Melia Las Americas
- What's Included
- All Inclusive Features
The Melia las Americas is a great resort for couples who are looking for a luxurious resort getaway in Varadero. Plenty of food options to choose from with regards to buffet items. The a la cartes are fairly decent as well. The staff are amazing. They go out of their way to ensure that all of your concerns and needs are accommodated. The beach is always the best element of the resort. It stretches out for miles and you'll never have an issue reserving a lounger. This is a resort more suited for older clientele and couples who are wanting a quieter and more relaxing resort experience. There is very little night life here.
Location: Beachfront, 25 minutes from the airport and 5 minutes to Varadero.
We came back last week from what was a great first experience in Cuba. My husband and I decided to choose Melia Las Americas because it was close to Havana (we were planning on visiting) and because it seemed to have the best ratings compared the other hotels close to it. We were lucky weather wise - great weather all week long. This was our first experience in Cuba, and first experience in a resort, we are not resort types but we really had decided to take a vacation where we would do nothing but eat, swim and sleep. First thing first; Sunwing. We picked Sunwing simply because it was the cheapest price we found for that week. We read loads of horrific reviews but honestly, we didn't have a single problem, not with the customer service, not with the on flight crew and not with the Nexus tour operator they operate with. Make sure you don't base yourself on isolated cases, just test things out and see how it goes. Next, the hotel. The hotel is great. Great structure and great location. It's next to the Plaza Americas shopping mall (which has a bank, supermarket, postal office in case you wish to send postcards - yes we still send postcards). Everything was really clean, the entire staff we encountered all week were just genuinely available and smiley people. We didn't know how we were going to react in terms of foods and so we brushed our teeth with bottled water and as soon as we asked for one, it was brought to our room without a single issue. Entertainment seemed decent, not something we went looking for, but people seemed to enjoy it as it was a different show and setting every night. Restaurants: we're Italian so it was literally useless to even try the Italian restaurant Il Limoncello, La Robleza was a bit of a disappointment and the only restaurant with not-so-present service. Sakura the japanese restaurant is worth it, just because they make a serious effort in their work and the best one in our opinion was La Arcada, which was the international restaurant. Honestly though, we really enjoyed the buffet because it offered LOTS of different options and you can't get fed up in one week. Kitchen staff is wonderful and a big Hola! to our main waitress Manuela. Bar staff is great and generous. Beach is just incredible. The only annoying thing is that people abuse the commodity of the beach chairs. We would head out on the beach fairly early and people leave their beach towels and personal effects for hours long (sometimes even full days) without showing up just to keep a spot and it's just not fair for people who clearly want to stay on the beach and soak it up. Part of the problem is that the lifeguards themselves would tell people to just leave their things there even if they leave but we just didn't think it was fair. Don't get the wrong idea, there's plenty of space for everyone, but when you look around at 1pm and all you see around you are beach towels and people walking around looking for a spot, something's not right. Entertainment on the beach is fun and not invasive. No one harassing anyone to join the activities. Pools are beautiful and very clean, gym has the essentials and the location of it is great. Reception staff was courteous as well. Señora Angela at the restaurant reservations is just a brilliant lady and so nice.We don't play golf but we spoke to some experienced golfers and they were really happy about the golf course. Side note, this hotel seems to attract an older crowd, we haven't figured out why. Young people are present, and besides the fact that we were shocked to find more drunken older people than younger ones, we would definitely come back to this hotel mainly because we had a really positive experience. All in all, we had a great week and we definitely suggest anyone that is looking for party week not to choose this hotel.
Just returned from our second stay at this lovely resort. We were so looking forward to this holiday for a whole year. The beach is beautiful. Lots of sun-beds all along a vast stretch of sand. Plentiful shade. The hotel has 4 Pools which are not heated though, so can be a bit chilly at times. Plus there's a small jacuzzi. They have shows in the evening although we didn't attend as personally not our thing. However we did enjoy the various entertainment in the lobby bar area & on the patio outside. Some very talented musicians. We feel good range of food at the buffet stations at all meals. Comprising of fresh fruit, breads, pastries, cold meats, cheeses, salads, wraps etc. Hot choice of freshly cooked eggs, bacon, sausages, fish, meat , kebabs, desserts, cakes , ice cream. Thanks to the lovely Katy, who remembered us from 2 years ago.They have 4 restaurants you need to make bookings for. The International restaurant has absolutely superb meals on the occasions we ate there. Salmon, Shrimps, Beef & Lobster. Fine wines to purchase. Lovely ambiance & the quartet were excellent. Thanks go out to Juan & all the staff there. We were upgraded to a bungalow, although never actually told that. Just when we couldn't find our hotel room realised we had 6130 which was outside & away from the main hotel block. No thanks to the reception staff on our arrival for telling this !! Not very helpful at all & hardly spoke to us. Thankfully not all reception staff are like this. The lovely Iran is a star. Extremely helpful & a very honest person from our dealings with money exchange. Special thanks to you Iran. Our bungalow was spacious a little old & tired, but kept clean by our lovely housekeeper Yanelys. Thanks go out to her as well for making our stay special. However whilst on the subject of our bungalow there lies our major complaint. The fridge is supposed to be stocked daily with bottled water , soft drinks & just 2 beers. The soft drinks & beers didn't appear! On day 3 I had to ask for them as I was back at our room at the time they were "stocking ". After that nothing else. We spoke to our Virgin rep Vladimir who informed us they were unable to stock the mini bar as they said the "do not disturb " notice was displayed everyday!! Just to note here we NEVER used it & it was actually ON the mini bar side table for 14 days. How come they could gain access to leave just 1 bottle of water & nothing else?? He assured us it would be stocked the next day plus a few extra for the missing ones! Sadly they never materialised! So after that we just walked to the supermarket & purchased our own beers at an ALL INCLUSIVE resort. 2 days later it gets worse. We returned to our room just after the re stocking " gentlemen " had been & they had taken 4 of OUR PURCHASED cold beers out of our fridge & replaced them with warm ones from the trolley!!! I was so astounded I ran after them. To find them drinking cold beers which they hastily tried to cover up!! Needless to say after that NO we still didn't get any beers or soft drinks left in our room for our entire 14 day stay & we had to purchase our own beer at the supermarket. We feel this just wasn't good enough, the staff drink the guests beer??? ( plus how many beers are they skimming off !? ) A question for the management we feel? On the whole the majority of the staff were lovely, I'm afraid too many names to remember, we rewarded all good service by tipping generously. However we did found this time ALL staff seem to have their hands out for tips regardless! We feel from 2 years ago some greed seems to have taken over.Would we return to this resort? No. Not now.
i spent 4 nights 29/4-3/5/2107, all inclusive. staff was very friendly everywhere.good service,beautiful beach and facilities.the golf course is just across. no children policy makes it a perfect holiday for a couple ,they should put a price list for the massage. i paid 48+tip $for 45 min . on check out i was asked to pay 30$ as if i did not pay.matter cleared after confronting the guy that received the money and front desk...(**nice tourist trick to pocket cash) .
Hola! We stayed here May 4-11 and overall we loved it. This was our fourth visit to Varadero and our second stay at Melia Las Americas.First of all, let’s mention our service all stars for the week. These were the people who gave us consistently great service over seven days: Mercedes, Maybellin, Wilfredo, Lazarus, Mercy – buffetRachel – Greeter at buffetMercy – La Cascada barPedro – La Arcada restaurantOslady – beach barSamuel – lobby barElizabeth, Cari, Leticia – reception. And please consider this: Staff at reception have to handle all of the complaints and never get any tips but yet have to solve problems that they never created. Pianist in the lobby - excellent!Solo trumpet player in the lobby, solo violinist in the lobby, string quartet in La Arcada, string quintet with pianist in lobby (five ladies in red dresses) All excellent!Bernard – The General Manager. He’s everywhere! - setting the example of excellent customer service dailyThe OnionOk, here’s a bit of an editorial. If you are basing your review only on the food and the room then you might be missing out on experiencing the core of Cuba’s best asset – its people. Cubans are a very relationship oriented culture but they want YOU to make the first move to get to know them. Just because you’re a customer does not mean you’ll automatically get great service. Ask them about their family, their children and how long they have worked at the hotel and then watch the “barriers” come down and the warm handshake and hugs will follow. It’s NOT just about tipping to get great service. And of course trying to speak and learn Spanish with them is the ultimate relationship builder. So peel back the onion – por favor! RoomOur room was on the 4th (top) floor with a fantastic view of the ocean. On the Sunwing website it is listed as “Prime Oceanview”. It was clean, spacious, airy, high ceilings, well maintained and looked new. The A/C worked well. All furniture and fixtures were fairly new. Good water pressure in the shower and the hot and cold water worked perfectly. We were told by another couple that the regular rooms are very nice. If you are from Canada like us you can watch CTV Montreal (English) and CBC (French) on TV as well as a US movie channel and one US news channel. We did not use any internet or wi-fi during the week. We didn’t even turn on our phones! FoodThe buffet had lots of variety; certainly enough to last you for a seven day stay. We loved everything. You can get a lot of things made to order. I recommend the montecado (egg nog) ice cream for dessert! Our two favourite a la cartes were La Arcada (International) and Sakura (Japanese) where we enjoyed excellent meals. Also, for dinner, the meat skewers at La Robleza are really good! We experienced no upset stomachs during our stay. (Tip: brush your teeth with bottled water only). We had lots of ice in our drinks with no problems. As lobster lovers we would have liked to have seen more offered as a standard item at all restaurants. Tour GuidesOnce again we used Yofren & Daniel but this time for a tour of Varadero with dinner at La Gruta and drinks at the Beatles Bar for my birthday. If you would like to see Havana or another town – hire these guys. They are the best. We have hired them for three years in a row. They provide reasonably priced trips in a clean air conditioned car and are fluent in three languages. Yofren is familiar with Canadian culture so he will be able to communicate with you very well. Contact me through Trip Advisor for their contact info.Grounds & MaintenanceThe beach is close! I paced off from the back door of the lobby to the water is about 180 metres and about 80 metres to the start of the beach (I’ve been to resorts where it’s a kilometer walk to the beach). There are lots of loungers available but of course you have to get there by 8am at the latest to grab your spot. There is less of a rush for spots by the pool. The main pool is clean but surprisingly not very deep. None of the pools are very crowded – perfect for relaxing. Take the short stairs from the pool and you’re right on the beach!Someone is always cleaning or sweeping somewhere. Even Bernard was always picking up a cup here or cigarette butt there and disposing of it. It shows he cares. And I believe the rest of the staff follows his example. Attention to detail is everywhere like placing small flowers in the ashtrays. Nice touch. The grounds are well maintained. Feeding the fish in the fish pond is fun! The public washrooms are clean and cleaned constantly with new fixtures and everything working. There is a toilet very close to the beach at the beach bar. Thank you! TippingWe tipped everywhere, every time at every meal including the buffet and at every bar including the string quartet, lobby musicians and the ladies that cleaned the washrooms. I know it’s an all inclusive and you don’t have to but… I mean really…what’s an extra 130 bucks over a week to brighten up the day for a whole bunch of people? Minor suggestionsInstall LED lighting strips on some of the steps and ramps. The stone floors are beautiful in the lobby but the darker floor colours in the reduced natural light of the evening should be illuminated a little in certain areas. Sometimes it’s hard to tell where the floor ends and the edge of a ramp starts. The lobby bar needs more staff in peak periods to cope with the pre and post dinner rush. Although there is no charge for the green fee at the golf course, charging 33 pesos per person for a golf cart is simply too much. It should be 17 pesos max per person. Please get rid of all ashtrays placed by each elevator door. It’s an eyesore. Smokers are the minority and can wait until they are outside. Please clean the elevators daily. The shiny metal surfaces inside attract lots of greasy sunscreen smudges. More lobster on all menus por favor. Gracias! Overall, we loved it and will be back!
Location and beach 5 starsReception/concierge 5 starsRooms 4 starsHousekeeping 4 stars (noise early morning)Restaurants 4 stars (5 stars the beach bar)A nice stay overall.They gave us a refund for a night due to our departure before the check out date for a personal problem: thank you !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All Drinks (Domestic beer & cocktails, select international brands, house wine with meals)
- 24 Hr room service
- Daily Activities
- Introductory SCUBA lesson
- Paddle boats
- Beach volleyball
- Putting green
- Gym/fitness centre
- Dance & Spanish lessons
- Shuttle to Plaza Las Americas commercial center
- Nightly Entertainment
- 340 rooms rooms in one 4-storey main building and several bungalows
- 1 buffet restaurant
- 5 a la carte restaurants: Gourmet, Seafood, Steakhouse, Italian and Japanese, dress code & reservations required
- 1 BBQ/Grill
- 2 snack bars
- 5 bars including Lobby bar, Piano bar, Pool bar, Beach bar
- 5 Pools
- Kids' pool
- 18-hole golf course on-site
- Meeting facilities
- 4 lit tennis courts on-site (fee)
- Shopping on-site
- Sauna (fee)
- Fitness facilities
- Scuba diving nearby
- Beauty salon (fee)
- Medical services 24 hrs (fee)
- Laundry service (fee)
All accommodations include:
- Cable/Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (adaptor required)
- Mini-bar (fee)
- Max occupancy 3 persons
Standard Hotel Rooms:
- 1 double or 2 single beds
- 1 double or 2 single beds
- Living area
Free Wedding Packages - Please inquire for details.
Honeymoon Bonus - private check-in, welcome cocktail, room upgrade and late check-out (subject to availability), flowers, fruit basket & bottle of rum in room upon arrival, romantic dinner for two, turn down service, and honeymoon breakfast in room morning after arrival. Marriage certificate dated within the last 3 months is required upon check-in.
Golf Bonus - Subject to validation, please inquire for new rate.
Shuttle service - Complimentary shuttle service to Melia Varadero, Plaza Las Americas, and Sol Palmeras. Dining at these facilities is an option for a fee.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Las AmericasVaradero,Cuba
- Hotel Contacts
- Extra Info
Playa de Las Américas, Varadero Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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