Paradisus Princesa Del Mar
- What's Included
- All Inclusive Features
Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.
Location: Beachfront, 40 minutes from the airport.
Great location and beautiful beach.Very hardworking cleaning staff, including the waiters & beach staff. Reception staff could be better. Reception could not tell us where the local church was, we found it ourselves in the lobby tourist folder! It would be a great idea for the hotel to have a area for guests to leave unwanted toiletries and clothes etc for the church charity. We took new tee shirts sweets & chocolate & toiletries especially for the locals as we were told they could not afford these items. Reception offered to deliver them! but they were taken directly to the church by a kind couple at the hotel who were going to mass at the church.
The people and staff are very friendly, attentive and gracious – the authentic Cuban hospitality. The beach is beautiful, clear water, excellent Pina colada and many palapas available. The resort is well maintained and display a mature and diverse flora representative of the island.We were able to find food at the buffet with the limited selection available to us, which varied from day to day. There was too many flies in the Gran Terraza and something should be done to control them. The “a la carte restaurants” had good selection of prepared meals and would recommend the use of spices to spruce-up the flavors.The room is as expected in Cuba but this time the mattress was not up to par. No joke - I literally was able to feel all the coil springs from an abused and sagging mattress. We mentioned our situation to the front desk, requested a replacement mattress but nothing happened.Overall, and despite minor setbacks, we enjoyed the resort, the beach and had a wonderful time.
This is our second trip to Cuba, I won't talk about the food, because to be frank it is always the same. The hotel was very nice and clean, beautiful, like a 5 star hotel should be. The rooms however were very basic, the mattress was old and you felt the springs, and the pillows are so thin, they might as well have put nothing, we had to sleep with the decorative cushions.The beach was very nice, but there is no service at all, you have to go to the bar, which I find very unsettling in a 5 stars hotel.The pool was a bit better, there was 1 waitress walking around, so it could take a while for your turn, but at least there was some service.Overall we were pleased with the trip.
We have just returned from 11 nights in the Paradisus Princesa Del Mar. Overall facilities were good with a great beach front location, entertainment crew and bars. However, I would classify the accommodation as 3 star at best: threadbare/well worn towels and bathrobes and shabby room furniture. On the plus side the rooms were clean! No English TV channels in the room which (considering everything that was going back home and the very limited and expensive wifi) was a big downside for me - something I would expect from a hotel of this advertised standard. We found the speciality restaurants to be good and the Tepanyaki to be very enjoyable but beware the buffet restaurant - both my wife and I both suffered after eating there. A small point for the people who like to use the hobby cats - you are not allowed to sail them by yourself ie you have to be chaperoned at all times by one of the beach crew - quite limiting. Despite some of my slightly negative comments we did had an enjoyable time.
We arrived at 23.45hrs in the middle of a torrential thunderstorm with the staff brushing water out of the reception area.There were several parties waiting to book in totalling approx. 20 people.When we eventually got to check in I have to say it is the worst check in I have ever experienced - and I worked in Africa for 20 years ! After taking 20 minutes to photograph our passports we then had to wait for another receptionist to come and take our payment.Whilst trying to take our payment she was on 2 phones at the same time whilst trying to deal with another party of visitors. When she finally started to process our check-in it was now 00.30 hrs.We had booked 3 identical double rooms for total 6 people each room confirmed at the same price. When it came to processing the payment she said we had to pay for each room separately - no problem I thought until we found she was charging over a 1000$ difference between the lowest price and the highest when all 3 rooms had been offered at the same price.We objected most strongly but all she could say was 'that is the price'. It was now 01.15 hrs. We said keep our passports and allocate us our rooms and we will sort it out in the morning.She refused to do this and after travelling for 16 hours we were now totally exhausted and we paid the disputed price.The next morning I demanded to see the manager who reviewed our complaint and arranged for a colleague to correct their mistake and bill us for the correct agreed tariff.No apology.Not a good start but fortunately the remainder of our vacation went without trouble.Our 3 rooms were all in the same area as we requested.They were tidy,clean and comfortable.Nice balcony outlook and good efficient working aircon.The entertainment was superb and without doubt the best we have had at any hotel with 2/3 acts on every night.The beach is only a 'stones throw' from the accommodation blocks,is very clean and well serviced with sun beds,pedalos,yachts etc.all available at no extra cost.Service in all the bars we found to be without fault.Staff being efficient but not particularly over friendly but not a problem.As recommended we pre-booked on line a restaurant for the first night but on checking on arrival we were informed the Italian restaurant was not available even tho we had a confirmed reservation. I asked to change to the Restaurante Marseille but was informed this was not available - in fact no restaurants were available apart from the buffet Gran Terraza.The restaurant booking manager asked me to come back the next moring and to my surprise he had made reservations for our party of 6 for 6 different restaurants on 6 different nights - very efficient.We scored the restaurants out of 10 - Italian 6,Oriental 7, Japanese 9,Rock House 7,Marseille 8 and the Miramar 7.He booked is into the Miramar in the Royal Service section but we were not impressed with the food and believe we received an inferior menue to regular Royal Service guests.Portions were minute compared to what we saw being served to other guests and one of our party ordered a 'Symphony of Tropical Salad' which turned out to be a desert spoonful of tinned fruit cocktail - at least we had a laugh about it ! The food in the Gran Terraza we found to be varied with a good choice of hot and cold dishes,breads,cakes,sweets,drinks etc no complaints from any of our party.So in conclusion after a an inauspicious start it could only get better and it did..P.S Just avoid the blonde receptionist on the night shift
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks & drinks at Club House
- A la carte dining w/reservations
- 24 hr room service
- Unlimited International & Domestic drinks
- House wine w/lunch & dinner
- Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
- Pedal boats
- Banana boat rides
- Scuba lesson & 1 dive at sea/person/week for certified divers only
- Day & night tennis
- Fitness centre
- Indoor games room
- Daily activities
- Nightly entertainment
- 434 suites in 12 buildings
- Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
- 24 hr room service
- Club house
- 6 Bars including Swim-up bar
- Pools including 1 heated for Hacienda's Club guests
- Golf practice range (fee)
- Putting green (fee)
- Tennis courts (fee)
- Watersports centre
- Indoor games room
- Internet access (fee)
- European Spa/wellness centre
- Car rental
- Laundry service (fee)
- 24 hr medical services (fee)
Junior Suite Garden View Rooms include:
- 1 king or 2 twin beds
- Satellite TV
- Pay-per-view (fee)
- CD player
- Internet (fee)
- Coffee/tea maker
- Iron & ironing board
- Full bathroom
- 220V & one 110V - for shavers only (adaptors required)
- Balcony or terrace w/garden view
- Max occupancy 2 adults
- Junior Suite Ocean View available
- Deluxe Ocean View w/whirlpool available
- Grand Deluxe Ocean View w/jacuzzi available
- Honeymoon Ocean View available upon request
Optional Free Weddings & Vow Renewals - Please inquire for further details.
Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.
Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.
Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Princesa Del MarVaradero,Cuba
- Hotel Contacts
- Extra Info
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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