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Do not expect luxury if you decide do stay in this hotel. My room for the first night was really horrible - dark, small and smelly as the toilet was leaking. The airco was not working and it was at the far end of the property. Next day in the morning I have requested a different room and it was much better - bright, spacey and close to the beach. It was relatively clean and the staff was very helpful and friendly. The food was ok but relatively plain in taste. Every night there are animations in the hotel, filled with fantastic Cuban dance, magic shows or special themed evenings. The hotel was very safe and on every corner you could see security which you realized was there but they were not extremely obvious, therefore not disturbing. What was sometimes bothering is that on every Friday they are arriving several Cuban families with a lot of children and they are occupying hotel's swimming pool for the entire weekend and they tend to be quite noisy. What is definitely a pro is that hotel is really nicely located at the edge of Varadero which makes it possible to walk by foot to the town of Varadero or Santa Marta. You can also reach cheap taxis after a few minutes walk.
OK for the place, got a room by the street on the first night, very musty, got change 2 days after by the beach, wich was what we asked, but overbooked?Humm, nice bar, food is ok, but the pool, nahOverall, nice little place close to downtown so you can walk almost everywhere...Little store open around the corner, and lots of little restaurants outside the hotel if you like...
Absolutely disaster ....I been in Cuba many, many times , usually Varadero.This hotel was on list of places to visit, but for my surprise it was the worse ever.I will mention the positives and negatives :Positives 1. People are friendly and help desk will help you without any delay.2. Animation and games are good.That's it...! Negatives :1. Food is garbage , I got sick big time , food was horrible, fruit was rotten, ...My son and wife both got sick....I am a very flexible eater , I can eat anywhere in CUBA but this hotel got me sick big time ....! 2. Rooms are dirty as hell......Mosquitos everywhere, bed sheets smell like pee, bathrooms are creppy and towels are dirty like it floor towel,...to clean floors .3. Room service BAD >>>! 4. Bars are crap... Open restrictions are enforced ....men ..No red wine on my trip ,,,water from the bar is water from the faucet BEWARE ...ALL WATER IS CONTAMINATED....15 DAYS WITH DIARRHEA .....AIR TRANSAT representative is worthless....no helpful at all...his service is a joke ...George ,,,,i will not forget that name...URGENT DONT GO TO THIS HOTEL you will regret it.. !Like me ....15 days sick , expend all my money eating outside of the hotel and I got zero help from the TRANSAT REP IN CUBA...GEORGE ...
I went to Tortuga with six guys not expecting too much as we paid very little. I've been to Cuba over 10 times and know what to expect. We had a good time but this was the worst resort I've ever been too. That being said vacations are what you make of them and not everything was horrible. I read a review before I went that said this was bad, that was bad, the other thing was bad but not a big deal. While this is true and I had a good time with my friends I would not go back to deal with those issues when I can go to a better resort with less or no issue. Below I will outline the good and bad of different aspects of the resort.Pool - The pool was fine, small but clean enough and nice. The draw back was that there was no swim up bar. This is not a big deal but we did miss it and getting in and out of the pool to get drinks is a bit of a pain.Pool Bar - It was semi close to the pool so that's where we went to get drinks when we were around the pool and late night shows. During the day they would serve sandwiches. Either tuna, ham, cheese or ham and cheese. Not always all of them, sometimes just tuna.Lobby Bar - the nicest bar but no beer. Odd. Odder, the last day the bar ran out of ice and all the drinks were warm/hotBeach Bar - decent and actually had most drinks most of the. It ran out of vodka more than one day.Rooms - Rooms were dated and many had cracks in the door or the sliding door wouldn't shut. There was a vent shaft in the bathroom that let bugs in. My a/c didn't work very well but everyone else in my group had no issues. The t.v. was the nicest part of the room. The mattress was suspect at best. I don't go on vacation to hang out in my room but I'm not against having a nice room either. The a/c dripped and the bucket would fill and flood the room from time to time if I didn't empty it quick enough. That was the same for all our rooms.Food - This may be where the resort lost me. I'm not a picky eater and I have never had an issue with any Cuban resort I've been too. That says something because everyone knows Cuba is not known for the food. usually there are two grills one with multiple choices of meats and one with lots of fish options. Tortuga had neither. They had one grill that usually had pre-made stir fry sort of thing. Breakfast was ok because the grill had eggs to order and a guy who made a decent smoothie. There was no pasta station either. They had pasta and the sauce was tomato soup. Once again, I was fine and was always full. Rice and beans was eaten a lot and I would get what ever was on the grill.Beach - From the worst to the best. The beach was great. Big, beautiful, awesome ... Nothing bad to say. The water was perfect, the beach was great and you could walk for miles and miles.Service - I usually find Cuba service to be pretty decent everywhere. Every resort will have a couple grumpy servers or bartenders but most are good. I found Tortuga to be the opposite. A few great servers and the rest seemed very indifferent. Shout out to Hector the bartender. He was great!We had a great time despite all the issues at Tortuga. We would not return to Tortuga, it doesn't make sense. You can go to a different resort with better food, better service and more amenities.
excellent stay. better than some of the 5-start in Cuba. and we've visited quite a few by now. We've booked through a tour-operator and requested a room on the first floor as it was me, my mom and my baby-son who travels everywhere in a stroller. I've also requested a baby-crib for the little one - he was 4-months old only. None of the requests were transferred to the resort and at the check-in at 10pm we got a room on the 3-rd floor.. Note: there are no elevators at the resort - stairs everywhere.. so yes, we got upset and were told to come next day for a switch.. we did. and the stuff was super-helpful and showed us 4 rooms on the first floor in different buildings so we can choose whichever works best for us. they of course helped with the move and the luggage. LESSON / TIP FOR FUTURE: if you have any special requests, email / call the resort directly ahead of time to make sure you get what you are asking for.The food was simple but very good quality.Staff - super pleasant and super helpful. everyone at the front desk and the barmen, and the nurse who visited my mom, and the maids - everyone is very-very nice.The beach - fantastic, as, well - that's Varadero's beach, isn't it? :)Location - excellent - we've had a chance to go out and visit Varadero town and dine at local small restaurants.Very good stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited House Wine with lunch and dinner, Domestic beer and drinks (10am-11pm)
- Pedal boats
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Games room
- Daily activities program
- Nightly entertainment
- Kids' Club
- 266 rooms in various 2-3 storey buildings
- Buffet restaurant
- Snack bar
- Children's pool
- 3 bars including Lobby bar(fee)
- Beach towels (fee)
- Tennis court (fee)
- Gift shop
- Car rental
- Massages (fee)
- Internet access (fee)
- Kids' Club (ages 5-12)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace
- Max occupancy 3 persons
- Same as above but larger, bathroom with tub and shower, and ocean view.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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