- What's Included
- All Inclusive Features
An outstanding resort in Varadero. Great location as it's situated super close to the beach. As you enter the hotel, you're greeted by an amazing lobby. The rooms are relatively pleasant to sleep in. There are a few rooms that have gone through some renovations, making for a really great stay. Room upgrades are very reasonable, so definitely try to take advantage of this! The staff are amazing. They ensure that you're getting the most out of your stay. The housekeeping staff do an amazing job to make sure that your room is always well stocked. OK food options for what's available in Cuba.
Location: Directly on Rincon Frances beach in Varadero, a 20 minute drive to downtown, approximately 40 minutes from airport.
Just got back and it was a very enjoyable experience. As always anyways. The Family Concierge is a Family oriented resort, very modern and upscale from what you may see elsewhere. I particularly appreciated the buffet, not only is closed with Air Conditioning but overall is decent menu. The pools were pretty good, and since is Family only you don't get the odd couple being indecent in front of kids. Our concierges had made reservations for us at the various restaurants. Though we did not used them all, as kids were tired and food is always a point of improvement. No matter the resort. They have to use more the bbq and less the boil. Chicken and Pork seemed to always bee boiled.The one major critique I have is that the Family Concierge area has very modern aesthetics, including ambience music. But honestly if Management is looking these comments please enhance decor and music to reflect Cuba. Otherwise it looks like the pool, lobby or restaurants could be in Toronto, NY or Florida. It looks like Hotel Management went to the extreme to modernize (nothing wrong with that, love it) but removing the Autentica Cuba from it. Just add some art work and music and you got it back.Love that you do have free WiFi - you get unlimited free 1-hour WiFi cards. You have to use 1-card for every 1-hour of use, but who has the time? I did not used them all, you can use them to tip local staff. I did tested speed and was something like 3Mbps download and 5Mbps upload; so this being a public WiFi is a very good internet connection. I get lower speeds at Hotels in Canada. Btw, the internet cards also work at the Varadero airport.Beach access is a short walk thru the old Paradisus resort. But somehow it felt long, may be is because you have to go thru buildings and main pool. Would be great if Family Concierge had a faster access to the beach, or a secluded beach besides Royal Service.
We stayed at the Family Concierge part of the Paradisus. Its new and quite lovely. We had a wonderful suite, with a swim up pool. My kids - age 9 and 16 - loved it. Very clean. Service was excellent. Beach, which was about a 7 minute walk, is beautiful. Cuban resorts are not for foodies, but with the specialty restaurants, we found plenty to eat. I wouldn't currently recommend the non Family Concierge part of the resort. It is long in the tooth, but it looks like it is under some serious renovation. But the Family Concierge side was just what you would expect from a higher end Cuban resort. I would definitely recommend the resort for families.
I just realised Tripadvisor did not publish my review one year ago when we stayed in August 2016 at this resort and so, here I am, with a short summary as it does not unfortunately deserve a longer one.Location, sea and surroundings deserve a 5/5. Service at main restaurant for breakfast, lunch or dinner is 2/5Queue to book other restaurants in the morning: 0/5Ocean-front Lux suites 2/5 (curtains not working, bad smell and very dark; old and humidity-stuffed furniture)Lobby and general room service is a 0/5 (extremely rude, we took 2 1/2 hours to check in and they have no passion for their work).We were then moved to the reserved uber-lux Royal area with butler service. It immediately seemed much better. Particularly the pool service and the restaurant. Unfortunately, one of our two interconnecting rooms had the bath tub spraying water into the ceiling; so we were moved to another one, where wifi was not working and it got soaked by a rainfall. So we got moved again. With this new accommodation, we as a family, unfortunately, had no communicating rooms any longer. So the last days of our stay were not as enjoyable inside the resort. Royal service: 3/5.We took a few trips which we organised independently as we did not trust the lobby service. We did well. It all worked out really good. Go to Cayo Blanco with a private yacht. It is a gorgeous outing, and you have the opportunity to meet the dolphins in the middle of the sea and fish with the skipper. Beautiful.Hotel was however FAR AWAY from its 5* ranking.
We stayed my wife and I for 2 weeks in this beautiful hotel back in September 2016. I really don't have anything negative to say. Amazing wide beach with palmtrees, great restaurants à la carte, amazing pools, the place is so big that sometimes you dont see anyone, we loved that feeling of being in an exclusive place. The service was really excellent as well, Miguel was just there to make everything perfect. We couldn't thank him enough for everything he did for us! If you need anything that is the man to call! Really professional and friendly! We stayed at the Family Concierge the whole time(brand new), that's the best area in our opinion.... I mean if we plan to go back to Cuba we'll definitely go back to Paradisus, it was that good. We are really missing it!Mo' and Fa'
Family Summer Vacation to ParadisusOur family of travelled to Paradisus Varadero Resort & Spa from July 5-12 /2017. Our experience with Air Canada Rouge was very good from Toronto to Varadero. However, the return transport from our resort to the airport was an hour late. A call to the resort from the tour rep on board would have been appreciated to prevent us from waiting in the lobby for that period and diminish our stress.The resort and grounds are beautiful, our suite on the Family Concierge side of the resort was outstanding. We are a family of 5 and required two rooms, on the first night our rooms were not connected and were a distance apart. It took me an amount of time and expense to upgrade to a two-room suite adjoined with another. These suites were on the ground floor and had access to a gazebo and a somewhat private pool. We were all quite pleased with the new rooms. A lack of laundered towels was an issue during our stay. We were told that the towels were sent off the resort to be washed and there was an issue with the service supplier. This is an issue that requires a remedy, guests require towels. Housekeeping did a great job in our rooms, friendly and polite and worked very hard. I found the Guest Services staff to be very good Hector and Angel were very pleasant transporting our bags and providing transportation to the main resort and beach. The Concierges assigned to our family were excellent; Natalia and Javier, did their very best to ensure our vacation was suburb. The Family Concierge program is quite nice, a la cart meals were booked for us along with any off-site activities and took care of details and provided advice. Our Concierges had a genuine desire that our vacation was the best it could be, and we greatly appreciated them.The double decker bus is a great way to see Varerdero, it cost 5 CUP and it can be ridden all day and makes many stops throughout the peninsula. Also in my opinion Lazaro a bartender at the main lobby bar (Krystal) makes the best mojito I have ever enjoyed. I have consumed an amount that qualifies me to offer my opinion. This was not our first trip to Cuba and the second visit with our children. Cuba is a unique travel destination that does not have access to all the amenities that one might expect. Our family feels that the hospitable nature of the Cuban people and the beauty of the surroundings far outweigh the shortcomings of luxury items. I was annoyed by two realities on our trip: the conversion of our Canadian dollar to the Cuban Convertible Peso, roughly $100 converted to 64 Convertible Pesos, ridiculous! It is more troubling when one contemplates where that money is being allocated, it surely is not to the resort workers. The second is the behaviour of many European guests that have clearly have no manners or decided to leave them at home. There are no excuses for blowing noses in the pool, cutting in buffet lines, yelling at resort workers and other guests. Perhaps the need pre-entry seminar on being courteous.I would recommend Paradisus Varadero Resort & Spa and would consider returning . The resort and beach were beautiful.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- A la carte dinner w/reservations
- 24 hour room service
- Christmas and New Year's Gala Dinners
- Unlimited Domestic beer, International drinks, including House Wine
- Pedal Boat
- Non-motorized watersports listed above 3 per week
- 1 Introductory scuba diving lesson at pool, subject to availability
- Use of bicycles
- Game room
- Use of Sauna
- Spanish lessons and dance lessons
- Nightly entertainment
- 421 rooms in 28 two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, International, Spanish, Steakhouse - dress code & reservations required
- 24 hour room service
- Snack bar
- 4 bars including swim-up bar
- 2 outdoor pools
- 1 pool with Children's area
- Meeting facilities
- 3 tennis courts on-site
- Shopping on-site
- Beauty salon
- Laundry service (fee)
- Car & moped rental
- Internet access (fee)
- A range of watersports available
- Medical services (fee)
All accommodations include:
- Separate sitting area
- Satellite TV
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Full bathroom
- Hairdryer 220V (converter/adapters required)
- Balcony or terrace
- Max occupancy 3 persons
- 1 king or two 3/4 beds
Oceanview Junior Suites
- Same as above but with oceanview
Kids Deals - 1 child 3-12 pays special all-inclusive rate. Children 2 years & under stay and eat free when sharing with 2 adults.
For the Kids - Baby Club for ages 0-4, Kids' Club for ages 5-12 enjoy Kids' section of main pool & Playground, Babysitting subject to availability. (fee)
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in), welcome cocktail, breakfast in room the morning after arrival, a private check-in, flowers in the room on arrival, fruit basket on arrival, a bottle of wine on arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 7 night stay required. Request when you book. Proof of marriage certificate required at check-in.
Wedding Packages - Available, minimum number of guests required. Please inquire for details.
Senior Specials - Guests 55+ receive special discounts when booking with a minimum of 2 adults per room. (not applicable with any other offer) Proof of age at check-in.
Golf Bonus - 1 round of free golf per person per week is offered. Golf is based on 18 holes, Caddies and carts are mandatory and at extra cost. Subject to availability. Golf should be pre-booked to avoid missing preferred tee times. Email: email@example.com Can also be arranged locally based on available tee times. Minimum 7 night stay applies. This offer subject to change.
Free Diving - One open water dive per person per day (Only for certified divers).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.