Grand Paradise Playa Dorada
- What's Included
- All Inclusive Features
Our OpinionGood value for what you pay. The Grand Paradise is one of the better 3 star resorts in Puerto Plata. Watch out for the Loft Attic rooms as they are small and up a spiral stair case. If you're watching your budget, this is a good choice.
Location: In Playa Dorada complex, on the beach, a 10 minute drive to town and 20 minutes from the airport.
I definitely recommend this hotel, the welcoming is amazing! I felt so important! the staff is very accommodating and friendly. The rooms are clean, the bed is so comfortable,the food is soooo good!and the drinks are great. If you decide to visit Puerto Plata I highly recommend this hotel you won’t be disappointed. I’m coming back next year!
We had very serious issues during our stay last week at the Grand Paradise resort. This place is absolutely NOT what was advertised online and in the all inclusive package. This resort was awful and their guest services department were not helpful in resolving any of our issues during our stay. We had the following problems: The electricity went out periodically for hours at a time. The water went out while my son was in the middle of a shower and they weren't able to get it back on for 4 hours. Room had a broken television and a broken fridge that leaked water every day and would not cool unless we were in the room. Because the room's electricity is only activated by the keycard, the clock was always blinking because it couldn't stay on while we were out of the room, same with the fridge so keeping any snacks in our room fridge was impossible because the food would ruin. The room was also not cleaned properly. Upon arrival on day one there were used Bobby pins lying on the nightstand from the previous guest. The sheets were not changed and were constantly sandy and uncomfortable to sleep in. No room service or coffee maker in rooms so we had to walk halfway across the resort in the rain to go eat. There was not food available during certain hours when it was scheduled to be available. One of the restaurants was completely under renovation and therefore unavailable to eat in. On arrival, we were starving and were told there was food at the snack bar. The food looked old and completely unappealing, and had obviously been sitting out unattended for several hours. The daily buffet food was constantly cold whether breakfast, lunch or dinner. We were often ignored by the waitstaff, waiting for up to 20 minutes before we were serviced with water or coffee. The resort charged extra daily fees for WiFi, so there were zero "common areas" or places to connect for free. The tennis courts had restaurant equipment and beach chairs stored all over it so we were unable to use them. The resort is clearly having ongoing construction in open areas without being roped off resulting in wires, tools and dangerous equipment in the walkways and on the beachfront. We were constantly passing by piles of materials.Free activities that were advertised were not available and instead we were told to pay additional fees for each including snorkeling, windsurfing, sailing and kayaking. We were tricked into a VIP resort sales pitch we were told we had to attend by Grand Paradise where they basically tried to sell us a timeshare. There was no nightly entertainment as advertised. The "kids club" was shut down and never open for guests to use. There was something that threw poop all over our stairwell each morning so we constantly had to step over it each morning. Not exactly what you want to see first thing in the morning. Beach vendors were SUPER aggressive and harassing us. When I complained to security, I was told they are authorized to be there. I was solicited no less than 50 times a day by these vendors and two made very inappropriate sexual comments. We felt very uncomfortable and unable to relax because these people would not just leave us alone. There was no drink service on beach, so we had to walk to a far bar which limited drinks to six ounce cups, so it was very annoying to have to constantly go back and forth for drinks. There were no elevators at the resort. I have a heart condition and had to walk up several flights of stairs to get to our room. When I explained this to the front desk, I was told "that is the only room we have for you" as opposed to moving me to a first floor room. It was quite clear that the resort was only at 30% occupancy and not many people were there, so I do not believe that this was the only room available for us. We had to have the maintenance team come in daily to deal with issues - the tv would skip channels and the volume controls would not go off the screen. We couldn't set the ac temperate - it was either 50 degrees or off. They were never able to fix this so we were either freezing or hot the entire time. There were feral cats all over the outdoor dining area every night begging for food. They would jump on the tables and meow at you and try to eat your food. The waitstaff didn't seem to think this was unusual or try to help. The gift shop overcharged both my son and I on two separate occasions and refused to return the correct change. When I confronted the person working there about being given the incorrect change and asked to speak with a manager, she told me the manager, Maria, wasn't there and that I'm not getting any kind of refund because they are their own business and not part of the resort so there is "nothing you can do, puta". I went to the front desk and they said they don't know who the people are that run the gift shop, they just rent space there so they wouldn't be able to assist me, but that they could take my room number and have guest services call me. They never called me. This place was absolutely AWFUL and you should not stay here.
I really enjoyed my stay at the Grand Paradise. I'm not someone that usually goes to resorts but this one was great. The staff was very friendly.The grounds were impeccable.The room we had was renovated recently, clean and spacious. The food was soooo tasty! The pool are and beach front was well kept and they entertainment staff provided fun activities. We also booked a tour with Hector the protector (he can be found on the beach) the tour we did was amazing and easily a highlight of our week. His price are much more reasonable than through the travel companies. What is truly great about this hotel is its location: 2 minute walk to a mall with bars and restaurant (if you need a break from resort life), fantastic views of Isabella mountain, 15 minutes drive to puerto plata, lots of taxis and local buses to yet there easily.I highly recommend if you looking for a little bit of adventure during your vacation
My 13th stay in this resort, and I am always pleased to return ! Renovations are going on at this time to the buffet restaurant, kids club and activity/towel centre. However this was NO PROBLEMA ! The buffet was relocated to the pool area and the inside Michelangelo Restaurant. As always the staff are excellent, this includes everyone ! Bartenders, Waiters, Front Desk, Animation, Maintenance, Maids. For anyone looking to book this resort for the first time, keep in mind this is THE BEST LOCATION on the beach, THE BEST VIEW from restaurant, THE BEST OCEAN VIEW ROOMS, THE BEST STAFF !!!The food was a little less, but was to be expected during low season/renovations.The hotel only had minor issues with some roof and trees from the past hurricanes. The trees that had be damaged were being removed and the roofs already fixed.Muchas Gracias de nuevo mi gente ! Gracias para todo ! Gracias, Francis, Hugo, Rafael, Angel, Juan, Joel, Johan, Juan Carlos, Charlie (SeaPro). Lo siento, sé los nombres que olvido a veces, pero usted es todo excellente ! Salud ! Hasta Pronto !
This was our second trip this year and enjoyed every minute of it and can't wait to go back next April to see what the renovations will reveal.There was an earlier review that described the hotel rooms to a T - they show their wear and tear but as I don't really spend all that much time in the room, as long as the bed in comfy, the toilet flushes and the shower works - I'm a happy camper. But it is worthwhile pointing out so that any new guests will know how to set their expectations.The grounds to the hotel are extremely well maintained. I enjoy walking along the various pathways to enjoy the various plants and get envious that I don't live further south than Atlanta.The food was delicious and varied as it always is. As a previous reviewer had mentioned the main buffet restaurant is undergoing a renovation so food is served in a different area but it has not affected the quality or the variety at all.The service is outstanding!! I was traveling with mom who is 86 and actually had staff members almost push me out of the way so that they could help her up and down the stairs where the food was being served - how can you beat that??Being a repeater (the purple wrist band) I was curious to see what see what the newbies (green wrist band) had to say so I spoke with some and gave them some insights and tips. So, if you're planning to go for the first time I would suggest that if you have any questions go ahead and find someone with a purple wrist band and ask. Some of the repeaters have been going for 20 years and have a wealth of knowledge!Tipping - again this is just my personal opinion but please remember you're not in Canada, the US or Europe so the local people don't make what we do (you'll actually be surprised as to how low the DR wages are) but still work their butts off to make sure that we the guests are happy. So, please go ahead and tip and they really appreciate it.That's all for now folks!Adios amigos!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Domestic drinks from 10:30am - 1:00am
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 436 rooms
- 1 buffet restaurant
- 2 a la carte restaurants (Italian, Local, Grill/BBQ)
- 5 bars including swim-up bar
- Free form pool
- 18-hole golf course nearby
- Lit tennis court
- Internet (fee)
- Grocery store
- Scuba diving nearby
- 1 double or 2 twin beds
- Cable TV
- Full bathroom
- Same as above
- 2 double or 2 twins
- Living area
- Same as hotel rooms
- 2 doubles or 2 twins
- Living area and balcony
- Cozy loft access by spiral staircase with 2 single beds
- Private bathroom is in a separate adjacent room
- Max occ. 2 persons
For the Kids Kids 4 to 12 enjoy supervised activities daily at the Kids Club, babysitting service (fee), playground, kids section of main pool.
Wedding - Wedding packages available, please inquire for details.
Senior - Discounts are available for seniors 58+ years. Must have ID at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Paradise Playa DoradaPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Complejo Playa Dorada P.O. Box 337, Puerto Plata 332 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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