- What's Included
- All Inclusive Features
I stayed at this hotel for 1 week. If it were not for the natural beauty of the country, it would have been the worst trip of my life.The only thing in the hotel that works very well is the hotel reception when you first arrive, after that, pray to God for a miracle to happen in your life. The rooms are not insulated enough to keep the noise outside. Broken bulbs in the bedroom. The hot water runs out sooner than you think. The maids do not change the towels or bed linen without tips. The television in the room is from the 80's and no channels available LOL. The pool has dirty water all the time. There is no food all the time as we believe that an "all inclusive" usually has. At night they say they serve a sandwich which is actually just a piece of dry bread. The bars do not serve all day, they have no drinks after 11 at night. Drinks during the day when it is served is of poor quality. Even water you have to buy. THE RESTAURANT: Well, the restaurant is the worst of all things. The dishes are always dirty. It seems that nothing is washed there. The tablecloths were not changed any day of the seven days I stayed there. And when It was already dirty when I first got there. They do not have enough dishes for everyone. You have to wait for them to finish eating their food before you are able to get dishes. And usually, when it's your turn, the food is over, there's only one remnant left for you to eat and usually cold. Nobody serves you well in this place, apparently, everything in this hotel and in Cuba, works at the tips base.In all the time I stayed, only two people met me nicely, the nicest waitress in the bar who was a beautiful and cheerful black maid and the lady waitress in the restaurant who coincidentally is also a black woman and very simpatetic. All other staff seem to be doing you a favor.Of all the experience I had in Cuba the only good thing were the tours offered by AirCanada, which are very good but very expensive.The only good thing about this hotel is the location <3 Before I forget, they do not like Americans very much but everything is paid in American Dollars. So make no mistake, if you see price, it certainly is American dollars.
Please don't ruin your holiday by staying at this hotel! It shouldn't be allowed to operate!The staff try to do their best to make your stay acceptable but the place is falling apart,too many things wrong with this place,far too many to list!There was a long black hair in my scrambled eggs the very first day,it didn't get any better the following days,yes you can drink as much as you like but drinks are watered down indiscriminately so that the same 3 or 4 drinks have different colours even if they are all of the same,I could go on and on,look at the pictures for reference
We knew that based on the reviews shared that the hotel was likely to be dated, however we were not expecting it to be quite as bad as it was. We were traveling as a group of five and had booked a double room and a triple room. When we went to check in there was one person handling all check ins and the wait was massive.. the double room seemed to work fine, but when we went to the triple room there were already people in it! No apologies from the staff (and they didn't even take the wrong keys from us), who then gave us key to a different room which was only a double. Asked repeatedly for them to make up the third bed and consistent response was "she's on her way but she's busy". We ended up having to sleep two people to a bed for the duration of our stay as no one ever came to make up the bed after us asking at least ten times. The only time they did come up was at 4am on the first night, still hours after we had asked them and not good enough. Food was average, but to their credit, all waitstaff/chefs were lovely. Cannot say the same for anyone working in the lobby.
This is an old and tired hotel. Price reflects this. Our room was clean, beds were comfortable. Room had a slight musty smell to it and air conditioner was fairly loud. We left the a/c on all day and turned it off when we went to bed. Water for bathing was warm at best. Elevator was slow, only one working. Food was decent for the price. Nothing fancy. Draft beer and coffee in lobby was excellent. Mixed drinks are very basic. No White Russians, Caesars or Mojitos. The great things about Sun Beach are that it is the core of Varadero. Craft market next door, restaurants are within walking distance. The beach is right across the street with a small bar on the beach side. I really enjoyed being able to go for a walk and not have have peddlers or beggars bothering me. We spent as much time off resort as on, getting a real feel for Cuba. If you like 5-stars and being pampered, don't go here. If you're on a budget, want a beautiful beach and feel safe, book it. I'm in the process of booking for a trip to same place again this spring.
I can't believe you propose this hotel to people it is a shack broken windows dirty no water electricity bad we thought we will die the second night it smelled gasoline everywhere food bad no direct access to the beach not worth even half of what we paid it is a shame have you seen this hotel
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily plus snack
- Domestic drinks (except at lobby bar)
- Pool games
- Daily activities
- Nightly entertainment
- 15% discount at Ranchon Bellamar Restaurant
- 272 rooms
- International buffet restaurant
- 2 a la carte restaurants
- 2 bars
- Live entertainment
- Children's pool
- Beauty salon (fee)
- Two 3/4 beds
- Satellite TV
- Living area with couch
- In-room safe (fee)
- Full bathroom
- Max occupancy 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 17 e/ 1ra y 3ra, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.