- What's Included
- All Inclusive Features
We booked this for my 30th birthday and it was CHEAP and the reviews were not so great but we were open for anything. It was not nearly as bad as the reviews say. The food was actually quite decent, better than most north American buffets. The people were not always friendly but within a couple days, they were very helpful and accommodating. BTW, the animatrice Yosmila is awesome! On our shuttle to the hotel, a bunch of spoiled Canadians were talking about where they were staying and we were hoping our vacation would not be spent with these people. Sure enough, we were the only ones on the shuttle who got off at gran caribe. The majority of guests were South American and some from europe, we were quite pleased. When taking the hop on hop off bus (which is the best bang for your buck BTW) we saw some of the "nicer" hotels and we're relieved we were not in those. They were so far off from town, you're secluded from the rest of society. Whereas gran caribe, you can walk outside at any time of night and there's spots to get great food and drinks. We had a wonderful time! We were worried about bugs and especially bed bugs but none to be seen, except ants, which are tolerable. Cockraoaches? Nope! You know why some places have so many cats outside? They got rid of the pests! Be grateful. I did get eaten alive while out on the town, damn mosquitoes love me and beware the Sandflies! (No seeums, sandfleas) they are picky eaters but if you're on or near sand, especially late at night, and they happen to like you, good luck! You won't feel the bites, sometimes for up to a week later. I was covered, I looked like a leper. I carried deet bugs pray with me but it didn't stop them. Wear long clothing and try to eat garlic. Other than all of that, I had a wonderful time! I just wish we didn't have to leave
Before booking this hotel, i contacted a travel agent from Cuba to help us. The Resort has a close proximity to awesome beaches. This is an all inclusive hotel as we were told. Upon arrival we checked in and went to the hotel. It was 3 of us who travelled, We are young and we travelled on a budget to say the least. The room was ok, with basic amenities. 3 Beds in the room, which was nice. The restaurant offers food which is included in the all inclusive package, the food is ok, the dining staff is really nice. The Beach is amazing, best beach ever, and the beach staff are also very nice to guests. Now the not so good part. We arrived at the hotel at 12 pm, rooms were not ready until 4 pm, but because we had not checked in we could not get the band for all inclusive food and drinks. We had to go out to buy food, which was pricey outside. The all inclusive drinks are only Cuban beer (Buccanero) and Rum(havana club) and cola. The rooms only have one tiny towel per person. We stayed for 3 nights and they did not change the towels, eventhough i asked for it the 3 days in a row. the blonde front desk lady was not nice, always had a bad attitude with us. We asked her basic questions and her answer was I dont know. Overall, the pool was great. We met very nice people at the bar, restaurant and beach. The night show is also very good. For us young people it was ok. But we are from Belize, we work on the tourism industry and the quality of service is low key. If they would only improve that, this place can be great because of its location. Not saying anything that is not true, but if they work on this, it can surely help other tourists have a great time in this beautiful Country.
Before booking this hotel for the fantastic price we found, I did thorough research. Sunbeach is an aging "resort" (more a hotel with a number of resort-like amenities). I'm not sure how the star rating works, but I'd give it a one and a half or two star. So we came prepared for the room that was clean, but had several issues that many Canadian tourists might not be able to handle. The room smelled quite musty, and though we kept the door and windows open most of the time the smell really never went away. The sheets are clean, but they are also obviously older and there's no mattress cover underneath so the mattress shines through. There were two double beds and the one mattress was saggy - I need a firmer bed so I stuck with the second bed and slept wonderfully. The air conditioner is real REALLY loud so we usually put it on for an hour before bed time and went downstairs to hang out with other guests. By the time we came back it was cool and then we turned it off and slept comfortably until morning. There is an older TV in the room and they have surprisingly good channels - some for every nationality. The sliding door on the balcony didn't lock, and there's no screen, but there we're really very very few bugs so we left it open most of the time. The bathroom alcove where the sink was had microscopic ants around the sink - so we were careful to ziploc bag anything to ensure no contamination. They recommended using bottled water for brushing our teeth and I mostly stuck to that rule. We went into the experience fully stocked with ketchup, toilet paper, a box of kleenex, beach towels, and tons of snacks. The maid also kept us supplied with toilet paper so that was never an issue. They don't have hair dryers or shampoo/conditioner - just soap so be sure to pack all your own bathroom supplies. Because it was cloudy, the hot water (which I believe was solar heated) was cool most of the time - but other tourists at 4 star and higher had the same problem. The food plentiful, but lacks imagination (they probably can't get a lot of ingredients that we think are normal) - often many of the same things day after day. There is always the 'fear' (though I never got sick) that some of it might not be throughly cooked, washes properly, etc. I actually have a sensitive stomach, but to my surprise as the days passed I got more adventurous and enjoyed everything. And again, when we spoke to other Canadians staying at a four and a half star resort, they didn't like their food any better. I'm really glad we had ketchup and wish we would have brought jam and syrup to accompany our breakfasts. My husband would have killed for a Timmy's coffee (they either have 'American' coffee which is watery or Cuban coffee which you can stand a spoon in). There is a buffet for every meal plus a hot grill with different meat available at each meal time (omelet/eggs in the mornings, fish, chicken, shrimp, beef for lunch and dinner). The bread is plentiful and the service is good. The dining room itself looks a bit grungy (again aging) with permanently stained orange table clothes, and when the place fils up they run out of dishes. But the servers are lovely - especially if you tip them (1 CUC/meal is plenty). Once they know they'll get a little extra money then you get LOTS of extra great treatment (I'd hate to think how much money they are making for the long hours of work they put in). There is also a pizza place attached to the hotel -open several days a week. You have to go to the pool bar around 10AM to book a table there - we never got in there, but I heard it was good. After awhile we grew tired of the similar menu in the buffet so we went next door to a outdoor cafe where we were served amazing burgers, fries and pina coladas! And we also went to the 11th block to an Italian restaurant which served us superb pizza and drinks - we paid 15 CUC's tip included! The pool itself is clean and lovely - as is the pool area. The lounge chairs are new and comfortable and they have lots of areas to sit out of the sun. The showers for rinsing your feet are broken (the part they need to fix is unavailable in Cuba), but they have a foot washing station in the courtyard close just outdoors from the dining room. The main lounge inside the hotel looks good, but the cushions on the chairs are also a bit stained and in need of updating. The beach, just across the way (we could see it from our balcony) was fabulous! There are usually at least three hotel staff there all day - a lifeguard and one or two people to get you chairs or to help you use the water toys available (water bicycle, etc.). We often left our towels, books, etc on the chairs and went for long walks (I kept my wallet on me), and they watched over our stuff and seats. They were great!! I tipped them too and when accompanied with our thankfulness and respect ensured excellent service! The entertainment held each night around 10PM was also surprisingly good (The music is very very loud!! I will bring earplugs next time). I was just amazed at how a country that has such limited resources was able to pull off what they do! The sets are obviously hand painted and crafted, as are the costumes, but man they can dance! Also, although we aren't big drinkers, the bars looked to be well stocked and a little tip gets you great drinks - one of the bar tenders made me a wonderful pina colada, but I showed him my peso tip up front:) You can buy 1 hour of wifi for 2 pesos at the front desk. The location of the Sunbeach is awesome - right at the beginning of the strip - you can walk to the bank, to shopping, to restaurants, etc. You weren't stuck on a resort like some of the other tourists who stayed at the higher end resorts - a number of them complained that things go a bit boring after awhile - we definitely didn't have that. There are police everywhere - they are very kind to tourists, but we also stayed out of trouble. We didn't rent a car, scooter, etc in order to avoid any potential problems. With the added security we could easily walk down the strip late at night - I went for my ice-cream run around 11PM every night to a little shop several blocks away, but lots of other people are still around and it feels very safe. My husband went into this vacation with the knowledge that we were going to hotel in Cuba, not Niagara Falls. So we prepared mentally for that and we packed for many eventualities. We told our friends that we were going 'camping' in Cuba:) So if you go with the right attitude and recognize the amazing ingenuity and work ethic that the hotel staff put into their jobs every day then you will have a great time! And when you get home, you'll appreciate the amenities we Canadian take for granted every day just a bit more! I wouldn't pay more than what we did and next time I might save some taxes and fly Cubana air - booking the hotel directly to save a few more dollars as well. To sum up - if you know what you're getting into, then you'll have a fabulous time, but don't go in blind!!
i have been going to Cuba now for 12 years so i will be very honest about this resort people who say the resort is bad it is because they think a 4 star or a 5 star is like in Canada so they find things to complain about but here is the truth about this resort i have stayed in 4 stars down to 2 stars so know a lot of the resorts in Varadero this resort is 36 years old it is out dated needs repairs and while we where there which was Sept 9 to the 17 2016 they where working on it painting repairing things that where broken they are trying hard to fix it and get it back to a 4 star like it was the rooms where very clean small but clean no bugs at all the air worked great we turn it on while not in the room came back to the room we had to turn it off it was so cold in the room the maid we had was great she did a great job in the room we asked here for more towels the next day there was 5 towels instead of the 2 like they give you the food at this resort i was very happy with i stayed at 4 stars and the food at Sunbeach was better then the food at 4 star resorts i was very surprised by this Mind you they had a lot of fish and pork but it was very good and the staff in the buffet our server was Jaxlin she was great she saved our table for us every day the knew what we drank for breakfast lunch and dinner and had it on the table when we got there she was great all the staff was great in the buffet only had one bad one when Jaxlin was off for one day the entertainment was ok the same thing just about every night so got a little boring Only one night where they changed it up so over all the resort is very good for a 2.5 star maybe by next year at this time it might get back to a 4 star like it use to be
This is an affordable type of hotel, so you have to have simple expectations when you come here. This basics are that the hotel room was simple but clean and I did not see any bugs. The nightly entertainment is minimal, and the food is acceptable and edible, so I did stay away from meat a lot of the time just to be on the safe side. Service is not quite as polished as at some other places, but it is on an acceptable level all the same. The beach is just a short walk away across the street, and the main shopping street in Varadero is right around the corner. There are lots of restaurants there, or you can take a cab to the nightlife. Now when I arrived at this hotel, I met new people right away and had a great time socializing with everyone over the course of my trip. At the end of the day, how much you enjoyed your trip will depend on what you make of it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily plus snack
- Domestic drinks (except at lobby bar)
- Pool games
- Daily activities
- Nightly entertainment
- 15% discount at Ranchon Bellamar Restaurant
- 272 rooms
- International buffet restaurant
- 2 a la carte restaurants
- 2 bars
- Live entertainment
- Children's pool
- Beauty salon (fee)
- Two 3/4 beds
- Satellite TV
- Living area with couch
- In-room safe (fee)
- Full bathroom
- Max occupancy 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 17 e/ 1ra y 3ra, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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