Paradisus Princesa Del Mar
- What's Included
- All Inclusive Features
Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.
Location: Beachfront, 40 minutes from the airport.
Ok right from the start we read the mixed reviews and booked with some hesitation. We found overall the value for the vacation was excellent. Loved the variety of the buffet and the cooked to order options at every meal. Omelettes or crepes at breakfast, several varieties of meat & pasta for lunch and more at dinner! Loved being able to get a reservation at a new restaurant every night. We found the staff to be helpful, fun and very hardworking. If you are kind and respectful to them, they return that to you tenfold. The layout of the resort is just beautiful, we had windy weather so we were by the pool quite a bit and it was heavenly. Excellent drink selection and drink quality. No stomach or digestion issues for us! Of course is is Cuba and the food is not going to be exactly like home, but we thought for the value everything was fantastic! We loved the Thai restaraunt 'Bamboo' and the show was great at the Japanese restaurant.Positives: Food variety, drink variety & quality, awesome beach, wonderful pool area, some amazing staff members, variety of activities and many places to go to hang out in the evening.Negatives: We were quite disoriented when we first arrived. We had to stand in line for quite some time to get our money exchanged AND to book our a la carte restaurant reservations for the evening, I recommend doing this your very first day! If we had an orientation session it would have made us much more comfortable the first couple of days.Overall the resort really exceeded my expectations. No vacation or travel is going to be prefect, and again we tempered our expectations, it is a 5 star resort for Cuba which does not translate to a 5 star hotel in North America. Treat everyone with respect and kindness and you will receive the same! Side note we walked into a few other resorts on the strip and this one looked FAR superior!
We went for a week we arrive on time checking in we waited for hours and we had to go and asked if the room is ready then they said it's a five star but I would give it a four star the people I very friendly but the bars always running out the snack bar never have stuff even the workers were frustrated with things running out even beers run out one night it's a very lovely and clean place but they need to get organized the food is great but for a adult resort they need to bump up there service
This was our first visit to Cuba. We knew it would not be close to a previous 5 star experience in Mexico, but so say we were disappointed is putting it mildly. First off I must say the resort is beautiful and nicely laid out, has a lovely beach and pool area. However the management and staff are not well versed in creating a wonderful customer experience. Our check-in was a joke. No one seemed to know what was going on. The staff was running around in circles and there was little communication to inform guests of what was happening. There was no welcome or info given on where our room was, how to get dinner reservations, etc. It took an hour to get to our room. There were a lot of unhappy people in the lobby. The next day we spent 90 minutes in line for dinner reservations( the only reason we knew how to do this was thru our tour rep) and couldn't get the restaurants we wanted. The a la carte's were good quality however the buffet was a poorly organized experience we tried to avoid except for breakfast. Long lines were normal as not enough stations/cooks for dishes. Lovely breads however there are 4 cutting boards and only 1 knife and toaster which backed that station up. Most of the staff here seemed very disinterested and unhappy with a few exceptions. Mini fridges were not sufficiently stocked and most times very late to be refilled. Bar and table service had no consistency from venue to venue other than the pool bar. Our room was supposed to be oceanview and if you stood on your toes on one side of the balcony that was true. The room was good but dated. Maid service was good. No hot water the last 2 days. I could go on but there would be no point. I talked to the manager numerous times with no acceptable response other than "that's Cuba". As I said a beautiful resort with poor management and talking to numerous guests they were under the impression that they didn't care. As I told the management you only get one chance to make a first impression and they failed on that count. A disappointing first trip and possibly last to Cuba. We nicknamed this place the Forrest Gump of resorts. Every day is like a box of chocolates. You never know what you're getting til you open it up.
Just come back from a week's break and we had a great time. This was our first time in Cuba. We were in a suite in Santiago which was wonderful - lovely big lounge/kitchen with a fridge that was replenished every day, bedroom was very comfortable, good size bathroom and everywhere was very clean. The hotel was well maintained with gardening and decorating work going on in the background whilst we were there. The water pressure and temperature were affected by lots of people in our block using the shower at the same time. Whilst we were delighted with our room, we didn't appreciate the very loud music which was playing until 1am during the first few nights. It was like trying to sleep in the middle of a rock concert! Not great when you're looking for a relaxing holiday... As the weather turned and entertainment was cancelled we actually got some rest, although there was then a void in evening activities. Food in the buffet was similar compared to other places and we had to queue to get in several times. Some staff were more attentive than others which meant sometimes you didn't get a drink untilhalfway through main course. You then had to queue at every station so didn't always get to eat together if you wanted hot food to stay hot. The a la carte were average - the Cuban restaurant was very poor to say we were in Cuba! Staff were generally very friendly and helpful although reception staff appeared disinterested most of the time. Great location next to a wonderfulgolden beach.
I'd like to start by saying that I never write reviews, but after coming back from this hotel I felt the need to write this to help others. Paradisus Princesa de Mar is advertised as a 5 star luxurious resort and it's nothing close to that. Below I provide some examples that prove why I say that. Service: Worst service I've seen in an all inclusive. The main buffet and snack bar being the worst. The staff look upset, sometimes I was even afraid to ask them something. In the snack bar they even yelled at me because I wanted to bring my food to the pool (right beside it). They said if a little spoon I was taken with me got lost they had to pay for it. Another time a blonde lady who works there just came in and started yelling at the waitress who was taking my order about 3 CUC that apparently went missing. This yelling happened in the middle of me ordering. At the main buffet, wow, where could I start? The service is the absolute worst. The pasta girl at lunch was soooo rude to a point where I asked her where i could find cheese for the pasta and she said "we're in Cuba. No cheese". But they had a bunch of cheese everywhere just not grated cheese. Another story at the cigar bar, we went ask for a drink and the server just ignored us and walked away. These are just few examples to give you an idea but like that we have countless. Bartenders are not fun like I've experienced in other resorts, they look depressed. We stayed in the royal section and the service there was better than the rest of the hotel. In other words, royal section service was normal and NOT royal; the rest of the resort was awful. Food: Food was the worst I've had in hotels in Cuba and I've stayed in many hotels there (Blau Varadero, Melia las Américas, Sol Palmeras, Meliá Varadero, Royalton Hicacos...) and I've never experienced this. Main buffet was awful. We had access to the royal area but we like trying different options. We went to the main buffet twice and it was so bad that didn't return and ate everyday breakfast and lunch and the Miramar in the royal area. The Miramar was better but nothing special, I make better breakfast at home than what I ate there. On the other hand, a la carte restaurants were better. The only problem was that to book them you have to wait in line for 3 hours (if you are not from the royal section). We were lucky that we didn't have to do that but met many guests in the resort who waited hours in line to find out after that almost everything was sold out. Many people were very disappointed about this. A 5 start hotel shouldn't make their guests wait in 3 hour lines. We tried all restaurants and the best was the hill top, followed by the French. The hill top wins in service and atmosphere but the food at the French was absolutely delicious. I recommend to try the tuna at the Hill top and the lobster at the French. The Japanese has a fun show, but food is average (sushi in particular is awful). The Cuban restaurant is an embarrassment to the country. The worst Cuban food I've ever tried. I've been in many delicious Cuban restaurants in Cardenas, Havana, Matanzas and the one in the hotel was nothing like real Cuban food. Entertaining: This hotel is ideal for old adults (65+) who want to be quite and relax (read a book, listen to quite music, etc..). If you are young and want to have a good time (e.g dancing), this is not a place for you. This hotel has no disco at night, all the music they play is jazz and slow music (including the piano bar). At night time this hotel is dead and makes you sleepy. We had to go out to dance clubs in Varadero because the hotel didn't offer anything. During the day, the royal pool is absolutely dead. Not even the pool bartenders seem to be having a good time, everyone looks sad. For this reason, we usually went to the main pool. The main pool had a bit more life with some Zumba lessons they did twice a day. But the music was far from the pool bar, when we and others asked if they could have music at the pool bar, staff explained that they would get in trouble if they did that. The hotel is supposed to be quite and relaxing. Again nothing wrong with that but I wish I knew that before I went. Beach and Pools:Gorgeous beach as any other beach in Varadero. Pool area is gorgeous Rooms: Dated, mattress smells like old. We paid for ocean view in the royal section and the view is just palm trees, so very misleading. They should not sell ocean view rooms as this is not possible with the layout of the hotel.Staff came in the room while we were there. I was in the shower one day and couldn't get the door and someone came in to fill out the mini bar while I was in the shower. Other details Royal towels had holes. Drinks are not premium at all! We normally drink Grey Goose or Belvedere and the highest end vodka they had in the royal section (only) was Stolichnaya. The lobby bar actually had a belvedere bottle but they explained this is only for display and they would get in trouble if they served us that. Lobby bar had one of the ugliest layouts I've seen in hotels. You enter the hotel and doesn't look at all like a 5 star. You need to wake up super early to reserve chairs as there are not enough like other
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
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- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
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- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks & drinks at Club House
- A la carte dining w/reservations
- 24 hr room service
- Unlimited International & Domestic drinks
- House wine w/lunch & dinner
- Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
- Pedal boats
- Banana boat rides
- Scuba lesson & 1 dive at sea/person/week for certified divers only
- Day & night tennis
- Fitness centre
- Indoor games room
- Daily activities
- Nightly entertainment
- 434 suites in 12 buildings
- Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
- 24 hr room service
- Club house
- 6 Bars including Swim-up bar
- Pools including 1 heated for Hacienda's Club guests
- Golf practice range (fee)
- Putting green (fee)
- Tennis courts (fee)
- Watersports centre
- Indoor games room
- Internet access (fee)
- European Spa/wellness centre
- Car rental
- Laundry service (fee)
- 24 hr medical services (fee)
Junior Suite Garden View Rooms include:
- 1 king or 2 twin beds
- Satellite TV
- Pay-per-view (fee)
- CD player
- Internet (fee)
- Coffee/tea maker
- Iron & ironing board
- Full bathroom
- 220V & one 110V - for shavers only (adaptors required)
- Balcony or terrace w/garden view
- Max occupancy 2 adults
- Junior Suite Ocean View available
- Deluxe Ocean View w/whirlpool available
- Grand Deluxe Ocean View w/jacuzzi available
- Honeymoon Ocean View available upon request
Optional Free Weddings & Vow Renewals - Please inquire for further details.
Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.
Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.
Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Princesa Del MarVaradero,Cuba
- Hotel Contacts
- Extra Info
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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