- What's Included
- All Inclusive Features
I been around the world I was ready to go to varadero Cuba.reserve in villa tortuga my expectation wasnâ€™t high but for 100 dollar at night I have to get some service (wrong.)dirty room,broken features,broken closet,dirty towels,I ask for a single full bed they donâ€™t have it ,no hairdryer for ladyâ€™s ,no light on the hallway at night almost fall on the stairs.at the buffet worst,I f I going to Cuba I would like to eat Cuban food .no beans really no fruits no tomatoes or avocado no coffee or milk no chicharrĂłn I understand they donâ€™t have plates or cups Or silverware for everyone but no coffee.management remember if customer no happy they donâ€™t coming back .no entertainment ,no at the beach or pool and at night go to sleep at 11pm .worst vacation ever.is better to eat outside of the resort and stay in private homes
I have to be honest I went during the most expensive time of the year so I am having a hard time writing this review because if I only paid $500 or 600 for the trip I would probably not be as upset with what i got, but i paid more than double that. I will start out with some of the good things. There was some lovely staff there. The beach was amazing!! The pool was nice and never that busy. Never trouble finding chairs or palapas. The music was good, and the location great. (it is right in town) Room - First night we had trouble with our key a few times. this went on for a couple days then we finally figured out that there was a trick to getting the door to work and it was ok after that. we were in building 8, and there was a diesel generator that ran outside my room EVERY DAY FROM 5-8!!!! IT MADE MY WHOLE ROOM SMELL LIKE DIESEL FUEL, AND I THINK YOU COULD HAVE GOTTEN CARBON MONOXIDE POISONING ON MY BALCONY!! the first day our toilet broke, then our sink needed to be plunged, and one day the smell of sewage started coming from the shower drain, it was so bad it made whole room smell. The maid (who was wonderful) poured bleach down the drains and it was better right away. we only got 1 bottle of water for the whole week.food - I want to start off with the fact I understand they have had a hurricane not that long ago and it is cuba. you dont go to a 3 star Cuban resort and expect 5 star dinning.....however this was pretty bad. I usually get to the buffet pretty late so if it is cold and stale that is my own fault, but I came early (as in i was there as soon as it opened) and it was still cold. the rice was dry and sometimes not cooked enough. (come on it is cuba there is no excuse to not have good rice) there was only like 3 salt and pepper shakers for the whole dining area, so the staff put salt in bowls that people were sticking their fingers in. they did a huge spread for new years eve that was good. oh and the ice cream was good!drinks were not great :( they use the cheapest rum possible, and there is not 1 blender drink to be had on the resort. the pina colada was not even creamy. it looked like cloudy water.beach was beautiful but the beach bar was far from the beach (they were building a new one that looks like it will be good. wifi was down most of the week. There was only beach towels 2 of the 8 days (they came on our 4th day)I was there, so we had to buy our own towels. the towels were 12CUC and when you consider the hotel ripped me off on the exchange (44%!!!!!) they were very expensive towels. DO NOT EXCHANGE YOUR MONEY AT THIS HOTEL!!!!!!!!!! My over all thought is we ended up spending much more money between being ripped off on exchange, eating out more often because the food was so bad, and having to buy our own towels. My suggestion is add $200 to your budget and go somewhere nicer and in the end it will cost the same.
Before we go to Cuba, we didn't expect much. But Villa Tortuga was not that bad as we thought after reading some comments. The room was clean and spacious, even if it was not very new. The personnel of the resort was very friendly. Great animators and barmans. Amazing beach! We hope to go back there next year :)
It was our second stay at Villa Tortuga but this year, we took a superior room in a renovated block with view on the sea. The room was great and very clean. The beach is perfect and we always had palapas and chairs. They almost ended the reconstruction of the beach bar. There is not so much animation but it was what we were looking for. The pool is nice and very clean. The only downside is the buffet but we managed to find things we liked. There is no wine in the bars, only at the buffet. The gardens are beautiful. The personnel is very helpful. I hope to go back next year!
The whole experience was just amazing, uber friendly staff! clean, great room service, great food! And beach... I mean, it's insane! clear light blueish water with perfect sand! I want to go back!Great entertainment at night and close to the busy shops and stores in town... I rate i 5/5... plus it was super cheap!It was my first time traveling to a resort so cannot compare to others but my experience was just incredible!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited House Wine with lunch and dinner, Domestic beer and drinks (10am-11pm)
- Pedal boats
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Games room
- Daily activities program
- Nightly entertainment
- Kids' Club
- 266 rooms in various 2-3 storey buildings
- Buffet restaurant
- Snack bar
- Children's pool
- 3 bars including Lobby bar(fee)
- Beach towels (fee)
- Tennis court (fee)
- Gift shop
- Car rental
- Massages (fee)
- Internet access (fee)
- Kids' Club (ages 5-12)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace
- Max occupancy 3 persons
- Same as above but larger, bathroom with tub and shower, and ocean view.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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