Royalton Hicacos Resort and Spa
- What's Included
- All Inclusive Features
The Royalton Hicacos is a great resort for those who are looking for plenty of activities to do in Varadero. The food here is a bit better than what you'd get at any other resort in Varadero. There are plenty of fresh options to choose from, which is sometimes rare to experience in Cuba. As previously mentioned, this is a resort that has an infinite amount of excursions and activities available for guests. From catamaran cruises to safaris, there's never a shortage of things to do.
We booked through "First Choice". The hotel is excellent;right on the beach,good facilities,friendly staff,good entertainment,good food & drink. Our only gripe is that "First Choice" did not honour their promise to refund the cost of a day excursion which was cancelled. In the end,I took them to court.They admitted that they owe me the money & the court issued judgement against them.I am still waiting for the money three months later.
We came back a week ago. We booked the diamond club which was a waste ofmoney! Family also staying there weren't diamond club and there was really no difference in the service or room! Butler was a waste of space! We asked for coffee at 8am to our room every morning and it never once came! There were dirty plates left on the stairs to our room and they sat there for 2days, also a soda straw kicking about for a week that was never picked up! Diamond club restaurant was closed when we arrived due to fumigating for roaches. We saw quite a few roaches in the buffet restaurant too. On a positive note most of the staff were friendly and the waiters in the beach restaurant were super fantastic! Beach was beautiful.
Just returned from Royalton Hicacos Varadero. It is a beautiful resort, with a very good food, very good service and clean comfortable rooms with quiet air onditioning.Resort: A number of two storey pavilions interconnected by walkways. It is visible that the resort is not new, but it is well maintained, very clean with nice flowers etc.The beach: Ideal. White sand, shallow turquoise water. No problems with finding chairs under palapas. The waiter walking by many times a day offering drinks. Rooms: Clean and quiet. The bed was not very comfortable. Balcony or terrace with two strait plastic chairs and a small stool/table. Small and rather darkish sitting area. Food: Very good. Yhe best in Cuba (our third trip) . Selections of salads and fruits somehow limited. Good buffet and very good “seated” restaurants. The worst of the four was the seafood restaurant, the lobster so, so and the décor comparable to a cafeteria in a factory.Service: Excellent. Perhaps the hotel was not full, but the waiting time for a server to serve wine, beer, tea or coffee was minimal. Everything done with a smile. The hotel offers a butler service> It is closer to consierge service.. Basically the butler books restaurants. The butler acts as a buffer between the guest and the rest of a staff (like a reception, etc). For example, a lamp was missing in our room and the butler arranged that we got a lamp (the next day). The checking process was exceptional. We were seated in armchairs, cold towels and champagne was served and after a few minutes the butler walked us to our rooms. The luggage was delivered at the same time.The water sports: Not everyone cares, but we happened to be sailors. They not allow to take catamarans without a skipper/instructor. Basically they can take you for a ride. As far as I know this is everywhere in Cuba, All equipment is in a very poor shape. Some lifejackets tied with pieces of string. One (of two) catamaran was missing a float at the top of the mast. Both catamarans mainly served guests who paid for snorkelling trips, so the catamarans transported them to a nearby reef and were anchored there for the duration of snorkelling. Two sunfish boats (that can be taken without a skipper) were in hopeless shape. One, more ambitious, X14 (similar to laser) was also in a poor shape. A guest was sailing it and the mast broke just during normal sailing. The staff seemed to be friendly calling everyone “my friend”, “amigo”, etc but there were not too eager to take people for a ride probably as they were losing potential revenue of snorkelling trips. One perfect, beautiful day they finished operations at 3 PM. The other day with a similar weather, they were working one hour longer. Go figure. On one occasion, we were asked to wait as the personnel was discussing something between themselves and, after 10 minutes of standing there and being ignored, we gave up. Not a very pleasant experience especially compared to the quality of service everywhere else in the hotel. We understand that the water sports are outsourced to a big company serving all hotels but the Royalton should demand a better service.The entertainment: Disaster (during our trip). Non existent. Fidel Castro died and everyone in Cuba was supposed to be in mourning, including international guests in hotels. No music, no zumba, no evening performances. Things like that were a part of a package and were not delivered by the hotel. To put it simpler: we paid money for goods that were not delivered. We understand that it was beyond their control but the fact remains. Not sure why we were forced to mourn this very controversial man. Overall, a very good experience, and would go there again.
Unfortunately we were in Cuba right in the middle of the 9 day mourning forced upon the country by the government. We had zero music or entertainment during our entire stay in Cuba. We understand that this is government regulated, BUT the Royalton handled this very badly. We spent $5000 on our 8-day vacation at this resort, and we feel very ripped off. The law prohibited the sale of alcohol as well as music. Every activity was canceled. There was literally nothing to do the whole time we were there, besides sit on the beach and drink. When we asked the guest services woman if there would be anything done for the guests, or if any activities would be planned to compensate for the activities canceled involving music, she laughed at us and told us that the Royalton does not care. She was incredibly rude. She told us management would contact us, which the never did. When we asked the front desk if there was anything to do at the resort, we were laughed at and simply told "no". We do understand that this was forced upon the country because their dictator died, but the Royalton chose to still serve alcohol but refused entertainment. I would have much rather they chosen to provide entertainment than alcohol. They broke half the law by serving drinks, so why not break it all? Or at least the fun half. We were at the Royalton on our honeymoon. We took salsa lessons before arriving, which was a huge waste of money. The resort overall is very beautiful. It is lush and picturesque. There is a sewage smell over quite a bit of it, which was disgusting. The staff mostly are very friendly. Some, though are quite incompetent. Our second butler, Marco screwed up everything he did. He delivered an invitation to a special honeymoon dinner, the day after the dinner was to take place. He told us he made us reservations at the Tex-Mex restaurant, and he actually had not. Leo, our other butler worked hard to fix Marco's mistakes.We upgraded to the Diamond Club, that I do believe was worth the cost, which was about $400, so not much at all. The diamond club beach is way nicer than the regular beach. It was much more clean and the sand was nicer. Every time I walked on the other part I cut my foot on one thing or another. We also had a great bartender who was super attentive! His name was Leony, and he never left us with an empty glass. He made the best pina coladas at the resort. The beach bar on the other portion of the beach had pina colada poured from a machine, and they we're great. I had asked for 5 requests regarding our room, hoping that at least 1 would be fulfilled... None of them were accommodated. They weren't big requests either, just things like having a 3rd-floor room, a corner unit, and most importantly a quiet area because I am a light sleeper. We didn't get any of the things I asked for, and most regrettably we did not get a quiet room. In fact it was the complete opposite. They gave us a room across from where the workers and butlers would start their day, collect supplies, full the maids carts etc. Starting from 6:30 in the morning the loud voices and footsteps of the people working at that time were less than 1 foot from our door. These rooms are not sound proof at all either. It was awful. The rolling of the carts along the tiles was also very very loud. The good thing was that was we knew when our butler was coming because we could hear him loud and clear. If you can call that a good thing. There were some outstanding staff members, namely Fernando from the lobby bar and Leony from the beach bar. Fernando was wonderful, and towards the end of our stay would even take his breaks with us, which was lovely. Overall, the resort is gorgeous, but they didn't handle the unusual situation well at all which really soured the week for us. We did have a great time, but not in any way because of anything the Royalton did.
We arrived in the midst of the mourning period and it didn't impact our stay in the slightest - in fact personally I preferred the lack of daytime & evening entertainment! The resort itself was beautiful and has the wow factor especially the pool, lobby bar, swinging chairs etc and have taken far too many photos to send home. The rooms themselves are good, very big with a free safe and huge bathtub and nice balcony. They were a little dated but kept clean. The food was perfectly fine, the al la carte restaurants were booked by the butlers which were good and the all inclusive wines were good served with the meals. The breakfast buffet was great, Tania's sandwiches are lovely (lunch every day) and the free ice creams were a great touch at the ice cream parlour. We switched between the pool and the beach which is only spitting distance to walk between and it was nice to have bartenders who did table service to the sun loungers. Pedalos and small catamarans are included free of charge which we made the most of on our first day. Overall I have come back feeling relaxed, refreshed and with a good tan and would recommend this hotel to friends. Thank you Royalton for a lovely holiday.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurants w/reservations
- Unlimited House Wine with dinner, Domestic beer, International drinks
- Free admission to Disco, drinks included
- Manager's weekly cocktail party
- Pedal Boats
- Banana Boat Rides
- Introductory scuba diving lesson at pool
- 1 Scuba diving excursion/person/day (subject to availability, reservations required)
- Pool table and ping-pong
- Game room
- Exercise room
- Dance lessons
- Daily activities
- Nightly entertainment
- 404 spacious Colonial-style rooms in thirty-one 3-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Caribbean, Italian, Seafood, and Grill, semi-formal dress code for dinner & reservations required (restaurants entirely non-smoking)
- Snack bar
- 6 bars including Swim-up bar
- 3 outdoor pools
- 4 Jacuzzis
- Steam bath
- 3 lit tennis courts on-site
- Squash court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Car and moped rental
- Internet access (fee)
- Laundry service (fee)
- Medical services (fee)
- Games room
- A range of watersports available
Gardenview Suites include:
- 1 king bed
- Ceiling fan
- Living area
- Satellite TV
- In-room safe
- Coffee/tea maker
- Iron and ironing board
- Full bathroom
- His & Her bathrobes
- Hairdryer 220V (adaptors required)
- Balcony or patio with garden view
- Max occupancy 2 persons
- Same as above with mini-bar (fully stocked) and a 10% discount at spa
- Same as above with:
- In-room continental breakfast
- Special cocktail party
- Express check-in/out
- Private transfer to/from airport
- Preferred reservations at a la carte restaurants
- 15% discount at spa
Honeymooners - Receive a room upgrade, (if available at check-in) a bottle of champagne, a fruit basket, 2 T-shirts, photograph, and a cocktail party and dinner for 2. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Hicacos Resort and SpaVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera Las Morlas KM 15 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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