- What's Included
- All Inclusive Features
My first impression of this hotel was terrible. Needs a paint job and the air conditioning in the room will show 60 degrees when it is really 77 degrees. We were in a suite and the front desk said they would see if they could fix our air conditioning but then we were told it could not be fixed. It was around 90 degrees outside so to come back to a room and attempt to sleep in a room where you can't cool off was very frustrating. We changed rooms to a standard King with the same view and it was a little cooler and we also had a standing floor fan put in the room for sleeping. HOWEVER, Kareen and Ari in the Executive Lounge on the 5th floor are WONDERFUL! They take care of you as if you are family. They are so generous and pleasant and professional and caring. What we paid to upgrade to gain access to the lounge was worth every penny!!! My husband is allergic to bell peppers so Kareen would bring him a special snack if the happy hour food had bell peppers! The front desk was not helpful with the room air conditioning issue but when Kareen gets involved, it gets taken care of. We also enjoyed dinner at Cielo with Nelson as out server! Hard worker with a sense of humor and good food, makes it a great restaurant experience
8 day stay. On arrival we were given a 2 Queen room when a King was reserved 9 mo earlier. Though upgraded the next day, that rooms air did not work. Unless youâ€™re a Gold member, the internet is worthless in the room and non-functional outside. Hallway carpets are gross. This requires taxi rides to anything and the prices seem to fluctuate with driver. Beach is maybe 150 ft Wide.
I am a long time Hilton Honors member and honestly typically choose Hilton properties if they are available. We specifically chose this hotel because the location. Being in the middle of the island, we could head north or south for day trips and the Hilton location made the most sense. This property is WORN down - the exterior looks like it hasn't been touched in decades, the floors are dirty (we were on the 5th floor) and it just looks tired.The hotel grounds are beautiful - the pool is great, the beach is great, the quiet is great. I did think it was weird that the kid pool was filled with sand - I assume they will be doing something with that area. The service is fantastic - had some of the best service experiences ever here - Kareen in the executive lounge is fantastic! All the staff was super friendly, helpful and happy. The breakfast is meh - nothing worth writing home about We did eat one dinner at the bar and it was great. There is also a fantastic pizza joint within walking distance called Tomatoes. In the end we loved it - I traveled with 2 adults, a 12 year old and a 5 year old.
Beautiful site for hotel. Good junior suite. Decently priced. Good concierge lounge. Otherwise, horrible food with outrageous prices. Adjoining casino. Pretty dull and quiet. Mostly slots. Probably the best available.
Needs renovation, below par standards by having/carrying the name HILTON Breakfast staff was very accommodating and helpful, food quality is up too standards, Barstaff needs some additional training and better communication among each other
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast daily
- Welcome drink upon arrival
- Management cocktail party (once per week)
- 2 private beaches
- Use of fitness centre
- Sauna & steam bath
- Use of chaise lounges & towels at pool & beach
- Daytime tennis
- Casino matchplay coupon
- Scheduled shuttle service to downtown Willemstad (twice daily except holidays & Sundays)
- Live evening entertainment 4 nights weekly (subject to change)
- 196 rooms
- Beach bar & grill
- Pools including children's pool
- Fitness centre
- Spa offering beauty and health services
- Mini golf
- Tennis court
- Gold Palm PADI dive operation
- Watersports centre
- Casino & bar
- Gift shops
- Laundry services
- 24-hour room service
- Meeting facilities
- High-speed internet access
- Car rental
- Tour services
- Beautifully appointed rooms with 1 king or 2 double beds
- Satellite TV
- In room safe
- Coffee maker
- Clock radio
- Iron & ironing board
- Full bathroom
- Hair dryer
- Max. occupancy 4
For the Kids - Supervised kids club 8:00-noon & 1-5pm (4-11 years) (open 6 days/week - subject to change). Babysitting available on request.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
John F Kennedy Blvd, Willemstad Curacao
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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