Sunscape Curacao Resort Spa And Casino
- What's Included
- All Inclusive Features
Very disappointed overall with the Sunscape experience, especially the Sun Club. The impression via Apple Travel was that the Sun Club offered additional amenities such as Adults Only Pool & Bar Area, High Quality Liquor and Beer (both in the room's mini-fridge and at the pool bar.) Even when we requested the latter by note (with a tip), it was hit or miss. Also, the only "adults-only" area, the adults-only swim up bar, had more children than adults at any given time. The bar service was hit-or-miss on any given day, and was closed for no reason at random times. The food was below average, my girlfriend typically has a hot dog for lunch because there were few other choices. The Apple Vacation package also promised 24 hour room service and a 24 hour snack shop. Neither was true. The times that room service was available and menu options were available were few and far between. Calling room service typically took several calls before they would answer the call, due to understaffing. The number of restaurant options are also extremely limited, and the food seemed a bit mass produced. On the positive side, the beaches were beautiful, the water nice, and several water activities available for free. A shout out for exceptional service to Kenneth A at the Sun Club pool bar, who was cheerful and helpful every day. We looked forward to seeing him each day at the pool. He was one of the highlights of our experience at the resort. Overall, decent for families with small children looking for an inexpensive Caribbean vacation. Would not recommend for couples. Definitey would stay here next time in Curacao, would probably check out Mambo Beach.
We stayed at the Sunscape Curacao from July 6-13 2017The resort is very well situated, close enough to Willemstad (free shuttle if booked 24 hrs in advance through concierge). If there is no room on the shuttle, very easy and cheap to get there by city bus (van) just outside the hotel entrance.The resort itself is great. A little dated in some areas, but nothing desperate to be renovated immediately. Rooms are clean and the beds are wonderful! The beach is on a private lagoon belonging to the resort. It is beautiful, crystal clear water, lots of really cute fish. Bring snorkelling mask and snorkel, because you are only allowed to borrow the resorts equipment for 1 hour per day. You'll want to snorkel much more than that! There are a few parts that are tricky when entering the water, as there are rocks. However, there are also some great easy spots to enter with soft sand. The one problem with the beach is that there is a little bit of broken glass here and there. Keep your eyes peeled. Approximately 50-60% of the beach chairs NEED to be changed. Sagging and stretched out. The rooms on the 2000 block are noisy due to a wind tunnel in the hallway. Also, if there are any inconsiderate guests allowing their children to scream and run around in the hallway, the noise carries very loudly. The good thing about those rooms, they're very big. Lots of space. The food was good. Just the variety was extremely repetitive. We only ate breakfast in the buffet, mainly because the buffet restaurant is so dark, that the food didn't look appealing. It was good though, just too dark to really see what you're choosing. The Italian restaurant and the grill have delicious food for dinner, BUT, it's the exact same menu every single night. Would be nice to have a three night rotational menu???The lunch at the grill is also the same every day, except that two of the days they changed the format, and made it a Beach BBQ. That was cool. Beware if you have Celiac disease! There are many choices on the menu that claim to be Gluten Free. Caesar salad with Bread ! Not GF! Minestrone soup with noodles, also not GF! And many more choices. I don't think they get it. I would have liked to have spoken to the manager to understand what their understanding is, but I ran out of time, and my Celiac daughters were not with us anyways. Now, the problem with this resort! The service. The Lack of service. The unhelpful service. We are very easygoing people. We always end up making friends with the staff, and love to talk with them. This staff does not seam to want to talk to us. They barely crack a smile. They are slower than snails ( we understand island time, but this is beyond extreme). They half set the tables most of the time. Then, try to find a fork! You have to take initiative and get what you need yourself. If you kindly ask them, they will seam annoyed, and take forever to get it to you. My husband was getting up and getting his own coffee, milk,...There seams to be a lot of locals that also stay there. The problem is that they are waited on hand and foot, while we are ignored. Three hours one night to be served our meal (table of 2), and yet the table of 12 locals next to us were served and left before we ate. They also got water and drinks. They gave us water when they served us our desert! No one asked us if we would like a glass of wine or anything to drink. We feel that they are not well trained in the service department. One more thing, be patient during check in. Slow, long process. They speak to each other constantly while they are supposed to be serving you. Very very frustrating. ALL in all, this was a nice resort, with a lot of potential. If you can try to get past the poor service, it's great. Also, amazing shore dive shop across the street (The Dive Bus).
The hotel is ok! Many of the service people have bad attitudes and its hard to get a cup of coffee at the buffet in the morning. The casino was the worst, I hit for $100 on the slots and was told I had a $1 on my card. After speaking to one of the casino managers he agreed to give me $10. The people there also have a terrible attitude. Save your money and don't go to the casino. Don't say I didn't warn you. The positive part of our trip was the beach and snorkeling. Really great! The food wa good and the drinks ok. But the price was right and for the money we had a good time. Just do yourself a favor and steer clear from the casino. Lastly,the room we had smelled like mildew. Not good for someone with allergies.
I just got back from a Monday-Saturday trip. First and foremost, the beach is beautiful. We spent most of our time at the beach. As for the service, it was horrible. Every morning for breakfast at the buffet, we would wait 20-30 minutes before getting our drinks. It became very annoying. The Japanese restaurant is the one and only reservation needed restaurant. It was very good and the service was good there as well. The blue water grill serves lunch and dinner. This place was good for a quick bite to eat and the service was not bad there. The Italian restaurant was not even full and we waited 20 minutes before anyone even came to our table to order drinks. The rooms were okay. Looked a bit run down and could definitely use some upgrades. The people who run the entertainment were fun but became very pushy if you said "maybe" to any of their activities. This resort had shows at night but after that the night life was very slim. This is not a place to go if you're looking for a crazy nightlife.
We went the week of July 13th.ProsSnorkelingJapanese Restaurant - Sensei Shurman Son lots of fun. Very entertaining.Bluewater grill, lunch great steak sandwich. Dinner great ribs.Oceana Restaurant great clam cream soup and great red snapper.ConsBuffet breakfast really makes you want to go on a diet. Very slow in serving. Good luck if you get an extra cup of coffee or juice. Lack of spoons for yogurt. Pancakes and French toast not up to standard. Omelette lack of flavour.Italian, not real Italian food. Tomato sauce didn't taste like tomatoes. Pasta was not cooked al dente, over cooked. First resort that I've been to without wood burning pizza oven.Same deserts every day, got boring after the 2nd day.Overall it was an ok stay, but after 7 days of the same foods, couldn't wait to come home to real Italian cooking.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals
- Snacks daily
- A la carte dining
- Food and snacks available 24 hours a day
- Domestic and International beverages
- Beach volleyball
- Climbing wall/tower
- Complimentary shore dive daily for PADI certified divers and introductory dive lessons in the pool for non-certified guests
- Twice daily shuttle to the capital city and lively port of Willemstad - a UNESCO World Heritage Site
- 341 Rooms
- 5 Restaurants
- 3 Bars
- 3 Pools
- Tour desk
- Spa on site
- Fitness center
- Shops on site
- Business center
- Watersports center
- Tennis court
- Wireless Internet (fees may apply)
- PADI/Dive center shop
- Meeting rooms
- King bed or 2 double beds
- Some bathroom with shower only
- Air conditioning
- Ironing Board/Iron
- CD player
- In room safe/safety deposit box
- Balcony OR terrace
- Coffee maker
- Max occupancy: 4
- Max child occupancy: 2
Resort Location Map
Sunscape Curacao Resort Spa And CasinoCuracao,Curacao
- Hotel Contacts
- Extra Info
Dr. Martin Luther King Blvd. 78, Willemstad Curacao
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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