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Well what can I say about this place , not a lot except most of staff rude, We have just arrived back from a 3 week stay at this Hotel what a hell hole. Firstly the deluxe Bungalow was no where near a deluxe, the wet room had a shower which looks like it been their 40years and never been touched, the floor was so dirty and covered in splashes of paint and the toilet was in the wet room but you couldn't use it if it rained as there is a 18ins gap from roof to walls and when the rain came you got soaked so you had to sit on toilet with a brolly otherwise you got a shower whilst sitting on the toilet. You wouldn't have used the wet room to shower as it was so dirty you can out worse than you went in. The Hotel is been refurbished so all round the pool they are using Chainsaws, drills, hammering and all the bottom rooms in the hotel are been done up so the noise and dust is awful. They are starting with the chainsaws at 6 30am till sometimes 10pm with just two hours in the afternoon free. the food in buffet was either cold or luke warm. I wouldn't give this Hotel a 1* let alone 4*. If you Don't speak Spanish then the staff don't even help you they are so rude. They wanting large tips every bit of the day and night and they want large tips each time. The only person I found kind and helpful was our room maid she was lovely. If anyone has booked to stay here then I would be asking for the money back. I have stayed in some really poor Countries over many years and some they said was 3* but to me they would have been 5* to this one this is so 1* and if we could have got back home after first week we would have. The food in Buffet restaurant will be ok for Spanish people as they like things cold but I am afraid I am English and like my food hot and cooked. The salad bar consisted of Cold Cauli, green beans, sprouts, out of three weeks I found lettuce only twice and onion. Sorry salads to me is Lettuce, cucumber, peppers, and radishes. I would never go back to there if they gave me it free.
Have never gone at this time of year before, not quite so hot as it is in May when I normally visit. The minute I walk in the door, I feel right at home. So nice to see Gonzalo's smiling face, Felix too. This was my 7th visit, so nice to see all the improvements that are being done. The renovations to the entrance to the buffet, and the buffet itself, are amazing. So nice and bright! All of the first floor is undertaking a major update, the 4th floor was completed recently. The hotel is 27 years old but it is wonderful to see it coming to life with all the new improvements. The steak house was badly damaged during Hurricane Irma, also the beach bar. However, it is business as usual. The steak house is currently in the Tropicuba indoor theatre and a temporary beach bar/restaurant is doing a great job, Spent most of my time at the beach reading and people watching. Watched some of the shows in the evening and enjoyed the music in the lobby too. Loved walking around the well kept grounds, what a great job the gardeners do. I had a corner room with an enormous deck, could have had a party on it. Thank you Wilber, great choice as usual. It was nice to see you again.The buffet staff are all amazing but a special thank you to Mabel, Yaudel, Magdiana, Diansy, Asier, Jacqueline and my crazy friend Idelmis. You all went above and beyond looking after me. Caridad makes the best mojitos ever, she sure is the Mojito Girl! Alain, Jorje, Raime and of course Francie in the bars, you are all such dedicated workers. Love you all and can't wait to see you again in 6 months. Can't forget Sandy in the pool bar and Tamara, what a fantastic job she did keeping my room clean. Some of my friends think I am crazy going back to the same resort year after year but, I feel right at home when I go there. Bit like visiting family. Can't wait for visit # 8
The hotel was great. We booked through Hola Sun because they promised an excursion included in the price. We booked the excursion, but the bus never came! We waited for an hour, and then spent money on trying to phone the rep. Eventually I got through to someone, who said they would try and get us on an excursion later in the week. Nothing. Nothing. We waited, we called. Nothing. When I tried to get some money back, they would not give us anything.
I stayed at Sol Palmeras From November 2nd to November 9th and traveled with my family (Parents & brothers). The purpose of the vacation was for relaxation and to celebrate my birthday. What made this vacation amazing was the heart and soul I felt from the staff. The Cuban Way is much more then sunshine; it's respect, courtesy, hard work, thoughtfulness, care, laughter and wisdom. The love I felt from the staff far exceeded my expectations and I am grateful for all the connections that I had. On my birthday I booked the Seafood A La Carte, and the staff made me feel extra special.The Staff gave me extra lobster, brought champagne, brought me a cake and lit it on fire. All while the ceremony was happening, there was a musician singing me happy birthday. Let me start by saying that I loved my room- The Junior Suite on the 4th Floor which gave me a direct view of the pool and beautiful landscape of the resort. Hanging out on the balcony with my brothers was surreal, we took pictures, drank our Havana Club, smoked our Cohibas, bonded, and had the time of our lives. All of that was made extra special, with our view from our balcony overlooking the main pool.The Food - I thought all the food was exceptional, and you can never go hungry. In the buffet they have an excellent set up which caters to all your needs. The Buffet consisted ofVeggie/salad/legume stations,Cold cuts (ham, salami, pruscitto,)Cheeses (cheddar, blue cheese, mozzarella, etc. etc.)Food you can order from the grill (meats, seafood, poultry)Soups, Depending on the time of day, they have (Egg/omelette station, pizza station, pasta station,)Hot food station where they have their (proteins, starches, specialty dishes, etc. etc.)Bread stationDessert station,Meat station (pork, turkey, beef etc. etc.)I felt the buffet was a solid option and very satisfying. The Ala Cartes were Amazing (Seafood, Italian, Mexican, Asian)Please book, and enjoy. The food was great, staff incredible. Can't go wrong with picking any of them.Barbecue at Lunch time Burgers, hot dogs, rice, seafood, pork, -Nothing like eating by the beachThe BEACH- One of the best beaches, it was wavy when I stayed, but still gorgeus. There was days when their was no waves and phenomenal as well. Turquoise/marine waters, white sand, golden sun, green palm trees were present- It was so serene and beautiful. The POOLI found the pool to be well maintained, it is a nice way to spend your day and enjoy the sunshine. There is a kids pool, and 2 other pools for adults.Entertainment - Nightly shows, entertainment and daily act ivies throughout the day definitely made the trip memorable. Nothing but positivity tor the entertainment crew as they are all so talented and gifted. In Summation, I am grateful for having this wonderful vacation. The Beach was beautiful, the room was beautiful, the food was beautiful, the entertainment was beautiful. But the most beautiful thing to me was the people of Cuba and the staff. Being around them has uplifted my soul, touched my heart, opened my mind and healed my body. Thank you to everyone at Sol Palmeras for blessing me with a beautiful vacation and the best birthday I have had. Mucho Gracias.
This was my first trip to Cuba and the Sol Palmeras was a solid choice. Check-in is quite cumbersome, not sure why it took forever. The first room I was assigned had a view if some ugly exhaust structure and the highway. I took a picture of the view and after some discussion the front desk moved me to a bungalow, which was lovely. If return, I'd book one directly, I enjoyed the remote location and quiet from the pool/music.The Good:- Loved the bungalow options- Walking distance to the Las Americas shopping centre (cheap snacks, water, alcohol, cigars)- I really liked the buffet, never signed up for the restaurant as I was happy with the choices- Madeleine, the ice cream lady! Best smile and always fun to talk to- Julio and the other lovely people from the buffet- Powerful ACThe Bad:- The scary looking, bald currency exchange guy! He never spoke a single word during the whole transaction, did not respond to anything and when I caught him cheating, he got annoyed and just threw the remaining money on the desk without even apologizing.- I put several postcards in the hotel's mailbox. Not a single one ever made it :(
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinners w/reservations
- 24 hr Domestic beer & International brand drinks
- House wine w/meals
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 408 rooms in 200 bungalows & one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Chinese, Italian, Cuban, Steakhouse, and Fondue, dress code & reservations required
- 2 snack bars
- 24 hr lobby bar
- 7 bars including Beach bar
- Fun Pub
- 3 outdoor pools
- 2 lit tennis courts
- Beauty salon
- Massage facilities (fee)
- Internet access (fee)
- A range of non-motorized watersports available
- 18-hole golf course 5 minutes away
Hotel Room includes:
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
- Balcony or patio
- Max occupancy 3 persons
Kids Deals - First child 3-12 stays & eats free when sharing a room and existing beds with 2 adults. Second child pays kid's rate. Max 1 child in Hotel Room category, and max 2 in Bungalow category.
For the Kids - Kids 5-13 can enjoy supervised activities at the Kids' mini-club from 10:30am-5pm and the kid's pool. Babysitting is based on availability (fee).
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in) welcome cocktail, private check-in, flowers & fruit basket in room on arrival, bottle of sparkling wine on arrival, late housekeeping service, breakfast in room morning after arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 6 night stay required. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Minimum, number of guests required, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de las Morlas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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