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Paradisus Princesa Del Mar

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Our Opinion

Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.


Overview
Princesa del Mar is a luxurious 5-star resort where you can relax and be pampered. This elegant adults-only resort offers two secluded beaches, first rate spa facilities with a wide selection of fine dining & bars to choose from. Combining an atmosphere of elegance and harmony with beautiful natural surroundings and the unique hospitality of Cuba.

Location: Beachfront, 40 minutes from the airport.

tripadvisor Traveler Reviews
  • Joansinger : Dublin, Ireland
Wonderful Stay - very pleasantly surprised

We stayed here for a week - until literally the day before Irma arrived! Honestly I am at a loss to understand some of the negative reviews here. This was my first time in an all inclusive and I was unconvinced before I arrived and concerned about negative comments on here about food and rooms.NOT OUR EXPERIENCE AT ALL! This is a beautiful resort. It is built in a semi colonial style ( no high rise here) and the buildings sit very well into the beautifully landscaped gardens. They were very romantic to walk through at night.Our room was large, light and airy. The air con perfect and the bed absolutely enormous and very comfortable. We slept so well here! The chambermaids did an excellent job keeping it immaculate and the tropical flowers decorating our bed were a nice touch. I don't have any complaints about the food and with an Italian husband food is pretty high on our list! There was a massive choice at the buffet for breakfast and other meals. Omelettes and fish were cooked to order in front of you. The Teppanyaki restaurant was especially good - great entertainment and great food. The Racquet Club snack bar had plenty of options and we had the most delicious fresh mango there one day. If I had to nit pick - the only complaint I would have is that the juices and fruit in the buffet sometimes lacked taste. The same goes for the welcome drinks - bearing in mind this is people's first impression when they arrive - I think this is worth looking at.They have a lovely pool area ( Royal Service one looked gorgeous too) but the jewel in the crown is the beach - stunning! And plenty of cabanas available.The standard of entertainment was overall very varied and high here. Nothing cheesy or Butlins about it! The aqua show and white show were particularly good featuring top level choreography and trained dancers. Some of the musicians were very good too. Maybe a bit more variety in tunes with the DJ as we heard the same few latin hits it seemed a lot. The Karaoke bar seemed a bit wasted at times - the singer and pianist was excellent and the idea is a fun one but a lot of time the bar was dead - a pity as it is a lovely space. Maybe as well as karaoke some live music might work there some nights? I enjoyed the rum tasting too - informative and entertaining.The staff in general were hard working and helpful. A special mention to Salsa instructors Jessica and Felix who are really passionate about what they do and great at creating a party mood. Jessica taught us how to dance salsa - no mean feat!I expected to be bored in a resort but wasn't at all - really great place to recharge the batteries. I hope they havent been too badly effected by the hurricane.

  • K M : London, United Kingdom
A bizarre place

Firstly, I have to admit that this was my first time in an all inclusive hotel, and it will be my last. I am not sure how this resort is rated 4 star, I do not think I have ever eaten such disgusting food in all my life. Take a wonderfully fresh fish that is almost flapping, slap it onto a griddle and then wander away, the end result is chewing gum, what a waste. Cuba is developing and has a long way to go before it can really justify the prices that are charged to tourists.We stayed in "Royal Service", I am still pondering as to the description and just dread to think what it is like everywhere else.

  • kenr788 : Toronto, Canada
5th Time - Wonderful

5th time back to PPDM in Royal Service. We just love this place it has everything that we need in a short 3 hour flight from Toronto. The Room, Services, Food, Beach are all great. We have never had a problem in the 5 years that we have been coming. William and Ernesto our Butlers were again superb. We ate most dinners at the Hill Top and had a really nice dinner for return guests and Honey Mooners hosted by the hotel. The ladies at the SPA are fabulous and can't forget the lovely Lily on the beach.Our Thanks to Jorge the new Royal Service Manager. We did have to leave abruptly because of hurricane Irma and must mention that the Hotel staff and Air Transat did an amazing job in evacuating the guests. This is our 7th time to Cuba and we ask ourselves "why do we keep coming back". My question was answered this trip with the evacuation. It is the people of Cuba that keep us coming back. they are so caring and wonderful. That's why we come back plus we love Paradisus Princessa Del Mar Royal Service................... We'll be back. See you soon !!!!

  • CanadianMade1 :
PERFECT FIT FOR US

Travelled to Varadero , August 18-29. Stayed 11 days at Paradisus Princess del Mar in the adults only section. We never felt the need to upgrade to Royal Service. We were very happy with our spacious room and excellent shower. We had no trouble with hot water, although it was the off season so wasn't to capacity. The girls cleaning our room did a great job, and the air conditioning worked perfect. That has never happened at other hotels. The air conditioning unit was quite, had three speeds and if anything, we had to turn it down. Yes, when we got to our room it was stuffy, but that's cause they don't run air conditioners if there is no occupancy. Makes sense to me.We really enjoyed the spa. Don't miss out on this little jewel. The girls were fantastic and we had a massage, an algae wrap and I had a facial on my last day. We used the sauna and the whirlpool. So relaxing.The beach was one of our favourites. The water was warm, the beach was so wide, and there were ample palapas with shade. Although, they could use with recycling some on their well used chairs, as they some are well worn in. And, I would suggest that they have a pool boy go around and wipe down the lounge chairs by the pool. The pool was not really deep enough for us. And I did suggest to one of the managers to get the pool boy to scrub the scum line under the swim up bar. It only takes a little care and makes a big difference if you don't see dirt around the rim. We also enjoyed the nightly entertainment. Although it would be nice if they had a separate centre with indoor seating, as one night we got rained out, and the other we had to do our circus show in the lobby which can be small for a full capacity. The water show was superb. Really enjoyed it.I'm not going to review the food, cause enough has been said. But as far as customer service, I think they could hire a few more cooks, or at least not expect the cook to do the cleaning and replenishing of stock as well. It really slowed down the line. One day I waited over 15 minutes just for her to take my order. When I got back to the table, my husband thought something must have happened to me.There as ample choice of meat, seafood, lamb, pork and chicken. Would not like to be there in busy season though.All in all the food was very good.something I would suggest for safety sake, is water shoes. Some days the amount of crushed sea shells and rocks brought in made it difficult to get in and out of the water. If your not too proud to wear then for vanity reasons, then they are a good idea. Customer service at the hotel was very good in our opinion. I'm not comparing it to other hotels, only other hotels in Cuba.Barbie, the server at the pool gave us good service. There was FANTASTIC music with just the right volume, playing at the beach. Kudos to the DJ who kept a good mix going. One morning it was classical music, nice . Then of course it morphed into a mix of latin and Canadian /American hits. Would recommend this hotel to anyone looking for great beach, good service, comfort, entertainment and location.

  • lainam999 : London, United Kingdom
Below expectation!

We stayed for 7 nights and left 4th September. Very disappointed with the stay. For a 5 star resort it felt like a 3 star resort. The hotel receptionists were rude, the buffet restaurants were full of flies and the rooms or suites were full of mosquitoes! With a 5 star resort, you would expect some type of fumigation to be done so that guests were not subject to mosquitoes and flies - as with other 5 star resorts around the world. We had a poor nights sleep with mosquitoes in our rooms every night. The room also had an awful musky damp smell.The flies in a 5 star resort restaurant is completely unacceptable.It seems like if you did not stay in the Royal Suite - service was inadequate!The entertainment and drinks were good but we will not be returning to Cuba any time soon.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hr snacks & drinks at Club House
  • A la carte dining w/reservations
  • 24 hr room service
  • Unlimited International & Domestic drinks
  • House wine w/lunch & dinner
  • Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
  • Sailing
  • Kayaking
  • Catamarans
  • Snorkeling
  • Pedal boats
  • Surfing
  • Water-skiing
  • Banana boat rides
  • Scuba lesson & 1 dive at sea/person/week for certified divers only
  • Bicycles
  • Day & night tennis
  • Volleyball
  • Fitness centre
  • Aerobics
  • Indoor games room
  • Daily activities
  • Nightly entertainment
  • Nightclub
  • 434 suites in 12 buildings
  • Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
  • 24 hr room service
  • Club house
  • 6 Bars including Swim-up bar
  • Nightclub
  • Pools including 1 heated for Hacienda's Club guests
  • Jacuzzis
  • Golf practice range (fee)
  • Putting green (fee)
  • Tennis courts (fee)
  • Watersports centre
  • Gym
  • Indoor games room
  • Boutiques
  • Internet access (fee)
  • European Spa/wellness centre
  • Hairdresser
  • Car rental
  • Laundry service (fee)
  • 24 hr medical services (fee)

Junior Suite Garden View Rooms include:

  • 1 king or 2 twin beds
  • Air-conditioning
  • Satellite TV
  • Pay-per-view (fee)
  • CD player
  • Internet (fee)
  • Mini-fridge
  • Coffee/tea maker
  • Iron & ironing board
  • Full bathroom
  • 220V & one 110V - for shavers only (adaptors required)
  • Balcony or terrace w/garden view
  • Max occupancy 2 adults
  • Junior Suite Ocean View available
  • Deluxe Ocean View w/whirlpool available
  • Grand Deluxe Ocean View w/jacuzzi available
  • Honeymoon Ocean View available upon request

Optional Free Weddings & Vow Renewals - Please inquire for further details.

Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.

Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.

Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Princesa Del Mar
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Princesa del Mar Resort & Spa
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.