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- All Inclusive Features
My wife and I were evacuated to the SP on Thursday 7 September from the Cayo's due to hurricane Irma. We were evacuated to the hotel as it is one of the safest on the island. The hotel is well laid out and consists of a big open plan reception and auditorium with two bars . There is a lower level that leads to the restaurant, gym, shops and rooms. The other rooms are on three levels. The rooms are average size and fairly tired, they are in need of a refurbishment. There was also a strong damp smell that came mainly from the AC.The main restaurant is a good size with a good variety of food choice. The food is very good and the waiter service is excellent. There are a few other restaurants that you can book. Unfortunately we didn't get to experience these.The pool and open garden areas are really nice and well maintained, there are path ways that lead to the beach. The beach is big and open with a beach bar, sun beds and fixed umbrellas.The staff during our stay were amazing. Considering we experienced the biggest hurricane to hit the Caribbean they were very well prepared, helpful and nothing was an issue. They really do deserve a medal for their efforts.The hotel received some damage but the clean up work and rectification work started the next day.Once all the work has been completed this hotel will be back to its good old self.Finally we would like to thank the staff and Management for looking after us.Enjoy!
Stayed at Sol Palmeros from 25th August for 2 weeks. What a fantastic hotel. Beautifully clean and maintained. The buffet served a wide variety of food to suit anyone. Loved the cakes and the fresh fruit and the coconut. Raymondo and Tania made everyone welcome and provided excellent service. There are several Al a Carte restaurants. We loved the chinese. The food was very good and very filling. The Mexican was also one of our favorites. I particularly enjoyed the fajitas with the mixed meat. The Italian was also lovely and quaint with a little musical trio sat playing music of your choice. The entertainment team were so full of life and I thoroughly enjoyed dancing with them.There seems to be entertainment all over which was most enjoyable. The dancers in the shows are very good too and work so hard. The swimming pools were well maintained. There is a little Ice cream shack were a lady called Madeline served the best Ice cream. Please can you give her a mention as she was lovely and very friendly.There was also a Juice shack which served all flavours. This was a lovely change for a drink. The beach was beautiful and the sea so clear. It was sheer heaven. Even the pedelos were free. We did the cigar and rum trip to Havana. What a fantastic day. You can also get a little train to a small shopping complex Las Americas. There is a hopper bus that you can catch to take you to Varedero. There sre plenty of little flea markets there. We had to stay stay an extra 3 nights due to hurraine Irma. Can I say how fantastic the hotel staff were through this terrible time. They never showed any sign of panic and addressed the situation in a totally professional manner. A big thank you to Jesus Rodrigez the Thomas Cook rep who stayed with us through the whole hurricane and all day at Varedero airport until our departure. He did not derserve the stick he was receiving as he was very tired and like us all had gone through a terrible ecperince with us. There was another rep too who took alot of stick too Javier Rodrigez and he was also very good and did not deserve it. Thank you Sol Palmeros we had a fantastic holiday. We hope it does not take too long the rectify the aftermath of Irma you do not deserve it.
It took us a long time to choose this hotel and are very happy that we did. We took a taxi to the hotel from the airport instead of taking the bus. I think that our room keys were with the rep but the check in lady got us new keys and we had an easy check in. The room had 2 single beds pushed together rather than a king size bed and also had another single bed in it. At first we weren't very happy about it but we put our suitcases on it and it actually worked out well. The buffet is kind of small compared to what we are used to but we were never hungry.Unfortunately hurricane Irma was on her way so we didn't get the "normal" vacation that we are used to. We had to spend 2 days in our room while the hurricane hit but the staff were absolutely wonderful and brought us meals, water and clean towels to our room. Our room flooded but as soon as the hurricane was over, they promptly came and vaccumed the water out. The staff here are AMAZING. Even during this horrible category 5 hurricane they were very pleasant and did a great job taking care of all of us. Our lobby waiter, David was great. He was a lot of fun and we never had to look for our next drink. We only managed to get in 1 a' lacarte - El Marino and it was absolutely fantastic! Our waitress, Niuris, is the BEST! Love her! And the lady that takes the a' lacarte reservations (sorry I didn't get her name) is so nice! She even came to the buffet to say goodbye to us. Little things like that make you feel like family. We have been to another resort in Varadero 10 times but this is now our new "go to" resort in Varadero.
Just returned from an extended 2weeks at the Sol Palmeras due to Hurricane Irma so it is not fair to comment on things as they stand now as the hotel will take a long time to recover fully in my view from the massive damage. Up to that point we enjoyed a nice holiday in Cuba and visited some interesting amazing places such as Havana. With regard to our experience at the Sol Palmeras our impression on arrival was one of disappointment. We were allocated a room on the third floor next to the lift with no view and very dirty. It also smelled very damp and was dark. I would say on a par with a cheap 2 star Spanish hotel at best. After complaining to reception we were moved the following day to a better room with a pool view which I would describe as average. The whole hotel is in need of some serious money spending on it to bring it up to a true 4 star standard in our view when comparing it to other similar Sol hotels. The decor is poor and although the air conditioning worked well in the main lobby area, it is totally inadequate everywhere else including the rooms. The staff were very nice and helpful especially in the main restaurant where they are very attentive and helpful. The only exception to this was the main reception where one younger tall girl in particular was rude, officious and completely arrogant. She was the only one who wasn't wearing a name badge and we can see why !. Everyone else was brilliant. The pool area is very spacious but again, it needs updating and the pool needed maintenance. We never found it crowded as the beach (pre hurricane) was gorgeous and easily accessible from the hotel. Unfortunately as we left it had been totally destroyed including the beach bars etc. So saddening to see. So the question "would we go back"? ... No. Cuba is interesting but the government control is visible everywhere. To get a 1hr internet card you had to queue with your passport details which are recorded each time and then pay 2 cuc .. £1.40. We didn't bother in the end it was painful. Having chosen this hotel because of positive reviews we were disappointed. It is also in our view, having 2 teenage children, not a place for kids or teenagers. They will be bored... Stick to the usual European resorts. In contrast for example Portugal has equally nice beaches, better hotels and more to do, aside from the substantially shorter flight. One final thing to mention is the ground level shop at the hotel. Don't use it as you will get fleeced !, it's a complete joke. We are just glad to be home but our thoughts are with the poor local people who have been so badly affected by the hurricane. Our rep Jesus Rodriquez deserves a medal for his efforts as a Thomas Cook rep... He was superb.
Warm welcome upon arrival from Zuraima.Bellman Constantine was fast and efficient.Our favorite bungalow was just perfect as always. Had a new cleaning lady named Yodalys who always made us special towel presentations.Buffet - upon entering they had the main entrance undercover but you couldn't hear the construction.They had the unveiling while we were there. Great clean new look.What's new and different? The buffet is very modern looking and has air conditioning.Nivia was always friendly and most efficient making our dinner reservations.Restaurants have new names. Tex Mex and Latin.Renee was an awesome Chef in the Tex Mex.Latin - my favorite waiter was Fidelito. Always smiling and rapidemente service too!Oshin - some changes in the menu and great Thai food.Pool Bar - as always Sandy, Rudolpho, Jaime etc. provide excellent service.Lobby Bar - can't say enough good things about this place. Love the entertainment at night. Singing/dancing.Service is impeccable and at times the staff are run off of their feet but smiling and greeting us with kisses. Muchas gracias por todos. (Ernesto, Alejandro, Reime, Alain, Julio, Jorge and Francine).Caridad makes the best mojitos. Very refreshing!Lunch at the El Merino was good too. Excellent service by Javier and Giovanno.Ice Cream - flavourful ice cream served by the always smiling Madelyn.Celebrated my 60th Birthday while there and champagne was delivered to the room. Nice special touch! Muchas gracias Ana Maria. It was a very special day indeed!Fri. evening beach party is quite fun. Tourist participation. Excellent bar service provided by Julio and Jesus. They make a great team!Other entertainment was an amazing aqua ballet.Really enjoyed the Magic Show by Magic Mike.As we were preparing to depart on Sept. 7 - the ocean was so warm and calm. You could clearly see the life guards working very hard to move all the paddle boats and catamarans up to much higher ground in preparation for Hurricane Irma.We were on a late afternoon departure time as scheduled. However, if I had to stay one more day, I am confident we would have been in good hands under the direction of Jefe Tomeu. He would make it a priority to make sure all tourists and staff were safe.I know the resort sustained some damage like the beach bar but the resort hasn't skipped a beat and is up and running!Kudos to all the staff at the Sol Palmeras for all of your hard work and efforts. Proud of you!We prayed for you and your safety. Good to know you are SAFE!Love from Canada.The people are like family and keep us coming back! Already booked for March. Hasta pronto!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinners w/reservations
- 24 hr Domestic beer & International brand drinks
- House wine w/meals
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 408 rooms in 200 bungalows & one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Chinese, Italian, Cuban, Steakhouse, and Fondue, dress code & reservations required
- 2 snack bars
- 24 hr lobby bar
- 7 bars including Beach bar
- Fun Pub
- 3 outdoor pools
- 2 lit tennis courts
- Beauty salon
- Massage facilities (fee)
- Internet access (fee)
- A range of non-motorized watersports available
- 18-hole golf course 5 minutes away
Hotel Room includes:
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
- Balcony or patio
- Max occupancy 3 persons
Kids Deals - First child 3-12 stays & eats free when sharing a room and existing beds with 2 adults. Second child pays kid's rate. Max 1 child in Hotel Room category, and max 2 in Bungalow category.
For the Kids - Kids 5-13 can enjoy supervised activities at the Kids' mini-club from 10:30am-5pm and the kid's pool. Babysitting is based on availability (fee).
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in) welcome cocktail, private check-in, flowers & fruit basket in room on arrival, bottle of sparkling wine on arrival, late housekeeping service, breakfast in room morning after arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 6 night stay required. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Minimum, number of guests required, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de las Morlas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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