Paradisus Princesa Del Mar

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Our Opinion

Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.


Overview
Princesa del Mar is a luxurious 5-star resort where you can relax and be pampered. This elegant adults-only resort offers two secluded beaches, first rate spa facilities with a wide selection of fine dining & bars to choose from. Combining an atmosphere of elegance and harmony with beautiful natural surroundings and the unique hospitality of Cuba.

Location: Beachfront, 40 minutes from the airport.

tripadvisor Traveler Reviews
  • Bruce E : Montreal, Canada
Royal Service was wonderful

My friend Steve and i were in Royal Service for the second time and it was as wonderful as the first time. This time Ernesto, our butler arranged for us to have the swim up room which gives you direct access to the pool.The pool is very long like a canal. Royal Service gives you access to private restaurants like the Hill Top which is beautiful and the food and service are great. There is also a private beach with a bar and outdoor lounge. You don't have to get up early like in the other part of the resort to reserve a chair. There are lots. Nacho and Lilli give great service with a wonerful smile. They are very friendly. The Miramar restaurant is elegant and the buffet is great for breakfast or lunch. Our butler Ernesto greeted us each morning to find out if we needed something. Very friendly and attentive to our needs. His boss Lianet is very nice and kind and does a great job because the guests are very happy with their butlers. I cannot forget Yoanna at reception who is very friendly and rembered us from the previous time. The whole resort is perfect for a vacaion. The other restaurants are good and the nightly entertainment is different from the other resorts. The main lobby bar in the other part of the resort is very good. Xavier and Sandy make the best drinks. Over all the resort is excellent. We can't wait to go back

  • ranithak : Toronto, Canada
Family Vacation

My family and I recently came back from our stay at the Paradisus Princesa del Mar, Varadero Cuba. We were guests from August 8th to August 15th 2017. I will section the review into different aspects of the experience, however I want to preface by stating that this vacation was truly memorable and enjoyable. My family, which includes my husband and two daughters, aged 22 and 20, had the most wonderful and exiting time. The Beaches The beaches at this resort are incredibly beautiful. We all agreed that this was the most beautiful beach we have ever been to (we have also visited Dominican Replubic Costa Rica, Mexio, Panama, Jamacia). A majority of our stay was spent relaxing on the beach. Upon walking up to the beach, workers are there to help you find a shady spot for your belongings, dust off your chair, and help you make the beach ever so relaxing. These works make the beach one of the best spots to hangout during the day, and at the beach you also use the kayaks, peddle boats, and catamaran (someone would sail us) all free of charge. The Entertainment The resort had a ton of daily and nightly activities ranging from intensity. There were guided yoga, dance, and cooking/cocktail making lessons almost everyday. During the day our family participated in water aerobics, dancing, fruit/vegetable carving, and making Havana Club inspired cocktails. A chef named Yovany, who helped us carve mangos and pumpkins, guided the carvings- very warm and endearing. At the pool, beaches, and during the nightly performances the dancing and entertainment was above and beyond with the lovely girls Isela and Chabelys who would ensure we knew when activities were, and ensure we were happy with the service. These two were honestly some of the most energetic and warmest people. One of the best nightly performances was one Sunday, where the staff used a pool to perform water dances, and routines. The Bars The only place you should be getting your drinks from is from the Piano Bar. Yusmila and Odelaysis are the best there is, as they know how to make anything you want, properly! They are the best bartenders there. Alejandro was waiter for the Piano Bar, and if you were sitting in his section you would get your order taken quickly and your drinks thereafter. He’s a likable, professional, and efficient worker. The Buffet Our family does not eat beef or pork, so for us there were not many options to choose from. However, there was an omelet station during breakfast, and fresh fish for lunch and dinner, which was fantastic. Despite the food not being too amazing, the service and the quality of the employees at the restaurant went above 5 stars. They were curious, quick, friendly, and overall made the buffet. We had two waiters named Yosbel and Luis Daniel during our stay make us feel very welcomed and were always happy to see us. However, one individual named Diancy was the ultimate employee to us. She would also find us seating when she saw us, quickly clean up tables, or try to get us one outside- truly a wonderful person. A La Carte RestaurantsMaking reservations with Ruben was simple and easy. He was helpful and kind at booking restaurants for our family. The best, and must book restaurant you should take your time attending is the Japanese restaurant. The food prepared by the chef Evelio was tasty, delicious, succulent, and just exceeding my expectations from a 5 star hotel. If you go, request him to prepare your food, you and your family will have the best time. Honourable mention to Guestavo the gardener with the little green watering can. He was a friendly face, and one of the most working individuals who greeted us every morning with his earnest face. He is the heart of that hotel.

  • Lee S : Cheltenham, United Kingdom
Last week of July for two weeks 2017

Flew with Virgin from Gatwick in cattle class,Richard you must try it sometime for nine hours cramped and then the person in front reclines that puts the tv about ten inches from your face,picked the Princesa hotel on trip advisor reports and ended up going on my own as a friend of mine was ill just before the holiday and my wife did not want to go as she said she was fedup with having to shoot river rapids without a boat and life jacket, and having to feed crocodiles without any protection even though i assured her she would be ok.Let me say that all the cuban people at this hotel are just great they work very hard for peanuts in heat that even they did not like, 28c at night and 32c during the day. with 90% humidity.As for the hotel the food was not good a lot of tinned veg lots of flies in the buffey and the air con did not work,I am sure the could use fly paper when it is closed at night to try to get rid of them.The themed resturants were much better.They have three main bars the piano bar and the cigar bar were the air con does not work so people dont use them as like if you live in England or Canada you need to escape the heat now and then,the main bar is in reception which is totaly open and has a fly problem some of the flies were helping me drink my beer and others swimming and scuba diving.One unusual thing that i have never had happen before was that i was dive bombed by a bird that looked like a rook right on my bald bit i can only think that it had a nest near by and was protecting its young. Thanks for reading this report it may be my last as the cost of my holiday insurance is now telling me its time to call it a day.

  • Orbitor : Canada
Diamond in the Rough

Paradisus del Mar falls short when compared to its sister resorts. Do not go in comparing the del Mar to the Paradisus Rio D’Oro in Holguin, or any other Paradisus property in general for that fact. Melia Hotels & Resorts seem to have abandoned this one, bottom line the Standard del Mar requires major reno’s. The entire standard del Mar complex is showing age, everything from the reception, lobby, buffet, ala cart restaurants, public restrooms, guest rooms, piano bar, cigar lounge etc… does not warrant a five star rating. Simply put; the Standard side of the del Mar property is nothing more than glorified camping, a solid 3.5 star at most with respect to cost versus quality. What works, barley works, and what is broken, does not seem to be a priority. Regretfully I will concur with many lesser reviews on Trip Advisor, overall quality, general hygiene and general maintenance seriously need to be addressed. The associates simply do not have the proper tools to do their jobs. It is really a shame because this property has a very high potential to be so much better. The General Manager, Director of Operations, and their Executive Committee if they have such a thing really need to get Melia on board to invest more to bring them up to standards. Folks all I can suggest is that if you decide to book the Standard side of the Paradisus del Mar is that you do your homework and decide if it is the right fit for your vacation expectations.The Paradisus del Mar Royal Service section is a completely different entity, well-appointed guests rooms, fully modernized, more upscale service, with respect to room amenities, butler assistance, a great pool area, swim out features, Hill top Suites, infinity pool, it certainly is more posh in appearance and with endless service by the associates, but that’s pretty much all they have to offer. Sadly the biggest down fall in the entire complex be it Standard or Royal is the food & beverage quality. It is very sub-par for the Paradisus BrandWe have experienced much better in Cuba, and certainly were not expecting our experience to be so underwhelming in this area. Regretfully this property does not deliver the standards which one would expect of a Paradisus. There is much better out there for your hard earned dollar.Overall; fantastic beach vacation, amazing front line associates, adults only; cost per value not so much. Would I recommend; yes if you find a fantastic bargain and don’t care; Would I return; Not likely

  • diane368 : London, United Kingdom
Cuba 2017

On the positive side, the location of this hotel is great, the grounds are beautiful and the beach is stunning. Our room was spacious and kept spotless by a hardworking and pleasant team of domestics. On the negative side, check in was chaotic and we were left for twenty minutes after a nine hour flight and an hour taxi ride until out of desperation we approached the less than enthusiastic reception staff. The food I'm afraid is awful, what should be hot is cold and vice versa with little variety. Staff were using the same tongs to handle raw and cooked meat ! We found service varied hugely, some staff were great, others surly and borderline passive aggressive. We had a good holiday and loved Cuba but sadly would not recommend or return to this hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hr snacks & drinks at Club House
  • A la carte dining w/reservations
  • 24 hr room service
  • Unlimited International & Domestic drinks
  • House wine w/lunch & dinner
  • Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
  • Sailing
  • Kayaking
  • Catamarans
  • Snorkeling
  • Pedal boats
  • Surfing
  • Water-skiing
  • Banana boat rides
  • Scuba lesson & 1 dive at sea/person/week for certified divers only
  • Bicycles
  • Day & night tennis
  • Volleyball
  • Fitness centre
  • Aerobics
  • Indoor games room
  • Daily activities
  • Nightly entertainment
  • Nightclub
  • 434 suites in 12 buildings
  • Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
  • 24 hr room service
  • Club house
  • 6 Bars including Swim-up bar
  • Nightclub
  • Pools including 1 heated for Hacienda's Club guests
  • Jacuzzis
  • Golf practice range (fee)
  • Putting green (fee)
  • Tennis courts (fee)
  • Watersports centre
  • Gym
  • Indoor games room
  • Boutiques
  • Internet access (fee)
  • European Spa/wellness centre
  • Hairdresser
  • Car rental
  • Laundry service (fee)
  • 24 hr medical services (fee)

Junior Suite Garden View Rooms include:

  • 1 king or 2 twin beds
  • Air-conditioning
  • Satellite TV
  • Pay-per-view (fee)
  • CD player
  • Internet (fee)
  • Mini-fridge
  • Coffee/tea maker
  • Iron & ironing board
  • Full bathroom
  • 220V & one 110V - for shavers only (adaptors required)
  • Balcony or terrace w/garden view
  • Max occupancy 2 adults
  • Junior Suite Ocean View available
  • Deluxe Ocean View w/whirlpool available
  • Grand Deluxe Ocean View w/jacuzzi available
  • Honeymoon Ocean View available upon request

Optional Free Weddings & Vow Renewals - Please inquire for further details.

Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.

Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.

Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Princesa Del Mar
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Princesa del Mar Resort & Spa
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.