Paradisus Princesa Del Mar
- What's Included
- All Inclusive Features
Great resort to stay in Varadero. The staff are very pleasant and friendly. However, there have been issues reported regarding the check-in process (communication problems and long wait times). However, this does not necessarily take away from the experience. Great food choices for both the buffet and the a la carte restaurants. The bars are also really great as well. They are not stingy on how they pour their alcohol! Amazing pool service as well. The dreaded 'towel game' is avoided at this hotel, as most of the staff would go out of their way to ensure that you get a lounger. Amazing beach views.
Location: Beachfront, 40 minutes from the airport.
This resort is above and beyond what we expected for our first Cuban holiday. We went with low expectations having heard that the resorts are nothing like what we were used to in Mexico and Cuban food is very bland. Expect to eat rice and beans. Don't believe everything you read or hear. The Paradisus is the most beautiful, well kept resort I've seen in a long time. We were welcomed by the friendliest staff and a dinner reservation awaited us at the lovely Hilltop Restaurant. The food and presentation was fabulous.Our butler Miguel was there to make sure every thing was looked after. He made all our dinner reservations and even rescheduled one for us. If you are able, be sure to upgrade to the Royal Service, you won't be sorry. They do treat you Royally. The Royal Service has it's own section, it is quiet if that's not your thing but you can go to the other side which is a little more lively. Beautiful meanduring pool with swim up bar and very friendly staff. Wood pizza oven for a great lunch to go with your mojitos. Private beach with bar and again, personal service. They will even make up a day bed for you if you wish.Take the tour into Havana - you won't regret it. Remember to have some pesos for that trip to the bano (bathroom). And be prepared ... they don't flush the tissue so it's a little smelly. Just toss it in the garbage and hopefully there's water to wash your hands and paper to dry them. The big flea market in town is chaotic but an experience. Very aggressive people wanting you to buy their souvenirs, which are exactly the same booth after booth after booth. Save your money for the airport, you will find the exact same things at a much more relaxed pace and if you've spent all your pesos on cervasas you can use Canadian.Take the double-decker into Varadero. Cost 5 pesos for the whole day and you can hop on hop off whenever you want. Lots of fun.I read not to wear your jewelry or bring your phone .... I've never seen so many blinged out Cubans walking around with their iphones so do as you like I say :)All in all I want to thank the Paradisus Princesa Del Mar Resort for making our first trip to Cuba a memorable one. The service was above and beyond what we ever expected. We can't wait to go back and we most definitely will stay with you again. We've told all our friends and family to do the same. Thank you Miguel for your attentive service it was most appreciated.
We haven't stayed at an all-inclusive resort in a very long time. With the freezing weather at home, decided to take a last-minute getaway to somewhere warm. Picked this resort based on Tripadvisor reviews and input from a couple friends who've stayed there before. The resort is beautiful and the staff are very friendly & helpful. We love our grandkids, but it was definitely nice to be at an adults-only resort. Rooms are a good size and well-furnished. Grounds and pools are well maintained. There are several areas where you can get a bit of shade if you don't want to sit in direct sunlight all the time. Chaise lounge chairs are plentiful in the pool area and at the beach. Nightly entertainment is very enjoyable -- you get a real feel for Cuban music & dancing. Food in the a la carte restaurants was very good -- we ate at Miramar (Mediterranean food), Sakura (Japanese tepanyaki); Marseille (French food). The Gran Terraza buffet was OK for breakfast; at lunch & dinner, there were lots of stations with different types of food, but quality was mediocre and it's very hard to eat healthy (eg. only had lettuce at the salad bar 2 days during the week). We had breakfast at the Racket Club (24-hour snack bar) several mornings -- eggs were good, but hard to get choice of cereal (they have lots of chocolate "rice crispies" types). Before we booked our trip, we had heard from many people not to set high expectations for the food -- definitely found that to be the case. Fitness centre is nicely set up, but equipment isn't always working (eg. only 1 treadmill was working when we were there)
Me and my boyfriend booked the trip through Air Transat (January 1- 8, 2018). It was an expensive 5-star hotel package and unbelievably disappointing experience with the hotel. The room we received was very old and had tons of issues!It had AWFUL SMELL as ventilation was not working properly; the hair dryer was about 20 years old and actually broke in my hands when I tried to use it; the bathtub was coming out of the wall by about 5 cm; shower was not working; no hangers for towels in the bathroom; no reading lamps; only one chair at the balcony for a 2 people's room; old carpets and dust everywhere. After we demanded to change the room AND showed the pictures to our Air Transat representative, the staff of the hotel was trying to charge me and my boyfriend money (about CA$285) for the first room claiming that we broke everything in there. How do they even had the nerve to tell us that after we've showed the pictures to our representative and reported all of the issues with the room? Moreover, when we declined to pay for the repairs as it was clear that the room was a dump before us, the manager of the hotel named Miguel Angel Herardo Esteban was threating us that they won't let us out of the country! They ruined our stay by leaving nasty notes at the door with threats about the payment for something that we did not even do.They treated us like some sort of vandals with no respect for their customers.Also, the FOOD at the hotel was DISGUSTING! We do not understand how in a 5 star hotel they can feed people that food. Just to name a few issues happening to us.First, the burger patty was red and when my boyfriend asked the cook to fry it more, the cook denied sating that that was "ready", we were sitting outside and there was a hungry cat screaming, we gave him a piece of that patty and guess what - he would not eat it!! Imagine what they feed to people if a hungry cat would not eat it!!! Second, I found a hair in my food and burned sandwiches/eggs etc. were regular. Service was very bad also. When we sit at the tables in their Rocket Club 24hr snack bar it took 15 to 20 minutes for someone to approach us and about 40 to 60 minutes to get the food. On a side note,to get a drink at the bar took at least 15-30 minutes.Overall it was NOT a 5 stars hotel, it was barely 3.5 stars. We are very dissapointed and would not reccomend anyone to go there as you definitely overpay for what you get.We have all of the pictures for prove if anyone is interested!
Royal Service for that special and wonderful experience January 2018Just returned from a week vacation at Paradisus Princesa del Mar which we found to be one of the best resorts in Varadero! . Paradisus Princesa del Mar is a wonderful resort (staff included)! We chose the Royal Service (adults only). This was our second time at the resort and we are looking forward to return .Location of the hotel and beach is beautiful, and the service level of the hotel is well above the Cuban standards. The management staff, Mark ( Royal Service Manager) and Miguel (Resort General Manager) were very attentive and helpful and always available .Landscape and grounds are beautiful and well taken care of. Rooms are large, clean and lovely and so is the pool area and private beach. Another plus that at this resort is the people they employ. Everyone is very nice and kind and they treat you like they would treat friends and family. The Royal Service section is very quite and very relaxing, there's not as many people around so you have much more privacy. Pool area is very spa like and the private beach section is just another level in terms of service and tranquility. The Royal Service is simply an upgraded level of experience, definitely worth that extra cost!Royal Service guest got access to an upscale private a la carte restaurant called Miramar .We had daily breakfast and lunch and some dinners we also went to the second upscale restaurant called Hill Top, its location as the name indicates is on the top section of the Royal Service area with a fantastic view of the resort, the ambiance and food were excellent. The staff at Miramar always welcomed us with open arms! Yinet at breakfast and lunch and above all Lourdes at Dinner, she was amazing, very friendly always smiling and super fast with our dinner order .Food at this main Restaurants was excellent. Also the a la carte specialty restaurants on the main Resort area, were outstanding : Marseille , Japanese (Sakura) and the Oriental (Bamboo) .Other perks include the private beach and pool area with plenty of outdoor day beds, % off massages, packing and unpacking services, priority booking for restaurant and spa services, unlimited free wifi cards, express check in and check out, and booking of private day tours and butler service.The butlers were very nice and professional and did their very best to make the stay enjoyable, they always greeted us with a smile and asked how we were doing and if we need anything extra. They took care of all restaurants booking as soon as we arrived. Thank you Ernesto!!!I thoroughly enjoyed the night entertainment shows ( beautifully choreographed shows). What an amazing energy level of all the dancers!They had plenty of Day Time Activities including :Yoga, Dancing lessons, Spanish lessons etc and Fitness Activities . Felix was the man on charge and he was outstanding . The 4:30 dancing class, was not to be missed with Felix teaching all his dancing moves.All of the staff at the Royal Service reception, above all, Ivis and Laura were professional, friendly and very attentive. I felt like We were at home with good friends. We'll miss their lovely smiles and hugs. I would like to publicly recognize them all (Lourdes,Yinet,Melissa,Felix,Suamy,Fernando,Ernesto etc)! Thank you for your kindness and hospitality. I will always remember how gracious and respectful you were. To summarize, this staff was attentive and should be commended for their professionalism.I would like to thank Mark, the Royal Service Manager and Miguel, the Director General , always visible and available Thanks once again to all the Royal Service staff for making our holiday to this resort the best trip ever. We are already planning our next and third visit to this resortIf your looking for a pampered vacation with top notch facilities, this place is for you. Get away from the crowds in this luxury adults only complex. January5 January 12 2018F. Rey
Maintenance of things is very low, over 50% of the drinks menu is unavailable. Food from the buffet is amateurishly prepared.But some of the staff is very very professional and pleasant.Cheers to Danay and Belgis from the buffet restaurant for making our lunches and dinners great experiences!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks & drinks at Club House
- A la carte dining w/reservations
- 24 hr room service
- Unlimited International & Domestic drinks
- House wine w/lunch & dinner
- Non-motorized watersports are subject to demand & weather conditions, time restrictions may apply, reservations required, all w/instruction & equipment:
- Pedal boats
- Banana boat rides
- Scuba lesson & 1 dive at sea/person/week for certified divers only
- Day & night tennis
- Fitness centre
- Indoor games room
- Daily activities
- Nightly entertainment
- 434 suites in 12 buildings
- Restaurants including 6 a la carte restaurants: French, Asian, Italian, Japanese, Caribbean/Seafood/Steakhouse and International (dress code & reservations required)
- 24 hr room service
- Club house
- 6 Bars including Swim-up bar
- Pools including 1 heated for Hacienda's Club guests
- Golf practice range (fee)
- Putting green (fee)
- Tennis courts (fee)
- Watersports centre
- Indoor games room
- Internet access (fee)
- European Spa/wellness centre
- Car rental
- Laundry service (fee)
- 24 hr medical services (fee)
Junior Suite Garden View Rooms include:
- 1 king or 2 twin beds
- Satellite TV
- Pay-per-view (fee)
- CD player
- Internet (fee)
- Coffee/tea maker
- Iron & ironing board
- Full bathroom
- 220V & one 110V - for shavers only (adaptors required)
- Balcony or terrace w/garden view
- Max occupancy 2 adults
- Junior Suite Ocean View available
- Deluxe Ocean View w/whirlpool available
- Grand Deluxe Ocean View w/jacuzzi available
- Honeymoon Ocean View available upon request
Optional Free Weddings & Vow Renewals - Please inquire for further details.
Honeymoon Bonus - Receive a room upgrade (subject to availability, upon check-in), a bottle of sparkling wine in the room, fruit basket in the room, private cocktail and dinner in an a la carte restaurant and one photograph. Request at time of booking. Proof of marriage required.
Upgrade Your Package - Upgrade to a Concierge Suite includes: private roundtrip airport transfer in destination, express check-in/out service, concierge service, 24-hour room service, nightly turn-down service, daily mini-bar refill, unlimited green fees, preferential restaurant reservations, dining at a private hill-top restaurant, private cocktail party, use of heated swimming pool. Please inquire for prices.
Seniors Bonus - Special rates available for guests that are aged 55 and over. Some restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Princesa Del MarVaradero,Cuba
- Hotel Contacts
- Extra Info
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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