Islazul Mar del Sur
- What's Included
- All Inclusive Features
I stayed solo for 2 weeks March 2016.Great location close to everything and good value for facilities.Room was older but clean and had hot water most of the time.No bugs.Pool was clean and nice and staff was great.Food was decent,typical Cuban fare.Short walk to gorgeous beach.Best part was the camaraderie with fellow guests,lots of good times in 24 hour lobby bar.No money exchange but bank is close or change at airport.Beatles bar downtown was lots of fun.2 good restaurants next to hotel,Great entertainment and fun bingo every afternoon.Lots of longterm guests.Would recommend to anyone seeking inexpensive fun vacation.
This is the worst hotel I have ever been to. The experience there basically ruined my vacation impression.We booked the hotel only because our agent could not find us casa particular in Varadero for the period and we were short on time and budget and the we were in a rush. And I regret this deeply.1. When we checked in there was no running water in our toilet. We reported the problem and they fixed it after a while, but still there was no hot water. So I showered with cold water (apparently there was no other room available);2. The next they we reported that there is no hot water. Then they've stopped the water in the entire block and gave us keys to use a common bathroom in another block;3. That night I got food poisoning from some shrimps they served over dinner. Of course I did not have time to go to the bathroom in the other block. So just imagine me, with diarrhea, in a toilet that does not have water. Marvelous! 4. The towels looked dirty (because they were ancient);5. The entire hotel is ancient, though they've started to do some paint job while we were there.At least it was only for two days...
We’ve been returning to Hotel Mar Del Sur every winter for the past five years….why? Because it is probably the best value you will find on the Varadero peninsula. Because it is charming and comfortable without being pretentious. Because the staff are fantastic – they can’t do enough to try to accommodate your wishes. Looking forward to seeing our Mar Del Sur family again soon!
We booked this being sure that on the agency we booked through it said it was a 3 star, but turned out to be a 2, which is fine. Air Transat told us it had wifi, but you had to purchase a prepaid card for 2 pesos, for an hour of wifi, which was fine too. We were also told that the hotel had facilities to exchange currency 24h. When getting to the hotel, we found out that this wasn't true, nor did it have wifi, we had to walk 15 minutes to the mall and buy the card they mentioned but only being able to use their computers in the mall. There was also lots of ants in our room, the hot water only worked for the first day and we had to have cold showers for a week (Thank goodness it was hot weather!!). The staff seemed slightly unprofessional as they kept approaching me and my girlfriend in a very flirtatious and creepy way, trying to "stroke our tattoos", a lot of staring and creepy comments from a few of them.On the bright say, it's pretty cheap, has a big swimming pool, and a all inclusive bar right on the beach, with sunbeds included and rides on pedal boats and whatnot. Some of the staff were actually really sweet and professional, but the other put a big downer on our holiday. I don't think I'd choose to go there again but I guess you get what you pay for.
We stayed here for one night having spent a couple of days travelling around Cuba. Given the price we paid CUC96 all inclusive, you can stay in a Casa for a third of the price in much better conditions. Where to begin... the first room we were given was room 309 in Block 18. The bathroom hadn't been cleaned with mud streaks on the floor, the bin hadn't been emptied, no toilet roll, towels that didn't look particularly clean and a mouldy shower curtain and a pet lizard thrown in too. The bedroom area was dark, smelt damp, very noisy AC and the bedding felt damp too. Asked for a second room and the receptionist reluctantly gave us another room on a lower floor. The room was slightly better in that it looked like someone had made the effort to clean the bathroom. The AC was equally as loud as room 1 and the damp smell was just a prevalent. We were here for one night so decided to just deal with it. We thought perhaps the food offering might redeem the hotel but we were sadly mistaken. We walked into the buffet restaurant and I have never seen so many flies. The bread display was literally swarming with them. There were flies on the table and the chairs too. We watched as diners diligently sat and ate their food whilst swatting away the flies. I saw the staff clean up a table and noticed that after they cleared away the dishes, they used a dustpan and brush to sweep the table cloth. I suspect its the same one they use on the floor...hence the overwhelming number of flies on the table and chairs!I can't comment on the quality of the evening entertainment because I was keen to minimise the amount of time I spent there. It was literally a place to sleep. My suggestion is, don't stay here unless you have to - you'll find much better accommodation offerings in the local Casas at a fraction of the price.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Snacks (beach bar only)
- Unlimited domestic drinks
- Daily activities program
- Nightly entertainment
- 366 rooms
- Large pool
- 3 bars
- 2 restaurants
- Beauty salon
- Car rental
- Massage (fee)
- 2 single beds
- Cable TV
- Safety deposit box (fee)
- Bathroom with shower
Resort Location Map
Islazul Mar del SurVaradero,Cuba
- Hotel Contacts
- Extra Info
Ave. 3ra y Calle 30, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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