Melia Marina Varadero
- What's Included
- All Inclusive Features
Went just before March Break - my husband raved about the beaches and wanted to visit after 17 years. The hotel is nice but upon arrival, we were promised as part of the upgraded package a dedicated check in. The sign was there but no one was there to service so just a waste to upgrade for service that wasn't there.Check in was good and rooms were ready so that was nice. Part of the upgraded package was beach towels in the room - I had imagined they would change them so I didn't need to spend time in the line changing them every day - however there were no beach towels - I was in block 14. I asked the maid and she does not speak English (was sleeping in her cabana and someone else asked her to be decent and then come out). In short I was asked to call reception for the towels.The food - we were vegetarian and no one speaks English so very hard to ask for food. I managed through sign language to convey to the cook and there were two very helpful cooks who for $5 daily made me lunch.....I tipped a lot to get food I had already paid for. The staff work hard at the restaurant but constantly running out of glasses and plates and this was very irritating. There is a juice bar for breakfast where you should be able to choose the fruit for fresh smoothies but sadly no one there to serve you. For $1 daily, the lady would come and make juice for us. Ran out of papaya and melon in two days - then guava. A lot to be desired for the food piece. Was told no cappucinno could be served as it took to long to make.Really need to improve on food and area - saw two cockroaches as wellSome of the staff are very hardworking but do not have direction so should look into management. And perhaps teach basic English to customer facing roles.The beaches were great and best part of the trip.Rooms were cleaned everyday but only very top level - I had to ask for shampoo, lotion or soap every day - you would think if it is empty, the maid would replace.The grounds are very pretty but not kept clean - I counted some broken glasses and plates on the walkway for three days (in the wood shelves) before they were picked up - no wonder they ran out of plates and glasses.You have a great hotel but not maintained.The air transat lady (whose photo is on the wall near the deak) was at the buffet all three meals and must have noticed all the frustrations of people - but I never saw her at the desk to be able to complain.Entertainment was dry - the best was the circus which was niceChange your currency at the airport as they are looting at the hotel.Overall the beach was the best but I would not come back to cuba when there is mexico and dominican
Amazing In reference to Halifax couple perhaps you had too many Irish or Spanish coffees and it has clouded your vision. This resort was so lovely - yes of course there are some repairs or upgrades necessary but it is gorgeous and the people are beautiful. The food was great but remember eat local. Please don't go to Cuba and expect to eat what you eat at home. Eat local such as fresh fish, pumpkin and Brussel sprouts along with many other foods. Peanut butter couldn't be found anywhere so if you bring that to eat this is great but please try and broaden your horizons. The resort was clean and manicures and the beach was by far the best on the stretch of beach to the marina. The wifi is tricky but unplug for awhile and enjoy. I think your trip is what you make it and if you think it's bad it will be bad. Our family of 8!had the most amazing time and I would go back to this resort in a heart beat!
I cannot believe this resort is considered a 5 star hotel. I'm a seasoned traveller and know what to expect in Cuba having travelled there before but my good friend had never travelled outside of Canada. So upon a recommendation we booked with 9 other friends. Did we get a surprise! Hotel was run down, broken bridge was the worst. The lack of dishes, cuttlery and coffee cups was unbelievable. The staff kept rushing us so they could wash and re-use the dishes. Plastic glasses was the norm for coffee. Which brings me to food and drink. Unless you got it cooked in front of you, the food was always cold. It was like the heating plates had cold water in them. The pasta bar was the worst because the pasta was never hot only the sauce. If you got in 11/2 hour into the meal time, a lot of options were gone (cereals were rarely refilled, bread was often lacking, etc). Drink wise well, diluted wine or no wine was the norm. So beer and rhum were the only option. Even getting a new bottle of water or more than one beer in our fridge was painful. Coffee at the buffet was undrinkable - thank god for the bar that served fresh espresso/capuccino but you had to bring your cup back. Internet was non existant - purchased two hours worth and I was able to log on for five minutes. They should have advised me that it wasn't reliable I would have bought a card for only one hour (and of course they wouldn't reimburse me for the other one which I hadn't activated). Finally SECURITY ISSUE at one oclock in the morning, my friend just got back into bed after using the bathroom and he hears the click of a card and the handle turns and a men comes into our room. He screams HEY GETOUT! Which the guy did. Once we advised the reception they said they'd advised security and look into it. That was the last we heard of the incident.I'm sure I'm forgetting things but I'm running out of energy to describe this awful experience. There were a few pros but not enough for me to ever go back.Sincerely a very dissatisfied customer. Anne-Marie
pros: nice beach, friendly staff. Nice suite, good location.Cons: worst trip ever, arrived at airport 2 hrs early only to be told plane was delayed 3 hrs, frozen pipes on plane(bs), no air conditioning in front of plane while people in back were freezing. We pre purchased upgrade to elegance club junior suite with express check in, no staff there all week. Got to room at 3 am. Next morning asked Transat rep to upgrade return seats to club class, after the end of week told nothing was available, 30 seconds on the plane had upgraded seats. Food was inedible, rotten fruit, green sliced meats. Cold day old fries at 24 hr grill. Buffet food undercooked, cold and lacking variety. Ate bread and peanut butter for 3 suppers. Paid extra for premium liquor and on day 5 bars were running out of stock and couldn't even make a special coffee, only thing available was beer and white rum. The resort is run down and in disrepair. It has unsafe and broken bridges over a scum pond. Sick from the food for 3 days. One half a day beach time. Transat vacations is not something we will ever consider again.
We stayed in this hotel approx. 12 years ago and our experience was great. Today however it was absolutely rundown and basically disgusting. The shower in our room did not work nor did the tv, the safe, air conditioning and the patio door did not even have lock on it was broken off (ground floor room). The room was over run with cockroaches. The bedding was all frayed and well used. The golf cart the staff used to get our luggage to the room was very dirty, seats were all torn apart. There is a decorative pool up by the with a palapa bar in the middle. The pool was a filthy and stagnant, a great place for breading mosquitoes, which there were plenty of. They claim they're a five star hotel but actually they're a two star if that. I do not recommend anyone to stay there.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals (buffet breakfast, daytime and late night snacks)
- Unlimited domestic and select international drinks
- 3 a la carte dinners/week (reservations required)
- 24-hour snacks
- Mini-bar restocked daily (water, soft drinks and beer)
- Daily activities
- Nightly entertainment
- Selected non-motorized water sports
- Introduction to scuba diving in pool
- 549 rooms
- 1 buffet and 5 a la carte restaurants
- 1 snack bar
- 8 bars
- 4 pools
- Fitness centre
- Spa (fee)
- Salon (fee)
- Climbing wall
- Wi-Fi (fee)
- 24-hour front desk
- laundry services
- 1 king bed and 1 sofa bed OR 2 single beds and 1 sofa bed
- garden view OR pool view
- Jetted tub
- hair dryer
- alarm clock
- iron/ironing board
- ceiling fan
- Wi-Fi (fee)
- max # adults: 3, max # children: 2, maximum # of guests: 4
- Reservations, transfers, etc.
- Bath salts
- Bathrobe and slippers (in room)
- Concierge Service
- Daily turndown service
- Early check- in subject to availability
- Exceptional luxury postcard (in room)
- Exclusive Vip Bar Lounge
- Express laundry service
- First pressing service free (two pieces per person)
- LCD TV with USB in room
- Lift/elevator with direct and/or exclusive access
- Luggage packing and unpacking
- Personalized attention during your stay
- Personalized Check-in and Check-out
- Personalized welcome and description
- Pillow menu
- Reservation of Sports Fields (priority)
- VIP bath amenities
- Welcome cocktail with champagne refreshing towels
- 1 Green fee included per person per stay
- 1 YHI Spa hydrothermal circuit per person, per stay
- 30% discount on YHI Spa massage
- Beach bag for towels (complimentary)
- Diving reservations (priority)
- Free 24 hours Room Service
- Golf reservations (priority)
- In room a la carte dinner service
- In Room Spa Service ($)
- Late check-out until 14:00 hrs
- Pool towel in room
- Priority when making reservations at the YHI-SPA
- Reservation guaranteed in a la carte restaurants
- Tea time and snack service
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Marina VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Parque Natural de Punta Hicacos Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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