- What's Included
- All Inclusive Features
One of the three Iberostar suites found in Varadero. This is a resort that is perfect for both families and couples. The facilities, from the resort lay out to the rooms are beautiful. The resort is beautifully laid out, with the poolside being centrally located, it's a perfect location to catch some sun, grab some food and drink.
Location: On the beach, 20 min to downtown Varadero, 40 min from the airport.
I went alone and stayed two daysThe place was very clean, the rooms were nice, the staff friendly and the food was great, unfortunately i didn't get to eat in the restaurants as they were booked and i didn't know to reserve in advance.I felt safe and the staff was very attentive. my room was just a few steps from the beach and really quiet.
Two years ago, we stayed at the Blau next door. I liked Iberostar Varadero better.Our room, although garden view, was comfortable and clean. Water and honour bar were replenished daily.The coffee/lobby bar is a special highlight. Here you can start your morning with a decent espresso or latte, since the dining room coffee is undrinkable. At day's end, they have a great selection of good Cuban rums.We skipped the à la carte restaurants, because in Cuba we prefer to have more options and, to be honest, to see what looks fresh. As we always do in Cuba, we tried to stick to Cuban dishes: fried and stewed chicken and pork, ropa vieja, fresh fish dishes, stewed veggies, and rice and beans. In the mornings, eggs, cheese, and fruit. Perhaps this is why we had no stomach issues at all — we avoided sketchy-looking mussels and obviously-recycled meat dishes. Wine was drinkable; the beer is better.The hotel's location was one of the best things about it. Reserva Ecologica Varahicacos and Cueva Ambrosio are walking distance, as is the marina on the other side of the peninsula. (Town is a little further away, but that's kind of nice.)Very family-friendly resort, with lots of beach chairs and very kid-positive staff. Will return.
Very pleasant stay for us in March 2017. This is a very good all inclusive, especially for Cuba. Lovely weather, great beach, friendly and helpful staff. Small complaints: 1. the coffee is generally poor throughout the hotel. 2. Pool is very noisy in the afternoons between 2:30 and 5:50 with loud music - it is impossible to escape this because the pool is not very large. 3. The front desk is a bit hostile with currency exchanges and less than forthcoming with the calculations they use. But overall, this was a very good week. PS. AVOID AVOID AVOID THE JAZZ EXCURSION ON WEDNESDAY AND FRIDAY NIGHTS - THIS IS A TOTALLY FAKE EXPERIENCE IN THE LOCAL MARINA WHICH IS LIKE A PRISON - AN AWFUL EVENING.
Our first time in Cuba, first time with Sunwing, so I’ll give a review for our entire trip, with our recommendations at the end. If you don’t have time, just look at my pictures and read the last paragraph to get the synopsis.Arrival to hotel: Shuttle bus service from the Varadero airport was good. But when we arrived at the resort at 4 am, there was nobody to direct us to our rooms, and front desk was not particularly helpful with instructions.Accommodations: Our first impression upon entering our room was that things were quite run downed. We tried to get some sleep (didn’t get into the room until 5am) but the sound of dripping water from the air conditioning kept us up for a while. No soap and no do-not-disturb sign found. See also the pictures of the condition of the washroom. However, while it’s not North-American 5-star, it's 5-star for Cuba, and they are giving you the best they got. We kept that in mind and quickly got used to the room condition. And, the king bed was comfortable, there were blackout blinds to allow you to sleep in. Maids were friendly and did a decent job of cleaning. There is a small in-room safe which you would want to make use of. Suggestion: get as high of a star rating as you can when booking your resort. Fellow travelers told us their 4 or even 4.5 star resorts were much worse than ours!Beach: EXCELLENT!! Beautiful white sands, lots of beach chairs. The paddle boats and canoes were free to use (time limited). They also run a snorkeling tour for a price.Changing money: The exchange rate was just a little worse than at the airport, but not by much. A very annoying thing though: they often didn’t have small change ($1, $3 bills) available. Reason given by Abel in customer service was the banks don't have enough small change to distribute to all hotels. Is that really so, or just a ploy to get you put down $5 everytime you tip?? But no cadecas (banks) close by so you'll have little choice. Suggestion: bring lots of $1 USD for gratuities (Canadian loonies and toonies or any foreign coins are not accepted here) until you can get some CUCs. For a full explanation regarding CUC and exchanging currency, search on Google. Service: Satisfactory. Many of them seemed unhappy, perhaps unhappy with their jobs, unhappy to see you, who knows. They certainly were not trained to greet everyone equally with a smile, and their attitudes can have a bearing on your enjoyment. But many others were hard-working and did a good job of serving. Suggestion: if you're going to leave a tip anyways, do so at the beginning of the meal. It seems to change their attitudes completely. Food: Better than expected. We heard lots of negatives about food in Cuba but we found this resort’s food to be very good. Drinks were also very good, although they didn’t make certain drinks like in Canada (martini with no olive, margarita with lemon juice instead of lime!?!). But they were generous with the alcohol, and the all-inclusive thing was truly all-inclusive. They had beer in the room fridge, and lots of bottled water each day. We did the Japanese and the Mediterranean specialty restaurants. The Mediterranean was excellent, but the Japanese was not. At the main buffet they can make your pasta to order, stir fry the raw veggies, and was very accommodating. Certain nights, they had lobsters, lamb and other “high end” items. We had most meals in the main buffet. Suggestion: try to book the Mediterranean restaurant as early as you can, like the day you arrive if possible.Entertainment: Magic show was terrific but the rest were the same old musical performances, too loud and not at all spectacular. Excursion: We did the one-day Havana with Nexus (Sunwing), which was Excellent. We bought on the flight and paid by credit card in Canadian dollar. At the resort people will offer you local tours for about $40 CUC. By the time you do the conversion, you really don’t save that much. We liked the comfort of the big bus, not to mention there’s a sense of security with the bigger tours (would the small vans of the local tours make it all the way to Havana and back??). The Nexus tour guide was great, nothing to complain about with the itinerary and the included lunch. Completely worthwhile to tip $2 per person as suggested in some travel guides. On another day we took the hop-on-hop-off double decker bus to Varadero and walked around on our own. It’s only $5 CUC for the entire day.Shopping: Not a shopper’s paradise, unless you’re into rum and cigars. Souvenir prices in Varadera were cheaper than in Havana. You can definitely bargain. Some of us even found they were willing to haggle at the airport (not exactly, but if you walk away they will ask you to come back and offer a lower price).Miscellaneous: Wi-fi internet only in the lobby. $1.50 CUC for 1 hour. The service speed was very good. We did bring some old clothes, sample sized toothpaste and soap, etc, and left them with the maid or other worthy service employees. Have small change like quarters or 10Cents for public washrooms in the city. Sunwing. Direct flights from many Canadian cities, and as mentioned, their tours were good. On this trip no one’s luggage were delayed or missing, so that’s good. But their carry-on luggage weight restrictions were very unreasonable, and they enforced it. It’s 5 kg (11 pounds). My small suitcase was already 7 pounds empty, so they made me remove items from my carry-on and transfer it to another carry-on of my travelling companions. Really it’s the same amount of weight going on the plane, but of course they were hoping to charge me the extra $78 over-weight penalty. Treacherous! And no service with a smile. The return flight at the Varadero airport was more of a joke. No signs and no one to direct people which line to stand in. A bunch of us ended up at a line for Sunwing, but unbeknownst to us, was going to Edmonton, and we all had to move over and line up again from the back! Worst of all, the young Cuban man at the check-in desk had a really arrogant attitude, so much so that, if you were in North America, you’d report him in a flash, but there, they don’t wear a name tag. Oh, there’s a sign on the counter that says “Tips accepted”. I guess we didn’t tip so we got the rude service.Would I recommend Iberostar Varadero or even Cuba? Yes, but conditionally. There is obviously room for improvement in all areas of their hospitality industry. Everyone works for the government, from the rude airport clerk to the grumpy service staff, all the way to the other spectrum where you find the enthusiastic tour guide, expert bus drivers, pleasant translators on the bus, and hard-working buffet staff. There needs to be lots more customer service training which hopefully would result in more consistent high-quality service. Management needs to take action regarding the run-down conditions and other deficiencies instead of just saying “hope to see you next time”. For me, there won’t be a next time for some time, to allow for the Cuban hospitality industry to grow and mature some. If you find a good price for the resort, fine. The service level won’t be as high as you would expect for 5-star, so if you’re paying lots of money, then there’s no value. On the other hand, if you’re going with a larger group like we did, this resort was well suited, as there are lots of common areas. If the beach is the all-important thing, you won’t be disappointed. And, we found Havana to be very interesting, so it’s worth visiting. Therefore if Cuba is your destination, then I would recommend this place.
My family (2 adults, 3 teens) stayed at the Iberostar Varadero on March 18 thru 21. We were in building 16 which was far enough from the evening shows to avoid the noise but only a few minutes walk to the main building, beach, and pool. Would echo many others remarks about the staff - they were all terrific. Wish I could remember names but then would certainly leave someone out - from the housekeepers, to the staff organizing activities around the beach and pool, to all the servers, and front desk staff all went out of there way to be helpful. And everyone spoke English which helped since our Spanish is not great.We had two rooms - one with a king bed and one with three beds for our kids. The rooms were clean and spacious. We did see a few ants on the outside but never had any in our room. Was nice to have a couple of English speaking channels on the television. Only issue I had with the room is we were on the ground floor which meant we had to keep the curtains drawn any time we were in the room. But that's a pretty minor issue and not really a complaint.The food at the buffet was pretty mediocre and 100% repetitive. Same thing for breakfast and lunch every day. Only had the buffet one night so can't confirm but would expect it to be similar. We did eat in two of the specialty restaurants for dinner. Food was a bit better. The average food certainly didn't affect our overall satisfaction with the resort. We've stayed at Club Meds in other countries and the food is only slightly better. But it is the one area where I could wish for something a bit better.The pool and beach were really nice. Neither were too crowded during our stay. You do have to get out early to claim one of the pool cabanas or umbrellas on the beach - they are on a first come basis. Plenty of activities during the day to keep both adults and kids entertained. There is a nice kids pool with all sorts of activities. Our kids are too big too use it so can't really comment but it looked nice. All in all a really nice stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks & beverages
- Beach Grill for breakfast & lunch
- A la carte dining w/reservations
- Unlimited Domestic, International drinks, and House wine from 10am-Midnight
- Beach volleyball
- Pool tables
- Dance lessons
- Daily activities program
- Nightly entertainment
- Free admission to the Disco, drinks included
- 386 rooms in eleven 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Japanese, Mediterranean, and Cuban, dress code & reservations required
- 4 Bars including Lobby bar
- 4 pools
- Tennis courts
- Fitness facilities
- Sauna (fee)
- Souvenir shop
- Currency exchange
- 24 hr internet access (fee)
- Car & motorbike rental
- Medical services (fee)
- Water-skiing (fee)
- Bowling, golf, horseback riding & scuba diving nearby
Hotel Rooms include:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- 220V, adaptor required
- Balcony or terrace
- Max occupancy 4 persons, no more than 3 adults
Junior Suites have same as above but with sitting area.
Kids Deals - 1 child under 13 stays & eats free (date restrictions apply) when sharing a room and existing bedding with 2 adults.
Single Parent Saver - Single parent travelers pay double rate when sharing a room with 2 children. Children pay child rates.
For the Kids - Kids 4-12 can enjoy supervised children's activities at the Kids' Club from 10am-5pm, games room, and kid's pool. Babysitting available upon request during evening (fee).
Honeymooners - Receive an upgrade to room with matrimonial bed and beautiful view (subject to availability), bottle of champagne, Iberostar Gift, minibar with drinks on arrival stocked throughout stay, romantic dinner in the specialty restaurant and late check out without additional charge (on request, subject to availability). Request at time of booking. Proof of marriage required.
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera Las Morlas km 17,5 Sector Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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