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Paradisus Princesa Del Mar

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Our Opinion

Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.


Overview
Princesa del Mar is a luxurious 5-star resort where you can relax and be pampered. This elegant adults-only resort offers two secluded beaches, first rate spa facilities with a wide selection of fine dining & bars to choose from. Combining an atmosphere of elegance and harmony with beautiful natural surroundings and the unique hospitality of Cuba.

Location: Beachfront, 40 minutes from the airport.

tripadvisor Traveler Reviews
  • Barry F :
Attention to detail

Well after two weeks in this hotel is think I can honestly say that I will not be back! It's not the hotel, it's the food to be honest. The first night in the resort starving hungry from a long flight we stormed the buffet restaurant to be served raw chicken from the grill..... took it back and that was us in veggie mode for the buffet restaurant. The dine around restaurants (4) were good with the French restaurant by far the best. Three other snack bar type of food are avaliable with hamburgers, pasta etc on offer all of good quality. Bedrooms are in my opinion of the standard that can be expected from a large complex. Air con works but it's not a quite animal, the bed is rather hard but good enough. Minor moan is metal furniture on the balcony that makes such a noise when dragged on the tiled flooring. All the staff are of a very happy and helpful nature in all departments. Now to the beachfront. Turquoise sea and white sand with plenty of sun beds. Drinks shack in the middle , lifeguards, security and organised activities all on a private beach. The pools including the swim up bar of a reasonable standard.As always mind your step as some areas need attention especially around man hole covers. To sum up a little more attention to detail and especially food in the buffet bar and this hotel would rate a lot higher....

  • C L : Newmarket, Ontario, Canada
Severally Understaffed

We have been to Cuba many times and this was a first time stay at PDM from March 30 to April 5th in Building 1 (1308). The room was in the main section(not Royal Service) looked west out into a parking lot-very disappointing however we were too tired to change. The room while clean only had one old lamp for light. The coffee pot was dirty and smelt disgusting. We called down twice but no one showed up to change. Refrigerator not stocked. No towels on the last day. Overall the food was challenging with several foods not available during the stay but we were tolerant. My greatest complaint is the service-everywhere appeared to be understaffed. The Rock House restaurant 1 1/2 hour for a pizza. The Oriental -nice wait staff but the food was terrible. The Tampanaki-was the best a la Carte. The Racquet Club-slow service-stale bread and thin sandwiches, needs a reno. No enough runners in the buffet as many items were empty. Long waits at the beach bar. Ridiculous waits at the exchange counter (Change currency at the airport). Longer lineups at the A la Carte bookings-Italian and French was booked and we were not able to get in.The lack of staff and professional service is so lacking I'm surprised that management cannot see it.On the upside-beautiful beach. Bring bug spray as the sand fleas bite! Catamaran sail was beautiful and the night life was very good. There were multiple bars in the square to go to. Band played 80-90's music one night-odd venue with spot lights that blurred your vision but overall fun. Classical guitars and hip hop show was really good. Pool party was really fun-don't miss it.This resort in my view is better than most but with some staffing and operational challenges. Overall the sun and sand made our holiday enjoyable and the entertainment was better than most resorts.

  • Peter H :
Wow!

From the moment we arrived everything we wanted was supplied. We came in late and hungry and were directed to the 24 hr snack bar for a great sandwich with fries and catsup. We were given a room upgrade to a hilltop suite free of charge when we arrived. The room exceeded our expectations, nicely appointed, comfortable mattress. We had been warned about the food but we were pleasantly surprised with the quality and taste of the food. Almost everything you eat is made fresh right in front of you.To all the staff; you are wonderful, friendly always trying to help and never complaining. Seriously we love you all from the maids to the buffet to the bartenders.Took the tour of Havana and the Sugar, Cigar and Rum tour. We loved both the tours and the Nexus guides were awesome.To you and Cuba: Hola and hope to see you again soon.

  • LouHill63 : Dartmouth, Canada
The sometimes good ... The sometimes bad

Let's begin on a positive note...this resort has a beautiful beach and wonderful pool areas / grounds. It is all very pleasing to the eye, and has the potential to be a great resort. Sadly at this point, it has not fulfilled its potential as the atmosphere and staff are in need of a lift. We tipped generously and regularly, as we do not expect service to come without a cost - however it was sporadic, at best. Our group stayed in April for a week that was filled with ups and downs. We did speak to a number of guests that had a wonderful experience during their stay, however we were not of the same opinion and spoke to others during our stay that felt the same as our group.We have traveled to Cuba a number of times, and are well aware that a Cuban 5 star may not be comparable to a 5 star elsewhere with regards to some of the standards. However, we have always found that what Cuban resorts lack in over the top content has always been made up for in the atmosphere and character of the resort and staff. This was usually due to the contribution of the long term staff employed. We did not find this to be so during our week at the PDM. If you are considering this resort, here are a few observations...Ups:Beach - AmazingRoyal Service Rooms / Accommodations - Very NicePools - Very NiceGrounds - Beautiful, and nicely laid out / manicuredEntertainment - Good Piano Bar - Great Spanish coffeesDowns:Food - Cold, no variety and really not very good Alcohol / Beverages - Constantly unavailable or the resort had run out (no Crystal Beer on 2 separate occasions and no coconut rum at a Cuban Resort...REALLY???)Atmosphere - zero on Royal Service location / ok on Regular Service locationCleaning (Rooms) - Some days it was past 5 pm and our room still had not been cleanedFront Desk / Royal Service - Uninterested, and uninformed with regards to information / helpManagement - seemed very inexperienced with regards to dealing with difficult situations, staff seemed to have no directionValue for $$$ - Overpriced with regards to expected basic standardsAt this point, I really cannot say that we would return based on our experience and the price at this particular resort. I think that our biggest disappointment was the lack of atmosphere. In closing, everyone in our group still seemed to find something to drink and none of us lost weight...so all in all we managed despite our disappointment with this particular property.

  • Laurie N :
Mosquitos and flies - stay away

Having travelled extensively throughout the Caribbean, including the Royalton Hicacos Varadero last year, we were disappointed with this resort. We originally booked a standard room but quickly upgraded to the Royal Service side once we saw the dirty and tired state of the standard rooms. The two sides are like night and day. The Royal Service side is newer, "cleaner", with more personalized service. It's also much quieter. The food wasn't great but it was decent. And the beach was nice but not as nice as the one at the Royalton. Unfortunately, and this is a big one for me, the resort is overrun with mosquitoes and flies. No matter how much they tried to create an elevated experience flies all over the buffet food is not 5 star. You can put lipstick on a pig but it's still a pig. This is still Cuba and they are still far behind other Caribbean destinations. Save your money and go to Aruba. If you still want to come to Cuba don't stay here, go to the Royalton.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hr snacks & drinks at Club House
  • A la carte dining w/reservations
  • 24 hr room service
  • Unlimited International & Domestic drinks
  • House wine w/lunch & dinner
  • Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
  • Sailing
  • Kayaking
  • Catamarans
  • Snorkeling
  • Pedal boats
  • Surfing
  • Water-skiing
  • Banana boat rides
  • Scuba lesson & 1 dive at sea/person/week for certified divers only
  • Bicycles
  • Day & night tennis
  • Volleyball
  • Fitness centre
  • Aerobics
  • Indoor games room
  • Daily activities
  • Nightly entertainment
  • Nightclub
  • 434 suites in 12 buildings
  • Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
  • 24 hr room service
  • Club house
  • 6 Bars including Swim-up bar
  • Nightclub
  • Pools including 1 heated for Hacienda's Club guests
  • Jacuzzis
  • Golf practice range (fee)
  • Putting green (fee)
  • Tennis courts (fee)
  • Watersports centre
  • Gym
  • Indoor games room
  • Boutiques
  • Internet access (fee)
  • European Spa/wellness centre
  • Hairdresser
  • Car rental
  • Laundry service (fee)
  • 24 hr medical services (fee)

Junior Suite Garden View Rooms include:

  • 1 king or 2 twin beds
  • Air-conditioning
  • Satellite TV
  • Pay-per-view (fee)
  • CD player
  • Internet (fee)
  • Mini-fridge
  • Coffee/tea maker
  • Iron & ironing board
  • Full bathroom
  • 220V & one 110V - for shavers only (adaptors required)
  • Balcony or terrace w/garden view
  • Max occupancy 2 adults
  • Junior Suite Ocean View available
  • Deluxe Ocean View w/whirlpool available
  • Grand Deluxe Ocean View w/jacuzzi available
  • Honeymoon Ocean View available upon request

Optional Free Weddings & Vow Renewals - Please inquire for further details.

Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.

Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.

Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Princesa Del Mar
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Princesa del Mar Resort & Spa
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.