Paradisus Princesa Del Mar
- What's Included
- All Inclusive Features
Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.
Location: Beachfront, 40 minutes from the airport.
My husband and I stayed here May 5th-12th. We're a married couple in our late 20's. Overall we had a great time. -The food was actually really good. There were lots of options for all meals and 24 hour snacks. There was always enough of everything, we never went hungry. -The beach was beautiful. We always had somewhere to sit and the beach attendant was very helpful. -The pool was nice. Cleaned everyday. -The lobby was a nice place to relax with a book and cigar. -We only went to the Italian a la cart. It was very good food, especially the bread.-Really delicious juice, pineapple and mango especially -The room was clean, maids were great. Temperature in the room was always comfortable. -The alcoholic drinks were kinda meh. I didn't really like any of the blended drinks but the juices were off the hook delicious. Beer was cold and tasty as always. -We got eaten alive by mosquitos. They spray every morning from an airplane but there were so many bugs. We brought bug spray but it didn't help. It looked like everyone got bit, many visitors had bites all over. I had to take benadryl a few nights. There were a lot of flies too but there's nothing they can do, it's tropical. I saw a roach here and there but again, it's tropical. I'm an exterminator and I know sometimes there's not a lot that can be done in these situations. I wouldn't let it deter me from staying here.I'd recommend this resort for quiet couples. There wasn't a lot of partying which was perfect for us, we prefer relaxing instead of nightclubs. The nightclub was closed when we were there, I heard it flooded. We found the staff to be friendly for the most part, although the bartenders in the cigar bar were never very pleasant. Overall we had a wonderful vacation and would return.
My husband and I stayed at this resort for 2 weeks, March 26-April 9. We purchased the Royal Service package without any regrets. It was worth the extra money and exceeded our expectations in many ways. Check In We arrived at the resort around 1 am. We were immediately driven from the Main Lobby to the Royal Service Lobby for a speedy check-in. The Bellboy waited and then took us directly to our room. One of the first things we noticed was how quiet it was.RoomAt the time of booking this vacation I made some special requests in regards to our room. We were given the exact room that was requested. The rooms are bright, and well appointed. The bathroom was large with a separate toilet, separate shower, large vanity/counter and a huge jacuzzi. Large sliding doors separated the bathroom from the main part of the room. There was even a window with privacy glass for natural light. Our room had a king size bed, two nightstands for storage, another cabinet with drawers, a flat screen TV, fridge, table, sofa, and a large double closet with shelving. Our balcony overlooked the pool area as did the other villas as they were built in a circular arrangement. We were next door to the Royal Service reception, the Royal Service buffet for breakfast and lunch and the Royal Service bar. StaffAt check-in we received a note from our Butler - Arlety, welcoming us and letting us know she would be working at 9 am and would meet with us at our convenience. Arlety already had our Dinner reservations made for the first week, exactly as we had requested. She assisted us with the wi-fi connection, reviewed the inclusions we would receive, and offered to do whatever she could to make our vacation pleasurable. We did several repeats for Dinner reservations at our favorite restaurants and Arlety arranged for a birthday cake for my husband. We received exceptional service from Arlety. During our second week, some plumbing issues arose which turned out to be a complicated repair. Arlety organized for us to move and since the hotel was full, we received a significant upgrade (WOW). She also arranged for a Private driver to take us and another couple to Havana. Arlety is truly a dedicated employee; 5 star service. After returning home, my husband realized that he was missing a chess piece from his set. We knew where it probably would be as we always sat at the same location at the beach each day. After emailing, Arlety, she went to the beach and found this chess piece in a cup holder on the table. We are still looking for a way to get this returned to Nova Scotia, Canada. During our stay we encountered many staff and can happily say that everyone does their job well. A big thank you to Marlen, who cleaned our room; Yeni and Virginia, at the Royal Service bar, who knew exactly how we liked our coffee and pina colada; Beatrice, our waitress many mornings; Sunama, at the omelet station; Lily and her team at the Beach bar, Security and the Chair Attendants. BeachThe beach was beautiful. In our area the beach was wide so the chairs were not right at the water’s edge where people were walking. Nice white sand; however some shells and coral. The water was clear and all sand bottom. The Royal Service section had plenty of chairs, palapas and some bali beds. We were surprised that chairs were available all day. The first resort we’ve been to that you didn’t have to get up at 5 am to reserve a chair. RestaurantsWe ate breakfast and lunch at the Royal Service buffet. There was everything available that one could possibly want. Fresh breads, fruit, yogurt, cereal, eggs (your style), bacon, waffles, pancakes, smoothies, etc. For Dinner, all of the Restaurants served a 4 course meal. Our favorites were the Japanese, Hilltop, Miramar and French. We ate at the Grand Terrace Buffet on two evenings only. Again no problem finding a good meal. BarsThe Energy Bar at the Royal Service served top shelf liquors. The beach and pool bar, of course served the typical drinks, mojito, pina colada, beer, wine, rum, and bottled water if you requested it. EntertainmentThe entertainment team provided activities during the day as well as shows in the courtyard each evening. There was a variety of live music, dancers performing, and a beautiful aqua show in the pool. Felix does an amazing job of getting the crowd up and dancing. This resort is somewhat smaller than others we have stayed at. The quiet and relaxed atmosphere, impeccable service on all levels, was definitely worth the cost.
My partner and i stayed from 20th April till 4th May. We had a lovely time beach is beautiful weather was great. Food was good can not understand why people complain, any holiday you go on food is never the same standard as at home. Plenty of choice something for everyone Japanese was good and french was really good. The lady who opens the door at the buffet for breakfast and lunch is lovely. Rooms are fine but not like standard in Mexico, but your in Cuba they were still fine. We were a little disappointed as we met a lovely Canadian couple who sent their city's baseball teams shirt to the hotel when they got home. Unfortunately the ladies baseball tshirt went missing from the room with their contact details the day after we received them also a beach kimono of mine went missing at the beginning of the holiday. Was a shame as we were going to leave gifts for the maid/ who ever tends to the room but after that we did not feel to. We told the checkout team but the did not really say much other than thanks for letting us know. Entertainment is also good nice they also have it in the day time.Most staff are lovely some are a little bit miserable but I'm sure they work very long hours a smile would not hurt tho. Yosbel the bar waiter who works in the evening is very nice.We felt it was a shame they advertise they have a nightclub when they do not open it as it is flooded. (Overheard from other couples they have been coming for over 4 years and it has been closed for 2 years)Also if they made small change available we thought people would tip so much more we definitely would. Maybe something for the hotel to think about.Overall we had a lovely holiday would love to be back there.
When arriving at the Paradisus Princesa Del Mar in Varadero you enter into a spacious and airy lobby with a large reception opposite a lounge and bar area. It overlooks the beautifully laid out pool and after the 3 hour ride from Havana it's a very welcome sight Sadly that was the only upbeat note to make regarding check in. We then were at the mercy of Jose Carlos at reception.Why a well established chain such as Melia Hotels allow disinterested petulant teenagers to be the first point of contact with customers baffles me.He was utterly devoid of any customer facing skills and seemed more interested in flirting with two young girls seated in the lounge area. He preceded to then check in a series of Havana Tour reps mid way through checking us in, subsequently our check on took nigh on 30 minutes. Not a great welcome at all.Once done he rattled through some indecipherable information as to where everything was... we caught maybe 5% of it but were so frustrated at that point, we didn't ask for clarification Having been shown to the room (7117 in the Royal Service area) we were pleased to see that the suite was large, well equipped and comfortable.Having never taken an all inclusive break before we were unsure as to the format for dining but managed to ascertain that we needed to pre book our meals at the 'speciality' restaurants if we wanted to use them.Off we trotted to the booking office, only to be informed that it was closed (it being after 4pm at this point)We ventured back the following morning with increased vigour having had to suffer a frankly dreadful buffet meal that evening.After queuing for close to an hour to see a booking rep we were informed that as we hadn't booked anything the day we arrived, there was now no availability at the other restaurants for 3 days..We duly booked the Miramar, French, Italian and Japanese eateries for the remainder of our holiday.I won't go into too much detail here but frankly the quality of food in the first three was disgraceful. None of it was actually served hot and I sent my main course back TWICE in the Italian because it was stone cold. The service in each of these three was average at best and in the case of the Italian, utterly unacceptable.The Japanese restuarant however was a welcome delight! Great service (Orestes was our waiter) and very tasty, freshly prepared food of good quality. Thank heavens for this restuarant.That's pretty much my moaning over now, and so onto other areas of the resort.Most of our evenings were rescued by Jose at the Miramar Lobby Bar. He was one of the most lovely people you could hope to meet. Excellent drinks, served by a real pro, great customer focus, a sunny disposition for each and every visitor. The man is a credit to the company and I hope that this gets seen by someone senior at the resort and they pass on our thanks to him.He was ably supported by the equally lovely and helpful Eleddis, who had the most infectious smile.Others that stood out were the staff at the Royal Service pool area, all really friendly, upbeat and with an unerring sunny disposition. The food around this area was also the best we had during our time there too. Freshly cooked burgers and pizzas, made to order at the grill bar.I would say that the resort is beautiful and the pool area possibly one of the very best I've had the pleasure of enjoying.The beach was wonderful with what looked like miles of white sand and clean, clear and warm water.The staff in the Royal Service area were all really quite lovely and appeared to be very happy at work, with lots of laughs and fun being had.I'm glad we went to Cuba now before it gets too commercialised. I would guess that they will need to reevaluate their understanding of food standards and in some cases customer service if they are to pitch the destination as an alternative 5 star resort to others available in the Indian Ocean or Caribbean for example.I would go back to this resort and would certainly upgrade to Royal Service again. It was 'nearly there' this time but let down by a dreadful first impression and a series of inedible meals...In summary:Staff 8/10 (10/10 for Jose and Eleddis 0/10 for Jose Carlos)Room 7/10 ( shower didn't work properly)Pool area & staff 10/10Beach & staff 10/10Speciality restaurants 2/10 (9/10 for the Japanese)Buffet restuarant (3/10) Entertainment in the evenings 9/10 (each evening we saw something different, interesting and well presented)
Just returned from our 10 day stay at Paradisus Princesa Del Mar. First of all thank you to Daulen for making my stay yet once again a fabulous experience. Your hospitality and dedication to your guests is truly outstanding. Well, it's always sad to return from the beautiful beaches of Varadero, but it won't be long before our next stay will arrive. We stayed at the Hilltop section of the Royal service, and check in was very easy, and it didn't take too long to get settled in. The grounds are beautiful. Well kept. We had a suite, which made life very easy in the space zone, and easier for my wife to get ready, without me being in the way. I would recomend a suite anytime. 2 T.V.'s wet bar, sofa balcony with 2 loungers overlooking the ocean. Food was great, lots of variety, some was the same style , but your only there to grab a snack and enjoy the day/night. Wow, the beach is incredible, the water was very warm. Being on the Royal Service side, i never had to worry about reserving any chairs. So people are saying about bites, and fly's when they read the reviews here. Well, look around at all reviews, unless your traveling to Alaska what do you expect in the hot sunny weather season. Just pack up, book and come see the wonders of this fantastic paradise. Visit Varadero, and Havana , and enjoy the culture and hospitality of the country. Melia is and always will be my favorite resort. They truly are the reason why i only stay with them. The hospitality of the staff, who are trying to improve their english language, are always friendly and eager to help. Thank you Daulen once again for taking care of my wife and i, along with our guests who we continue to send your way. See you in a few months. Robert
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks & drinks at Club House
- A la carte dining w/reservations
- 24 hr room service
- Unlimited International & Domestic drinks
- House wine w/lunch & dinner
- Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
- Pedal boats
- Banana boat rides
- Scuba lesson & 1 dive at sea/person/week for certified divers only
- Day & night tennis
- Fitness centre
- Indoor games room
- Daily activities
- Nightly entertainment
- 434 suites in 12 buildings
- Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
- 24 hr room service
- Club house
- 6 Bars including Swim-up bar
- Pools including 1 heated for Hacienda's Club guests
- Golf practice range (fee)
- Putting green (fee)
- Tennis courts (fee)
- Watersports centre
- Indoor games room
- Internet access (fee)
- European Spa/wellness centre
- Car rental
- Laundry service (fee)
- 24 hr medical services (fee)
Junior Suite Garden View Rooms include:
- 1 king or 2 twin beds
- Satellite TV
- Pay-per-view (fee)
- CD player
- Internet (fee)
- Coffee/tea maker
- Iron & ironing board
- Full bathroom
- 220V & one 110V - for shavers only (adaptors required)
- Balcony or terrace w/garden view
- Max occupancy 2 adults
- Junior Suite Ocean View available
- Deluxe Ocean View w/whirlpool available
- Grand Deluxe Ocean View w/jacuzzi available
- Honeymoon Ocean View available upon request
Optional Free Weddings & Vow Renewals - Please inquire for further details.
Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.
Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.
Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Princesa Del MarVaradero,Cuba
- Hotel Contacts
- Extra Info
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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