- What's Included
- All Inclusive Features
An outstanding resort in Varadero. Great location as it's situated super close to the beach. As you enter the hotel, you're greeted by an amazing lobby. The rooms are relatively pleasant to sleep in. There are a few rooms that have gone through some renovations, making for a really great stay. Room upgrades are very reasonable, so definitely try to take advantage of this! The staff are amazing. They ensure that you're getting the most out of your stay. The housekeeping staff do an amazing job to make sure that your room is always well stocked. OK food options for what's available in Cuba.
Location: Directly on Rincon Frances beach in Varadero, a 20 minute drive to downtown, approximately 40 minutes from airport.
Went in the first week of January for my birthday. Staff were lovely, food was the best I have ever had on holiday. Mosquitoes were a bit of a problem. Beach fantastic, as was the pool.Highly recommended
Service was atrocious. When we arrived late at night (with my elderly mother and 2 year old daughter) nobody was willing to show us to our room. It was dark and none of the building numbers were visible. Thankfully another vacationer was able to help us.The older part of the resort has the best location but the rooms are deplorable. Shower didn't work, toilet leaked and ran 24/7 and it was grimy. We asked to switch to the family concierge section however it was full and far from the beach and main resort area. Not to mention it was far more expensive.The main pool was a bit rundown but it had a gradual declining shallow end (beach style) which was perfect for my daughter to play. The food was barely edible (in all restaurants) but apparently that is to be expected in Cuba. I figured we could always count on eating fruit but even that was canned and unfresh. The one good thing about this place was the beach...it was absolutely beautiful.I was COVERED and swollen with bug bites. I've stayed at resorts in Jamaica, the Bahamas, Mexico and have never come across such filthy room conditions. I came home and threw everything in the garbage, including my suitcase. I was told that the people in Cuba would ask for things but I wasn't counting on being hounded by hotel staff. Bathroom attendants would show you pictures of their kids and then literally ask you to give them the clothing off your child's back right then and there in the bathroom. I felt so badly for them that I left them all my daughter's summer clothing once the trip was over.Not even sure why I'm giving 2 stars. I'd steer clear of this place.
We were housed when the whole hurricane passed and we were diverted to the Melia Paradisus where I did not want to go in due time for the comments, until we met an Expecting person TIZIANA GOMEZ, she is unique and treated us like never before, the best director we met on the trips we do, we always travel but she was always controlling everything and attending to the customer with an unforgettable deal.Thank you so much TIZIANA for everything you have done, we will only come back if you are because the others were not like you. You were the only one who treated us beautifully.
Melia Hotels let us down terribly. We booked the royal service junior suite at a huge cost as a special treat. We contacted them to see if the hotel was okay after the hurricane and they told us to email them! We waited 5 days for an answer (during which we couldve booked another holiday) and they came back saying it was '100% operating'.We arrived in Cuba to discover the hotel was closed due to the hurricane damage. Melia Hotels are totally disorganised, incapable of communicating effectively across their many departments and have given us terrible customer service which totally ruined our hotel. Absolutely appalled with this company and will NEVER book with them again.
We visited Paradisus in June 2017.The beach is so beautiful.The ocean view rooms are dated,but okay.The biggest problems we had was the service.The garbage in our room was not collected for 3 days,dust everywhere over the furniture,we ordered room service and it never came.We tried to complain few times,no one pays attention.Service needs serious improvement.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- A la carte dinner w/reservations
- 24 hour room service
- Christmas and New Year's Gala Dinners
- Unlimited Domestic beer, International drinks, including House Wine
- Pedal Boat
- Non-motorized watersports listed above 3 per week
- 1 Introductory scuba diving lesson at pool, subject to availability
- Use of bicycles
- Game room
- Use of Sauna
- Spanish lessons and dance lessons
- Nightly entertainment
- 421 rooms in 28 two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, International, Spanish, Steakhouse - dress code & reservations required
- 24 hour room service
- Snack bar
- 4 bars including swim-up bar
- 2 outdoor pools
- 1 pool with Children's area
- Meeting facilities
- 3 tennis courts on-site
- Shopping on-site
- Beauty salon
- Laundry service (fee)
- Car & moped rental
- Internet access (fee)
- A range of watersports available
- Medical services (fee)
All accommodations include:
- Separate sitting area
- Satellite TV
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Full bathroom
- Hairdryer 220V (converter/adapters required)
- Balcony or terrace
- Max occupancy 3 persons
- 1 king or two 3/4 beds
Oceanview Junior Suites
- Same as above but with oceanview
Kids Deals - 1 child 3-12 pays special all-inclusive rate. Children 2 years & under stay and eat free when sharing with 2 adults.
For the Kids - Baby Club for ages 0-4, Kids' Club for ages 5-12 enjoy Kids' section of main pool & Playground, Babysitting subject to availability. (fee)
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in), welcome cocktail, breakfast in room the morning after arrival, a private check-in, flowers in the room on arrival, fruit basket on arrival, a bottle of wine on arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 7 night stay required. Request when you book. Proof of marriage certificate required at check-in.
Wedding Packages - Available, minimum number of guests required. Please inquire for details.
Senior Specials - Guests 55+ receive special discounts when booking with a minimum of 2 adults per room. (not applicable with any other offer) Proof of age at check-in.
Golf Bonus - 1 round of free golf per person per week is offered. Golf is based on 18 holes, Caddies and carts are mandatory and at extra cost. Subject to availability. Golf should be pre-booked to avoid missing preferred tee times. Email: email@example.com Can also be arranged locally based on available tee times. Minimum 7 night stay applies. This offer subject to change.
Free Diving - One open water dive per person per day (Only for certified divers).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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