Grand Bahia Principe San Juan
- What's Included
- All Inclusive Features
This is a great family resort, quite far from Puerto Plata, but worth it once you arrive as this is a full featured, self contained complex with all the amenities you need. The beach is not as nice, but the pools are fantastic. The food and service was excellent.
This hotel is tired and desperately needs renovation. The staff are pleasant enough but lack direction. It is almost like Mr Bahia has left the building and left the staff to their own devises.The maid service was very poor. We had to change rooms due to the air con flooding our room. Although we asked reception at 7.30am to sort the room by 5.30pm the room was not properly mopped, in fact the wet cushions which were on the floor had been put on the bed. That was now soaked as well.Half the hotel facilities were closed and the beach is definitely not what you would call a Carribean beach. The sand is not white, more like grey gravel.If you are travelling with TUI watch out for the rep Bernardo, he lied to me and deceived me. He got me to sign a report on his tablet to say that I agreed with what he had said. When I received the report by email what he had made me sign was actually a disclaimer.IIt's a shame as we based our holiday on the Bahia in Mexico which is fabulous and I would thoroughly recommend.
I have bern a guest of Bahia Principe for two weeks now - I adore all inclusive food and drinks, swimming pools, great animation shows, the care of the staff, etc. My little daughter, Julianka, adored evening dancing shows with Dhiana- the clown. Diana used to take care of my child at the Mini Club opened for few hours a day, and made Julianka feel very special. Gracias Diana and all Bahia Principe entertainment staff:)
Yes, every hotel makes great efforts to achieve but not this one.I am writing this because I want to express my total disappointment and to describe my bad experience from Grand Bahia Principe San Juan.No welcome drinks upon our arrival, but that’s OKROOMS:We got Room 1236.Very outdated. Broken and chipped tiles; big wet spot on the bedroom wall from the daily rain; horrible cable TV (95% Spanish speaking channels, pixelated or snowfall like pictures); no full length wall mirror; bathroom with old fixtures; takes a while for the water to get hot and we had constant struggle with the water pressure. To wash myself I had two choices: cold shower or to stand on one leg and to keep the water diverter in upright position with the other leg in order to get a hot water through the rain shower head. This way I was able to wash my hair. Can you picture my position? Sounds funny but is not when you are trying to wash up. One night there was some problem and the whole resort was left without water(hot) at all. No choice, cold shower again. After four days of complaining we had been moved to room 1222. We lost more than 3 hours of our day to do so and 1 hour to wait for a maintenance man to drill new holes in the wall to change the safe (the old one didn’t locked properly). We wasted a beautiful day to deal with this nonsense. FOOD:There are three restaurants and a main buffet. Only one restaurant is working at the time for dinner. No restaurant on Sundays and Tuesdays but the buffet. Dolce vita – food is so-so, with rubbery, elastic calamari and pasta far from Italian, salmon main dish is the only one worth to eat; Takara – sorry, but never wanted to try it again, one time was awful enough; Orquidea – delicious food from the first bite to the last;Buffet restaurant – had not so many choices for breakfast and every day the same. Same three types of cheap cheese, same three types of cheap salami, same sweet beans, fried or mashed plantains. Realy? On weekends is full of local people which doesn’t bother me a bit but to stay in line for 15 min. to get two fried eggs I think is a bit ridiculous. Because of the poor desserts selection in the restaurants we often went to the buffet for sweets and fruits. Imagine my disgust when one night we saw a cockroach freely roaming into the tray with a crème caramel. This really grossed me out. We never touched desserts again during our stay. In regards to the beach – there was no place to wash your feet from the sand nearby; the sand is dark and it feels like you walk over ground. The water in the ocean is warm but very murky and full of seaweed and seagrass.There was beach construction at the same time - excavators, big trucks going back and forth, transporting loose sand or soil.This resort is not held to the same standards like the rest.Everything was presented to us differently and our expectations couldn’t be further from the reality that we faced in Grand Bahia Principe San Juan.And please do not make statements like: “ due to unusual weather conditions” and “Grand Bahia Principe San Juan turned 20 years” because they are not acceptable.And please do not throw at me meaningless and generic words of excuse that doesn’t make me happier, change my situation or the bad experience I endured. I feel enough offended and disappointed.The bottom line is that my “memorable vacation experience” will prevent me to recommend this resort to anyone else.
Positives:Staff friendly and patient with little kids. Kids Club is great with excellent staff, especially Dahiana. Facility is well maintained.Negatives:Food could be better. Local shop workers constantly on the beach harassing people to shop.
Nice things ;The staff are very niceThe food is goodBADjuice is all flavoured sugar syruplocals are on the beach constantly asking you to buy from them. They are so pushy it got to the point I did not want to go to the beachThis hotel asks you to not flush your toilet paper. They expect you to placed the used item in the garbage can and leave it there until the maid empties it every day. GROSS!!There is no way this place should be more than 2 star just for that item alone.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 1 a la carte dinner per specialty restaurant/week w/reservations
- 24 hr snacks & beverages
- Unlimited Domestic drinks
- Mini-bar (beer, soft drinks & water only)
- Free admission to the disco (Local drinks included)
- Daily activities program
- Nightly entertainment
- 1 hour per day of selected non-motorized water sports
- Sunfish sailing
- Boogie boards
- 1 introductory scuba-diving lesson at the pool/person/stay
- Mountain bikes
- Mini golf
- Disco, drinks included
- Pueblo Principe Bar & The Pub
- 940 rooms in 76 two-storey villas and 11 three-storey buildings.
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Mediterranean and Japanese, dress code & reservations required
- 24 hr snack bar
- 6 bars including Beach bar, Swim-up bar, Karaoke terrace bar
- Convenience & gift shops
- 4 Pools
- Children's pool
- Mini golf
- Tennis courts
- A range of watersports
- Exercise room
- Merengue lessons
- Scuba Padi Dive clinic (fee)
- Horseback riding (fee)
- Beauty salon (fee)
- Internet (fee)
Hotel Rooms include:
- 1 king or 2 single beds
- Mini bar
- In-room safe (fee)
- Satellite TV
- Full bathroom
- Balcony or terrace
Kids Deals - One child 2-12 stays & eats free when sharing a room with 2 adults and existing bedding. Second child pays special kids rate. Max 2 kids.
For the Kids - Kids 4-12 can enjoy supervised Kids' Club, wading pool, playground, and playroom. Babysitting service available (fee).
Pueblo Principe - A Dominican style village located at the hotel entrance (fee).
Honeymooners - Receive a bottle of rum or tequila and fruit basket. Wedding certificate required. Maximum 6 months after the wedding. Request at time of booking.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Bahia Principe San JuanPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Ctra. Gaspar Hernandez - Rio San Juan, Km 18, Rio San Juan Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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