Grand Bahia Principe San Juan
- What's Included
- All Inclusive Features
This is a great family resort, quite far from Puerto Plata, but worth it once you arrive as this is a full featured, self contained complex with all the amenities you need. The beach is not as nice, but the pools are fantastic. The food and service was excellent.
I went to trip advisor to see how this hotel would be and there were a lot of thumbs up, so we decided to book, since the Grand Bahia chains have a great reputation with me having stayed at 2 previous Grand Bahia (Jamaica & Mexico). A family group of 25, we were there from January 5-12, 2018. A I give this hotel a 3. Grand Bahia has such a good reputation but this is definitely not a 4 or 5 star. Yes if you pay cheap price (under $1000.00) then you get your moneys worth.The people at the Grand Bahia Principe are highly trained in such a professional manner, very friendly and outgoing, I give them a 10 plus. Animation team was spectacular, the girl who does the kids entertainment (can't remember her name) is magnificent. From waiters to bartenders don't have words for them. Again the entire hotel staff AMAZING!!!!!Now to the hotel itself, this needs an uplift. the rooms are not updated. Some rooms didn't have power, some TV's in the room didn't work, some hair dryers didn't work and yes cockroaches in the rooms. I had read that on a review and had a hard time believing it but its true. I understand its a hot country and there are bound to be roaches but I have travelled enough times and I have never seen cockroaches in any rooms at any time, that was probably high maintenance if that. The mini bar was not topped up on a daily basis, no coffee in the room. We had to ask when we seen the maid or the guy that delivers the drinks to stock up. Even with tips she never left coffee behind.The beach...... I knew that Puerto Plata didn't have the nice blue waters but it was ok. If you walk down about 15 minutes you will see beautiful beach but you need to leave the resort. You need to sign out from security to go and explore and you will find clear beach, gorgeous. Yes there are a lot of sand fleas and a lot of wasps, proof is that I got stung by one (at the beach) and my granddaughter got stung by one at the pool.The Food...... the food was great, repetitive just adding on one thing or 2 extra nothing to brag aboutThe Casa Blanca restaurant by the beach..... I don't trust it due to my husband and a few other people getting very sick throwing up. Could have been a bad batch don't know..... stick with the buffetThe bars ran out of draft beer so they were serving from the bottle and cheap when pouring your drink. Not sure if they were running low on alcohol drinks.Yes there is a lot of Dominicans there on the weekend taking over the place. A lot of Dominican women there, if you know what I mean. Not for me or my family!It rained for 3 or 4 days but that's when the animation team took over. They never kept us bored. Watch for Melissa and the rest of the animation team THUMBS UP!!!!The A La Cartes...... we got lucky that we got to reserve 1 a la carte it was all booked for the entire week and with good reason, food was amazing at the Italian Restaurant.Overall we had no choice to stay there for a week better than being in Canada at -30 degrees.It was an experience but I would not come back to this resort.My hands go up to the entire Grand Bahia Management for having one of the best employees around. Keep up the good work on that, that is what made our stay enjoyable.
We travel a lot and are NOT picky about service, food, accommodations, etc. but this resort is NOT worth spending any money on! There are many other better resorts in the DR to choose from. The buffet food (Las Brisas) was decent - can't complain on that. They had a great NYE spread. Tried the Japanese a la carte restaurant (which is only open on certain days??) - not great at all. I've had much better at local Japanese places in Michigan! The Mediterranean restaurant was pretty good - it's really not just mediterranean, so not sure why they categorize it this way. There's a variety to choose from. The other "buffet" style cafe on the beach called Casita Blanca had TERRIBLE food - I've had better at hospital cafeterias! I left with TONS of bites all over my torso and legs (see pic)- apparently there are sand fleas everywhere - would have been nice to have been informed of this at check-in so that we could have been more cautious and put bug spray on! Also found a bug crawling on our bed (see pic)! Only had hot water 2 out of our 4 days there. When we walked into our "suite" (such a joke to call it this!), there was water all over the floor from the refrigerator leaking and the air conditioner was dripping water like crazy. They obviously knew about it because there were tons of SOAKED bath towels laying underneath the unit on the floor yet they didn't fix it before we checked in??? When maintenance showed up to fix it - the AC was completely frozen over with ice and it took the guy about 45 minutes to chisel off the ice - which made a mess all over the bedroom floor! Toilets don't flush properly. Rusty commercial size tack on the floor right outside of our room that my boyfriend stepped on - luckily it didn't go all the way through his flip-flops! We had to call the front desk twice for ice and we never received it. There are no ice machines anywhere near the rooms/units. We also ordered room service one night and never received it - finally just went to bed hungry because we were just so over our disgust with this resort. The beaches would have been nice but besides the fleas all over the place, there was empty cups and straws laying all over from the guests. The staff never cleaned up the beach areas while we were there (4 days) and it doesn't help the matter that there are not many trash cans placed around the property to make it easy for guests to dispose of their trash. The water was nice - warm, calm and clean - but if you're wanting or expecting the turquoise/pool water color, it is not this. Go to Punta Cana for that. Lastly - some of the staff were friendly but for the most part they didn't go out of their way to make you feel welcome or to make our vacation enjoyable. The bartenders, especially need to have a crash course on friendliness and accommodating their guests more and serving with a smile! Overall - don't let the pictures fool you - go to some other resort instead!
We stayed in this hotel for a week and we did spend a very nice vacation we flught though Samana Airport and it's about 1 hours 30 minutes away we book our airport transfer with Dominican Airport Transfers Plus we high recommend them.We definitely will come back to this hotel.
We stayed for a week during the Christmas/ New Year Break with our 2 year old. We have stayed at other Grand Bahia Principe resorts and were used to the quality, that is why we choose this hotel. If you can get it for a great rate ($1000 or under) it is an average hotel. DO NOT pay more then that.The Resort: This was the original Grand Bahia resort and could use some TLC. It was easy to get around with the stroller, and there is a shuttle service (golf carts) if you need to get to your room in a hurry. TAKE YOUR EASILY FOLD ABLE STROLLER.The Food: They was a main buffet for breakfast, dinner, lunch. There were a few a la carte restaurants, and a snack beach buffet. The a la cart restaurants were pretty much the same food at the buffet. The general buffet was your standard international buffet selection. Nothing really stood out. They have themed nights but it was pretty much the same food daily. My toddler mostly ate bread, fries, and pizza. Compared to the other Bahia resorts I would have to say that this was the one I least liked. They had a superb buffet on new years eve which was 5 star quality. unfortunately it was only for one night. Because we spent most of the day in our beach gear our only option for food was the beach snack bar. It was usually rice, chicken, fries, hot dogs, nachos, fruits, and assorted pastry desserts. I wish you were able to take food back to your room. PACK PLENTY OF FAMILIAR SNACKS FOR YOUR TODDLER.Pools/Activities: There is one large main pool which is great for the kids, two other deeper pools on either side of the resort. BRING YOUR OWN LIFE VEST/ FLOATIES. REMEMBER TO PACK WATER TOYS FOR YOUR TODDLER TO PLAY WITH. If you do forget, they do sell some toys at the resort.Beach: The Beach was nice, not the white sandy beach but for a toddler...sand is sand! The beach stretch was long and really nice to walk along. The resort does have large black sand bags in the water to decrease the receding beach. It almost looks like a large stone sea walls. BEWARE OF SAND FLEAS, PLEASE WEAR BUG SPRAY. Everyone at the resort had really bad bites. The Room:Service:
I would grade this visit as Good (not very good). The room was clean and serviced on-time. The mini bar was a nice feature. The food was good. the choice at buffet was good, and there was an option for meals cooked while you wait at the buffet line. Nightly entertainment by hotel staff was good. Entertainment by outside entertainers (brought in) were excellent. The staff was generally very helpful. The beach was just ok (no white sand and often muddy because of a week of constant rain). For the negatives:1 The TV in the room worked on the first night and never worked for the remainder of the week (not that we missed it much).2 We did not have hot water one night (not sure what we did wrong)3 The WiFi was atrocious (we ended up buying a chip and paid US$5 for a 5 day unlimited data plan)4 The tip jars at the bar counters were a bit off-putting (this is all-inclusive remember)5 Take you insect repellent with you (we got eaten alive by sand flies)6 The worst part of the experience for us was sitting through their time-share sales pitch. Never knew they were into that stuff. With all that said, believe it or not, we had a wonderful time, and I would recommend it to visitors. Paradise Island excursion tour (extra cost) was worth every cent.Ask for Edwardo in the main dining room, he will make you feel right at home, he was awesome.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 1 a la carte dinner per specialty restaurant/week w/reservations
- 24 hr snacks & beverages
- Unlimited Domestic drinks
- Mini-bar (beer, soft drinks & water only)
- Free admission to the disco (Local drinks included)
- Daily activities program
- Nightly entertainment
- Free Wi-Fi in lobby
- 1 hour per day of selected non-motorized water sports
- Sunfish sailing
- Boogie boards
- 1 introductory scuba-diving lesson at the pool/person/stay
- Mountain bikes
- Mini golf
- Disco, drinks included
- Pueblo Principe Bar & The Pub
- 940 rooms in 76 two-storey villas and 11 three-storey buildings.
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Mediterranean and Japanese, dress code & reservations required
- 24 hr snack bar
- 6 bars including Beach bar, Swim-up bar, Karaoke terrace bar
- Convenience & gift shops
- 4 Pools
- Children's pool
- Mini golf
- Tennis courts
- A range of watersports
- Exercise room
- Merengue lessons
- Scuba Padi Dive clinic (fee)
- Horseback riding (fee)
- Beauty salon (fee)
- Wi-Fi in lobby
Hotel Rooms include:
- 1 king or 2 single beds
- Mini bar
- In-room safe (fee)
- Wi-Fi (fee)
- Satellite TV
- Full bathroom
- Balcony or terrace
Kids Deals - One child 2-12 stays & eats free when sharing a room with 2 adults and existing bedding. Second child pays special kids rate. Max 2 kids.
For the Kids - Kids 4-12 can enjoy supervised Kids' Club, wading pool, playground, and playroom. Babysitting service available (fee).
Pueblo Principe - A Dominican style village located at the hotel entrance (fee).
Honeymooners - Receive a bottle of rum or tequila and fruit basket. Wedding certificate required. Maximum 6 months after the wedding. Request at time of booking.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Bahia Principe San JuanPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Ctra. Gaspar Hernandez - Rio San Juan, Km 18, Rio San Juan Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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