- What's Included
- All Inclusive Features
I choose this hotel based on the reviews only to find that it was no where near what I read. I have been to Cuba a dozen times so I can compare this hotel to others in Varadero. My expectations are not that high but this place was awful. It is desperate need of an update. It is dark and outdated. My room was gloomy with the curtains hanging off the rods in places and a dimly light bathroom. The beds are hard and the pillows are flat. My shower did not drain properly and there was a dark rim on the bottom of the shower curtain. There are not many washrooms in the resort. The main one near the restaurants was very dark and on the first day, flooded due to clogged toilets. There was one other washroom near the pool that was unisex since the men's was under renovation. The resort is small, the beach bar run down and the beach front is smaller than alot of other resorts. Most of the beach chairs are the old hard white ones. There are other blue ones but not in very good shape. There is another 24hr bar at the pool area that was also poorly maintained. In the early morning you can get coffee there but there was garbage on the ground. I saw a female tourist sweeping up. There is another outside patio area where you can have lunch, if anyone happens to be working there. Poor service. To make a reservation at the one and only specialty restaurant you have to line up at 3:30 to make a reservation for the same night. People told me to line up at 3 because many times they get fully booked. You cannot do advance bookings for the week. This is a total waste of time.There is one bottle of water in the room and once that is gone, you are responsible to buy your own for the rest of the week. The food at the small buffet dining room was cold unless you got the made to order. The selection is very limited and not impressive. After a few days on this resort and after I found a very large cockroach in my bathroom, I had enough and contacted Sunwing to move me right away. I had to pay an additional cost but would have paid a lot more just to get out of there. I have reviewed many hotels on TripAdvisor and this by far was the worst.
It was out first time to Tuxpan and we really love it. Small resort but it was great. Staff was excellent, so friendly. Rooms was good. Food was ok but you wouldn,t starve. Beach good and pool was good. Intertainment was good. Older building but you wouldn,t know it. Very clean. Will certainly be going back.
Very friendly staff and made to feel very welcome. The hotel is in a fabulous beach location which is beautiful and clean, and seems safe. The pool is inviting and clean too.The room was fine and the air conditioning worked well.I had a massage which was very good and very reasonably priced.I took some nice toiletries as a gift for the maid and she seemed very happy and pleased with the small gesture.Finally, I can definitely recommend trying a Margarita in the Piano bar.
This was our 4th time at Tuxpan. We expected to be upgraded instead of downgraded to a room with no balcony facing the pool. We had asked to be on the other side. The next day change to room with balcony--- but patio door was extremely hard to open and window so dirty we couldn't see out. Not to pleased . 3 days later, my wife wakes up at 3am with little worms crawling up on the bed and on her. There was a nest under the bed--- at front desk we had to insist on changing room again--- all they wanted to do was clean the room ????. I had to get medical service from the nurse-- sign on door said 9am to 5pm--at 9:15 I went to front desk and was told nurse will be in at 9:30--- at 9:45 I went back to front desk and was told nurse will be in at 9:30 again [ must be Cuban time ]. At 10:00 I went back to front desk and talked to same person and was told the nurse wouldn't be in today--- I would have to walk to the next resort and see the nurse there ????. Finally Eliset [ public relations] told her to call the nurse at the next resort to come to Tuxpan. Thank you Eliset. Service at buffet and bars was good unfortunately the supposedly hot food was cold. Special lunch for repeat customers was appreciated--- except when you see 1st time customers being served and done eating before we are served--- it didn't feel so special anymore. I could go on but--- next year we will go to a resort where we can spend our holiday on the beach instead of going back and fourth to the front desk at Tuxpan in Varadero. Ian
First of all I must say that some improvements have been made to the hotel, especially in the lobby where the ceiling was repaired. As always we found the hotel clean. Staff at bars and restaurants are excellent as are the groundkeepers. The food was excellent this year and an air conditionner installed in the main dining room. Being four years returning guests we had asked, if possible, to have an upgrade to a VIP room. We were explained at check in that the hotel was full and it was impossible. We were OK with that until we got to our room and realized that we had been downgraded to a room without a balcony. Go figure. Fourth time there and we got downgraded instead of upgraded. First time I see returning guests downgraded to something lower they had the previous trips. Went back to front desk and luckily a couple of workers who knew us from previous trips helped us convince the lady at front desk that that was not acceptable. Finaly we could only get a new room the next day after 3 o'clock but the next morning we had to vacate the room we had been assigned. So we were basically 2 days without a room. Finally got our new room on the 2nd day at 3 o'clock. The room was very good. We could finally unpack. We found that this year the staff at the front desk had a "come back later" or "come back tomorrow" attitude. For example, when we got our new room key card, I asked for a second card. The answer I got was "come back later"! Why come back later. I was there, the clerk was there and I could see a big pile of cards in the drawer. Cashier is another thing. No pesos for tips. Come back later. Went to book restaurant a la carte for my wife's birthday. Guy didn't have papers for that day. Come back tomorrow. Luckily Eliset, Public Relations, did the reservation for me so I didn't have to go again. She keeps having to fix problems caused by certain employees. Another thing is water. One bottle is given at check in. No more after that. At bar when we asked to fill our bottle we were told the water they had was for work. Checked with front desk and I guess we have to buy our water. Not good for an all inclusive! You can drink alcool for free but can't get water! Beach was another thing. Only a few palapas left but we were told by the manager that they will be starting to put up some new ones this week. Overall most of the staff are very good, friendly and will go out of their way to help you but those others make it that we will not be going again. So next year another destination for us.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- A la carte dining
- All Domestic drinks from 10am-1am
- Snack bar
- Manager's welcome cocktail party
- Pedal boats
- Introductory scuba diving lessons
- Mini-Soccer court
- Day tennis
- Aerobics, water aerobics
- Dances lessons
- Spanish lessons
- Daily activities
- Nightly entertainment
- 232 rooms in one 4-storey building
- 1 buffet restaurant
- 2 a la carte restaurants including 'El Rancho' Mexican restaurant, dress code & reservations required
- 4 bars including swim-up pool bar
- Cigar lounge
- 'La bamba' disco
- Poolside chairs
- Tennis courts
- Table tennis
- Shopping on-site
- Massage services (fee)
- Exercise classes
- Watersports centre
- 1 double or 2 twin beds
- Cable TV
- In-room safe
- Full bathroom
- Balcony or terrace
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's section of main pool. Babysitting subject to availability (fee).
Wedding Package - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carret. Las Americas, Km.4, Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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