Grand Bahia Principe San Juan
- What's Included
- All Inclusive Features
This is a great family resort, quite far from Puerto Plata, but worth it once you arrive as this is a full featured, self contained complex with all the amenities you need. The beach is not as nice, but the pools are fantastic. The food and service was excellent.
This review is written as a Member of the Privilege Club also.LOCATIONThe hotel is located in a remote position. You’re basically staying in the resort unless you make a concerted decision to leave.RECEPTION & CUSTOMER SERVICEThe service I’m afraid is very poor. We had to check in at the Privilege lounge. I was asked about our specific requests for room choice which I gave them. I requested twin beds. We were shown to a lovely suite with a large king size bed. This isn’t what I requested. We then had to wait for a new room. When this was allocated, the smoke alarm kept beeping and the plug on the bath didn’t work. I know I’m old fashioned, but I like a bath. After 10 hours of travelling we sat in the privilege lounge for 3 hours to wait for these issues to be resolved. There was a language barrier and I felt that everything was a fight.PRIVILEGE LOUNGESThe lounge was ok. Not on par with that of the other branches of the hotels. I felt that I connected with the female staff much better than the male. The women seemed to be able to make more credible decisions to resolve issues.ROOMSThe rooms are dated. It transpires that this is one of the first groups of hotels. It definitely needs an overhaul. There is good cupboard space, beds are comfy and room is airy. It’s not brilliant, and I would rate the quality of the rooms as a 3 star.GYMThe gym equipment was dated. There is no treadmill.. There is one bike two stepper machines, and free weights. It does the job.RESTAURANTWe had a la carte most nights. I read some of the reviews from others here about the locals coming here at the weekend, and initially I thought some of them were quite cruel. Having now visited the hotel and experienced this for myself, I’ve got the say that it was like a feeding frenzy at a zoo at breakfast time. It was truly awful. We got up early just to make sure that we had a decent breakfast Friday to – Sunday as most of the food would run out. BEACH AND POOLLovely pools here but I spent most of my time on the beach which was lovely.WIFIWifi is available throughout the whole hotel and was really very good considering it was free.I would‘t come back to his particular hotel.
My daughter and I went for girls trip hotel was amazing,very clean beautiful hotel.Staff was absolutely wonderful,we would like to say thank you to a few Waldy,Tonya and Maria and everyone else that made our trip very memorable. Very relaxing atmosphere, we met alot of wondering people from all or the world. Definitely will be back. Paridise Island and snorkling was breathtaking.
My Mom, daughter and I visited this resort from Nov 4-11 2017. We arrived in Puerta Plata airport and my husband had arranged for transportation from a service DSSR) on trip advisor as it had great reviews and was $30 less than Privilege Club rate. They had free wifi and provided a great service. It took us around an hour and 20 minutes to reach the resort. When we arrived at the resort, we were taken right away to the far end of the resort for Privilege Club check in. We were there on a certificate. Make sure if you are too, bring it to present (we did). The staff were very friendly and we were brought to our room that was very close to that end of the beach. We had two rooms and were given them side by side on the main floor as we had requested. We purchased the high speed wifi for the week (which enabled 4 devices). It works very well throughout the resort except near the Privilege Club section of the resort. In addition, our rooms had no hot water. This wasn’t a problem, the resort was able to move us. We were really happy with the new location. It was closer to the main lobby, had hot water and we could get wifi in our room. My grandparents are in their 90s and my husband was at home so we wanted to be able to stay connected while in our rooms. Our room numbers were 1405 and 1407. Perfect location. Reviewers do talk about the large number of locals on the weekends. As the resort is pretty empty during the week, I can see why management opens it up to locals on the weekend. They offer $200 for the weekend for families. As a result there are lots of them. I really liked the diversity and energy that the locals brought to the resort. Other reviews talk about the outshines in lines and at the buffet on the weekends. There is a little of that but I noticed that staff address it directly and there is a security guard in the dining room. That behaviour could happen anywhere. I have been to Europe and it is the very same thing. The resort is huge and we were able to take carts to get around. No problems getting carts. I did notice that the same trolly service isn’t as frequent here as other Bahia locations and there are no benches or stops to wait at for trollies. The beach was great. It is very long and great for swimming. My mother is elderly and had no issues with getting into the ocean. The sandbags that stop the waves is wonderful I also liked that the water was deeper than other Bahia resorts as the sand bags are often much closer. Yes he sand is brown. That’s what we have in Canada so we are used to it. The water was warm and delightful. Awesome sand bottom and no issues with coral for walking. I brought snorkelling gear. No coral so not much to see. We spent all of our time at the Privilege Club area of the beach so can’t speak to the pools or other areas. No problem getting lounge chairs so no need to save them. If you wanted a cabana, getting up early is this only way. People have mentioned sand fleas. There were lots of them. Maybe it’s seasonal. We got just a few bites but others were covered. We changed our towels before we brought them to the room each night and showered off at the beach. I’m not sure if this made a difference but we didn’t have as many bites as others. The food. At the buffet it was always fresh. It was monotonous after the week but that would be anywhere. There was something for everyone at the buffet. We ate at the Japanese. It wasn’t great. The Italian was pretty good and while we didn’t go to the Mediterranean one, we heard that it’s the best. The service in both the main buffet and snack bars were excellent. We used the spa for services. Massages and facials. It was awesome! My daughter and I got our services side by side on the beach. It was very relaxing. Would we go back? I think so. The service is excellent and the beach is great.
Soooo I chose Bahia principe because it was last minute and it was my birthday so I came here. Check in was smooth with Donald at the front desk, he was nice and charming. Always greeting you with a smile. I have a list of people who really made my trip here great and I will mention them at the end. First off, THE WIFI is non existent. It’s 14.90 per day and 60.00 for the week and it goes in and out. You can only get WiFi in the lobby and that part sucks because you would be in the lobby all day, basically not even needing a room. I was taken in a cart to my room. When I got to my room, checking everything out.. just on the first day alone, I had a few complaints. When I got in the room, checked the toilet and it was wrapped nicely with the Bahia principe paper around it so that let me know “it was cleaned”... ummm yea right... I lift up the toilet cover and there’s tissue all in the toilet floating around. I flush it and the toilet doesn’t flush. I call front desk to try to resolve the issue. I called at least 3 times. Yamaris, who works at the front, GREAT Person, moved me to another room, got to that room and there was no hot water. Robert, from the front also, came to the room with me along with the maintenance guy to try to resolve the problem and told me he wasn’t leaving til it was fixed. It was fixed and I did stay the night in that room however being that I traveled alone I had requested not to be in a room at the back so I was moved again. The next room was perfect. On the 2nd day in this room tho, I woke up to no water AT ALL. Told the front desk, they fixed the water in the shower but I had no water in the sink. I’m not one to keep complaining however I do want what I’m paying for. I want the basics at least. The entertainment at night was good. They had diff shows. The alcohol they serve is ok. You can tell the hotel is outdated. On my third day there I was approached my one of the guys selling memberships for the privilege club there. I only did it for the free WiFi for the week. The resort is child friendly being that it has play areas and such but I wouldn’t bring my kids here. People smoke all over the place with no consideration. The things I would say that the hotel needs to do is UPGRADE. Make some MAJOR renovations and not only to the privilege club. Get better WiFi. Your customers advertise your place at this point, it’s nothing to brag about. The food was ok even tho it gave me bouts of diarrhea. I did have a massage while there, marisol was great. The place is ok but it’s not worth 4 or 5 stars at all. I would give it 2.5 or 3. Give more English channels on the tv and get more bilingual staff. Not everyone speaks Spanish and it’s so frustrating trying to listen to the nightly shows at the resort and they only speak in Spanish. Cater to everyone. Great helpful front desk staff included: Donald, YAMARIS and frailyn. Frailyn And yamaris was my favorite. Cart drivers: JOAN!!! Pronounced jo-han! He’s funny, always smiling, so nice and down to earth. Loves his job and you can tell that he’s a hard worker and he has great conversation. He deserves a raise. Dining area: Jhonathan is excellent. Loved him. So sweet and the female hostess was as well. Always smiling. For the most part everyone at the hotel except for 1 person who worked late night at the front desk was very rude. Any question that you asked him, his answer was IDK. Very rude. Other than that, everyone was nice and the hotel was ok but I had too many little issues that should’ve been fixed beforehand to come back. Thanks for the hospitality though.
Have just returned from a 2 week holiday with family. Age ranges from 16years to 54 years. We have stayed at this hotel before and decided to return to see the changes that have been made.Rooms have been done, well T.V's are new but the decor is same just a lick of paint.Maid service was daily with towel changes, sheets and general cleaning.Our Maid Maria was excellent, fridge was restocked daily, complimentary bathroom shampoos etc were replenished.All staff were happy and were smiling at all times, even when the hotel lets in the local Dominicans at the weekend. Unfortunately our first weekend there was terrible, trying to get something to eat was, well, tiring. They were like locusts, their plates were piled high with food and left nothing for us holiday makers, even some staff said it was busier than normal.Animation team were brilliant. Joel, Daniel, Jeffrey, etc, too many to mention were very good at keeping you entertained. Forgot to mention Dianna, she was excellent, ( she was in the kids club ) even tho we don't have any youngsters ourselves, she stands out and does an amazing job!!!! Well done Dihanna.Entertainment at night is good, husband joined in quite a few times, and won even against the locals, but they were also cheering for him.Everyone is entitled to their opinion, but recent reviews have stated that staff don't smile and rooms are not done, but I can honestly say that is not the case, some people just complain about the least little thing.The resort is clean, gardeners working all the time, waiting staff, bar staff and all staff are very friendly, if you have a problem they will try and solve it for you.Overall our 2 weeks there were excellent, have met new friends who I know will be keeping in touch, from England and overseas.Everyone's holiday is different and we make it what we want to to be. Will definitely return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 1 a la carte dinner per specialty restaurant/week w/reservations
- 24 hr snacks & beverages
- Unlimited Domestic drinks
- Mini-bar (beer, soft drinks & water only)
- Free admission to the disco (Local drinks included)
- Daily activities program
- Nightly entertainment
- Free Wi-Fi in lobby
- 1 hour per day of selected non-motorized water sports
- Sunfish sailing
- Boogie boards
- 1 introductory scuba-diving lesson at the pool/person/stay
- Mountain bikes
- Mini golf
- Disco, drinks included
- Pueblo Principe Bar & The Pub
- 940 rooms in 76 two-storey villas and 11 three-storey buildings.
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Mediterranean and Japanese, dress code & reservations required
- 24 hr snack bar
- 6 bars including Beach bar, Swim-up bar, Karaoke terrace bar
- Convenience & gift shops
- 4 Pools
- Children's pool
- Mini golf
- Tennis courts
- A range of watersports
- Exercise room
- Merengue lessons
- Scuba Padi Dive clinic (fee)
- Horseback riding (fee)
- Beauty salon (fee)
- Wi-Fi in lobby
Hotel Rooms include:
- 1 king or 2 single beds
- Mini bar
- In-room safe (fee)
- Wi-Fi (fee)
- Satellite TV
- Full bathroom
- Balcony or terrace
Kids Deals - One child 2-12 stays & eats free when sharing a room with 2 adults and existing bedding. Second child pays special kids rate. Max 2 kids.
For the Kids - Kids 4-12 can enjoy supervised Kids' Club, wading pool, playground, and playroom. Babysitting service available (fee).
Pueblo Principe - A Dominican style village located at the hotel entrance (fee).
Honeymooners - Receive a bottle of rum or tequila and fruit basket. Wedding certificate required. Maximum 6 months after the wedding. Request at time of booking.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Bahia Principe San JuanPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Ctra. Gaspar Hernandez - Rio San Juan, Km 18, Rio San Juan Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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