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Paradisus Princesa Del Mar

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Our Opinion

Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.


Overview
Princesa del Mar is a luxurious 5-star resort where you can relax and be pampered. This elegant adults-only resort offers two secluded beaches, first rate spa facilities with a wide selection of fine dining & bars to choose from. Combining an atmosphere of elegance and harmony with beautiful natural surroundings and the unique hospitality of Cuba.

Location: Beachfront, 40 minutes from the airport.

tripadvisor Traveler Reviews
  • waynecarnochan : Winnipeg, Canada
Excellent

Group of 5 first week of March. We all loved it ,everything was great .our summation on leaving .next year we are here again Room was greatBeach was excellenBar was excellentEntertainment was excellentStaff were excellent

  • OntarioTravellers684 : Orangeville, Canada
Lovely relaxing, friendly, clean resort with good weather.

We stayed here from Feb 9-15 and I really have no complaint at all. We paid extra for the Royal Service which included a secluded beach area, our own restaurants with no line ups, our own butler and a filled daily mini bar with our own requested special bottles. Upon arrival at the resort we were asked to part with our passports while they checked our information and had to wait a few hours until our rooms were ready for check in. I checked before hand in Canada with Immigration and the passport office and was advised to NEVER give your passport to anyone unless it is Immigration or the office who supplied you with your passport. I refused to hand over my passport and there seemed to be a wee bit of an issue,..but once the manager saw that we were with the Royal Service, we were ushered over to this area and they only looked at my passport for a moment while I was present and that was fine. I was told that they only use this method to check identification,..but why not use our drivers license or other ID ? The weather was amazing for the entire week but the week before there was a torrential downpour I understand. Our butler was available whenever we wanted him, but he really only booked the restaurants for us and was available should we have questions during the day as they do not work evenings. Our room overlooked the Royal swim up pool area which was great and quiet for us. It was clean and inviting and very convenient for us to everything. We went to the public buffet only once and never returned,..nothing fancy at all,..mainly quantity and not quality really. Our little pool bar had amazing pizza and sandwiches as did the other eating bar between the huge pool and Royal area. Our food at the restaurants were pretty good,...only 4 entrees at the main Royal restaurant - salmon, chicken, lobster,... but that was ok. We asked on 2 occasions for a special meal of lobster and pasta and we got what we asked for,..one night with a rose sauce and one night with a red pasta sauce. Don't go looking for potatoes and fries with your meal, it just does not exist in Cuba. The servers are all amazing,.. the people of Cuba are amazingly friendly, warm, inviting and very genuine. Contrary to what others say, we tipped in US $1.00 bills and they were accepted very graciously. Our host on the bus on the way back to the airport requested if anyone could change all of his Canadian toonies and loonies,...and of course we did with no issues. They are enterprising people and will get their money changed with no problem at all. No need to purchase their Cuban pesos upon arrival and loose an exchange and then lose another exchange when leaving if any are left. I can honestly say that I only saw 1 person tip with pesos while there and everyone else was in US dollars. As for mosquitoes as many say, I only counted 4 mosquitoes during the entire week. Hey folks,...it is the Caribbean and there ARE mosquitoes. However,..I did not have any bites,...but there are sand fleas however. If you are on the beach in bare feet, you WILL get bitten by sand fleas and not realize it until the next day. My feet were plastered, but I would rather have my feet on a warm beach in February rather than in boots in the snow in Canada. There is a wonderful gentleman on the beach that gets you your Royal service lounge and there was always lots of room and chairs for us. The resort is safe, clean, well kept and amazing. We had breakfast in the Royal breakfast restaurant and had wonderfully made fresh items every morning. We have no problems with this resort but not sure we would return as there are so many other places to go. We did not opt to go to Havana as we heard that there was a smell of fuel everywhere you go with not breeze to take away the smell with so many vehicles. Our holiday was amazing, and the best in Cuba I am sure. I took a few little items for the maid like treats for her kids, small books, scarves, and other light items in my luggage and they were very very appreciated,...something to consider along with a reasonable tip. You will not be disappointed, not a 5 star really, but the best in Cuba by far.

  • Teetime2013 : Ottawa, Canada
Total disappointment, not a five star resort

When we arrived, there was no greeting. After waiting 30 minutes for a golf cart to bring us to our room, we decided to pay a bell boy who walked us to our room. The room was ready and clean with very small balcony. The cleaning staff were courteous and efficient. There are three hot tubs with none with water. You need to reserve your chairs early otherwise, none are available except the ones on the grass not far from the pool. The service at the pool bar is terrible. They are three people and very busy serving the waiters and not the people in the pool. The food has no taste especially in the restaurant. The Grand Terrace is where we ate most. The beach is the best for this resort. The lifeguards are selling cigars and want other favours. The exterior shows and exercise staff are excellent. We were not lucky because it was cloudy all week except the last two days of our trip. The only excursion we took was to La Havane which was excellent.

  • StoneyCreekCreek : stoney creek
Royal Service? What is that??

My husband and I stayed at the Paradisus Del Mar Resort in Royal Service the week of March 4th-11th. I decided on this hotel because we stayed the previous year at the Paradisus Rio De Oro in Holguin and we had an AMAZING time and was looking forward to our next Paradisus experience! We arrived on a Saturday around 8:00pm, we checked into our room and ordered room service because we were told our butler had went home for the night, no big deal. About an hour and a half later our room service arrived, hotdogs and cold soggy French fries. We were not impressed but passed it off as no big deal. The next day we woke early and went to the RS Front Desk for our introduction to the hotel and to meet our butler, we were sent over to the main lobby as we were told that is where you meet your butler. We walked all the way over to the main lobby and was told NO you are Royal Service, you must go back to the RS lobby to meet your butler. So back we went, now back in the RS lobby we spoke to someone else who told us that today and Monday was our butler's off days so no butler until Tuesday. The Breakfast buffet in the RS side was just ok but much better than the lunch buffet so eat as much as you can at Breakfast because by dinner you will be starving! The pizza place that opens at lunch was closed 3 days so we didn't even bother going to see if it was open by the 4th day. I first night we tried the Cuban a La carte, when we arrived at the front door and the waitress looked at my husband and I, and kept walking, ignoring us. About 10 minutes later she came up to us and rudely asked, Can I help you with something? It was as if we were aliens from outer space. I was now beyond pissed! The food at the Cuban a La Carte was pretty good! When we arrived back to our room we has about a million mosquitos flying around in our room and we could not figure out where they had come from. The next day when I was talking to the bell boy, he told me that when they come into your room for turn down service, they must leave your front door propped open while inside your room for security reasons and that's why all the bugs inside your room. We declined the turn down service for the rest of the week! Tuesday had finally come and we are now meeting our Butler William! We booked the rest of the a La Carte choices with him and also a little something special for the Thursday night, a romantic luxury bath with candles and special oils after our dinner. Tuesday we went and ate in the lunch buffet that was not royal service because our food on the RS was terrible! On Thursday we were called by the front desk and told that our butler had an emergency and would not be at work today, ok not a big deal I guess. We went to the French a la carte Thursday evening, it was horrible!!! We came back to our room at 8:30pm expecting candles and a romantic bath but nothing, when I called the front desk we were told that it was not planned by our butler and maybe tomorrow! SO HAPPY I PAYED THE EXTRA TO BE ROYAL SERVICE!!! RIDICULOUS!!! By Friday I could not wait to come home!!! The Japanese and Italian a la carte worth trying! The rest of the food at this place was horrible! The beach was beautiful so was our swim up room but I will never stay at this hotel again!!!!

  • mskatu : Delta, Canada
Best beach ever!! Mar 13-20, 2017

My mom and I just spent a lovely week in Varadero arriving March 13th and left on the 20th.Our Room: very nice room with basic amenities, in the third block, third floor with a nice view of the grounds and the ocean in the background. It was comfortable, good bed & pillows... and clean. Some things need maintenance though...the TV was snowy (not that we were there to watch it!), the sliding patio door was really hard to open but we managed well enough....the patio was a good size with chairs and a table.Service: our daily maid did a great job of making us feel at home. She left us notes and on our last day, she left us a little key chain! We left her notes as well, but we didn't ever meet her! Our breakfast and lunch waitress was so attentive and kind! She was a gem! Our evening waiter was amazing and fun! All the grounds staff were friendly and warm. The lobby bar was ok......the wait staff are nice enough but seemed either disinterested in us or were understaffed and just couldn't pull off the friendly bit. The front desk staff were usually nice and smiled with basic requests but when I had a specific problem - my cell phone was taken from the welcome table on our third day - they seemed annoyed that I would ask daily if it had been turned in....one did phone lost and found and seemed genuinely helpful...the others not so much.Food: best dinner was had at Sakura - their Japanese dining room. What a hoot! We had so much fun and the food was really good. We had reservations at their Italian room as well as their French cuisine. The Italian was fine... the French dining room was nice but the food is French in name only.... I suppose it is difficult to create specific cuisine styles with limited resources and not having first hand knowledge of how it is done. Having said that, it was still fine, just not what one might expect. The main dining area has a good variety of food choices and the grill staff are quick and friendly. Fresh bread day is great! We also ate lunch at the Port Grill by the beach - the food is good and the staff friendly. Over all, the food is good and should agree with most people. Some people may want to bring their own hot sauce....go with an open mind and try everything. Beach!!!! By far the best beach of all surrounding resorts! Three full rows of lounging beach umbrellas, then the "play" area, then tons of room for beach combing and of course swimming. Always room to lounge and the beach staff were so great at finding us a close spot and making sure we had the "newest" loungers. The music was not too loud and there were great playlists....lots of ambiance! The beach is all sand and well groomed every day - no jelly fish!I walked in both directions an hour each way...and this was THE BEST BEACH!!....Amenities: the pool area looks really nice, but I did not go there for the pool...I am a beach person....the one day we did want to go to the pool because is was too windy and cool on the beach, we were not able to find any loungers either near the pool or anywhere in sight...we would have loved to have been able to read under the trees but there were none to be found....people are out at the crack of stupid to reserve their loungers....Grounds: really peaceful and beautifully kept....smallish but easy walking distance to the Marina if you need a longer walk.The Marina by the way is a great place to walk to and has great shopping.The Gift shop on site: really expensive. period. Go to the Marina and pay half...or go to town on the bus and haggle to pay even less!Final thoughts....I would definitely come back and I would absolutely recommend it. Like many things in Cuba, regular maintenance of fixtures (doors, toilets, blinds etc) is a very different priority than it is here at home. This place was really great compared to where I stayed last year - on many levels. This is not a luxury hotel by 1st world standards but it is a very good resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hr snacks & drinks at Club House
  • A la carte dining w/reservations
  • 24 hr room service
  • Unlimited International & Domestic drinks
  • House wine w/lunch & dinner
  • Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
  • Sailing
  • Kayaking
  • Catamarans
  • Snorkeling
  • Pedal boats
  • Surfing
  • Water-skiing
  • Banana boat rides
  • Scuba lesson & 1 dive at sea/person/week for certified divers only
  • Bicycles
  • Day & night tennis
  • Volleyball
  • Fitness centre
  • Aerobics
  • Indoor games room
  • Daily activities
  • Nightly entertainment
  • Nightclub
  • 434 suites in 12 buildings
  • Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
  • 24 hr room service
  • Club house
  • 6 Bars including Swim-up bar
  • Nightclub
  • Pools including 1 heated for Hacienda's Club guests
  • Jacuzzis
  • Golf practice range (fee)
  • Putting green (fee)
  • Tennis courts (fee)
  • Watersports centre
  • Gym
  • Indoor games room
  • Boutiques
  • Internet access (fee)
  • European Spa/wellness centre
  • Hairdresser
  • Car rental
  • Laundry service (fee)
  • 24 hr medical services (fee)

Junior Suite Garden View Rooms include:

  • 1 king or 2 twin beds
  • Air-conditioning
  • Satellite TV
  • Pay-per-view (fee)
  • CD player
  • Internet (fee)
  • Mini-fridge
  • Coffee/tea maker
  • Iron & ironing board
  • Full bathroom
  • 220V & one 110V - for shavers only (adaptors required)
  • Balcony or terrace w/garden view
  • Max occupancy 2 adults
  • Junior Suite Ocean View available
  • Deluxe Ocean View w/whirlpool available
  • Grand Deluxe Ocean View w/jacuzzi available
  • Honeymoon Ocean View available upon request

Optional Free Weddings & Vow Renewals - Please inquire for further details.

Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.

Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.

Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Princesa Del Mar
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Princesa del Mar Resort & Spa
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.