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Our OpinionA clean but basic hotel located in town on the beach. No elevators. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Roc Plus Inclusions:• 2 a la carte dinners per week• 2 (1.5 litres) bottles of water in room per stay per arrival• Beach towels in room• Special dinner - 1 per stay• Renovated rooms• Late check-out (subject to availability) -- Applicable for travel up to Oct 31/16We booked through sunwing..our first room 151 was NOT a renovated room, although when we checked in we did get our two a la cart bookings assigned to us, the towels and water were in the room once we managed to get inside as we struggled to get the door open, once inside found the toilet to be running, the toilet handle fell out when I touched it, the pillows had the stuffing falling out, the bedspread was dirty and the fridge very rusted..we decided to ask for another room..sent over to 118 again difficult to get door to open although it was cleaner however the sound of the traffic came through loud and clear, we then were sent to 143, the door opened with ease and it was cleaner ( bed spreads still had marks on them however it was far away from our faces so we tolerated it and my pillow had a blood spot which I just flipped over to the other side which was clean and white) there was a rain sound in the wall which we reported that evening however it was not until 3rd day when they realized it was more than the A/C causing the water leaking into the room and the wall getting wet, it was a broken pipe. We were sent over to 136 ( slum room) which was alive with clouds of mosquitoes, the pillow a grey brown, bedspreads had dirt and blood on them, we addressed that with the maid only to be told it was the best room..however she did give us one clean spread and one dirty one in exchange... the patio door did not close and was corroded without any lock rather a chain, the ceiling above the toilet had a good 8 inch strip of black mold as well as above the sink, I got some cloro and washed it down however after an hour of trying to get the mosquitoes beaten back we requested another room where by we got taken to a room already occupied, the next roome we were shown, the toilet was missing the flusher and then yet another where the ceiling was peppered with mosquitoes. The front desk person got angry and said he had work to do and to let him know what room we wanted..he returned to the front desk..none of these rooms were acceptable. I just felt so discouraged and beaten, we got directed to see Katia who personally took us to two other rooms which indeed were upgraded..we choose one only to find blood on one of the bedspreads which we gave to a maid only to find she was bringing it back into the room to put back on the bed...I lost it at that point it was our third day and we had spent far to much time trying to get a clean room..the pillow had an old blood spot on it and when that finally got changed we got a pillow with round yellow brown circles...I gave up and focused on the pluses ..the beach was great, the pool deck was clean, the pool clean, the chairs new..the food was adequate although the hot buffet many times was cool.. loved the fresh fruit. I have to say speaking with Katia was a good experience over the front desk group...she took our concerns seriously and when she was directly involved corrections got made it was when she was not there that we continued to have issue..the down side was I came home with severe diarrhea...never in all my years of traveling the globe have I ever been so sick. One thing I will recommend is IF anyone has issues to go directly to Katia at Customer Services. Kudos to Ida, Joel, Jorge, Enrique and Katia for gracious service.
I have nothing but rave reviews for this resort The staff make the trip for usWe love that we get to know the staff as it's a smaller hotel The location is perfect The grounds are well maintained The rooms are being renovated....which is nice The food is great never had any issues We are back next week for another two week vacation............We have been staying here for the past few years ..... so if you don't like big resorts and swarms of people this is the spot
This was my 5th or 6th return trip to the ROC. So many of us clients are return customers. I'll spare the traditional review. For those who are interested in what the beach, the rooms etc are like my previous reviews of the same hotel are very detailed. Instead, I'll focus on the changes I have noticed in my beloved ROC.Food/Restaurants/BarsI'll start by saying first and foremost; it wasn't the same without Raymond in the à la carte restaurants. For the regulars; he has been off for some time addressing his leg problems. I understand he is to return to work by the end of the month. That all being said, I'll also add that I miss the cast iron pigs, as well as the taco station in the Mexican restaurant. I do love that the welcoming atmosphere remains the same!!!!! As for the Fusion restaurant I did genuinely enjoy the Salmon, and my companions also enjoyed the Chicken with Peanut Sauce, and the Beef Stroganoff (which isn't really Beef Stroganoff....never seen sour cream or egg noodles in Cuba LOL). Shrimp and Vegetable Tempura is the appetizer to go with....don't be fooled by the Chicken and bacon salad....thou there is chicken and bacon involved, it is not a salad lol. With regards to the main buffet all I can comment is WOW!!!!! The improvements are certainly noticeable....both aesthetically, and quality. The new ceiling and façade are gorgeous, the new air conditioning is much appreciated. The quality of the food preparation has increased dramatically. Apparently there are spices in Cuba. I even tasted oregano in the 'marinara' pasta sauce LOL. I never left the resort for a meal all week, which if you've read my previous reviews of the same you'll know I relish in dining out in Varadero. As for the bars; the main bar has changed. The east side of the bar is now for staff only and part is the 'personalize (aka add booze to) your coffee' area. This seriously congests the west side of the bar and ultimately getting a drink...especially in the evening after the show. I sure hope they change this practice for the high season! A couple of other changes include the removal of the large ceramic or stone barista that stood at one time in front of and then behind the coffee bar however the addition of real coffee spoons is an appreciated one. I'm also pleased to report after much time a new beach bar is being built. Hopefully we will see the return of La China!!!! "That was easy." LOL PoolsI don't understand why they have yet to replace the pool umbrellas. Sure, there is shade to be found around the pools all day, but it requires continual relocation under respective trees....of available. I wish I could figure out a way to bring pool umbrellas to the resort!!!! Kadia, if you're reading this, this would be my biggest suggestion!What I have dubbed 'the quiet pool' or the smaller pool down by the snack bar is in desperate need of a new liner. The top step is almost completely torn. Walking around the sides and the bottom it is clear the water is getting in behind the liner. That being said I still enjoyed a quick dip in a cooler, quieter, seemingly cleaner pool as I break from lounging and reading my book. RoomsNice to see the addition of flat screen televisions. It was nice to be able to watch a couple Jays games.....and perhaps the highlights of the Clinton/Trump debate. We were in 141...I always request 141-144. Decent rooms. General beds. The resort really needs some new pillows!!!! The water bill...hot and cold is usually paid for these rooms ha ha ha ha ha ha.EntertainmentWow! All I can say is wow! The dance crew is without a doubt top notch!!!! I miss their shows the 2 or 3 nights they are not there. Annis and Hervé are talent way beyond their means! They choreograph some amazing dances, the Romantic Show being my favourite. These people work so hard to keep us entertained and succeed by far! Thank you so much to the dancers...especially Yasniel. What a talented young man! I am looking forward to seeing you all upon my return. Side bar, again for those regulars; Hervé; the dance choreographer was is a horrific car accident back in June and had only returned to work shortly before my arrival. He is lucky to be alive. He was the only of 3 occupants to survive.Mac Fly...what can I say. You had big shoes to fill in Reglas absence and you've done an amazing job! This young man is full of smile, charisma and humour. A smile greeting on the way into the buffet in the morning, a great convenor of games and bingo and a classy host of the evening shows. That all being said I can't wait to see Regla in action again when I return this November. That lady brings life to the resort...a life that is missing without her! Hanoy it was so great to see you. Glad to see you haven't changed, hope you get that bad motorcycle exhaust burn taken care of! I was also nice to see the investment in the roof over the entertainment area...no more shuffling around to avoid the leaks!!!! Some extended hours and music at the Entertainment Bar would be nice....the lobby is just too much!!!!Travel Friends It was so amazing to run into Raymond again! We may have had a drink or 10 together a couple years ago! And so nice to meet his friend Ghylainene, his brother Bernard and his cute nephew Maxim. I sure missed Catherine and Mylainne. My girls from Newfoundland; Cheryl, Delsie and Debbie. L'ard T'underin' Jesus it's bin fun me sons!!!! Angie and Bruce from Kingston...thanks for sharing my birthday! And Jo from Port Hope....what a doll of a gal! Looking forward to sharing a bottle of wine the next time I'm in town. StaffYulayme at the à la carte....you are amazing! Your smile and sense of humour makes the entire trip worth while! You are great with people and provide amazing customer service! To Osmany at the front desk; is there anything you can't do? You make things happen my man, and I appreciate everything you do for me! Guillermo is a great go to guy as well! To the bar staff; Joel, Josep, Yoarky, Héctor, Ralph, and Sergio thank you so much for keeping my glass full...whether it be café con léché, cerveza or vino blanco! Special recognition deserves to be given to Hilda at the entertainment bar. This lady is a wonderful host who gladly provides the best service possible. Thank you for you smile and everything you do Hilda. More special thanks to Jackie, Ephrain, Alberto and Osvaldo in the buffet. You all work so hard to make sure all of us guests are a happy and I thank you all. It's so nice to have a coffee or beer or wine on the table when I return with my meal. Great attention to detail and it doesn't go unnoticed.If anyone has questions I'd be glad to help. Send me a message.
We had the pleasure of staying at Barlovento for 5 nights Sept 19-24. I was a little nervous based on the reviews but went with an open mind.The beach did not disappoint as it was beautiful, however I found it annoying that travellers didn't pick up their empty plastics off the beach once they left... Something the hotel has no control of and I don't Blake them. The pools were beautiful and clean, lots of loungers on both beach and pool area. The drinks were ok, but I'm my husband and I are not drinkers so I can't complain... Coffee AMAZING!The first room we had was not the best... I don't complain It was clean but a few things didn't quite seem finished, couple towels, no soaps, no tissue packets, no welcome info on table, shower hose was broken and didn't hang up. our AC broke on 3rd day and we were moved without hesitation from room 330 to 331, very friendly and courteous front desk that was very accommodating . This room was lovely and had all expectations the remotes even worked. We only had dinning reservation to one of the a la carte, there was never any space available always booked, this was very disappointing as I Checked every day. The food was ok, but the best meal was from the Cuban day Feast, that was great food it was Cuban food we loved it, we could eat that twice a day. Nightly Entertainment was great, enjoyed the dancing shows and the water performance. The location was excellent. Overall we enjoyed our vacation at Barlovento, we would definitely travel back again ... Thanks for a beautiful relaxing week, we will be back ;)
Hey, didn't know what to expect when I arrived and was nervous, our first room was terrible but was moved the next day to room 358 which was awesome location. Met lovely people there young and old and couldn't believe the people that said this is my 10th time or 7th time we stayed here. Close to everything. I don't care much about the pools spent my time on the beach which was awesome. Wish the safes in the room were combination instead of room key. Booked an awesome excursion, went to Havanna, close to markets, would stay again if I had the same room. Ate off the resort 3 times, all meals were great, as I was able to find great food on and off resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Christmas & New Year's Gala dinners
- Unlimited Domestic drinks & select International brand drinks from 9am-1am
- House wine w/meals
- Introductory scuba diving lesson in pool once/week
- Beach volleyball
- Air rifle shooting
- Daily activities
- Nightly entertainment
- 274 rooms in three 3-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Mexican and International, dress code & reservations required
- 3 bars including Beach bar
- 3 free-form pools
- 1 tennis court
- Watersports centre
- Shopping on-site
- Internet (fee)
- Car rental
- 18-hole golf course 12 km away
- 1 king or 2 twin beds
- Satellite TV
- Mini-bar (fee)
- In-room safe (fee)
- Full bathroom
- Small balcony or patio
- Max occupancy 3 persons
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Mini Club, playground, and kid's section of main pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave 1ra e/ 9 y 12, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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