- What's Included
- All Inclusive Features
An outstanding resort in Varadero. Great location as it's situated super close to the beach. As you enter the hotel, you're greeted by an amazing lobby. The rooms are relatively pleasant to sleep in. There are a few rooms that have gone through some renovations, making for a really great stay. Room upgrades are very reasonable, so definitely try to take advantage of this! The staff are amazing. They ensure that you're getting the most out of your stay. The housekeeping staff do an amazing job to make sure that your room is always well stocked. OK food options for what's available in Cuba.
Location: Directly on Rincon Frances beach in Varadero, a 20 minute drive to downtown, approximately 40 minutes from airport.
We visited Paradisus in August 2017 (18th -31st). This was our second visit having been to this resort in 2013. Our second visit turned out to be just as brilliant as our first. We did Royal Service both times and it is well worth the money. The staff are fantastic - Javier and Yanis our butlers couldn't do enough and we always asking if everything was OK. Lilian our maid was lovely and did a great job - very friendly. Eduany the bar tender also took great care of us. We had a couple of meals in the Bellamar - what great staff - they made us feel so welcome and helped us choose some excellent meals. We also went to a number the other restaurants which were all very good. While we were there we had some massages in the spa - again excellent service and we felt so,relaxed afterwards. The facilities are all well maintained. Gardeners are hard working and always ready to get you a fresh coconut to quench your thirst !!!!All in all a great stay - Many thanks to your all and I hope you are all safe and well after the terrible weather.
Pros: The beach is beautiful.Cons: Service and food was terrible. No clean pool towels, we used the same dirty ones for 4 days. The food was awful most days - flies and cockroaches in the buffet, the food looked grey and old the first day but improved as the days went by. The A La Carte restaurants were no better, except for one we went to in Family Concierge.The rooms are old and unmaintained. AC was not working in one room, cold shower in another, the patio door did not open (rusted), the room doors did not lock, the safe was not working, coffee maker did not work, bathroom door did not close. We switched rooms on our second day and still conditions were no better. There is no room service (which would have come in handy on the last day because we had to leave by 7:15 am before the breakfast opens).There were no activities for children and they provided no information on activities at the resort, so it took us a few days to even realize the few activities there are.The service at the bars were terrible, they often made you wait a long time to serve you, often did not have the drinks you requested like Pina Coladas. We were two adults travelling with a 14 year old and 11 year old. The 14 year old was considered and adult and so we were required to book two rooms as they do not permit 3 adults to a room. So one adult had to pay a single premium.Another family told us that they requested a transfer from their Sunwing rep and were transferred to family concierge which was slightly better. We were told by the hotel that an 'upgrade' would cost an additional $1000.This is no where near a 5 star resort, not even a 4 star in my opinion. While each little complaint may sound minor, when on vacation and paying almost $5000 for a week, one should not have to spend so much time frustrated and dealing with issues. Save your money and go elsewhere.
My family & I just came back yesterday from Paradisus Varadero. We stayed for 1 week. We had 2 rooms in Villa Nautico.When we checked-in it was almost 10pm. There was different types of welcome juice drinks that was ready near the reception area. But it was tasteless & it had weird taste. The buffet was almost about to close. We went for a quick bite. There was a roasted pig, and it was 1 of very few food that was actually good along with lobster & roasted beef.BUFFET:•Servers were not friendly. You could rarely see someone smiling. Customer service really sucked 👎🏼 Very slow service. Once you ask for a drink or anything, wait at least 30mins. before you could get someone or get what you asked even if you're the only customer.Servers looked as if they hated their job. I could understand it bec. they barely make money. But how could you have the chance to make more by getting tips if you offer very poor service? My family & I wanted to give tip whenever we asked for service but we got really frustrated most of the time bec. it was really absolutely poor or no service at all. I can not stress how bad the service was.There were few times in the whole week we stayed that we got an okay service.• Chefs looked so sweaty & uniforms got stains & dirty.• The only decent juice was orange. The rest were crap (but I guess, different people has different taste...but before I tasted one, I saw few people had weird reactions after tasting, and I had the same reaction right after drinking them).• The food labels were off and not everything had one, so majority of times, we had to guess.• The food presentation was not appealing...most of the time especially if you came in mid-time since it opened, it looked kinda disgusting.• Best time to eat is when it just opened.• I always checked first the area where you can request for newly cooked food like eggs, grilled meats, pizza. Still not great but decent taste and looked better.• Vanilla / Chocolate ice creme were decent. But, the water in the bowl where you rinse the scoop didn't get change often, kinda disgusting.•Mango was good.• They serve local brand of softdrinks similar to Coke, Sprite, Fanta & beer.• They usually use local brands of condiments. But I saw A1, HP & Heinz.KRISTAL BAR (lobby bar):• Service was fast enough.• Bartenders & servers had good customer service.• Good drinks.• Olives, peanuts, chips provided.• Drinks served anywhere you'd sit in the lobby.SWIM-UP BAR (main pool):• Decent drinks.• Okay service.SNACK BAR:• First time we ate in, it barely have anything from the menu.• Service was awfully slow even if you were the only customer & just asking for water even there were few servers available and the bar was just there.• Calamares was pretty good.• Same menu everyday.• Open 24hBAR BY THE BEACH:• I only ordered once here. So I couldn't say much but ok.BBQ BY THE BEACH:• The day we were gonna try the food here, it scared us to attempt bec. of how the meats looked.• Sausages were pretty black, chicken looked pretty big, red meats had weird smell.ALA CARTE RESTAURANTS:•Cuba & Asian- decent food & service.•Sakura- Chef cooked the food in front of us. Sushi rolls wasn't so good nor tasted fresh. But the rice, veggies & meats were alright since it was freshly cooked.•Los Agaves Mexican Restaurant-the service was extremely slow. Food was just okay. CLUB HOUSE:•Always closed•No fresh/clean beach towels available. Our towels were never changed for the whole week. And we only got 4 towels when there were 6 in our group.JUNIOR SUITE:•1 suite with a/c working fine, other wasn't.•Plugs in 1 suite ok, other suite, not working.•Didn't change the sheets for the whole week.• Stains & dirts on some pillow cases when we checked-in, were not changed.• Sometimes stained towels were supplied.•Beds were okay.•Decent sized shampoo & shower gel provided for the whole week.•Bottled water and softdrinks provided in the room.MAIN LOBBY/VILLAS:•RECEPTIONISTS weren't very helpful. Whenever you ask for info, as if they didn't wanna answer you.•We had a late flight but had to check-out at 12noon. We were still able to use the amenities. We were given a complimentary room where we could use for 2h to shower which was great. We had it from 5pm. The hotel pick-up to airport was at 7pm. •NIGHTLY SHOW was good.•Non-motorized (kayak, paddle boat, sailboat) water activities were available til 4pm. It was first come first serve but there's no time limit.•There are 2 pools, 1 is mainly for scuba diving lessons, it is 1.8m deep and the other one varies in deep from 1.3m•Scuba diving lesson & the first dive was free.•The main pool was pretty big but was closed the first few days due to maintenance. They didn't receive the chemical products in time. It was really nasty.•Currency exchange available in the hotel.•Internet is prepaid, 1.50CUC for an hour and you could only connect in the lobbyUPGRADED VILLAS:•There is an upgraded villas that has its own restaurants & pools. Better building...•SPA & GYM are nice, situated near the upgraded villas.•The kids playground is located in the upgraded villas.•Vouchers were given when you checked-in to use for special drinks, upgrade & spa service.To summarize this review, I would not recommend this hotel especially for the price we paid. But I have no clue how much actually goes to the hotel & airfare...If I only paid $700 including the airfare, I guess it was not that bad. But more than that, STAY AWAY.
What A beautiful resort with lots of friendly and helpfull staff.We loved it.We have stayed in the Family Concierge for 13 mights.What A huge room. With all the aminities you need.A wide variety of food and drinks in lots of placets to eat.A special thanks to Tiziana, Misleidys, Yani and Mailin (kids corner), Hamset and Ernesto Family Concierge.We Will definitely return back.
We stayed at the paradises varadero for 12 nights in august 2017. Unfortunately we had a horrible experience with this hotel. Please note that this hotel should be 3 stars only. Breakfast, lunch and dinner were disgusting. Food in the Restaurants was very bad also. There were cockroaches in our room and restaurants also. There are flies everywhere, difficult to eat in the buffet. Plenty of birds flying in the restaurant and eating the food at the buffet and from people plates. In the main buffet : dirty tables, mats, plates, cutlery, poor service, poor hygiene, poor food. Tables in the buffet were not cleared away after guests, so very often we had to services ourselves by cleaning tables and try to find clean plates, glasses etc. For 12 days we just couldn't change our beach towels, they did not change our bed linen also. No hot water in the shower. In the snack bar half of the menu is not available. There is a Construction site between the main pool and the beach Every day from 8 am to 6 pm. Heavy trucks, cranes, builders, drilling, hammering, very noisy, difficult to relax. We booked the Lobster Dinner on the beach and dinner was disgusting. Me and my husband were ill next day. Be careful with booking this dinner. We paid for the dinner extra but they ‘’forgot’’ to mention that there is extra charge for the champagne (they said before that champagne is included). The cost of champagne is 95 dollars. We were surprised of that when we were checked out. So hotel is cheating and don’t inform guest about this. The staff working in this hotel barely speak English. The manager of the hotel is always not available, so there is no place to put any complaints. I spoke with the manager once about cockroaches in our room and illness after the dinner, he said that he come back to me and he never did. I have seen so many people complaining and screaming at the Hotel's reception every day. There was only one positive side and that was beautiful beach and ocean. Be aware and don’t waste your money.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- A la carte dinner w/reservations
- 24 hour room service
- Christmas and New Year's Gala Dinners
- Unlimited Domestic beer, International drinks, including House Wine
- Pedal Boat
- Non-motorized watersports listed above 3 per week
- 1 Introductory scuba diving lesson at pool, subject to availability
- Use of bicycles
- Game room
- Use of Sauna
- Spanish lessons and dance lessons
- Nightly entertainment
- 421 rooms in 28 two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, International, Spanish, Steakhouse - dress code & reservations required
- 24 hour room service
- Snack bar
- 4 bars including swim-up bar
- 2 outdoor pools
- 1 pool with Children's area
- Meeting facilities
- 3 tennis courts on-site
- Shopping on-site
- Beauty salon
- Laundry service (fee)
- Car & moped rental
- Internet access (fee)
- A range of watersports available
- Medical services (fee)
All accommodations include:
- Separate sitting area
- Satellite TV
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Full bathroom
- Hairdryer 220V (converter/adapters required)
- Balcony or terrace
- Max occupancy 3 persons
- 1 king or two 3/4 beds
Oceanview Junior Suites
- Same as above but with oceanview
Kids Deals - 1 child 3-12 pays special all-inclusive rate. Children 2 years & under stay and eat free when sharing with 2 adults.
For the Kids - Baby Club for ages 0-4, Kids' Club for ages 5-12 enjoy Kids' section of main pool & Playground, Babysitting subject to availability. (fee)
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in), welcome cocktail, breakfast in room the morning after arrival, a private check-in, flowers in the room on arrival, fruit basket on arrival, a bottle of wine on arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 7 night stay required. Request when you book. Proof of marriage certificate required at check-in.
Wedding Packages - Available, minimum number of guests required. Please inquire for details.
Senior Specials - Guests 55+ receive special discounts when booking with a minimum of 2 adults per room. (not applicable with any other offer) Proof of age at check-in.
Golf Bonus - 1 round of free golf per person per week is offered. Golf is based on 18 holes, Caddies and carts are mandatory and at extra cost. Subject to availability. Golf should be pre-booked to avoid missing preferred tee times. Email: firstname.lastname@example.org Can also be arranged locally based on available tee times. Minimum 7 night stay applies. This offer subject to change.
Free Diving - One open water dive per person per day (Only for certified divers).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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