- What's Included
- All Inclusive Features
I have been to a lot of resorts in Cuba, and other Caribbean places so I am not just writing this based on one trip.The Good: The dinner's for Christmas Eve, Christmas Day and New Year's Eve were superb. The patio lunches were also good. Of course the beach was awesome.Nayivis in the lobby bar always had an hola, and a smile on her face.The BAD: The hotel is dated, the beds are hard. My girlfriend said the bed sheets smelled, didn't think they were changed. The size of the hot buffet was the smallest I have ever seen, maybe 5'x3'. And this is for a place with 200+ rooms. And a few mornings it was EMPTY. There was no meat, cheese dishes either. It was the oddest thing I have ever encountered. Also, if any of the dishes were empty, they stayed empty, no refills. A toilet paper shortage was also on the list, the pool washroom was always 90% empty, let alone no soap or hand towels, but it was always being cleaned. ODD? Now, most resorts usually give you a bottle of water a day, not Tuxpan. For 3 people we got one for the whole week,and to fill it up you had to go to one of the bars, and they would fill it up with one of their bottles. ODD? The UGLY: We are not smoker's, but they were smoking everywhere, the last 3 mornings our room smelled like someone was smoking in our room. I narrowed it down to the return air vents are joined, our neighbor was smoking in his washroom, we could hear him continually coughing, so we had to turn off our AC, because the return air fed the AC, and it blew it out into our room. The guy at the front desk told me there were no non-smoking rooms at Tuxpan, but yet our mirror in our room had an NO SMOKING sign. And don't get me started about the smokers on the beach, who leave their butts there. I have never written a bad review of a resort, but this place I couldn't help it. I am a pretty laid back person on vacation, no rush no hurry. It is just painful when you pay a premium for travel at Christmas and this is what you get. good luck to you if go, you might find it totally different...
Dec 2-10 2017. This was my third time to Varadero,and my son's sixth time. The best thing about hotel was the beach and nice weather. The room was okay except needed to take the back off toilet each time and hit the float so toilet would flush.The Hallway was very loud and the fire alarm went off at 2am right outside our door for two nights and again during an afternoon, no explanation as to why.Noisy neighbors next room, I swear they were wrapping suitcases in plastic wrap,sounded like someone ripping cotton sheets in strips at 3am. Only two small cockroaches in room.Some days you got a new bottle of water other days not. Three days out of 8 we had hot water in shower otherwise it was just barely warm.To get beach towels you need to leave 15 Cuban pesos per person with the cashier then turn in and get deposit back when you leave.Four days in a row I went to towel hut to get fresh towels and was told to come back next morning as there were no fresh towels. I turned my towels in the day before we left. Good thing, as we left at midnight Saturday eve, on Saturday morning I tried to pay for a late check out and the cashier said they had no money to exchange until Monday. I had to scrounge around for some Cuban pesos for the late checkout. For a room with two persons the late checkout is 70 Cuban pesos to stay until 11pm. Our shuttle to airport was at 1230 at night so wanted late checkout.This works out to 90.00 Canadian.Now the food. Im okay with not much selection, but this was the worst by far.The cheese looked as though it had been left out over night and some of it actually had mold on it and it was not blue cheese! 90 percent of food barely warm even in food warmers.If it was not eaten at lunch it appears it was just redone and served again at dinner. Juices were not good as very watered down. I have a problem with watching servers dry dishes with towel and bare hands after watching him sneeze wipe mouth with hand and run hands through hair and continue drying dishes, glasses and cups for coffee without washing hands.Bread was good. Omelettes were good.Beach bar was closed but had reopened day we left. Snack bar was poor at best if you were wanting a snack. Wanted pizza, only available for a couple hours on select days. Hamburgers available most days but ran out of bread a couple times. Hamburgers are a slice of ham with a piece of cheese between a bun. Very limited selection of drinks and when selecting a drink from menu were told not available.No tomato juice or limes for drink.Now about the service.It seemed there were more staff than guests.Staff seemed more interested in chatting with each other than waiting on guests. Would stand at bar and watch while staff drank alcohol with each other before they would wait on guests. Never seen as many staff drink just as much alcohol as guests. Watched as one first aid person, or staff member with large red cross on white T shirt (was under lifeguard stand) came to bar and gave bartender at bar a large empty bottle of rum and got a brand new one and shoved it down front of shorts and off he went.Other times workers were given tray after tray of beer. Went to fruit stand and I was only one in line. The server proceeded to chat with other staff members for quite some time before he acknowledged me.Staff seemed to be on holiday instead of working.More interested in each other than guests.I can only hope it gets better. Will not return.
I have been to Varadero six times now, last three were at the Tuxpan. All around great place otherwise I wouldn't have gone back. The hotel is a bit dated and shows its age but I found it has improved each time. In my opinion the food there is very good for a Cuban resort, they do very well with what they have to work with. The rooms could be a bit nicer and more modern although I have never been uncomfortable there. The grounds are kept very nice and the beach is great, well done. Saved the best for last, the staff at this hotel are amazing pretty much everyone has been very friendly and helpful. I look forward to seeing all of you in Jan/Feb 2018.
We are all booked & counting the days until we will see our Tuxpan family again. We have saw pictures of the Tuxpan & the grounds since the hurricane & I must say it is beautiful. The beach bar is in the process of being rebuilt - it will be much larger than the previous one. There are a lot more palapas for shade on the beach. The hotel has been busy renovating & the pictures show the hard work . We can hardly wait to see the smiling faces that work endlessly to make not only our vacation wonderful but anybody that has the pleasure of staying at the Tuxpan, take a chance & book the Tuxpan for your next visit, you won't be disappointed & will become a member of the family.
I don't remember if I wrote a review for that visit December 2016. But, yes. we are sorry and very sad because this year we can not say goodbye to 2017, Why?' LAst year was one of the best year that we enjoyed Christmas and the New Year party at the Tuxpan Hotel.Since we got there the atmosphere was as We expected. Fun, music, the food was better than ever. Music, Shows every night, dinner around the pool area one night, and the other one was in the Dinner areas. Music and dancing all night, every night.We are going to miss those great moments. the service and the activities.Lets see, where can We go this year, it's going to be difficult if we compare them.I recomend this Hotel, For US, Is the only one that we had visited during several years.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- A la carte dining
- All Domestic drinks from 10am-1am
- Snack bar
- Manager's welcome cocktail party
- Pedal boats
- Introductory scuba diving lessons
- Mini-Soccer court
- Day tennis
- Aerobics, water aerobics
- Dances lessons
- Spanish lessons
- Daily activities
- Nightly entertainment
- 232 rooms in one 4-storey building
- 1 buffet restaurant
- 2 a la carte restaurants including 'El Rancho' Mexican restaurant, dress code & reservations required
- 4 bars including swim-up pool bar
- Cigar lounge
- 'La bamba' disco
- Poolside chairs
- Tennis courts
- Table tennis
- Shopping on-site
- Massage services (fee)
- Exercise classes
- Watersports centre
- 1 double or 2 twin beds
- Cable TV
- In-room safe
- Full bathroom
- Balcony or terrace
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's section of main pool. Babysitting subject to availability (fee).
Wedding Package - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carret. Las Americas, Km.4, Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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