Grand Bahia Principe San Juan
- What's Included
- All Inclusive Features
This is a great family resort, quite far from Puerto Plata, but worth it once you arrive as this is a full featured, self contained complex with all the amenities you need. The beach is not as nice, but the pools are fantastic. The food and service was excellent.
Me and my family of 8 ages 4-80 years old travelled to this lovely hotel April 28-May 5 2017. I must say I was extremely worried because of some of the negative reviews I read but after getting to the hotel and meeting some of the staff things quickly started to look up. I'll try my best to keep it brief but there's just so much to say lol. Let's start with the positive and then end with some suggested improvements. The hotel is about 1 hour and 20 minutes from Puerto Plata's airport. The guys that took us to the hotel were very welcoming and already had our room keys and itineraries ready so check in was done on the bus. They also had free wifi on the bus(we travelled with Air Transit vacations from Toronto) so that was a bonus. We were in section E7 my room had lovely view of the beach which was steps away. For myself I would've preferred to be in E1 so I would've been closer to everything such as the buffet, main pool and lobby...I like to be where the action is :) If you prefer something more quiet than my villa would've been perfect for you...a little bit of a walk but fine. FoodThe buffet was excellent!!! The service there was great...everyone was very helpful. Special mention to Carmen in the buffet you were so sweet and accommodating and took care of us all week. There is plenty of variety so you should never go hungry even for the picky eaters. It gets a little crowded on the weekends because the locals come in but that didn't bother me at all. The locals actually kept everything quite lively...I found them to be fun to be around.A la carte's/StaffItalian was pretty bad but the staff there were incredible! I had ordered a birthday cake for my son and they were so accommodating and made the night feel special. I have to mention a waiter they call Banana...you were the best waiter on the whole resort! Thank you for being so nice to my family and making the extra effort for my little boy. Everyone was raving about the Mediterranean but I thought it left a lot to be deserved...it was just okay. The staff there were also quite good. Our favourite was the Japanese...nice beach view and good food! Lots of yummy appetizers as well. Oh and staff member named Daihana....she was so friendly and fun. The staff at guest services were great...I don't remember his name but he wears glasses some times...very nice guy. The staff at the Lobby Bar weren't that friendly with us despite tipping not sure why? I know they work long hours but they stood out in comparison to all the other staff on the resort in a negative way sorry to say. Anyways that didn't ruin my vacation....I was there to enjoy myself. RoomsIt was a little small and dated. I wasn't expecting extravagant because that's not what I paid for so keep that in mind. If you want 5 star luxury then you'll just have to pay for it. This is not the hotel for you so you should keep looking. We weren't in the room much anyways except the 2 days it rained. People make a big deal out of cracked tiles and so on I mean really your there to relax not sweat the small stuff. My only complaints was that the hot water takes a while to kick in...that can be annoying especially when you have kids. A couple of times I had to shower them in my other family members room because I couldn't wait.....suppose I didn't have other family there? I would've been mad and ringing down the front desk. Who by the way love to say they'll get it done right away and don't do nothing. Also the toilet had to be flushed a few times every time we used it. All in all it was a pretty great vacation for the price we paid. I would stay here again if the price was right. Hope this helps!
My family and I decided, having spent some fantastic vacation time in both Bahia's Jamaican and Mexican resorts, to buy into the Privilege Club and was given a one week stay at Rio San Juan.Following a hard sales pitch we believed we had struck a good deal, although on reflection the deal will only be worth the investment if the Bahia Principe chain really look after us on vacation. A cheap option it isn't.So we were looking forward to our first taste of our investment at Rio San Juan. We arrived for our one week stay and received a warm welcome at the airport by our driver who, despite whistling through the hour long journey some divine help (the roads and the driving is scary!), did in fact deliver us safely and we were quickly picked up and whisked away to our Privilege Lobby. So far so good.Check in was a breeze, although no welcome drink which was a shame, but we were in our room in a blink of an eye.So, sadly, this is where we saw first hand that far from the gorgeous show rooms and great bars in Jamaica we were actually given a room in desperate need to a substantial upgrade. There had been an admirable job done in gloss painting the bath but the distinctive brush stroked finish was peeling and showing signs of mould indicative of condition of the the room and the wider resort.Don't get me wrong the staff were, on the whole, excellent. There were a few who felt that serving a drink at the bar was simply too much trouble, but these individuals were a minority. Most were fantastic.The niggle was the general feel of the place. There were very few Privilege extras. We had a separate beach and small pool but there was nothing special about them, in fact it felt as if we were being segregated. The Privilege Pool Bar served basic food in paper plates and premium alcohol, one of the major membership selling points during the Privilege sales pitch, was like prising away someone's last sweet. Not so in the small Privilege Lobby, that bar staff here were more than willing to make us feel special.Due to influxes of additional guests in the main hotel things got quite hairy in the buffet. Over the weekend the Don Pablo restaurant was opened for lunch and yes Bahia, this was excellent and should be part of the Privilege service every day and for breakfast too. We would have been very happy with this service.Overall we had a great week away but this hotel didn't live up to the sales hype nor the expectation, in fact we were left a little disappointed. It is such a shame because it could be so much more with some investment but until then, for Privilege Club, it simply doesn't deliver.We are travelling to Tenerife in October, hopefully we will see the membership benefits delivered during that stay and we look forward to tasting the hospitality elsewhere. Unfortunately, I fear, we may not be returning to Rio San Juan, which is a shame.As a footnote though, we spent a day on the VIP lobster lunch trip, this was fantastic and, after a very poor joke about language barriers with a 'funny' Marco Polo, he was in fact an excellent host and a great day was had - look out for this trip. We also really enjoyed a couples massage down on the beach - big credit to the staff at the Spa. The waiter in the beach bar, didn't get his name but everyone was his Amigo, was simply superb!!
Had a pretty good time at the grand Bahai for the week of July 7-14Rooms are small but you don't live in the room all the timeThe resort is showing its age but still has a vibrant feel about itWould recommend the Mediterranean restaurant for the a la carte for all times you can get it as it is truly and experience plus in a air conditioned building. The other a la carts are notI found the Italian better than the Japanese The beach is clean and yes it's a darker sand but easy to walk onBuffet is good lots of selection to choose fromOur excursion for VIP horse back snorkel and zip lining was misleadingYou don't really snorkel at all and the zip lining you don't do either unless you pay extraWe managed to get a partial refund back. Over all I'd recommend this resort
This was the worst vacation I have ever had...10 of my friends and I went away for our annual girlfriend getaway...The resort is over an hour away from the airport..That should have been a clue...We get there and are informed if we want a safe its $4 per day...WHAT ???...Next ..You must pay for WIFI on the resort...Free wifi in the Lobby Only..Our Suite was two room put together...One King bed and 2 bathrooms.What happened to the 2 Queen Beds.There are only 2 electric Outlets in the entire suite. The ironing board is a mini and I have no idea what that thing on the floor was..It wasnt carpet. Room Service is HORRIBLE...Dont do it ...The Place was PACKED...then we are informed that they open the resort to the locals on the weekend..so from Friday until Sunday, there is an extra 1000 people or more and 400 of those are kids...They took over all 3 pools and when its time to eat prepare to be pushed and shoved for food..The Locals are RUDE and We just couldnt do it...There are NO activities until the locals show up..Everything is in Spanish including all the shows...The service from most of the servers was average until they realized we were tippers Approx $60 to $70 a day, then they were fighting to serve us..One of their servers refused to serve us and was speaking in Spanish until I told one of the waiters to tell her I understood her..Then all of a sudden she want to be nice...The manager Christian Sanchez did ALL he could do to accommodate our concerns...This resort needs to be SHUT DOWN and over hauled..We had snakes, water bugs, Gnats, spiders and grasshoppers in our room..This was my first Bahia Principe and MY LAST.........
I have a good time at this hotel .The pool is clean, food is good and people are very nice too. I like the show they have at night time. Room need some update. I have a good vacation without expending too much money.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 1 a la carte dinner per specialty restaurant/week w/reservations
- 24 hr snacks & beverages
- Unlimited Domestic drinks
- Mini-bar (beer, soft drinks & water only)
- Free admission to the disco (Local drinks included)
- Daily activities program
- Nightly entertainment
- Free Wi-Fi in lobby
- 1 hour per day of selected non-motorized water sports
- Sunfish sailing
- Boogie boards
- 1 introductory scuba-diving lesson at the pool/person/stay
- Mountain bikes
- Mini golf
- Disco, drinks included
- Pueblo Principe Bar & The Pub
- 940 rooms in 76 two-storey villas and 11 three-storey buildings.
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Mediterranean and Japanese, dress code & reservations required
- 24 hr snack bar
- 6 bars including Beach bar, Swim-up bar, Karaoke terrace bar
- Convenience & gift shops
- 4 Pools
- Children's pool
- Mini golf
- Tennis courts
- A range of watersports
- Exercise room
- Merengue lessons
- Scuba Padi Dive clinic (fee)
- Horseback riding (fee)
- Beauty salon (fee)
- Wi-Fi in lobby
Hotel Rooms include:
- 1 king or 2 single beds
- Mini bar
- In-room safe (fee)
- Wi-Fi (fee)
- Satellite TV
- Full bathroom
- Balcony or terrace
Kids Deals - One child 2-12 stays & eats free when sharing a room with 2 adults and existing bedding. Second child pays special kids rate. Max 2 kids.
For the Kids - Kids 4-12 can enjoy supervised Kids' Club, wading pool, playground, and playroom. Babysitting service available (fee).
Pueblo Principe - A Dominican style village located at the hotel entrance (fee).
Honeymooners - Receive a bottle of rum or tequila and fruit basket. Wedding certificate required. Maximum 6 months after the wedding. Request at time of booking.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Bahia Principe San JuanPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Ctra. Gaspar Hernandez - Rio San Juan, Km 18, Rio San Juan Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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