Royalton Hicacos Resort and Spa
- What's Included
- All Inclusive Features
The Royalton Hicacos is a great resort for those who are looking for plenty of activities to do in Varadero. The food here is a bit better than what you'd get at any other resort in Varadero. There are plenty of fresh options to choose from, which is sometimes rare to experience in Cuba. As previously mentioned, this is a resort that has an infinite amount of excursions and activities available for guests. From catamaran cruises to safaris, there's never a shortage of things to do.
Please accept our sincere thanks and appreciation of the excellent service we received while recently staying at your resort! Everyone went above and beyond to help make our stay extremely satisfying. We were a large group of 18 adults and all of our expectations and requests were met. I will highly recommend your property to any of our friends and family that may visit Cuba in the near future.
This review is intended for all prospective guests to the resort, as well as a thank you to the staff and management at Royalton Hicacos. I stayed at this resort last week and had the opportunity to teach daily yoga classes to the guests. This resort far exceeded any expectations I had going in. This was my 4th trip to Cuba, and I have always had very positive experiences, but this resort stood out among my travels. Everything from the delicious food (our favourite was the Cuban Sandwiches and the Grilled Lobster dinner), to the clean atmosphere of the resort, to the stand out service, made our stay unforgettable. Thank you so much for your service and generosity during our stay. The Cuban people are truly remarkably kind and this country holds a very special place in my heart. To our butlers Ronald and Aileen - you were so attentive and careful to tend to our questions and requests. To our friend Mikael at the pool bar - thanks you for ensuring I always had a Pina Colada in my hand! To my friend who made the BEST Cuban sandwiches for us every day, you are a goddess - this really is the best sandwich I have ever had. To our house keepers who tidied our messy room and made us fun towel arrangements on the bed - it brought a smile to my face every afternoon and I always looked forward to seeing what you had put together! To Veronica and all of the entertainment staff - thank you for having me, and allowing me to bring my yoga practice to the resort. It has been an honour. Keep dancing and hopefully next time my music will work so we can Cuban Salsa together ;). To everyone else - every smile, every "buenos dias", every "hola" and "commo es tas" made us feel at home. We will always look forward to returning to Cuba, and we will especially look forward to reconnecting with our amigos at Royalton Hicacos!
Needed a place to chill after Havana but not having done all inclusive before we did not know what to expect. We were not disappointed to the extent that this was a top quality hotel with good food, very good entertainment, excellent cocktails, beautiful beach, very good if a little chilly pools and a very spacious and comfortable junior suite with huge bed, double bath, balcony, coffee machine and seating area. Staff superb - friendly, cheerful and obliging. My wife became unwell and the on site doctor and pharmacy was a huge bonus. If I am completely honest, it would drive me mad if I were to stay, as some folk do, for more than a week. There is no where to go for a sightseeing junkie like me. The open top bus which trots up and down the peninsula is useful but the hotel is on a huge site and has everything one needs from 4 a la carte restaurants, the main buffet, a 24 hour snack bar and an ice cream parlour to a full range of water sports, sports facilities (squash, tennis, gym) My own personal choice - 1 week lovely, 2 weeks - no thanks but all in all very good value for money.
This is the first time that I have ever returned to the same resort twice. I love the big rooms and balcony's, the cleanliness of the rooms and resort, the beach and the food!There have been alot of improvements around the resort so it looks even better. I loved the pitchers of water with fruit in them placed in the buffet, on the way to the beach and at the beach. The selection of fruit at the Royalton are the best of any resort that I have ever been to. The fruit at the Royalton are usually ripe and flavourful unlike other resorts which do not a have such a great selection and are usually rock hard. They have papaya, guava, pineapple, bananas, grapefruit and oranges. I also tried tamarind for the first time! There was another exotic fruit that I had never tried before as well. I couldn't believe that I was in Cuba. I actually love the food here, better than the resorts that I've been to in Mexico, Dominican, Jamaica, and Honduras. I cannot eat diary or eggs and I did not find it difficult to find alot of food that I thoroughly enjoyed.One of the highlights of my trip was the Opera show. The performers were amazing. I don't usually listen to opera but a lady from England commented that it was world class quality. I got goose bumps. I couldn't believe what I was hearing. I would pay to see them again. So amazing. The only negative for me was the behaviour of other guests....someone stole a yoga mat that I had brought from home. I had lain it out in the sun and it was gone when I came back to get it an hour later!!I don't really understand why someone would steal my grubby yoga mat....Also lots of chairs and beds unused but saved all day. Me and my family went to sit on a bench by the beach that looked empty. I was hanging my towel above the bench and by the time I looked down an English woman had sat down right underneath me exactly where I was going to sit down. She actually scared me! She told me that the bench was hers even though she had originally been lying in the beach chair beside it... WOW. She needs to go back to pre-school and relearn the sharing lesson.Animal lovers should definitely support this resort. A very friendly cat had obviously been abandoned. She would hang out by the pool all day with the guests. One of the resort cats was stalking her and beating her up and it broke my heart. She was obviously previously owned as she wanted to get into my room. Luis and Paulina helped me get in touch with Anton from APAC a rescue group in Varadero. Anton came to pick up the kitty. He would have gotten her to a vet and taken care of her but I had fallen in love with her so now he has arranged to send her with another traveller to bring her home for me. I couldn't take her because Sunwing who is the only carrier to Royalton does NOT allow pets on board so I couldn't even ask any other guests at the Royalton if they could bring her home on another airline company. Nor do they allow humanitarian donations on their flights. I am going to avoid flying Sunwing from now on unless they change their policy. At least allow people to bring supplies to the animals and the people!Paulina is the GM of the resort and she has set up the cat cafe so that all the stray cats on the resort get veterinary care. The organization APAC always needs donations so if anyone is coming down and not flying Sunwing you should contact them and see what they need or you could bring down a smaller supply in your suitcase if you are flying Sunwing. Thank-you to Paulina and Anton for helping dogs and cats. They are truly caring individuals who deserve recognition from all animal lovers. Tolon and David were our butlers and they were amazing. It turns out that Tolon is also an animal lover so he was trying to help me with Vera (short for Varadero). I will continue to go back to the Royalton Hicacos as long as I can get flights with Air Transat or West Jet. They are definitely the best of Varadero. They are my favourite of any other resort that I have ever visited in the Caribean. Hope to see everyone soon!
This was the 2nd hotel we stayed at on our Cuban Holiday - Transfer from First hotel to Royalton was not good (booked through the holiday place) was unorganised and very very late was told we would be picked up at 2pma nd made sure we was there 15 mins before and was eventually picked up at 3.30pm. we had to leave our hotel as the Los Frailes Hotel is down a side street and we had to go round the corner t meet the pick up. Would never do this again would book private transfer as would have been at the hotel for 2/3pm but instead was at the hotel at 6pm so mised a whole day waiting around and then going on a very painfully long transfer/with a stop off that is not required.When we arrived at the hotel we were greeted and given a presseco/cool towel and was checked in. We was taken to our room and told we would be briefed by our butler in the morning.Room was of a good size, but not very 5 star fittings - quite old needs refurb - cracked floors/walls and old bathroom furniture. but clean.Butler introduced himself in morning - he looked after a block of rooms - he sorted out restaurant reservations for the a la carte restaurants. (not really a la carte)Drink quality was good, but quite hard to get served at the main bar by the pool.....tips helped with the swiftness on getting served but really depended on who was servicing - some staff better thn others. Most of the service was table, so easier to order this way even if sitting at the bar!!!!Presseco and gin was branded but soda/tonic gave me a heartburn.Food - was one main large restaurant, priority given to priority card/upgrades to get in an had own part in the restaurant. (not worth the upgrade) food was varied and well presented, quite a large selection. Staff all very attentive and helpful.a la carte restaurants - 2 upstairs - 1 not sure what this was but had a set menu as electric had gone off and was like sitting in an office - think it was italian - no atmosphere, waiting staff really good - food disappointing.The fish restaurant was same restaurant as the day beach bar/ mexican again a few selections - mexicain was not really mexican no spice. settings was nice near the sea. the best was probably the El caribe the caribean restaurant. but again no atmosphere and restaurant almost empty.The beach was a good beach with many sunbeds. drinks bit hit and miss if far down the other end as waiter service was available if you could get his attention, if he came that far down. No proper beach bar.Beds round the pool, if you could get one, not many umbrellas - had a small cocktail bar/counter by the entrance to the beach.In the day they had a lady cooking pork in buns/sausages/burgers - basic tasted good, not so sure about the hygiene of the food left out rolls (with flies) raw meat and cooked meat - but tasted good and didnt get any funny tums.Night Club was always empty, not sure where everyone went at night - but central bar was open 24hrs.Entertainment was varied, some singers/groups in the bar - had a really good opera on 1 night singers were outstanding - and a band on one night again which was really good. we missed this most nights as was eatingas entertainment started fairly early. - No bar down were entertainment was!!Jazz bar was OK but lacked atmosphere and sometimes had a piano player on. Staff in this bar were not so attentive and lacked professionalism....took ages to serve people and spent most of the time messing around with each other/talking to their mates & playing on their phones. looked like off staff came in this bar or friends - went behind the bar/brought other frinednds in (very unusual) Cigar Bar - said what it does on the tin - good quality strong drink brandy/whiskey/rum.Al in all a nice break but lacked a fun atmosphere, all the staff except a few were outstanding, helpful and very friendly. - We have been to many 4/5 star hotels and would not rate this 5 star for food or accommodation. The entertainment was good and varied - the Gym was right out of the way in a corner/was quite small and no aircon basic equipment. Same with SPA was OK but not the best I have had.There was a few restaurants to chose from, but food was nothing to write home about, was good but not outstanding - small bar/restaurant at the back of the hotel also served a late brekkie and this was a nice change to the main restaurant, but service is slow!!! coffee is bitter, so bring your own. This is also open 24hrs.Seemed to have daytime activities going on pool aerobics and stuff/dancing and singing.I assume this has its 5 star from its amenities (amount of restaurants/bars)A good standard hotel that a mixture of nationalities, mainly english when we was there. but could have been anywhere in the world. The room was of a good size but basic amenities - shower/bath old and needs updating. water went off a couple of times when we was there and had no water.Room was not made up on 2 occassions and was left no towels or not enough towels - towels thread bare and hard.Water in moats were not filled when was there and our room overlooked the service room - water was yellow and smelt - there was a smell especially when it rained!!! - the toilet broke twice whilst we was there and took several calls to get this fixed.There was a mini bar which was filled each day. Water was left everyday - coffee was harder to get and had to request extra as pod coffee (no milk) had to get the butler to get this from the bar.Good/to above average hotel - Clean and efficient - lacked a decent beach bar - and outside pool bar (as under cover) even swim up bar was under cover. Staff attentive and friendly. Food again above average level and bar drinks again above average.Would not go back as Havana was a better more exciting experience - this could have been anywhere in the world - would also not recommend travelling from Havana to here and then back to Havana airport as its a long long transfer!!!!!!!! get a flight back via varadero.Baron Palce in Hurguarda was of a better quality - food/accommodation/beach - cool boxes on the beach/waiter service on beach/good pool bar - drink wasnt as good as Royalton. Not Mexico 5 star standard (Moon Palce) - so as long as you realise the quality (food/drink) is not the same, then you will not be disappointed.Royalton is a bit dead after entertaiment finished - no children
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurants w/reservations
- Unlimited House Wine with dinner, Domestic beer, International drinks
- Free admission to Disco, drinks included
- Manager's weekly cocktail party
- Pedal Boats
- Banana Boat Rides
- Introductory scuba diving lesson at pool
- 1 Scuba diving excursion/person/day (subject to availability, reservations required)
- Pool table and ping-pong
- Game room
- Exercise room
- Dance lessons
- Daily activities
- Nightly entertainment
- 404 spacious Colonial-style rooms in thirty-one 3-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Caribbean, Italian, Seafood, and Grill, semi-formal dress code for dinner & reservations required (restaurants entirely non-smoking)
- Snack bar
- 6 bars including Swim-up bar
- 3 outdoor pools
- 4 Jacuzzis
- Steam bath
- 3 lit tennis courts on-site
- Squash court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Car and moped rental
- Internet access (fee)
- Laundry service (fee)
- Medical services (fee)
- Games room
- A range of watersports available
Gardenview Suites include:
- 1 king bed
- Ceiling fan
- Living area
- Satellite TV
- In-room safe
- Coffee/tea maker
- Iron and ironing board
- Full bathroom
- His & Her bathrobes
- Hairdryer 220V (adaptors required)
- Balcony or patio with garden view
- Max occupancy 2 persons
- Same as above with mini-bar (fully stocked) and a 10% discount at spa
- Same as above with:
- In-room continental breakfast
- Special cocktail party
- Express check-in/out
- Private transfer to/from airport
- Preferred reservations at a la carte restaurants
- 15% discount at spa
Honeymooners - Receive a room upgrade, (if available at check-in) a bottle of champagne, a fruit basket, 2 T-shirts, photograph, and a cocktail party and dinner for 2. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Hicacos Resort and SpaVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera Las Morlas KM 15 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.