- What's Included
- All Inclusive Features
Location: On the beach, 10 minutes to town, 25 minutes from the airport.
My family and I went to Cuba Dec 21 to Dec 26, it is the worst experience I have had in terms of customer service and hotel maintenance, unfortunately the people who work here look very bored and not happy with their work, they do not give good customer service, and the food is bad and they do not respect the schedules in which they must begin to attend. In my opinion, this hotel should be closed. The cost we paid for this vacation was not entirely cheap.
My family and I were looking to getaway from our heavy Canadian winter this year and enjoy the much talked about Cuban weather. It was our first time travelling to Cuba and we booked what we thought was a decent deal - at the time. Around 1000 CAD per person to stay in this "all inclusive" hotel through a WestJet package. With our first step into the hotel began a number of disappointing surprises that led us to conclude that we should have read more reviews on this hotel and that in fact, we had over paid for our package and for the experience we received. If you are going with your family or a significant other, looking to have an all inclusive experience with the minimum comforts met - don't go here. I would say this hotel is more for older singles who want a place to drink cheap rum day and night, and having a bed to sleep on and some calories to take in for meals. More below.The Bad: Listed in no particular order- The buffet food is cold and limited. We had heard the food in Cuba wouldn't be very good...but I'm pretty sure this is not what people were generally referring to. When we went to restaurants in Havana or Varadero city, the food was pretty good! But out hotel, they had a selection of 3-4 food types, ham and cheese. Their "fruit juices" were watered down juices from concentrate and their milk was watered down too!!- The restaurants in the hotel that were supposed to be sit down and offer food of better quality had watered down wine, watered down beer and very limited food options. We were thankful that the food was at least warm.-We saw some of the staff take bread and food from the Christmas buffet and store it in cake boxes and other containers to take home ... openly while guests were serving their own Christmas dinners-The unlimited alcohol was limited to cheap rum based drinks. Most of the drinks on their menu were in fact not served.-The bartenders filled unlabeled soda bottles with beer which they took home at the end of the day... in front of the us! They also drank beer and other alcohol on duty to the point of intoxication. - No body towels were given except for the first day in the hotel- No beach towels were available- Lack of coffee cups and glasses during buffets- Dirty linens were repeatedly placed every morning- In a hotel of around 7-8 floors for around over 200 guests - 1 out of the 3 elevators was working on the best of days - on other days there were NO ELEVATORS available. - The hotel was overall in a bad state, pretty run down with broken glass on railings and broken elevators.- We were told that the hotel had made a partnership with an agency from a certain country that provided really low cost travel for them. This meant that the type of demographic for hotel guests (90%) were mostly older men who were there for the drinking and warm weather. Most of these guests didn't speak English or Spanish, and on several instances treated the staff badly - shouting and swearing in their own language - likely influenced by their intoxication. - The staff behaved like they didn't want to be working there. Their service was without kindness or motivation. The exception was two staff by the name of Felix and Pedro who went out of their way to ask about our day, recommend places to visit and help us make the best out of our stay.-The hotel is pretty far from Varadero city and taxis don't frequent the area where the hotel is at. Thus, it was a bit hard to go into the city and annoying to find transportation besides the shuttle bus that leaves the hotel twice a day. The Good:- The beaches in Cuba are amazing - anywhere. Although the water from the beach behind out hotel is deep, it's still clean and beautiful. There are usually very few people on the beach so you have it all to yourself. There is no bar near the beach. - The rooms were spacious and besides the linens - were mostly cleanOverall, the experience in this hotel was reflected by the one question that locals and tourist guides kept asking us, why did you stay in that hotel? did you not read the reviews?Hope this is helpful. Have a lovely trip to Cuba!
My family and I went to Cuba from the 21st of December to the 26th, and we all came to the conclusion at the end of our trip that this was probably one of the worst hotels that we've ever been to.There were many factors for us coming to this conclusion, and although there were a few positive qualities, the bad far outweighed the good.We'll start with the bad:Probably the worst thing about this hotel is the lack of everything. What we mean by this, is that there was never enough of certain things for all the guests. I'll give some examples. There seemed to always be a lack of plates, or bowls or glasses or cups. We always had to ask for cups/glasses whenever we went to the hotel buffets. The towels. We were only given large towels in our rooms on the first day, and after that we were just given small face towels to use to dry our bodies every morning. Whenever we asked for larger towels, we were met with the same answer: 'we don't have anymore'.This applied to almost everything, the food, the drinks, toilet paper, etc. It got to the point where we were just used to drinking watered down wine and beer most days.This brings us to our next point, the food. The food at this resort was some of the saddest stuff I've ever seen. The only time we saw 'decent' food was during the Christmas Eve dinner buffet. Every other day though, the food was the same, cold basic things with bland tasting ingredients. There are some restaurants which aren't buffets where one must make a reservation, but even here the food was very poor and nothing special. The open bars were alright. The alcohol used wasn't the best (there was no Havana Club rum, for example) and it was common that they didn't have the sufficient ingredients to make certain cocktails, even though they might be listed in their drinks menu.The service was something which to us, was a very mixed issue. Most of the time, the employees were friendly, and made the most out of what they were given. They didn't give attitude and were also very helpful whenever we had questions. It helped a lot that we knew Spanish, so it was a lot easier to communicate. Some workers that treated us extra well were Felix and Pedro, who deserve extra-praise. That being said, there were still some things that shocked us in regards to the service. Things like drunk bartenders drinking while serving your drinks, waiters who would see you sit down but don't bother to serve you even any water, breakfast opening twenty minutes later than it should, and many other things. The location. This resort was extremely far from the town of Varadero and getting to and from was extremely difficult without hiring a taxi/carriage or taking one of the two floor buses that arrived at the hotel twice a day (although it's free!) The upside to this at least, was that the beach usually wasn't crowded because nobody from outside the resort bothered to go there. The hotel is old and its age is very noticeable. Things are aesthetically quite ugly in general and even though there were three elevators, only one worked. There was one night in which none of them worked, so we had to take the stairs to the sixth floor up and down multiple times.Now after this shower of negativity, we'll try to write a bit about the positives. This hotel was overall terrible, so the word 'positives' perhaps isn't the usual that you'd use in normal situations, but compared to the worst parts of the hotel, they weren't as bad.Probably the best part of this hotel were the entertainment. They were genuinely very good and professional. Every night there was a different performance and overall the artists were well trained, passionate and the entertainment was very well presented. The worst one was probably the Mariachi, who was literally one man dressed as a Mariachi playing the trumpet and singing, even though many of the songs were actually renditions of famous North American songs, and not typical Mexican or Latin songs. The best presentation was the one on Christmas Eve, it had different performers in the pool and it was spectacular.The rooms were okay, although you could see the wear and tear of the rooms. They weren't terrible but still had their faults. When we arrived there, one of our phones did not work, so we asked for it to be replaced, which really meant putting the broken phone in a different room, and taking that room's working phone. The beds were decent, the space was good and each room has a terrace with either a good view (if you can see the beach) or a decent view (which was what we had.) The rooms were pretty clean, they had a TV, hot water, a mini fridge and a safe. Some parts were disappointing though. For example, the aforementioned problem with the towels (just small towels given) and dirty cushions with very gross white stains on them. Although we removed the cushions every day making the stains noticeable to the cleaning staff... the stained dirty cushions were still placed once again every morning on the beds.In regards to the beach, we only went there a couple of times so we're not too sure on the general quality. The times we went though, it was a good experience due to the fact that there aren't many people and that it is quite clean. The beach, the water, the sand, it's all beautiful, so on that front we were quite happy. Although we opted to go to the beaches closer to the town and not the resort's just due to the proximity of the beach with the restaurants and bars that Varadero has to offer.In conclusion: This hotel is bad and we do not recommend it at all. We booked it with WestJet and therefore we thought it would be decent, but alas we were quite disappointed when we got there. Even amongst the Cubans that we spoke to in Varadero, this hotel is infamous for its low quality and general dissatisfaction amongst the guests. It's also not even that cheap. I think that if you're looking for a hotel or a resort in Varadero, this place should be last on your list
Dec 19 to 26, 2017Unfortunately I can not say that our week at the Hotel Punta Arenas Playa Caleta, was the best. In fact it is my FIFTH visit to Varadero and I find that this is the worst Hotel I have been to. The truth is that I do not know how Transat or any other company could send people to that Hotel. It is the worst of the worst. Leave much to be desired from Transat as a company, since I understand that Sunwing does not send people there anymore, because of the lousy conditions of the hotel.Let's start by listing:1) The Hotel: It has approximately 150 rooms and although it has three elevators, only ONE works. Our rooms were on the 5th floor, others on the 6th floor and the others on the 7th floor. So waiting for our turn in the elevator was a calamity.2) The Rooms: the security box did not work for any of us, even though we asked for it to be fixed. In one of the rooms the air conditioning was damaged and not to mention the maintenance that the hotel has of its overall infrastructure.3) The Food: What sadness. Also, there was not much variety, the food was cold. Not to mention the coffee, always cold. On December 25, there was no coffee at the buffet. We had to go down to the ground floor to have one. The food was so bad that we decided to go out to eat 3 times.4) The Beach Area: There is not a bar nearby, to go and get a beer you have to walk the whole area of the beach (which is removed from the hotel) through the lobby 1 and then up to the second floor. Since the main lobby does not have bathrooms or a bar.They also do not have someone to bring the drinks.5) The Baths: here I do not know whether to cry or scream in terror. There was never toilet paper. They are in terrible condition. The one that is near the restaurant that is in the pool area does not work and the other that is near the theater, the door does not work and it seems that they never do maintenance.Attention: I am talking about the facilities and the structure of the building. Also of the miracles that their workers do to at least provide some service. At least, the deal with the staff was quite cordial and I have nothing to object to. On the contrary, I believe that they are people who fulfill, or rather, try to fulfill their work with the little or almost nothing that is supplied to them.Conclusion: Next time I will travel with Sunwing, or West Jet, or Cubana or any other line that will provide me with a decent hotel.
Visiing Cuba was my dream for a long time and this summer, in July 2017 it finally became true. It is not difficult to notice that the hotel is old (like almost everything in Cuba) and the administration keeps renovating it. Do NOT wait European level services, rooms are just OK (the bathroom is surprisingly clean though) with old furniture and TV. You have an impression to live in USSR, the choice is limited in the restaurant (like everywhere else in Cuba), but you always have fresh mangoes and ananas. Good point is that the stuff is always smiling and helpful. You have an opportunity to dine in a restaurant a la carte two times during your stay(choice between Cubian, Italian and Chinese), do not go to Italian restaurant, it's not tasty at all, better dine at Cubian where you can taste seafood. The wine in the restaurants in another deception, apparently they mix it with water. Do not take the coffee in the restaurant, it's way much better in the bar and available almost 24 hours.The hotel works on the all inclusive principle, you have two buildings with one or two bars in each. The bars serve excellent mojito and punch. In Caleta there is a coffee bar(coffee is one of the cubian specialities) where you can taste different hot or cold coffee cocktails which are delicious.Speaking about beach, it is just awsome, you have an impression of being on a postcard, it's large and almost all the time empty, the ocean is clear blue, you have an impression of being in a paradise and that's why it worth visiting Cuba.The hotel is situated quite far from the city center, it's better to take a taxi (coco tqxi is relatively cheap) or if not twice a day there is a free city tour bus which drops you in Varadero center near to a market with souvenirs.Anohter good point is that wi-fi is fast in the hotel (but only in special zones, next to reception or in the bar) in both buildings. 1h Internet card costs 1,5 CUC(equivalent to 1,5 EUR).The hotel has nice animation, evening shows, highly recommend Cubian show. Do not be afraid of visiting Cuba in July, it rains in the center of the island, but very little in Varadero itself.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining, reservations required
- Afternoon tea & snacks
- 24 hour Domestic & select International drinks
- Beach & pool lounges & towels
- Pedal boats
- Water polo
- Beach volleyball
- Table tennis
- Daily activities
- Shuttle to downtown Varadero, 4 times per day
- Nightly entertainment
- 225 rooms in 9 storey building
- 1 buffet & 1 a la carte restaurant
- 3 Bars including Pool bar, Piano bar
- 2 pools
- Fitness centre
- Internet access (fee)
- Massages (fee)
- Medical centre (fee)
- Golf nearby (fee)
- 1 queen or 2 twin beds
- Cable TV
- In-room safe
- Full bathroom
- Ocean view
- Max occupancy 3 persons
For the Kids - Kids ages 4-12 can enjoy the Mini Club.
Singles Bonus - Pay double occupancy rate. Date restrictions apply. Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. Kawama y Final, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.