- What's Included
- All Inclusive Features
Ok, it was cheap, and you mostly get what you pay for, but this place was truly terrible, its only redeeming feature is it just across the road from the lovely beach.First, to be fair, the ok bits;- 1) The sheets were clean.2) Actually, can't think of anything that might just qualify as even ok....The bad bits:-1) Rooms: Shower worse than useless. A drip. Towels the size of hand towels. No bath mat. Gaps all round bedroom window so even if you kept it shut the mozzies still got in. Bathroom window hinge broken, window hanging off. DON'T take kids here!! Basin filthy, hair in the plughole. No loo seat.2) Rest of hotel; 2 lifts, one of which wasn't working at all the whole time we were there. The other tiny lift was nowhere near enough to cope with 8 floors. Be ready to spend ages waiting for it.When that too broke down, our 8th floor room seemed an impossible dream. The pool surroundings smelled of vomit. The music plays at an impossibly loud level all day. And most of the night. There were dead cockroaches in the 'garden' area. 3) Food; Where to begin? We had anticipated that it wouldn't be great, but hadn't been prepared for it being truly awful..... Truly, truly awful. I lived on bread and rice and beans for the 4 days we were there. But what made the food experience even worse was....4) The restaurant; Chaos. If you were lucky enough to snag a table, you waited ages (and ages and ages) for it to be cleared and re-set. Often there were no plates, no cups, no glasses, and you had to sell your soul to get a spoon. Given there was always soup available, that was confusing.... Wine is supposed to be served with meals, but given the difficulty in getting a glass (see above), that was often just not happening. And if you were lucky enough to get a coffee cup (or bowl, people were improvising!), the coffee machine broke down at every meal we were present for. We ate out on our last night, what a relief! Needless to say we will never go 'all-inclusive' again..... But even all this might have been less awful if the staff had been, well, interested in any form of customer service...4) Staff. Reception staff were dismissive and rude.We needed a safe and the key to ours was missing. Told we would have to change rooms. Ok, we said. Tomorrow, they said. after 2pm. We came back from the beach to do just that, and after explaining, yet again, we were told to go away and come back later. Only when we refused did they reprogramme our key and give us a safe key. It was that simple, or should have been... Bar staff were obstructive to the point of aggression (the female at the pool bar has been mentioned in another review). We were told there was no wine when we could see a bottle on the shelf behind them. They seem to be fine to customers who tip them though....Some of the restaurant staff were trying their best under very difficult conditions however.DO NOT change money at this hotel. They refused to tell us what the exchange rate was, told us it would be on our receipt!!! There were, of course, a few exceptions to the mostly apathetic, lousy staff. The best thing about this hotel was leaving it behind. My (usually very easy-going) husband had ended up calling it 'Stalag 19'!
We have been to Varadero many times and stayed at different Hotels (different star ratings) and were always able to deal with the problems or food situation, but this time...NO WAY....The elevator worked half of the time...luckily we were on the 3rd floor..but imagine the people on the 8th floor!!!. The rooms and hotel are dated (but we are ok with that, we don't come here to stay in our room..(no tv remote in the room though) Most of the staff seamed uninterested in the guests and in helping them (a few exceptions: lifeguards at the beach and our cleaning lady...but I think that it helped that we tipped her well and gave her a bunch of stuff). We are used to mediocre food here...we get it...but this was really really bad...we survived off of toast and eggs in the morning and ended up eating out most of the time (pumpkin and green beans for breakfast...yum). Most of the time, you couldn't get a seat at the buffet, when you did, you had to go scavenging for plates, napkins (only 1 per person), bowls, cups, etc. 1 coffee maker (broken half the time, one toaster (you had to put your bread through twice), line-ups for everything and not a manager in site to see the chaos...people would run to the clean plate cart as soon as it was brought out and grabbed everything like vultures...what a show...I had never seen this before! Obviously the beach was amazing (thank god!) but we will NEVER return here and do not recommend this place to anyone, they do not seem to care about the guest at all (I had never felt that before in Cuba) some were rude (lady bartender at the pool bar). We saw tons of guest upset about the service (or lack of it)..constant screaming at the staff by guests, plates smashed. a lady was locked out of her room on the 4th floor and was feeling ill (she was having a panic attack).the cleaning lady say she couldn't let her in and told her to go downstairs....imagine that...we ended up helping her (reprogramming her card) only to find out that the lock was jammed...so we went back down to get help. They came up 25 minutes later (we took the lady to our room so she could lay down....(nobody was helping her still). They finally ended up fixing the lock (with a nail file) and she was able to enter her room almost 1 hour later....She was never seen by a medic that the hotel is suppose to have. We were told many other horror stories during our stay (no toilet seats, no hot water)..hopefully these guests will also review the hotel! Some people paid alot of money to stay here...poor them....I got a so so deal, but it was not worth it at all.....NEVER AGAIN
Actually, I love the Sunbeach Hotel! Why...because it is excellent for people reviewing, how people cope with stress, how prepared they are for their trip, how they know Cuba, how their attitude is. Indeed you have to be strong, a well traveled person to endure many hotels in Cuba. It is all attitude and positive thinking. Yes, there was problems with the dinning room, but there was plenty of good healthy food. The plates, etc. were slow to come but they did come. The people who worked the dinning room were overwhelmed with all the tourists indeed. But they did their best under the circumstances. Eventually we did have plates, forkes and knives, wine, beer and anything you needed to enjoy your dinner. There was even nice entertainment at the meal. We met so many lovely people from all over the world. Yes, some people complained about the service but after a few drinks and nice coffee they calmed down and agreed it was not so bad a place. The beach is to die for, no vendors, free boating rides, lovely beach, great help in placing our chairs...a bit shout out to Frank who always had our chairs ready. :) Another shout out to Michael who was a secutity gard who was alway attentive to everyone. I can go on and on, but as I am a world traveller, I tell you that you are secure here and the 5 stars are no better or worse. Just go and enjoy yourself and soak it up to a great experience. We met great people there and will return again. The ladies at the desk were excellent and alway take your complaints to heart and will do their best to accommodate you. Be happy, have fun and enjoy, because soon you will have nothing but huge high rises that have no heart and Cuba welcome will be gone. :) I love Cuba and the people :) Thank you for your hospitality indeed.
The room was very clean and nice. Furniture was fine (just with some water damage to the wood (wet bathing suits?), and sunbleaching of couch cover). The elevators worked on and off, so not a good place for someone with mobility issues. I enjoyed the food and the local fruit, but the restaurant kept running out of plates and you had to wait. The annoying thing was that coffee was not served inside the restaurant, and you had to go to the lobby bar where the lineup was huge in the morning. We went instead for a coffee down the street to a locals' place and the coffee was 1.2 CUC and great. We also drank the tap water which is fine and never got sick. I brought my own reusable water bottle to avoid having to wait for the restaurant staff to bring me stuff. If all you want is a vacation from work to relax and enjoy the sun, it is totally ok. But the beach had a lot of plastic trash, left there by the tourists, locals, and ...the hotel beach boat supervisors! There was however, not as much trash at this hotel, as at the 4 star hotel in the vicinity, though. No wonder our oceans and marine life are being killed by ignorant humans.
This was the worst resort I have ever stayed at in my 12 years of travelling! I love Cuba and go every year. Yes, the price was good and it was all inclusive....HA! We didnt get one meal there during our week stay! Couldnt get plates, cups, or a table! We had to go up the street every day to a cafe to eat....ridiculous! So definately not all inclusive. 2 elevators with only one working part of the time....the only staff member that we found at all friendly was our maid Mariea! She was the best! The way this resort is going they need to close it up soon!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily plus snack
- Domestic drinks (except at lobby bar)
- Pool games
- Daily activities
- Nightly entertainment
- 15% discount at Ranchon Bellamar Restaurant
- 272 rooms
- International buffet restaurant
- 2 a la carte restaurants
- 2 bars
- Live entertainment
- Children's pool
- Beauty salon (fee)
- Two 3/4 beds
- Satellite TV
- Living area with couch
- In-room safe (fee)
- Full bathroom
- Max occupancy 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 17 e/ 1ra y 3ra, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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