Royalton Hicacos Resort and Spa
- What's Included
- All Inclusive Features
The Royalton Hicacos is a great resort for those who are looking for plenty of activities to do in Varadero. The food here is a bit better than what you'd get at any other resort in Varadero. There are plenty of fresh options to choose from, which is sometimes rare to experience in Cuba. As previously mentioned, this is a resort that has an infinite amount of excursions and activities available for guests. From catamaran cruises to safaris, there's never a shortage of things to do.
The beautiful white sands and clear blue waters of Varadero beach made our search for peace and relaxation this getaway become fully realized.For our first trip to Cuba, a stay at the Royalton Hicacos was a great decision.Friendly and accommodating staff, well kept grounds, clean and good sized rooms left us never wanting.Most surprising, as opposite to what we had heard (not specific to this hotel, but Cuba in general) the food was great! We mostly ate at the buffet as this allowed us to eat when we wanted and choose what appealed to us. There was enough choice and some of the wait staff we were lucky enough to encounter, made our meals very enjoyable. Not to mention the many musicians that played their instruments exceptionally well during dinner - great touch.The Royalton offered peace and quiet for those wanting to get away (further down each side of the beach) and activities and entertainment (center of the beach and around the pool) for those looking for music, dancing and a good time.A one day trip into Havana was a highlight. The history, the architecture, the people and of course the old timer cars made it an interesting day and worth the time away from the beach.No complaints and we will definitely return one day.As well known, a 5* in Cuba may not be what you are accustomed to in another country, so if you are not willing to be opened minded and enjoy what they have to offer, better not to go and be negative. Many travelers enjoy Cuba and especially the Royalton.
This was our first 5 Star Trip & we treated ourselves to a Diamond Club ( DC ) upgrade. The DC experience was completely worth the extra $'s. DC customers have their suites in a section by themselves, away from the noise, with our own small pool, bali beds, & close walk through the trees on a trail to our DC Beach. Our DC section has many bali beds, with a special bar with bartender just for us! The security officer made sure that only DC members took advantage of these perks. We were served drinks, premium drinks & buckets of ice & bottled water right to our beach beds. The definition of relaxation is laying on a bali bed on their beautiful beach & have drinks brought to you. The only thing I would suggest they could add is a bathroom, the closest is down the beach at the Tex Mex Restaurant. Once a week the DC guests get a special dinner, the one we went to had tables set up in various places near the pool, very beautiful! The Waiters were just like in a extremely fancy restaurant, quite a special meal. The adults only feature was very desirable to us, it made our experience much more relaxing. We had our own Butler as well that could take care to make our experience even better; they each worked every other day so we were given 2, Angel, who is an amazing Butler, we could call the number & they said they would give him the message, & voila he would show up at our door in 5-10 minutes! And this resort is huge, so that makes it even more amazing. If we asked for ice in the am & pm, we had it, no problem, he made us feel valued & that we deserved a good experience. The other Butler Yainen, didn't seem to "get" what we wanted, we tried to fix it but she was rude, treated us like we were "less than," & couldn't be bothered, so we talked to the Head Butler & we had her replaced. We walked by her days later (by chance) & she gave us a cold stare. Sad that she couldn't just do her job properly. Ask for Angel, he is great, he even found us on our last day there to say goodbye & give us a hug. Another standout staff member was Herni ( gorgeous!) in the DC section of the Buffet which was outstanding!! The service we received there was so good, we ended up eating there 98% of the time. The Spa has a variety of massages available, I had 3 massages & they were heavenly! The DC Lounge off the large pool had a large bathroom, tub/shower, seating area with tv, premium drinks, nothing other than water for Diabetics. The air conditioning is fantastic in there!! I honestly didn't find it comfortable, first I drink diet cola (not alcohol) they had none. Also walking in you think at first it is someone's office, there is a desk, a couple staff hanging out. I didn't feel it had a welcoming vibe at all, it is cold & stark. It should be redone. About a 1/2 hour before the bus came, I realized I didn't have my favourite hoodie (my Dad gave me), I told Annie at the front desk & she started calling, within 10 minutes they had found it & it was on it's way to me! Now that was customer service! If you want a resort that has it all, that is beautiful, relaxing, has great variety of tasty food, & has stand out customer service, Royalton Hicacos Resort & Spa is for you.
We planned our honeymoon in Cuba and Varadero was our last leg of the journey. The resort itself is very good, if you have your expectations tuned to Cuban standards. An all-inclusive luxury resort yes, but possibly not the same "luxury" that you would experience outside of Cuba. Having said that, the hotel is the best you can find in Varadero. A big plus point of this resort is that guests don't have to wear wrist bands, like the other resorts in the area. Also, being an adults-only resort is definitely advantageous if you're travelling just as a couple.Check-in process was smooth, with a welcome champagne. Our room was spacious enough with a garden view. Our personal butler was helpful with trying to get reservations at the restaurants. The food at the beach restaurant is quite nice. Breakfast spread is huge. Don't miss the ice creams at the ice cream parlour.The pool was nice and the pool bar was great, not crowded at all. The evening show by the pool with synchronised swimming was excellent. Open Jacuzzi was nice. The beach was great, with not too many people around. Try to get the beds, they're perfect to spend your entire day! Evenings at the main bar were nice and relaxing with comfortable and cozy seating. I would definitely book this place if I return to Varadero.
In my view the best looking hotel in Varadero with a tasteful decor, stunningly maintained grounds and very spacious rooms. The pool is good too and there is lots of it with plenty of loungers available , I chose to spend most of the time on the beach where loungers are brought to chosen spot and plenty of activities are offered by the entertainment team. Drinks are brought to you to the pool or the beach throughout the day. I thought the food in the main buffet area was good but not great and I would suggest you try to eat a la carte in one of the 4 restaurants.I did not enjoy the hotel's butler system, It can be frustrating at times and communication was sometimes a bit of an issue. I would prefer the freedom to make my own bookings with reception. If you are visiting Varadero I am sure that you would enjoy spending some time there.
My hubby and I just stayed at the Royalton (Jan 21-28, 2017). I am not sure why anyone would have anything negative to say about this resort. I will break things down into sections for easy reading!Check-in & Check-out : We arrive in the evening around 10:30pm. Check-in was very fast! We were offered champagne as soon as we sat down and were on our way within 10 minutes. Bellboy was there to take our luggage and carry it up to our room. We were hungry, there is a bistro that is open until midnight I believe. We had great service at 11pm and had the Clubhouse sandwich which was delish!!Check-out was smooth as well!Rooms: We were in the 800 block on the 3rd floor. Very quiet and clean!! Our room had clean towels and beach towels. The beds are a bit firm, just the way we like it! Our room was late getting cleaned the following day but as soon as I mentioned it to our butler, the maid was there and had it cleaned with fresh towels with a smile. We had an issue with our AC the first night. We informed our butler and the maintenance guy came to check it and changed the filters. No issues after this. The staff were always there to help and make sure we had everything we needed. The butlers were sure to check-in with us regarding our needs and wants. Such a great FREE service!!Pool: Pool area is very clean and spacious!! It was never crowded and there were always sun beds available! Pool bar was great and the bartenders are AMAZING!! Always a waitress serving the pool area as we soaked up the sun :)Beach : Beach is beautiful as always in Cuba!! As soon as we arrived to the beach (any day) there were staff getting us chairs, cleaning them off and setting them up for us! There were always plenty of beds! The beach bar/restaurant always had drinks. Yes, they do close around 5 as they set up for the la cart in the evening. No biggie for us! They also have a pina colada stand and a library on the beach as well. There is a life guard and security as well.Entertainment: The entertainment crew is fabulous!! Always humorous and ready to get down! Thursdays is FOAM party day in the afternoon!! What are GREAT activity!! This was a BLAST!! They were always interacting with guests, were engaged and had the guests engaged in whatever they were doing!!Food: We have been to Cuba plenty of times and the Royalton has GREAT food!! I was shocked at the variety and the flavor considering it is Cuba!! The lunch buffet was a bit repetitive and bland but there is a BBQ stand that we enjoyed, the Beach Grill and also a Bistro that served a awesome Club Sandwich!! The La Cart were hands down GREAT!!! We had all four and we were amazed by the quality, service and taste!!! The Seafood and Italian were my fav and my husband loved the Caribe one as well!! The Mexican was okay! It was good because it was different than the buffet!!I wish I remembered the names of the servers. I did write them down but cannot find the paper. The waiters at the Seafood and Italian went above and beyond!! They totally deserve recognition. They were so pleasant and kind!Servers:The servers were Great!! Always friendly and prompt. I just cannot say enough about all the staff and servers at this hotel!!If I have missed something please ask me!I do not think you will be disappointed! The grounds are beautiful!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurants w/reservations
- Unlimited House Wine with dinner, Domestic beer, International drinks
- Free admission to Disco, drinks included
- Manager's weekly cocktail party
- Pedal Boats
- Banana Boat Rides
- Introductory scuba diving lesson at pool
- 1 Scuba diving excursion/person/day (subject to availability, reservations required)
- Pool table and ping-pong
- Game room
- Exercise room
- Dance lessons
- Daily activities
- Nightly entertainment
- 404 spacious Colonial-style rooms in thirty-one 3-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Caribbean, Italian, Seafood, and Grill, semi-formal dress code for dinner & reservations required (restaurants entirely non-smoking)
- Snack bar
- 6 bars including Swim-up bar
- 3 outdoor pools
- 4 Jacuzzis
- Steam bath
- 3 lit tennis courts on-site
- Squash court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Car and moped rental
- Internet access (fee)
- Laundry service (fee)
- Medical services (fee)
- Games room
- A range of watersports available
Gardenview Suites include:
- 1 king bed
- Ceiling fan
- Living area
- Satellite TV
- In-room safe
- Coffee/tea maker
- Iron and ironing board
- Full bathroom
- His & Her bathrobes
- Hairdryer 220V (adaptors required)
- Balcony or patio with garden view
- Max occupancy 2 persons
- Same as above with mini-bar (fully stocked) and a 10% discount at spa
- Same as above with:
- In-room continental breakfast
- Special cocktail party
- Express check-in/out
- Private transfer to/from airport
- Preferred reservations at a la carte restaurants
- 15% discount at spa
Honeymooners - Receive a room upgrade, (if available at check-in) a bottle of champagne, a fruit basket, 2 T-shirts, photograph, and a cocktail party and dinner for 2. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Hicacos Resort and SpaVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera Las Morlas KM 15 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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