Grand Bahia Principe San Juan
- What's Included
- All Inclusive Features
This is a great family resort, quite far from Puerto Plata, but worth it once you arrive as this is a full featured, self contained complex with all the amenities you need. The beach is not as nice, but the pools are fantastic. The food and service was excellent.
Very brief but memorable stay at Grand Bahia Principe San Juan. Beautiful property, lovely grounds and a great pool area. The buffet for breakfast had many many choices! I had a very spacious junior suite. The staff was pleasant & helpful. I will be back!
It was our second visit to bahía principe San Juan and as expected the room and service was impeccable.The food at the buffet restaurant has improved a lot since our last visit. The gourmet restaurant food and service top 5. The Italian restaurant needs some menu improvements as well as the Asian, hope to see some changes on our next visit.The animation team is doing an amazing job,has improved a lot since last year as well, I will only mention a few of them Elizabeth,Carlixto, Ledixon,Daniel,Janilda and also the one at the Hard Rock Cafe which I don’t remember his name.Luis from the disco bar, where the ones that made the best out of our stay “ great job guys”. Will not end this review without mentioning Annyibert Gonzales for being the best customer service and public relations. I will see you guys again soon.❤️❤️❤️
We travelled as privilege club members being given a "Free" week here for signing up prior a few years back. What they don't share with you is if you come on a certificate- You'll be treated like nobody! Our understanding when purchasing into the club was when arriving due to "Availability " they'll give you sea view, suites..ect but in reality thats not the case. You'll be given a standard room and unless you pull a huge fuss and demand to be changed to what you paid good money for(your membership)- then you will be moved and they act like they did you a huge favour. We did sit down and spend a good couple hours with management asking to be explained the membership contract we purchased better and they did do that - for that we are grateful and have now learned every level of your membership gets you different service. Gold memberships are the most low- Due to hotel "Availability" which if they can get away with it will put you in the worse room possible. Praying you won't complain, which most don't and then if u do, come back and asked to be moved they make you sit for hrs and only then say "Ok we will move you now or "tomorrow" is sometimes said and then you get the suite you should've been given from the start.Platinum memberships get you suites/ocean views. / Pay your own week.Diamond memberships get you the service and rooms you thought you were signing up to right from the get go- Just a FYI For anyone who might have been misinformed like us. It was my husbands birthday while there and although pre-arranged via email prior and then asking again in person I requesting decorations, special dinner/ cake~ Absolutely nothing was done except given lip service. Management should learn if you don't plan to do anything then say that but don't tell guests you will make sure stuff will be done and then give NOTHING. The only thing honoured was the cake. Which was delicious - I will add. We got to share it amongst the restaurant/guests and friends we met while at the resort since it was large and the waiter was very accommodating.Our room had small problems i.e.: No hot water - but once addressed they were fixed in a timely manner. I do feel the staff do try their very best to make the most of your stay while there. The staff management will even admit they know this resort is outdated and is far from a 5 star. 3 at Max ~ All the reviews you read about the locals coming in Friday and completely taking over the resort till Sunday afternoon are 110% true.If you checked in Sunday late- you'd feel like the resort was empty and get the most of your week relaxing, enjoying..ect until Friday night came along. if you plan any excursions - Saturday is A GREAT day to be away from the resort. Special shout out to Eddy who goes over and beyond for his guests and never says no- if possible. You made our eating there enjoyable. Thanks- Special Shout out also to Louis Antonio (spelling?) driver for the privilege club who again goes over and beyond for his guests to help ensure their stay is a pleasant as possible within his means. WE love you and wish you all the very best!Will we spend our good hard earn $ to come again (although on a certificate you still need to fly there and pay your own transfer- which speaking of Transfer service we used Rosario plus his beautiful daughter Jennifer joins him also. Company name- DSRR Whassup # 1-809-399-0427 half the price of which the hotel will charge you to come from airport and absolutely excellent service! Rosario provides transfers, excursions EcT alsoFree Wifi, serves all drinks/water, juice,coffee...ect - speaks excellent English and its about 1hr 20 mins from airport to hotel and he chats if you choose telling you all about the Dominican and what your passing. We cant praise his service enough! He never asked for $1 ahead of time - we paid at the end when he came back end of the week for his service. Rosario truly goes over and ABOVE for anyone who uses his service. I only wished we'd used him for our day away from the hotel. As we ended up booking through the club "Sonny" who is very nice and the trip was ok but not exactly as expected. As we were explained it wasn't safe to do it any other way.Bottom line. Will we back- NO, not at all- far to many other Bahia resorts who will go the extra mile for their guests.
We joined the Grand Bahia Privilege Club in December and were given a free trip to this resort. When we read the reviews we considered not using the free trip. I'm glad we went ahead with our vacation. We loved every moment of our trip. We were pleased with the facilities and we will definitely return. In the past I've traveled to Jamaica, Turks and Caicos and Bahamas. Bahia San Juan was by far our best vacation. The staff were incredibly friendly and accommodating. Most other resorts that I have visited won't offer exceptional service unless you are a bit tipper. At Bahia San Juan the staff treat you like gold and don't expect anything in return. We had so much fun at the resort that we only opted for 1 excursion. My teenage girls had a blast as well and made many new friends. My only complaint would be that the servers don't seem to be aware of the urgency of fortifying with coffee in the morning. They seem too laid back on that issue. We also found if very challenging to arrange a late check out but in the end, the resort came through. The food at the French restaurant was incredible. We didn't try the Asian restaurant and we found the Italian mediocre. We were very concerned about bugs as they were mentioned in most of the reviews but we didn't even have to use but spray. We were a little disappointed that we didn't get to use the catamaran or kayaks because the red flag was up each day but the resort staff can't control the weather. Don't bother bringing snorkel gear because it is not a great location for snorkeling. Overall, we were thrilled with our vacation. The staff went above and beyond to make us feel like royalty. Special thanks to Delvi and Javier at the privilege club.
What you are about to read is the tragic story of a weekend at Grand Bahia Principe Rio San Juan, let's say that the only thing that was Grand about my stay was the disappointment. But I'll be fair and separate what was good from bad. Let's start with the good areas. The good:-The bedroom was great, very clean (except for the bedcover), it seemed like it had gone through renovations some time prior my visit, it had a nice A/C, TV, and bed. Points for that. -The overall quality of the installations at the Hotel was really good, no complaints there. Big pools with the right deep for adults.-The food quality was ok, not the best I've tried at hotels but certainly not the worst.And that's about it. The bad:-A horrible menu at lunch service (Almost no type of meat whatsoever), and it was the same menu every day. By the way, did I mention that there were cats running around at the restaurant?-Plastic water and wine glasses with super vivid scratches.-"A la carte" restaurants were far from being a la carte, you could only ask the waiter for one of the options in the main course menu, everything else (and I mean, everything else) had to be selected by yourself at a buffet table. -In one of the restaurants, we had an unpleasant moment because the reservation was mistyped at the Lobby and it said "For 7 people" while we were in reality, 8 people. They didn't want to put an extra chair and dish on the table because of "aesthetic". -It was the birthday of one person in my group and the restaurant staff refused to sing happy birthday because "You need to order that at the lobby 24hrs prior your visit".The worst:-Definitely, the worst topic about my experience was customer service. Staff always wanted to make jokes that were inappropriate. They wanted to hit on girls knowing that we were all couples in the group. The service was so bad that I felt I was not paying. Waitresses went to your table and took cutlery and crockery to put in another table (without your permission), You had to be very careful when you were eating because if you stop to talk to the people on your table then a waiter or waitress would appear out of nowhere to take your dish. They would hang up the phone when you called from your room. -Logistics was the second worst aspect of the hotel. There was no doubt they didn't have anyone thinking about it. From the moment you did the Check In to the moment you left the hotel, there was always a weird process you had to do before enjoying something. For example, when you wanted to go to the fun area you had to walk across the hotel to look for the items you were going to use, like the pool sticks and balls.-They almost never had the pool system running, one day at 10 am we couldn't enter the pool because they were cleaning it with a broom while the pull was full of water. Extremely nasty.Verdict:I will never go to the hotel again and probably not to any in the hotel chain (neither in the Dominican Republic nor in Mexico or any other country) due to their poor customer service, the lack of respect of their staff and the non-existence logistics in the hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 1 a la carte dinner per specialty restaurant/week w/reservations
- 24 hr snacks & beverages
- Unlimited Domestic drinks
- Mini-bar (beer, soft drinks & water only)
- Free admission to the disco (Local drinks included)
- Daily activities program
- Nightly entertainment
- Free Wi-Fi in lobby
- 1 hour per day of selected non-motorized water sports
- Sunfish sailing
- Boogie boards
- 1 introductory scuba-diving lesson at the pool/person/stay
- Mountain bikes
- Mini golf
- Disco, drinks included
- Pueblo Principe Bar & The Pub
- 940 rooms in 76 two-storey villas and 11 three-storey buildings.
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Mediterranean and Japanese, dress code & reservations required
- 24 hr snack bar
- 6 bars including Beach bar, Swim-up bar, Karaoke terrace bar
- Convenience & gift shops
- 4 Pools
- Children's pool
- Mini golf
- Tennis courts
- A range of watersports
- Exercise room
- Merengue lessons
- Scuba Padi Dive clinic (fee)
- Horseback riding (fee)
- Beauty salon (fee)
- Wi-Fi in lobby
Hotel Rooms include:
- 1 king or 2 single beds
- Mini bar
- In-room safe (fee)
- Wi-Fi (fee)
- Satellite TV
- Full bathroom
- Balcony or terrace
Kids Deals - One child 2-12 stays & eats free when sharing a room with 2 adults and existing bedding. Second child pays special kids rate. Max 2 kids.
For the Kids - Kids 4-12 can enjoy supervised Kids' Club, wading pool, playground, and playroom. Babysitting service available (fee).
Pueblo Principe - A Dominican style village located at the hotel entrance (fee).
Honeymooners - Receive a bottle of rum or tequila and fruit basket. Wedding certificate required. Maximum 6 months after the wedding. Request at time of booking.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Bahia Principe San JuanPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Ctra. Gaspar Hernandez - Rio San Juan, Km 18, Rio San Juan Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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