- What's Included
- All Inclusive Features
We stayed here for a week...had a wonderful time. The entire staff was amazing but the recreation lady (forgot her name) was so much fun. Also if you need anything in the buffet..you should ask for Hector and Boris. They were fantastic.We had a lot of fun at ShowTime every night especially the interactive shows.Make sure you check out the coffee shop after 3pm for cafe bonbon. Sooo delicious. I love Cuba!
I have visited Cuba often but this is my first time at this hotel. I often stay at 3 star properties and have shared with friends that I have never had a problem with the food with the exception of this time. I would rate the food lower than your standard 3 star. Poor selection and execution. A good 3 star property would be the Tuxpan.On the plus side, Tortuga is a nice size resort, good pool, nice beach with the exception of the garbage being left on the beach. The resort needs updating - I was not expecting much as we did book a standard room. Toilet needed to be repaired by us on a daily basis...originally done by hotel however it took all day. Much quicker to do ourselves. Our door was not hung properly so there was a significant gap at the top letting in mosquitoes. We asked to change both mattresses - springs were going through and were given a newer old mattress not one of the really new ones. Public washrooms were not clean - toilet seats missing and always water and dirt on floors.Good location near Varadero.Would not stay there again unless significant improvements were made.I would recommend trying other 3 star properties as they do vary significantly.Gail (Ottawa)
This hotel is nice and we didn't have our hopes high for this resort because of the review and as we all know the pictures are sometimes dated. I went on vacation with my best friend for a girls week away and we were given a "king"size bed. It's a good thing we are okay with sleeping on the same bed. LolI've never seen so many dogs on a resort before. Our second day there we seen 6 dogs and the visitors were feeding them at ever meal. I didn't like that the dogs were sleeping on the chairs all over the resort. On the 4th night dogs started to fight in the lobby by the guest because someone wanted to feed one of the 4 dogs there. Then it happened again the 5th night and then 6th in the morning. Now don't get me wrong the dogs were cute and I would have taken 3 home for sure but they should have never been sitting on the chairs. Oh I almost got attacked by a cat when I was trying to go to my room and the cat came back the next day waiting for me. The food was okay and the bread was AMAZING. Drinks were good and loved the pineapple juice with rum. The people were nice and helpful and the guest were friendly. I'm from Canada so we always say hi to everyone but I found that some of European people weren't as nice and kept looking at me like I didn't belong there or they haven't seen black people on a resort having a good time. The beach was Amazing and once the weather was nice I didn't want to leave the water. I would return and hope the little things could change.
This is our second time at the Tortoga and I would return again. I honestly don't understand what people complain about. The food was good, small buffet but always something to choose from. It's basic and almost how you may eat at home of a diet of meat and potatoes or rice and fish, there was always fresh fruit and vegetables. Tons of hot sauces and condiments. The Cafe bar is awesome too! A menu of boozy coffees to sip on in the afternoon and evening. No one went hungry out of our group of 5. We were in room 6101 which is by the gift shop. It was very clean and renovated with a nice rain shower shower. A few tips I would give to anyone going to this resort, bring your own refillable water bottle to fill up at the bars or at buffet (it's filtered) bring a couple rolls of toilet paper or Kleenex packs for off resort and your room. Generally you only get one roll a day from your maid and may run out prior to her coming to clean and restock ( we had 3 people in our room and rolls are small and 1 ply so can go fast). Clean up after yourself! This is your home for a week or longer! Just because you paid to be here doesn't mean you get to be a slob! Throw your plastic cups out when you are done at the beach instead of leaving them in the sand! Bring some old clothes you don't wear and give them to the locals. It's tough for them as they don't make a lot of money so if you have the room in your suitcase and some old clothes bring them along. They love it! Last but not least find Yori in the clubhouse ( where you get beach towels) and book a time to go eat an amazing lobster and shrimp dinner at her house! Best meal you will eat all week. We've ate at locals houses a couple times now and it's very safe and you can trust them. Trust me when I say this resort is not the same resort you read in the negative reviews. Be open minded and remember you are in Cuba, a third world communist country with a US embargo.
First, Cuba: if you have never been to Cuba, you need to know that 1CUC (Cuban Convertible Pesos) equals 1€ (Euro) that is the only way of paying in cash and the rate exchange in the banks can be surprising. Then 1CUC=25CUP (Cuban Pesos) which you are not allowed to have as a foreigner.Some places will accept Visa or MC credit cards (no AMEX), and when they do, there is a minimum purchase amount. That makes Cuba generally expensive for tourists.If, like me, you have Canadian Dollars, the rate for 1CUC is CA$1.36, which includes 10% commission by the bank, that leaves very little pocket money as all prices are quite expensive for whatever you need to buy, even an alcoholic drink in a bar will cost more than average one in Montréal.The only cheap things which all tourist buy from there will be Rum (Ron), Cigars and Whole Bean or Ground Coffee, good value when you are many persons in a family traveling together as quantities can be limited when you get back home.Forget about internet if you are a big user, all WIFI connections go through the public governmental gateway, it will cost 2CUP/Hour, some places will sell you login cards for 1.50CUP/H, no matter how many cards or hours you will buy, the price will not change, that are extra fees to consider.Connecting to WIFI and logging in using the long digits codes on the card can be very frustrating, it keeps disconnecting, sometimes you can wait a long time to see the login screen, and of course, you cannot use 1 card for connecting 2 devices in the same time. Some other times, you think you are connected with the WIFI sign but nothing will happen, you need to “forget” the connection and try again! All this will reduce your 1 Hour.2nd, the Hotel: I would strongly advise you to buy the all-inclusive package with your flight, otherwise you will paying a lot for eating or drinking out, I am not sure if the quality is so much better when eating out, all products seem the same on the island.We were given a room in supposedly new quarters, but they were lacking of a safe, actually it was there in the wall but the door was missing! (find the error). A/C systems are good quality and efficient.The room service is on minimum and lacking of attention, workers don’t seem to be motivated, you have to ask for replacing towels, beg for toilet papers, make them clean the small fridge which was not plugged as we came in. Do not expect to have water bottles, only a thermos that you can fill up in the bar or the buffet. As other reviewers wrote, the beach is so close and very convenient, the sand is not really cleaned though as most customers will not take the time to throw in the garbage their plastic glasses and straws, which is a pity as they are not environmentally friendly nor recyclable.The Buffet is lacking of hygiene and I am not sure the plates and glasses are well cleaned, the servers will run to clear the table as soon as you finish eating and it will stay… clear, so when another person needs it, he will have to beg for cutlery and a drinking glass, if he manages to talk to someone as there are very few persons serving.Food is same every day, no big varieties or surprises (good or bad), the extra chef is alone to prepare and cook some extra fish or meat, omelette or eggs in the morning, so expect lining up for that. Same for the hot drinks, automatic machines to distribute soluble and not that good coffee, milk or chocolate can sometimes stop working or leave you with hot water instead of what is written on the button you pushed with excitement! You need to be gentle with it after you have managed to find a coffee cup.A couple of real big coffee filter machines would have been more convenient, served better quality drinks since the country is a big producer of good and cheap coffee, I find it difficult to understand that. Also all milk is made from powder processed milk, cows are rare so beef meet is expensive.Overall, it has more negative sides than positive ones but it is ok to experience it once and see the bright side of it, never twice unless you know what you can bear with.Enjoy your Cuban trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited House Wine with lunch and dinner, Domestic beer and drinks (10am-11pm)
- Pedal boats
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Games room
- Daily activities program
- Nightly entertainment
- Kids' Club
- 266 rooms in various 2-3 storey buildings
- Buffet restaurant
- Snack bar
- Children's pool
- 3 bars including Lobby bar(fee)
- Beach towels (fee)
- Tennis court (fee)
- Gift shop
- Car rental
- Massages (fee)
- Internet access (fee)
- Kids' Club (ages 5-12)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace
- Max occupancy 3 persons
- Same as above but larger, bathroom with tub and shower, and ocean view.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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