Melia Peninsula Varadero
- What's Included
- All Inclusive Features
A great resort in Varadero for families with children. There is a kid's club and baby club available for families with children. The staff really go out of their way to ensure that kids are well entertained here. There is also a nightly 'mini-disco' that kids can partake in, which adds a nice touch to the resort. Great pool area both for adults and kids. Good entertainment that are well-suited for families. There are OK buffet items to choose from. The a la cartes however, offer a lot more than the buffet restaurants (make sure to check out the Japanese Style restaurant)! Leave your electronic devices at home, as the Wi-Fi is a little spotty in many areas of the resort, which doesn't make for great value if you're looking to use the internet while on vacation.
When I went there 5 years ago, it was awesome, so I thought I'd book the same hotel this time. Before going, I read the reviews and I was really surprised to see people complaining. I just thought people were difficult to please. So we went there 2 weeks ago. Total disaster. The hotel is in renovations, but then again they have to refresh the rooms once a while, that we can understand! But we had to change room 3 times: cockroaches, fresh blood on pillow case, no hot water, no bathroom door (!), no lights, no fridge, no safe (it was broken) and no phone. Everytime we'd change room something was not working. Once there was 2 cm of water on the floor due to a malfunctionning A/C. Nobody came, we changed room again. Customer service was saturated with unhappy customers. They're not trying to find solution. Stressful and disappointing experience. AVOID.
First, let me provide some context on this stay:* We were there with a group of 60 in Varadero for 3 nights. There were two youth soccer teams and their families* I have stayed in over a dozen all-inclusive resorts over the last 20 years. This includes a lot of Club Med, but also Melia, Sandals, Beaches, and Paradisus. I think I have a good sense of what to expect* I stay in hotels 50+ nights/ year for workOK, so I'll talk about various spots here:_Facilities_The landscaping was average, but the facilities themselves were fairly run-down. Outside, the siding on the buildings was cracked/ broken throughout. Inside, the rooms were average, but just "old" feeling. The fixtures, tiling in the Bathroom, etc all felt like an old airport hotel in the US. They were clean, which is a plus. This was a moderately-sized property, with 3-story buildings scattered throughout for the rooms. They appeared to be doing full rehab on 1-2 buildings while we were there. However, there were 20 of them, so I wouldn't bet on getting a renovated one.I heard 3 separate guests complaining to the front desk that their bathroom was unusable or not working. In one case, it had been like that for at least a full day. We had not issues.The main lobby and the buffet area are not air conditioned, which is common. However, they didn't even have ceiling fans. There was no air circulation. That means when it's hot/ humid, it is crushingly hot when you're eating. _Food/ Drink/ service_This was probably the worst part of the resort. The buffet was full of fairly uninspired food with a fairly poor presentation. It didn't seem particularly fresh and lacked any real flavor. On any given meal 1/2 of the hot buffet trays weren't heated, so it was full of cold food. Typically, they have a fish station (grilled to order), a pasta station (made to order), and a meat station (also made to order - chicken, beef). They sides were either dry, cold, or both. The soup was tasty, but inconsistent. By the 3rd day, I was just eating pasta. Given how much I like Cuban food, this was a huge letdown (note: we went to Havana for a few days afterwards, so I know Cuban food can be as tasty as I hoped) I heard the reservations-only spots were good. We were unable to get a reservation (12-15 people per seating, with 2-3 seating/ night) isn't a lot. The drinks were also disappointing. They were served in the smallest cups I've ever seen at an all-inclusive. They also never seemed to blend the pina coladas. Yeah, that's picky, but it was effectively some kind of mixture in a cup with ice. I'm not a big drinker, but the cups were the same size for fruit punch and soda. So on a hot day, you'd be thirsty and need 3-4 drinks to have a reasonable glass of liquid. No lie, they must have been 4oz cups. The Overall service was also not great. At the buffet, they rarely seemed to clear off the tables, so multiple times, I'd try to find a seat and more than half were unbussed, so there were no clean, empty seats. Then if you sat down, you'd have no utensils. Coffee and drinks regularly took forever to arrive. You'd have to ask 2-3 times to get something. Combine that with spotty housekeeping (no washcloths, short on towels, etc.), and it just wasn't good._Activities_The kayaks, sailing, and land sports were OK. 1 of the 2 kayaks was broken. They had one Hobie cat working. They did get a few pickup volleyball games. Some of the other sports didn't seem to be happening.The beach was very nice, with little seaweed. The pool was alo fun, but have ZERO umbrellas set up for guests. *** In the end, this property just isn't ready for prime-time. The beach and the pool are the best aspects of it. I can't recommend this. There are 64 all-inclusive hotels on the Varadero peninsula, I'd pick a different one. However, this was far enough "off" that I'm not sure it was an outlier.
We were put in this hotel because the one we originally booked was being renovated, and what could've been a terrible outcome was actually a pleasant one. This hotel was lovely, nice rooms and a gorgeous beach. We had 2 double beds, double sinks and a double shower for the two of us. Great size pools and lovely staff. The only downside was the food in the main buffet restaurant- not a great choice or flavour, but apparently thats the case in most of the hotels in Varadero. Besides, you can use the others restaurants once per week - and the teppanyaki restaurant was fab!
Not a 5 star hotel. I would prefer to give it 3 stars . The people who work there are nice but incompetent. The rooms are not taken care of. Bedlamps without lampshades, the door to the bathroom didn't even close. The walls are dirty with old stains. You'll get one big towel to dry yourself and your partner after showering where yoi fit in one by one. Although you ask for a second one they'll say yes but expect it to arrive maybe the next day. If you ask something at the reception they'll tell you to ask customerservice and when you get there they'll send you back to reception in one blink of an eye. Wi-Fi only in the lobby paying for it and very slow. The best thing is the situation. Next to the beach!!!
This is my Fourth visit to a hotel in Varadero. I've had the best experiences with no complains at 4 star hotels, but this time even though I thought that this 5 star hotel was going to be extraordinary, it was a fiasco in several things. It looks old and there is mold all over the hotel. The room, when I got in, my allergies were triggered, we could feel the humidity right away, I told the person in charge about it and the answer was, open the doors for a while. The second day we had a flood in the bathroom, pupu coming out FROM THE SHOWER, after several calls, with the answer someone will be there soon and no one coming, I went to the reception to complain and they change us to another room obviously but there was no apologies or any way of making us feel that they care. The food was not at the level of the other hotels we've stayed at, there was a less variety on everything. The drinks were the cheapest rums and whiskies, the good ones where for sale jajaja on less you pay extra for the room, something that was not even explained. Most of the overall personnel were not very nice. The swimming pool was very slippery and you can see the mold on the walls. The only good thing is that they have good activities at night, with shows at the theater and live music and shows outside the lobby for a couple of hours.We've stayed for 7 nights, it was nine of us, 7 adults and my 2 kids. We were ALL disappointed :(. For me this hotel is at a 2 star category.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurants w/reservations
- Wine with meals
- Unlimited Local and International drinks
- Free admission to the Disco (drinks included)
- Lounge chairs and towels (pool/beach)
- Hobie Cat sailing
- Pedal boats
- Pool table
- Board games
- Daily activities
- Nighty entertainment
- Banana boats and Waterskiing subject to availability (up to 3 times/adult/week, reservations required)
- 466 renovated rooms in one main 4-storey building with elevators
- Restaurants including a la carte restaurants: Chinese, Italian and Grill (dress code & reservations required)
- Snack bars
- Bars including swim-up bar
- Lounge chairs and towels (pool/beach)
- Selected watersports
- Massages (fee)
- Beauty salon
- Car & motorcycle rental (fee)
- Golf course nearby (fee)
- Scuba diving (fee)
Junior Suites include:
- 1 king or 2 single beds
- Satellite TV
- Full bathroom
- Hairdryer 220V (adaptor required)
- In-room safe (fee)
- Balcony or terrace
Kids Deals - Available, please inquire for details.
Honeymooners - Receive a room upgrade and late check-out, (based on availability at check-in) flowers in room on arrival, welcome cocktail, romantic dinner for 2, one breakfast in room morning after arrival. Request at time of booking, requires proof of marriage certificate at time of check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Peninsula VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Parque Natural de Punta Hicacos Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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