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- All Inclusive Features
An outstanding resort in Varadero. Great location as it's situated super close to the beach. As you enter the hotel, you're greeted by an amazing lobby. The rooms are relatively pleasant to sleep in. There are a few rooms that have gone through some renovations, making for a really great stay. Room upgrades are very reasonable, so definitely try to take advantage of this! The staff are amazing. They ensure that you're getting the most out of your stay. The housekeeping staff do an amazing job to make sure that your room is always well stocked. OK food options for what's available in Cuba.
Location: Directly on Rincon Frances beach in Varadero, a 20 minute drive to downtown, approximately 40 minutes from airport.
This is the most disappointing hotel we have ever been to. In august 2016, 6 months before our vacation, we booked Royal service Suites for the whole family, including my parents. When we arrived at Paradisus Varadero in February, it turned out the Royal service was changed to adult only, and they forced me and my 9 year old daughter to the family section. Had they let us know in advance that Royal service was changing to adult only, we would have cancelled and found another hotel in Varadero. The two hotel managers involved handled the situation with astonishing rudeness and coldness. The food both at the buffets and the a la cartes was simply horrible. And bad food is not a Cuba phenomenon: Luckily we had four days in Havana after our disappointing Varadero experience, and ALL the food we had in Havana, both at our hotel there and other restaurants, was great. At Paradisus Varadero we talked to a number of experienced Cuba travellers, many from Canada who had been to Cuba many times, and they all said Paradisus Varadero was the worst they had been to. So: Stay away, find another hotel. And a word of advice to the Melia hotel chain, which owns Paradisus Varadero: send the so-called chefs to cooking school. And not least, send the managers at the hotel - especially the young woman in charge at Royal service - to a course to improve customer service attitude.
A wonderful place to relax, this resort is the ideal destination for families and has a lot of swimming pools, restaurants and buffets , a well equipped gym, and a magnificent staff. I must highlight as well, the resident manager Tiziana Gomez, as she scored high marks on my books.
I came here in July with my sister and my cousin for a summertime family vacay. It was our first time in Cuba, and we had a great time. The resort and the spa were very pretty, and beach was absolutely beautiful. Almost everyday was clear blue skies to match the clear turquoise water, and there were always water activities to do (scuba diving, kayaking etc.) and always a space to relax on at the beach.FOODFirst off the food was okay, probably a 3/5. Some dishes were much better than others in the buffet area, but some of the a la carte restaurants were a little disappointing. The food in the buffet area is in a wide open space, and the dining area itself is in the same open space. So the area is very free for flies and birds to fly through (and they do). Grilled meat and fish on the beach everyday at lunch were great, probably the highlight food-wise.ROOMWe stayed in the main area of the resort. The first room we had was on ground level, but we switched afternoon 2 nights to a room on a second level villa because of bugs. Granted, this is a tropical country and should be expected. We were just not prepared to stay in a room where it was easy for very large insects to appear (they are definitely much larger than what you would see in a Canadian city, and insects of any size are just not our cup of tea). The room itself was perfectly fine, with comfortable beds and all the basics you would need. Slightly dated, but nothing terrible, we barely stayed in the room anyway so we didn't need much.SERVICEThe service was fantastic. The vast majority of the staff were extremely nice and attentive. There was a very kind lady who made our eggs every morning (we regrettably did not get her name). Kenia was our very cheerful server almost every morning for breakfast and we could not have asked for anyone better. Janice was the amazing cleaning lady for the first room we stayed in (and was kind enough to clean up the mess we made after we had frantically killed insects the night before! We actually do not know what we would have done without her). By far the best part of our trip was the constant stream of things to do and watch between the beach and all the entertainment. Jimmy, Andy, Eddie, and Ray were the entertainers who made our trip amazing. We had endless fun with them on the beach doing water aerobics, playing volleyball, dancing lessons, making drinks, and everything in between. Any questions we had they would answer, and there were many times between activities that we would all laugh and have fun. Our trip definitely would not have been the same without them. Overall I would give 4.5/5 stars. Would definitely come back again :)
I stayed at the Paradisus Varadero with my family, my husband and my 2 children, 7 and 10 years old. We've been many times to Cuba so we pretty much know what to expect . My kids and us just LOVE THE BEACH and once again.... it was just amazing.When we got to the hotel it was pretty late but check in was done in no time they were very welcoming. When we got to the room it is true that they need some update... but it was very clean. We enjoyed pretty much all of the restaurant a la carte but my kids favorite was the Italian!!!! We hate à la carte every night expect for the first day... never had a problem booking any of them. As per the buffet , yes there's flys and little birds... but the view .... is tropical.... !!! The food is good ... you can always find something you like. After a few days we had some issue with our room... and a crab !!!! Kept on knocking at our Patio door... Huge crab... it was a pretty funny situation . Since my kids were very scared of the crab the change us rooms to the Family Concierge. That section is all brand new beautiful spacious rooms. They have a a buffet for them self, I only used but it look very nice and food was good.Even had a little section for the kids.I must say that the service we got there was definitely upgraded !!! Emilio our concierge was very caring always smiling! And the manager taking care of the family Concierge Tiziana is just amazing !!!! By far one of the most professional people I met ! She is caring and really empathizes with her client.. something sometimes we don't really see. She will go out of her way to accommodate you and your family. I would definitly go back to Paradisius but probably in the family concierge, the kids really loved it !!
Kids ClubThere was no kids club at this resort. I travelled to this “5 star” resort as a single parent and chose this resort because the website has stated there is a kids zone that operates from 9:00 a.m. to 10:00 p.m. There was NO kids zone. There was no organization of events for kids during the day or in the evening. There was no place for the kids to go and play together. This is outrageous, especially given the full price adult fare I had to pay for my 8 year old son to stay here for one week. RoomUpon arrival, my son and I were taken to a room around 10:30 p.m. The bellboy opened the door and there were gigantic ants running on the floor around the bed. The bellboy called ‘700’ on the phone, being the front desk, and told them the situation about the ants. The front desk told the bellboy that someone would come to spray the room and then he left.I went further in the room and there were more gigantic ants crawling everywhere. I checked the bathroom and there were two gigantic ants running around inside the toilet. I lifted the toilet seat, which was filthy, and there were more ants on the inside of the toilet seat. By this time, the bellboy had come back to our bungalow as more people were arriving. I told him that nobody had come to spray the room and there were many bugs. He told me to continue calling ‘700’ on the phone, which I did and of course nobody answered.I turned on the shower to clean the toilet and not only was the water freezing cold, but it did nothing to deter the ants. Then I used an entire bottle of Deet bug spray all around the bathroom and under my bed to get rid of the ants. Unfortunately, it did not work. We tried to sleep, but there were ants crawling in the entire bed and I actually got bitten by the ants. Needless to say, nobody came to spray the room.As soon as it was daylight, I went straight to the front desk to tell them about the room. They did not seem surprised and immediately switched me to a pool side junior suite, room 2122.I thought the problem would be solved but I was wrong.In room 2122, the maid came to me and pointed out a part of the room that was not clearly visible as it was hidden behind the chairs. She showed me that the wall was broken. She kept gesturing that the wall could fall down at any minute. I went back to the front desk and told them this but they said that the wall would not fall down.I thought all was well until we went to use the bathroom. The sink was completely blocked. Again, I went back to the front desk to ask them to fix it and they sent a maintenance man. He tried his best, then asked me if he could come into the room to see the wall and he was shocked that we were told to stay here and repeated that the wall was going to collapse. We spent the rest of the week brushing our teeth and washing our faces in the shower. At night, I went to sleep in my bed and saw the mattress was broken. The hotel hid this well with the bed coverings. You would never know until you actually climbed into bed and felt the bed was broken. When I say broken, I mean the ¾ of the mattress literally sank and the springs were damaged in the mattress. Again, I went to the front desk and told them that the bed was broken and they told me they already upgraded me to a poolside room and I should be happy. I spent the remainder of the week sharing my son’s bed as it was not possible to sleep on a broken mattress. Frankly, the hotel did not care that the sink was blocked, wall was about to collapse and the bed was broken.TowelsBeach Towels: Upon arrival, we had 2 beach towels in the room. After this, we did not receive any new or clean beach towels until Thursday, August 3rd at 9:00 a.m. Every day, we would go to the Club House and ask for clean beach towels and the man in there would raise his hands and tell us he is waiting for the clean towels to arrive. The first day I asked him how long he has been waiting and he said he had been waiting for 3 days for clean beach towels to arrive. Everybody at the resort was expected to re-use the exact same wet towels every single day until Thursday. To reiterate, we only received clean beach towels ONCE during the entire 7 day trip. Room Towels: The situation for towels in the room was no better. There were only 2 clean towels in the room for both me and my son. Every day, we would wait for the maid to come and give us clean towels but there were none. Each time I asked, she said there were no clean towels. We only received ONE clean towel only on Friday, August 3rd. Let me repeat, one clean towel to be shared by two people who have been using the exact same towels every day since Monday. This is a health hazard and atrocious. Food and RestaurantsOpen mouthed birds flying in the restaurant and literally eating the food at the buffet. Flies everywhere, even in the closed off restaurants. Hard to eat anything when there are pests all over the place.Swimming PoolThere is very little, if any, chlorine in the pool to kill of the germs. Yes - the beach is gorgeous ... but is it really worth it when you have such a garbage hotel to deal with? Spend your money elsewhere.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- A la carte dinner w/reservations
- 24 hour room service
- Christmas and New Year's Gala Dinners
- Unlimited Domestic beer, International drinks, including House Wine
- Pedal Boat
- Non-motorized watersports listed above 3 per week
- 1 Introductory scuba diving lesson at pool, subject to availability
- Use of bicycles
- Game room
- Use of Sauna
- Spanish lessons and dance lessons
- Nightly entertainment
- 421 rooms in 28 two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, International, Spanish, Steakhouse - dress code & reservations required
- 24 hour room service
- Snack bar
- 4 bars including swim-up bar
- 2 outdoor pools
- 1 pool with Children's area
- Meeting facilities
- 3 tennis courts on-site
- Shopping on-site
- Beauty salon
- Laundry service (fee)
- Car & moped rental
- Internet access (fee)
- A range of watersports available
- Medical services (fee)
All accommodations include:
- Separate sitting area
- Satellite TV
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Full bathroom
- Hairdryer 220V (converter/adapters required)
- Balcony or terrace
- Max occupancy 3 persons
- 1 king or two 3/4 beds
Oceanview Junior Suites
- Same as above but with oceanview
Kids Deals - 1 child 3-12 pays special all-inclusive rate. Children 2 years & under stay and eat free when sharing with 2 adults.
For the Kids - Baby Club for ages 0-4, Kids' Club for ages 5-12 enjoy Kids' section of main pool & Playground, Babysitting subject to availability. (fee)
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in), welcome cocktail, breakfast in room the morning after arrival, a private check-in, flowers in the room on arrival, fruit basket on arrival, a bottle of wine on arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 7 night stay required. Request when you book. Proof of marriage certificate required at check-in.
Wedding Packages - Available, minimum number of guests required. Please inquire for details.
Senior Specials - Guests 55+ receive special discounts when booking with a minimum of 2 adults per room. (not applicable with any other offer) Proof of age at check-in.
Golf Bonus - 1 round of free golf per person per week is offered. Golf is based on 18 holes, Caddies and carts are mandatory and at extra cost. Subject to availability. Golf should be pre-booked to avoid missing preferred tee times. Email: email@example.com Can also be arranged locally based on available tee times. Minimum 7 night stay applies. This offer subject to change.
Free Diving - One open water dive per person per day (Only for certified divers).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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