Grand Paradise Playa Dorada
- What's Included
- All Inclusive Features
Our OpinionGood value for what you pay. The Grand Paradise is one of the better 3 star resorts in Puerto Plata. Watch out for the Loft Attic rooms as they are small and up a spiral stair case. If you're watching your budget, this is a good choice.
Location: In Playa Dorada complex, on the beach, a 10 minute drive to town and 20 minutes from the airport.
Since 1999, this resort has been my go-to locale in the Dominican Republic. I know that other resorts have more amenities and better quality dining, or maybe are closer to the Orange Bazaar, but if you want a beach and surf vacation with some great people there to make your stay fun and enjoyable, this resort is great! The only real drawback is when they have a secondary chef cooking behind the scenes of their main buffet. On those nights, you can get bits of bone or shell in your meats, so be wary. Over the years, the resort has had many major additions and upgrades added to it, so the coziness in my opinion has suffered a little. That being said, even sitting in the lobby with the sea breezes blowing past the fountain and reading is a pleasurable experience! Can't wait to get back there again!
I had a very bad experience here but others I met did not have the same issues. I am an honest about my reviews. This was the worst experience not only by the issues but how management treated me when I complained. When we got to the hotel they provided me with the Junior suite which I DID book, Be aware these rooms are on the 4 th floor, have no balcony and windows are are all high so you cannot look out at anything. Felt like a basement apartment. My room was not cleaned well as there was chewing gum in my bed. When I went to take a shower at 5PM there was no hot water.The hot water was a situation. I had absolutely no hot water for 2 of my 5 days warm 1 day and great hot water the other 2 days I was there. Not in order so one day it was great and next I froze.I went there to celebrate my birthday which I consistently reminded them about and was not acknowledged by anyone at the hotel other than the housekeeping manager when they had to come and reclean my room because it was not done properly the day before (gum in my bed) We tried to book for the a la carte restaurant for my birthday which was on file on my reservation but they said they were fully booked even though we stood in line all morning and was third in line. We went off property to have a nice meal because the food other than the grill in the buffet is not very good and I had heartburn every night. When we got back to the hotel other travelers we met asked why we did not go to the a la carte as it was almost empty. I ate at the a la carte the other following nights and I can say although they say it is full it actually isnt so if you get the same response I would drop by and see if they seat you.The Italian restaurant was pretty good and service there was great. The snack bar Pizza/ sandwiches, burgers and tacos was my only saving grace as that was amazing. We actually spent the last night eating early and just eating there. Pizza was great and the sandwiches are made to your liking. The staff there was great as well. Kids club was good. Staff there was great. Now for the front desk. This was my nightmare.this is where my vacation was really ruined because rather than relaxing it was a fiasco dealing with them and I speak their language pretty well. We all have our problems but it is how you deal with them that make your experience.When we arrived there. about 12 groups from our plane, there were four people checking in the guests, As each one finished a task they would disappear into the back and never come back. The back was very crowded as if the phone rang, one guy would come from the back answer the phone and then return to the back instead on taking care of the guests. When I had issues with the gum in my bed and no hot water I decided to go speak with them in person after the phone call that they said they are working on it. So I went to lobby to ask for some assistance because not only did I have no hat water but gum in my bed in the sheets. I asked to speak to a maanger some guy comes out and said he was the supervisor. His response was very short and he told me that this is what I get in the package that I booked. I almost died. Not only did they know I was celebrating my birthday and did nothing for me but they now tell me that I get no hot water and a dirty room in my package.Now i am angry. I said I need someone more senior to speak to because of course who would accept this as an answer. So now another guy comes over He also refereed to himself as a supervisor and said OMG this is unacceptable. I was so happy someone gets it! he said give me a moment I will be back. After 25 minutes we gave up waiting.he never returned (probably in the back) We decided to go for dinner and try again after. As I said earlier the buffet really did not have a lot of choice ,which does not bother me but it was not tasty. The grill that they had. where they made the real protein of the day was not bad but still needed taste, We went back to the lobby I saw a flight leaving and found someone who worked for my tour operator. he pointed me to the real Supervisor who finally took action. Unfortunately at this point all trust was lost and I can go into more detail but they wiped off my sheet tried my hot water in the sink and called it a day. There was hot water at 10:00 but not at 5'00 when I showered and it took from 5'30 to 10:00 for anyone to even address my concerns and I was not going to sleep in that bed until the changed the sheets and I bathe in a bathtub and not a sink. It was handled horribly and I spent the morning of my birthday working with the tour operator to get any resolution. I returned to my room that night and all was good but I did not have hot water the night after that and luke warm the night after that. As I said before that others we met did not have the same issues all though I did hear complaints about the hot water.There is a management issue at this hotel and I cannot in good conscience recommend this to my worst enemy. I did offer to pay for an upgrade to my room several times nut they could never accomodate it. I met several travelers that got upgraded for free which they denied. Management listen closely we travelers talk to one another..
Yoberkis is awesome Super fun and made a huge difference for us in our stay she always came by to keep us company and have fun with us . As for the hotel its very average and it felt like we were in a retiring home the average age is 50.i guess thats why there wasnt that much entrainement.good thing thar we met yoberkis and bombom they erre fun and made sure we were having a good time
But then the hiccups began to appear. We were asked daily by the Timeshare reps to go to their presentation. We politely declined every day but there they were the next day...and the next.The pool...it looks so lovely and inviting, yet it is so COLD! By the end of the week there were plastic cups and straws floating in it and clogging up the filters. A friend took out 8 cups from one filter. Nightly entertainment...we let's see, it was disappointing. Some shows were not appropriate for kids, some were just poorly executed. Maybe try adding a magician or real dancers?A la carte....don't waste your time. Michaelangelo's was awful. Our steak was raw and the canneloni was like eating a plate of melted cheese. We then tried the complimentary drink - Mamajuana - which then made us sick. The beach and scenery were quite nice. Even though the ocean was cold we still swam in it and had a good time. Unfortunately the beach vendors take away from that pleasant experience because there are far too many of them. Buffet was fine. Servers work exceptionally hard and are quite pleasant. However, we witnessed other male staff acting inappropriately with female guests. We took a taxi to the cable car ($40 US return for five of us) up the mountain and enjoyed the view and coolness up there. However, be aware that when you arrive you may get a "tour guide" greeting you. He is not part of the cable car company. Adults cost 350 pesos and children 200 pesos. Our rooms were basic but clean...no issues. Sometimes we had hot water...sometimes not. Check in is slow. Pack your patience.Use a safe even though we had to pay $28 US for the week. A group had their cellphones and money stolen from their hotel room. Watch your drinks. On our last night, my husband had his drink spiked. He was disoriented and I had to help him back to the room where he fell asleep immediately. I have contacted the Canadian Consulate in Puerto Plata about this.I would not recommend this hotel to others.
We went this year from March 6-27 , had a wonderful vacation . As i stated last year , the rooms are tidy and clean ( we have a 2 bedroom ocean view suite ) the beach is beautiful , you will not find a friendlier staff and the food is very good . In my opinion anyone finding a problem here ,,, the problem is with them not the resort . We will be returning in 2018 . We took our 18 year old niece ( her first time to any of the islands ) she was totally blown away by the whole experience . I had the misfortune to need the services of the clinic , I was treated first class and there were no complications with using my travel insurance . In all ,,, very good value for your money . A Big THANK YOU to the management and staff :-) and see you all in 2018 .
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Domestic drinks from 10:30am - 1:00am
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 436 rooms
- 1 buffet restaurant
- 2 a la carte restaurants (Italian, Local, Grill/BBQ)
- 5 bars including swim-up bar
- Free form pool
- 18-hole golf course nearby
- Lit tennis court
- Internet (fee)
- Grocery store
- Scuba diving nearby
- 1 double or 2 twin beds
- Cable TV
- Full bathroom
- Same as above
- 2 double or 2 twins
- Living area
- Same as hotel rooms
- 2 doubles or 2 twins
- Living area and balcony
- Cozy loft access by spiral staircase with 2 single beds
- Private bathroom is in a separate adjacent room
- Max occ. 2 persons
For the Kids Kids 4 to 12 enjoy supervised activities daily at the Kids Club, babysitting service (fee), playground, kids section of main pool.
Wedding - Wedding packages available, please inquire for details.
Senior - Discounts are available for seniors 58+ years. Must have ID at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Paradise Playa DoradaPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Complejo Playa Dorada P.O. Box 337, Puerto Plata 332 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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