Ocean Varadero El Patriarca

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Our Opinion
An amazing resort for couples wanting a nice and relaxing stay in Varadero. The resort facilities are amazing at this resort. The rooms are new and modern. You'll very rarely experience issues with the fixtures of your room. If you do, the attentive staff ensure that all of your needs and concerns are met. The housekeeping staff are amazing at ensuring that all rooms are maintained, well-stocked, and kept clean. The resort grounds are beautiful and always clean. There are two sections of the resort available for guests: the regular resort grounds and designated areas for 'Privilege' guests. Try to take the latter option, as you do get more freedom and options at the resort. The food is OK. There is a great variety available. However, sometimes, it varies in quality and taste.
Overview
The Ocean Varadero El Partiarca is located on Cuba's gorgeous Varadero beach, surrounded by expansive green spaces with tropical foliage, including the legendary 500 year-old "El Patriarca" cactus. The hotel offers exclusive rooms and Junior Suites, in addition to a vast array of services that includes themed restaurants, a Despacio Spa Centre and Privilege, Exclusive Rooms and Services.
 
Location: Directly on the beach; 8 km from the centre of Varadero and approximately 34 km from the Varadero airport.  5 km away from the Plaza Amrica Convention Centre, the Varadero Golf Club and dolphinarium.

tripadvisor Traveler Reviews
  • Becky M :
Diappointing! Would not recommend

I've done a fair bit of travelling around the world, including the Caribbean, and we are really not ones to complain or make a fuss but I'm afraid this time we felt we just had to draw this hotel to the attention of travellers. What a disappointment! We had been told to make exceptions because 'well it's Cuba' but that's no excuse for lack of cleanliness. Despite complaints to the reception desk we had cockroaches, our toilet leaked its contents across the bathroom floor, the bath surround was SO mouldy you wouldn't risk using it, (we sprinkled talc along the edge and in the bottom of the bath to see if it was ever cleaned....and guess what?... 2 weeks later on our departure it was still there!!) The shower cubicle had orange mould up the grouting and the shower head was precariously hanging loose. We had cockroaches living behind the bath panel that liked to creep out when you were sat on the loo! There was mould growing behind the sink, again which was never removed throughout our stay. We had to ask for clean sheets after 8 days of the same ones (we knew they weren't changed as the original sheets had an oily footprint on my side on it!) and was only changed after me complaining! There was pubic hair in the wardrobe on the floor, a whole pile of it! and it remained there again for our whole 2 week stay despite a cleaner coming into our room on a daily basis. All of these things I did mention to the desk, alongside asking for bottled water and pop to be added to our bedroom fridge as they frequently didn't restock as is promised on all inclusive. Nothing happened. Other English couples we spoke to were more forceful and changed rooms, one 3 times, but said the rooms weren't much better cleanliness wise. Who wants to repack all your stuff and move if the room is just as bad?The room we had in block 2 was close to the main entrance to the hotel, the coffee shop and not very far from the restaurants, which was great. Wifi was available but was rather hit and miss. (I wasn't bothered but some might find the access to the internet a bit frustrating) The a la carte restaurants were much better than the Buffet, but despite not drinking any water other than bottled, and never having ice in our drinks, we both had upset stomachs during our stay and a week later from our return home still are experiencing problems. On one particular evening in the Brazilian a la carte, I asked one waitress for bottled water please. She assured me the water in her jug was bottled. I said I was sorry but as I'd been ill please could I have an unopened bottle. The waitress completely ignored me (and yes, she understood English having already told me the jugged water was bottled in perfectly good English) and proceeded to greet me like I was a child in a very condescending manner which I found very insulting. (We use this tactic to 5 year olds in school when they are interrupting or being rude) There is bottled water available, so why it was such a problem I don't know. I could see other guests with bottled water on their table? Me, being me I didn't complain because I hate confrontation...ironically the waitress had no name badge so I couldn't take a name!The grounds surrounding the hotel are lovely and well maintained by some lovely friendly gardeners (the most friendly staff in the hotel) Each morning I was greeted by the gardeners and often given a flower or beautiful palm leaf art. We gave some shirts and trainers to one of the gardener on leaving,he was so kind and friendly. One of the pool staff was friendly too and for a tip of 1 CUC daily he would fetch us an umbrella. (All the umbrellas were cleverly hidden away until you asked for one and then felt obliged to tip on arrival... again perhaps we were too soft?) The pool itself was not very clean. On one day I reported sick floating on the surface of the pool and after 20 mins (watching others still swimming) a pool attendant came along and scooped it up with a dustpan and threw the sick into the filters alongside the edge of the pool! This just goes back into the pool!! he then came across and in broken poor English told us it was sun tan oil!!! It had carrots in it!!! I don't fancy using that kind of sun tan oil!!! I know sick when I see it! The edge of the pool had a scum mark all around the edge of the tiles which a few people talked about, a few days later the pool attendants were in the pool scrubbing the pool with brushes scrubbing off the marks whilst swimmers were still in the pool! At the end of the evening chlorine powder was thrown from a bucket and people were asked to clear the pool at 6pm but no visual signs were put up to warn people about it and swimmers were remaining in the pool and going in afterwards despite residue of the powder being along the vens on the edge of the pool? The pool and bar closes at 6pm which does seem very early as it remained very hot and sunny till 7.30pm and a cold non alcoholic drink would have still been nice to be available as it was lovely to remain sitting till later in the evening in the sun. The Snack bar closes at 6pm too which was a real shame. Also there's no bottled water available from the bar, for those of us who don't want alcohol and get fed up of cola, sprite or fizzy orange water would have been nice. You had to remember to take your room bottle down with you but then there wasn't any in your room to clean your teeth with or have during the night as you're only given one bottle (and then if you're lucky!!) At the end of the day photos don't lie. We have photos of all the things I've talked about. The hotel needs a deep clean. It needs the bathrooms updating and deep cleaning and the rooms need to be cleaned properly on a daily basis. Location wise for Varedero is great. The open topped bus trip is a must. The beach is lovely, but I don't want loud entertainment every morning blasted at me as I'd prefer peace and quiet.(pm they are at the pool, so design your day to be at the pool until 3pm then go to the beach if you want to avoid them!!!) I hadn't realised the entertainment would be so noisy and with only 1 pool its a shame that there wasn't anywhere to retreat to pool wise to avoid it. I know I'm sounding like a grumpy old **** but I'd like to choose whether I have to listen to the entertainment so if like me you'd like a peaceful poolside all day this isn't the hotel for you.

  • kevinbV3704OI :
One AMAZING resort!!!

We travelled July 05 to July 15 2017. A family of four and one grandma:)This was our second visit to the OCEANS resort and our 7th trip to Cuba. Overall a vacation to Cuba offers a SAFE visit; is COST effective for a family budget; amazing BEACHES; a wide variety of delicious FOOD; and the accommodations are acceptable. Please remember you are in CUBA - not a world class G7 city with any option available. We go for the main reasons listed above and are always pleasantly satisfied. Many people will find ANY reason to complain - they are usually uptight people to begin with:) Any minor complaint someone could find is usually a reflection of a none beach style resort attitude. The number one question I receive "how is the food?" - I eat better and more frequent at the resort than I do at home!! Food highlights include: Custome omelettes; fresh fruit and juices; breads, pastries, fresh fish, pork, chicken, beef, salads, and much more!! And of course unlimited drinks:)The lobby bar was a fantastic experience with the awesome bartenders Baiz, Richard, Nuriel, Robe, Pavel, Elanis, Roxana, Yaimara, and Anis....smile, ask them their name and have fun -your on Vacation!!The beach bar was also a fantastic! The beach bar friendly team of Yaramis and Enrique always treat you well and have pleasant things to say! The entertainment staff on the beach were always willing to throw a ball around, play socceeer or teach a new dance move to those interested!AND mikes coffee shop was always very good at serving many types of coffee and treats!Overall all staff is very pleasant and willing to help you make your stay more enjoyable.We go for the beach, pool, relaxation and family time. I don't need a "circus" type resort for the kids, I don't need to eat Kobe beef, I don't need XO cognac....what I do need is a safe resort to enjoy life with my family DIFFERENT than what I have in Canada:)

  • todoregolf : Longueuil, Canada
For thé price you w'ont regret

Honestly this is the best I have been to in Cuba so far, rooms are good size and fonctional with seperat shower and large bath. Food at the buffet was excellent and you had a good veriety of meats, pasta and fish, somme thing for everybody, out of the three à la carte the Oriental was my least favorite and the best was the Italien.Walking from place to place was easy as the propertie is not that big.The beach is very nice lots of chairs but missing shade, good for long walks.Go to town with the Hop on Hop off bus for $5CUC from 09.00AM to 09.00PM daily. Plenty of souvenir stands to bargen your stuff, visite and take the time to eat a Steak at Babacoa Restaurant, I was really suprised by the quality and price of our meal.Stop off at Calle62, Beatles Bar or the chocolat factory with it's restaurant serveing everything with à chocolat scause?If you have the time do yourselves a favour and book the Habana day tour, for $121.00US for two it was worth the hole mile, all in all I was giveing Cuba a last chance and this time we made good with or sélection.

  • internationalesq2015 : Washington DC, District of Columbia
Beautiful beach front resort, just eat elsewhere

This resort was very affordable and very nice. The room was clean and the beach was beautiful and our favorite part of our stay. The service was excellent, despite us not enjoying the food very much. However I don't think the food is great at any all inclusive resort. Go for the privilege restaurant for breakfast and the Italian restaurant for dinner. You may also find something decent among the buffet options. Nonetheless, we enjoyed our stay very much and ventured out to get some authentic food (El Mojito is a must try!). We really enjoyed that the resort provided nightly entertainment in the theatre, lobby, and disco and activities throughout the day. One day we had a dance workout in the ocean, it was amazing! There is a desk up front that can coordinate tours for you. We did a catamaran that was a lot of fun and a tour to Havana. The front desk also exchanges currency. Wifi is spotty but you can get it in the cafe, but who needs wifi on vacation! Overall I would highly recommend!

  • LauraWilkie : Newquay, United Kingdom
Great resort but not Brilliant...

On the whole, I really enjoyed our two weeks in the Cuba. The hotel is very pretty with gorgeous gardens and nice pathways. The rooms were light and airy and well maintained. The pool was lovely and the food was of a good quality. The beach area was gorgeous! Entertainment was great and the staff in the main worked really really hard all day every day. The things that tarnished it slightly - 1) plastic cups everywhere. So many plastic cups must be used everyday i found this quite hard to see them strewn over the floor/beach etc and while I know they were on the whole picked up, it is so un-environmentally friendly.2) our door key didn't work on 8 separate occasions. 8 times we were locked out of our room after a day on the beach where we were knackered or hot and had to traipse over to reception to get it sorted out. It often felt that the reception staff were not as accommodating as they possible could be (for this and for other members of our party who had issues with the room and issues trying to get any information or help from reception)3) the buggies could be used a little more to ferry people around (on days where people are knackered and locked out!) 4) The sun loungers were all full by 8am! There are plenty of beds but more parasols are needed especially in the summer - shade was essential!5) the free mini bar drinks were often not filled enough or at all. 6) Our towels were not really replaced at all during our stay - i dont want them replaced every day (environmental reasons of course) but for 2 weeks it would have been good to get a change of towels. We also only had one beach towel for the whole trip. We lost one over the balcony during a storm and when i rang to get a new one, i was told I would have to pay for it. This was never mentioned at check in. However, on the last night i was told they had found one in lost property and would give it to our maid so that we wouldn't be charged... I felt it was a bit of a scam... and irrelevant to us the day before we left. Good job i took my own towels. 5) On a more personal note, I do not like or agree with any tour company or hotel, based by a gorgeous beach that advertises captive dolphin shows :(

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited selected international and domestic drinks (house wine included)
  • Unlimited a la carte dinners
  • Snacks
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Admission to the disco (drinks included)
  • Selected non-motorized water sports (1 hour/day)
  • Nightly entertainment
  • Daily activities program
Privilege Inclusions:
  • Premium brand drinks (designated areas)
  • Concierge service
  • Room service from 7 am to 11 pm
  • Early check-in and late check-out (subject to availability)
  • Separate check-in
  • Priority reservations for a la carte restaurants
  • Privilege lounge
  • Access to exclusive Privilege pool
  • Bathrobes and slippers in room
  • 10% discount on treatments at the Dispacio SPA centre
  • 420 rooms
  • 4 restaurants
  • 4 bars (including a swim-up bar)
  • Pools (1 exclusively for Privilege guests)
  • Whirlpool
  • Convention facilities (fee)
  • Disco
  • Gym 
  • Tennis court
  • Internet (fee)
  • Medical services (fee)
  • Room service from 11 am to 11 pm
  • Sauna
  • Shops
  • Spa (fee)
Deluxe Room includes:
  • Air-conditioning
  • 1 king-size or 2 double beds
  • Full bathroom
  • Hairdryer
  • TV
  • Coffee-maker
  • Mini-bar
  • In-room safe
  • Iron Balcony or terrace
  • Maximum occupancy 3 adults (or 2 adults and 2 children)
For the Kids - Kids' Club (ages 4 to 12), Teen Club (ages 13+), Children's pool.
Honeymoon Bonus - Free honeymoon package. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Ocean Varadero El Patriarca
    Varadero,Cuba

  • Hotel Contacts
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Ocean Varadero El Patriarca
Autopista Sur km 18 Punta Hicacos, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.