. Thank you for a great trip.
All I can say it was my first time to cuba my mum has stayed in this hotel six times , bungalows with pool side view amazing staff can't do enough for you , Giselle was ace , Hannah the thomas cook rep was brill also , the food was awful hot food cold , when I approached the manager and chef was told to use a microwave said hotplates were not working , you should not expect to do this , the pool bar where the lunch was served in the day but then you get birds pecking through the cling film , would love to visit this hotel again but they need to sort the food out
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- 1 a la carte dinner/week, w/reservations
- All drinks (International brands, Domestic beer, House Wine)
- Lounge chairs and towels (pool/beach)
- Pedal boat
- 1 Introductory scuba diving lesson at pool/person/stay
- Tennis with instruction
- Exercise room
- Dance lessons
- Daily activities
- Evening entertainment
- 272 rooms in eighteen 2-4-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Cuban and Brazilian, International, dress code & reservations required
- 5 bars including Lobby bar, Bar and restaurant, Snack bar, Beach bar
- 2 outdoor pools
- 18-hole golf course 10 minutes away
- 2 tennis courts on-site (2 lit)
- Shopping on-site
- Fitness facilities
- A range of non-motorized watersports available
- Internet (fee)
Hotel Rooms include:
- 1 king or two 3/4 beds
- Cable/Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (adaptor required)
- Max occupancy 3 persons
Kids Deals - First kid 2-12 stays and eats free when sharing room and existing beds with 2 adults. Second kid pays kid's rate. Max 2 kids.
Single Parent Saver -Single parent travelers pay double rate when sharing a room with 2 children. Children pay child rates.
For the Kids - Kids 4 to 12 enjoy supervised activities 10:30am-12:30pm, 3pm-5pm at the Kids' club, Playground, Games room, and Kids' pool. Babysitting service is also available. (fee)
Honeymooners - Receive a room with matrimonial bed and beautiful view, bottle of champagne in the room, Iberostar Gift, minibar with drinks on arrival (stocked once per stay), romantic dinner in the specialty restaurant and late check out without additional charge (on request, subject to availability). Request when you book. Requires proof of marriage.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Las Morlas, Km. 12.5, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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