Melia Marina Varadero
- What's Included
- All Inclusive Features
Like everyone else, I checked out the reviews and looked at the photo before I book the trip but the website photos were so misleading. Because the majority of our group decided to go with this hotel we booked with Air Transat and hope for the best. I would never again book with Air Transat. Our flight delayed 1 hour each way. Departed at 5:00pm in Toronto, we got to the hotel at 12:30am. The return trip was more horrible, delayed for 1 hour we didn't get to Toronto until 2:30am, got our luggage at 3:00am. The check in line of Air Transat at Varadero were super long (all the way out the door - only 1 line). Airline workers didn't seem to care about the lineup, they were too busy chatting, laughing and mingling, show each other guests' passports, etc. Very unprofessional. Never again with Air Transat.Here are the Cons about this hotel:- hotel check-in process was a chaos, they only have 1 computer, everything else is paper record. Premier rooms are for those who attached money in their passports. - The shuttle driver who took us to our room would not release our luggage without each family give him a tip. - Hotel common areas (lobby, dinning hall, some restaurants) are stuffy and humid - very very low air conditioning, no ceiling fan.- Dining Hall: dishes are chipped and dirty. Lots and lots of FLIES all over the dishes and food. If you sit inside you have to deal the flies and the stuffy air, no fan, very very low air conditioning in some area. If you are on the patio, you have to deal with the flies, birds and the hot and humid air.- food quality is not too bad, although eating the same food everyday is boring. Breakfast with omelets, cereal, etc. Lunch and dinner menu are basically the same food. Again flies are everywhere - on the food, plates, table; at any giving time you can easily spot 7-10 flies on the table.- water leaked after each shower causing some rooms to smell and damp.- the hotel is under construction near the pool area, they work until midnight so lots of noises. No water around the dining hall, they are not repairing it, just leaving it empty.- bartenders and life guards would walk around to ask if you want to buy rum or cigars or if you want to go to any excursion they can book it cheap.Here are the Pros about this hotel:- Dining Hall staff are mostly nice (although one time, the waiter ask me to get my own drink), I find it kind of weird.- the beach is excellent, easy access from the hotel.- maintenance workers are very nice, if you want to drink coconut water, just let them know.Overall, it was not a bad vacation since it is our first time in Cuba. We didn't except it too much. Although it would be nice if the hotel can install some ceiling fans in the common areas for circulation and lessen the flies would be great. Like the old saying cash is king, everywhere you go you have to tips. CAN$100 = $72ish CUC, 3CUC here, 5CUC there so it doesn't go a long way.-
This was the first time that we’ve been to Cuba in the summer (we've been many times, but only during the winter, between Dec 23 - Jan 2). We’ve selected Melia Peninsula Varadero for its 5 stars and for the beach quality. We are 2 adults with one 12 y that love the beach time very much. We've purchased the package (we've got an upgraded package) through Air Transat. Boarding, flight, service were good. We arrived on time in Varadero. The check in was very quick; our recently renovated bungalow was very close to the beach and the "Laguna" buffet (2 minutes) and our “triple” room was ready and very inviting: the 3 beds were ready (as asked), the beach towels and the robes were in, the mini-fridge full, shampoo, conditioner, soap, hairdryer, etc. nicely arranged in the newly renovated bathroom. The mattresses were good and we didn't develop any (new) back pain; air conditioning was good and not very noisy, the room is minimally decorated (no pictures, flowers, carpets, etc.) but was always clean and easy to go around. There is also a safe in the room. No full mirrors in the room, only the one in the bathroom. The LCD TV was ok with many channels; we didn't use it much (sometimes only on the Music Channel). The room has a nice balcony, and with palms all around it was really nice. One day I observed mini ants in the room, but this was our fault (one half apple left on the table); once removed, and after cleaning, no more ants. The sheets were never changed in 7 days, but the room was kept clean (by us, with the maid's help: towels sculptures). We used the main buffet mainly for the breakfast (cereals + yogurt + fruits & coffee); at noon, at the "Laguna" (very poor food choices, except our favs: breadsticks with cheese) and at night "à la carte" restaurants. No "à la carte" restaurant was to write home about, but among them, I will pick the French; Japanese is only for the "knife in the air" show, not for the food, so after dining there, we run to the main buffet for a salad and some cheese. The food, in general, is not good and choices are limited. The only items that we’ve eat were the grilled fish (or the well done chicken) with some salads or fries. The ice cream was in a liquid form as the fridge was not properly working. One day, out of the blue, they've decided to close the main buffet and the entire resort was having lunch and dinner at "Laguna" with very limited choices: only pork and beef and rice, a lot of rice, and beans ! We got the mojitos only once as the mint was not available (?). The “international” drinks are not very visible in the bar and the “Dubonnet”, for ex. is in fact, “Bellini“. The shows at night were so and so, but lack of other activities, they were passable. No bar service during the shows. There was no Foam Party, Disco on the Beach, or any other fun activities that we usually have during our XMas/New Year vacation). On the beach, in the morning we had the Aquaform exercises in the sea, and then some funny games (adults and kids). The “Lookea” instructors were very funny and engaging – French was spoken everywhere, by the animation team and by some Cuban personnel. Conclusion: for the 7 days, between 9 am and 7 pm, we were on this superb beach with very clean and warm water ! Good music, good books, no ice cream, but a lot of iced bottled water/lemonade, and such amazing sunsets ! The food & drinks, although necessary, were secondary for us. We always found something to eat/drink, and the good thing is that we didn’t gain any weight. I’m already looking forward for the next Xmas vacation on the beach !
Melia Peninsula Varadero:Just got back on July 30-17 from this hotel. When we booked 1month ago, it looked like it was going to be a great vacation for me and my family. (Wasn't our first time in Cuba! )Boy we're we wrong about the fun time.We get there and our room wasn't ready, waited 2h after a 45 min ride with kids... we finally get our room to find out the shower drain is blocked, my daughter was taking a shower and almost over flooded the bathroom.This was fixed and all was ok, for now!!We had a premium package, so on our Arrival in our room we had to have a bottle of Rhum, 4 beach tawols , 2 bathrobes and 1h of free wifi a day! Nop we had to argue with front desk and customer service back and forth for 4days before they gave us our Rhum bottle,the robes on the next day and WHAT FREE WIFI!!!! we had to perchance a card!!! We waited for our room and it wasn't even ready. Front desk , all the say all the time is SI, SI, SI... And brush u off 😡 NOT even and apologie. OMG Toilet paper , we always needed to ask for more, i Mean come on??? Really we are a family of 4 and all they gave us was 1/2 aroll every day , That wasn't enough for us 4. I went and get a giant roll from the lobby bathrooms. Food was ok, when they finally had a selection 3 days before we had to leave. Service at the cafe / piano bar was so freaking slow... 30min for coffee. Buffet service was very poor... we went trough a full lunch without anybody asking us if we wanted to have a drink.... I understand that the hotel needs to be fixed here and there, but I wish it was indicated somewhere that they are in full renovation.. they should not charge the full price, NOT cool to be swimming with the dust from the construction at the pool area.You look a the pictures before booking and they are showing you the gorgeous resort , but in reality everything is falling apart. The piano-bar Wood bridge is very dangerous to walk on, and were is the water you see on the pictures. Front desk check out the morning we left on July 30 -17, im Told That I need to go get my tawols from my room because this was procedure! She was rude and laughing in my face ,Why so rude... I payed to be there and I was happy to leave. This hotel doesn't deserve 5⭐️.sorry it's more like a2⭐️.The beach was beautiful. Yoyo at the snack bar was the best. Jose at the Japanese restaurant was very intertaning.
When I went there 5 years ago, it was awesome, so I thought I'd book the same hotel this time. Before going, I read the reviews and I was really surprised to see people complaining. I just thought people were difficult to please. So we went there 2 weeks ago. Total disaster. The hotel is in renovations, but then again they have to refresh the rooms once a while, that we can understand! But we had to change room 3 times: cockroaches, fresh blood on pillow case, no hot water, no bathroom door (!), no lights, no fridge, no safe (it was broken) and no phone. Everytime we'd change room something was not working. Once there was 2 cm of water on the floor due to a malfunctionning A/C. Nobody came, we changed room again. Customer service was saturated with unhappy customers. They're not trying to find solution. Stressful and disappointing experience. AVOID.
First, let me provide some context on this stay:* We were there with a group of 60 in Varadero for 3 nights. There were two youth soccer teams and their families* I have stayed in over a dozen all-inclusive resorts over the last 20 years. This includes a lot of Club Med, but also Melia, Sandals, Beaches, and Paradisus. I think I have a good sense of what to expect* I stay in hotels 50+ nights/ year for workOK, so I'll talk about various spots here:_Facilities_The landscaping was average, but the facilities themselves were fairly run-down. Outside, the siding on the buildings was cracked/ broken throughout. Inside, the rooms were average, but just "old" feeling. The fixtures, tiling in the Bathroom, etc all felt like an old airport hotel in the US. They were clean, which is a plus. This was a moderately-sized property, with 3-story buildings scattered throughout for the rooms. They appeared to be doing full rehab on 1-2 buildings while we were there. However, there were 20 of them, so I wouldn't bet on getting a renovated one.I heard 3 separate guests complaining to the front desk that their bathroom was unusable or not working. In one case, it had been like that for at least a full day. We had not issues.The main lobby and the buffet area are not air conditioned, which is common. However, they didn't even have ceiling fans. There was no air circulation. That means when it's hot/ humid, it is crushingly hot when you're eating. _Food/ Drink/ service_This was probably the worst part of the resort. The buffet was full of fairly uninspired food with a fairly poor presentation. It didn't seem particularly fresh and lacked any real flavor. On any given meal 1/2 of the hot buffet trays weren't heated, so it was full of cold food. Typically, they have a fish station (grilled to order), a pasta station (made to order), and a meat station (also made to order - chicken, beef). They sides were either dry, cold, or both. The soup was tasty, but inconsistent. By the 3rd day, I was just eating pasta. Given how much I like Cuban food, this was a huge letdown (note: we went to Havana for a few days afterwards, so I know Cuban food can be as tasty as I hoped) I heard the reservations-only spots were good. We were unable to get a reservation (12-15 people per seating, with 2-3 seating/ night) isn't a lot. The drinks were also disappointing. They were served in the smallest cups I've ever seen at an all-inclusive. They also never seemed to blend the pina coladas. Yeah, that's picky, but it was effectively some kind of mixture in a cup with ice. I'm not a big drinker, but the cups were the same size for fruit punch and soda. So on a hot day, you'd be thirsty and need 3-4 drinks to have a reasonable glass of liquid. No lie, they must have been 4oz cups. The Overall service was also not great. At the buffet, they rarely seemed to clear off the tables, so multiple times, I'd try to find a seat and more than half were unbussed, so there were no clean, empty seats. Then if you sat down, you'd have no utensils. Coffee and drinks regularly took forever to arrive. You'd have to ask 2-3 times to get something. Combine that with spotty housekeeping (no washcloths, short on towels, etc.), and it just wasn't good._Activities_The kayaks, sailing, and land sports were OK. 1 of the 2 kayaks was broken. They had one Hobie cat working. They did get a few pickup volleyball games. Some of the other sports didn't seem to be happening.The beach was very nice, with little seaweed. The pool was alo fun, but have ZERO umbrellas set up for guests. *** In the end, this property just isn't ready for prime-time. The beach and the pool are the best aspects of it. I can't recommend this. There are 64 all-inclusive hotels on the Varadero peninsula, I'd pick a different one. However, this was far enough "off" that I'm not sure it was an outlier.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals (buffet breakfast, daytime and late night snacks)
- Unlimited domestic and select international drinks
- 3 a la carte dinners/week (reservations required)
- 24-hour snacks
- Mini-bar restocked daily (water, soft drinks and beer)
- Daily activities
- Nightly entertainment
- Selected non-motorized water sports
- Introduction to scuba diving in pool
- 549 rooms
- 1 buffet and 5 a la carte restaurants
- 1 snack bar
- 8 bars
- 4 pools
- Fitness centre
- Spa (fee)
- Salon (fee)
- Climbing wall
- Wi-Fi (fee)
- 24-hour front desk
- laundry services
- 1 king bed and 1 sofa bed OR 2 single beds and 1 sofa bed
- garden view OR pool view
- Jetted tub
- hair dryer
- alarm clock
- iron/ironing board
- ceiling fan
- Wi-Fi (fee)
- max # adults: 3, max # children: 2, maximum # of guests: 4
- Reservations, transfers, etc.
- Bath salts
- Bathrobe and slippers (in room)
- Concierge Service
- Daily turndown service
- Early check- in subject to availability
- Exceptional luxury postcard (in room)
- Exclusive Vip Bar Lounge
- Express laundry service
- First pressing service free (two pieces per person)
- LCD TV with USB in room
- Lift/elevator with direct and/or exclusive access
- Luggage packing and unpacking
- Personalized attention during your stay
- Personalized Check-in and Check-out
- Personalized welcome and description
- Pillow menu
- Reservation of Sports Fields (priority)
- VIP bath amenities
- Welcome cocktail with champagne refreshing towels
- 1 Green fee included per person per stay
- 1 YHI Spa hydrothermal circuit per person, per stay
- 30% discount on YHI Spa massage
- Beach bag for towels (complimentary)
- Diving reservations (priority)
- Free 24 hours Room Service
- Golf reservations (priority)
- In room a la carte dinner service
- In Room Spa Service ($)
- Late check-out until 14:00 hrs
- Pool towel in room
- Priority when making reservations at the YHI-SPA
- Reservation guaranteed in a la carte restaurants
- Tea time and snack service
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Marina VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Parque Natural de Punta Hicacos Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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