- What's Included
- All Inclusive Features
Location: On the beach, 10 minutes to town, 25 minutes from the airport.
The hotel is pretty run down and not very clean. Buffets were not great. Dishes were dirty but the a la cartes had pretty good food. As well as the lunch buffet by the pool was usually good. Staff were not helpful or friendly except asking my husband if he wanted cigars or something else to smoke.Kids club was never open the whole week we were there so if you were looking for activities for kids look someplace else. The distance from airport good, the beach is beautiful and the pools were nice.Lady at snack bar didn't want to cook us burgers said would take 20 minutes told us to go to buffet. We said we would wait she was not happy. She couldn't socialize with her friends then.
This hotel is dirty and pretty much everything is broken. In our room the toilet leaked the shower worked sometimes as long as people in close rooms were not showering and almost all the lamps furniture ect was broken. They advertise kids club which is hardly open even though it says it is, they advertise mini golf and then have a cardboard cut out with a few holes in the bottom. The have a game room that has two broken pool tables that are missing balls. The staff is rude and unhelpful and basically doesn't give a crap with the exception of our Maid who tried her best and a few of the barstaff. The lady in the store was nice too. The busses to take you to down town often don't show and leave you stranded so I wouldn't bother and just take a taxi instead they are pretty good expecially the old fashioned care ones! The one pool on the beach fun for life side was ok but the other one on the playa caleta side was run down. The dishes were often dirty with garbage everywhere. If you are gonna eat make reservations at the resturantes or go to the beach fun for life side because the buffet is terrible. Cuba is beautiful but stay somewhere else!!
This was our 4th time at this resort last time we had been was in 2012, a lot has changed since them. We were 3 couples that travelled the week of February 21 to February 27th, 2017.First of all I want to say, I am always fair and honest when I give a review as I have travelled many times to Cuba and I go in with the same expectations as we always do, beautiful country, friendly people and amazing beaches, we certainly do not go for the food but we always manage for the week.I will try to focus on the positive more than the negative on my review as we are fortunate that we are able to have to opportunity to travel.Resort:Like I mentioned above this was our 4th stay at this particular resort, it is very close to the airport, you are the first to be dropped off and the last to be picked up, which is very nice. Check in at 9:30pm, was quick and easy as we were only 4 people checking in. The reception lady recognized my husband and myself right away, she was very gracious and friendly. I did mention that we were 6 people travelling together and 2 of them were joining us the next evening and asked if they could be put on the same floor as us as we were going to celebrate my 50th birthday. She wrote their name down and ensured she would tell the day stay We did get the oceanview on the 2nd Floor (which is technically 4th floor). Our friends arrived on the following night and nope they were not on the same floor nor were they facing the ocean, they offered to pay extra to be moved to our floor they were told "not possible" (their new terminology) and that they were booked solid, ok then our friends decided to make the best of it. Though we did not have any neighbours on the one side of us all week, it was not full. They used to be very accommodating, not so much anymore, doesn't matter if you are a repeat or not. Arthur the concierge was very nice and helpful, and spoke very good English.Room:Was clean, had a safe, A/C that worked great, mini fridge, tv, balcony with two chairs and a beautiful view of the ocean.Our shower head, had no hook to attach it to, so we had to hold it in one hand and wash with the other, with very little water pressure most days. Towels were small, and asked for bigger bath towels, were told not possible? anyhow, we did get clean towels daily which was good. The chambermaid did a good job of cleaning and pretty towel and blanket art, that everyone gets. She did leave us notes daily. The beds were not too bad, they weren't super comfortable but always managed to get a pretty good night's sleep.On our last day we asked to check out at 4pm, as our bus wasn't picking us up until 4:30pm, so my husband went to reception at first they said no not possible, but then asked to speak to manager was told to come back, which he did and she agreed for $15 Pesos we got to keep our stuff in our room and shower. So it came time to shower and get ready for the bus. There was NO hot water at all, like NO water was coming out of that side of the faucet, at the sink or the tub, so we took a cold shower. I asked the chambermaid who was waiting right outside our door at 4pm, we paid extra to keep the room why would they turn off the hot water, she smiled and shrugged her shoulders, that was the common response/reaction as well.Buffets/Breakfast (Playa Caleta)After the first morning we mostly ate at the Punteranas buffets. Playa did not have much selection, they offered eggs and omelettes. No bacon (this was the first time they didn't have that in all the previous times), no pancakes, orange juice is tang, no longer have freshly squeezed. Offered some fruit, pineapple and guava. Coffee machine in buffet did not work. Had a toaster, but had to ask for the bread.Puntarenas/Breakfast and SupperTheir breakfast selection was better, pancakes, eggs, omelettes, more fruit, the coffee machine worked but again no fresh juice. No bacon either. The morning staff here were overly eager to serve, or get us water., on several occasions we had to get our own cutlery and glasses, they seemed offended that we did this, but after waiting and our breakfast was getting colder we wanted to hurry and eat it.Supper BuffetThis seemed better, mostly pork of some kind, fish, pasta, potatoes and of course rice, and some veggies, corn mostly. Always the same and repetitive. Staff was more attentive for the supper. A la CartesCasablancaVery pretty and well decorated, a piano player is playing when you are eating, the service was good and they were friendly. I ordered the chicken cordon blue, well the breast was deep fried and I didn't see any cheese or ham. I'm told the red wine was fantastic.ItalianAfter finally being able to make a reservation, you can only make a reservation at 3:30pm at the restaurant daily. Advice get there about 15 minutes early as it fills up very quickly it happened to us twice it was just at our turn to make the reservation and they were full. very frustrating.The food was very good, I had penne pasta which was good, wine was good and their salad bar was actually a salad bar with lots of veggies which was nice. Service was good, but the restaurant was not full when we were there.Ocean/BeachAmazing I have nothing bad to say about it, the sand is beautiful, the ocean was warm and turquoise blue. We were 6 of us and we always were able to get loungers under palapa's. The beach was clean, and you can walk for miles down the beach.Pool:Cleaned daily, swim up bar no opened, but bar near the pool was. Bring you bubba's cause if you are on the beach that is the only place outside the resorts you can get a beverage.Snack Bar at Playa CaletaIt's opened daily from 11am to 6pm, and then it reopens: at 11pm to 4amWe had lunch there about 3 times that week, they serve hot dogs, hamburgers, and salad, tuna and ham sandwiches.The lady who made our lunches for those three days was amazing and I wish I remembered her name. She seemed like the boss there. She called herself Celine Dion because she was always singing. She showed us hospitality that we used to feel when we went to Cuba. She made us a beautiful salad for our group and went in the back and cut up fresh pineapple and guava for us, this is that little extra something. On our last day we saw her at breakfast and she told us to come back and see her and she will have French fries for us, sure enough she did, we enjoyed a few plates of French fries.My husband had sent them an email 2 weeks prior to us going asking if they could make me a birthday cake and help him with decorations he would bring from home. No response, once there he asked and the answer was no again. But here's something funny he did receive a response yesterday no less, telling him he has to email someone else. We've been back home for over a week now. Needless to say I did not get a cake. LOL!Elevators:They worked pretty much the whole week for us, yes they were slow to arrive and close the door, but on the inside of the elevator it needed to be cleaned, you could see the spillage on the floor of drinks, sand whatever. Passing a mop in there a few times a day would have been helpful, as well as the walls on the inside where kind of like mirrored so a wipe down with vinegar would have made a huge difference, and I'm saying this because staff transport food, from the elevators, to the other resort next door, walking through resort, and by the pool while, lettuce and other food is being exposed to the elements, yes the pork was wrapped and other meat but again it wasn't refrigerated, and not sure it was when it arrived at it's destination the other resort (Puntarenas).Would I recommend this resort to family and friends I'm afraid I have to say a firm NO, it has gone downhill quite a bit, its almost like they are not taking pride in the resort. I'm not sure if they are just sick and tired of serving travellers and have been turned off by certain travellers from other countries, cause you can see them rolling their eyes, or speaking Spanish to eachother and it's obvious and clear they are talking about that person they just helped. If you are ok with just wanting to get away for a cheap vacation I would not pay more than $900.00 per person for this resort, if I had paid $1300 pp like I saw few days before we were to travel there, I would have been very disappointed and mad that I had paid that kind of money.Do yourself a favour and go stay at least at a 4.5 to 5* if you are going to go to Varadero.They have said both of these resorts were undergoing renovations, where I have yet to see, at Caleta they added the coffee bar in the main lobby that is it. I have been as honest at I could be and hopefully you will take my advice and think about it twice before booking at either Bellevue Playa Caleta or Bellevue Puntarenas.Some food advice: Make sure that your meat it very well done, they tend to undercook all of it, and often use the same tongs, cause some cross contamination.
The grounds and beach are beautiful BUT our big complaint was the food. It was absolutely disgusting. This was our 8th time in Cuba and have never come across such filth in the buffet. The dishes had a greasy film on them like the entire batch had been washed in the same water without soap. The food looked and tasted like recycled dog food. The springs in our bed were pocking us in the ribs all night, we tried to have the mattresses changed but never happened. This is our 13th time travelling to the Caribbean and have never come across such a disgusting place, and we are not very picky. Never again.
This was my third time travelling to this hotel this year, I usually stay at the Puntarenas but it was closed due to construction so we were placed at Caleta. My opinion stays the same about these hotels, they are a great deal and very welcoming. Pool bar was still closed in September, and they AC and water was shut off on our final night (did not bother us since we were leaving at 6am) which they then moved everyone to the Puntarenas side. Nothing bad to say, always love this place and the amazing staff.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining, reservations required
- Afternoon tea & snacks
- 24 hour Domestic & select International drinks
- Beach & pool lounges & towels
- Pedal boats
- Water polo
- Beach volleyball
- Table tennis
- Daily activities
- Shuttle to downtown Varadero, 4 times per day
- Nightly entertainment
- 225 rooms in 9 storey building
- 1 buffet & 1 a la carte restaurant
- 3 Bars including Pool bar, Piano bar
- 2 pools
- Fitness centre
- Internet access (fee)
- Massages (fee)
- Medical centre (fee)
- Golf nearby (fee)
- 1 queen or 2 twin beds
- Cable TV
- In-room safe
- Full bathroom
- Ocean view
- Max occupancy 3 persons
For the Kids - Kids ages 4-12 can enjoy the Mini Club.
Singles Bonus - Pay double occupancy rate. Date restrictions apply. Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. Kawama y Final, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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