Paradisus Princesa Del Mar
- What's Included
- All Inclusive Features
Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.
Location: Beachfront, 40 minutes from the airport.
What a hotel - I spent a week in paradise. Couldn't fault the service, from every member of staff from check in to check out was impeccable. the amenities, the food, the staff, the grounds and rooms where all exceptional Would highly recommend
our group of 6 people stayed from 15 Oct to 22nd Oct 2016,the food was excellent,our chambermaid Adianez took care of all our needs in rooms 6142,6144 & 6147,we were treated very courteously and politely.We are especially grateful to Yaremys & Marialys for teaching us beautiful dance moves,they trained us so nicely and explained the dance steps so brilliantly and smoothly,they made our vacation so exciting.we plan to return very soon.
My first room had a dirty bedspread, cigarette burns in the overhang (supposed to be smoke free room), garbage container in bathroom was filthy and no bag. Second room was cleaner, but had bugs crawling in and out of the door frame in bathroom. Also, when I turned on the make up mirror there was a flash and a bang and all my lights went out. Called down because I had to get ready for dinner reservations and was told someone would be up, but no show, called again 1/2 hour later, no show. I had to get ready in the dark. After dinner it still wasn't fixed and when I called she said it was, I told her it wasn't. Finally guy shows up and takes until 10:30 PM to fix. Also ashtrays all over my non-smoking room. They take out the face cloths and didn't replace them, didn't put in toilet paper.The staff at the buffet were wonderful other than one male employee who was aggressive. The woman who books the restaurants deserves a medal; she was wonderful. The Dr on call was awesome. The staff at the front desk are polite until you have a problem. The service desk (when calling from room) is not helpful, there are long waits for services and sometimes it doesn't come at all.The food is tasteless other than the Japanese restaurant which would get a 4.5 in my opinion. All other restaurants overcook everything and cook your food in mushy tempura batter. Italian, Chinese, and Buffet cook the food in that batter. The Hilltop had a great appetizer but the lobster was so overcooked I could have played racquet ball with it. There was also a large cockroach making its way under tables with people jumping up one after the other.You can see the wear and tear on the property, needs painting, upkeep, and cleaning of columns, cabanas, tables beside pool chairs are absolutely filthy.Not only would I not recommend this hotel, I would never go back.
We visited this hotel for 10 nights at the end of September. We stayed in room 6219, which was on the ground floor in a block away from the pool, so nice and quiet, but an easy walk through to the restaurants. While we were there we think the hotel was only around 50% full so there was room round the pool and was not too crowded. Our room was fine, nothing very special but clean and tidy, although I found the bed a bit hard. In terms of restaurants we visited them all, including hilltop which was for royal service customers (you can ask on the day if they gave availability and go up there for no charge). Our favourite wa the Japanese, with the French the poorest ( poor food and service). Breakfasts were good, and lots of drinks to choose from in the bars, although not all international spirits were available. I also took advantage of the free scuba dive per day which was excellent, and cheap for any further dives. Overall a nice place to stay, but glad it was only 50% full.
My husband and I stayed at this place for 2 weeks in the first half of October, in a junior suit room. In sum, an excellent and very soothing/relaxing place. The grounds are very beautiful, vast and very well maintained. We did not use the swimming pool (only the sea), but the pool was always clean and looked after. Evidently, not all hotels in Varadero have direct access to the beach (all beaches are public in Cuba) - this hotel does, and this is a big advantage. The buffet restaurant - yes, its selection could be called relatively limited (compared to other 5 star hotels, say, in Turkey) but we did not have any trouble in finding something that suits our tastes (and we are the opposite to fast food eaters). Breakfast was good (omlettes, eggs, pancakes, yogurts, flakes etc), and both for lunch and dinner there was always lots of seafood and fish-based appetizers and also fresh grilled seafood and fish and fresh grilled meat (you pick up your pieces to be grilled). Cheese board was very good both at lunch and at the dinner. We both are big fish/seafood eaters, so having grilled fish, vegetables and some local rice with beans satisfied us completely. The table wine (red (French), white and sparkling (Spanish) and beer (local Crystal) were of good quality. For fast food lovers there were frequently burgers and tacos made on the spot, and also pasta and pizza were always available. Most of waitresses at the buffet restaurant were very helpful, and we quickly figured out in which sector of the restaurant we should take the table to be served well. The general rule of thumb - Cuba being Cuba - tipping nominal amounts but on a regular basis changes the level of service quite considerably. (Given that the minimum MONTHLY wages was RAISED just recently to USD10 (TEN USD(!)) equivalent, leaving USD1 as a tip for your room maid a day will make a big change in terms of the towels, additional soap etc. The same tip does the trick of your laundry being picked up at 11 am and delivered before 6 pm on the same day instead of the standard 48 hours, The list may be continued obviously.) Therefore, if you are prepared to leave nominal tips to your maid, to the waitress at the dinner, etc., you will be treated at every junction within the hotel as a very dear and valuable guest. This is the economic reality in Cuba which the guests should either accept or be disappointed. Things to improve BIG TIME: (a) bread (was soggy and tasteless - I understand the climate is humid, but there should be ways to make and keep it crisp), (b) selection of fruit was indeed limited (usually, papaya and pineapple were ok, mellon and watermelon would be rather tasteless, and grapefruits is not something that one is really after when in Caribbean); (с) juices in the morning were very much watered down (comparing with guava juice in a road cafe on the way to excursion - that one was much thicker); (d) tomatoes and cucumbers - the former are far from being ripened and the latter is overgrown, but having been to Dominicana before, I understand it is a common drawback in the Carribean climate, (e) pasta - my husband tried once and said it was heavily undercooked and soggy, and I heard similar comments from other guests. A separate issue is the absence of bath mats in the room - we had to use an extra towel for this purpose. Later it was discovered that bath mats are provided as towels in the gym))) (although it may have been by an accident). Where the face cloths disappeared from our room from time time, notwithstanding the regular tips, still remains a mystery.Theme restaurants - require booking in advance, but certainly Japanese, French and Bamboo (oriental) are worth visiting (we did not go to the Italian). Food in them was included in our all-inclusive package, but drinks may be subject to a surcharge.Entertainment - we saw the quality of shows improving as we were moving towards the beginning of the high season (which I understand starts in Cuba in mid-October).Internet is a big problem all over Cuba - there is only 1 telecom company in the market. Hence, USD2 per hour of internet connection, if you are staying at the hotel. Internet is available only in the lobby of the hotel which is annoying. We also used massage in the SPA and was very pleased with the quality of masseuses who brought my husband's back to norm within a very short time.All staff are very friendly and the vast majority is English-speaking. All in all, it is a good quality place for easy-going guests who prefer to see the glass half-full and not half-emply. If you have this attitude to life and are prepared to face the nominal value challenges described above, you will really enjoy this place. We would certainly come back and would recommend this hotel to our friends, subject to the comments above.Have a good vacation!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks & drinks at Club House
- A la carte dining w/reservations
- 24 hr room service
- Unlimited International & Domestic drinks
- House wine w/lunch & dinner
- Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
- Pedal boats
- Banana boat rides
- Scuba lesson & 1 dive at sea/person/week for certified divers only
- Day & night tennis
- Fitness centre
- Indoor games room
- Daily activities
- Nightly entertainment
- 434 suites in 12 buildings
- Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
- 24 hr room service
- Club house
- 6 Bars including Swim-up bar
- Pools including 1 heated for Hacienda's Club guests
- Golf practice range (fee)
- Putting green (fee)
- Tennis courts (fee)
- Watersports centre
- Indoor games room
- Internet access (fee)
- European Spa/wellness centre
- Car rental
- Laundry service (fee)
- 24 hr medical services (fee)
Junior Suite Garden View Rooms include:
- 1 king or 2 twin beds
- Satellite TV
- Pay-per-view (fee)
- CD player
- Internet (fee)
- Coffee/tea maker
- Iron & ironing board
- Full bathroom
- 220V & one 110V - for shavers only (adaptors required)
- Balcony or terrace w/garden view
- Max occupancy 2 adults
- Junior Suite Ocean View available
- Deluxe Ocean View w/whirlpool available
- Grand Deluxe Ocean View w/jacuzzi available
- Honeymoon Ocean View available upon request
Optional Free Weddings & Vow Renewals - Please inquire for further details.
Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.
Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.
Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Princesa Del MarVaradero,Cuba
- Hotel Contacts
- Extra Info
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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