Grand Paradise Playa Dorada
- What's Included
- All Inclusive Features
Our OpinionGood value for what you pay. The Grand Paradise is one of the better 3 star resorts in Puerto Plata. Watch out for the Loft Attic rooms as they are small and up a spiral stair case. If you're watching your budget, this is a good choice.
Location: In Playa Dorada complex, on the beach, a 10 minute drive to town and 20 minutes from the airport.
Everyone gets the 4th floor when they check in even though you paid for a Superior Garden View w. balcony. Response is "We are completely full", so that's my fault? I have never been so angry as I emailed them 6 wks. before we travelled there and told them I did not want the 4th floor as it is a nightmare. No windows that you could see out of, just looked at the peaked Roof tops, no balcony, imagine bringing your luggage up 4 flights of stairs? The wooden stairs to reach the 4th floor are narrow and treacherous. We had to wait until 3:30 pm the next day to get moved. Had to fill the toilet tank with water from the shower hose to flush the toilet. A plumber was called in sometime during the day. They finally moved us to a room on the first floor that was right next to the LOUD nightly entertainment. Two days later we got moved again to a room with no view except the for tennis court which we tried to use and when we finished playing we were full of black dirt including the tennis balls, our hands and even black dirt inside our socks. You cannot use this "so called feature" it has never been cleaned. We were put in a room that was so old and damp we could not dry our clothes and even the clothes in our luggage were damp. Hair dryer cord was too short, (as was the shower hose) and I had to bend over the sink to use it, and it pulled my hair but never got it dried. We, likewise could find no mini golf. The beach is long and beautiful but walking in the sand can be treacherous with the stones and wood pieces coming in daily from the ocean waves. Vendors on the beach were considerate unless you asked them a question, then you couldn't get rid of them. No air conditioning anywhere except your room.. Service was less than acceptable in the buffet and their cleaning of the tables was non-existent.You use the same table when the people left and their were no wet cloths seen in the week we where there to wipe the table or pads we ate on. (yuk) They swished the table with their napkins (sometimes), otherwise used their dirty fingers and hands to replenish the table when you left after clearing your dirty food plates I mean fingers inside your water glasses and coffee cups). Would not recommend this place as it is old and they haven't seemed to upgrade anything. Warning, if you go there, don't let them tell you the place is full, they just don't want to put you where there is no cleaning staff, as they are scarse.
It’s an old resort, but I will break it down as fair the best I can.. As per my personal misfortune with this resort I will leave to the end... I will give it a 3 star tops... I stayed for two weeks... Feb 3rd to 17th.Resort: It is kept clean… No matter what room you get is a garden view... Unless you opt for Ocean view. Everything is in short walking distance, from room, to pool, to Beach, to Food... Lots of flowers to see... Very poor signs for direction, Will take one day to figure it out. Then it’s very easy.Lobby: Very basic and no entertainment or lobby bar... Smallest lobby ever seen. Rooms: You want first or second floor. They are most updated ones… I had a fourth floor first... It was too many stairs and no view out the windows. You would have to stand on the bed to look out... No balcony... I was moved to a second floor room. Much better, Clean, Balcony, and only issues 1) TV did not work... Did not care... 2) Enjoy warm showers and cold. Hot water was a hit or miss. Depending if other people where in showers at same time. Some days, Water did not even work for an hour. No water pressure. 3) A/C is loud and only works when your card in tagged on the wall. 4) Mini fridge only had water and 1 small bottle pop. No beer. Maids where very nice and try hard to keep you happy and room clean. Safe in room is $4 USD a day. Wi-Fi: Lots of areas to connect. Not free, $5 USD for 24 hours or $35 USD per week. I did not care, I was on the beach.Pool: Did not stay at the pool. It was clean, had games and entertainment. Lots of chairs, and few with umbrellas...Beach: WOW, very nice and long. Great walks and clear water. You can see the reef just by walking in. Most of the reef is on the right side. Bring your snorkel gear. You can snorkel all day. Lots of fish and sea urchins. Water sports are great, Kayak and sail boat. As for shade, there is little shade and if you want those chairs. You must tag them at 6am or they are gone. Few people hogged them for a week and even kept there towels overnight on them. If you don’t care for shade and want to bake in the sun. There are lots of chairs for you. Lots of vendors walking on the beach, found them to be most expensive. They will pass you every 10 to 15 min. Just say no thanks and they will continue walking.Shopping: Mall is just a 2-5 min walk outside the resort y to your right. Main floor is standard price as label. Second floor you can bargain on the price. There is a flea market at the end of the beach on your left. 10-15 min walks. It’s an orange building. Lots of shops and you can bargain there.Food: Buffet was the best for food. They try different things each day. Your standard Dominican all you can it... Very simple and was good enough for me… Note it’s an open buffet style with just a roof. It is not enclosed with A/C. You do get to enjoy the view of the beach. You will get the odd bird or fly going thru. Burgers and fries are in the building next door. Building next door is a buffet lunch and a cart steak house at dinner. Pizza bar will be found behind the steak house for a quick snack. Food over all is too salty.Cart Menu: For an all-inclusive, the menu was basic dinner and desert. If you wanted the better food. You had to pay for it. You did not get served right away unless you had the VIP bands. If you did not buy the dollar food items. The staff treaded you like second class. Buffet had better food. Entertainment Shows: Your standard Dominican shows. Don’t expect much, they try hard to keep you entertained. Some shows where very good.Entertainment Staff: The two ladies did very well for kids. Kept them happy and busy. As for the adults, the men had some actives going on at the pool mostly. Unless they were chasing the young single ladies. Staff did not really try to get you involved unless you get up and join in.Casino: Small and few machines only worked.Beach Bar: Unless you are tipping a lot or have a VIP band on. You had to wait for a drink.Looked into the VIP band. Not worth it. I did not see any pros on it. Just you get served faster. You still ate the same food and sat with us at the buffet.Finally, My issues with this resort: Management is very poor here. The staff tries their best to keep you happy. They were over booked. They try to be smart and stick me in the same room as my parents. I am 41, Not 14. I paid a premium to have my own room. They did give me my room. Fourth floor and I requested a max second floor due to a leg injury. Room was missing a mini fridge and nothing worked. Phone and TV no work. This room was under Reno and crap. Worst room I ever seen. I did not even unpack. Had to wait next day to talk to my rep. She had me moved to a second floor room, but I still had to wait till 6pm on my second day to get that room. My parents got the same fourth floor room. As of age, they could not walk up the stairs. They paid for a Jr suite and got a second floor standard room after. They also had a request max second floor. Ignore all requests. They were over booked and had lots of people complain about their rooms. What a joke. They select rooms as you come in. Hotel seems to be penny pinching in my option. I will not deal with this hotel chain again. I was let down. I even e-mailed them one week ahead for information on activities and Trips. They never e-mailed me back. Been to Dominican three times and this was the worst. Punta Cana and Samana are far better... Use your judgement and hope you have better luck. Ok for the money if you get it cheap. Otherwise I would not recommend this place. Would of paid the extra and gone to Samana again or try La Romana area.
We just got back from here, this is our experience:: PROS, clean, great food, friendly staff, rooms are what u see online. Beach clean. CONS: buildings old need tlc, check in horrible took 45mins still screwed up room I booked, plumbing needs updating it sucked, same for electrical, my plugs were hanging out of wall. It's say free intro to scuba, had to pay, no mini golf like it says, tennis court bad can't play on it. Pool needs to be vacuumed out lots of sand gross, and it was very cold barely went in. To many vendors on beach bugging even though they were nice. Hot tub was like a warm bath. I think for what I spent to go it was a little over priced. Select club side buildings all clean on outside. I had a good time wouldn't go back.
We stayed at the Grand parade select club and upgraded to an ocean view room. Select side was great, private pool & beach area. Wonderful bar staff who remembered our preferences and they had premium brands. A shout out to Juan, Willie , Ramon, Gregory, Elias & Fausto who all were amazing. Hated the buffet which served the entire resort ( select & regular sections) as we had to stand in line for a table, the food was not varied and the restaurant was too small for the resort capacity. The select sections had snacks out all day and served great sandwiches and salads off a menu from noon to six. . Good options for sun and shade in the select club. Wifi was good and worked on the beach and pool area and wifi was included with select club.
We just got back from this hotel. The first thing I noticed while reading the reviews, is that we seemed to have paid more for the safe than the others. We were charged $28.00 US for the week while others were paying 15.00 or 18.00.We had a 4th floor room, not very convenient at all, you have to climb to the 3rd floor, then when you open your door, there is another staircase to go up. The windows are very high so you can't see outside, unless you get up n the bed. They were great about us changing it, because of my husbands poor knees. The beach is great and the view from the buffet/dinning room is beautiful, the only resort that we have been to that has such a great view from the dining room. If only all the hotels could have a view like that.Jose at the reception was really helpful with everything that was requested. We had a great bellboy, unfortunately I forgot his name.Mayo, Boom Boom and Charlie from the entertainment group were fantastic, always pleasant and would help you with any of your problems or direct you in the right direction. Felix at the swim up barm was really friendly and remembers your drinks from day to day. My husband did get in trouble for asking for water one day before the bar opened at 10:00. He was told that the bar opened at 10:00 for all drinks, not just beer and alcohol.I must admit I was a little disappointed in the service at the buffet. Our last night, no one came to ask if we wanted drinks, they gave us water, picked up our dirty dishes and we didn't see them other than that. All the tables around us had drinks, wine and great service. Maybe because they realized we were leaving that night and they wouldn't get any more tips from us???? Not sure, although I often ate lunch alone and found the service to be the same if there were larger groups to serve and larger tips to be had. The food was good, our granddaughter travelled with us and she really enjoyed trying all kinds of different things at meals. The Italian restaurant is definitely better that the steak one. We had a 6:00 reservation, so had no problems with getting what we wanted on the menus.The beach towel service was great, we did the parasailing and it was ok. We went horse back riding on the beach and it was ok as well. We were told about having to pay for refreshments when we stopped mid way to give the horses a break. But they also gave us a fresh coconuts for free. Yes, they also tried to sell us jewelry, but were not pushy about it.The maids always made sure our rooms were clean. No complaints there.When booking trips from the beach, watch how much they charge you, they say they are giving you a deal, but they seem to say that to everyone. The charged us 90.00 for two to go parasailing, really good price, but were told it was special deal just for us, then found they charged a person we met down there 45.00 for one. So no special price for us.All in all our trip was good, would I go back, maybe, but I would certainly look at other hotels first.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Domestic drinks from 10:30am - 1:00am
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 436 rooms
- 1 buffet restaurant
- 2 a la carte restaurants (Italian, Local, Grill/BBQ)
- 5 bars including swim-up bar
- Free form pool
- 18-hole golf course nearby
- Lit tennis court
- Internet (fee)
- Grocery store
- Scuba diving nearby
- 1 double or 2 twin beds
- Cable TV
- Full bathroom
- Same as above
- 2 double or 2 twins
- Living area
- Same as hotel rooms
- 2 doubles or 2 twins
- Living area and balcony
- Cozy loft access by spiral staircase with 2 single beds
- Private bathroom is in a separate adjacent room
- Max occ. 2 persons
For the Kids Kids 4 to 12 enjoy supervised activities daily at the Kids Club, babysitting service (fee), playground, kids section of main pool.
Wedding - Wedding packages available, please inquire for details.
Senior - Discounts are available for seniors 58+ years. Must have ID at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Paradise Playa DoradaPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Complejo Playa Dorada P.O. Box 337, Puerto Plata 332 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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