Royalton Hicacos Resort and Spa
- What's Included
- All Inclusive Features
The Royalton Hicacos is a great resort for those who are looking for plenty of activities to do in Varadero. The food here is a bit better than what you'd get at any other resort in Varadero. There are plenty of fresh options to choose from, which is sometimes rare to experience in Cuba. As previously mentioned, this is a resort that has an infinite amount of excursions and activities available for guests. From catamaran cruises to safaris, there's never a shortage of things to do.
We returned yesterday from the Royalton Hicacos. Check in process:This process is ridiculous...we arrived around noon after being up since 4am only to have a gentlemen continually telling us firmly to sit down. After sitting on a plane then sitting on a bus we preferred to stand, he was definitely annoyed with us. The champagne was nice but check in was taking forever. I finally had to ask how long and realized none of the rooms were ready. I understand check in is at 4pm but this day was included in our 7 day vacation and it was sunny and hot we wanted to get on the beach. After constantly asking how much longer they put us in room 301, that night the smell was so bad my husband didn’t sleep all night. We immediately went to the desk the next day and were told there wasn’t another room until later that day. We went into Varadero came back and we still coukdn5 get a new room! After getting extremely angry we were moved to 1606 which was fabulous. Upon arrival we didn’t want a tour of the resort....we travel a lot and usually get off the bus to gav3 a package with room keys ready to go, Royalton needs to improve this process. It ruined our first 2 days of our anniversary vacation. Rooms: Once we were moved to 1606 the rooms were fantastic. Bed comfortable, spacious and clean. Mabel from housekeeping was simply amazing!! Dining:The food was great! It could have been a bit hotter on the buffet but the Italian and Caribbean restaurants were very good. You never go hungry that’s for sure. The gentlemen making crepes was also incredible and kind. Beach: Amazing!!!Cuban People at the resort:Everyone at the resort was sooo kind and eager to help you whenever you needed it. EXCEPT the front desk staff and our welcoming gentlemen who kept telling us to sit down firmly. This really left a bad taste for us. We would highly recommend this resort and we will return hopefully with a better check in experience. Entertainment:Was very good the only disappointment was we were at the bar Tuesday listening to Trio de Cuerdas Cinco Sentidos who were absolutely incredible! Everyone was just starting to dance and have a great time when it was 9 o’clock and they had to pack up. This left us devastated. This should be a main event on your large stage, allow them to play much longer and I guarantee you people will have a fantastic time. Their variety of music was for young and old and by the end guests of all ages were dancing together. Bring them back as an evening show on the main stage with room to dance and let them play till 11 or so. Tips: Bring bug spray I have about 40 bitesTip Cuban people we are guests in their amazing country
Great place to stay although if it’s bad weather there is not a lot to do. But when the sun shines it’s paradise, turquoise water and golden sand. Great service from everyone. Food is Cuban standard which is bland but there are some highlights. They really do their best to spice up the food and a s I said the service is fabulous. Room is ok but not what I would call luxury although there ok and not bad in any way. We had DIAMOND CLUB which I can recommend. That little extra service is amazing and the diamond club team will do anything to make your stay special. And you have your own beach balibed which is great — no fighting for sun chairs.
Our six-night stay at this adults-only, all-inclusive resort was, by Cuban standards, an exceptional experience. From the glass of fizz on arrival and the nightly live music in the bar, to the stunning beach days and crazy helpful service, it felt like everyone working at the Royalton Hicacos pulled out the stops to make our time-off a stress-free experience.Overall, I feel your experience will depend on how well you can relax, how chilled you are on a daily basis and what your expectation levels are. Food-wise yes, it's mass-catering so there'll be the odd dish you don't like (tip - nobody expects you to eat the whole menu) and yes, the a-la carte restaurants may lack that famous Cuban atmosphere, but pick and choose what'll get you through your chosen meal time, grab a free drink and enjoy yourself.On that, of course you're staying in a bubble and it's not the real Cuba. If you do find yourself struggling for entertainment or wanting more variety in your dinner try calling up one of the local paladars in downtown Varadero and they'll boo you in for dinner. We took a taxi to Varadero 60 from the hotel (15 CUC each way, no hotel shuttle) and had a totally different experience.Want to hit up the spa? Advise booking on arrival as we had to wait a few days for a slot, but we requested a call if there was a cancellation and got bumped up a day earlier.There's a wide range of drinks available in the main bar which is chilled during the day and lively (but not clubby) at night. Recommend finding a seat as they are really hot on giving you table service, which also saves having to queue at the bar. Try your favourite cocktail and if it's not quite right, ask for a bit more rum, a bit less juice, or try another drink and see how you get on.Short on shorts? Need a snack or medical supplies? There is a selection of shops and naturally things start to get pricy. A baseball cap was 15 CUC and a pipe of local-brand Pringles were 6 CUC.If the weather's clear head to the beach, where the staff will find you a seat right by the sea or in the shade if you ask. There's a dedicated beach bar serving drinks and hot food. Grab a novel from the book club, play some mini golf, try yoga or aqua aerobics... Even head out in a pedal-boat or canoe. They'll even book you a trip to Cayo Blanco or beyond should your heart yearn for more adventure.We opted-out of the Diamond Club upgrade for 30 CUC pppn. It offers exclusive elements (free snorkelling, exclusive restaurant) but the beach beds were always empty (pool beds are for everyone) and we were happy to mingle and people-watch the day away.If you feel your experience could be more personalised then just ask. Staff are happy to help. And remember to tip. Anything up to 1 CUC goes a long way for friendly service. You're in a country where the average wage is around 20-25 CUC per month (we met plenty in Havana who were paid less) so all-inclusive or not, it's a kind thing to do if you, especially when you see the staff queueing by the roadside for their hourly bus to work.A massive thank you to everyone at Royalton Hicacos. What a wonderful place.
We were at the Royalton Resort last week Jan. 6 - 14, it was truely a great resort, very relaxing! A few employees made our trip very enjoyable, they were:Staff at the Diamond Club Breakfast & Lunch Restaurant - Tania, Cheily, & Sendic served us breakfast & lunch each day, they went above and beyond excellant service and the food was great! Buffet Staff - Most evenings we had dinner at the buffet restaurant, Sonivid went above and beyond to serve us, we were very impressed with the level of service and qualitity food served at the Royalton Resort, in the 8 days we were there we had meals that were served hot & full of flavour. The seafood was delicious and the chef cooking the sea bass and all other types of fresh fish at the buffet did an excellant job! We already miss the sea bass!We were in the Diamond Club and had excellant assistance from Alexander & lliana, our room was very nice and was always stocked with great drinks in the fridge.The room cleaning staff did an excellant job, our room was cleaned twice a day and was spotless at all times. Raul at the front desk helped us with our luggage and was very helpful and friendly. The bar staff at the Diamond Club beach were very good, we were always served promply and found the staff super friendly, the beach was absolutely stunning and all areas were kept super clean. The Sunwing Rep Barbarita was so helpful and friendly!We had a fantastic week, we really enjoyed all aspectss of our holiday and will hopefully return again next year! Thanks for everything!
Thank you Royalton Hicacos for our memorable Dec 18 - Dec 25, 2017 holiday vacation.The service from all the staff, food, drinks, rooms, entertainment, grounds, swimming pools and Cuban Day were awesome.Special thanks to Carlos, our butler and Mariela, Front Desk Manager.We will definitely be coming back to the nicest resort we have ever stayed at.Cornelia and Wayne, Vancouver
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurants w/reservations
- Unlimited House Wine with dinner, Domestic beer, International drinks
- Free admission to Disco, drinks included
- Manager's weekly cocktail party
- Pedal Boats
- Banana Boat Rides
- Introductory scuba diving lesson at pool
- 1 Scuba diving excursion/person/day (subject to availability, reservations required)
- Pool table and ping-pong
- Game room
- Exercise room
- Dance lessons
- Daily activities
- Nightly entertainment
- 404 spacious Colonial-style rooms in thirty-one 3-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Caribbean, Italian, Seafood, and Grill, semi-formal dress code for dinner & reservations required (restaurants entirely non-smoking)
- Snack bar
- 6 bars including Swim-up bar
- 3 outdoor pools
- 4 Jacuzzis
- Steam bath
- 3 lit tennis courts on-site
- Squash court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Car and moped rental
- Internet access (fee)
- Laundry service (fee)
- Medical services (fee)
- Games room
- A range of watersports available
Gardenview Suites include:
- 1 king bed
- Ceiling fan
- Living area
- Satellite TV
- In-room safe
- Coffee/tea maker
- Iron and ironing board
- Full bathroom
- His & Her bathrobes
- Hairdryer 220V (adaptors required)
- Balcony or patio with garden view
- Max occupancy 2 persons
- Same as above with mini-bar (fully stocked) and a 10% discount at spa
- Same as above with:
- In-room continental breakfast
- Special cocktail party
- Express check-in/out
- Private transfer to/from airport
- Preferred reservations at a la carte restaurants
- 15% discount at spa
Honeymooners - Receive a room upgrade, (if available at check-in) a bottle of champagne, a fruit basket, 2 T-shirts, photograph, and a cocktail party and dinner for 2. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Hicacos Resort and SpaVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera Las Morlas KM 15 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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