Sunscape Curacao Resort Spa And Casino
- What's Included
- All Inclusive Features
This is our first time in Curacao and we're very pleased we came here. The weather in September couldn't have been better and the hotel staff have been excellent (remember that word because you will hear it a lot when you stay here). Glad we picked the Sun Club at the Sunscape Curacao. Our bartender Kenneth kept us cool throughout the day and it was a pleasure to make his acquaintance. My wife and I were looking for a quiet place to relax and enjoy some time away and we found here.
Review of Sunscape All-Inclusive Resort and SpaThis review will be broken down into separate sections to better explain our experience here, and allow reviewers to read all or parts. Check-In Process: Overall Opinion: Great! Summary: Checked in via the Sunscape Members area (apparently we became members by the room we chose on Expedia – look for Sunscape Member rooms when you book because this was particularly nice). Greeted by a check-in/VIP services staff that were extremely pleasant and helpful in explaining what the resort had to offer. We needed to revisit them a few times throughout our stay and each time they were pleasant and helpful; every time we left their office, we left with a smile. No complaints here AT ALL, it was excellent service. Room AccommodationsOverall Opinion: FairPros: Rooms were clean and fridge was restocked each day with water, soda, juice, and beer. Cleaning service staff was very polite.Cons: NO HOT WATER! Lucky if we had a luke warm shower. We asked the front desk about it our 2nd day here, and nothing was done. If we would have known prior to booking, we would have rethought our stay here. Hot showers are looked forward to after a long days outside. BarsOverall Opinion: GoodSummary: Bar staff was very pleasant; typical all-inclusive quality drinks. I recommend sticking with the wine as that’s the only time I actually felt like I had alcohol. RestaurantsReview will be broken down by each restaurant as we had different opinions about EACH!World Café Buffet: Typical All-Inclusive Buffet food – quality is lacking, but wide selection. Service was nonexistent. Many times we found ourselves with no silverware / drinks for an entire meal. We ate an entire meal and no one approached us for drinks during that time; and the buffet was not busy with people. If approached by some of the staff, it was an unpleasant encounter and felt like you were disturbing them (definitely not all the staff, as some were extremely nice). This service issue appears to be due to under staffing. Oceana: Bad luck or bad service. Very slow service, about everyone got served before we did even though we were sat before them. Boyfriend had the Grouper – worst fish he ever had! As he said “Could have thrown it to the pelicans on the rocks and they wouldn’t have eaten it!” I had the salmon and shrimp, small serving, but ok meal. Hibachi: Elie our chef was AMAZING! He was hilarious and kept the group laughing the whole night. The waitress service was also fantastic. Refilled drinks before you even finished the first, or asked. Excellent experience here, highly recommend making the reservation to eat here more than once on your stay. Da Mario: Food was ok. We’re from NY, so it’s hard to top Italian in our opinion. Worth going back a second time as we did. Our service here the first night was impeccable compared to the other restaurant choices (minus Hibachi). Sue-Ann, Julia (or Juliet), Jean-Niasha, and a young guy with glasses, were FANTASTIC. So polite, greeted with smiles, and made our meal one we absolutely enjoyed. BlueWater Grill: Lunch I would skip, burgers, hotdogs, a simple menu. For DINNER, it’s a Steak House, and quite delicious. The Filet Mignon, and the Skirt Steak were juicy and cooked to order. We came here twice, but be prepared to wait if you don’t get there at 6:15 for an opening of 6:30. Thaya our waitress (both nights) was WONDERFUL. Very friendly, and attentive. EntertainmentSummary: Many different activities throughout the day to choose from, so get to know the activity schedule that’s provided in your room every morning. Entertainment staff is very involved with the guests, fun and friendly, really put in the effort to ensure you are having a great vacation. Night time entertainment is geared to an older crowd with saxophone players and local bands. Daily entertainment is a great mix for kids and adults. Mr. Choco was our favorite, he was fun and always tried to get us to participate in activities. BeachSummary: Beach is gorgeous, but rocky. Entering the water is a bit rough on your feet in most areas, there are certain small spots to enter the water in sand. Once past the rocks, there is limited section to stand. The water drops off DEEP pretty quick. Snorkeling is excellent (if you dare, venture out on the other side of the rocks – but go with the current). Snorkel gear can only be rented by the HOUR. Make sure you return, as we were not originally told about the time limit and were ‘hunted down’ – they put a bounty on us! Car RentalSummary: Horrendous. We went to the Car Rental desk in the lobby, and sat in the two chairs facing an older woman with glasses. She was on her cell phone, having a grand ole time and obviously having a personal conversation. We waited patiently for about 5-10 minutes to speak with her. Once she decided to end her personal phone call, she placed her hand on her face, elbow on the desk, and looked at us completely annoyed – no words, and gave us a stare. We ultimately decided to NOT RENT A CAR through this company because of her. We discussed our experience with the car rental lady with one of the staff members and their reply was “ Yea, she hates her job.” TO RENT A CAR: We went through an outside company called BORIC, and they were fast, affordable, and super friendly. AmstarSummary: The activities desk through Amstar was great. Both women at the desk were friendly and offered many suggestions for excursions/activities around the island. Excursion Recommendation: DO THE SCOOBYTOURS buggy tour! Make sure you go with Romiy! He was so much fun.
We're just finishing our week in the Sun Club. We came to Curacao for my 50th Birthday and it was very relaxing.The good:The upgrade was worth it. Even though the building is at one end and the restauraunts are at the other, it's not a far walk.The Sun Club pool was great and there was shaded areas, unlike the main pool.Kenneth, thank you for taking such good care of us while we were here :) You made the trip more enjoyable, and your drinks were great.We had a Romantic Dinner on the Beach on my Birthday and it was excellent. The food was great, the sunset views were stunning. The wait staff were attentive.Our room had a great ocean and pool view.We usually had chairs at the pool but we had to get up at 7 am to get one with an umbrella or the squatters would grab them and not show up until the afternoon.The only good restaurant is the Italian. We ate there 3 times. I recommend the Lasagne, although the Caprese salad could use more flavour... if it tasted like the Bruscetta topping, it would be outstanding.The staff are very nice and very helpful.We didnt see many people tip, which is a shame, because the staff deserve it. We did, because we appreciated what they did for us.The not so good:We were on the ground floor so any time we put on the do not disturb sign, some idiot would puposely knock loudly on the door then run away. It was probably the local kids who keep running on our property (and even jumped in the pool one day - had to be shooed away by Kenneth and the Security guard). Not much you can do about this though, except get a higher floor so you don't end up having to play nicky nicky nine doorsThe Bad:The Buffet is horrible. They really need some fans becaue with the humidity, it's been in the 40s every day - unless you were seated by the outer edge, there was no air movement. There needs to be more variety and better quality in the food. The chicken is bland and the beef is rubbery.Will not recommend the Bluwater Grill. I ate there three times (1 cheeseburger, 1 hotdog 1 steak dinner) and was sick after each time. The leave 'real mayo' out on the hot decks. Real mayo needs to be refrigerated.The email communication is exceedingly slow. I appreciate they probably receive numerous emails. But waiting more than two weeks for a reply is unexceptable. Someyimes they dont reply at all.An American couple decided to give the entire pool a free 'show' in the pool one day. Perhaps they didnt notice the kids swimming behind them. At least the mostly kept it quiet :-sOverall:Definitely stay on the Sun Club side.
Curacao is a beautiful island! The water is stunning, temperatures warm, and little rain. Our stay at Sunscape overall was good, a few areas that the resort could be improved upon but Kenneth from the Sun Club has really made it an enjoyable experience. Beyond making a mean mojito, he is extremely personable and has been a joy to interact with! The decor of the room is very nice. The air conditioning in the room worked very well and it was needed! Sadly, the exterior could use some love. I saw shingles falling off or missing from several buildings. Service / restaurants- restaurants were good but not consistent and had long wait times both to get in and to get served once seated. There was also inconsistencies between tables and food (e.g one night we didnt get bread although other tables had it, food seemed to be distributed haphazardly not in the order of tables being seated, and I ordered the same meal 2 nights and they were not actually the same).The World cafe for breakfast and lunch lacked organization in seating and service. Often times we had been half through a meal before getting a beverage. It also would be great if some fans could be added to circulate air.One mystery to me is why after the first 2 days we were never given any new wash cloths. Consistency and standards....Sun Club - we liked the check in process, having a beverage right there and a shorter wait time. Hit or miss on attentiveness and friendliness of staff when I went into the lounge. We liked that we had our own pool and seperate beach area. Downfall it was far from restaurants and nightlife and next to public beach. Kenneth was amazing but sadly the Sun club bar closed at 5 and there wasnt another one in close proximity. It also felt like a makeshift bar unlike other spots on the resort property. Give Kenneth a real bar! Also as paying a higher rate, I was personally upset that some of the higher quality liquors were only avaialble at the sun Club again which had limited hours.Overall, a good experience but some of the details were lacking that I have come to expect.
We read a LOT of reviews before booking and had some trepidation. The reviews that noted slow service, rooms not being opulent, and my fav the one that complained about rocks as you enter the water (oh my) - these are all true. But take in to consideration that you are vacationing in a tropical paradise, the weather is around 90 degrees all - I think the islanders move a little slow to conserve energy and not get heat stroke. Respect your fellow human beings and their culture, and the staff members are kind and friendly. Sunscape/Curaçao has a beautiful blend of many cultures and you will meet people from all over the world - so amazing. As for the location - totally amazing!! The beaches, the water, the views and the SNORKELING are incredible. We saw more species of fish in the waters outside the hotel that I have on snorkeling expeditions. In conclusion- if you want perfection and waited on hand and foot, this is not it. But if you want a perfect setting, kind people, and good food and drinks.....I highly recommend Sunscape. And speaking of drinks-a big shout out to Kenneth in the sunclub. Kind and generous with his drinks, his smile, and kind words!! He is the best!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals
- Snacks daily
- A la carte dining
- Food and snacks available 24 hours a day
- Domestic and International beverages
- Beach volleyball
- Climbing wall/tower
- Complimentary shore dive daily for PADI certified divers and introductory dive lessons in the pool for non-certified guests
- Twice daily shuttle to the capital city and lively port of Willemstad - a UNESCO World Heritage Site
- 341 Rooms
- 5 Restaurants
- 3 Bars
- 3 Pools
- Tour desk
- Spa on site
- Fitness center
- Shops on site
- Business center
- Watersports center
- Tennis court
- Wireless Internet (fees may apply)
- PADI/Dive center shop
- Meeting rooms
- King bed or 2 double beds
- Some bathroom with shower only
- Air conditioning
- Ironing Board/Iron
- CD player
- In room safe/safety deposit box
- Balcony OR terrace
- Coffee maker
- Max occupancy: 4
- Max child occupancy: 2
Resort Location Map
Sunscape Curacao Resort Spa And CasinoCuracao,Curacao
- Hotel Contacts
- Extra Info
Dr. Martin Luther King Blvd. 78, Willemstad Curacao
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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