- What's Included
- All Inclusive Features
An outstanding resort in Varadero. Great location as it's situated super close to the beach. As you enter the hotel, you're greeted by an amazing lobby. The rooms are relatively pleasant to sleep in. There are a few rooms that have gone through some renovations, making for a really great stay. Room upgrades are very reasonable, so definitely try to take advantage of this! The staff are amazing. They ensure that you're getting the most out of your stay. The housekeeping staff do an amazing job to make sure that your room is always well stocked. OK food options for what's available in Cuba.
Location: Directly on Rincon Frances beach in Varadero, a 20 minute drive to downtown, approximately 40 minutes from airport.
I enjoyed this wonderful resort for one week together with my wife. It was our first visit to Cuba, but for sure not the last. The resort is absolutely beautiful, huge, with a lot of entertainment. The beach looks really like an exotic one: white sand, exotic trees, the Caribbean blue. The pools are very clean and depending on your expectation you may find "noisy" places or really chilling ones. There are many activities programmed for each pool. What is really different from other locations we've visited - the live music bands which you can find on the beach, at the pools, at the bar. As long as Cuba really has music - it is gorgeous. The rooms in the Royal Service are very big and very nice decorated with an outside shower and you have your own butler that helps you with anything (reservations, travel tours, etc.). We tried the food in all the buffets and what I can say is there you can find food for all tastes. On top of this, there is a daily barbecue on the beach and it is very tasty - accompanied by salsa guys singing live. The personnel is really nice and very supportive and we really got in contact with many of them (from room maids, butler, waiters, SPA personnel and even the resort's Doctor). As a negative point (minor one): the internet. Even if we got free cards for internet access, the connection was slow but this is not something about the resort - is for the whole island.As a conclusion I definitely recommend this resort but keep in mind this is Cuba, so relax and enjoy!Many thanks to the Doctor,Many thanks to Osmani - our butlerand on the top of all Thank you very much, Tiziana - see you next time!
When arriving at the hotel we were very disappointed about the fact, that we did not get the room we booked. Instead of being brought to our room with seaview we were sent from one part of the hotel to the other. We were really annoyed because no one told us that no rooms with seaview were available. After several hours (!) of waiting and discussions with different employees of the hotel finally the General Manager came. He was the only one who told us the truth. He gave us rooms in the new family concierge section of the hotel and looked after us during the whole stay. Thanks to the GM we had some agreeable days in Varadero. However the hospitality of the GM and his kindness are the one thing. The other is that most of the employees are either not willing or not able to care for the guests. We had expected more. Nevertheless in total we say: most improved after a lousy start.
We came back from our trip on Wednesday and I want to write the review while it is all fresh on my mind. I booked this resort attracted by the beach. We prefer beaches with shade from the trees, not only from the umbrellas and those are more rare to find. The beach at Paradisus Varadero is perfect if you like to be surrounded by palm trees and have some freedom and space to move your sun beds around, or simply sit on your towel directly on the sand. The beach is wide and deep and you can walk for around 3 km if you wish to, passing by many other resorts such as Iberostar Varadero which is next door, Blau Varadero and a few others that are on the beach. I was worried about the rooms, since many reviews I read mentioned that the rooms in the old part of the resort were hit and miss. We booked an ocean view suite and like many other reviewers wrote, it was well worth it. I posted a photo showing the view from the room to see for yourselves. We tipped the receptionist $20 right away and asked for the best ocean view suite. We were disappointed at first because the room was on the ground floor, but decided to stay in it and in the end we really enjoyed it. The bathroom was newly renovated and very nice. The room was big with dated furniture, but a very nice, large size balcony overlooking the ocean and a beautiful palm tree.We met a family who stayed in the family concierge and visited their room. Being built in 2016, of course this part looks sharp and new and it is more modern. For example in the family concierge you have a USB plug directly in the wall and 120V outlets if you need them. In the old buildings you only have 220V outlets. However, all the modern chargers for your phones, tablets, digital cameras, can be charged at any power between 100V and 240V, so it is usually not an issue. In our family's opinion, the old part of the resort is definitely more beautiful, with more character and very well thought out - the buildings are nice with very large rooms and the landscaping is beautiful too. The resort could definitely use better management. It has a huge potential, and it is absolutely beautiful, with the most beautiful pool I have ever seen, and a lovely, lovely beach. The lobby is beautiful too and the moment you get off the bus that brings you from the airport, you are happy that you will stay at this hotel comparing to all the other ones that have less interesting and inviting main lobbies. The Italian restaurant is very nicely laid out too, with kiosks outside, with 3-4 tables in each, surrounded by water with fish and beautiful plants and lights. It is a pleasure to walk around this resort. One of the buffet restaurants is in the old part and it is completely outside. You sit at the table and eat while looking at the ocean. What else can you ask for? However there are a lot of birds feasting from the tables and many flies. We stayed at two other resorts before that had outdoor restaurants and I don't remember so many flies and birds. I am not sure what can be done, but there might be something.The other buffet restaurant is in the family concierge area and the food is better there, there is definitely more variety.The food was generally bland and repetitive. In our case, it did not matter. There is plenty of food and nobody is left starving. You can definitely find something to eat at every meal and probably eat more than you need anyway so don't let this stop you form choosing Cuba as your destination. The beaches are indeed outstanding.I liked the fact that the 24 hour restaurant was not a buffet. While more convenient for people, a 24-hr buffet likely wastes a lot of food. Here you had to sit at a table and order from a menu, which was better if you care about wasting food and eating only how much you need. What I liked about their shows was that every evening they happened in a different location - once they brought everyone around the pool and they had swimmers perform in the pool, another evening they had acrobats and dancers in the main lobby and all around it, other times it was on the stage. The music in this resort is beautiful everywhere - in the main lobby, in the restaurants, on the beach - be it live band or not. Very nice ambient or Cuban music. We loved the live band that came to the beach every day.All in all, a beautiful, beautiful resort, one we would come back to, with huge potential. I hope it will be maintained well and renovated in the areas that need renovations and always look after those gorgeous palm trees on the beach and all around the resort. They made our trip!
First i would like to thank the hotel to bump us to Family Concierge. The room at FC was spacious and fairly new. This is my first trip to Cuba and certainly this will not be my last trip to Cuba. At first i was a bit skeptical to go to Paradisus because of some negative comments. I can assure you this is not what me and my family experienced at Paradisus. We had a memorable time. The food was really decent more than average, i would rate it 8 on 10. The chicken, beef or pork all tasted better than at home. Food quality at the Family Concierge buffet and even at the main buffet was well above average. Lots of fresh guava, mango, papaya everyday. A variety of fish fillet was available everyday. Service was excellent. Would like to thank Eugenio, Daileny, Janis and other waitresses (might have misspelled their names) at Family Concierge buffet to make my time at Paradisus memorable. Want to thank LLanelis who cleaned our room spic and span. Please say a special hi to them for me specially to Daileny. They even taught me how to dance Latino. The friendliness of these staff make me want to come back again. Service was very good. Bar is opened 24 hours. White beach and the blue water is among the best i ever seen. 10 on 10. In general all the staff were very friendly and helpful. Shows were good, and the daily beach barbecue was good. If you return late at the hotel after a day's excursion, there is a 24 hour snack where you can order hamburger, fries etc. Food and drink are plentiful. Only one con is the internet. It is one CUC fifty for one hour and the signal is not that great. Definitely this is one area that needs improvement. Would definitely come back to Paradisus if i go back to Varadero. You can't go wrong by going to Paradisus. I highly recommend Paradisus Family Concierge. Kudos to the staff at Family Concierge buffet. I miss them.
Being totally honest, it wasn't all the hotels fault, the tour operator has a lot to answer for...but there are some things that travellers need to be aware of...We looked to go to Cuba and Varadero was recommended for the beach element of our trip, we looked at various hotels and told Kuoni that we wanted a lovely nice, peaceful quiet, adults only with good food and great beach type of resort....and Paradisus was their recommendation.Firstly, Cuba as a whole isn't renowned for great cuisine (the Cubans themselves will admit this), and we ate at several places in Havana as well some of the restaurants here....and the standard isn't great..., and you have to remember it is a poor country.What also didn't help is that they shut the buffet restaurants some of the evenings and only 2 of the 5 other restaurants were open at any one time (all of which you need to book several days in advance), some days the Japanese and Italian were open, other the French, Cuban or Mexican were open.Being fair the Japanese and Italian were ok...., but i would recommend you upgrade to the Royal Service suites for several reasons, primarily the Bella Mar restaurant is the best of the lot and is only available to guests at this level...The other reason for the going for the Royal Service is for peace and quiet with NO kids. The main resort is noisy all day long, you cant lay on the beach without music blasting in your ears or being invited to play volley ball, aqua aerobics or Salsa lessons over the tannoys.....The evening entertainment is so loud you can hear it from the furtherest reaches of the resort until quite late at night, i now know "The Lion King" inside out and backwards now...The positive sides are that the staff are lovely, but don't expect anything in a hurry (I'm still waiting for the Bell Boy to appear with my cases from when i got there...i got bored after an hour and got them myself...lol), the resort as a whole is nice, the water is lovely and has a good beach (though does get covered with plastic straws and cups that people cant be bothered to put in the bin) and the beach isn't cleaned that often.Other niggles were that guests had cleared drank to much alcohol and had thrown up on the lawn (and wasn't cleaned up), beaches towels aren't changed on a regular basis (so were either still wet or rock hard you could snap them...lol), and plates with food on after room service are left sporadically in the surrounding gardens for periods of time...So if you want peace and quiet, forget it.....this isn't the place...., if you want a reasonable hotel, that is super kid friendly and you want constant entertaining whether you are sun bathing, eating a BBQ for lunch or trying to have a meal/drink...then this will be the perfect place for you...With some improvements this place could be great
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- A la carte dinner w/reservations
- 24 hour room service
- Christmas and New Year's Gala Dinners
- Unlimited Domestic beer, International drinks, including House Wine
- Pedal Boat
- Non-motorized watersports listed above 3 per week
- 1 Introductory scuba diving lesson at pool, subject to availability
- Use of bicycles
- Game room
- Use of Sauna
- Spanish lessons and dance lessons
- Nightly entertainment
- 421 rooms in 28 two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, International, Spanish, Steakhouse - dress code & reservations required
- 24 hour room service
- Snack bar
- 4 bars including swim-up bar
- 2 outdoor pools
- 1 pool with Children's area
- Meeting facilities
- 3 tennis courts on-site
- Shopping on-site
- Beauty salon
- Laundry service (fee)
- Car & moped rental
- Internet access (fee)
- A range of watersports available
- Medical services (fee)
All accommodations include:
- Separate sitting area
- Satellite TV
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Full bathroom
- Hairdryer 220V (converter/adapters required)
- Balcony or terrace
- Max occupancy 3 persons
- 1 king or two 3/4 beds
Oceanview Junior Suites
- Same as above but with oceanview
Kids Deals - 1 child 3-12 pays special all-inclusive rate. Children 2 years & under stay and eat free when sharing with 2 adults.
For the Kids - Baby Club for ages 0-4, Kids' Club for ages 5-12 enjoy Kids' section of main pool & Playground, Babysitting subject to availability. (fee)
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in), welcome cocktail, breakfast in room the morning after arrival, a private check-in, flowers in the room on arrival, fruit basket on arrival, a bottle of wine on arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 7 night stay required. Request when you book. Proof of marriage certificate required at check-in.
Wedding Packages - Available, minimum number of guests required. Please inquire for details.
Senior Specials - Guests 55+ receive special discounts when booking with a minimum of 2 adults per room. (not applicable with any other offer) Proof of age at check-in.
Golf Bonus - 1 round of free golf per person per week is offered. Golf is based on 18 holes, Caddies and carts are mandatory and at extra cost. Subject to availability. Golf should be pre-booked to avoid missing preferred tee times. Email: firstname.lastname@example.org Can also be arranged locally based on available tee times. Minimum 7 night stay applies. This offer subject to change.
Free Diving - One open water dive per person per day (Only for certified divers).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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