- What's Included
- All Inclusive Features
My family and I (13 and 16 year old boys) visited Sol Polmeras March 10-17.Drinks: Caridad, the bartender at The Plaza bar (outside the Italian restaurant) is the friendliest lady around. She makes great Mojitos, Strawberry Daiquiris and Pina Colodas. Her drinks are the real thing, not like the ones from any other bar at the resort.Food: The large buffet was very repetitive, the outdoor restaurants served breakfast so we chose to eat there and it was nice to be outside. The Chinese al a carte was our favourite, then the Italian and lastly the Steakhouse.Bungalows: We had bungalow #125. The location of this bungalow was the best. It was the first one, minutes from the pool and the ocean. The only issue we had was the air conditioner but it was fixed within a few days. If you have 4 people I suggest emailing in advance for a cot. Our room was cleaned thouroughly and our mini fridge was replenished with pop and water everyday.Ocean: Beautiful, great beach to take daily walks on and there were always enough lounge chairs (but I do recommend getting up before 8am to reserve with your towels) I noticed some people had chair clips, they were a great idea since it can get quite windy. They kayaks and paddle boats were excellent.Pool: I saw a pool maintenance person skimming the top of the pool everyday but I NEVER saw anyone clean the bottom of the pool and it was dirty. As a previous person mentioned, there was one day where a guy was painting the pool and then an oil film was on the top and an hour later there was an aerobics class there. Health and Safety is quite different in Cuba vs North America.Money Exchange: Be CAREFUL. They try to rip you off. My husband went to exchange money twice and they short changed him. Do your math with the exchange ahead of time so you know exactly how much money you should get back.Activities: My boys loved the basketball court, volleyball court, badminton and pingpong. The activities team works very hard. The only downfall was they don't always follow the schedule that is posted for that day.Overall we had a great trip and I would highly recommend this resort and return in the future.
The trip to Cuba was awesome, one of our best trips.So, about the hotel, we do not regret the choice, we loved it. To have in mind that it is Cuba and because of the embargo it is normal that the feed-stock is very expensive and because of that they try to maintain the structures the best they can. This is valid for all the hotels. Anyway, some things could be better like the bathroom door structure, the patch was not well made, but in general we can't complain. We loved the room, it was near the pool with a good space to sit and read or to smoke.The areas in the hotel were always clean, unless some guest choose to leave the plastic cups on the sand or in any other place, but that it is the guest fault and the lack of respect to others.So the room was always well clean, everyday, 100% good!We loved the beach, the water, the sand, the birds and fishes.The entertainment is spectacular, everyday, during the day and during the night, the team is very good.For the restaurants and since my wife is celiac, we had our options limited. We have visited the Steak House at the pool area and the buffet. We loved the food and the variety. The drinks are also very good with a lot of variety too.At the buffet (La Panchita) we have to thank to Jorge Enrique and Ada Nerys, they were AWESOME, always kind and very professional, they have made a difference in our stay, definitely. We also have to thank to Whiskhelms (hope to have written the name right) and Mabel also from the buffet (La Panchita) and Ernesto from the Cubitas bar.In general the staff is very kind and professional.Only one note about the dishes, not always were very well washed (I think they wash everything by hand, and that can be a problem there is always a lot o people) but nothing like to change it to another.A bad thing goes for some shops inside the hotel, the prices should be visible with the products since we bought a product with one price one day and we asked for the same product the next day (different person) and the price was different.A sugestion: The hotel could have a list in the buffet area with the information about the allergens in the foods, such has milk, eggs, gluten, seafood, etc.Overall, we loved our stay and hope to get back one day!Hints: We have made the trip to Colonial Havana, was awesome, and Cayo Blanco, very beautiful.
My wife and I traveled throughout Cuba this month, using a rental car. After an exhaustive trip around the island, visiting relatives in Pinar Del Rio, birding the Vinales region, we decided to spend our last 2 days before returning to the USA relaxing at SP, enjoying the food, ocean, pool, etc. I messed up BIG. I made the reservation online, with my US CC, but did not read the fine print, saying we still needed to pay upon arrival in CUC's since we are from the US. We were pretty much tapped out of cash at this point. Zemaira checked us in, reviewed the fine print showing us the CC just HELD our reservation. After a 17.5 hour day starting in Vinales, with hiking, birding in the preserves, then dropping our guide off south of Habana, and finally arriving at sol P at 1030 PM, my wife was about to melt. Zemaira took charge, said she would work on this overnight, handing it off to Eliz Rozenti (another wonderful front desk manager) in the morning, who would communicate with the Spain home office to facilitate. They allowed us to stay the night in our room for the night, eat breakfast, and come back for the answer. The charges went through, as an exception, with the advice to read all future small print, especially if from the US; don't mess up like i did! But you may be lucky to run into two exceptional employees who went over and beyond to help us. The resort had it all: friendly staff in all departments, tasty food, excellent mojitos, helpful beach and pool staff. In addition, there were more species of birds to see on site. Easy to get to from Habana.
My family and I stayed March 11-18 in a bungalow. This is my sixth time in Cuba with a number of visits to each Mexico and Jamaica for comparison. As resort amenities go, Sol Palmeras is pretty standard - nice and well maintained but nothing that stands out. It is divided into two adjoining compounds: the main hotel and pool area and an expansive collection of cabanas, which are essentially semi-detatched villas with suite arrangements. We were lucky enough to stay in an ocean-front one, albeit almost at the far end of the resort. The cabanas are numerous and make up a kind of tidy village that reminded me of the artificial towns built by the US during the Cold War to test nuclear weapons in Nevada. The grounds are very tidy and well maintained but there aren't many people walking about which makes it kind of creepy. I think it's the product of a concept design that was built without really thinking it through - I'm sure the artist renditions showed people all over the place socializing in a lively kind of way. But again, well maintained and pretty.Our cabana was very outdated, notably the bathroom. But we didn't care since the place was so clean and well maintained. One thing to note: the cabana we stayed in is rated for three people but we are a family of four. This led to little hitches like finding only three beach towels when we got there, and absolutely no space for a fourth suitcase or clothing. No storage except for a closet in the bedroom. Again, not a big deal.The food was variable, largely in keeping with Cuba's reputation for mediocrity. There are a number of a-la-carte restaurants and unlike other resorts we've stayed in we had NO trouble getting all the reservations we wanted. These are pretty unremarkable. The steak house was totally abismal - the food was terrible and the so called sirloin steak was a cheap cut tenderized with a knife to the point of being hamburger. Kitchen service was slow and the food came cold. Not the waiter's fault. The others were just ok. I'm not sure anybody goes to Cuba resorts for the food experience so no huge disappointment. The main cafeteria had mostly repetitive food options that although varied were pretty bland. Grill cooked fish with no taste or even lemons, the usual breakfast fare, etc. It struck me that they consistently had a hard time keeping up with demand - fruit and things like juice glasses would run out. But the staff were very friendly and accommodating.Highlights? The beach - simply beautiful and very clean. Lots of stuff to do. And the service. Simply great, notably based on our past Cuban resort experiences. Staff were consistently friendly and eager to help. This is what makes Sol Palmeras stand out in my opinion. For example, my 14 yr old son works out with me - he's fit and muscular but the resort gym prohibits anybody younger than 18 from using it. We were looking forward to this father-son experience. The resort manager did not hesitate to make an exception for us. No doubt he'll recognize this example from last week. Thanks! From a service perspective there was only one irritant - we paid for an extended check-out since our flight left late and we wanted to use the day efficiently instead of packing up at noon and then waiting at the end of the day for a common shower room. The front desk clerk charged us, which was fine, but then asked for a 10 CUC per towel deposit, which made absolutely no sense. There was no deposit to begin with and we were told by somebody else just to leave them in the room, which we did. But because we didn't leave the deposit the first front desk lady didn't renew our room cards which meant having to go to the front desk when we were trying to pack up and leave. The towel deposit makes no sense. Manager? You should change this. Other than that the front desk consistently lacked 1CUC bills which made it challenging to tip for routine things like drinks - this should be fixed as it's only the staff that lose out. Other than these things our experience was great, largely owing to the customer service.
We stayed at Sol Palmeras in the end of February. Although we booked accidentally (long story) we did not regret. The service is great. Staff is friendly. Food is good. This is our second time in Cuba. Being a vegan family of 3 we are always concerned when we travel if we find enough food choices in a resort. Sol Palmeras did not disappoint - fresh smoothies available in the morning and till late afternoon, pasta, fruits, veggies, fries...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinners w/reservations
- 24 hr Domestic beer & International brand drinks
- House wine w/meals
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 408 rooms in 200 bungalows & one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Chinese, Italian, Cuban, Steakhouse, and Fondue, dress code & reservations required
- 2 snack bars
- 24 hr lobby bar
- 7 bars including Beach bar
- Fun Pub
- 3 outdoor pools
- 2 lit tennis courts
- Beauty salon
- Massage facilities (fee)
- Internet access (fee)
- A range of non-motorized watersports available
- 18-hole golf course 5 minutes away
Hotel Room includes:
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Hairdryer 220V (adaptors required)
- Balcony or patio
- Max occupancy 3 persons
Kids Deals - First child 3-12 stays & eats free when sharing a room and existing beds with 2 adults. Second child pays kid's rate. Max 1 child in Hotel Room category, and max 2 in Bungalow category.
For the Kids - Kids 5-13 can enjoy supervised activities at the Kids' mini-club from 10:30am-5pm and the kid's pool. Babysitting is based on availability (fee).
Honeymooners - Receive a room upgrade and late check-out (based on availability at check-in) welcome cocktail, private check-in, flowers & fruit basket in room on arrival, bottle of sparkling wine on arrival, late housekeeping service, breakfast in room morning after arrival, and romantic dinner for 2. Valid up to 6 months after the wedding, minimum 6 night stay required. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Minimum, number of guests required, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de las Morlas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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