- What's Included
- All Inclusive Features
Stayed here January 3-10, 2017 and had a great time.This was our second time in Cuba (first time was at Memories Holguin). Let me tell you we were very happy that we chose this resort.The lay out is great and there are many things for the kids to do from minigolf, table tennis, volley ball, basket ball etc. The staff were amazing and always ready to help and make you feel comfortable.We stayed in a Bungalow and we not disappointed. I will definitely come back to this place.If you have kids, be sure to do the Dolphin excursion!!! We will be talking about this for years!!See you again Sol Palmeras.I
I did my research and in the end was overall happy with our choice. This was my 3rd time to Cuba but it had been some time since I was last there. I went in with low expectations (good advice for those 1st time travelers to Cuba). Of course there's always room for improvement any place you go, but overall our family of 5 had a good time.First the good: food was decent, plenty of choices at the buffet but it does get repetitive like any other buffet. Most waiters and waitresses were great and worked really hard and we tipped regularly. A la carte restaurants were good (went to Italian and Steak). 1 bedroom bungalow was spacious. Beach and ocean were beautiful! Clear turquoise water and white sand. No seaweed and rocks. A bit of a drop at spots from the beach to get down to the water but I managed even with an injured foot. Most of the staff were friendly. Felt safe at all times and did not worry about leaving items on chairs while we went into the ocean. No hagglers or vendors on beach to bother you. Wine was acceptable and drinks we're ok. Read reviews were folks said they were weak, well I can tell you the opposite! I would have to tell them not too much booze unless you like 80% booze and 20% mix. Went into Varadero for shopping a few times and felt safe, and enjoyed the nightlife on a few occasions (Beatles and Calle 60) and again felt safe. Ladies, do remember to take TP with you, some places wont have it!Now for the cons/needs improvement:The hotel was very busy so we had lots of line ups to deal with. They would make you wait outside the buffet doors in a line up for dinner! I've never seen that before and did not appreciate it when we could see there were tables free.Then when you got in, you would have to wait in line at most stations. So it took a lot of time to get your food. Same goes for breakfast and lunch. For the a la cartes we could only got into 2 out of 5 of the restaurants the 7 days we were there, unless you wanted to eat at 9pm. And then when you are there, they sit half empty! We could never figure this out. Fill the tables so we can experience the food. For grabbing something to eat on "off" time, you could go to the snack bar down near the pool (fries, hot dog and so called hamburger). But if the weather was not great (raining) then it would be closed so you could not get anything else to eat. They need to rethink this as weather can change often. Weather was bad one day so they brought into the lobby area a platter of dry bread with ham and slice of cheese on it. That was it, wow. Cleaning of bungalow was not the best. Glasses, dirty towels, sand and dirt on floor was not picked up on a regular basis, hit and miss. There was 3 of us in the room and maid would leave one bath towel. I would have to catch her outside to get some more. I doubt our bottom sheet was changed the whole time there. Bed and pillows were hard. Bathroom shower/tub was very used and needed replacing. Pull out couch very uncomfortable and old. AC in bedroom would only run on high, it was right above my head and was very cold and loud. So I would have to turn it off before sleep and deal with the heat. AC was VERY noisy in living room which we asked to get fixed but was still noisy. Now for the beach chairs. You would have to get up early and go and "claim" your chairs, otherwise if you hit the beach after 10am good luck with finding a chair. There were staff at times who would do their best to find some for you. One day when wondering the beach for a chair, I found him and he said "too many people here and not enough chairs ". The hotel knows how many guests they can accommodate, so they need to ensure they have enough beach chairs! Customer service desk needs improvement. Spent 4 days asking for let check out and being told each time it was done, yet when we went to reception to confirm they would know nothing about it and tell me to go back to customer service.Very frustrating. Went on one excursion - catamaran for 75 pesos/pp,included snorkeling which was not worth it. Too many boats around and too many people to snorkel, saw no fish. All in all, food was decent, beach and ocean were beautiful. Yes this is Cuba and lots could use improvement. Would I recommend this place - yes, even with the negative comments...just know what to expect.
Our families had an exceptionally good time as repeat customers from 2000. The bungalows were fantastic, clean, spacious, close to the beach and excellent for a family of 7. All of us enjoyed the wide variety of food offered and especially the a la carte dinners. The staff in the restaurants/buffet and bars were attentive and very friendly. We would like to say a big thank to the reception staff of Celestino, Lyzzie and Ganzalos who made our stay one of the best vacations in Cuba. We hope to come back again soon. Karla and family
I had an amazing time with the family at this resort. The location features a fantastic beach, great amenities, and the staff are extremely friendly and go above and beyond to make your stay a pleasant one - a huge special thank you to Celestino and Gonzalos for their exceptional service and for making us feel welcome from the minute we arrived! Highly recommended.
This place is rated a four star but I would rate it a 5 star. I believe the four star is there because the hotel room (bedroom) needs updating. Other then that I mean... your not in the room anyway right??? The beach was FANTASTIC... the entertainers were AMAZING... The service was WONDERFUL... the cleanliness was OUTSTANDING.... my sister and I took this trip mainly because it was $900 flying from Windsor but little did we know this was the best resort we had been to. We have gone to Dominican... Jamaica ... Italy... and comparing... this resort had the best entertainment.. to the workers... to the bouncy castles for kids... the bartenders... I am looking forward to booking next year %100
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinners w/reservations
- 24 hr Domestic beer & International brand drinks
- House wine w/meals
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 408 rooms in 200 bungalows & one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Chinese, Italian, Cuban, Steakhouse, and Fondue, dress code & reservations required
- 2 snack bars
- 24 hr lobby bar
- 7 bars including Beach bar
- Fun Pub
- 3 outdoor pools
- 2 lit tennis courts
- Beauty salon
- Massage facilities (fee)
- Internet access (fee)
- A range of non-motorized watersports available
- 18-hole golf course 5 minutes away
Hotel Room includes:
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
- Balcony or patio
- Max occupancy 3 persons
Kids Deals - First child 3-12 stays & eats free when sharing a room and existing beds with 2 adults. Second child pays kid's rate. Max 1 child in Hotel Room category, and max 2 in Bungalow category.
For the Kids - Kids 5-13 can enjoy supervised activities at the Kids' mini-club from 10:30am-5pm and the kid's pool. Babysitting is based on availability (fee).
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in) welcome cocktail, private check-in, flowers & fruit basket in room on arrival, bottle of sparkling wine on arrival, late housekeeping service, breakfast in room morning after arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 6 night stay required. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Minimum, number of guests required, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de las Morlas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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