- What's Included
- All Inclusive Features
An outstanding resort in Varadero. Great location as it's situated super close to the beach. As you enter the hotel, you're greeted by an amazing lobby. The rooms are relatively pleasant to sleep in. There are a few rooms that have gone through some renovations, making for a really great stay. Room upgrades are very reasonable, so definitely try to take advantage of this! The staff are amazing. They ensure that you're getting the most out of your stay. The housekeeping staff do an amazing job to make sure that your room is always well stocked. OK food options for what's available in Cuba.
Location: Directly on Rincon Frances beach in Varadero, a 20 minute drive to downtown, approximately 40 minutes from airport.
PARADISUS VARADERO On our(sunwing) flight from ottawa to varadero cuba march 16,2017 we were to have a champagne flight there was no champagne served to us only select few got served. When we booked our tickets we stipulated that my father was in a wheelchair and they were ill prepared and didn't make any fast effort to accomidate us a.s.a.p. When we arrived in Cuba to our designated hotel Paradisus Varadero we were not treated with friendly reception at the check-in desk. The receptionist checked in people that were on the same bus as us and got a room before we did also they told us we had to wait until 4pm to get our room when our flight arrived starting at 6am and landing in cuba at 10am. When were checking-in the receptionist ask for our passports and when she handed them back she gave us the wrong ones good thing i checked and told her this is not my family. She clearly did not know how to multi-task then proceeds to talk smack about me in spanish so i said to her you better not be talking about me because i understand what your saying! We booked for triple occupency and they gave us double beds and no cot. The cleaning service is reprehensible this is not 5⭐️qulity. Our first night we found sand in our bed. We only had two towels in the room the room was absolutly disgusting the bathroom was full of ants and toilet paper on the wall the shower was not clean the toilet was not clean the counters were dirty the tv screen was scratched to point were u couldn't see the picture. The wait staff are not worthy of a 5 ⭐️while eating dinner the first night we arrived they dropped a glass and shattered all over my father and mother and they were cut from the shattered glass there were no appologies given. When asked for more of a beverage we wouldn't get it we would have to ask a few times before recieving it. Everyday and night without fail plates and glasses are dropped servers shouldn't carry more than they can handle. When we asked the servers for more water they ignored us and then proceeded to fill other guests glasses this to me is completely disrespectful and they don't call you Sir or Mme that is so RUDE!!We were asked to fill out a guest survey by the cordinator of guest services she was very helpful and appologetic,she also saw to it that we were taken care of a.s.a.p she found a solution right away and told us to be patient the following day we were moved to an acctual 5⭐️facility on the same premises.(royal services) A grounds keeper he was even apologetic for the way the room appeared and just wanted us to enjoy our trip he was very sweet. The quality of the food as soon as we upgraded was 100 times better. Even the coffee was better!! Upgrade to Royal Service:Is was a heck of alot better than being treated like a peasant! After having spent alot of money on this trip i was hoping to have had royal service from the beginning and not half assed service where no one cares about their job and don't care about the people they serve. I work in the service industry and when i'am expected to give 5⭐️quality service i expected it in return. Sufice to say this will be my last trip to Cuba!
We stopped here for 1 week, we were a little apprehensive after reading the bad reviews, we thought it was going to be a nightmare, but it turned out to be a very nice week away.we had a little trouble checking in, there was a mix up with the booking, but it was not the fault of the hotel, and when it was sorted we were pleasantly surprised with the accommodation.The Complex was huge, there was quite a few bars and eating areas, so you never got bored of the same place, you could wander round and find something different.The staff were very pleasant, we only met one person who was having a bad day, but hey....dont we all? I notice a lot of the negative posts are from the Canadians, perhaps us Brits have lower expectations. but a lot of the reviews seem to be unfair.Now dont get me wrong, the place isnt perfect, there are few niggles here and there, but the food is great, the drinks are nice and plentiful, just dont be expected to be served straight away, this is Cuba and nobody rushes, just go with the flow and relax, i am sure you will enjoy yourself hereI would definitely go again..
My group of 5 and I arrived to Varadero after an exhausting experience in Havana, and thank God we chose this hotel ! As soon as we arrived we were greeted by a friendly receptionist that noticed we were tired and offered to do our book-in process as we comfortably sat in the couches on the lobby. We booked a two room oceanfront suite that was the perfect size for us all. The side of the beach of the oceanfront room is a bit rocky, but a 1 minute walk resolves that issue. That same night, we had a small mishap with one of the bartenders, and as soon as we complained, we spoke to the Director Toni Scharer Sard, whom was an angel ! He immediately resolved our issue, and we were moved to the Family Concierge side of the hotel. This side of the hotel provides even greater service and food and it has its own private pool and each room gets their own concierge. I loved everything so much that I will be returning with my family this July ! Thanks Toni and the Family Concierge staff for making our stay so pleasant !! I definitely recommend this hotel, especially for families with little ones, they do so much to make sure the kids are entertained! BTW, I recommend the Asian restaurant on the family concierge side as well as the BBQ by the beach! So delicious !
We visited the Paradisus Varadero for 1 week in March 2017. We travelled with our 2 kids ages 3 and 11 and stayed in the Family Concierge section.We have travelled to all-inclusive resorts more than 10+ times.Restaurants - very repetitive... not the best selection of food.. you will eat a lot of bread and pizza. Drinks - the drinks sucked at this resort.. the bartenders use cheap ingredients and they mix drinks very poorly.. and we asked for a strawberry daquiri and no bartender could make it.. Constantly keep saying they had no mix or grenadine. They did not even have apple juice in the entire resort, keep asking and gave up and no juice at restaurants.Room (Family Concierge Section) - dirty showers, filthy bed sheets with lipstick and only 2 pillows. Had tip maid to get face cloths.Pools - OK pools, unfortunately very cold. No towels exchange the entire week, my wife went more than 4 times through out the week, even early in the morning and no towels. People smoking in Family Concierge Section and nobody said anything. This section was specifically noted as a non-smoking section and visible signs.
The staff made the difderence for me on this trip. Such friendly and hatd working folks. Very humbling. People worth mentionning JJ and Ray regarding entertainment and our Concierge Egle Ramirez on the family concierge side of the resort. I can only hope that the management recogniwea these hard working people I would go back for sure
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- A la carte dinner w/reservations
- 24 hour room service
- Christmas and New Year's Gala Dinners
- Unlimited Domestic beer, International drinks, including House Wine
- Pedal Boat
- Non-motorized watersports listed above 3 per week
- 1 Introductory scuba diving lesson at pool, subject to availability
- Use of bicycles
- Game room
- Use of Sauna
- Spanish lessons and dance lessons
- Nightly entertainment
- 421 rooms in 28 two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, International, Spanish, Steakhouse - dress code & reservations required
- 24 hour room service
- Snack bar
- 4 bars including swim-up bar
- 2 outdoor pools
- 1 pool with Children's area
- Meeting facilities
- 3 tennis courts on-site
- Shopping on-site
- Beauty salon
- Laundry service (fee)
- Car & moped rental
- Internet access (fee)
- A range of watersports available
- Medical services (fee)
All accommodations include:
- Separate sitting area
- Satellite TV
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Full bathroom
- Hairdryer 220V (converter/adapters required)
- Balcony or terrace
- Max occupancy 3 persons
- 1 king or two 3/4 beds
Oceanview Junior Suites
- Same as above but with oceanview
Kids Deals - 1 child 3-12 pays special all-inclusive rate. Children 2 years & under stay and eat free when sharing with 2 adults.
For the Kids - Baby Club for ages 0-4, Kids' Club for ages 5-12 enjoy Kids' section of main pool & Playground, Babysitting subject to availability. (fee)
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in), welcome cocktail, breakfast in room the morning after arrival, a private check-in, flowers in the room on arrival, fruit basket on arrival, a bottle of wine on arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 7 night stay required. Request when you book. Proof of marriage certificate required at check-in.
Wedding Packages - Available, minimum number of guests required. Please inquire for details.
Senior Specials - Guests 55+ receive special discounts when booking with a minimum of 2 adults per room. (not applicable with any other offer) Proof of age at check-in.
Golf Bonus - 1 round of free golf per person per week is offered. Golf is based on 18 holes, Caddies and carts are mandatory and at extra cost. Subject to availability. Golf should be pre-booked to avoid missing preferred tee times. Email: email@example.com Can also be arranged locally based on available tee times. Minimum 7 night stay applies. This offer subject to change.
Free Diving - One open water dive per person per day (Only for certified divers).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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