- What's Included
- All Inclusive Features
Where to start. As someone who works in a chaotic customer service environment I must say I totally appreciate what the staff deal with in a daily basis. At first they seem tired and complacent. However..... after taking time to get to know them and recognizing the pace and capacity to which they work they are all amazing. By the weeks end we felt like part of the family. We are generous tippers and brought things to give away ie hats, shoes, toiletries and some clothes. The appreciation we received in return made our trip. The faults of the hotel are not the faults of the employees. It is full on weekends with local visitors and the environment is chaotic. We noticed a difference when things slowed down in the service and the ease of using the hotel. The buffet was repetitive and very basic but there are so many options to venture out and explore so if you are planning on doing such things there shouldn't be a problem finding food. I recommend bringing snacks if you are a late night eater there isn't any food served after 9 ish. When the hotel is full it can be chaotic at meal times getting food. There was a line up to enter the buffet and the staff could hardly keep up with replenishment. Again if you are traveling mid week and over a weekend plan to eat out when it fills up on weekends. The actual hotel has a good foundation to be great but sadly there are just so many repairs it is like the broken window theory. The one elevator barely worked and gets shut down during rain so consider that if u are asking for a high floor. We had the 4th floor and a balcony with a view of the sunset so no complaints. We had no issues with hot water and had ac but didn't really even use it. The furniture has seen better days but for a vacation it was just fine. The reason I would actually consider returning here was its location...right near lots of restaurants and a short bus ride or taxi ride away from many more things. The further down you go the farther away you are from anything. It's also right next to the market so on a rainy afternoon there is something to do. The absolute best part of this place is the beach. One of the nicest beaches I've seen in my travels. We watched the sunset on the beach almost ever night. During the day it is easy to access. To say it's across the street is hard to imagine because it literally takes seconds to get there. Once at the beach there is a beach bar but bring a canteen for drinks as they use teensy cups. If you are the kind of all inclusive traveller that plans to just stay at the hotel and be waited on this may not be the place for you. We get easily bored and went with the mindset that we were not planning on staying here for a week straight. If you plan to come here bring all the essential toiletries you need plus a hairdryer of u need it and always make sure you have toilet paper. They never have any except in the room. We booked our trip a day before we left and knew going in what the star rating was but had zero expectations. Overall we had a good time and would consider returning for all things mentioned above.
If you paid cheap, expect the worst, the hotel is in a great area, beautiful beach, close to restaurants, easy to walk to the street, the bad thing was the food was awful, smell bad, the tables dirty all the time, also the hotel is in bad conditions, I stay for two days in the 6th floor, the elevator wasn't work, has to use the stairs all the time, also bathrooms in the first floor too dirty grosss wuacala...never come back to this hotel, but the experience that I have in Habana was different, I recommend to use Airbnb.com I found private apartment for good price very clean, in a good area.
It was my 2nd time staying here, I have to say I was really dissapointed this time... I am in a wheelchair and was here for 2 weeks, the elevators kept breaking down and it was becoming an inconvenience for me having to switch between 2 rooms all the time. I was in the only wheekchair accessible room too, on the 3rd floor... I really like this hotel and hope the elevators will be working better when I return next year!
I honestly don't know how this hotel has 3 stars. The whole experience was disgusting. On a number of occasions the staff were so rude and very unhelpful, never made us feel welcome. Our room was horrible. Both windows were broken and didn't lock which made us feel very unsafe. The shower (if you can call it that) was very weak and the room constantly smelt of damp. In the restaurant the food always had flys and ants in it. The chefs didn't cook some of the meat properly, it was barely edible and left we with a terrible belly for 3 days. Please do not stay at this hotel, it was such a waste of money.
If you've never been to Cuba before you need to understand that most hotels are in some state of disrepair (unless they're new). The Sun Beach could use some touch ups but over all I was pleased with it. This hotel is in a great location, right across the road from an incredible beach. There's a bar on the beach serving up all kinds of alcoholic and non alcoholic drinks (part of your all inclusive package). The hotel offers free use of non motorized peddle boats and kayaks as well as an incredible sail out on a catamaran (with captain). The food was great and plentiful, the bread was amazing. Our room was clean and the service was great. The hotel is located next to an artisans market which was amazing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily plus snack
- Domestic drinks (except at lobby bar)
- Pool games
- Daily activities
- Nightly entertainment
- 15% discount at Ranchon Bellamar Restaurant
- 272 rooms
- International buffet restaurant
- 2 a la carte restaurants
- 2 bars
- Live entertainment
- Children's pool
- Beauty salon (fee)
- Two 3/4 beds
- Satellite TV
- Living area with couch
- In-room safe (fee)
- Full bathroom
- Max occupancy 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 17 e/ 1ra y 3ra, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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