Melia Marina Varadero
- What's Included
- All Inclusive Features
My family visited the Melia Peninsula over New Years (beginning of 2017). There is a list of things that went terribly wrong on our trip. I list at the end of this review. Since returning from home, I have been trying to get in contact with the General Manager of this resort. I went through my travel agent and Air Transat to launch an official complaint. I received a letter from the resort saying they were putting our trip through their insurance. I have asked for an update on this as it was over 4 months ago and I have not heard back. I see the General Manager responds to reviews, so perhaps he will answer me via this method as I see he goes online.1. The glass shower doors shattered on my 3 yr toddler, cutting her.2. We were re-located to a smoking room.3. We were not provided with pillows (any) for a family of 4 for the first night despite several calls to the front desk and trips to the front desk.4. The Air Transat rep was never at the desk so that we could inquire on day trips. We missed our orientation as this was the day my daughter was injured and she was receiving first aide (by us, we could not find any one to help us).5. The food was bad. For example, on pizza, instead of just cheese, we would find diced pickles on the pizza.Just for context, we have visited Cuba maybe 10 times in the last decade and never had such a terrible experience. Dear General Manager, please respond to your email.
My wife and I stayed there about 14 yrs ago. Grounds are about the same and the buildings are better than other resorts. Only thing the meal hours are a bit late for kids as are the shows. But he enjoyed
Very poorly maintained rooms. Dirty shower, smelled of drains, electric sockets hanging off the wall, random holes in the walls, poor food hygiene in the buffet, uneven, unsafe walkways. Some of the staff were friendly but reception and customer service staff really unfriendly. A lot of work was being done during our stay but the last thing you want to hear is workmen outside your room first thing in a morning. Not all facilities were available and it states as having wifi in the lobby but it doesn't mention having to pay 1.50 pesos for 1 hours internet connection. Overall I wouldn't recommend this resort.
This is a mixed review .This is our 6th trip to Cuba and the worst ever.My wife and I booked an Elegance room thru Air Transat at the Melia Peninsula Varadero. We looked at a few resorts in Varadero that were 4.5 star and above and we liked what we saw on the Air Transat web site for this resort.We booked the trip thru PC Travel for March 3rd to the 10th.After we had booked it we looked at the reviews on Trip Advisor and we were surprised at how bad it sounded.The next morning I called PC travel and asked if I could change my booking. They said that they would have to check with Air Transat and would get back to me.I talked to my wife and we thought that it could not be that bad since it was rated 4,5 star by Air Transat and we let PC Travel know that we would keep the reservation.I kept reading negative the reviews and thought how can it be so bad.I sent an email to the manager and asked if we could have a room close to the beach,on an upper floor and in a renovated building.He did answer me thru Trip Advisor and they said they would do their best. Later I set a request to book my a la cart restaurants.They also replied that they would.The check in was quick but there were only 6 couples that were on our flight saying that we were not checked in thru the express check in for the elegance club .It was close to midnight when we checked in and we did not get much help on how to get to our rooms.Any other resort that we have been to there are employees that are waiting to take you to your rooms.After waiting in the lobby for a while we went back to the desk and asked for help.Finally an employee showed up in a golf cart that looked like it had been driven over a cliff. We would never have been able to find our room because there was no working lighting on the walkways.When we got to our room we were pleasantly surprised that it was renovated and clean,no mould and bad smells.With elegance club we were to get a list of inclusions. The only thing that we got was 2 beach towels and a bottle of rum. I feel that Air Transat is misrepresenting them selves by charging for something that they have no intention of supplying,it seems to be a common complaint. We got up the next morning and headed to the buffet for breakfast. I am not a fussy eater but it was the worst food that I have ever seen at a resort.All of the food in the trays was cold . The custom omelettes were good and I did not find the lines too long .We sat at a table at the end of the salad bar were lucky to have the best server at the resort.We sat there for the rest of the week and had great service. I will say that they are working on the resort but instead of torturing the guests they should shut it down and complete it for the safety of the guests. I could go on about the lack of concern for guest safety but I would run out of time.The real problem is that Air Transat is selling this as a 4.5 star resort.They should know how bad it is since they have Martha the Air Transat rep at the resort. I saw her at the buffet enough that she should know most of the food is inedible .I have read the reviews about long lines and rude staff but I found that the staff were friendly and never had long waits at the bars or speciality food stations. The a la carts were fine but not exceptional , the Japanese was probably the best.I do not blame Melia because they are working on fixing the place up. I do blame Air Transat for continuing to sell this as a 4.5 star resort. I defiantly would not go back to this resort and will think twice about booking thru Air Transat.I know that the Management will answer this review by saying that this type of review is not common . You will read the same statement at least 20 times.This tells me that they do not care what guests say.
We had reservations for 5 rooms ,they did put us aside trying to send us to another hotel of lower standard.After 2 or 3 hours ,and buses loaded with tourist,I got 5 US Passports,magically everthing change.We were all Cubans
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals (buffet breakfast, daytime and late night snacks)
- Unlimited domestic and select international drinks
- 3 a la carte dinners/week (reservations required)
- 24-hour snacks
- Mini-bar restocked daily (water, soft drinks and beer)
- Daily activities
- Nightly entertainment
- Selected non-motorized water sports
- Introduction to scuba diving in pool
- 549 rooms
- 1 buffet and 5 a la carte restaurants
- 1 snack bar
- 8 bars
- 4 pools
- Fitness centre
- Spa (fee)
- Salon (fee)
- Climbing wall
- Wi-Fi (fee)
- 24-hour front desk
- laundry services
- 1 king bed and 1 sofa bed OR 2 single beds and 1 sofa bed
- garden view OR pool view
- Jetted tub
- hair dryer
- alarm clock
- iron/ironing board
- ceiling fan
- Wi-Fi (fee)
- max # adults: 3, max # children: 2, maximum # of guests: 4
- Reservations, transfers, etc.
- Bath salts
- Bathrobe and slippers (in room)
- Concierge Service
- Daily turndown service
- Early check- in subject to availability
- Exceptional luxury postcard (in room)
- Exclusive Vip Bar Lounge
- Express laundry service
- First pressing service free (two pieces per person)
- LCD TV with USB in room
- Lift/elevator with direct and/or exclusive access
- Luggage packing and unpacking
- Personalized attention during your stay
- Personalized Check-in and Check-out
- Personalized welcome and description
- Pillow menu
- Reservation of Sports Fields (priority)
- VIP bath amenities
- Welcome cocktail with champagne refreshing towels
- 1 Green fee included per person per stay
- 1 YHI Spa hydrothermal circuit per person, per stay
- 30% discount on YHI Spa massage
- Beach bag for towels (complimentary)
- Diving reservations (priority)
- Free 24 hours Room Service
- Golf reservations (priority)
- In room a la carte dinner service
- In Room Spa Service ($)
- Late check-out until 14:00 hrs
- Pool towel in room
- Priority when making reservations at the YHI-SPA
- Reservation guaranteed in a la carte restaurants
- Tea time and snack service
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Marina VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Parque Natural de Punta Hicacos Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.