Mercure Playa de Oro
- What's Included
- All Inclusive Features
Our OpinionA really great resort. The hotel is run by incredibly attentive staff, who ensure that you're getting the most out of your stay. The rooms are well-maintained and modern. The only issue that's been reported by guests, include trying to operating the air conditioning. OK buffet and a la carte choices to choose from. There are other resorts that offer better choices, so if you're looking for a resort that is known for their food, it's best to look elsewhere. There aren't any alarming issues with the food however. Much like other Varadero resorts, the beach is the best element of the hotel.
Location: Beachfront, 35 minutes from Juan Gualberto Gomez International Airport, 10 minutes to downtown Varadero.
My compliments to all the hardworking staff at this resort ... so obliging ... was travelling on my own with group of 9 family and friends ... a slight mixup on arrival and was put into a different building from everyone else ... spoke to front desk staff and ended up in a 2 storey suite complete with huge Jacuzzi ... kingsize bedroom and 2 single beds on the main floor ... it was beautiful and the housekeeper (Mylana) was so gracious and worked very hard ... no problem with towels (well stocked) toilet paper and even got Kleenex ... BUT the food was gross and I don't consider myself a fussy eater ... next time I would bring things like spices, peanut butter/jam and condiments .. the beach barbque was OK but the buffet NOT ... did go to the fancy restaurant on the resort and it was really good ... how can 2 restaurants on the same resort be so different ... I highly recommend this resort ... it is so clean ...
For some odd reason, I look forward to returning here. Like others have said, "DON'T ACCEPT A ROOM ON THE FIRST FLOOR"!!!! That's what I got, first floor...smelled terrible, moldy, so gross. I don't think higher floors would be much better, still will have some sort of disgusting growth on the lamp shades and chairs, but will most likely smell better than what I encountered. I did try to change my room, but for a few days the front desk staff were NOT helpful, did not care, kept saying to check back the next morning. This place is great, lovely pool, beach, but if you have any issues, don't expect any staff to really care. Otherwise, super low key, casual place. I'm shocked they don't upgrade their rooms, as the rest of the resort is beautiful. The manager seems to really care, he's commented on tons of these reviews, so if you have any issues, find him, I saw him wondering around the resort everyday. I think he'd be more than happy to help you out. Food is horrendously bad, but it's Cuba, entertainment was great. Pool was lovely, and they mix the best drinks!
It was my second trip to Cuba and better then first one to Cayo Santa Maria Everything is very close beach, hotel, pool and barsVery clean hotel but need renovation like most of cuban hotelsCheck in ok Staff is always ready to serve you.Special thanks to Alberto at Ranchon. BBQ at the beach is amazing with a cuban music band everyday.Tasty food and you really don't need to go to the buffet.nice beach.
We passed 10 days in Mercure Playa de Oro. It's wonderful place with nice green garden and colorful flowers, fruits( bananas, coconut, goyave) also tropical birds and colibri. One of the best beach in the world with a white sand and clear water. Nice and clean hotel, the room was very good cleaned all the time when we came back from the beach my kids discovering the nice surprises on the beds. Thank you so much to the general manager Mr. Jean Luc for attention to the ours family for help to organize birthdays cake for our daughter Jasmine. The service in restaurants was very good .all staff is smily and gentil and jokes. The food was tasty and fresh with varieties for any taste! We eat a very tasty lobster at the restaurant Varadero(international food) ,it was big and great portion with sauce inside and perfectly cooked on the fire., you can order it at the reception and they will prepare it for you .There was a professional live cuban music in the lobby in the buffet, restaurants and on the beach for the lunch time ,we filled so good even dance on excellent cuban music.The musicians played"Besa me mucho", " bailando"et others. Every day was varieties of activity with the group, classes of dance, classes of spanish, yoga on the beach and others...And everything is very close.They have a kids club: great ideas for young travelers, we found toys for the beach and did the great castle. Every evening the great spectacles, magic with exotic animals, professional artists. This propriety is very good managed and entertained.Be sure you will see general manager every day on the property to control and survey all activities .We really love being in the Mercury Playa de Oro and we planing to come back with the friends as soon as possible.
Really happy with this resort. Third visit to Cuba and this resort was very clean.....friendly and the food was not too bad. My only complaint was the bar staff. We found that they were not as friendly as the rest of the resort and their smiles seemed to be absent. BUT it was a great resort to stay at. Met some great people..(with the same complaint).....International a la carte was fantastic. Coffee bar with Alexis and Yanet.... couldn't get enough of their smiles and friendly service. I miss them already. If you chose to stay at a resort... this is the one
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily plus snacks
- 2 a la carte dinners (reservations and dress code required)
- Christmas and New Year's Gala Dinners
- Unlimited house wine with dinner, domestic beer and drinks 24 hours
- 24 hour lobby bar
- Pedal boat
- Pool scuba clinic
- Tennis with instruction
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- Manager's cocktail party
- 385 rooms in two 5-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Cuban and International, reservations & dress code required
- 5 bars including Lobby bar, Beach bar, Swim up bar, Main bar, Pool bar
- Snack bar
- Disco (fee)
- 1 outdoor pool
- 18-hole golf course 3 kilometers away
- Meeting facilities
- 3 tennis courts on-site (not lit)
- Gift shop
- Internet service fee)
- Sauna (fee)
- Fitness facilities
- Exercise classes
- Scuba diving nearby
- A range of watersports available
- 1 king or two 3/4 beds
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
- Balcony or terrace with garden, pool or ocean view
- Max occupancy 3 persons, only up to 2 adults
Single Parent Saver - Single parent travelers pay double rate when sharing a room with 1 or 2 children. Child 4-11 pay child rates. Maximum of 2 children.
For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kids' club, Playground, Games room, and the Kids' section of the pool. Babysitting service also available. (fee)
Weddings - Packages available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Mercure Playa de OroVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera Las Morlas Km 12.5, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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