Catalonia Gran Dominicus
- What's Included
- All Inclusive Features
everything in our room was leaking, water on the floor all the time! the resort is nice and big, you will find there everything you need, good coctails (sometimes with salt in mojito instead of sugar) fresh juice bar, amazing pool, bit destroyed beach, food was good as well. one big negative is ETC (exclusive travelers club) the employes are so enoying, waiting on every corner and bothering you 3 times a day with the same ridiculous deal. if you speak english you will not have a lot of fun, animators cares only about spanish, french of italian speaking guests. good holiday, but not worth the money i paid for.
This was the worst holiday my wife and I have ever had. The following is a list of issues that form the basis of our complaints• Continually had no bath towels, hand towels or face flannels. Every day there was something missing. Every day in the first week I went to reception with my complaint.• Shower had little or no power• Lack of hot water on a daily basis. Water was tepid on most occasions.• Air conditioning did not function properly. We set the room temperature at 19°C and the lowest it ever got was 23°C and some days it was up to 27°C. • The air conditioning unit leaked water during the night. My wife slipped on this on her way to the bathroom and had a very nasty fall. When I reported this to reception I was greeted with a shrug of the shoulders. No mention of “I hope she is OK”.I reported the leak at reception at 9.00am. I checked the room at 3.30pm to find that the unit was still leaking water but they had at least changed the towel on the floor!!!!! I went straight to reception to be told that the leak had been fixed. I disputed this and they said they would send an engineer. I said I would wait in reception for the engineer. They told me to return to my room. I said I would wait in reception for the engineer as nothing ever gets done. The leak was fixed but another leak occurred which I rectified by increasing the speed of the unit.The air conditioning system is antiquated and was in effect useless.• The telephone did not work. The zero key was not operational but all other digits registered. As it happens, the zero key is the one that you use to dial reception. I think this had been overused – probably for complaints.• The bathroom was in a disgusting state and was in need of a total make-over. It was badly painted and many of the tiles were either cracked or broken, and with holes in the grouting. The woodwork was badly painted and the whole area showed that no one cared or even bothered about the condition of the bathroom.• One evening, the bar – the only one on the complex – had ran out of whisky, vodka and baileys by 12.00 midnight – or so they said. There were still many people at the bar at this hour.• We had a choice of 3 a la carte restaurants. On two nights one of these was shut and the queues for the other 2 was , as you can imagine, somewhat long. On many occasions we had to wait an hour for a table. What this is like at high season when there are many more people one can only wonder.• The meals were of poor quality. • The maître d’ – a term I use loosely – taking the table reservations had a severe attitude problem. This seemed systemic with many of the staff particularly with those at reception whom I saw on a very regular basis.• The final point relates to an incident in the swimming pool. A gentleman was seen floating face down in the swimming pool. Several of the guests managed to get him to the side and tried to resuscitate him. No Staff around at this stage despite a lot of shouting. After a while a doctor arrived but nothing could be done for the poor fellow. He was put on a stretcher and carried they him past families with young children with no cover over his body. Absolutely abominable.!!!!!!
I’m here now, we arrived two days to find our standard room wasn’t ready, so we were upgraded to a privilege room which at the time I thought great. The room is nothing like in the pictures but it was ok apart from the lovely view from the garden terrace of a builders dumping ground (picture added) the next day after being locked out of our room for two hours we managed to get in to get our cases to move to the standard room. By this time our expectations where very low, and we’ve not been disappointed, rooms shabby and dated from the 60s and found out last night there’s a leaky air conditioning unit (picture addled). Of back to reception today, but I don’t fancy our chances of anything to change to that would be any better.
Arrived 2/11/2017 after 71/2 hour flight took just over hr n half to get to the resort ,we booked and paid extra for a comfort room for two weeks the room we received was not what I would exactly call comfort very outdated with noisy air con but I suppose it was a bonus that it worked as heard from other guests a lot of the facilities in their rooms didn’t work properly . Their also seems to be a big divide with guests who pay a lot of money to come here and this so called privileged guests makes you feel very uncomfortable as as there are certain areas on the beach for example where there are sun beds with shades and very little sun beds with shades for other guests to use on the beach . I don’t know why they don’t do what Spain do and charge extra for a sunshade on the nice part of the beach , this is very off putting for other guests . In my opinion why don’t they make the resort all the same and equal for all guests instead of this horrible segregation of privileged and non privileged it seems to be a big problem as I’ve talked to so many guests ( very few English ) and they seem to agree . Pros of coming here lovely beach with clear waters , nice surroundings food is ok not fantastic by all means but nice enough although have experienced cold or Luke warm dishes that instead Should be hot . Cons this horrible divide of privileged and non even the seating for non privileged guests are hard and uncomfortable where really they should be paying attention to accommodate everyone as you expect nice seating etc you do not get it here unless of course you pay to go privileged which works out $25 per person per night !which in my opinion I’ve paid a lot of money to come here even upgraded to comfort rooms before we come paying an extra £200 per person for our room and not receiving what I would call a comfort room ! By all means I wasn’t expecting really high standards as it’s only four star and I the Caribbean but I do expect better for what we paid for . Also this different bands have a purple for privileged we paid for comfort and had orange band like the rest then there’s red and green bands so what’s the difference ????? Air conditioning is very noisy toilets don’t flush properly oh by the way you get chased off areas that are privileged very confusing ex specially on the beach area . Can’t state enough how bad this divide is as I found you should get same service who ever you are as paying enough to come let’s see if things improve only been here a few days this has seriously got my back up and other guests . Apart from that is nice place don’t think I’d comeback due to this privileged problem made a lot of guests uncomfortable if it weren’t for that I would come back for the beach alone
On our arrival reception was only interested in updating our room from Comfort to Privilege, only to discover none was available. As we arrived early we went to have lunch, and returned to reception and were told to wait...........after about an hour were handed an envelope with a key. This Comfort Room was situated parallel to the road for Delivery trucks. No hot water. and we had to ask for our Beach towels, not in the room.On Tuesday we complained to the Sunwing Rep that there was no hot water nothing done. We complained again on Wednesday only to be told that we were using the water at PEAK hours, we tested this from early morning to late at night still cold. The A/C needed repair as when it goes on the noise was like the train starting on the tracks. This occurred about about 3 times each night, so one was unable to sleep.Finally on Thursday they asked us if we would like to go to the other hotel in Punta Cana. If we did not experience these problems we would not have moved as the grounds were well kept, the beach was excellent. We did have trouble trying to explain what we wanted as there was little or no English spoken. It would have been great if we spoke Spanish, French, German I guess we just picked the wrong resort.Meals were very good and excellent variety, rooms although outdated were kept very clean.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Lunch & dinner at Grill restaurant and Pasta & pizza restaurant, reservation required for dinner
- Unlimited Domestic drinks
- Introductory Scuba lesson
- Daytime tennis
- Daily activities
- Nightly entertainment
- 404 rooms in 2 storey villas
- Main buffet restaurant & 1 a la carte restaurant
- Grill restaurant
- Snack bar
- 2 bars
- Tennis courts (night - fee)
- 2 pools
- Fitness centre
- Gift shop
- Beauty salon
- Massage centre (fee)
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- In-room safe
- Bathroom with shower only
- Balcony or patio
- Max occupancy 3 persons or 2 adults & 2 kids
For the Kids - Kids Club for ages 4-12. Kids ages 13-16 can enjoy the Junior Club with sports and entertainment.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Catalonia Gran DominicusLa Romana,Dominican Republic
- Hotel Contacts
- Extra Info
Bayahibe Playa, Bayahibe 10501 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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