ROC Arenas Doradas
- What's Included
- All Inclusive Features
Location: Directly on the beach, 10 minute drive to town & 35 minutes from the airport.
We stayed in room 801, very clean and bathroom newly renovated. New AC worked great. (We were initially in room 706, where the AC was broken and we were moved promptly upon complaining.) Small-ish resort, family-friendly... perfect for us (2 adults and 2 children, 5 and 7 years old.) Easy to get around. Grounds were immaculate. Food was good (once we adjusted back to Cuba standards). Evening entertainment was good, kids loved the mini-disco. Felt safe here. 90% of the staff were wonderful and friendly. Lobby bar nice for pre/post dinner drinks and relax/social. Beach was AMAZING. Activities for children. Would go back in a heart-beat. Pool was excellent/loved the swim-up bar. Lots of chairs available at pool and beach. Got a good deal with Sunwing. Highly recommend for your family vacation.
OverallI've written a long review, parts broken down below, so this is a brief synopsis. Because we were paying for four people, including an invited non-family member, all trip costs including out of pocket costs while in Cuba, we needed an economical package. We were pleased with the cost and got what we paid for, and then some. We were realistic in the level of package we were paying for and kept our expectations in check, which pleasantly led to our expectations being exceeded. This resort is an all-inclusive. We are very pleased with what we got, for what we paid. In fact, considering there was free flowing food and drink, we think we got a screaming deal! The adage "you get what you pay for" should always be kept in mind. In this case, we got more than we paid for, will never forget the beauty of Cuba, the warmth of the people, and the overall experience of our visit. The resort was very convenient with all services including after-hours entertainment, a medical centre, and food and drink available 24/7. HotelOverall we were pleased with the hotel. Check-in was smooth. Our room was good. The food was good. Services and amenities were good. Most of all, what a great location! The hotel was right on the beach. Our building was ideally located on the resort, close to the beach, the pool, and the main eating area. The resort has 11 two story guest buildings, is a smaller resort, and has a perfect lay out. We observed several times we were glad not to be jammed into a hi-rise resort with thousands of people around. The hotel staff were all very courteous and helpful.RoomOur room was dated but in good shape. We have no complaints. The beds were a tad hard and worn and the pillows left a bit to be desired but not worth complaining about. Most people never get it in their heads there is no bed as comfortable as home so in comparing, things have to be put into perspective. We had no difficulties with water flow, utilities, or appliances. The room was well appointed, spacious, and the air-conditioning worked well. The TV was modern and had a variety of cable channels. We were pleased to see a Canadian station and others we enjoyed. Grounds and ServicesThe resort was clean, well maintained, and well laid out. WIFI is only available in the main building/lobby. This was good in one way, a break from the race. Every evening after dark the lobby was bustling with people "surfing", young and old, as they stayed in touch with family, etc.. This was kinda nice because it made for a big "get together" every night. There is a bar/lounge area in the lobby so it created a real social environment where everyone was able to see everyone they travelled in with, or saw throughout the resort. It made for a home away from home feeling.FoodThe food in the main eating area, and the others throughout the resort, was good. Like everything, we figured out the best ones and the best cooks pretty quick. This made for enjoyable meals and snacks.We found the food plentiful and available 24/7. Some of it was different from what we are used to, however, it is another country. There was always lots of variety and we never had any trouble getting a good meal. There was always at least three or four entrees and they always had at least three of the main meats, fish, beef, chicken and pork, on hand. We figured out how to get what we enjoyed and had no issues. We both love fresh fruit which there was plenty of. Suffice it to say, I don't think anyone lost any weight! The PeopleEveryone we met was courteous and friendly. Most people were warm and kind. The country truly is a safe place, and so is this resort. Security personnel are always present and helpful, but do not leave you with a sense of being under siege. We did not feel unsafe at any time.We are creatures of habit so we sat at the same table for each visit to the main eating facility. This enabled us to get to know some of the staff and vice versa. The staff were always pleasant and helpful. Several people went above and beyond. Yordy, Dayli, Melani and Eduardo, took great care of us and treated us like royalty. These four people made our visit very enjoyable. They always greeted us with big smiles, by name, and always anticipated our wants in advance. They always made us feel welcome, and at home. True markings of thoughtful and kind people.We spent more time chatting with Yordy throughout the week as we had told her when we first arrived we wanted to hear about Cuba from someone other than a tour guide. Yordy always made the time to answer our many questions. She was always honest and sincere. Yordy is very proud of Cuba and always spoke very well about this wonderful country and it's wonderful people. She beamed with pride about Cuba, her family, and her home. Yordy spoke very highly of her co-workers and her supervisors at work. If I was a manager at Roc Arenas Doradas, I would be elevating her into management as soon as possible. Her personality, sincere kindness, and love for her country, makes her a great ambassador.
We stayed on this hotel from May 11-18, 2017. I would only rate it close to 3 star hotel, not even 3 (and i used to work in big hotels in the US and Canada). First, room being assigned was horrible, bed springs are worn-out, fridge doesn't close, only 4 baby towels provided in the room (you can't even wrap yourself with this towels since they're all baby size). So we went to the front desk and ask for a room change. Second room was also not that god, one of the beds (there are 3 now in this room probably kids suite) are 1/3 spring worn out as well. Phone in the room was not working.. no dial tone... so we went and told to the front desk again, the lady said that the management knew about it already but doesn't do anything about it. It was very inconvenient to always go to the front desk to request some towels when the housekeeping doesn't even do the regular towel refills (2 days in a row now).Our housekeeper was not good at all, she only came to change our towels after our 3rd day regularly and and she doesn't even clean the mirror in the washroom. Dead mosquitos being smashed by the previous guests are still there - both in the mirror and in the walls. Shower curtain is also disgusting. She gave us some bottle of water though every day - for the rest of our stay this time.The buffet offers the same food every single day, only Rudy, Vladimir and Lety are the friendly ones, the rest doesn't even say hi to you and we've been there for a week. They offer the same food again and again, the coffee machine is ONLY open during breakfast, desserts are limited, some breads are harder than a hard roll lol. Pool is ok, they have better entertainers rather than the night shows that really sucks. Costumes are such a pity. Don't even try to watch the evening show when it comes to those people dancing though, you will just waste your time. They also have kids activities in the evening.Coffee Bar is one of the good thing about this hotel aside from the beach. All the ladies working there are amazing and friendly.El Galeon is also descent (the restaurant by the beach), they had a good ham but doens't offer it every single day.Front desk are ok, zoya and keydi are amazing. They're friendly compare to the others. Reservations (customer service) are also nice.Dont go to the beach around 5:30pm, locals are roaming and asking for a trade in the beach, they're kindda pushy and most of them will offer to trade for your shirt or cap to a slob shell (not even a good one), they should have atleast somebody to watch for this locals so they can't bother the guests of the hotels when they are trying to relax and enjoy their day.People that serve in this hotel bars (lobby, pool) pour so much for a tiny cup that literally could get you tipsy really quick, they just pour so much that it's so strong you can't even taste the other flavour in your drink.Upon check-out as well you should bring your pool towels in the front desk because they'll asked for it. we have to go back to our room because we just leave it there assuming that it will all be good. Safety deposit box is $2 per day, also make sure you have couple of coins.You can call canada from the hotel (in the lobby near the Front desk for a cost of $2 per minute).You can also go in downtown varadero for free - they have scheduled pick-up time and drop off in the lobby (also photo of this is included on my pictures)There's also a hop-in hop off bus that you can have for the whole day, only $5 so this is good if you really wanted to see the whole varadero, You just have to pay cash when you get in the bus.The hotels also offered have excursions, we took the Havana tour for a day and the catamaran island (without dolphin), you can have the dolphin included in yours if you want to.Ok, so here are my tips if you're staying in this hotel so you could have a better experience and less stress.1. Ask for a room that is away from the disco bar and pool and make sure that the room phone is working or else you will always have to go to the FD to request some towels.2. For the ladies, bring your own blow dryer, the hotel's blow dryers are so freakin' old it looks like a baby car vacuum nozzle - not even joking (took a picture with this review.)3. Make sure you always have change (CUC), front desk wont give you all coins if you go and exchange for some, they will only give you a couple coins that's it.4. Don't open your window if you don't smoke, mosquitos are everywhere. Bring mosquito repellent.5. Bring your OWN MUG or TUMBLER, make sure to bring a BIG ONE they have this tiny baby cups only for your drinks and taste like 95% pure alcohol, they pour toooo much alcohol the flavour dissolves.6. If you want to drink coffee regularly, bring your own coffee or tea - the room doesn't have it, buffet only have limited in the morning.7. Bring your own notepad (optional) this hotel doesn't even have notepad nor pen in the room.8. Bring some band-aid and polysporin just in case something happen, they don't have band-aid in the front desk, their medical centre in the hotel is not open 24 hrs.9. Bring your own snacks, the gift shop only have limited goodies, pringles are horribly expensive, $3 for the small one and $5 for the bigger one lol.10. Make sure that your electronic could work for 220v.11. No internet in the hotel at all.12. Bring your own watch, the room doesn't have clock nor alarm clock even the restos, buffet and pool.13. Reserve your two resto dine-in right away in the customer service upon arrival, the restos are always busy so if you missed it then that's it.
It was my first trip to Cuba and I really enjoyed it! Roc Arenas resort is great! I will surely be back! I want to make a shout out to Vladimir, Letis, Odette, ... specially to Yoilena and Chabely! Te Amo guys!
The Arenas Doradas was a nice resort. It's Cuba. So yes the bed wasn't very comfortable, if you looked closely there is some cracks, dirt/mould in the floors and ceilings etc. the sliding door had one handle missing so there was an open space to the outside (I just shoved the curtain into it to keep out bugs), my friends' room had blackout curtains, mine did not, the phone didn't work, my bar fridge didn't work until I unplugged the TV and plugged it into there so I chose having a fridge over the TV for the trip.. I had put the bath towels into the tub to get washed and never got the larger towels again until about the last day.. so things weren't perfect. But the room was always clean, the AC was very good! It had a remote and was very handy for changing the temperature if you woke up hot or cold. I HAD towels they just weren't the larger ones but you air dry quickly in the heat anyways! I brought a beach towel with me and we had no problems getting new beach towels each day so I used that towel in the bathroom or at least to step out onto etc and that was handy and I just left it there. I was given a bottle of water every day which was great. The safe costs 14 CUCs for the week. We had two rooms so we just bought the safe in one room, then it broke and we waited 40 mins for someone to come and fix it, when they didn't we had to go and insist that we just switch to the safe in the other room instead - they weren't too happy with that solution but it was easier than waiting longer for someone to come and fix it. Wifi was 2 CUCS for an hour in the lobby. The first day there was a problem and we couldn't get on at all but after that it wasn't too bad. It didn't seem like it lasted for a full hour but at least it wasn't too pricey to get another card. The food is not good. If I stuck to getting something at the grill in the main buffet it was ok. Having them make something fresh was best. The breads are good and I didn't starve. We brought our own peanut butter and some snacks for the room and that really helped. I found the food at the beach bar and the pool bar to be disgusting. I've stayed elsewhere that had good pizzas or nachos/cheese and I missed having that option. We did the Italian and the Tex Mex a la cartes and they were very good. It was nice to have a change from the buffet. Mosquitos were a bit of a problem. I hate using spray but was glad I brought some. The lobby in the evenings were REALLY bad so definitely cover yourself in spray/bring some anti-inch. As long as I had the spray on I was ok. I just had a quick shower before bed. The beach is beautiful! The sand is gorgeous, the water was fantastic. There were always lounge chairs at the pool or the beach in the shade or the sun whenever we needed. We didn't need to go and save spots although we were usually down there by 9-930am.. the water was too choppy one day and we couldn't swim but the rest of the days were great. The hotel had a catamaran tour for $20. It took about 2 hrs and you went out on the catamaran and snorkled. It was a really nice way to be out on a boat and do some snorkling without having to do a huge excursion that took all day. They had free kayaks and paddle boats as well which we didn't use but they looked fun. The grounds were beautiful and well kept. Any issues were mainly due to ignorant people - the toilets were plugged a fair bit in the lobby or at the beach - but you shouldn't put paper down them there. There's garbage cans but people aren't used to doing that and it causes problems. Also, at the beach people leave cigarette butts or cups or coconuts everywhere instead of using the garbage cans. The staff maybe should've been cleaning that up a bit more but people should also take some care to clean up after themselves. We were in building number 2 and it was definitely noisy at night - you could hear the entertainment and the disco. We tried to move and weren't able to the first day and never tried again but i'd definitely recommend being a bit further away. The bathrooms at the beach weren't good at all so being in the building 6 or 7 near the beach would be better. The staff for the most part were very good. The maids were lovely and really appreciated the little gifts we left. We left gifts as tips in the buffet also and if you sit in the same area and do that you get good service. The front desk staff was quite rude. I didn't complain about any issues with my room but felt I maybe should've let them know to fix it for the next people but they were so unapproachable I didn't even bother. We booked a trip to Havana through Fertours before we got there and it was great. Just us and a driver and a guide in an old car. I had done the bus tour in the past and definitely recommend this option instead. We also took the free shuttle into Varadero for an afternoon. We did it near the end of the trip and it was a great way to use up some CUCs before going home! The markets were great to walk around and just a nice way to spend the afternoon. Everyone kept asking us for chewing gum so I wished I had some to hand out. Overall it was a lovely trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- 24 hour snacks
- Unlimited drinks 24 hours at lobby bar
- Non-motorized watersports (subject to availability & excluding sailing)
- Daytime tennis
- Cocktail-making lessons
- Caribbean dance lessons
- Billiards, darts & table tennis
- Shuttle to downtown Varadero 6 times per day (3 in the morning & 3 in the afternoon
- Transportation to Colonial Havana with 5 hours free time (1 per week and based on availability)
- Daily activity programs
- Nightly entertainment with international shows and theme nights
- 316 rooms
- Massive freeform pool with a sunken pool bar
- Kid's pool
- 1 Buffet restaurant
- 2 a la carte restaurants (reservations required)
- 'Natura' restaurant for vegetarian and diabetic meals
- Pool side snack bar
- Grill bar
- Lobby bar open 24 hours
- Watersports centre
- Tennis courts
- Shopping arcade
- Internet (fee)
- Car and moped rental
- Golf nearby
- 1 king or 2 queen beds
- Satellite TV
- In-room safe (fee)
- Bathroom with tub, shower and hairdryer
- Balcony or terrace with garden/pool or oceanview
- Max occupancy 3 persons
For the Kids - Mini Club for children ages 4-12 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
ROC Arenas DoradasVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Varadero km 17 Playa de los Tainos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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