- What's Included
- All Inclusive Features
An outstanding resort in Varadero. Great location as it's situated super close to the beach. As you enter the hotel, you're greeted by an amazing lobby. The rooms are relatively pleasant to sleep in. There are a few rooms that have gone through some renovations, making for a really great stay. Room upgrades are very reasonable, so definitely try to take advantage of this! The staff are amazing. They ensure that you're getting the most out of your stay. The housekeeping staff do an amazing job to make sure that your room is always well stocked. OK food options for what's available in Cuba.
Location: Directly on Rincon Frances beach in Varadero, a 20 minute drive to downtown, approximately 40 minutes from airport.
Just got back from one week at the Paradisus with Royal Service. We have never travelled with the upgrade before and we loved it. The Royal Service was spectacular. Our Butler Marilin was super. Everyday she would come find us to see if we had enough beer and water in the room. She made reservations for a nice dinner every night and answered any questions we had. It was nice not to have to rely on the buffet for dinner although we did go for breakfast and lunch a few times and it was good. The restaurants we went to in the resort all had good food. Our favorite was the Italian and we went there twice. I am always leery of ordering steak in Cuba but it came recommended to us and we had steak twice. It was great both times. The room was really nice in Royal service. We enjoyed room service for breakfast 3 times and it was perfect. Our large room had king size bed, walk in closet, whirlpool tub and an outdoor shower. The beach in the main part of the resort was the best I have seen. The water was clear and there are no rocks on the bottom. There are plenty of chairs every where and we did not feel the need to run out early to save chairs for the day. This was our 4th time to Cuba so we did not book any trips although we took the "hop on, hop off bus" into Varadero one day. It was $5 for the day for the open top double decker bus that is for tourists. We can't get enough of the country. The people working in the hotel were all really nice to us. We had great service everywhere but a special shout out to Bernardo (the night bar tender) and also to Jorge (the daytime bartender).Would definitely go back. Royal service was fantastic!
We went to Paradisius with a group on January 2017. We got upgrated to the Family Concierge section which was amazing. The rooms were new, clean, and service was outstanding. The site is perfect for families; this is one of the greatest beach I've seen and the beach is closed to everything (rooms, lobby, restaurant, pools, etc). The volleyball filed and soccer space on the beach are great too. I would recommend the Family Concierge Section.
We were booked in a junior suite which is the oldest part of the resort, but later got upgraded to a family concierge suite because we complained about the poor conditions and help from our travel agent representative. Curtains were falling down because of missing hooks, no toilet paper, no sheets under the worn out hospital style blankets, worn out linens, poorly cleaned bathrooms, lack of general cleanliness. No Kleenex on the resort anywhere. Pool tables in the resort had torn covering cloth and pool table cues had no tips.Food was terrible. Dining room is open to the outside and very windy. They ran out of black tea bags for the last 2 days of our stay all over the resort.Service is poor - even in the family concierge suites. No one answers the phone for service. They take forever to send anything to your room. Maids don't give out adequate towels and don't offer an alternative cleaning time. They hid the drain stopper in the bathtub because they want you to shower instead (notice near the sink advises showering rather than tub bath) - took me 2 days to get the drain stopper - no one is ever in a hurry to solve problems. Wi-Fi is terrible even in the lobby and you have to pay for it.More a 3 star resort -Avoid the junior suites at all costs. Family concierge suites are new and clean but don't expect butler service as advertised - you may see them only at check in. Royal service suites are old too but better than junior suites but are more for older folks who want a very quiet dead experience and their beach is not as good.I can't say enough good things about the main beach - close by, accessible, lots of loungers, sun and shade areas, walk out for a 100 meters only waist deep, no rocks, soft white sand - but no water sports of any kind while we were there last week.
Other than the family section the rest of the resort looked very tired. Main lobby men's washroom had 4 urnials only 2 worked, 2 of the 3 toilets had no lock on the door.We had a nice coffee machine in our room but almost had to beg for coffee to be left every day.There was lots of food as long as you like the same thing everyday. Main course did change every day but when it was gone there was no more. Al a cart restaurants weren't that much better."Forcing" you to pay in Cuban convertible peso's which were considered at par to the US $ and euro made most things expensive.The Beach was the best feature. very clean and could walk quite a distance both ways.
This was a family vacation we traveled with three children under the age of five,daughter and son in law . A young couple and of course my husband and myself. First the ocean is very important to me and this resort did not disappoint. From your morning latte in the lobby. to your breakfast at the main buffet ( and lunch if you wanted ) provided unobstructed views of the beach and ocean. The beach was a ten out of ten you can walk on a clean safe beach for a long long way. The beach has shade or sun and many many beach chairs . It is stunning. The pool had ocean views as well. The grounds are well kept and rooms were spacious and clean. We did move rooms once and any problem was fixed asap. There were a couple of complaints or hot water. No one on our group had any hot water complaints.The resort had a variety of vacationers from around the world and the resort did a good job of having foods that were reflective of this. The breads were fantastic, fresh fish, grilled meats, calamari , pizza and pasta bar.We all found our grove and had no complaints about food .Japanese restaurant was good - we ate at buffet for the most part . Fellow travelers had mixed reviews for restaurants what one said was great next person did not like. Oh and beach BBQ was excellent.Over all I think this resort was a great value and had the nicest beach in the area.The kids club and pool and staff were excellent. There were themed parties and activities every day - pirate party treasure hunt ,birthday party kids snack bar - the three and five year old loved it!We stayed in the original section more colonial feeling and enjoyed the mature trees and vibe.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- A la carte dinner w/reservations
- 24 hour room service
- Christmas and New Year's Gala Dinners
- Unlimited Domestic beer, International drinks, including House Wine
- Pedal Boat
- Non-motorized watersports listed above 3 per week
- 1 Introductory scuba diving lesson at pool, subject to availability
- Use of bicycles
- Game room
- Use of Sauna
- Spanish lessons and dance lessons
- Nightly entertainment
- 421 rooms in 28 two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, International, Spanish, Steakhouse - dress code & reservations required
- 24 hour room service
- Snack bar
- 4 bars including swim-up bar
- 2 outdoor pools
- 1 pool with Children's area
- Meeting facilities
- 3 tennis courts on-site
- Shopping on-site
- Beauty salon
- Laundry service (fee)
- Car & moped rental
- Internet access (fee)
- A range of watersports available
- Medical services (fee)
All accommodations include:
- Separate sitting area
- Satellite TV
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Full bathroom
- Hairdryer 220V (converter/adapters required)
- Balcony or terrace
- Max occupancy 3 persons
- 1 king or two 3/4 beds
Oceanview Junior Suites
- Same as above but with oceanview
Kids Deals - 1 child 3-12 pays special all-inclusive rate. Children 2 years & under stay and eat free when sharing with 2 adults.
For the Kids - Baby Club for ages 0-4, Kids' Club for ages 5-12 enjoy Kids' section of main pool & Playground, Babysitting subject to availability. (fee)
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in), welcome cocktail, breakfast in room the morning after arrival, a private check-in, flowers in the room on arrival, fruit basket on arrival, a bottle of wine on arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 7 night stay required. Request when you book. Proof of marriage certificate required at check-in.
Wedding Packages - Available, minimum number of guests required. Please inquire for details.
Senior Specials - Guests 55+ receive special discounts when booking with a minimum of 2 adults per room. (not applicable with any other offer) Proof of age at check-in.
Golf Bonus - 1 round of free golf per person per week is offered. Golf is based on 18 holes, Caddies and carts are mandatory and at extra cost. Subject to availability. Golf should be pre-booked to avoid missing preferred tee times. Email: firstname.lastname@example.org Can also be arranged locally based on available tee times. Minimum 7 night stay applies. This offer subject to change.
Free Diving - One open water dive per person per day (Only for certified divers).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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