ROC Arenas Doradas
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Location: Directly on the beach, 10 minute drive to town & 35 minutes from the airport.
I spent a week at the Arenas Doradas (Oct 8-15/16) by myself and had a great time. First, let me get the complaints out of the way; they are few, and minor.1) The first time you get a beach towel from the station at the pool, they tell you that you need a form from reception (after that you can just exchange towels for your stay). Why doesn't reception give you this form when you check in? Or tell you that you need it? I had to walk all the way to reception to get this form, and then back to the towel station, and I saw more than one person doing the same thing as the week went on. Everyone's going to want a beach towel - give them the form when they check in.2) I have been to 4 different resorts in Cuba and this is the first one that does not have a "CLEAN UP ROOM/DO NOT DISTURB" card provided to put on your doorknob. More than once I was in my room when the maid knocked and then started to come in. Some times I could walk to the door to tell her to come back later, but other times I was either changing or occupied in the bathroom. I don't know why the resort wouldn't have these cards; they really should look into getting them.3) My bathroom had two lights over the sink and one by the toilet. The one by the toilet did not work when I arrived; I left a note for the maid, and later told reception. The light was not fixed during my stay. I could still see so it was not a huge inconvenience, and I can understand if it required actual repairs (instead of just changing a bulb), but I was never told anything by reception about the status, which would have been nice.As I said, these were minor complaints. The rest of my review is all praise (or at least moderate praise). The rooms are set-up in 7 different buildings, so like myself, you may be in staying in one of the buildings furthest away from the reception building (I was in building #7). The good news is those buildings are closest to the beach, the bad news is that you will have a little walk every day to go to the lobby bar, stores, buffet restaurant, etc. The pool is in the middle of all 7 buildings, so while it might be a little bit of a walk back to reception, it is not that bad.My room was a typical Cuban-resort room with everything you'd expect. The safe has a keypad on it, but ignore it, you have to use your room keycard to open/lock it (something else reception could have told me when I checked in). Most of the room's outlets are in use and hard to access, so if you need to use a voltage converter, you'll probably have to use the bathroom outlet like I did.The pool is great, with the biggest draw being the pool bar. Watch out for spilled drinks and suspiciously warm water near the bar stools.The buffet restaurant is typical resort food. It's anywhere from hot to warm, depending on how long it's been out. I never had any food that wasn't at least warm, and it all tasted good. Your best bets are the stations where they make your meal from scratch, like the omelet and pasta stations.There are 4 a la carte restaurants and you can only make reservations from 9am-12pm, so get there early to avoid the line. I arrived Saturday afternoon, didn't know about the time window until after lunch Sunday, was gone all day Monday on an excursion, so I couldn't make any reservations until Tuesday when I found out that one of first choices was all booked up. I ended up making reservations for Thurs and Fri evenings (when I was leaving Saturday) so I just barely made it. These restaurants (the two I went to) were both great - fancy and great food.The beach is, of course, beautiful (it *is* Varadero), and I never had any trouble finding empty beach chairs, either under a thatch umbrella or out in the sun.If you eat lunch at the outdoor restaurant near the beach, there are 5 (maybe more) black cats that come out looking for food. I didn't see any signs saying not to feed them (although the staff said "Shoo!" when they walked by and saw them) so be prepared that if you feed one, the rest will appear.All in all, I had a great time at this resort. I was not looking for a 5-star super-fancy resort with all the extras. It was reasonably priced, with good food, a nice room, beautiful beach, a fun pool, and great staff. Highly recommended.
We recently returned from this resort and found it great. The room was clean and well air conditioned. We went with a family of 4 and never had any disappointments. Vladimir Lisandra Denia was fantastic in the buffet restaurant. He made paper flowers for the girls and was always there to provide us outstanding service. Vladimir really knows how to stand out when it comes to great customer service. Food was average, but that was expected for Cuba. The staff at the pool bar were always pleasant and service was excellent. I would recommend this resort to anyone looking for a relaxing week on a great beach. Excellent value for your money
Having just returned from a 10 day stay at Arenas Doradas, I figured I'd write my thoughts on it while still fresh. The resort is supposedly 30 min from the airport, but as we were the last stop it was more like an hour. There is a free shuttle going in to Varadero city from the hotel, but as it was not our first time in Varadero, we did not bother. The rooms were pretty basic, but unbelievably clean. Not a bug/ant/spider in sight. The floors were cleaned daily as well. Honestly, the cleanest room and hotel in general out of any I've seen so far, anywhere! The ac worked great, looks fairly new and each room is equipped with its own remote controlled ac. There was a small bar fridge and tv as well. Surprisingly, we only got a bottle of water the first day and not thereafter, had to fill up at the bar. We had booked with West jet and friends of ours who had booked with Sunwing had it daily. That was the only minus and not for the resort, but for west jet. While on the topic of WJ, I'd just like to add the flight was the best one I've had so far, there and back! Lots of leg room and at 6' tall that's quite a feat. Another thing I wish someone had shared with me is that westjet flights no longer have tvs, rather you use their app from your phone or tablet and from there access the entertainment. I recommend downloading the app prior to going so you don't have to purchase their Internet. But enough about Westjet...The resort has wifi Internet which you can purchase. The price of a card is 2 cuc, which gives you 1hr of internet. It was good (made calls via viber with no issues) but is only available in the main lobby. There is nightly music played on the piano in the main lobby, perfect to relax to before or after dinner. As far as drinks go, they are varied and plentiful. They never ran out of mint for their mojitoes , like I have seen at other resorts. I definitely recommend trying it, along with pina colada, as well as daiquiri. At the coffee bar please get yourself a puesto de sol frijo. It'll change your life.The main buffet looks so nice that when we first saw it we thought it was one of their a la cartes, which we never got around to trying. Breakfast is the best meal imo. For those Canucks they even had bacon, as well as pancakes and maple syrup. Their selection of cheeses should not be missed! As it's kept on ice I had no fear of any tummy issues. Food at the weekend was the best, possibly due to the fact the resort would fill up with local vacationers? In any case, try their oxtail, yuca and beans in any form! There was also fresh fish, pork, beef, liver, shish kabobs, tuna etc etc for the grill. Just make sure it's well done as some of it looked raw to me. Their rolls and croissants were fesh and made daily... yummy! Their desserts were nothing to write home about, but their ice cream and fruits was deeelish.As far as the clientele goes, most of the people were from Europe (German, Spanish, Italian, Austrian, Swiss and Russian) some english speaking cdn and more quebecoise. The best part of the trip was of course the beach! Plenty of loungers and shade, no need to get up at dawn to reserve spots. Stay away from their yellow fabric loungers aka backbreakers and get yourself one of the plastic ones.For the smokers, you can buy cigarettes in the store for 4 cuc or you could go to the automat machine in the main lobby (next to the vending machine across from guest services). It takes exact change only. Winston 2 cuc, lucky strike 2.90 cuc, at least as of Oct 2016.Imo the staff is as friendly to you as you are to them and tips don't really make a difference. The grounds are kept impeccably clean and are maintained diligently. The towels can be exchanged by the pool and will cost you 10 cuc if you lose one. There you could also borrow a book if you wanted something to read, but 99.9% were in German, with one lonely English one there.Two nightly shows not to be missed are their rock concert and their water ballet show. The rest I would rate as meh.There were daily games at the beach, volleyball, aquagym etc and the staff tried hard to engage us lazy vacationers, offering a bottle of rum to the winner for some of their games.Eve though the site said adults only resort, there were lots of little ones around and a mini club as well.I'd recommend this resort for families and older crowds, not so much of a party place and is wheelchair accessible and in general easy to maneuvre around (no stairs).Enjoy your stay, we certainly did :)
Had to change rooms and they didn't want to do it for us, eventually they did. The food here is awful...breakfast was generally good, but lunch and dinner was bland, and kind of gross....except the one day they roasted a turkey.
My girlfriend and I visited roc arenas doradas from September 24-October 3. We're 30 years old and love to travel. Overall first impressions were positive, nice atmosphere, great pool bar, and a fantastic beach. Those thoughts vanished at our first meal. Everything was cold, mostly leftovers, with hairs and flies all over it. Everything tasted the same, and dish washing was an issue. Overall, the staff was friendly and helpful, except when we got locked out of our room for 2 hours one evening. I walked back and fourth 5 times to the lobby waiting for someone to arrive. Finally they did and we went in covered in fly bites. The door wasn't fixed, I was just instructed on how to jimmy the lock. Other than that, the bartenders at the pool were fantastic and the gardeners and servers do a wonderful job, and the shows in the evening are definitely worth a watch, great performers, especially the magicians.On Tuesday evening, 300 underage high-school graduates arrived from Argentina. While I can appreciate a good party, especially for this occasion, things got really out of hand. There were kids passed out, throwing up all over the place,(right outside our room), the music was unbelievably loud, louder than any other time the resort was open, for their private parties. The resort even tried to close the 24 hours bar and snacks because they could no longer cater to them. After some arguing they reopened the bar so we could get some drinks. We did pay for them after all didn't we? They were served first, had no rules, always had the priority, and generally put the resort way over capacity. Again, I can appreciate the party, which is why I hold 100% of the responsibility of this to the resort for overbooking. They should have just closed the rest of the resort, because they pretty much did for anyone who wasn't in their group anyways.So it's a big thumbs down for this place, and if you get bored with doing the same thing for more then 5 days, a thumbs down to Cuba, hasta nunca, Cuba, hope this helps.Ps don't do the west jet tour to Havana, I'm still on the toilet from their recommended food choicec, the restaurant was el guarjirito, it's a tourist trap and it's poison. it was a HUGE waste of time. You don't see anything, you walk around and look at buildings and are told about them, and you can't even go in to see them.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- 24 hour snacks
- Unlimited drinks 24 hours at lobby bar
- Non-motorized watersports (subject to availability & excluding sailing)
- Daytime tennis
- Cocktail-making lessons
- Caribbean dance lessons
- Billiards, darts & table tennis
- Shuttle to downtown Varadero 6 times per day (3 in the morning & 3 in the afternoon
- Transportation to Colonial Havana with 5 hours free time (1 per week and based on availability)
- Daily activity programs
- Nightly entertainment with international shows and theme nights
- 316 rooms
- Massive freeform pool with a sunken pool bar
- Kid's pool
- 1 Buffet restaurant
- 2 a la carte restaurants (reservations required)
- 'Natura' restaurant for vegetarian and diabetic meals
- Pool side snack bar
- Grill bar
- Lobby bar open 24 hours
- Watersports centre
- Tennis courts
- Shopping arcade
- Internet (fee)
- Car and moped rental
- Golf nearby
- 1 king or 2 queen beds
- Satellite TV
- In-room safe (fee)
- Bathroom with tub, shower and hairdryer
- Balcony or terrace with garden/pool or oceanview
- Max occupancy 3 persons
For the Kids - Mini Club for children ages 4-12 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
ROC Arenas DoradasVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Varadero km 17 Playa de los Tainos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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