- What's Included
- All Inclusive Features
The best Hotel,of course we are talking about Palmeras.Brilliant complex blighted of that human calor.Specially Activities Staff that is really good.We want to taste mojitos drink again also very good too.See you this year.
We stayed here for 4 days at the end of a trip around the western half of Cuba. It was nice, but not nice enough. The beach was lovely, but there are not enough sun lounges, so we could never seem to get one. Same with the pool, it was very difficult to get anywhere to sit. Also, the pool was quite cold. The main buffet hall had a very nice selection of food, however it was like being in a work canteen, not a holiday in the Caribbean. Also, I was not happy that the omelette makers in the morning would often use the same spoon to pick up ham and vegetables, often resulting in bits of ham mixed in with the veg and cheese options.The staff all seemed very friendly, and the cocktails were nice. There was plenty of entertainment on like singing and dancing.
We visited Sol Palmeras Jan 6-13 2018. We got the bungalow for our family of 4 which was actually really nice and we all slept really well. Upon arrival, the closet in our room smelled like vomit, there was a lot of dust in the room and all of the linens and blankets had a really bad odour. We let our housekeeper know and she cleaned everything the next day. Our housekeeper Norgia, did a wonderful job, I hope she liked all the little gifts we left her. I’d also like to add that our room had no coffee in it. Had a coffee pot and some old coffee whitener that literally snapped in half it was so old. Weird. Our bungalow was just behind the little snack shack, which had burgers and fries, hot dogs, sandwiches and drinks. And the best cappuccino I’ve ever had made by Jorge. Seriously we were so happy to have that little gem there, it saved us from walking all the way to the hotel for every meal and we looked forward to cappuccino’s every day. The food there was better than the resort food any day. Just a shame that we had to travel 4000 Km to eat burgers and fries. The resort food was so incredibly underwhelming and almost inedible at times. We have heard that the food in Cuba isn’t great and that statement holds true. We visited the “Mexican” restaurant. I ordered a bowl of tortilla soup thinking YUM, this should be good. It was literally hot coloured water in a bowl. I watched 3 other people order the soup, take one spoonful, and push the bowl to the side of the table. The waitress came and took all of the full bowls and brought them back to the kitchen without even batting an eye. It’s obviously not good, nobody is eating it, but yes let’s keep serving it to people because it’s free right? Our kids ordered the nachos and guacamole. It was literally Doritos from a bag, and some weird green slime that didn’t have a hint of avocado in it. Like why in the world would you call that Mexican food?? I’ve been to Mexico 7 times and I can tell you right now that it is most definitely not Mexican. Mexican food is amazing!! No effort put into this place whatsoever. And also, every piece of meat we had, whether it was a burger, hot dog, chicken, fish, was all undercooked. All of it! The resort food was also pretty bad. We survived on pasta and bread. Where was all the authentic Cuban food?? Canned vegetables and undercooked meat is what you will find here. Now onto the washrooms and personal hygiene. I’m not sure how the staff and tourists can keep up with hand washing when there is no soap in the place. Every washroom we went to had water in the soap containers? And no toilet paper anywhere. And no toilet seats!!! So weird for a major tourist destination, to not have these common necessary things. When we went to varadero, the washrooms were absolutely disgusting and not toilet paper, soap or toilet seats in sight. Sewage floating around on the floor, tampons, pee and poop. And they expect you to eat there??? No way, we completely lost our appetites. One place we went to there wrapped our burgers in toilet paper, but there was none in the washroom lol, what a concept!The staff were not bad, but unfortunately they expected tips before they would do anything for you. I went for an early breakfast one morning. Sat there for quite awhile and no one came to my table. Put a dollar bill on the table and there they are! I’m sorry, but that’s not how we do things. You are supposed to do the work first and then get the tip. The beach and ocean were beautiful, loungers are hard to come by as a lot of people go early and out their towels on them and leave and come later. Weather was terrific which is why we went. Havana is a must see for sure. All in all, we had a great time, got away from the -40 weather in Alberta for a week but nope we will not be going back to Cuba.
We stayed in this resort from 28-12-2017 untill 11-1-2018. Normally we go to a different country every year. This was the first time we visited the same hotel 2 years in a row. We love it there. First of all Cuba is a beautiful country. There are a lot of places to see and things to do. The resort is espacially for cuban standards wonderful. We stayed in a bungalow which was cleaned every day very well by Norgia who always left nice notes and made ofcourse the swan towels. The staff of the resort is great. Every day they work with the biggest smile and do everything for you to have a great holiday. You dont have to worry about anything. In the buffet :Orlando and his lovely wife Dania who gave us a special goodbye breakfast with the beautiful flower table, Maylin, Sandra, Humberto, Maria Teresa, Barabarito, Maylenis, Marian and many others.... you guys are great !!. Thanks so much for another great holiday. And I know i could write down a lot of more names. I would recommand this resort to everyone. I think there is enough variaty in the food in the buffet and with all the buffet retaurants. I always had a warm meal. I really dont understand some negative reviews i read about that. I wish i could come back tommorow. So again, thanks for everything and i hope to come back for a third fourth and many more times. And than watch a matanzas baseball game :-)Love. Shama and Menno
When we got to the hotel, a really friendly staff member helped us with our luggage and explained everything. He showed us around and was extremely helpful and sweet. So we tipped him. Unfortunately, other staff members were expecting things the other way round... it looked like they wanted us to tip them first so they would then be nice to us! (We watched some other people in this situation, especially in the restaurants!) Well, since this is not how we like to do things, we had to deal with quite a lot of fairly unfriendly staff members!Also, it was extremely hard to get a spot in an a la carte restaurant (we only got a spot in the Asian restaurant, and the food there was not really edible...). This is something that would have been nice to know from the beginning- you need to reserve absolutely everything!!! we also wanted to rent scooters, and again they said you have to book at least a day in advance (unfortunately that was not possible with our schedule....)However, the beach was nice (extremely crowded though) and the pool area was also great. Especially those covered sunbeds were amazing (make sure to reserve a spot with your towels before breakfast, otherwise you have no chance and will be in the sun all day!)The staff at the bars was overall quite friendly, and the drinks were good (maybe a bit too strong most of the time), but unfortunately I cannot say the same thing about the food. I have had worse food in Cuba, that I have to admit, but still everything at the buffet was just edible... (and some things did not seem safe to eat... the chicken for example still seemed quite raw, the sausages were still cold on the inside even though they were already burnt on the outside... etc).So overall, the hotel is quite nice (especially when it comes to the pool area, and all the activities you can do around it), but for this price I would expect more, which is why I probably would not stay here again!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinners w/reservations
- 24 hr Domestic beer & International brand drinks
- House wine w/meals
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 408 rooms in 200 bungalows & one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Chinese, Italian, Cuban, Steakhouse, and Fondue, dress code & reservations required
- 2 snack bars
- 24 hr lobby bar
- 7 bars including Beach bar
- Fun Pub
- 3 outdoor pools
- 2 lit tennis courts
- Beauty salon
- Massage facilities (fee)
- Internet access (fee)
- A range of non-motorized watersports available
- 18-hole golf course 5 minutes away
Hotel Room includes:
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
- Balcony or patio
- Max occupancy 3 persons
Kids Deals - First child 3-12 stays & eats free when sharing a room and existing beds with 2 adults. Second child pays kid's rate. Max 1 child in Hotel Room category, and max 2 in Bungalow category.
For the Kids - Kids 5-13 can enjoy supervised activities at the Kids' mini-club from 10:30am-5pm and the kid's pool. Babysitting is based on availability (fee).
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in) welcome cocktail, private check-in, flowers & fruit basket in room on arrival, bottle of sparkling wine on arrival, late housekeeping service, breakfast in room morning after arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 6 night stay required. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Minimum, number of guests required, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de las Morlas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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