Ocean Varadero El Patriarca
- What's Included
- All Inclusive Features
Our OpinionAn amazing resort for couples wanting a nice and relaxing stay in Varadero. The resort facilities are amazing at this resort. The rooms are new and modern. You'll very rarely experience issues with the fixtures of your room. If you do, the attentive staff ensure that all of your needs and concerns are met. The housekeeping staff are amazing at ensuring that all rooms are maintained, well-stocked, and kept clean. The resort grounds are beautiful and always clean. There are two sections of the resort available for guests: the regular resort grounds and designated areas for 'Privilege' guests. Try to take the latter option, as you do get more freedom and options at the resort. The food is OK. There is a great variety available. However, sometimes, it varies in quality and taste.
February 27th to March 6 th, 2017. We have been to Cuba 6 times now, so are experienced and know what to expect from a resort. We would recommend the resort but not as a 4.5 star.Our family of 10 (6 Adults, 2 Teenagers, and 2 Kids under 12), had a great time. The resort was fine but I would put it at 3 to 31/2 stars; very tired looking rooms, really needs some freshening, especially the bathrooms.The Resort:• The lobby bar is on the small side with only a few seats outside, it would be nice to have a patio right by the lobby bar. It was hard to find seating most nights.• WIFI was cheap enough and worked well for our 2 teenagers, the signal was strongest in Mikes Coffee shop ~ excellent coffee but they use small plastic to go cups.• We were made to believe it was a new hotel according to the internet; but learned that it is just a new chain running it. The Room:• The room was standard, Sofa that could fold down to a bed, King Size bed was very firm.• Rooms were as clean as the maid could make them, however I don't think the sheets were changed once during the week.• There were 2 showers in our bathroom; the shower in the bathtub didn't work, the rain shower was nice but the stall door didn't close and the bathroom floor was soaking wet every time.The Beach Area• The Beach was wonderful, water was warm, white sand and the ocean is a beautiful colour of blue.• Beach Bar ~ bartenders were great, but there were no servers on the beach which is unusual. The privilege area on the beach was small and didn't look like it had servers either.• The beach restaurant was pretty good but service was slow, and some staff struggled with English.Buffet & Ala Carte • Al a Carte restaurants were small and filled up quickly. Food was good though.• There was no need for reservations but when traveling with a large group it would be nice to reserve a table for all of us.• Buffet was like all others nothing special. A lot of the food was not kept hot enough and some days seemed a bit repetitive in selection, could stand some improvement.• Overall the servers were pretty decent, always polite, albeit not too speedy. • We recommend taking a thermos cup for coffee and drinks.• We probably wouldn't return to that resort, but we didn't hate it.Our 4 of our rooms were on the main floor of Bungalow 61; which was close to the snack bar, pool and in between the Beach and Lobby.Highlight of our vacation was our day trip to Havana with FERNANDO Tours we had a van for the 10 of us; with our exceptional tour guide Surri. The cost was $250. CUC. highly recommended! We toured Havana a few years ago but were in a group of about 30 -40 people, a private tour was much better.
March 11-18I've been to over a dozen all inclusives. 2 in Cuba. Both have been 5 stars. This is not a five star. Pros: BeachCons: bathroom doors leak. Three inch gap. Water everywhere. Bath towels not changed even when left on floor after morning shower. We found ours damp, and folded. Floors not swept. Bed cover was pulled tight to make it look like bed was made but sheets were a mess under the cover. You need to get beach towels from maid. Maid doesn't clean room till mid afternoon. We had dirty beach towels for 4 days. Our friends had their AC go out on them. Hotel moved them to Privilege area but they could not use pool, use the privilege bar or use the free wifi. Staff didn't care if they were inconvenienced. Chefs are not trained. Handled chicken with same utensils as raw meat. One day chef put raw chicken on a plate with steak blood on it and then put the blood soaked chicken back on a pile of raw chicken. Omelettes are whisked in same bowl from 7am to 10:30 am. If you don't want the ham from previous order, too bad. You're getting it anyway. Servers are either bored, overworked or forgetful. Waited several times over 10 mins for coffee or drinks. Palapas on beach looked like they have just been hit by hurricanes. beach chairs looked like they were bought at a flea market. Three kinds, most broken or can't be adjusted. You could not use volleyball equipment if it wasn't volleyball time. No beach service. Tiny plastic cups for drinks which just littered the beach areas. Nightly entertainment was hard to watch. Once show ended, dancers went into the crowd begging for tips. I stayed at the Iberostar Varadero a few years back. It was truly a 5 star in all aspects, beach, food, service, entertainment. I am not making any of this up. If you read other reviews that rate this place a 5star, they've never traveled before. This resort is 3.5. Proper training of food prep and cooking would help this place tremendously. Courteous staff and reviewing service processes like towel exchange and room clean up would help eliminate some of the negative reviews. A great way to see if anyone at this resort is paying attention to the reviews is how they reply to the reviews itself. I bet you'll see this exact reply from management. Dear Guest:Thanks for us to write about your experiences at our property, your comments are very important for us and for other readers. We hope to have the opportunity to welcome you here on your next vacation in Ocean Varadero El Patriarca
Just back from two weeks at the hotel. We had upgraded to the privilege section and are glad that we had done this. The room was clean and a good size, separate shower cubicle and a shower over the bath. The beach towel exchange was a bit of pain because you were supposed to leave the towel in the room for the maid to change, but at the time the maid was cleaning the room you would either be on the beach or at the pool using the towel! The hotel needs to review this system and maybe have an exchange at the pool bar. we mostly used the privilege dining area for breakfast as the food in the main buffet was luke warm at best. In the evenings we dined at the a la cartes or the privilege dining as the food offered in the buffet was mediocre, but at luchtime the buffet was the best option. The beach bar is the worst i've ever had on Cuba. No seating area and long queues. You either had to stand up and block the main walkway to the beach, or make the journey to your sun bed with a small plastic cup, no waiter service on the beach.The staff in the privilege section and the a la cartes were all very nice, professional, and helpful, but the staff in the buffet restaurant took forever to serve drinks. We were sold the privilege section as an adult only area, but we did notice in our last two days, at least three under eighteens staying in the section. not very good when you have paid a premium for an adult only zone. Overall we enjoyed our stay, but if you are thinking of booking do upgade.
There were definitely positives and we did enjoy our week. We had a nice suite in the privilege section and it was large, and cleaned daily. The staff were generally friendly. A few exceptions. We found the grounds and pool clean but the pool was cold and often empty because of that. There were many little things that I could mention, which made me only rate this place average, but I'll just list the main ones. The beach towel exchange is annoying and inconvenient. It absolutely needs to change! Every other resort I've ever stayed at uses the towel card and exchange system by the pool. Simple. This resort makes you get new towels from your maid. That's pretty inconvenient when the rooms are cleaned mid day and you need your beach towel for the day at the beach!! Another reviewer mentioned that there were always Beach loungers available and you didn't need to go early. This is not the case. Loungers yes, but not if you needed shade/a palapa. You had to get there early and place your towels. Not much shade by the pool, but there were some umbrellas if you requested one. That was helpful.Some of the washrooms didn't have toilet paper at times. No servers bringing drinks by the pool or beach. Get your own, in the teeny tiny plastic cups. Wasteful and very bad for the environment. Other resorts have reusable and larger plastic cups. Bring your own reusable cup. We didn't have high expectations for the food because we have been to Cuba before. The food was cold, repetitive and very bland. Didn't go hungry, but nothing great at all. Best choice would be the snack bar. We went to some of the nightly shows. They were ok. Beach party was a bit of a letdown. (Tacky Miss Veradero contest. )This resort is pretty and clean and if I didn't have to pay sky high march break prices, I'm sure I would have been happier, but for our price, I didn't feel it was really worth it compared to other places I've been.
Been to Cuba six times now and to over 20 different resorts around Caribbean. This is an above average property for Varadero and we ranked it best of the six we've stayed at there,especially for the price point. Pro's: GroundsBeachkid's clubfull week of a la carte dinnerslobby bandsCon's:pool entertainment volumeThis property has better beach than the other Ocean resort and vegetation is more established as it is 5 years older. Same food which is fine if your not looking for five star meals that you would expect in Paris or Montreal. One does not go to Cuba for the food-they do well with what they've got to work with.The beach is tops in the Caribbean, so this is a great bang for your buck!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Unlimited selected international and domestic drinks (house wine included)
- Unlimited a la carte dinners
- Mini-bar restocked daily (water, soft drinks and beer)
- Admission to the disco (drinks included)
- Selected non-motorized water sports (1 hour/day)
- Nightly entertainment
- Daily activities program
- Premium brand drinks (designated areas)
- Concierge service
- Room service from 7 am to 11 pm
- Early check-in and late check-out (subject to availability)
- Separate check-in
- Priority reservations for a la carte restaurants
- Privilege lounge
- Access to exclusive Privilege pool
- Bathrobes and slippers in room
- 10% discount on treatments at the Dispacio SPA centre
- 420 rooms
- 4 restaurants
- 4 bars (including a swim-up bar)
- Pools (1 exclusively for Privilege guests)
- Convention facilities (fee)
- Tennis court
- Internet (fee)
- Medical services (fee)
- Room service from 11 am to 11 pm
- Spa (fee)
- 1 king-size or 2 double beds
- Full bathroom
- In-room safe
- Iron Balcony or terrace
- Maximum occupancy 3 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Ocean Varadero El PatriarcaVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur km 18 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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