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Our OpinionThe Sol Sirenas Coral is a 3 star resort and the general rule of thumb for Varadero and Cuba is that you don't go less than 4 stars. This resorts seems to get mixed reviews, some travelers will enjoy it while other will completely despise it. If you can afford to stay at a 4 star then definitely do so, but if on a limited budget this might be a good choice. If on a budget, also look at the Palma Real as it is a popular and good 3.5 star resort.
The question of rating a hotel boils down to one fundamental. Would you go back? The simple answer is NO. Melia Hotels has a good reputation and its association with putting its name on this joint venture with a Cuban Partner here does great damage to it's reputation. The place is deteriorating. Basic maintenance does not seem to be important. Elevators not functioning, lighting and fixtures broken, plumbing issues etc. This is a beautiful location and millions have been invested but there are building abandoned that have no workers repairing anything. We had to complain about having no towels and no shower pressure. Our TV control battery cover kept coming off and TV provided lots of fuzziness. We were offered to change rooms but front desk could not understand since we had an excellent view. Well the view was blocked by a huge palm tree. To their credit they made temporary repair quickly. Staff is pleasant if you speak to them but they are afraid to say anything for fear of reprisal. They work 16 hour days. Management does not manage as staff spend lots of time socializing with each other. Tourist attention is secondary. The pool area and the beach is riddled with cigarette butts and plastic glasses. The place is dirty from ledges to silverware. We never got full cutlery and always had to ask for a spoon or fork. It is make do with what you get. This business about being Cuba is nonsense. We have stayed at other Malia resorts in Cuba but this one is poorly supplied, maintained and managed. Guest were mostly from Russia and Argentina who did not care about cleaning up after themselves instead of littering and having butts all over the place.We will get some management platitudes as a response to this but the fundamentals of Hotel Management are missing. Melia should remove its name from this place as it hurts its brand. Stay away is my advice so that the Cuban Government will rebuild this sinking ship.
I've just spent the last two weeks at this wonderful resort for the 4th time. I just love it. The staff is so wonderfull but especially Mirlam my bartender at the lobby bar. SDhe really made my stay there outstanding. She knows my name, she remembered what I drank in other world this resort wouln't be the same without her. Thanks Mirlam and the eveybody at the resort. We'll see you next year for sure. Maybe for three weeks you knows. Laurent from Montreal
This was my 8 th visit to Cuba and the first time to this hotel. Before going to Cuba all customers should ask themselves what are they expectations.Cuba is known for the best beaches in the world,amazing customer service,good food no GMO and hotels are little older.Picky and spoiled people do not go there because i do not like to listen these horrible comments about beautiful people.They are doing their best.Out of my 8th visit this was one of the oldest hotels but massage therapist was one of the best in Cuba.His name is Ernesto (he fixed my back). For many who do not know Cuban dr are the best in the world.Downtown is close by,you can visit Havana and etc. For boring people everything is awful and negative. Just try to look the best in every situation. The customer service i had was amazing, The housekeeper was an angel.The Atlantic Ocean is just amazing. Most people from Europe come and everyone socializing with each other....if you go to Mexico you will see that nobody talks to each other from my observation. So beautiful, positive and adventure people do not hesitate to explore Varadero. I was in this hotel in September the other side Sirenas was under constraction. I have met so many people that they repeated their visits 3-4 times. God bless Cuba and those of you who want to explore!
Soon as we got off the bus we were directed to the front desk to check in, from there we were given a map of the resort in spanish, which we do not speak nor understand. Finally we figured out where our room was. On the way up we noticed several issues with the resort. There were massive holes in the ceiling resutling in water all over the lobby floor. Several ceiling tiles and hallway roofing was missing. Once we got to our room we quickly seen that our bathroom roof was covered in black mold. The bedsheets were covered in dried on puke and who knows what, severely stained. The safe had been pryed open and did not work, our bathroom door did not close because the floor has warped so much from the building settling. We immediately went back down to customer service to ask for different room but got told no, instead maintenance will come and fix all the problems. The second day on the resort our westjet representative showed up and we told her about our issues and she went to the counter and got our rooms switched. The second room was in not much better condition then first. There was no air conditioning, again more black mold in the bathroom. The toliet plumbing was electrical taped back together. From there we discovered 220v sockets not secured to the wall and our bedside lights directly wired to the wall. Later that night we went to turn on the lights and could hear shorting in the wall and our lights were flickering, immediately we shut them off. We decided to plug in our travel adapter to charge our phones and cameras and got electrocuted !. From there we tried to figure out where to get food as our map was of no use. There are no menus for any food or drinks on the resort and the staff does not speak much english. The buffet was the same food breakfast lunch and dinner. Most food was pureed, cooked in vinegar, with slim choices. We choked down our food just so we didnt starve. The al a cart was no better. The menu was barely legible and when it was english it wasnt actually what it had said. The snack bar had hamburgers and hotdogs with fries. The hamburgers were not refridgerated. They sat under the counter for hours until their shift change. We tried food in varadero which was by far better then the hotel food. A bit pricey though. Per hotel room you get 1 bottle of water even if there are 2 people. I was sick from the food had diarrhea and became dehydrated so I spoke with the manager for another bottle of water and she said too bad only one per room and we could go buy some or fill it up at the bar (which was tap water) that was a breaking point for me. Explaining I had been sick but saying no to me for one bottle of water made me mad. On the 6th day (out of 10) we asked our westjet rep if we could cath the next days flight. We were sick out of kaeopectate and were sick of the hotel. Thankfully there was extra room on the flight so we left 2 days early. Usually you leave not wanting to leave but we were absolutely appalled. I would never reccommend this hotel. Other couples we met their maid constantly nagged them to get them a coffee or to exchange their tip money or even say "your leaving your clothes right?" beyond unprofessional. I wish we had taken more photos. Do not waste your money on this hotel!
I dont even know where to start...so much went wrong and was wrong was in 4 seperate rooms..first room balcony door did not lock..second same thing..as well as mold and rotting in the wall..third room the door locked but phine didnt work...all rooms had no hot water !!! Water pressure was horrible making it hard to have a shower...they did come and get someone hot water..our last day there we had NO water and the toilet exploded..the bed was comfortable and the room was clean. The 24 hr snack bar which served hot dogs, burgers fries and sandwiches lots of times had no fries or burgers...the pool bar was closed by 5:( as previous review said there was no magic show...my husbands phone was stolen not long after we arrived right off the bar ( realize this is not their fault ) the elevators were always broken...i slid on the floor in the lobby due to leaking ceilings...the staff in the buffet was amazing !!! I feel horrible they have to work at such a horrible resort...wifi sucks be lucky if you get on...the food was ok i always managed to find a few things i liked....there are buildings all along the path on the way back to the beach which is houses that locals live in...very weird :( you would think the nuce buildings close to the beach would be for guests...they didnt have even half of the restaurants and bars they claim they have...there was 3 bars one which closed at 5. There was a buffet and apparently 2 a la carte..ine was cuban...you were already having that in the buffet !! The other was oriental..the mexican right at the beach was never open...the other side which was supposed to be under construction was not ...not a single person working thwre all week..ceilings were falling in...railings were missing...i met someone there who said in march he stayed on that side which was even horrible then this side and they said this side was under contruction...cant see what they fixed as the whole place is in disrepair...We did the catamaran seafari and that was the best day we had it was amazing !!! We also went into Varadero a couple times in the bus...we will never be back to this resort ever !! I am not one to usually complain either but this was horrible and yes the concrete walkways were also falling apart and ceiling panels falling in over in this side of the resort too..At best this resort is maybe a 2*..spend the extra and go to a better resort and not have the worry and problems we had
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 2 a la carte dinners per stay
- 24 hour snacks
- Unlimited drinks, Domestic beer, International brand drinks, House Wine with meals, 9am-2am
- Beach & pool chairs and towels
- Kayaks (1 hour per day)
- Sailing (1 hour per day)
- Pedal boats (1 hour per day)
- Windsurfing (1 hour per day)
- Use of bicycles
- Exercise room
- Cooking lessons
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 668 rooms in 3-storey buildings
- 2 buffet restaurants
- 4 a la carte restaurants: (with varied menu) Oriental, Mediterranean, Italian, Cuban, dress code & reservations required
- 2 Snack bars
- Beer garden
- 9 bars including swim-up pool bar, beach bar
- 3 outdoor pools
- 3 Jacuzzis
- 18-hole golf course 5 minutes away
- Meeting facilities (fee)
- 4 tennis courts on-site (2 lit)
- Shopping on-site
- Fitness facilities
- Scuba diving nearby (fee)
- A range of non-motorized watersports available
- Beauty salon (fee)
- Massages (fee)
- Laundry service (fee)
- Car rental (fee)
- Internet access (fee)
- 1 double or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Full bathroom
- Balcony or Patio
- Max occupancy 3 adults
- Oceanview also available
Free Wedding Packages - Minimum number of guests required, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Sirenas CoralVaradero,Cuba
- Hotel Contacts
- Extra Info
Las Americas Ave. and K St., Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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