Luxury Bahia Principe Bouganville
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We are a couple, stayed for 2 weeks in October, 2016. It started very well, we had our room ready immediately by arriving to resort at noon. But we got a corner of villa 54, 1st floor with construction side near the balcony and back door of the buffet. The construction was almost completed so it didn't bother except of an unattractive high fence. But it was a conveyance activity on a twenty-four hour basis with those door and personnel were too noisy. The room was big, but smelled bad, especially the bed pillows. My wife asked to change her pillow and got fresh one only for 4th try and at 4th day. I was impressed by safe box, it was very good and modern, with illuminated control panel. And this is it. In our last evening here I tried to take a whirlpool bath, but after 40 minutes waiting when it will filled up I gave up: the water flaw was so tiny and the tube didn't hold the water enough. All I wanted just to warm up after rain on the beach. The room service was so bad, and I'm so much disappointing with absolutely no desire to describe it now in the review. It consist as many as absurdism as a ridiculousness. Somebody can explain me, WHY we got only 1 face towel EVERY DAY for two of us in the room? I have to say we spent first 5 days to call to the concierge or to reception to get everything we missed: gel, shampoo, bathrobe, bath towels replacement, water in fridge and so on. I am comply when I know the housemaid doesn't speak English neither I speak Spanish. But why she took the dirty and wet things from the floor and put it on the wall's hook? -- Repeatedly, day after day. Why she took the plate with utensils from the floor near the entrance door and PUT IT BACK on the table? How could I signal her that it's for removing? Maybe put it in trash bin? I want to stop it now but have to say I just gave up after 5th day. The rest of 7 days we shared one face towel for both of us and we were afraid to ask it replacement because of possibility of a continued harm. Food in buffet and 2 restaurants we used were not so good in total. We once ordered a lobster for $33, it was tasty and well cooked. Also I liked the burgers in the buffet and some seafood, but nothing else. Few times I took a soups and it's consistently oversalted. But much worse were when my wife felt food poisoned on 3rd day. Probably after fish eating. She had an agony and passing out soon after dinner. Fortunately, we had a medical kit with us and after my care she felt better so I decided don't call a help. Next day I felt sick myself but not so dramatically and we started to pick the dishes more careful with recognition what are not spoiled, not overcooked etc., and I'm not mention a diet.The personnel in the buffet or in the restaurants hardly understand what you ask and very often when you ask something they say "yes" or head nodding but do nothing. Or like this: I had asked a black coffee and he had brought me cappuccino, as it happened once in restaurant. I left the place and served coffee myself using coffee machine in the lobby. And there is a tip: never ever sit on the table which missed some of the items on it such as napkins, coffee cups or plates or salt/pepper and so on. Keep your nerves healthy and don't buy their smiles or promises like "just a moment, have a seat, just a moment". Why? Because when you don't have an empty glass on your table it could means you are already drunk and don't need it anymore. The same with a coffee cup or missed plate... So you have an idea. The next tip: never ever go to the restaurant without your beverage of choice in the hand |glass or a flask|. It's especially for case when you want a particular liquor. In the "Le Piscada" (doesn't matter how it's named) restaurant I asked a "good scotch". They don't understand what is it. Even when I asked "whiskey". Finally I got something yellow with taste of cheap watery whiskey poured behind the scene with no-name. But you have to had a Chivas, or Black Label from lobby or beach bar, just ask it by pointing to a particular bottle.Once I got a glass of high quality liquor from beach bar. But the ice in my glass was very dirty, with black dirt inside the cubes.About Wi-Fi. It worked on the beach and in the room, but very unstable. Don't try to understand how it works, because they try to switch your free connection to сhargeable by rotating login page with timer or with set-up applications. Our last 2 days there were no internet at all with a message "wi-fi IP not configured". We just left the resort and I have no idea how long the situation would lasting.About pool: I don't like it much, it's not so deep in my taste, just 1.25 m, so you have to walk in it with bent knees.The only "luxury" I found in that resort is children's absent. I have no idea what's else. Really.The sea here are not for swimming, as I understood, but for kayaking, because it very calm. Also you don't need a snorkeling mask here, you couldn't see much anyway. You have to by trip to Natural Pool or to other place to enjoy a clear water. We used kayak here in the resort and liked it. But be extremely careful when you buy a trip from tour operator. We bought a tour to Saona Island, called 'Saona VIP' and were abandoned in that Island without food, water, any kind of information and without promised amendments. The guide said "Me go. You stay". So we were three couples from resort who just dropped under the hot day sun when hundreds of other people from other resorts also left the Island on 12-15 boats. We waited an hour, just sit and peering over horizon (in sum we spent for waiting about three hours -- waiting buses then waiting boats). One ticket costs $130. Don't need to describe the story in full. It was a natural suffering. We are finally returned to resort and had a full money refund from Mr. Ross, worked for Apple Vacation company. We paid him cash and he gave us cash back without any receipts. We have no trace of it, even a tour booklet, which we asked to return to guide person before the trip. But after 3 days HE ASKED |Mr. Ross| MONEY BACK TO HIM again. We refused and he acted aggressively. So it was a scam. But when that gang of scammers used speed boat instead of promised sailing catamaran, I injured my back. We are not young people and jumping not for us definitely.I am glad we returned to our home alive. Seriously.
I would not say it is a 5 star resort, but for the money it is a very nice place. Staff was wonderful. Food was great. Pool was clean. Reason for not giving it a higher rating: 1) thin walls in the room. Could hear the neighbors talking at 3:30 am, 2) bad house wine. No other way to put it. Optional purchase of bottles at ala carte restaurants, but would prefer anything better than the glass wine offered, 3) fitness center is small and minimal, 4) common open air areas were HOT. Fans too high up to be effective and no air circulation. Would we go back, yes.
Just arrived back from here had great time food was plentiful & tasty with a good variety grounds are immaculate, rooms comfy & spacious staff friendly & helpful pool great, beach clean shame about the sea but can't be helped overall lovely hotel
My husband and I visited the resort for our honeymoon. Not sure why others had a bad experience with the staff here, there was quite a few people who spoke great English. The best part of the trip was definitely the people - those who worked there and those who we met. A big thank you to the animation team - Manuel and Alexander (ANIMO!!!!!!!) you guys where amazing!! So funny and entertaining, never a dull moment when they are around ;)Mac (aka Super Mac!), our butler was so sweet...he genuinely cared about our wellbeing and if we were having a good time. One night, I was all dressed up heading to a nice dinner, and it started to rain. Mac saw and called over a little buggy to drive us to the restaurant even though it was a little walk away <3 if I could take them to Canada with me I would!!!Shout out to the entire bartending team by the luxury side of the pool..they always remembered your drink - Joel even went out to get a bottle of cranberry juice for my drink when he saw me coming :)Thank you all for your hospitality and kindness - you all made us feel like we have known you guys for years. We both hope to see you guys again one day <3
Second time in 8 months. Still a good place to go. Entertainment still good , buffet is ok. Restaurant a la carte brazilian ,gourmet(french) still good. But the il pescado(fish) no good for 7 of us realy dont like.and the service was poor. Italian poor services.pool bar waiter's looking like they not enjoy serving. I know they change de manager(manuela) for patricio ( i have an issue with my room and i feel he dont want to help us , he ask me to pay $1200 to change room. Besides that ok i dont think i go for a3rd times
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail upon arrival
- Buffet breakfast, lunch and dinner
- Unlimited a la carte dinners (reservations required, based on availability)
- Unlimited domestic drinks (house wine included)
- Mini-bar restocked daily (water, soft drinks, alcoholic beverages and beer)
- 20% discounts on spa treatments
- Turn-down service
- Beach towels, bathrobes and slippers in room upon arrival
- Access to all services and facilities at the Grand Bahia Principe La Romana
- 24-hour room service
- Waiter service at pool/beach
- Butler service
- Access to an Exclusive Snack Bar
- Exclusive area on the beach
- VIP room amenities
- Admission to the disco (drinks included)
- Daily activities program
- Nightly entertainment
- Dance lessons
- Pedal boats
- 244 rooms
- 1 buffet and 3 a la carte restaurants
- 5 bars
- Snack bar
- Motorized water sports (fee)
- Beauty salon (fee)
- Spa (fee)
- Convention facilities
- WiFi in the lobby
- Lounge chairs and towels
- Medical services (fee)
- Scuba diving centre (fee)
- Tennis court
- Golf, nearby (fee)
- 1 king-size or 2 double beds
- Bathroom with bath and shower
- Living area with sofa bed
- Flat screen TV
- Bathrobes and slippers
- WiFi (fee)
- In-room safe (fee)
- Occupancy up to 3 adults
Resort Location Map
Luxury Bahia Principe BouganvilleLa Romana,Dominican Republic
- Hotel Contacts
- Extra Info
Ctra. San Pedro - La Romana Km. 12, El Soco, San Pedro de Macoris 21000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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