- What's Included
- All Inclusive Features
Location: Beachfront, 50 min from Varadero Airport, 60 min from Varadero.
I had booked this trip as a girls week away to recharge and reset!!! It had been 11 years since first going to this resort and boy has it changed! The welcome at check-in was not very welcoming to say the least! The lady was extremely rude and unpleasant. We had booked 2 bungalow rooms with 4 beds total. We received 1 row, 1 bungalow and 2 beds. Luckily, we made it work for the week. The food was boring and geared to the locals staying on the resort. The lines were a mess, the locals had no concept of waiting their turn, just line jumping into the line wherever they felt. Luckily it was too hot to stay at the pool all day as it was cluttered with the Cubans and you'd be lucky to find a nice spot to lounge. The entertainment staff at the pool very rarely spoke in English, so unless you can understand Spanish, you have no idea what is going on. We went to go for a night swim in the pool after dinner, but was told it was not possible, to read the sign with the rules. The sign said nothing about the pool closing in the evening. The beach was amazingly quiet so that is where I spent most of my time. We were able to relax for the most part and just went with the flow. And we did meet a couple nice people to chat with, but will really have to think about booking this resort again.
I have just returned from two weeks at this resort and I wish Transat had told me that during the summer months this resort is for Cubans. Please don`t misunderstand me I like the Cuban people but for some reason when they take over a resort they really take over a resort.First of all the food on the resort is catered to them so we ate Cuban (not always sure what it was) food for the entire two weeks....that`s if there was anything left at the buffet because they don't take individual portions they take the entire plate to share with the rest of the table. They have no concept of lining up so unless you are good at elbow playing you'll be lucky if you get a piece of bread.The music, games, animation, shows, etc. is for Cubans. The best rooms on the resort are also put aside for them. We had asked for two bungalows but were told there were none left even though we had paid for them.I travelled with a friend who was there in January and he couldn't believe the difference. So I can only base my review on what I experienced.....and it was not pretty.I will end on a positive note though....the grounds are incredibly well kept and the staff although fed up of being treated like crap by their own people were super friendly and apologetic with us.Thank you Transat for a ruined very deserved two week vacation because you didn`t have the decency to advise your loyal customers.
I spent there 2 weeks, it was like big circus. If you are going there , you will survive but:- dont leave any of your clothes outside the bungallows , they might desapear. My husband lost 2 t-shirts and water shoes.-staff ( esp one old waitress with curly hair and the lobby cleaning lady) follows you and always asks to give them sth (clothes, shoes)- a lot of local people, they are laud, pee everywhere...- no fruit, lack of food , huge lines up...Dear menagment,although we dont speak Spanish we are able to understand what the resort staff saying behind ours back in Spanish...very rude, unprofessional.If you wish to know more just message me:)
This cute resort is perfect for relaxing, and for snorkeling! I found the food here to be good, though not as extensive a selection as at every other resort I've been to. Didn't matter, it was still enough to find something different to eat at each meal fora week. We traveled in May and had a perfect week of weather, and the water both in the pool and in the ocean were the perfect temperature for me, not too cold but just a bit refreshing. Massages on the beach were the best I've had, for 15 or 20 CUC, I forget exactly the cost. Horseback riding was fun but hot! We chose along the beach, which is on a road behind the beach. Next time I would choose to ride in the treed hills behind the road as they may offer some shade (or I would go very early or much later). The cost was 10 CUC per person but instead of paying with CUC's we agreed to trade a bunch of stuff instead (worth more, but happy to trade instead of giving charity, so as not to encourage begging). You can ask at the front desk for any excursion, or workers around the resort will help as well. I liked to speak to the guys cleaning the beaches in the mornings, because I wanted opportunities to practice my Spanish. Everyone seems to be connected.The snorkeling here is awesome, tons of corals to see, and lots of varieties of fish. Not as extensive as the sea life I saw in Cozumel, but enough that I would return for it again! Please do not feed the fish!! It does them harm, as well as harms the coral.You can swim out to the reef, or the catamaran will take you out farther for 5 CUC for about an hour, they go out every day, unless conditions aren't good.The rooms were so cute, we got side by side bungalows, and found them to be clean and safe. The desks had seen better days, but that is just part of the charm. The blender drinks here were very good, we made it our mission to try as many as possible! Trips to Havana and Varadero were both fun, about an hour each, in a classic car with AC.This was my first trip to Cuba, and I only wish I had gone sooner! The people are amazing! Everyone, from the resort workers, front desk, entertainment, excursions, and especially the diving guys were all so friendly and helpful. Everyone treated us so well and couldn't do enough little extras for us! All seemed very genuine to me.I did get sick the second last day here, and that's a first for me in all the places I have traveled, but even that wasn't enough to put me off this place. Im just torn between returning here, vs discovering other parts of Cuba.
My family and I just returned from this resort and we had such a great time!It was amazing to have the mountains on one side and the ocean on the other, it's incredibly peaceful.Their pool is one of the best I've seen in Cuba, my children and I were in it constantly. The snack bar has the sweetest little lady who makes pizza and sandwiches. My boys loved eating there for lunch. And you must have Jose make you a cafe con leche, simply the best!We had a beautiful oceanview from our room, and it was a short little walk to the restaurant. The buffet is what you would expect for Cuba, lots of pork and fish. It's open for breakfast, lunch, and dinner. We went for lunch once and it was crazy busy, so we stuck to the snack bar. On the Wednesday, they had a beach BBQ with fresh fish, salad, pork, and fruit. It was delicious!We didn't get the chance to try the a la carte, but was told that it was really good. Next time.The staff are so nice and accommodating, one brought us mangos and bananas from her own trees.There are a couple of downsides:1. The beach is beautiful, however, it can be VERY rocky, for someone like myself(who has neuropathy) it was nearly impossible for me to get into the ocean barefoot, bring swim shoes.2. There were Cubans also staying there(they were there for the weekend) and they were so rude, especially to the staff. To be honest, I was very shocked at their behaviour; they would cut in lines, bark orders, and leave their garbage all around the pool. In all my years of traveling to Cuba, I've never seen this attitude. A side note: If you are a cat lover, this resort was made for you! They have an absolutely beautiful feral colony who are so sweet and friendly. Being a crazy lady myself, you can imagine how happy it made me 😸 I will remember to bring cat food next time.All in all, this resort was the perfect family vacation for us. We can not wait to return!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- 1 a la carte dinner/specialty restaurant per week (dress code & reservations may be required)
- Snacks daily
- Unlimited International brand drinks, domestic beer, wine/lunch
- Hobie Cats
- Pedal Boat
- Use of bicycles
- Exercise classes (Aerobics)
- Daily activities
- Nightly entertainment
- 110 rooms in bungalow style villas
- 1 buffet restaurant
- 1 International a la carte restaurant (dress code & reservations may be required)
- 2 bars including Lobby bar & Pool bar
- 1 outdoor pool
- Sun lounges & towels
- 2 lit tennis courts
- Sundries shop
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- A range of watersports available
- Internet (fee)
- 1 queen or 2 twin beds
- Sitting area
- Cable/Satellite TV
- Full bathroom
- 220V (converters needed)
- Balcony or Patio
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Via Blanca km 60, Jibacoa Beach, Santa Cruz Norte, Jibacoa Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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