- What's Included
- All Inclusive Features
At the begining we were a little bit affraid of choosing the cheapest hotel in Cuba but fortunatelly this place is really good. The location is great, rooms and infrastructure is nice the baech has a great bar and nice equipment. There are of course few minues like not very rich bufet (but you have deffinetely try pudding and coconout ice creams)or no wine at the bars, aircondition was broke, thousands of mosquitos and the worst check in from 16.00 But the best value are great adorable people working at this hotel! What more once for the week hotel has Cubanian lunch with fresh coconouts, mojito and grilled pork. During your stay you can book a special dinner at Neptun restaurant but it's not worth the food is realy poor, restaurant is empty and quite and the worts!! it's restaurant with seeview but all windows are hide behind the curtaines. I would love to go there again because according to the price of stay it's really worth to choose this hotel.
My friend and I were there from March 29-April 5/17 and if you are looking for a place to just relax and soak up the sun this is the place to be. The room we had was a little antiquated but all we needed was a place to sleep. The pool was very well kept, the beach was amazing!!! All the hotel staff were so friendly and accommodating and while the food was repetitive we never went hungry. There are a couple of restaurants just a five minute if that walk from the resort and the food was amazing and oh so very reasonable!!! I loved it here so much and had such a great time I will be returning this October. Oh yea, just a side note, internet is not very good, it is 2 pesos for 1 hour and it is one hour from when you first sign on, and the best place I got reception was pool side. I know that there are quite a few negative reviews for Villa Tortuga but it is what you make it, it's a 3.5 star resort and one of the oldest in Varadero but if you go with an open mind like we did you will have as great a time as we did!!!
We stayed at Villa Tortuga the week of April 18, 2017. We stayed in building 2. The room was fine. No issues with hot water or A/C. It was a typical room expected for 3 star. Beach is beautiful. Weather was great.Food was decent. We always found something we liked.Service was fine. The front desk staff were the friendliest of all resorts I have stayed at. I have only stayed at 3 other resorts in Varadero.The staff at the front desk and staff at lobby bar were great. The pool bar staff not as nice.We ate out a few times at Kikis and food there was good. Also tried pizza at Don Alex which was also very good.I enjoyed my week at Tortuga and would stay there again.My only complaint was that you could not get beer at the lobby bar. The lobby bar was open 24hours but you could only get hard liquor or coffee. The other bars closed earlier.Thanks Villa Tortuga for a enjoyable week.
We went during June of 2016, we had to change rooms the first night because of a cockroach, but keep in mind , its the tropics, this can happen at any hotel. The staff were helpful and kind, especially the staff at the bars.The resort itself was quite beautiful with gorgeous orange-flowered trees everywhere. The ocean was lovely and had a nice little beach bar. It is a small hotel and so not many papayas but we always managed to stay in the shade regardless. Food was not great but in most places I've been to, Cuban food is Cuban food, you make due with what you have and can still eat well if you keep an open mind (I am a vegetarian and still ate decently). It is a very quiet hotel with not a lot to do so if that's not your thing, don't go, however if you are like me and enjoy a nice relaxing trip, this place is quiet a nice spot. The rooms were nothing too fancy but they were still quite nice, I suggest requesting for a room higher up however because they seem to have less bugs. Our key card did not work twice but go to the reception and they will help you out no problem. The hotel is appropriate named as they have a small turtle pond in the lobby that was quite nice. Overall a good trip however we went during the beginning of Cuba s rainy season. The bank is also not far from the hotel, easy walking distance just down the street
My husband and I stayed at Villa Tortuga from March 26 to April 2. There were many good things about this resort and some not so good, but overall it was a great stay and we would return. Best tip I can give: READ THE REVIEWS!!! There is truth in all of them!Location: One of the best things about this resort is itâ€™s location on the Varadero peninsula. You are not stuck in the middle of nowhere on a resort. There are lots of places to go and many ways to get there. Walk, hop on hop off bus, taxi or my favourite, the COCO taxi!! The resort is right at the bridge that crosses to the peninsula, which means it was the first stop for the bus from the airport. Since the peninsula is some 24 kms long, it can take over an hour if you are staying at the opposite end from the bridge to get to your hotel. While we were dropped off first after a long dayâ€™s excursion, some folks had an extra hour or more of stops before getting to their hotels. It is also only a few blocks from the Arts and Crafts market at Calle 16, so itâ€™s an easy walk. The hop on hop off bus idles just across the street from the entrance to Tortuga, so there is always a double decker bus waiting there. The hop on hop off bus is only 5 CUCs per person per day, which is great. The first time we rode, we stayed on for the whole ride just to see where everything was. There is an ATM at Calle 32 and you can get CUCs anytime.Beach: The beach is amazing!!! The white sand goes on forever and the water is gorgeous! You can move the beach chairs around, but we did find that before 3pm the selection was slim and it was hard to get a chair that was in good shape. They do a good job of keeping the beach clean, but despite having ashtrays every few feet, there are always those people who think cigarette butts are made of sand! The resort will give you one very large bright orange beach towel per person and they can be exchanged if they get dirty. Donâ€™t lose it though; it will cost you 20 CUCs!Rooms: We stayed in a standard room in a building right beside the reception hall. The resort is made up of small three storey buildings scattered throughout the property. There are no elevators. Our building 6 was central to everything, but the resort is small so walking anywhere is quick. The room was old, but everything worked. The air conditioning worked well, but inside the unit was very dirty and full of mold which made the room smell funky. We had to keep it on for two reasons. First, I could not for the life of me figure out how to turn it off and there are no screens on the patio doors (I didnâ€™t see one screen anywhere we went) so unless you want the room full of bugs, you keep the patio door closed. One thing about some rooms on the resortâ€¦some have wooden shutters on the windows that donâ€™t close completely. If mosquitos are a concern, I wouldnâ€™t want one of those rooms. There are 3 new buildings now opened right beside the beach and they are superior rooms, buildings A, B and C. They look nice and they are brand new (finished in Feb 2017). If you have paid for a superior room, definitely send an email in advance to email@example.com and ask for one. Some face the beach and some donâ€™t. I emailed the resort a couple times before my trip and always got a prompt reply. Donâ€™t wait until you get there to ask for one of those rooms, you may be disappointed. Also, superior rooms have hair dryers, standard rooms do not. Our standard room had two 110V plugs, one in the bathroom and one in the room, so I had no problem using my travel hair dryer and cell phone charger. The plugs are clearly marker with red stickers. No adapters needed. Take a shower early in the morning, one day around 10am we had no water in the room. It only lasted about Â˝ hour and only once. Our room had a small fridge that worked well. The TV gets about 15 very fuzzy channels and two were English. The rest were various other languages and about 3 were music.Food: The food was not very good. Breakfast always consisted of bread and rolls (no toaster) and various other items on the buffet that didnâ€™t looking appealing. The butter looks like big gobs in a bowl that were scraped together from leftovers. And it was rancid from sitting out in the heat. There is a grill in the buffet hall where they make eggs or omelets to order in the morning and various meats at lunch and dinner. There was never anything that resembled a burger or hotdog like at home. The line is long. The large room is hot. There is always fruit, but surprisingly, the selection is limited and the taste isnâ€™t great. You would think that being Cuba, they could grow some amazing fruit, but this stuff lacks taste. Lunch was the best meal most days, but every day is the same selection. Dinner was made of lunch leftovers. Some days it was terribly hot in the buffet hall, and by Wednesday I had had enough rice and beans to last the rest of my life. I have read however, that the food in Cuba isnâ€™t that great anyways. We never got to go to the ala carte restaurant because we missed signing up. Apparently there is only a one hour window in the morning when you can sign up. Donâ€™t go here for the food. I completely agree with what Elmo1989_03 says about the food! Oh, and they donâ€™t open the doors to the buffet one minute early!Restaurants: We found two restaurants very close by that were very good. One was right on the corner of the entrance to the resort and one just beside the bridge (Italian). Both had very good pizza! There are lots of restaurants close by, and the prices are good.Variety Store: There is also a variety store right at the corner of the resort where you can buy bottled water, chips, wine (you only get wine at dinner in the buffet hall, not at any of the resort bars), some basic toiletry items including sunscreen, snacks, coffee, rum and cigars. We found the price for rum is the same everywhere. Opened 9am to 9pm.Bars: There are a few bars on the resort where you can get drinks. A couple disappointments that happened everyday and are worth mentioning: The snack bar at the pool bar makes the saddest pizzas ever. They are basically a very flat piece of pita bread with something that resembles cheese (and not much of it) sprinkled on top. Problem is, they run out. And they run out early in the day, and sometimes for a couple days in a row. And since you canâ€™t get dinner until 7pm, people get hungry. Bring snacks, pringles, granola bars, nuts etc. The other thing they ran out of daily is mint for mojitos. I would think that they could order enough based on the number of rooms that are booked. Another tip, bring a sippy cup for your drinks. The bartenders will fill anything and a cup with a lid and a handle is priceless there! The plastic cups they use are small plastic ones that hold 6 oz if you are lucky!Buffet: Note the hours of the buffet. Dinner starts at 7pm, so if you are hungry before then, you are out of luck, especially because the chances of getting a pizza at the pool bar are slim. Also, if you wait too long, you may not get a clean table or clean plates.WIFI: Wifi is only available in the lobby and you have to pay for a card for one hour. I only tried once. It worked but was slow. The lady at the front desk told me that it hasnâ€™t worked at all the day before. I really didnâ€™t miss it for the week anyway!Public bathrooms on the resort: There are public bathrooms by the pool and by the buffet and they are NASTY!!! Itâ€™s not just the fact that there is no toilet paper, but they are filthy because people are pigs! I always made sure I had time to get back to my room.All in all, it was a very affordable trip. The grounds are immaculate. Kudos to all the groundskeepers! Another tip, if you are a cat lover like me, bring cat treats!! There are cats all over the resort and they love treats. I carried cat treats all the time and always made a friend. Take some time to learn about the way Cubans live. They are proud and work hard for their money. Their salaries are paid by the government, not the resort. Their food is rationed. The average monthly wage is $25! They have to pay the government part of what they earn in tips. If nothing else, I really learned how lucky I am to live in Canada, despite the winters! Also, if you go somewhere, make sure you have some toilet paper in your pocket. Public bathrooms are nasty. Most have no toilet paper or an attendant that wants a tip for some. And toilet seats are few and far between too! Enjoy your trip!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited House Wine with lunch and dinner, Domestic beer and drinks (10am-11pm)
- Pedal boats
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Games room
- Daily activities program
- Nightly entertainment
- Kids' Club
- 266 rooms in various 2-3 storey buildings
- Buffet restaurant
- Snack bar
- Children's pool
- 3 bars including Lobby bar(fee)
- Beach towels (fee)
- Tennis court (fee)
- Gift shop
- Car rental
- Massages (fee)
- Internet access (fee)
- Kids' Club (ages 5-12)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace
- Max occupancy 3 persons
- Same as above but larger, bathroom with tub and shower, and ocean view.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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