- What's Included
- All Inclusive Features
Rooms ok, friendly staff overall,food mediocre very repetitive,not much to do after 8:30pm except watching their variety shows, also bring extra toilet paper and towels no wifi u get 4 what u pay its not luxury
I have to admit I've never stayed at a 3 star before but I went in with an open mind knowing not to expect too much. We arrived at about 7 or 8 pm and checked in. Our room had a broken fridge, broken toilet and a bad TV(snowy picture). We asked to switch rooms and they did for us the next day. That room was a little bit better. We also asked for a King bed from the Air carrier as well as the front desk but only got 2 twin beds, acceptable except that our daughter with her young daughter got a King bed. ?? Anyways we were hungry so went to the buffet and it was terrible. From that night we ate out off the resort every night. You could almost never find toilet paper in the bathrooms all over the resort nor paper towels. Also I asked the maid if I could have another roll of toilet paper in my room and she said no! What the heck? You could not get water in your room either, you had to go to the resort store and buy it. Also you couldn't get wine anywhere but the buffet so unless you were in there eating the crappy food you could have wine otherwise you had to buy your wine. They also charge you for the safe key 2CUC per day. You couldn't get fresh beach towels either. The maid didn't really clean the room. Same dirt always remained....
To actually travel for 10 hours and then arrive and be turned away to an excuse of overbooking and then sent to a sub-standard alternative is extremely unprofessional and a poor choice of management decision. Gran Caribe has twice disappointed my travels in the past year. NEVER AGAIN!
The beach is covered by a carpet of plastic trash, put there by the Canadian tourists, the locals, and even the hotel beach supervisors who work on the beach. Plastic cups, straws, cutlery, Styrofoam, plastic bags, etc. Plastic bottle caps or cutlery look like fish in the ocean waves to pelicans. Plastic becomes brittle in salt water and develops saw-like edges which cut the throats and stomachs of wildlife. Plastic bags resemble jelly fish to dolphins, turtles, etc. Who can enjoy a day at the beach among trash and seeing and knowing what happens to wildlife?The hotel is ok, but the quality of the beach kills any possible enjoyment. It was the worst I have ever seen in Cuba.
The second night of our stay, the hotel had surprised us when they switched our bed for a new one! We found out later that the hotel has been renovating for the past year. The beach was lovely. The entertainment at 9:30 every night ranged from dancers to rock and roll. We loved the bingo at 5 every evening while having a snack of pizza and beer.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited House Wine with lunch and dinner, Domestic beer and drinks (10am-11pm)
- Pedal boats
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Games room
- Daily activities program
- Nightly entertainment
- Kids' Club
- 266 rooms in various 2-3 storey buildings
- Buffet restaurant
- Snack bar
- Children's pool
- 3 bars including Lobby bar(fee)
- Beach towels (fee)
- Tennis court (fee)
- Gift shop
- Car rental
- Massages (fee)
- Internet access (fee)
- Kids' Club (ages 5-12)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace
- Max occupancy 3 persons
- Same as above but larger, bathroom with tub and shower, and ocean view.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.