- What's Included
- All Inclusive Features
Myself and partner found the hotel tuxpan to be dirty, in a state of disrepair, damp everywhere (on the basement floor where we stayed). The hotel has a fair amount of staff that showed little enthusiasm for anyone not of a Mexican decent (yes they were treated like gods). Like much of Cuba it is decades behind in terms of service so if you find this quirky then lap it up, I expect a little better and if the decor is bad, at least make the service exceptional. Quality of food is rubbish. If the quality of Cuban music and dancing was applied to their service levels they would be world beaters, but they are nowhere near. Quite frankly, it needs to be pulled down and rebuilt. I can reel off countless examples of backward thinking and execution of this and it seems their are few people that care enough in the hotel to make changes/updates. Don't listen to their responses on here, they lie.The badHairs in food, returned to pool bar, dirty look from the most enthusiastic barman of the century (irony)Miserable chefs that don't even attempt to provide a slice simple lemon for their frozen fish dishes (yes frozen)Dirty table cloths, flies, birds in the buffet areaFoam party on the beech with no beech bar (closed 10min after the party was started), meanwhile the Mexicans were yet again getting the 5 star treatmentMould and damp in the rooms (like the place had been flooded and never renovated)Rooms are not in any kind of clean stateSick on the floor outside the hotel (although they'd prob had the buffet!!)Limited entertainment although they do the best given their limited resources I suspectRudeness of some staff is staggeringRules rules...rules, 5min late to cashier area forget it...surprised they don't throw people in jail for complainingThe goodSome staff were very nicePool area although tired and jacuzzi was brokeBeech area (although it's hard to make this bad isn't it)I could go on but simply my advice...save a little more and stay somewhere nicer. Not 4 stars, 1, maybe 2 at best.
Visit # 12 Week 23 & 24As always a Great Greetings on arrival with fast and pleasant check in.Parents - daughter - and 2 grand daughters which meant gluten and nut allergies and picky eaters.We enjoyed clean 3rd floor rooms overlooking the pool and only a 5 min. walk to the beach, where the young ladies spent many mornings hours and afternoons in the large well maintained pool.Breakfast with Alexis in the buffet is always a good start for the day. Great lunches pool side on the patio or Buffet style inside. Dinners can be had buffet style or at the El Ranco or EColibri with reservations.Clean rooms Good food and the BEST STAFF....THANKS TO ALL THE STAFF FROM MANAGEMENT TO GROUNDS KEEPER FOR A GREAT STAY.
It was my first time in Cuba so i have no other hotels to use as reference. I know we picked one of the cheapest we could find in Varadero so maybe we just got what we paid for. This hotel would be fine if you only need a bed to crash and nothing can stop you from falling asleep :)Bedroom: loud airco that doesnt seem to cool the room. Room was quite humid. It is by the sea but i have been in beach bungalow that wasnt humid. One extra bed added is possible but room got very cramped up. Bed felt like the mattress was extremely old. Bathroom/toilet: the maid wouldn't leave extra toilet roll or shampoo until they are empty. Towels seemed clean. Shower curtain was old and dirty. Restaurants: was super smokey as if there were no ventilation system. Food was average but that's because i went on an excursion that provided even worse food. Eating at a la carte restaurant is good for a change and food was better. But besure to be there at the specified time (15:30) to make reservation.Pool is quite allright i'd say. Only one pool but big enough.Wifi (2cuc/hr) only in designated area of the hotel , same as everywhere else in Cuba probably. It s fast enough for simple use but forget about downloading movies. So if that would be necessary, make sure you download enough before leaving home :)Hope it s enough info to weigh against the price you are looking at.
I disliked everything about this hotel. I stayed here with my friend after travelling around Cuba and staying in lovely but very basic Casas'. Varadero was supposed to be our treat. Instead we ended up with a room that stank of stale smoke, leaky bathroom, rubbish food and the most miserable and unhelpful staff I have ever come across. I was ill whilst there and the staff would not even tell me where the nearest pharmacist was instead asking me if I had smoked in the room. I don't even smoke...The only good thing about this place was the unlimited rum which was needed whilst staying here. I would not recommend this place to anyone.
People are not nice, front desk is not available when you phone them. The air conditioning is bad, way to hot in the rooms. The food is not that good, and also the dining room is to hot, lots of birds and flies go in and out all the time. swimming pool is dirty and need a lot of maintenance.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- A la carte dining
- All Domestic drinks from 10am-1am
- Snack bar
- Manager's welcome cocktail party
- Pedal boats
- Introductory scuba diving lessons
- Mini-Soccer court
- Day tennis
- Aerobics, water aerobics
- Dances lessons
- Spanish lessons
- Daily activities
- Nightly entertainment
- 232 rooms in one 4-storey building
- 1 buffet restaurant
- 2 a la carte restaurants including 'El Rancho' Mexican restaurant, dress code & reservations required
- 4 bars including swim-up pool bar
- Cigar lounge
- 'La bamba' disco
- Poolside chairs
- Tennis courts
- Table tennis
- Shopping on-site
- Massage services (fee)
- Exercise classes
- Watersports centre
- 1 double or 2 twin beds
- Cable TV
- In-room safe
- Full bathroom
- Balcony or terrace
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's section of main pool. Babysitting subject to availability (fee).
Wedding Package - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carret. Las Americas, Km.4, Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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