- What's Included
- All Inclusive Features
I've visited beautiful cuba many times and It makes me sad to say that Sunbeach was the worst hotel experience I've ever encountered. I wish I had listened to all the awful reviews this place has gotten because they are all true. My two young daughters, my husband and myself were beyond disappointed. Disappointed with the food, the rooms, the grounds but most of all, the staff. There is not even one good thing I can say about this place. Luckily we were able to move to a better resort and enjoy the remainder of our vacation. The extra $50 was well worth it. If you're considering staying here, please look for other available options, as there are many and a few extra dollars are proven to go a long way in Cuba. Steer clear of Sunbeach and if you do choose to stay after reading all the reviews, be sure to at least hide your passports!
Very disappointed, the elevator didn't work, more than half of the time. The check-in staff was abrupt impatient and rather rude. The restaurant didn't have enough cutlery or dishes to support the guests they had..half an hour wait for a coffee cup was a little ridiculous. The best part of the whole experience was the cab driver we got for a day trip, Miguel Pentón Pérez. I highly recommend his services for your tour needs. His english was very clear and this made him a very good tour guide.
No toilet seats rooms are awful termits in headboards smells very old TV did not work have the time neither did the elevator we were on 6th floor, food was sometimes bareable mostly awful staff unfortunately friendly except our maid she was great I think she felt bad for us and went out off her way to please beaches amazing only good thing
I have been to Cuba 3 times-1986-2008 2011- Los Pinos Villas, Palma Real, Hotetur Sunbeach, love the culture--the safety - the people-the scenery...but the prices of souvenirs has really gone up....too expensive...plus $100 Cdn converts to 85 CUC So flight /hotel & all inclusive charter from Canada is a deal...just do not buy anything & ALWAYS get receipts because some stores will try to overcharge you or short change you if you are not alert--but still not as bad as Mexico--so I would still go back!! Our maid Yoly was a dear sweet girl & really did a terrific job & Felix also works very very hard. • Stayed February 2011
Ok, it was cheap, and you mostly get what you pay for, but this place was truly terrible, its only redeeming feature is it just across the road from the lovely beach.First, to be fair, the ok bits;- 1) The sheets were clean.2) Actually, can't think of anything that might just qualify as even ok....The bad bits:-1) Rooms: Shower worse than useless. A drip. Towels the size of hand towels. No bath mat. Gaps all round bedroom window so even if you kept it shut the mozzies still got in. Bathroom window hinge broken, window hanging off. DON'T take kids here!! Basin filthy, hair in the plughole. No loo seat.2) Rest of hotel; 2 lifts, one of which wasn't working at all the whole time we were there. The other tiny lift was nowhere near enough to cope with 8 floors. Be ready to spend ages waiting for it.When that too broke down, our 8th floor room seemed an impossible dream. The pool surroundings smelled of vomit. The music plays at an impossibly loud level all day. And most of the night. There were dead cockroaches in the 'garden' area. 3) Food; Where to begin? We had anticipated that it wouldn't be great, but hadn't been prepared for it being truly awful..... Truly, truly awful. I lived on bread and rice and beans for the 4 days we were there. But what made the food experience even worse was....4) The restaurant; Chaos. If you were lucky enough to snag a table, you waited ages (and ages and ages) for it to be cleared and re-set. Often there were no plates, no cups, no glasses, and you had to sell your soul to get a spoon. Given there was always soup available, that was confusing.... Wine is supposed to be served with meals, but given the difficulty in getting a glass (see above), that was often just not happening. And if you were lucky enough to get a coffee cup (or bowl, people were improvising!), the coffee machine broke down at every meal we were present for. We ate out on our last night, what a relief! Needless to say we will never go 'all-inclusive' again..... But even all this might have been less awful if the staff had been, well, interested in any form of customer service...4) Staff. Reception staff were dismissive and rude.We needed a safe and the key to ours was missing. Told we would have to change rooms. Ok, we said. Tomorrow, they said. after 2pm. We came back from the beach to do just that, and after explaining, yet again, we were told to go away and come back later. Only when we refused did they reprogramme our key and give us a safe key. It was that simple, or should have been... Bar staff were obstructive to the point of aggression (the female at the pool bar has been mentioned in another review). We were told there was no wine when we could see a bottle on the shelf behind them. They seem to be fine to customers who tip them though....Some of the restaurant staff were trying their best under very difficult conditions however.DO NOT change money at this hotel. They refused to tell us what the exchange rate was, told us it would be on our receipt!!! There were, of course, a few exceptions to the mostly apathetic, lousy staff. The best thing about this hotel was leaving it behind. My (usually very easy-going) husband had ended up calling it 'Stalag 19'!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily plus snack
- Domestic drinks (except at lobby bar)
- Pool games
- Daily activities
- Nightly entertainment
- 15% discount at Ranchon Bellamar Restaurant
- 272 rooms
- International buffet restaurant
- 2 a la carte restaurants
- 2 bars
- Live entertainment
- Children's pool
- Beauty salon (fee)
- Two 3/4 beds
- Satellite TV
- Living area with couch
- In-room safe (fee)
- Full bathroom
- Max occupancy 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 17 e/ 1ra y 3ra, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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