Iberostar Hacienda Dominicus
- What's Included
- All Inclusive Features
We just got back from our eleven night stay at the Hacienda Dominicus. It has been three years since we were there last, and there were some changes. We now had our own "personal" concierge who was Jonathan and he did a fine job, especially helping to replace our non-functioning refrigerator (took a few days, but it was replaced).We had requested a room in Building Four since that was the building we had been in the past. Apparently Four is now reserved for members of the "Club". (More on that later.) We were assigned a room in Seven, which turned out to be quite convenient to the beach, pool and dining. If we go back, we would probably request that building.Pros: Staff (as always, muchos gracias to Yan at the Lighthouse Bar, who was always ready with our favorite drinks); the staff is hard-working, polite and always ready with a "Hola".The ocean was wonderful, as always. One day we actually had "surf".The food in the buffet was good, with Friday night "Lobster Night". Pretty good lobster.Restaurants are now non-smoking, which is lovely. Just wish there was a way to prohibit smoking on the beaches.I usually went down to beach around 7:30 in the morning and had no problem with securing a "front-row" palapa. One day we didn't go down until late morning and there were still plenty of lounges and palapas available-just not "front-row". We only went to one show and it was fun. The Star Friends have so much energy and enthusiasm. We went to the "Decades" show. My only "complaint" is that their number highlighting Frank Sinatra from the 1940s was "Bad Leroy Brown" which was written in the 1970's and I never really associated Sinatra with that song. Cute dance number, though. Cons:Pushing us to join the "Club". Huge fees, no real benefits as far as we can see. Actually the section of the beach set up for the members of the Club was kind of pathetic looking. We like meeting all kinds of people, and not being "exclusive". The private bar area was also kind of sad looking.Reservation restaurants were all excellent, except for the Geisha. Food not that great and they actually forgot to serve half the people at our table their soup course. I told our waiter that hubby hadn't gotten his and they brought him a bowl, but no one else got any.Note about mosquitoes: In all the times we have been to the DR in January and February, I have never had a mosquito bite. Three days before we left, I got quite a few. We had one rainy day (Tuesday) and Thursday I noticed I was getting bitten. Perhaps the rain brought them out, I don't know, but I got some of them in our room. I killed a couple in our bathroom. I recommend taking bug spray.
All personnel at the hotel are extremely cheerful and obliging. The pool and the beach are wonderful. The food is also very good, there are a great variety of dishes in the buffet restaurant and also there are some "a la carte" restaurants that have to be booked in advance. We were a group of 20 and we had a great holiday. We have had to use the medical services available in the hotel (but is an external company) and they are very expensive and unprofessional. They suggested we have to take a USD700-ambulance to another city treat some ear infection.... we solve the problem taking a taxi to the nearest town hospital. We have had a very bad experience with the scuba provider at the hotel (another external company but it says Iberostar!). Our last morning we have arranged a snorkelling trip and we have been told to be there at 10 so we could leave at 10:15. We were on time (with a group of 5 kids) and at 10:45 they could not tell us when the boat will come to pick up us, they try to contact but they could not...As it was our last morning, we didn't want to spend it waiting for the boat to come, so we returned the snorkelling gears and decided to suspend the trip, asking our money back. They refused to return the money even the cancellation was not due to a bad weather condition or anything like that. We discussed for a while, the manager said we could complain to the company's central offices in Valencia! (totally unprofessional and dishonest).At the end, they gave us a voucher for some other sports activities that we could not use totally because we were leaving the hotel the next day.....Another thing to mention is the internet connection, the signal is very unstable.
My family of 4 had a great week from Dec. 22-29. We stayed in block 3 near the pool and beach; I recommend this location. Our rooms were standard and spacious with well stocked fridges and nice warm showers. We spent most of our time relaxing on beach chairs that were easy to find at any time near the boat rentals, which we used for catamarans, kayaks and windsurfer. Snorkeling is also good. We found the short excursion from Dressel divers was not much better than what you can find near the hotel. Food was very good, especially paella made by the beach and the Christmas dinner with endless lobster and crab. The buffet was consistently excellent, especially the fruit, smoothies, pastries and omelettes. We tried 4 a la carte restaurants and liked the Mexican best, though they were all good (French, Japanese and Steakhouse). We noticed a few small mistakes with cooking and serving but no big deal. Resort staff were outstanding everywhere. Max and Francis made lasting impressions. The landscaped grounds, trees and various birds make this place a joy to behold.
We were in room 2108.The room was always clean and well supplied with towels.Minibar was a bit hit and miss.The one big minus was no hot water before 9 am,so you had to take cold showers in the morning.Food was plentiful and of good quality both in the main buffet and in the beach restaurant.Of The a la carte restaurants we tried the "gourmet" and the steak restaurant.The food was good,but not exceptional.However the reservations we had,we made ahead of time from home.We were unable to get any reservations during our stay.People are friendly and try very hard to be helpful.We found Martin in reception and Johnatan of customer service exceptionally nice,polite and helpful.The only sour note was a bartender in the lobby bar by the name of Carlos,who was downright rude and insulting.He should not be dealing with customers.Probably washing floors would be more appropriate for him.His boss Sr.Lorenzo apologized for him and tried to make amends.We are beach people,so we were somewhat disappointed.Due to a significant "dip" close to the shore and very soft sand it is difficult to get in and specially out of the water unless you are a young athletic individual.Also walking on the beach is difficult.The grounds are beautiful and well maintained.The swimming pool is huge with plenty of lounge chairs and shade.In fact,there are 4 pools.Drinks at the bars are not watered down as in some other resorts.Service is usually prompt.All in all an almost perfect vacation.
We(I , my wife and 5 years old daughter) just came back from out 7th (11 nights) trip to this resort and we still LOVED it.In my last year’s review I mentioned about the beach being rocky in places. This year the beach is in top shape. I could not find one rock when I wanted to. So, thanks for that.The food was delicious .. I think it was better than last year. We met new chef named Cynthia. She told us this was her rookie year at this resort. I certainly did not feel that based on verity of food she had to prepare every night. She came to our diner table almost every night to chat. Thanks for that Cynthia.I have one complain . it’s called mosquitos . I understand it’s a tropical climate. I understand it’s hard to deal with mosquitos or other insects when temperature 80F+ all year around.But, it was a bit much for out taste. Here’s an example.We lived on the third floor in building 6. After we put out daughter to bed we usually go to balcony to watch a move till she fouls a sleep. This year we had to buy a bug spay . that was the only way we could watch a move without being beaten by mosquitos.So, I hope there’ll be something done to solve this issue... Other than mosquito issue everything else was just fine. After my 7th trip to this resort we still want to come back…I just need to figure out when…Daniel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All domestic drinks
- Introductory scuba lessons
- Exercise classes
- Dance lessons
- Nightly entertainment
- 496 rooms in seven 3-storey buildings
- Buffet restaurant
- 4 a la carte restaurants: International, Mexican, Japanese, Steak House, dress code & reservations may be required
- 3 bars
- 3 outdoor pools
- 2 lit tennis courts
- Hot tub
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Free WiFi internet
- 1 king or 2 double beds
- Ceiling fan
- In-room safe
- Balcony or patio
- Full bathroom
- Max occ. 4 persons, up to 3 adults
Kids Club - Kids 4 to 12 enjoy supervised activities daily at the Kids Club, Playground, Games Room, Kids pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Wedding Packages - Are available. Please inquire for more details.
Resort Location Map
Iberostar Hacienda DominicusLa Romana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Bayahibe, Bayahibe Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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