Royalton Hicacos Resort and Spa
- What's Included
- All Inclusive Features
The Royalton Hicacos is a great resort for those who are looking for plenty of activities to do in Varadero. The food here is a bit better than what you'd get at any other resort in Varadero. There are plenty of fresh options to choose from, which is sometimes rare to experience in Cuba. As previously mentioned, this is a resort that has an infinite amount of excursions and activities available for guests. From catamaran cruises to safaris, there's never a shortage of things to do.
We stayed here for a week from 5th October - 12th October. We were a little apprehensive as to how damaged the hotel would be but they had repaired a lot of areas already and were constantly working (fixing roofs, planting new plants and painting everywhere). There was a small area by the sunrise section closed and damage to the beach restaurant, other than that you would not know that the hurricane had hit. The welcome to the hotel was really lovely we were presented with fresh towels and welcomed with a glass of champagne. Check in was quick as this was done on the coach on the way to the resort. The management team the introduced themselves to us all and introduced us to our butlers. We had Leo he was lovely. He then showed us on a brief tour of the resort on our way to our rooms which was nice as it highlighted key areas. He then showed us to our room and said he would come back to find out what restaurant we wanted that night as the buffet was reopening the following night. He came back and told us more about the resort and asked if we were here on any special occasion we said no just a holiday, but he said he wanted to suprise us anyway and for us not to come back to the room until after a certain time and he had surprised us with a candlelit bath and bottle of fizz by the bath.Food This was pleasantly surprising as reading reviews and speaking to people, we had been told the food in Cuba isn't great, however it was really nice and there was lots of choice.As two of the a la cartes were closed these menus were being offered on alternative nights at the other 2 a la cartes. On the reopening of the buffet they had a gala night all the tables were layed nicely with chair covers and sashes. There were plenty of lobsters and crab as well as fresh meat and fish you could get cooked up. Previously we had seem some reviews about flies and birds in the buffet, this was not the case we saw like none. They had traditional Cuban food on Cuba day which is every Saturday and is not to be missed. We were invited to a welcome dinner this was a 3 course set menu and was lovely. Some of the restaurants had musicians in. We only had one meal that we didn't like that much and that was at grazie as they had cold calamari in batter as it was from lunch. Every other meal we had was lovely though.There is a bbq hut on the beach at the moment as well and the cafe offers burgers and toasties with chips. Scoops was nice for different flavour ice creams. The staff in the buffet were lovely the lady serving outside was always welcoming and held door curtain open for us. All the waiting staff were excellent and very friendly and welcoming. Hermes was our waiter quite a lot and on our last night he made us a little goodbye thing of a beautiful flower in a wine glass. He always remembered what we wanted to drink and even appologised for asking if we wanted our usual when my husband wanted something different. There were also a team of 3 waiting staff 2 guys (1 taller and 1 smaller) and a girl who were stationed near the pastry section in the mornings who were very friendly and welcoming. There were plenty of sunbeds around the pool and on the beach, there were several parasol umbrellas on the beach for shade, some Palappas have been damaged. There is also a bar hut on the beach. By the pool there is the lobby bar which is open 24 hours and has swings and swinging chairs, or there is the swim up bar, Hoolio specials are the best here! There is a hop on hop off bus from outside the hotel that takes you into varadero this was fun and was just 5 CUC each. We booked a tour to Havana in an old car through our butlers Leo and David. This was good and informative, you got a driver and a guide.Our room was cleaned by Zoly. She left us lovely towel art and little notes throughout our stay.Management were always about around the resort and friendly. Luis made sure we managed to go to an a la carte when there was a mix up with the welcome dinner.There was a lot of entertainment the shows were really good. There was also entertainment through out the day the foam party and cocktail making were good. The massages were and volleyball both in the pool and at the beach were fun.Some areas are a bit dark at night so you may want to bring a flashlight.I would definitely recommend this resort and would not hesitate to come back the service felt more personal then other places we have been.
Great staff always smiling that know the true value of customer service special mention for the management team. All the restaurants offer a large variety of fresh food local and international. The hotel do have the longest and nicest beach spot on the resort.The hotel room suit are just perfect. Very good quality of the mattress...I stay also in the hotel during and after the irma huriccane it was the best human experience ever. The whole hotel stuff do more than their best to keep us safe and provide all what we need with the smile. The royalton hotel recover very quickly die to his solid infrastructure.I highly recommend to stay in this varadero resort. Royalton hicacos is my second home
Take me back! We spent a week at the Royalton in the beginning of October- 3 weeks after Hurricane Irma. While the resort suffered some damage, the crew was tirelessly repairing any crack, chip, or blemish left over. Most resorts I have stayed at (6 in Mexico) let their resorts fall into disrepair. Royalton post-hurricane was by far nicer and more pristine than those other resorts on their best day!DIAMOND CLUB:We opted for Diamond Club and would do so again. While our butlers were lovely, we didn't use them much other than making dinner reservations which was quite nice to have taken care of. We enjoyed our nightly turn down and the on-call service offered with Diamond Club. ROOMS:Our room was large and inviting, with coffee, tea and a mini bar stocked with soft drinks, beer, liquor and wine (sparkling, white and red). The bed was comfortable and the pillows were great. It was extremely quiet and our garden view was lovely. The moat around the room was not filled as they were repairing, but we weren't fussed. The room was always quite clean, although the bathtub could have been cleaner (I hate public bath tubs so I wasn't going to use it anyway). Our TV wasn't working and they simply just brought us a new one without any argument! The A/C went down temporarily throughout the resort so they wheeled in a portable unit and had it up and running before night's end. GROUNDS/POOL/BEACH:The greenery is being replanted since Irma and they are doing a fantastic job. The pools are beautiful and extremely clean. The swim-up bar is a great place to hang out. We opted to be beach bums as there is simply nothing like a Cuban beach. It was breathtaking and the Diamond Club offers its own section with dedicated bar and bar service. Staff will also arrange an umbrella and chairs for you so you needn't worry about dragging a chair to your desired location. There are no vendors (a la Mexico) bothering you as you sunbathe - only bartenders asking if you need a refill. A true mecca for relaxation. FOOD:Everyone I had ever spoken to about Cuba lamented on their terrible food. The Royalton had the best food I have ever experienced in any resort (and we are restaurateurs). There were a few a la carte that were closed due to repairs but the buffet had endless options with various grilling stations for seafood, pasta and meat. We noticed the staff taking temperatures of the stations for food safety and hand washing stations at every station in the buffet. There isn't a ton of fresh fruit, but the vegetables are fresh and delicious and the charcuterie selection is akin to what you would get at any restaurant in North America. Room service was also good. Drinks were delicious. SERVICE:The staff was incredible. Anything we needed was taken care of. Friendly without being demanding. As a woman travelling, I noted that none of the staff acted inappropriately (as I had experienced that in other resorts). I never felt leered at and I was never cat called. Professionalism all around. WiFi can be purchased for 2 CuC at the lobby and there are various locations around the resort that offer good wifi. Shout out to Hermes at the buffet for being absolutely wonderful - we loved him. Lazaros at the cigar bar each evening was wonderful as well. The entertainment staff was great although the shows were hit and miss (I think simply because the resort wasn't at full capacity). We watched a synchronized swimming show and a magic show and both were great. Everywhere you go in the evening there is live music played by very talented people. It was wonderful. The gift shop sells local artisan goods at a price which is comparable to the local markets. We stocked up on souvenirs there as there are no vendors on the beach.There is also security around the resort. It makes you feel very safe and at no point did we feel like we needed to lock up and hide our valuables. We will definitely return to this resort. We miss the people and the laid back yet professional atmosphere. Thank you to the Royalton for making our first holiday without our kids so special and relaxing.
We have just returned from Royalton, we moved to this hotel after spending 2 very disappointing nights, of the 7 nights we had booked at a different hotel in Varadero. We are extremely grateful to Diana from The Holiday Place for arranging the move to this hotel for us. We are sad we only had 5 nights here. The hotel has clearly suffered some damage from Hurricane Irma, but this didn't spoil our time there at all. All the staff have, and continue to work hard to ensure that guests have a great time despite the hurricane damage. The men working in the heat dragging palm leaves to and up onto the roof to replace the thatching earned our respect.All the staff from the lovely lady on reception who dealt with our check in, to the gardeners were friendly and helpful.We opted for Diamond Club and enjoyed the Diamond Club dinner by the pool, the host (sorry can't remember her name) was excellent at her job remembering details about guests. Yanara in the club lounge was equally helpful. We would agree with other reviews, that Tania's Cuban sandwiches at lunchtime were delicious. We found all the food to be good, with plenty of choice. Eduardo looked after us really well at breakfast. The pools were clean with lots of activities available if you wanted to join in. We had lovely ice cream each afternoon from the ice cream parlour. We visited the Italian, Caribbean & seafood restaurants with no complaints. The beach at this resort was stunning; we leave 5 minutes from beach in UK so usually do knot spend anytime on beach while on holiday, but we did here, it's possible to walk quite a distance in both directions on this beach. While taking our daily walk it was easy to see just how much destruction Irma had caused along this stretch of the peninsula, which was sad to see.Our room was spotlessly clean with a good shower with plenty of hot water. We had a lovely view over one of the small pools from our room, our maids left 'towel art' each day.We will return, we are eager to visit when all repairs are completed and the beach bar/grill is up and running again.
Lovely hotel! The swimming pool is so much fun, the rooms are beautiful and comfortable and the atmosphere is so peaceful. Of course the beach area is nice too, with a bar, grill and water sports center. The hotel is very well maintained and the staff extremely friendly. The food is OK, don't expect much out of the buffet and the restaurants, but it seems they are doing their best considering the limited possibilities in Cuba.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurants w/reservations
- Unlimited House Wine with dinner, Domestic beer, International drinks
- Free admission to Disco, drinks included
- Manager's weekly cocktail party
- Pedal Boats
- Banana Boat Rides
- Introductory scuba diving lesson at pool
- 1 Scuba diving excursion/person/day (subject to availability, reservations required)
- Pool table and ping-pong
- Game room
- Exercise room
- Dance lessons
- Daily activities
- Nightly entertainment
- 404 spacious Colonial-style rooms in thirty-one 3-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Caribbean, Italian, Seafood, and Grill, semi-formal dress code for dinner & reservations required (restaurants entirely non-smoking)
- Snack bar
- 6 bars including Swim-up bar
- 3 outdoor pools
- 4 Jacuzzis
- Steam bath
- 3 lit tennis courts on-site
- Squash court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Car and moped rental
- Internet access (fee)
- Laundry service (fee)
- Medical services (fee)
- Games room
- A range of watersports available
Gardenview Suites include:
- 1 king bed
- Ceiling fan
- Living area
- Satellite TV
- In-room safe
- Coffee/tea maker
- Iron and ironing board
- Full bathroom
- His & Her bathrobes
- Hairdryer 220V (adaptors required)
- Balcony or patio with garden view
- Max occupancy 2 persons
- Same as above with mini-bar (fully stocked) and a 10% discount at spa
- Same as above with:
- In-room continental breakfast
- Special cocktail party
- Express check-in/out
- Private transfer to/from airport
- Preferred reservations at a la carte restaurants
- 15% discount at spa
Honeymooners - Receive a room upgrade, (if available at check-in) a bottle of champagne, a fruit basket, 2 T-shirts, photograph, and a cocktail party and dinner for 2. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Hicacos Resort and SpaVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera Las Morlas KM 15 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.