- What's Included
- All Inclusive Features
I disliked everything about this hotel. I stayed here with my friend after travelling around Cuba and staying in lovely but very basic Casas'. Varadero was supposed to be our treat. Instead we ended up with a room that stank of stale smoke, leaky bathroom, rubbish food and the most miserable and unhelpful staff I have ever come across. I was ill whilst there and the staff would not even tell me where the nearest pharmacist was instead asking me if I had smoked in the room. I don't even smoke...The only good thing about this place was the unlimited rum which was needed whilst staying here. I would not recommend this place to anyone.
People are not nice, front desk is not available when you phone them. The air conditioning is bad, way to hot in the rooms. The food is not that good, and also the dining room is to hot, lots of birds and flies go in and out all the time. swimming pool is dirty and need a lot of maintenance.
Staied here for 4 nights/5 days, this was the worst Resort I ever staied!Staff was rude, unfriendly and don't help you in anything! They just care about tips! The problem of Cuba is that some people need to learn how to receive tourists! This Hotel has an amazing pool area and beach, however lacks in service!DISLIKE:- Check-in only possible after 4:00pm. They send us to the Pool. We didn't receive any welcome drink, - Got lunch in Colibri Bar and then we asked for desert and they answered that they didn't have anything! Not even an icecream! WHAT!?? Is this an "ALL INCLUSIVE" resort!?? Really??? Not desert?- There is near the Pool Bar a Poster saying "ICECREAMS", everyday we asked for icecreams! Never had an icecream during our stay!- During our stay, we never get a spot to dine in one of the restaurants Ã la carte! And we tried everyday to got a spot! We asked in check-in and they send us at the begining of the afternoon to a line at 3:00pm. We did it and never got a spot during our stay. We were always 4th or 5th in the line! It seemed a scam to me! Maybe you had to tip or pay to get a place there! It was a waste of time. Ridiculous when you are 5th in the line and don't get a spot!- The rooms are old, when I flushed the toilet I got a piece of toilet (line fishing) in my hand (see photos!). I called reception to solve the problem, because water didin't stop. It took more than 3 hours to come and solve the problem.- Food is all the same, everyday! And to become worst! There were BIRDS EVERYWHERE PECKING from the food that you eat! And we were eating INSIDE the Hotel (not outside in an open space!). I warned the staff and they just didn't care! I was not believing it! It was DISGUSTING!!!! Birds eating from the same food that you eat!!!!!! (SEE PHOTOS!). - If you want to eat in the afternoon, they only have tuna or cheese/ham sandwich! That's all!- One of the times we got to the reception desk to ask informations and the girl was sending SMS in her cellphone and didn't even look into our eyes. It was like "don't bother me, I am in my cell phone" . Then we went to the doorman and he started making a call and ignored us! I took a photo of this moment! It was insane!- We didn't get a Mojito in the Pool Bar during our entire stay, because there wasn't mint (the entire stay! No mint in 4 days! This is a Hotel in Cuba! No Mojitos!? Really???)- We did a tour that started at 7:00am. We wanted to eat something before we go to the tour and they told us that was not possible! Because breakfast started at 7:00am! They didn't provide any box with some food. When we arrived to the tour bus (7:00am), other people from other hotels had breakfast boxes! - Wi-Fi is 2 CUC/hour (slow and sometimes didn't work well).LIKE: - Only the beach and pool.- Only one member of Staff in the Pool Bar was really nice and knew how to serve tourists (without expecting tips).Conclusion:- What I felt is that this Hotel could be an amazing Hotel (nice pool and bar), but the service is really bad! It's like the Staff expect that you have the obligation to give there money or brand clothes! Because other kind of clothes will not be ok for them! They will just ignore you. And they don't know how to serve a customer well (sometimes they didn't provide napkins or sugar for coffee). Birds in the food you eat and nobody wants to care (even when guest warned them!). After all, it is only a gastroenterities that you can have in your "amazing" vacations...
I Loved everything and everyone! The food is really good. The staff,the shows and the entertainment team they are just great! I didn't want to leave. Lourdita y Garza from the snack bar they're awesome. I liked the rooms, they're very clean and quiet. Loved the dancers and all the animation team, the only thing I would strongly recommend is in order for them to have a better performance they really need a good scenario, I am also an artist and that's why I know how important this is for the artist.They have everything else, the talent, the joy, fabulous costumes, energic choreographies but they need that, they really do.
This was my second stay at this hotel, and in compare to last year it did improve certain things such as lobby and air conditioning in main buffet.Same as last year food was delicious with lots of choices.Always at least two types of meat and fish, lots of fruit and fresh juices.During the day beside the lunch in main buffet hotel offers snacks in beach and pool bars where they prepare pizzas and hamburgers with french fries.There is also a 24 hour snack bar at the pool where you can get ham and cheese sandwiches.Next to the pool bar there is a place where you can get paella with fish or chicken.All employees at this hotel are very kind and helpful.Rooms are kept clean and maids really do good job.It seems like daily entertainment doesn't exist, however night shows are incredibly beautiful. In my opinion dancing team is a trademark of Tuxpan hotel.My only objection to service would be the fact that there is often only one person serving drinks at the bars which causes long lines sometimes.Also another suggestion would be to play more traditional Cuban music.Other than that I am very satisfied with this hotel and recommnd it to everyone.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- A la carte dining
- All Domestic drinks from 10am-1am
- Snack bar
- Manager's welcome cocktail party
- Pedal boats
- Introductory scuba diving lessons
- Mini-Soccer court
- Day tennis
- Aerobics, water aerobics
- Dances lessons
- Spanish lessons
- Daily activities
- Nightly entertainment
- 232 rooms in one 4-storey building
- 1 buffet restaurant
- 2 a la carte restaurants including 'El Rancho' Mexican restaurant, dress code & reservations required
- 4 bars including swim-up pool bar
- Cigar lounge
- 'La bamba' disco
- Poolside chairs
- Tennis courts
- Table tennis
- Shopping on-site
- Massage services (fee)
- Exercise classes
- Watersports centre
- 1 double or 2 twin beds
- Cable TV
- In-room safe
- Full bathroom
- Balcony or terrace
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's section of main pool. Babysitting subject to availability (fee).
Wedding Package - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carret. Las Americas, Km.4, Matanzas, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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