- What's Included
- All Inclusive Features
The Naviti Varadero Resort is a great resort for travelers looking for a spot with an amazing beach. The remaining elements of the resort has very little to be desired. The properties are outdated, but maintained regularly, which isn't a big issue. The rooms are adequate and are cleaned regularly. The staff is pleasant and attentive. They'll try their best in accommodating your needs. There are OK buffet items. The resort has a separate area for a kids pool and activity area. Good variety of nightly entertainment, especially the Michael Jackson show.
Location: On a superb stretch of private beach over 1 kilometre long. Approximately 30 minutes from the airport.
Overall it was just okay. Great to get away, food was decent compared to other Cuban resorts we've been to (5 so far). Getting important information was lacking. We were told there was 24hour snack bar since we arrived at 11pm. given directions to it only to find there wasn't one. it is a pretty dark resort and big. don't go looking for it. No ability to charge your VISA for excursions, or deposit for towels. Not able to put the charge on your room either. Bring your own towels from Walmart to avoid any hassle. You have to pay a cash only deposit of $15 per towel which is returned when you check out. Seems reasonable except now for a family of 5 you have 75 pesos in your pocket upon check out. To exchange back to Canadian and lose more money from when you changed your original money over to Pesos. Booking an a la carte restaurant you have to be in the lobby each day before 8am to book or no dice for that evening. Yes for each morning you have to be in the lobby by 8am! I'm on vacation i don't want to set an alarm each and every morning just to eat at one of the 'available' a la carte restaurants. To book my excursions i had to change $ over to pesos, again a family of 5. If it's the cost of running the credit card just add it to the price or at least have the option. Do not leave international coins as tips. On our last day we were changing them over for the housekeepers, servers and bellmen. They cannot change them at the bank. If you buy a DVD from one of the excursions i.e. Jeep Safari, the person who drops it off demands a tip for dropping it off. off putting at the end of your trip. Water is the only complimentary item offered in your room and was not there twice during our trip. When we called down for it we were assured someone was coming up. No one ever arrived. Carry toilet paper at all times, as the general washrooms throughout the resort are regularly empty (nothing new here)Room was nice and seemed newer. Bathroom was clean and shower was great. New Years Eve dinner was again bad communication. we were told no reservation was required, i found that hard to believe. Sure enough when we went down to eat we were asked for our reservation and told we would not be allowed in until 9pm this was 6:30pm. As a side note: I speak spanish, it was not a question of language barrier.
If you haven't booked yet, stay somewhere else. I'm in the process of complaining to our travel agent about this hotel because it was so bad. I read a lot of negative reviews and hoped that these people were just being fussy or enjoyed moaning. We travelled not expecting perfection and went with an open mind but my husband and I were still very disappointed that our trip ended up this way. We have stayed in MUCH nicer and cheaper hotels in Jamaica, Mexico and the Dominican. This was by far the worst. In short -- no free wifi - no mini bar- bad/cold food- no restaurants were open- moody staff that ignore issues- poor cheap drinks- dirty public toilets First of all, most of the resort is closed. The a la carte restaurants advertised don't exist. There's no italian, no steakhouse and all they do have is one restaurant where they change the menu each night between Cuban, Sea food ad international. That's not what I expected from a resort that is supposed to have multiple restaurants. It gets very boring fast. The buffet was the same thing every night and barely warm. There's no fries for fussy eaters - I was sick to death of eating rice by the end of the week. The pasta was inedible in my opinion, and the pizza just gross. Let me point out that I am not a fussy eater. Some nights the buffet was so busy we had to queue just to get inside. The drinks are all cheap local sodas - they tasted horrible - no coke, Fanta etc.There's no mini bar in the rooms as advertised, just an empty fridge.There's lots of abandoned buildings and restaurants within the resort. The kids club is closed, the room looked as if it had been empty for a while and the pool was drained. The public toilets around the hotel don't have hand soap or toilet paper most of the time. There was used toilet paper with visible poo just laying on the floor on a couple of occasions. There's also no free wifi anywhere in the hotel - not even the lobby. You have to pay for internet cards and the connection isn't great. The reception staff are so moody they seem annoyed when you ask them for anything. They are just plain rude. The TV in our room was broken and it took 3 days and 15 calls to reception for someone to come and look at it. What makes this worse is that if something in your room needs replacing or fixing, you have to wait in the room for someone to come and fix it because apparently maintenance don't have a key. You can't just go about your holiday and return with the problem resolved. So when they tell you to wait for someone to arrive and they don't come, it's more than a piss take.We were checked into the wrong room on arrival. We were supposed to have an ocean view room but they gave us a standard room and it smelled just awful and had people partying all night long next door. The next morning we asked to move but were told by the reception desk that the only person that could do this was the customer service lady who was nowhere to be seen. Why reception don't have the power to switch rooms is beyond me. After several trips to reception, they did of course change our room but not before making life difficult and again making us waste our holiday time fixing their mistakes.There isn't much good to say. Our second room was nice enough but everything else about the hotel spoiled it.A private tour to Havana was the highlight of this holiday. We explored Varadero when the weather was poor and there's nothing worth visiting - the Marina, Downtown and Shopping centre were all a bit naff and the hop on and off bus does not stop for you so good luck with that. We definitely won't be returning to this hotel and do not recommend it. We probably won't return to Cuba. Naviti has put us off.NOTE: The hotel is in the middle of changing its name. A tactic a lot of hotels seem to use to get away from the bad reviews. Disgraceful. Just don't go!
The only persons that treated us correctly at the hotel where the animation group guys, especially Victor. We traveled with an 18-month baby and it was a nightmare, super disorganize and terrible service.First day the baby had to sleep on a mattress on the floor because we arrived at our room around 21:00 and there was no cradle at the room, when in the reservation paper that the receptionist had said clearly 2 adults plus a baby. After fighting for approximately 1 hour with the receptionist, the answer that the hotel gave us was that the person that had the keys of the room where they kept the cradles was not there till next day and nobody else had the key.Every time we had a problem there was no person that gave us a proper solution.We also had to call 4 times to the reception to ask for soap to shower or toilet paper because they wouldn’t replace it when cleaning the room. We also found 2 cockroaches on our closet room. We traveled with some other family members in different rooms and some days they had to call the reception because the cleaning ladies forgot to clean their rooms.Every time we ask for anything to eat at the pool you could feel that the waiter’s guys where pissed off, they didn’t wanted to work. I saw a couple of time they where using used plastic glasses cleaned with water to put the beer inside. I had to ask the guy for a new glass a couple of times. The only thing they will serve you is powder pina colada mixed with cheap Rom or Rom mixed with cheap soft drinks. No mojito, no caipirinha no nothing….. The only place you could drink a proper drink was on the Cafeteria on the Looby, that’s all. (No nos queda, o no hay) we don’t have, was always the answer. No napkins, no ketchup or mustard, no peppermint no even spoons sometimes. On our pack it said there was several places you could eat around the hotel and that was a lie. The buffet was the only place open to eat and all the other restaurants where closed the 7 days we where there. We wanted to use a boat that was included on the pack and the answer from the guys responsible of the boats was that The Marina of Cuba wouldn’t allow them because of weather conditions. Seriously? They just didn’t wanted to pull the boat to the sea. There where just Lazy.Last day we did the checkout and we had 5 extra hours at the hotel before the bus that made our transfers to the airport arrived, so we kept our suitcases at the room next to receptions. 2 hours later we wanted to get our jackets from the suitcases because it was starting to be cold. We ask the guy ELIAS I repeat again ELIAS to please open the room to get our Jackets and he was pissed off. His answer was HURRY UP I AM WORKING (IS THAT AN ASWER TO A CLIENT) the 5 of us where in shock. I could continue saying more and more things, but I will just stop.
We have been going there since it was called Allegro. We were just there Dec.20 - 27 and its our 8th time at this wonderful resort. We actually got married here last spring and the staff/planners really made it the best day of our lives. The rooms are very clean, plenty of hot water, fridge and A/C never failed. The food is good with lots of variety and the staff never lets your glass get empty. But the one thing that keeps us going back to Naviti, is the people, from the front desk, to the security guards, to the servers, the entertainment crew, the cleaners and the lifeguards... Smiling faces and warm hugs and great conversations (in English), you'll get the same sun and the same ocean at other places, but these are the reasons we keep going back. Always looking forward to the next visit. From Peter and Candace
Stayed Dec 26-30 and it was wonderful. Spacious, newly renovated room in beach garden area. Steps from the ocean and had a quieter pool there. Excellent service by all staff. Numerous bars, snack bars, restaurants and wonderful cohiba coffee bar. Lots of fun - beach volleyball, kayaking, sailing. Food was fine for all, including our gluten free eater. Had a wonderful low-key but attentive feel. A gem. Great value.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- A la carte dining w/reservations (once per week/restaurant)
- Unlimited House Wine with dinner, Domestic beer and drinks until 11pm
- Lounge chairs, towels and umbrellas (pool/beach)
- Non-motorized watersports
- Windsurfing & Sunfish lessons (extra fee)
- Scuba diving (extra fee)
- Daytime tennis
- Exercise room (daytime)
- Use of bicycles
- Dance lessons
- Daily activities
- Nightly entertainment
- Disco, local drinks included
- Beachfront resort with 503 rooms
- 1 Buffet restaurant
- 3 a la carte restaurants: International, Italian and Seafood, dress code and reservations required
- Snack bar
- 4 bars including beach and pool bars
- Cigar bar with live music
- 1 large free-form pool
- Tennis courts (lights extra)
- Golf nearby (fee)
- Fitness centre
- Spa (fee)
- Laundry service (fee)
- Horseback riding (fee)
- Postal service, fax and internet (fee)
- 'Pueblo Cubano' entertainment village with shops, restaurant and live entertainment (fee)
Standard Rooms include:
- 1 queen or 2 twin beds
- Satellite TV
- Mini-bar stocked with water, beer and soft drinks
- In-room safe (fee)
- Full bathrooms or bathrooms with shower only
- Hairdryer 220V (adapter required)
- Balcony or terrace (some rooms)
- Max occupancy 3 persons
Standard Oceanview Rooms also available
Kids Deal - One child 2-12 stays and eats free when sharing a room with 1 or 2 adults, pay for airfare only.
For the Kids - Kids' Club for ages 4-12 including Playground. One free hour of baby-sitting per week between 7pm-12am (reservations required). Charged baby-sitting subject to availability.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Autopista Sur, km 11, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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