Paradisus Princesa Del Mar

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Our Opinion

Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.


Overview
Princesa del Mar is a luxurious 5-star resort where you can relax and be pampered. This elegant adults-only resort offers two secluded beaches, first rate spa facilities with a wide selection of fine dining & bars to choose from. Combining an atmosphere of elegance and harmony with beautiful natural surroundings and the unique hospitality of Cuba.

Location: Beachfront, 40 minutes from the airport.

tripadvisor Traveler Reviews
  • bonessk01 : Canada
Fishing and sun in one spot

spent a week here and thoroughly enjoyed the grounds and staff purpose of the trip for myself was to get as much time to fish from shore as possible walked from the resort to the end of the Varadero Peninsula every morning to fish the channel between it and the next cayo saw lots of various fish moving through channel and other fishers in the area caught fish and lost rods to fish but I remained skunkedthis was my first time to ever fish saltwater from shore by myself so wasn't expecting muchstaff at the blau that would come out on their breaks to watch were helpful to the point that when I left I gave the one fellow that helped me the most my rod and reel setupAs for the resort the room was up to the grade i would expect of a resort and the food was goodDid the tour to Havana and it was enjoyable

  • EastCoastNS : Halifax, Canada
Paradise at the Paradisus Princesa del Mar

From start to finish, all positive.Check in was welcoming, efficient and accomodating. Oceanfront suite was wonderful with living room, 1 1/2 bathrooms, large bedroom with 2 closets, tv's in bedroom and living room, large balcony with 2 loungers and a chair facing the ocean. The resort layout makes everything easily accessible with an elegant couryard where there is nightly entertainment . This courtyard is surrounded by restaurants, boutiques, main lobby, cigar bar, piano bar...Its a quiet sophisticated resort and the beach is the best in Varadero with lots of palapas.Lots of choices for dining and great food selection and quality.This was our 3rd visit and we will return. On this visit, we noticed a few renovations to the restaurants. They have enclosed the buffet restaurant and are working on what used to be the cuban restaurant. We noticed a change in customer service also- the staff are more attentive and they follow up to ensure your request was provided. We were very impressed with the customer service.We want to extend a special mention and thank you to Marialys Leon, the resort's Community Manager for ensuring our accomodations and stay was absolutely perfect and also to Lidia, who was so nice and kept our 3rd floor room in building number 4, spotless and was also helpful when we needed assistance or information.

  • Gliderman2 : Winnipeg, Canada
Our first, but not our last trip to Cuba.

Our first ever trip to Cuba centered on being near Havana and so we choose the Varadero region and were pleased with our choice of the Princesa Del Mar resort. We arrived at the Del Mar via the airport shuttle bus just after noon and while we were able to have our travel documents reviewed and entered into their computer systems we were advised that our room was not yet ready and to check in around 2PM when perhaps a room might be available. We did ask if there were any room upgrades but were advised that they were full and would have to settle on the pre-determined Junior Suite.We left our bags at the front door under the watchful eye of one of the staff and proceeded to the buffet for a bite to eat. We were met by a friendly Hola at the front door and guided to our table. The selection of food was pretty good and we enjoyed several items.After a second glass of nicely chilled beer we walked around the resort to get the lay of the land and just after 2PM again were at the check-in desk and were happy to have been told that our room was indeed ready and that we needed to find our luggage and the driver and his small golf cart would take us to room 2313. The room was adequate and very clean and fairly central to everything. The air conditioning was not turned on and so it did take a little while to get it to a more comfortable temperature but it did cool off by our return later in the afternoon. We changed clothes and headed to the pool and found lots of available lounge chairs near the pool bar. We also had arranged our a-la-carte reservations and were delighted to know that we could book every night of our 7 days in any of the 4 restaurants. For our first night we dined at the Bambu restaurant and it was pretty decent. The wait staff were friendly and my wine glass was never empty. After dinner we sat in the large open court yard and enjoyed a great performance by a solo violinist playing off some recorded background music and her emotion and enjoyment showed through. We knew when we had arrived in Cuba that Fidel Castro had passed away that day and as a result much of the entertainment was toned down out of respect. However, as was the case each of the evenings, there was always some form of music playing.We spent a few days at the expansive beach and found plenty of lounge chairs although most of the sun shade areas were taken. The sand was nice and clean and we found that there was nice sand that extended well out to the water with no rocks or obstacles to avoid. The water was warm and free of any seaweed. A person could also walk in either direction along the beach without obstructions although in some areas near other resorts the beach did narrow significantly. The beach bar was mostly a walk up service although on occasion serving staff made the rounds taking orders. If I had one complaint it would be the drinks were served in smaller plastic glasses which often meant ordering 2 or 3 at a time.We also sampled the French and Japanese restaurants and while we enjoyed the French offering it was the Japanese Sakura restaurant that brought us back for a second meal. We had the same fantastic chef on both visits who kept us well entertained and provided a lot of laughs. The food is cooked in front of the 10 visitors and consisted of fried rice, a stir fry mix of beef, chicken, fish and shrimp and paired with vegetables also stir fried. Teriyaki seemed to be the flavor used on both occasions.Our room maid, Regla also deserves special mention as she kept our room spotless and we enjoyed her daily towel art left on our bed. On our final day she left a towel snowman complete with eyes made from a flower petal. Check out on our final day was effortless and a call for bell service an hour or so before needed had the same driver and golf cart whisk us away to the front lobby. We had about an hour to wait for the shuttle bus but once it arrived our luggage was loaded by the staff and we were on our way. We had a pretty fantastic holiday and if you are looking for a quieter, adults only style of resort I would highly recommend the Del Mar.

  • lizstothard : Norwich, United Kingdom
Rubbish

Well where do I startMy husband and I have waited 17 years to visit Cuba it had been recommended by friends.On arrival it was a shambles nobody want sure how to check in, once we got sorted we were shown to our room NOT what we expected, the room was not like in the broacher, we asked to change our room they said that they would sort something the next day they never even got back to us.We had a coffee machine as I don't drink coffee we asked for a kettle to make tea it took two days to this after complaining to the rep.The food was awful, cold under cooked, lack of choice constantly running out after only being open you had to be early as soon as the restaurant open, my husband enjoys soup every day it was cold he complained to the manager and the head chef which fell on deaf ears.The waiting staff didn't smile before we had finished our meal they were trying to take our plates away (perhaps it was because they could see we were struggling to eat it).My husband asked a member of staff if he was a manager and could he speak English he replied yes sir as soon as my husband mentioned how cold the food was low and behold he didn't understand English.I was shown to my table at breakfast great , while I was waiting for my omelette to cook I saw two people sitting at my table I confronted them to say that I was sitting there their reply was its our table so I ended up with no where to sit and a cold omelette. This happened many times throughout our fourteen day stay with other guests.The speciality restaurants were no different the food was just as bad.Seating area in the Lobby was taken up in the mornings by the tour reps, on several occasions four reps from different companies occupied a table each with four chairs waiting for guests to book trips, if you wanted to sit and have a drink or chill out there was not enough seats and they wouldn't let you sit at there table.The trips were miss sold Jeep Safari didn't go off road, snorkelling cancelled jelly fish in the sea REALLY how come we stood watching people coming out of the water not in a hurry mind , looked like they had just had a lovely time.Catamaran trip the rep said that the dolphins were in the sea not in a enclosure when we got there Yes they were in the sea in an enclosure.Bed linen not changed in the two weeks we were there.In the piano bar on the second week the waitress asked for a tip.The whole two weeks was awful never met such unfriendly people in all my holidays, my husband and I have travelled many places and we take each country as we find it and except their way of life and have had cracking holidays.

  • taylor_canuck_42 : Orangeville, Canada
Enjoyed a beautiful week at this resort Nov 18-25/16

We very much enjoyed out relaxing visit to this resort. We liked that the resort was not huge and didn't involve a ton of walking (or riding in a cart to get from place to place). We have been to Cuba 8-10 times in the last few years and we always have chosen a 4* or better resort. This resort did not disappoint. One of the things I was most impressed about was the high quality mattress and pillows. This may seem like a small thing to some, but being a couple in our 50's (both with bad backs) it was huge for us. It was the first resort we have been to where we weren't suffering back pain a few days into our trip. The rooms were pleasant, spacious and well decorated. Our a/c always worked and we always had hot showers. (We were in room 2209). Although I waited till the end of the week to give our room maid a bulk tip, our room was always well taken care of and fridge always restocked. We have been to some resorts where your level of service was directly proportional to your amount of tipping...not so here. The staff at the pool (towels and drinks) were extremely friendly and attentive...always someone asking if you needed anything. Many resorts have problems keeping up with the demand for clean beach towels..we didn't find that here. We spent most days at the pool (in the lovely shaded cabanas) but found the beach beautiful too with lots of shade for those who wanted it. The staff in all the restaurants were very pleasant and attentive as well. The main buffet had a decent selection of food and we also went to 3 of the Specialty restaurants. (French, Italian(both ok) and Japanese(outstanding). They do not limit you to 3 specialty restaurants per weeks as many resorts do. You could eat in a Specialty restaurant every night if you chose to (reservations required). We enjoyed the nightly entertainment in the square and we had cappuccino and liqueurs every night in the cigar bar. Only a couple of negatives that we found. Several people we met had paid extra for the "Royal Section" which includes a private pool for their exclusive use. They had not been told in advance that the Royal section was under construction and that pool was closed. Although this did not affect us, I would have been extremely upset had I paid for extra amenities that were not available. I had a massage at the Spa, which was very pleasant, but I found the prices even higher than I would have paid at home (even with the discount coupon we were given upon arrival). We would definitely go back to this resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hr snacks & drinks at Club House
  • A la carte dining w/reservations
  • 24 hr room service
  • Unlimited International & Domestic drinks
  • House wine w/lunch & dinner
  • Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
  • Sailing
  • Kayaking
  • Catamarans
  • Snorkeling
  • Pedal boats
  • Surfing
  • Water-skiing
  • Banana boat rides
  • Scuba lesson & 1 dive at sea/person/week for certified divers only
  • Bicycles
  • Day & night tennis
  • Volleyball
  • Fitness centre
  • Aerobics
  • Indoor games room
  • Daily activities
  • Nightly entertainment
  • Nightclub
  • 434 suites in 12 buildings
  • Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
  • 24 hr room service
  • Club house
  • 6 Bars including Swim-up bar
  • Nightclub
  • Pools including 1 heated for Hacienda's Club guests
  • Jacuzzis
  • Golf practice range (fee)
  • Putting green (fee)
  • Tennis courts (fee)
  • Watersports centre
  • Gym
  • Indoor games room
  • Boutiques
  • Internet access (fee)
  • European Spa/wellness centre
  • Hairdresser
  • Car rental
  • Laundry service (fee)
  • 24 hr medical services (fee)

Junior Suite Garden View Rooms include:

  • 1 king or 2 twin beds
  • Air-conditioning
  • Satellite TV
  • Pay-per-view (fee)
  • CD player
  • Internet (fee)
  • Mini-fridge
  • Coffee/tea maker
  • Iron & ironing board
  • Full bathroom
  • 220V & one 110V - for shavers only (adaptors required)
  • Balcony or terrace w/garden view
  • Max occupancy 2 adults
  • Junior Suite Ocean View available
  • Deluxe Ocean View w/whirlpool available
  • Grand Deluxe Ocean View w/jacuzzi available
  • Honeymoon Ocean View available upon request

Optional Free Weddings & Vow Renewals - Please inquire for further details.

Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.

Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.

Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Princesa Del Mar
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Princesa del Mar Resort & Spa
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.