Cofresi Palm Beach & Spa Resort
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- What's Included
- All Inclusive Features
Check-in: it was an awkward and annoying process, the representative assisting us was trying to show us where our room was and the things we have access to.. it wasn't very clear and we were all confused. We arrived at 2pm. Check-in isn't until 3pm. At 3pm the lobby was overwhelmingly full of people waiting for shuttle busses to get to their rooms. While we waited for our shuttle from 2-3pm we were able to grab drinks and have lunch. Getting to our room from the pools and beach was about a 5-10 minute walkRoom: our room was nothing fancy. We didn't have any towels and our fridge was empty when we arrived. They don't have do not disturb signs for the door which I thought was strange. I normally don't like for staff to come into my room while i stay at a hotel. (Just my preference). Our clock was falling apart, I found hair on top of the bathroom sink and on the shower curtain. We had to pay $3 per night to use the safe, which is absolutely ridiculous. Food: Nice selection, lots too choose from. No complaints.Special accommodations: I ordered a cake for my husband's birthday. I requested a red & white cake with pineapple filling, instead we got a white and pink cake with a buttercream filling. Definitely not worth $20. Such a disappointment. Staff: Most staff members seem miserable. Like they hate their jobs. Etc. I went to the pharmacy to buy bandaids and the girl at the cashier was texting while I waited to be assisted. Our cleaning lady was very nice but she looked soo exhausted every time we saw her. That says a lot about this resort. Overall: this is a low budget resort. We will not be returning or recommend it to anyone. We didn't feel comfortable and we were disappointed from the moment we walked in. I was with a group of 7 people and we all felt the same way.
My girlfriends and I booked 3 rooms at Lifestyle Crown Residence and when we arrived we were moved to Cofresi Palm Beach Resort. First and foremost, we wanted to stay at Crown Residence and then when we were moved this is what we experienced. First, having multiple roaches in one of our rooms and on the stairs of our building, which was number 42 and no one came to clean them after we made a complaint. I have stayed in your resorts in the past and never have I experienced what we did this time. While we enjoyed ourselves it was purely because of the company we traveled with and from a select few of your employees. If I had to give our stay a star rating, I would have to give you guys one star, maybe two. I was so highly disappointed being that we were looking forward to this trip and I had high expectations of what I had experienced once before.
I booked a Groupon because the pictures seemed nice and it seemed to be a relaxing place. Anything BUT! First room they put us in was gross, floors were dirty and there were puddles of water everywbere, woke up and our bathroom ceiling was leaking everywhere, after a hassle to transfer rooms, we got the same room and probably even worse. We left a cigarette just on the nightstand and in the morning it was soaking wet, all of our clothes were wet that we left our stuff on the patio. The walls were wet that water was dripping down them. Our suitcases even had mold spots when we left. Entertainment is a joke. Nobody knows what your wristband means and when you ask everyone has a different answer. We wanted to watch the NFL game Sunday, got dressed from the pool to take a shuttle across the resort just to find out they didn't have the game. Pretty sure we had a sign on our for head asking to take us off the resort because I have no idea how many employees asked to. The only club is ICE, but let's just say the 300 degree temp inside of this basement club is anything but ICE! So disappointed especially after being at the airport and talking to other people who stayed other places who loved it. Also we spent the first day at the pool by ourselves, we thought we might be the only ones on the resort for a while. The bartenders at Cheers were awesome. They made our trip the best of what it could be. Cheers to them!There is a million stairs at this resort, and although they say shuttle it is never at the same time and a lot of time will drive right past you. Just completely sketchy! Our phone didn't work in the first room. I used it Saturday night in the 2nd room to call the desk and it worked and then I tried to call the front desk for bell hop the morning we were leaving and of course it didn't work again so we had to carry out own luggage to the shuttle which was not easy at all! All in all I wouldn't recommend this resort to anyone unless your staying in one of the VIP rooms because although our bands said VIP, it was farrrrr from!
I am a vacation club member and was very dissatisfied with the room I was in. It was not representative of the room I had (which is the same price) when I signed up for membership. I was led to believe that all of the rooms at that price were comparable and they are NOT at ALL. Moreover, the bathroom did not have hot water and there were continuous issues with the toilet. I requested repair service THREE times before these issues were addressed! I requested and was moved to another room, which was the same as the first and it also had lukewarm water. There was also the issue with the HVAC. ALL of the HVAC units for the building were right outside our door, so there was constant noise from them.
Obviously I love this place-This is like my 6th visit . The entertainment is great. I've visited other hotels in that area and the entertainment is no comparison. The shows are so professional-like Los Vegas! I enjoyed seeing the entertainment crew at the pool side too. Special mention to Francisco-Mini Me, Kandy, and Julio-The Rock. These guys were so friendly. I feel like family when I visit. Always a warm welcome. Very hard workers and they aim to please!!! I told my friends always to visit and they have....Until next time thanks for the experience. Thanks Francisco-Mini Me, Kandy, and Julio-The Rock again ......Luv and miss you guys!!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hr all-inclusive
- Breakfast, lunch and dinner daily
- A la carte dining
- Theme night dinner parties
- 24 hr Domestic & select International brand drinks
- House wine with lunch & dinner
- In-room mini-bar stocked every other day w/soft drinks, beer & water
- Lounge chairs & towels at beach & pools
- Introductory scuba diving lesson in pool
- Beach & pool volleyball
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 468 rooms in twenty 2 & 3-storey buildings
- 2 buffet restaurants
- 7 a la carte restaurants, dress code & reservations may apply
- Beach bar & grill
- 8 Bars including: 2 Swim-up pool bars
- 7 outdoor pools including one 3-tiered pool w/cascading waterfalls
- Children's pool area with waterslide
- Fitness facilities
- Watersports centre (fee)
- Spa (fee)
- Gift & boutique shops
- Business centre w/Internet (fee)
- WiFi in lobby (fee)
- Doctor on-call (fee)
- Concierge service (fee)
- Laundry services (fee)
- 18 hole golf course nearby
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or terrace
- Max occupancy 3 adults or 2 adults & 2 kids
Wedding Package - please inquire for prices - includes:
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Cofresi Palm Beach & Spa ResortPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
1 Paradise Drive Cofresi Beach, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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