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Ocean Varadero El Patriarca

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Our Opinion
An amazing resort for couples wanting a nice and relaxing stay in Varadero. The resort facilities are amazing at this resort. The rooms are new and modern. You'll very rarely experience issues with the fixtures of your room. If you do, the attentive staff ensure that all of your needs and concerns are met. The housekeeping staff are amazing at ensuring that all rooms are maintained, well-stocked, and kept clean. The resort grounds are beautiful and always clean. There are two sections of the resort available for guests: the regular resort grounds and designated areas for 'Privilege' guests. Try to take the latter option, as you do get more freedom and options at the resort. The food is OK. There is a great variety available. However, sometimes, it varies in quality and taste.
Overview
The Ocean Varadero El Partiarca is located on Cuba's gorgeous Varadero beach, surrounded by expansive green spaces with tropical foliage, including the legendary 500 year-old "El Patriarca" cactus. The hotel offers exclusive rooms and Junior Suites, in addition to a vast array of services that includes themed restaurants, a Despacio Spa Centre and Privilege, Exclusive Rooms and Services.
 
Location: Directly on the beach; 8 km from the centre of Varadero and approximately 34 km from the Varadero airport.  5 km away from the Plaza Amrica Convention Centre, the Varadero Golf Club and dolphinarium.

tripadvisor Traveler Reviews
  • MacPete : Toronto
Great property - until you have to eat.

Arrived around 2300 hours, after a short delay from Toronto, bus takes about 45 minutes from airport to the resort.Reception efficient, we were assigned into the 22 block, second floor, a short ride from the lobby in the golf cart.Room was nice, very nice in fact, clean, king size bed, bathroom spotless with both a shower stall (rain head was very nice) and a full tub with a hand-held shower wand.Headed to the 24-hour snack bar beside the pool for a quick bite and a beer before turning in. Really dark in the outside space, we sat inside not that I noticed any air conditioning. Limited menu at night, burgers, hot dogs, grilled cheese and fries. Burger, with cheese as requested arrived fast, really fast in fact, hmmmm. Fries, previously frozen arrived pretty limp, not very fresh. No ketchup, just mustard, burger had lettuce leaf on it, maybe tomato. It’s late, I’m hungry, beer is cold although in a small plastic cup, OK we are beside the pool, I get that, glass + pool deck + over-served tourists = problems. Slept really good.So here’s the Coles notes version of this review. Ocean El Patriarca is not a 5-star resort.Grounds – Immaculately tended, grounds-keepers take great pride in their work, each is assigned an area of the property and they are all working hard to keep it looking great. Pool – Very nice, shallow (1.05 meters, about 4 feet) in most parts, warm, nice to look at with a swim-up bar. The pool deck gets hot in the afternoon, really hot. Pro tip? Take your flip-flops to the side of the pool, turn them upside down while you’re cooling off. You’ll thank me. Not a lot of shade at the pool, however, and I found out our second to last day that you can ASK for an umbrella to be set up. A real 5-star would have these set out each morning.Rooms – Ours in the 22 block was very nice, clean, lots of space. We did have an issue with the air con one night, it was quickly fixed the next morning. Saw the occasional cucaracha, c’mon now, it’s the tropics. OK 2 of them, it’s no big deal for us. Stick a towel under your door if you don’t want visitors.Mike’s Coffee Bar – Top marks here, the ladies serving always smiling, great espresso of other coffee goodies. Nice place for an after dinner dessert coffee.Lobby bar – Quick service, mostly with a smile, but the flies? Drove us to Mike’s on more than one evening. It’s one of two places to get Wi-Fi, Mike’s is the other one. Buy a card from the front desk, $1.50 CUC gets you an hour, you will NOT be streaming season 5 of Downton Abbey, its brutally slow.Buffet restaurant – OK folks, here’s where it gets bumpy. Two words: Food Safety. Two more words: Cross Contamination. OK four words: Same old, same old. A good variety, but the same variety every day. Very little local food, breakfast was scrambled eggs swimming in something, poached eggs in a hot water bath (so they’re ALL well poached) the same 3 sausage varieties each day. Similar at lunch, similar at dinner. Oh, but there are a la cartes! Read below…Food safety – it’s really not that hard, keep hot food hot, cold food cold. Failed miserably, many days the serving dishes were luke warm, not hot. I thought I had found refuge and something to eat that wouldn’t have me riding the throne all week in the grilled fish station. Raw fish was in a cool area away from the flat-top, cooked to order, the tongs used to pull it out were kept separate from the cooking area. Little salt, pepper, lime juice, white wine finish – DELICIOUS. Until shrimp night. Raw shrimp in a pan, next to, and I mean RIGHT NEXT TO the hot flat top cooking area. Same tools used to flip shrimp as well as the fish, one of our group has a very serious shellfish allergy, so she’s not getting fish tonight.A la carte choices – three of them, although only two open any night, OK its end of June, so low season maybe? We experienced the Italian and the Gourmet, the menu in the Oriental was anything but Oriental, so we passed. Lemon chicken in the Italian consisted of a stuffed chicken breast, cooked beyond dry, a single floret of cauliflower, boiled into submission, then left to get to room temperature and the Holy Trinity of frozen veg – peas, diced carrots and green beans, again boiled to extract any State secrets they may know and then left to cool to ambient temperature. The fish course we also tried in the Italian was allegedly salmon, trust me, it wasn’t. Way overcooked and underwhelming with the same veg massacre.Plates went back to the kitchen, we tried Dinner 2.0 at the buffet.The Gourmet wasn’t much better, to the point I cannot remember what I had as a protein, but do remember the white rice was hot when it arrived. Sad, a 5-star resort and I remember rice.Beach Bar Restaurant – menu changes twice a week, its thin to begin with. The day we had lunch there, I had grilled pork tenderloin with congris, a local (Yay!!!!) beans and rice dish. First problem, I’ve never seen pork tenderloin with a bone, pork chops yes, but this? Nope, not as advertised. And the chops were so thin, I doubt the pig knew they were missing. And cooked into next week…and cold. The feral cats enjoyed it.Beach – really nice, lots of loungers, again, not a lot of shade. The palapas are ridiculously small and every one I saw needed some TLC. Pro tip – just before you get to the beach bar, take the walkway to the left and find a nice quiet shaded spot to set up camp.In conclusion – I’ve been to Cuba before, probably 15 plus trips, to Holguin and stayed at the Luna y Mares a 4-star rated property each time. They beat El Patriarca in every category, hands down. Pity they are not closer to Havana.This is one property I can't recommend, and won't be visiting again.

  • Tinana716 : Marrero, Louisiana
Beautiful, Clean, Friendly!

We stayed at this resort June 1-7. We could not have asked for a better vacation. The beaches were amazing, the grounds were very well kept and everything was very clean. All but 2 members of the staff were very friendly. We stayed in the privileged section and Jay & Zuri catered to all of our needs. We will definitely return!

  • chescab219 :
Good and bad points

Just returned from a weeks holiday at this hotel, overall had a lovely time but there are definitely some improvements/suggestions to be made. Starting with the bad points:- As mentioned on another review, there is no security to ensure non-privilege guests do not use the privilege facilities. We saw people walking around the pool/using privilege sun lounges on the beach who only had standard wrist bands on, which is a bit disappointing as we had paid quite a bit extra for this. - To say that we were privilege guests, we continually had to ask for our mini bar to be stocked. I even left 3 pesos in it on the first day but it remained untouched, and even then you only got one beer, 2 cans of pop and a bottle of water. Before going on a trip to Havana we asked reception if we could have a bottle as we'd be on a coach for 2 hours and got told no, and that she couldn't help us which was very rude - The a la carte restaurants weren't as nice as expected, but the Italian was definitely the nicest of the 3. Although one night they decided to close the main buffet with no prior warning so the restaurants had a queuing time. - There is not that much in the way of entertainment for younger people, maybe because we visited at a quiet time but the entertainment shows ended at around 10, and the disco was open 11-1 but it was always dead when we went inOnto the good points: - The beach was lovely and clean and had security guards dotted around so you always felt safe about leaving your belongings if you wanted to go for a swim or to the beach bar - In general, the staff were very helpful and polite (except the rude reception lady). The gardeners would always say hi when you walked past and they seemed to be working hard to keep the grounds looking pristine. The staff in the restaurants were very attentive and were happy to give us a bottle of water when we asked! - Despite other reviews, I thought the food was pretty good. Obviously you will always get food that is sat out in metal trays for a few hours but there was plenty of options to get food freshly cooked in front of you, and the snack bar was open 24 hours for fast food. Privilege bar was also very nice at breakfast. - The piano bar was great as it had air con and drinks seemed to be nicer than the lobby bar. Also, the guys who played guitar and violin around the lobby were amazing and take requests (if they know the song!) I don't think I'd choose this hotel again mainly because of how quiet it was on an evening but had a lovely time in Cuba and will return one day.

  • Nem12014 : Oakville, Canada
A Nice Resort for Family Visit

We went to this resort last week of May/first week of June. Resort is clean, quite new, well laid out and we had a great time. The piano bar and coffee shop offered lovely, air-conditioned respite. It was HOT when we were there, and so we needed some time in the day, and at night to cool down. Room was also nice and cool. The pool area and swim up bar are a great feature at this resort - we spent a lot of time there. Beach was also great. Food was good, but we had the usual, privileged North American reaction, and found it a bit bland at times - but that is part of what you know to expect. A la carte restaurants were also good, and at the time of year we went, not too busy - we never waited in line. I'd say the time of year we went the resort was on the quiet side, and as mentioned - extremely hot! Staff were lovely, and we felt very well cared for.

  • Becky D :
It was ok but not 5*

I have been to Cuba previously of which I stayed at the 4* memories jibacoa and wanted to give Varadero a try. I must say I was highly disappointed with the standard of food at this hotel. I was expecting it to be better than the 4* but unfortunately not. They do not have any beach bbq or themed evenings in the buffet restaurant it was the same old food over & over again. If a 4* can offer freshley grilled lobster at no extra charge then surely a 5* can as well but not here they charge over £20 for it! The a la carte restaurants were a let down as well definitely not 5* standard even by Cuba terms. Our first room which was allocated was in block 53 a short stroll from the beach and in a quiet location which was perfect, the room was very tired, getting drinks for your mini bar was hit & miss and how they can call it a mini bar with 1 beer and 1 coke is beyond me. We had a problem with our room no hot water which took the hotel 4 days to tell us it isn't going to be a quick fix and we would need to move rooms. We were then allocated a room in block 11 right by the theatre and restaurants, however you now had the noise of the evening entertainment but the good thing is it ends around 10:30 so no big deal. I do agree with other guests about tipping, the staff seem to expect a tip just to do their job! I do tip for good service but will not tip just to get a decent drink or be served in a reasonable amount of time. There are some lovely staff who are very friendly and nothing is to much trouble but beware of the miserable rude bar tender at the lobby bar didn't catch his name but he needs a lesson or two in customer service. The beach is absolutely gorgeous but you do have to be up early if you want a decent sunbed with a parasol close to the beach bar otherwise forget it. The parasols on the beach are in need of urgent replacement not what you would expect in a 5* hotel. I will not return to this hotel there are far better hotels in Varadero that do offer a high level of service and facilities. This hotel is over priced and rated.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited selected international and domestic drinks (house wine included)
  • Unlimited a la carte dinners
  • Snacks
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Admission to the disco (drinks included)
  • Selected non-motorized water sports (1 hour/day)
  • Nightly entertainment
  • Daily activities program
Privilege Inclusions:
  • Premium brand drinks (designated areas)
  • Concierge service
  • Room service from 7 am to 11 pm
  • Early check-in and late check-out (subject to availability)
  • Separate check-in
  • Priority reservations for a la carte restaurants
  • Privilege lounge
  • Access to exclusive Privilege pool
  • Bathrobes and slippers in room
  • 10% discount on treatments at the Dispacio SPA centre
  • 420 rooms
  • 4 restaurants
  • 4 bars (including a swim-up bar)
  • Pools (1 exclusively for Privilege guests)
  • Whirlpool
  • Convention facilities (fee)
  • Disco
  • Gym 
  • Tennis court
  • Internet (fee)
  • Medical services (fee)
  • Room service from 11 am to 11 pm
  • Sauna
  • Shops
  • Spa (fee)
Deluxe Room includes:
  • Air-conditioning
  • 1 king-size or 2 double beds
  • Full bathroom
  • Hairdryer
  • TV
  • Coffee-maker
  • Mini-bar
  • In-room safe
  • Iron Balcony or terrace
  • Maximum occupancy 3 adults (or 2 adults and 2 children)
For the Kids - Kids' Club (ages 4 to 12), Teen Club (ages 13+), Children's pool.
Honeymoon Bonus - Free honeymoon package. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Ocean Varadero El Patriarca
    Varadero,Cuba

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Ocean Varadero El Patriarca
Autopista Sur km 18 Punta Hicacos, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.