- What's Included
- All Inclusive Features
After reading many of the reviews here, my husband & I went to this resort with a very open mind... as some travellers do demand so much from a resort.. So, keeping in mind that it is a budget resort, we just looked at it as another adventure...That having been said....we were ready to go home on day 3 of our vacation... We have been to Cuba 7x & have stayed in many areas, but this resort really lacked customer service, unfriendly staff(except for 2 people that we encountered)... and the buffet selection was extremely poor, and the 24 bar was a joke, as well as the so called snack bar..Our first room(2201) was nice except with the rains, the roof leaked and the water poured in from the ceiling onto our beds and the air conditioner leaked so much that the water ran down the walls & onto the electrical box on the floor, puddles all over.. With the help of our wonderful Air Transat rep Aylin Fernandez, she got us into building 6 on the 2nd floor(a really nice room).. She was amazing making sure we were taken care of.. In a previous review, it was mentioned by a reviewer that he couldn't get red wine there.You can get wine(white & red) at the buffet only. It is byfar the strangest setup with the bars at this resort... The 24hr bar only provides mixed drinks, espressos, etc, NO BEER, NO WINE... WHAT KIND OF BAR IS THAT...In all our many years of travelling, we have never seen something so ridiculous..The snack bar serves no wine either.. and the snacks, well, you were given 3 choices of whatever was in the display cabinet then they made it..Initially with the buffet, it was ok, you always found something.. But by the 3rd day it was very clear that the selections were catered to the Cubans coming on the resort and the selections became very poor and very cold... But we all realize that we are not going to Cuba for the food...The first morning that we went to the buffet, our waitress couldn't do enough for us during breakfast & lunch... however the next day, we sat in her section and we were completely ignored.. It became apparent that she went were she could get a tip... I AM A FIRM BELIEVER THAT YOU TIP FOR GOOD SERVICE, NOT TO GET SERVICE..!The pool was always very warm and relaxing... However, the Cubans coming in for a short stay many times would crowd out many vacationers on loungers,to the point that some would get so fed up & leave.. On one of our days around the pool, a group of Cubans took my lounger with my towel on it and book and put it on my husband lounger. When it was mentioned to the gentleman at the front desk, nothing was done! In closing, we did go with a very open mind but we had never experienced such poor service especially at the lobby bar, it always seemed like an inconvience for some of us to be served... . We have never been on a vacation were we wanted to go home on the 3rd day in... SAD!!However, I must thank Aylin(Air Transat for her excellent and attentive service), the one wonderful server , Dermis in the buffet, and at the front desk Yohaine.. These 3 women know how to provide good customer service... The resort of the employees should take lessons from them...BTW... not one bathroom around the resort had toilet paper in the mens or womens washroom the entire week we were there...
Cuba is still a "back in time destination", but not for a long. I went to Tortuga with my girlfriend and we just wanted to relax and spent some good time on this island. Hotel was always clean, so were the rooms. Our maid was perfect and our room was very clean all the time. Stuff was very friendly and always helpful, especially Emilio. The "top" of this stay was beach, think one of the best I have ever seen. Hotel pool was cleaned every day and there was always free space to stay. Bars in resort were ok, but with only limited offer of drinks (no Havana rum for free). Every night there was a show with singers/dancers, etc. sometimes good sometimes not, depends on what you like. Many people here talking about diarhea... simply buy bottled water in nearby shop and you are ok. We did it and we were ok all the stay (use it for toothbrushing as well). Remember that you are on island and tap water is not drinkable unless it is filtered. The only dissapointment here was the food - two weeks almost the same. Summary:PROS- staff- beach- location- priceCONS- food- only cheapest drinks in all-inc.- rooms (bit outdated, but this is not a big "con")Would I recomend this hotel? Yes, if they improve the food!Would I come back? Yes, if they improve the food!
A friend and I just got back from the Resort and would not return. I will start with the good which was the beach and the pool was nice, It was never busy so no worries of getting a lounge chair. The rooms were alright, but the beds were harder than usual and this has been the third time this year I have been to Cuba. Now for the bad by my opinion was the staff are not very friendly from the front end clerks to the wait staff, the buffet is pretty basic and was alot of the same food everyday. They were never prepare as you had to wait for clean plates, glasses and you have to look for a spoon as they never put them on the tables. The resort never offered water so we had to go into town and buy some, and you better buy toilet paper because it is rare to have any in the bathrooms on the resort and in your room they rarely leave a extra roll unless you ask the maid for one. You have to pay for the safe and they only give you one key card for your room even though there was two of us. As for the bars they have 1 by the pool which closes at 11 and 1 in the lobby that is open 24 hours but they have no beer or wine at that one. They do have one on the beach just not sure what time they are closed. The only staff members that were nice was Yoley at the towel hut and one of the cooks doing the one grill they have in the buffet, He would give us extra meat of fish knowing we were feeding the many cats and dogs on the resort. Like my title said it will be the first and last time I visit this Resort.
Do not expect luxury if you decide do stay in this hotel. My room for the first night was really horrible - dark, small and smelly as the toilet was leaking. The airco was not working and it was at the far end of the property. Next day in the morning I have requested a different room and it was much better - bright, spacey and close to the beach. It was relatively clean and the staff was very helpful and friendly. The food was ok but relatively plain in taste. Every night there are animations in the hotel, filled with fantastic Cuban dance, magic shows or special themed evenings. The hotel was very safe and on every corner you could see security which you realized was there but they were not extremely obvious, therefore not disturbing. What was sometimes bothering is that on every Friday they are arriving several Cuban families with a lot of children and they are occupying hotel's swimming pool for the entire weekend and they tend to be quite noisy. What is definitely a pro is that hotel is really nicely located at the edge of Varadero which makes it possible to walk by foot to the town of Varadero or Santa Marta. You can also reach cheap taxis after a few minutes walk.
OK for the place, got a room by the street on the first night, very musty, got change 2 days after by the beach, wich was what we asked, but overbooked?Humm, nice bar, food is ok, but the pool, nahOverall, nice little place close to downtown so you can walk almost everywhere...Little store open around the corner, and lots of little restaurants outside the hotel if you like...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited House Wine with lunch and dinner, Domestic beer and drinks (10am-11pm)
- Pedal boats
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Games room
- Daily activities program
- Nightly entertainment
- Kids' Club
- 266 rooms in various 2-3 storey buildings
- Buffet restaurant
- Snack bar
- Children's pool
- 3 bars including Lobby bar(fee)
- Beach towels (fee)
- Tennis court (fee)
- Gift shop
- Car rental
- Massages (fee)
- Internet access (fee)
- Kids' Club (ages 5-12)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace
- Max occupancy 3 persons
- Same as above but larger, bathroom with tub and shower, and ocean view.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.