- What's Included
- All Inclusive Features
OMG AWFUL! Old, dated dirty! As soon as we entered the room i cried and demanded to be moved. This was not what i was expecting. Our room had a broken (in 2 places) patio door which was badly boarded up allowing mosquitoes in. It was hideous and I have never experienced anything like it. The food was what i would compare to prison food and made us ill. I would never return to this ugly hell hole.
Beds were sunk in and dirty. The food was horrible. Went out of the resort to eat daily following becoming ill.We both were very ill.We had no water pressure or hot water to shower. It was never fixed following constant requests. Very ill wild dog with sores all over; hung out in the lobby bar at night. No staff did anything to remove the dog. My heart felt for the dog. Pool bar staff were very pleasant. The remainder were useless. Couples we met made this vacation. I would not recommend this resort.
It was not our choice to stay here, Hotel Kawama send us here, there was no rooms available at Kawama. We paid for a superior room, we did not get one.For Kawama we paid for 6 pools, 6 restaurants, 6 bars, but end up getting at Villa Tortuga, 1 pool, 2 restaurants, 2 bars, we were not allowed to book more than once for the al la carte in our stay there, so we were forced to eat at only one place, the pig food buffet.The room was ok, better than Kawama, but our room view was the back of a kitchen.The food was really pig food, everyday the same garbage, also snails in the salad, cockroaches everywhere. you don't see tomatoes or onions, only lettuce with snails.Service was terrible, it is as if they don't want us there, they will talk and talk to each other answer the phone, do anything but helping you, the snack bar closed from 12:30-14:30, the best time to stay in the pool, pathetic! again they force you to eat at the pig buffet, hotdogs= slice of bread with a wiener cut in half. hardly you see pizzas, otherwise everyday toasted tune sandwiches.Book Kawama hotel through Triplink.ca , arrived late again(Sunwing) paid for superior room. slept one night in horrible conditions, no rooms at Kawama, next day Kawama downgraded us to Villa Tortuga( not supported by Sunwing) again no superior rooms. our 3rd time in Cuba, first 2 times was wonderful, .it's now 7 weeks and Sunwing did not reimburse us part of our package for downgrading us from Kawama to Villa Tortuga.Our last time in Cuba, never again, rather spend my hard earned money in Mexico, why must I spend my money in a place where you don't feel welcomed, they've got no respect for you and they have no pride in what they doing. Believe it or not their money is even more than the US dollar. $2 cuc internet card for 1 hour( you can only see emails, no skype, no google) buffering most of the time, = $2.65 usdme, my wife and 6 year old daughter on the horse cart 1 hour $73 cadbe careful when booking Varadero, it will show on Triplink/ Sunwing 8 days, the last day you need to check out at 11am then wait until the next morning in the lobby until 4am for pick up to go to the airport, you need to buy another night if you don't want to sit and look after your baggage in the lobby for almost 17 hours. also your first night is actually on the plane from Vancouver to Varadero, we arrived there the morning after 5, there is no way you are there for 8 days, no way! your last day you leave the morning there at 4am at the hotel.
Gud place for a gud price...food in all inclusive restaurant is ok,maybe little boring,same things every day...staff is kind...rooms are old and little ruin,we find little worm in bed,klima in room not cleaned years but weather is very nice and in room we been only by night...moskitos is very hungry and staff not have any weapon for that monsters...beach is nice...in one word,ok for a one time in life but never again on that hotel
My all inclusive resort, Hotel Villa Tortuga, certainly exceeded my expectations. I had chosen it after reading the various reviews and comparing reviews, price, and location with a bunch of other resorts. I was a little anxious as some of the reviews were quite negative: bad food, dirty rooms, boisterous drunken guests, unfriendly staff who spoke no English, and noisy air conditioners that didnâ€™t work or were impossible to control. Quite the contrary. The resort fronted on a beautiful stretch of the beach; had a large pool, and consisted of a series of two and three story bungalows spread around a very lush, quite extensive grounds. My room was quite comfortable, nicely furnished, and quiet, with silent, easily controlled air conditioning. The buffet food was certainly fine with a very large selection of fruit, vegetables, meat, side dishes, and desserts. One of the reviews had claimed that you had to get there early as the meat quickly disappeared and wasnâ€™t replaced; not true, but a hint of truth in the desserts. The dessert selection did seem to diminish somewhat early; so the trick was to choose what you wanted as you started the buffet and keep it until you were ready to eat the desert. While the food wasnâ€™t the same quality as you would expect from a restaurant you chose to celebrate a special occasion like a wedding anniversary, it was certainly adequate. Even the breakfasts had a large selection including such exclusively Cuban specialties as pancakes and French toast
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited House Wine with lunch and dinner, Domestic beer and drinks (10am-11pm)
- Pedal boats
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Games room
- Daily activities program
- Nightly entertainment
- Kids' Club
- 266 rooms in various 2-3 storey buildings
- Buffet restaurant
- Snack bar
- Children's pool
- 3 bars including Lobby bar(fee)
- Beach towels (fee)
- Tennis court (fee)
- Gift shop
- Car rental
- Massages (fee)
- Internet access (fee)
- Kids' Club (ages 5-12)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace
- Max occupancy 3 persons
- Same as above but larger, bathroom with tub and shower, and ocean view.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.