Iberostar Hacienda Dominicus
- What's Included
- All Inclusive Features
We stayed for 11 nights at this hotel early May 2017. The hotel is very nice, clean and tidy. We were not greeted to the hotel and reception staff was quite rude asking for passports and nothing else. Not a welcome or thank you and didn't smile. We notic d this a lot. Our door lock was broken when taken to our room, no bottle opener and the concierge reported this. It took 4 days and 4 complaints, one by our tour operator but still not fixed until I complained again. Not a good service !!Unfortunately as English speaking only, we felt a bit out of thing as not much spoken English at all from the staff. There were not many English there at all, mostly German and Argentinian who don't sem very friendly. Also they go down to the beach early, early and put towels on the sun beds so you can't get near the beach, we soon did the same.We also visited The Steakhouse and found the staff quite rude and abrupt, not knowing how to greet people and felt quite unwelcome so too at the Japanese restaurant where again the same. It was all quite rushed for a meal too.During the evening they had music at the main bar by reception and although not totally closed in with windows everybody smoked and as non-smokers we found this awful to sit in smoke all night. There should be allocated areas outside for this especially with lots of children there too. On several occasions my husband asked for a specific drink and it 4 times to get the right one, sometimes didn't bother as they did not understand even when pointing out on the menu!!A word of warning!! Do not go to the breakfast meeting they ask you to go to join their Iberostar Club. It took 2 1/2 hours of a morning and eventually were told it would cost 15,000$!!!!!! only to join.We spent most of the time down at the beach which was fantastic. The water was very warm and clear and you could see the different fish. We also on one occasion were fortunate to see a 2' turtle from the end of the pier one night waiting for the sun to go down. We were told that his was a very rare thing to see so we felt great after this.We went on a trip organised by tour operator to Santo Domingo but unfortunately he put down we were German as he was German. Luckily our guide spoke English but we did not get the same information as he forgot to translate sometimes. There was not much to see at all and you were pushed towards shops all the time. The best part, which we had 20 mins, was to see "lakes" underground down lots of steps and back up again after a photo or two the back up to coach. Not worth the money. Would be better to pay to go to national park you would see more flora and fauna instead of downtown housing, etc.After all of the above, the hotel and our room was kept very clean and tidy, no concerns there and there was a good selection of food. We did have a wonderful time and the weather was exceptional but we would probably look at another hotel that catered more for English.I hope this has given you an idea of the hotel, etc. Could not fault for cleanliness and food. We did come back with a good tan!!
3/28-4/4 2017. My wife and I spent 7 days at the Iberostar Hacienda Dominicus. We found this resort to be very peaceful and relaxing. We were treated by warm and friendly staff who gave us cold drinks when we arrived. We had access to 24 hour dining and this all inclusive resort had beverages, both alcoholic and non alcoholic. A beautiful swimming pool and access to the ocean allowed us to participate in non powered water sports including snorkeling and catamarans. The beaches were well kept and clean. There was a man who handed out coconuts with straws to drink the milk. The staff were all extremely friendly. Our personal concierge Paula, contacted us daily to make sure we had no problems and everything was to our liking. The waiters were helpful and kept our drinks full, our favorite was Victor. We used Island Sun for ground transportation and Pedro made sure we left on time and made our flight. The maids and grounds keepers were outstanding . If you want a nice relaxing vacation with a family atmosphere. If you want warm ocean water that is crystal clear. Nice staff that give you personal attention. The Iberostar Hacienda Dominicus is the resort .
We arrived on 24th April. We requested a quiet room away from noise and it was a lovely room with a nice garden view. But was also close to pool without the noise so was very happy with room. After we checked in after 18 hours of travelling and waiting around in airports etc we were very tired so after quickly unpacking and eating we went back to room to get some much needed sleep. Whilst we was asleep someone came in our room. I think it may have been a maid but wasn't sure. I was going to phone reception but my hubby said to wait till morning because it was between 9 and 9.30pm that this happened. When I enquired the next morning why someone came in our room they didn't understand us. It was very frustrating. I understand it is a Spanish speaking country but the reception should be bilingual in all languages in my opinion. If not don't accept English guests! A rep from Thomas cook said a maid was probably bringing fresh towels. I don't mind if a maid was bringing towels, it's just I had a card on the table saying they worked between 8.30 and 5.30 so wasn't sure who came in and was concerned so just wanted an explanation and to put my mind at rest. Our chambermaid did a wonderful job keeping our room clean. The grounds were beautiful and very well maintained. The grounds men worked very hard. They are a credit to the hotel. There are a few workers that let the others down down on guest services though. Even one saying he could show us a way of getting better service if we upgraded. Well I'm sorry I shouldn't have to upgrade to get a better service. He's English was surprisingly good. Maybe he should work on reception! Buffet restaurant was a real struggle for us. It was always overcrowded. Struggled some mornings to find a table. Staff were always happy and helpful though. Food was always the same. I was just sick of it in the end. Just didn't look forward to eating. Had a bad stomach for the whole 2 weeks. You really should invest in some more toasters too. Maybe upgrade the ones you have too. One that toasts both sides. We tried all the speciality restaurants. The steakhouse being our favourite. The Mexican was weird. On one occasion I went to buffet to get a starter and ended up having the same for my main. The beef in the main was really chewy and horrible. I left mine, my husband made a brave attempt with his and left all chewed pieces of chewy beef on his plate. The el colonial I have no words just horrible. Not pleasant. Now, deep concerns with the Japanese restaurant. The chef used the same utensils to stir the cooked beef, chicken and vegetables etc as he used to stir the raw fish. Having worked in a restaurant before this is a BIG no no. Also, we had to pass the bowls of rice around from guest to guest till it reached the guest at the other end of table. Glad I was at front so no one touched mine other than my husband. My husband couldn't really join in the entertainment activities very well because of the language barrier. On saying that the entertainment team were very friendly and would always high five us. Randy at the pool bar made mine and my Hubby's holiday. He is a credit to the hotel. The pools could do with a refurb. Lots of missing tiles around the jacuzzi part. Looks scruffy. Night entertainment was soooo boring. Could never find a seat, was always in Spanish. Only went to one show in the theatre because always went back to the room after dinner because had nowhere to sit in bar before it started. It's a big hotel with a lot of guests you need more entertainment places in the hotel other than there. Maybe open the nightclub earlier with a more fun atmosphere than what's on offer in main bar. I'm too young for waltzing. Our first week the weather wasn't good. Lots of rain. Not hotels fault but there was nothing to do when it rained. Me and my husband spent it walking aimlessly around the hotel in circles or in our room. We spent a fortune on excursions because we was so bored. First week we was really miserable and wanted to go home. We're on holiday we're shouldn't feel like that. Second week improved but only because the weather improved and we met some other English speaking guests. Beach was ok but was disappointed. Couldn't really snorkel first week because sea too rough. Second week we tried but was nothing to see really. Other guests were taking bread out to find fish. You should put up signs not to feed bread to the fish. It's not good to the eco system. Although, I don't suppose it would be adhered too. You are also not allowed out far enough to go explore because of the boats taking guests on excursions. I'm sorry I couldn't leave a better review but I'm not going to lie. It's an honest review from me. We went with big expectations because of the other good reviews and was so looking forward to it. I even taught myself a few Spanish words but the language barrier was just a bit too much for us even if the staff were friendly. Just on that reason alone I would not recommend this hotel to other English speaking folk. Sorry
amenities were excellent. One hour per day of sailing a Hobie Cat catamaran was INCLUDED in our package, so "all inclusive" is really "ALL INCLUSIVE" at this facility. Minor issues with the room and the billing arrangements were handled promptly, courteously, and efficiently handled by Jaris at the concierge desk. She followed through on some minor issues that took several days to resolve. These were billing matters to which we did NOT expect an immediate response!
This was our second trip to the Dominican Republic. I will say Iberostar Hacienda Dominicus was by far a better experience than the first. The resort was set up as we are use to with Iberostar in Mexico only this was just one hotel not multiple hotels on one property. The property and beach were beautiful. We found the staff to be very friendly and accommodating. I would especially like to acknowledge Yasmin in the buffet resturant who seemed genuinely happy to see us when we arrived for our meals. The food was typical all inclusive and with a decent variety so we always found something to eat. We also are in the Japanese and Mexican restaurants that were nice but not like NYC Japanese or Mexican.The rooms were standard, roomy and clean. The housekeeping staff was very friendly and accommodating.We were able to snorkel off the beach which was nice. Bring a piece of bread for the fish.In the Iberostar in Mexico the evening entertainment was pretty good almost every night from what I recall. Here we thought two of the nights were good not so much the other nights. The Michael Jackson night our last day there I think surprised us all. We were not expecting much but we're pleasantly surprised. All in all we had a very relaxing and enjoyable experience here. I would recommend this hotel if you are shopping for all inclusive in DR.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All domestic drinks
- Introductory scuba lessons
- Exercise classes
- Dance lessons
- Nightly entertainment
- 496 rooms in seven 3-storey buildings
- Buffet restaurant
- 4 a la carte restaurants: International, Mexican, Japanese, Steak House, dress code & reservations may be required
- 3 bars
- 3 outdoor pools
- 2 lit tennis courts
- Hot tub
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Free WiFi internet
- 1 king or 2 double beds
- Ceiling fan
- In-room safe
- Balcony or patio
- Full bathroom
- Max occ. 4 persons, up to 3 adults
Kids Club - Kids 4 to 12 enjoy supervised activities daily at the Kids Club, Playground, Games Room, Kids pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Wedding Packages - Are available. Please inquire for more details.
Resort Location Map
Iberostar Hacienda DominicusLa Romana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Bayahibe, Bayahibe Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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