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One of the three Iberostar suites found in Varadero. This is a resort that is perfect for both families and couples. The facilities, from the resort lay out to the rooms are beautiful. The resort is beautifully laid out, with the poolside being centrally located, it's a perfect location to catch some sun, grab some food and drink.
Location: On the beach, 20 min to downtown Varadero, 40 min from the airport.
From the moment we got to the hotel we were made nothing but welcome. Me and fiancee(now wife) were immediately upgraded to a room with a sea view(block 19) The room itself was very spacious, clean and the mini bar was well stocked. The restaurants in my opinion were all superb. Plenty of choices in the buffet and as for the alicarte restaurants I thought they were spot on themselves. The pool area was a lot bigger than what the pictures showed and was brilliant. Kept clean by the staff, no litter and glasses were collected regularly.The staff are a credit to the hotel. They were all brilliant and went out their way to make you feel very welcome. There's too many to list but the 3 that spring to my mind are Elio, Dennis and Chocolate. The 3 of them were great. I know they work long hours but they still had a smile for everyone.Now the wedding itself........couldn't of asked for s nicer beach. Was brilliant. The whole day went without a hitch and that's all down to the hard work the staff put in to make our day extra special. We had a beach bar party that night. Poor Charlie the bar man was amazing. Kept the drinks flowing and always had a smile on his face.So overall I recommend this hotel to anyone who is travelling to Cuba. You really won't be disappointed. I never write reviews in trip advisor but I felt I had to about this hotel.Thanks again for a brilliant time and we will most certainly be back again very soon
Thought I would give you the overall view of the trip. We had a good holidayOn arrival got allocated what was probably the worst positioned room in the complex, opposite the kitchens of one of the restaurants and down a sort of gunnel road to the beach. The noise from kitchen ventilation, the staff cackle and the toilets adjacent didn’t really meet my expectations, so I asked to be moved straight away pre unpacking. Given choice of rooms overlooking gardens, and one facing the other way which was a twin rather than King size beds.Any way looked at that twin one after again confirming there was no sea view…I wasn’t arguing about that fact at all. (the travel agent, the local agent at arrival meeting, the hotel reception all said there was no sea views?????). No problemThe room we got was spacious with large twin beds and very nice. We particularly liked the sea view. So we thought we wouldn’t enlighten them on the layout of their hotel. Anyway two hours wasted but to a positive result.Time is not a concept .The 8;000 prompt to meet the tour bus at to go to Havana trip started at 8.40am ..no real issueThe 8;50 prompt catamaran trip started at 9.45am…this cruise was a party boat basically. Not serene but was okAnnoying items include being locked of our safe three times, and therefore on the Havana trip having to borrow money from guests and the tour guide to make purchases. Third attempt on Wednesday resolved the safe , but each incident meant waiting around 30 minutes to get someone over to fix it.Final day . , went to pay the bill at 8.30 am to make the most of the last day…cut a long story , sorted it around 10.45 am..more annoying hanging aboutLeaving at 4.30 prompt we thought we would get our bags removed from the room at 3.45 in order to make some final calls using the WIFI in reception, and casual coffee before we go. So we booked that with concierge…cut a long and aggravated story we got the bag pick up after 5 calls at 4.25pmWhy am I telling you all this. We had a good time ,and can confirm from our tour operator a pre warning ref 5 star Cuba is 4 star elsewhere. I would say their trying to be honest , but 4 at a push. Food was average, we expected that, and the main restaurant is basically a canteen. No atmosphere and random service levels.(Story in itself that one) The hotel does not know whether it is 5 star or a family orientated 4 star. I suspect in 3 years’ time it will be family 4 star in industry normal measurements…nothing wrong with that if you want it. Noise on the beach, amplified music in many bars, live music at every meal( pretty good quality if you want a trumpet in your ear during a quite lunch)Finally, fyi, I got, by freak my sea view, but the other prerequisite was failed. In Cuba apparently there is a local law that means catamarans(the small hobbies) that I was specific about wanting to sail as I do one every beach holiday all over the world, can only be taken out with a local skipper. The only boat available was scraggy wee lug Sail beginners dingy, and that was only after signing my human rights away on a disclaimer I think.
We have just returned from a stay at Iberostar Varadero and had a wonderful holiday. The staff are friendly and helpful, beach is stunning - with the bluest and calmest ocean I have seen in the Caribbean so far. Rooms are large and spotless. Bed very comfortable. The only reason for 4 stars is due to the buffet food as other reviewers have already stated. I found the food tasty enough and a variety to choose but it could get repetitive and every single day the food quickly ran out and was simply not replenished fast enough. There were many chefs cooking food fresh at their stations which is great but it would run out so fast - for example shrimps would be cooked fresh on most nights but only a handful at a time and would mean some guests would take the whole cooked shrimps in one go leaving all other guests with nothing - same with pizza - one cooked at a time and one night a guest took the whole pizza to their table. Either the chefs need to control and physically hand out the freshly cooked portions per guest waiting or they simply need to cook more and a lot more quickly. Churros as breakfast were only cooked at 3 or 4 at a time - for a hotel of 100s of guests it just isn't enough.The Japanese a la carte is the best of them all with the teppanyaki cooking show being entertaining. The other al a cartes were a nice change too but nothing amazing.We booked a day tour to Havana privately online before travelling to Cuba and can't recommend them enough. The Thomson tours looks like big group coach tours and our tour cost the same price but was a private tour and in a classic car. They tailored it to exactly what we wanted to do and there was no stops at any places to try and get you to buy things. The company we used were called Havana journeys and will be reviewing on trip advisor also as can't recommend them enough. We felt we got to see the real Cuba with them and not just the tourist spots. We also visited Club Tropicana in Mantanzas - only 30 mins from the hotel and I couldn't believe it isn't advertised at all! Amazing show and the same as the one in Havana but not as far to travel! We booked with the tour company desk at the hotel and for 39 cuc per person we were taken there at 8pm, had the show, a bottle of Havana rum per table and a cigar included. A must visit in my opinion and a great night spent!Wifi is 2cuc for an hour and purchased at the guest relations desk via scratch card. I found it reasonably priced and wifi good enough to send messages back home.All in all I will be recommending Cuba to visit to all family and friends and this hotel was great - just need the buffet to be more efficient in replenishing food!A great holiday!
We have today just returned from the iberostar veradero and I have to say we had a great time so much so our little girl cried when we had to leave the staff we met were all great and happy even down to the cleaners and gardeners and everyone there works so hard the food is very good with 3 themed restaurants all very good the daily activities round the pool are good fun all in all we had a perfect holiday here and you won't be dissapointed we even saw Michael Jackson on our last night at the horror show I'll gamily room 1408
We are just back from here staying 4 - 18th of June.First of all the hotel is lovely, the staff are all very friendly and attentive and the grounds are kept well. In particular the entertainment put on by the animation team was the best that I have experienced across all the places we have stayed in and around the Caribbean.The biggest disappointment here was the food. First of all the toaster was a complete waste of time. Normally in most hotels you expect to have to put the toast in multiple times, but in this resort, after 3 attempts to make toast, even after ensuring it was turned up to the full setting, the toast would come out whiter than I am, and I am a ginger scot! The bacon in the morning was better than the rubbish you get in most Caribbean resorts however it would be even better if it was not stone cold! Even if the bacon had just been taken out of the back kitchen it was still stone cold. I had to ask the guy who does the eggs (a lovely man) if he would put the bacon on the griddle to heat it up while my eggs/omelete were cooking or if I was trying in vain to make some toast. The other issues with the food was they did not replenish it enough, or quick enough. Most nights if you were not in the buffet for the first 15 mins of opening, you had no chance of getting any meat that was carved for you, and it was never replaced once it was used up. They did do pizzas quite often, but again frequently they were eaten up quickly because they were the only hot item of food on offer most nights and they did not always replenish them quick enough. I could go on and on about how bad the food was, but do not get me wrong, you would not starve, but you never came out with a smile on your face. The ala carts however faired much better as this food was cooked fresh for you and you could have 1 out 3 each week, the Japanese was amazing, but that might be due to the poor performance in the main buffet. I was extremely disappointed that the food was exactly the same every day in the buffett, every day, no mention of sniff of a variety and no themed nights either, all other caribbean hotels have always changed the menu daily and had themed nights. Iberostar really need to improve this aspect of the holiday as this let me and my wife down very badly and we felt in spoilt the holiday as a large part of the holiday centres around the food.I could not fault anything else with the hotel. As I said before the animation team worked really hard to put on good entertainment all day long and they did a very good job of it. Each night they had a different show on and although not all were our cup of tea, in general they were very good and well done and the team need to be congratulated because I truly believe without them, a lot of repeat guest would not return to this hotel, but because they do such a good job, you have repeat business and new visitors really appreciate the fantastic job that they have done. The rooms are basic but in good condition and well maintained so could not fault it. It would be negligent of me if I did not give a special mention to our maid Nelys who did a fantastic job of clearing up our mess every day and she was an absolute pleasure to meet. Nelys is a wee star and deserves to be given credit for going above and beyond on the job she does. For example she would even fold our clothes up that we left lying on the sofa, sort out our toiletry's in the bathroom, line up our slippers and make sure there was plenty beer for me and water for my wife in the fridge. We wrote her a thank you not one day in googles Spanish, she went to the length of replying in English and on our last day even wrote me a fathers day card, how nice is that! We especially enjoyed the frequent towel art we would come home to after a long day and the pool. Iberostar, Nelys is exactly the kind of staff you need to employ as she made our stay that little bit special and we would consider coming back just to see her again. Value you staff and let her know how appreciated we were with her efforts and if you can make all staff is fantastic as she was then you will not go for long.The main pool is lovely and there was always a sun bed even if you go down late say around 10am. The only issues with the pool was that it was meant to open 7am to 7pm however some days the pool was closed down until 10am. Some days they guys cleaning the pool would go on all day while people were still using the pool, this was a little off putting as it should have been cleaned before opening, not going on all day while in use. The grime they were loosening up was floating around the pool which was less than ideal.So as you can see, other than food I was very happy in the main with this hotel. I know that management will probably reply to this saying they will look at my issues and try and deal with them if I want to try again in the future. I would advise that you should look for reviews after mine to see if they areas I have mentioned have been improved, management can promise all they want, but if people see actions have been taken then it will mean they are listening and acting on issue which will do no harm to the hotel and only increase its reputation. Would I go back to this hotel. Well to see Nelys again yes, but unless I seen reviews of the food significantly improving then I would say no. If the price we paid for the hotel was significantly less than what other Caribbean resorts such as the Grand Bahia in Mexico were charging then that would be different as if you pay less you expect to get less, however the price is more or less the same as the GBP in Mexico, but you are getting a lot less quality for it.I must add that when going to Cuba I expected the internet to be rubbish, but we had pretty good service even in our room (Block 11) even if you do have to pay for the wifi, but that is a Cuba thing, nothing to do with the Iberostar Varadero.If this review was a school report, it would be summed up as Good, but could do much better!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks & beverages
- Beach Grill for breakfast & lunch
- A la carte dining w/reservations
- Unlimited Domestic, International drinks, and House wine from 10am-Midnight
- Beach volleyball
- Pool tables
- Dance lessons
- Daily activities program
- Nightly entertainment
- Free admission to the Disco, drinks included
- 386 rooms in eleven 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Japanese, Mediterranean, and Cuban, dress code & reservations required
- 4 Bars including Lobby bar
- 4 pools
- Tennis courts
- Fitness facilities
- Sauna (fee)
- Souvenir shop
- Currency exchange
- 24 hr internet access (fee)
- Car & motorbike rental
- Medical services (fee)
- Water-skiing (fee)
- Bowling, golf, horseback riding & scuba diving nearby
Hotel Rooms include:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- 220V, adaptor required
- Balcony or terrace
- Max occupancy 4 persons, no more than 3 adults
Junior Suites have same as above but with sitting area.
Kids Deals - 1 child under 13 stays & eats free (date restrictions apply) when sharing a room and existing bedding with 2 adults.
Single Parent Saver - Single parent travelers pay double rate when sharing a room with 2 children. Children pay child rates.
For the Kids - Kids 4-12 can enjoy supervised children's activities at the Kids' Club from 10am-5pm, games room, and kid's pool. Babysitting available upon request during evening (fee).
Honeymooners - Receive an upgrade to room with matrimonial bed and beautiful view (subject to availability), bottle of champagne, Iberostar Gift, minibar with drinks on arrival stocked throughout stay, romantic dinner in the specialty restaurant and late check out without additional charge (on request, subject to availability). Request at time of booking. Proof of marriage required.
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera Las Morlas km 17,5 Sector Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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