- What's Included
- All Inclusive Features
Location: Beachfront, 50 min from Varadero Airport, 60 min from Varadero.
We choose this all inclusive resort because of it's beautiful tropical setting, set below lush tropical hills, great for hiking and also close proximity to Havana.We both dislike the 'all inclusive' concept despite their mantra about being 'authentic' they turn out to be as 'authentic' as Disneyland or Mc Donalds. For a really 'authentic experience you need to travel off the beaten track in Cuba, hop on a camione and backpack around the north eastern coast of Guantanamo, Baracoa etc.But we both wanted to chill out and escape the chilly winter so Villa Tropico was offering a good deal for the week. Our room was ocean front and comfortable, food is your typical Cuban fare, lots of beef, pasta, recycled lunch for dinner, sweet cakes etc.Management could be seen dining each day with the PR woman piling their plates,making many trips back and forth to the buffet. The PR woman was especially very cheeky, one day I spotted her chatting up my husband in the queue as she sidled up to him and slipped him her mobile no. They had no shame these Cuban women but you would expect a little respect from a member of staff who happened to be a married woman.He experienced the same at reception where he would be chatted up by a dark haired woman in her 50's who would flirt with him. Staff appear to do as they please at Villa Tropico, this hotel lacks management, in fact we did not see him once during our stay.The reception bar staff have a very surly attitude and will ignore you if you are not tipping them each time you order a drink. Never mind that you have already paid for food and drink as part of your package,It seems they have been spolt by five decades of Canadians visiting Cuba who's mentality is - 'If it moves tip it' , they tip for ever drink given and even tip the breakfast chef. Whilst I believe in tipping for good service I do not feel the need to tip for indifferent surly service.All hell breaks loose when the locals arrive on their day pass. They stand in the pool all day, not even getting out to use the toilet. They pass trays to other guests for top up, they pile their plates up at the buffet and what they cannot eat they stuff into their bags to take home. Meanwhile the reggaethon is pumped up at full blast.The lifeguard does as he pleases. He vanished one day with a couple of party gals from Canada who had left their kids at home, accompanied by an animation gy they disappeared off to a party at a nearby campismo leaving the pool unattended on one of the busiest days of the year.As I said, staff do as they please at Villa Tropico, and though we loved the tropical setting and opportunity to hike in the nearby hills, we would not return here as it in total need of direction and a manager who has some control over his staff, since at this hotel they do as they please.
We just got back from Villa Tropico and must say it was likely our best trip thus far. I gave it 4 stars even though it is really a 3 star because the staff, other guests and things to do in the area really pushed our week far beyond our initial expectations.Let me preface the following review by stating that each year we tend to do one cheap trip in the 3 star range and one 5 star trip. Funny thing is, we almost always end up having more fun on the cheaper trip as the other guests are usually more friendly, laid back and easy going...which allows for very happy, helpful and friendly staff. We quite often find a lot of whiny, picky, uptight people at the 5 stars which not only affects our experience but also affects the staff. Anyway, I digress...Since there are so many positives, I will start with only 3 negatives we found...-The other reviews are correct about the food. With the exception of breakfast (great eggs and toast), the buffet gets tired very quick. The pool bar is better for a lunch time snack, and for dinner there are a bunch of great restaurants in the area to eat at. We ate out 4 times at only 15 CUC each for lobster (our favorite)! The a la carte isn't very good either. -It took a day and a half and 3 trips to speak to the front desk staff to repair a leaking a/c. The last time they sent someone immediately who repaired it right away. Both the front desk and the repair person apologized profusely.-We saw a lot of reviews about water conditions and Man Of War jellyfish. Overall we had good weather although the conditions in the ocean were fairly rough. We had two days that were clear enough and removed of jellyfish to dive and snorkel. But, we were still able to get into the ocean for a shallow dip daily. And of course, nothing the resort can do about that.Now for the so many good things about this resort...-Staff throughout are truly amazing people! Always a smile, friendly and very helpful. Our housekeeping staff (immaculately clean rooms), Roberto the Air Transat rep (helped us on many occasions), Eddy at the pool bar (best drinks and all around great guy), Eric at the dive shack (very professional), Roger one of the musicians (great hit songs we all know), Ruddy at the a la carte (exceptional service) and the ladies that greeted us with a smile every morning at the buffet (can't recall their names unfortunately). I hope I haven't forgotten anyone.-The other guests for the most part are fantastic. There are real connections made there and many people who have been countless times. We fully intend to go back for one of our trips next year.-We stayed in bungalow 3 which has a great view of the park and ocean, pretty much at the half way point between the pool and the lobby. The rooms are somewhat dated but clean and spacious. New TV's were being put in every room while we were there.-Amazing reef, one the main reasons we went. Diving for 25 CUC!!! Can't get better than that and very professional dive staff that kept all beginners safe and calm. Tip for the reef, the closest section is right off the beach infront of the restaurant at Memories...good place to start and go from there.-Many great restaurants in the area for those who like to get out. We tried El Cacique (best lobster and shrimp), The Tower (amazing views, chips and good lobster), Los Marios (good staff but the lobster left something to be desired).-An hour from Havana. We had the most amazing day there. Best to find a local driver (as opposed to a tour) who can take you to all the great spots that aren't full of tourists. Havana has some really amazing little spots off the beaten path.-The hills behind the resort. Take the free hike or horseback ride for only 10 CUC. The lookout has the most fantastic views.-Secluded beach with the softest sand and more visibility in the water on rough days. It's beyond the point of the beach in the opposite direction of memories.-The hotel beach is also stunning, huge, landscaping throughout the resort is top notch and we loved the fact that the resort is very spread out as opposed to feeling all sandwiched together.-The pools are a good size. While we were there they were just completing a walk-in upgrade to one of them and re-lining it. Obviously this hotel listens to reviews as many people have been wanting the ability to walk in as opposed to using the ladders.-Never feels busy, always got drinks quick, never a line to exchange money, etc.At half the price and just as beautiful as Memories, for this area there is no better option. Without question we will be back next year and would definitely recommend this hotel to others.
My first visit was in March and my wife and I really enjoyed it, so this time we came back with some friends, there where 13 of us in total. We all had a great time so much so that many of us are planning a returned visit for next year. Being there my self for a second time this year I noticed several small changes that made my stay better than my last one. There are labels at the buffet tables, new chairs at the lobby bar and at the pool area I also noticed that they were replacing the tv in the bungalows very nice not that I go there to watch tv. Like I was told on my last visit they are in the process of upgrading the pools this will be a nice area after completion. The staff was unbelievable they remember my wife and I and made all of our friends fell welcome and that is why I will be going back this coming March. They are still doing their barbecue once per week with is a nice touch. Unfortunately we were red flag all week and were not able to go snorkeling can't blame the resort for that. Roberto our Air transat. Rep was amazing again and set us up with special dinner at local restaurants and tour to Havana in nice old cars with my friends totally enjoyed. Can't wait to go back. Sorry to hear of the passing of your leader .
My husband & I prefer to stay in bungalows or cabana 'style' rooms so that is why we chose this locale.. It's worth paying the extra $20 for the bungalows!. The staff are very friendly & helpful & it was a pleasant 2 weeks. They offer an outdoor BBQ lunch each week, which is a nice change from the buffet.There are local restaurants within walking distance if you would like a change of pace from the resort. Spanish coffee is excellent in the lobby bar.Breakfast coffee is very enjoyable & you have the option to choose the omelette bar if nothing appeals to you in the breakfast buffet.Great snorkeling even if you are a non-swimmer. It is possible to walk along in waist deep water with a snorkeling mask & see schools of fish going by. Another positive perk is the closeness to either Havana or Varadero if you are up for any day trips.
This was our 20th visit here in 5 years. The staff are what make this place great. Its quiet and out of the way which makes it so relaxing for us. I still see people complaining like this was a 5 star hotel. ITS CUBA!! For the price you cant go wrong. Come enjoy and relax!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- 1 a la carte dinner/specialty restaurant per week (dress code & reservations may be required)
- Snacks daily
- Unlimited International brand drinks, domestic beer, wine/lunch
- Hobie Cats
- Pedal Boat
- Use of bicycles
- Exercise classes (Aerobics)
- Daily activities
- Nightly entertainment
- 110 rooms in bungalow style villas
- 1 buffet restaurant
- 1 International a la carte restaurant (dress code & reservations may be required)
- 2 bars including Lobby bar & Pool bar
- 1 outdoor pool
- Sun lounges & towels
- 2 lit tennis courts
- Sundries shop
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- A range of watersports available
- Internet (fee)
- 1 queen or 2 twin beds
- Sitting area
- Cable/Satellite TV
- Full bathroom
- 220V (converters needed)
- Balcony or Patio
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Via Blanca km 60, Jibacoa Beach, Santa Cruz Norte, Jibacoa Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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