- What's Included
- All Inclusive Features
Our OpinionA clean but basic hotel located in town on the beach. No elevators. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
First off, I don't know why all of the Roc's reviews lately are so poor. You have to remember it's Cuba, a 4-star hotel there is nothing like it is in Canada, etc. You just need to make the best of it and enjoy the time you have in this beautiful country.My boyfriend and I stayed here from Dec. 31-Jan. 7th and we had a great time. We booked the Roc Plus upgrade, so we were supposed to get a renovated room, but didn't. After a while, our AC started leaking pretty badly, so we asked to be moved to another room and the staff was very helpful and moved us right away. Of course, we made sure to tip after the help. Aside from the AC though, everything worked fine in the room and it was clean. Rooms close to the pool tend to be quite nosey though, so make sure to ask for a room away from that area if you like your peace and quiet. Overall, our maids were great. Very friendly, along with the bartenders and servers. (But again, make sure to tip. It goes a long way for both you and the people there.) Food was good for Cuba. No issues there. The Mexican restaurant is delicious! Mixed drinks were just ok, best to keep things simple i.e. beer, wine, etc. The resort is clean and well-kept, even though it is one of the older ones. There are quite a few stray cats roaming around, but you get that most places there. We had fun playing with them, since they were good-natured and not a bother. The beach is, by far, the best part. It's gorgeous and not a far walk from any room on the resort. They also had very tight security which was nice to see. No one selling anything either. A tip: Bring bug spray and use it. Came back with a bunch of no-see-um bites, which isn't the resorts fault. Just happens...Overall, we had a good time there for the cost and we both agreed we could definitely be coming back as soon as possible!
From the time we got off the bus we were happy. Our room was nice, Noelia our maid was hard working and very nice to see each day. Lazero the front lobby was so helpful and a joy to talk with, Padero was the perfect door man at the buffet always happy. Mario and Reggala were great entertainment crew...our waiters German and Sergio were excellent. this hotel is not new but very clean and well kept. they are working on it all the time, the pool boy does a great job keeping the pools clean. the food was very good lots to choose from. hot and tastes great. we stayed from jan 3rd to the 17th jan 2017. we had rooms 154 and 155, everything in our rooms worked, and we always had hot water at all times. the front desk, are all friendly and happy. Francisco the manager is always on the go, he works long and hard, would have loved to chat with him , but he is busy, and checks this hotel every inch of it. the location is perfect, the beach is perfect and Yucett at the beach bar is great. this hotel is worth every bit of the 3 1/2 stars. and more. I will gladly return to this spot. thank you for your kindness . also the lobby bar staff work very hard and keep the area in great shape.
it bed hotel, dirt stain in bed, cheep room, bed smell in bathroom, it is not even consider Motel, i would rate it with no star, keep away from it unless it is most for youi have canceled my 3 night from the first 1 hour, i want to different hotel in the areastay there and you will remember my word
I found the hotel and grounds to be quite adequate. The grounds are clean and well attended. The large pool is noisy, close to the stage and near the daytime bingo and other activities. We spent our time at the smaller pool which is quieter and close to the outdoor dining area and the outdoor grill.You can easily walk to downtown Varadero or you can take the hop-on-hop-off bus which will take you all along the peninsula of Varadero. Flea markets everywhere all selling the same stuff. Some brick and mortar stores will not let you in the door if you are carrying a bag or a purse ( I guess shoplifting must be a problem??) If you go to a bank, you will need to show your passport to exchange money.Our room (#309) was clean and the beds were comfortable. Low water pressure in the shower and minimal hot water, but you will survive, cupcake! Meilanis was our maid for the week and she did a great job! Thank you!Food options on the resort include the daily buffet, an outdoor grill and a Mexican or a Mediterranean a la carte restaurant. I enjoyed the quesadillas and the fajitas that we had at the Mexican restaurant and it was nice to dine in a quieter spot than the main buffet. Our experience at the Mediterranean restaurant was less pleasant. We had the chicken/bacon/tomato starter and the chicken was really dried out and overcooked. (I suspect it was left over from the lunch BBQ.) My entrée was salmon which was also very overcooked. The buffet has a wide variety of food. Some prepared while you wait and the regular buffet fare. Manuel was our go to waiter and he was very attentive.Don't worry about what to wear. There seems to be no dress code at all. You will have to endure someone's bikini cellulite bubble butt right in your face while you are trying to eat your breakfast, lunch or dinner, or the hoser slob wearing his hat on backwards with his Rumpelstiltskin wrinkled t-shirt and shorts throughout dinner at the a la carte restaurants. The wait are staff is dressed better than the tourists.We took the West Jet sanctioned bus day trip to Havana. It is never a disappointment to see the geography of the country you are visiting. We had an hour free time in Havana which was adequate. We had a great lunch (included) at the El Florida restaurant and bar which was one of Hemingway's haunts. I found the customs officials both arriving and departing to be very unfriendly, intimidating and on a power trip of some sort. Don't bother saying hello, or trying to be nice....it will get you absolutely nowhere. Conversational exchange is not welcomed. I suggest you take the same stance they do: snarl and get through the process as quickly as possible. Be prepared to have your photo taken upon arrival and departure in the country. No privacy laws here. The underwire in my bra sent the alarms blaring as I tried to depart Cuba causing me a few tense moments. No problems landing at Pearson though!
If you get this place for a good price and are not fussy you may enjoy your stay.That said ,most of the resort staff and Cuban people we met are lovely people who are very helpful, kind genuine. However some of the foreign visitors we found to be extremely rude.This is not inclusive to this island but have experienced it at other all inclusive resorts.The hotel itself is very dated, they are slowly trying to upgrade, pool chairs, cabanas, air conditioners were all new.Rooms are dated from the 50's, worn stained bedspreads and blankets, bring your own pillow because if you look under the pillow case you won't put your head down on it.Sheets were fine, new and white , towels are old worn and stained.No wash clothes, and you need to bring toilet paper in your purse or beach bag, you will not find toilet paper in any lobby bathroom, or public bathrooms.The beach is beautiful lots of chairs and palapa's available.You can find enough in the buffet to satisfy, Fusion ala carte sub par.My suggestion walk down the strip, there are lots of restaurants that are very reasonable and food was excellent.Do not get a room by the pool if you retire early, the entertainment stage is located across from the pool and the music blasts until 11pm, literally vibrates the glass in patio door.Be very careful with any meat that you get at the beach barbecue nothing was cooked properly, chicken, burgers always served raw in the middle, just ask the cook to leave it on longer! Good Luck
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Christmas & New Year's Gala dinners
- Unlimited Domestic drinks & select International brand drinks from 9am-1am
- House wine w/meals
- Introductory scuba diving lesson in pool once/week
- Beach volleyball
- Air rifle shooting
- Daily activities
- Nightly entertainment
- 274 rooms in three 3-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Mexican and International, dress code & reservations required
- 3 bars including Beach bar
- 3 free-form pools
- 1 tennis court
- Watersports centre
- Shopping on-site
- Internet (fee)
- Car rental
- 18-hole golf course 12 km away
- 1 king or 2 twin beds
- Satellite TV
- Mini-bar (fee)
- In-room safe (fee)
- Full bathroom
- Small balcony or patio
- Max occupancy 3 persons
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Mini Club, playground, and kid's section of main pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave 1ra e/ 9 y 12, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.