Grand Paradise Playa Dorada

Puerto Plata, Dominican Republic
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Our Opinion

Good value for what you pay. The Grand Paradise is one of the better 3 star resorts in Puerto Plata. Watch out for the Loft Attic rooms as they are small and up a spiral stair case. If you're watching your budget, this is a good choice.

Grand Paradise Playa Dorada

Surrounded by splendid tropical gardens, this hotel is ideally located on Playa Dorada beach a short walk from shopping centre and the Robert Trent Jones designed golf course. Known for its superior amenities and top-notch staff, the Paradise also offers great food and uniquely designed accommodation. The hotel's eco-friendly design comprises a cluster of Caribbean-Victorian two-storey buildings with white-tile roofs and latticed balconies.

Location: In Playa Dorada complex, on the beach, a 10 minute drive to town and 20 minutes from the airport.

Grand Paradise Playa Dorada Reviews

  • TripAdvisor Reviews
  • Escapes Reviews
  • Grand Paradise Playa Dorada
    • TripAdvisor Traveler Rating
      Grand Paradise Playa Dorada Rating 2177 Reviews
    • Location
    • Sleep Quality
    • Rooms
    • Service
    • Value
    • Cleanliness

    TripAdvisor® Traveler Reviews

    Gorgeous Beach but bad service and poor entertainment!!

    The only rooms that are nice at the resort are the suites. The rest are extremely small and poorly kept. I had to complain about my room when I first arrived there because it was dirty and the... Read Full Review


    2015-08-16 - Reviewed By : JHK3078 - Garfield, New Jersey
    good times

    I was there back in February for two weeks with a friend. its was a good place to go if you like to relax. the food was nice. very helpful people there. one of our favorite animation staff was... Read Full Review


    2015-08-16 - Reviewed By : Samantha L - North Bay, Canada
    so much fun

    This was my second trip back to The Grand Paradise inside a month. I had so much fun the first time with a friend, my Mom wanted to go and see the place. I was so excited to go back and I had more... Read Full Review


    2015-08-14 - Reviewed By : Kathie M - Ontario, Canada
  • Grand Paradise Playa Dorada Hotel Reviews

    Star Rating Rating: 3.0 - 10 reviews

    Rating: Star Rating
    "I wanted to up date you on our experience at your resort

    1. You need to hire a decent chef ; The food was never hot, it is always the same, the deserts are bland, and I have spoken to people who went after I did and we all had food poisoning!!!!!!!!!!!!!!!!!!!!!!!

    The other person ended up going to the hospital and the Physician informed them that they were the third person he treated that day from the grand Paradise ............ooops did I say that out loud!!!!!!!!!!!

    2. The hot water is available to shower only at certain times throughout the day

    3. Peddlers are always after us to buy something. If we say no they still stop in front of us and some get mad at us

    4. At times we were not given towels to shower with

    5. The fridge was not always stocked with pop or water


    I will not reccomend this place to family friends employees or business associates

    Lyse Moreau
    " [...]
    Reviewer: Lyse
    Date: Feb. 22, 2012

    Rating: Star Rating
    "I wanted to up date you on our experience at your resort

    1. You need to hire a decent chef ; The food was never hot, it is always the same, the deserts are bland, and I have spoken to people who went after I did and we all had food poisoning!!!!!!!!!!!!!!!!!!!!!!!

    The other person ended up going to the hospital and the Physician informed them that they were the third person he treated that day from the grand Paradise ............ooops did I say that out loud!!!!!!!!!!!

    2. The hot water is available to shower only at certain times throughout the day

    3. Paddlers are always after us to buy something. If we say no they still stop in front of us and some get mad at us

    4. At times we were not given towels to shower with

    5. The fridge was not always stocked with pop or water


    I will not reccomend this place to family friends employees or business associates

    Lyse Moreau
    " [...]
    Reviewer: reviewer4550
    Date: Feb. 22, 2012

    Rating: Star Rating
    "Just returned this morning so I thought I would write this while it was fresh in my mind.
    We started out in one of the attic rooms although we asked for a Garden View. These rooms are large but with the windows being 6 feet high they don't make for a good view for those of us that are closer to 5 feet. Were moved the following day with no problem.
    The food is great. A great variety but noticed that there was a bigger variety on the weekend when the locals arrived. My biggest complaint would be that the locals seemed to get preferential treatment over those of us that were there for a week or longer. We played the games all week with no prizes but the when the locals arrived they got rum and other prizes and were only there for the weekend. They basically take the place over.

    Our room was broken into, we lost a lot of cash a new i-phone and camera. Our door did not have trim and they jimmied it open. The next day the hotel staff was very busy putting trim back on all the doors. A little late for us. Although the hotel had security and called the local police nothing could be done to help us. Our Nolitour Rep was not in anyway helpful. They have a 24 hour emergency number that they do not answer and our Rep Carole told us that she was going to get rid of it. She said she had no intention of coming in the middle of the night to help. We felt that her help with being able to translate for us would have been beneficial. When asked about going to the police station we were told that she would take us, when we finally talked to her she totally ignored that. She was more concerned that we left her precious binder at the front desk because we couldn't see in her office area at night while we were looking for a number to call.
    Regarding the break in. The people were spotted and one was described by a fellow tourist as being a blonde female. There are no blonde employees at the resort so we did not feel that it was an inside job. We were given another new room in the middle of the night so we got to check out a few. All were very clean so no complaints there.
    The entertainment staff were very upbeat and did what they could with what seemed to be limited resources.
    I have stayed at more expensive resorts and you can tell the difference but there is nothing to stop anyone from going to the Grand Paradise and having a great time.

    Remember to get a better deal to book your excursions on the beach. Danny looked after us and even managed to get part of our deposit back when we couldn't go on one because of the break in.

    The biggest annoyance of the whole trip was Nolitours a tour group that I will not personally ever use again.

    To the staff at the Grand Paradise thank you for a great week." [...]
    Reviewer: KAT1
    Date: Nov. 20, 2011

    Rating: Star Rating
    "The Grand Paradise offers the best in an all inclusive resort. The beaches are beautiful and clean on both sides of the point that wraps around this hotel. There are many activities both on the beach and by the pool each day and evening. The evening live entertainment is exceptional with groups playing a variety of music (current and older) and great for dancing.
    The food in the 2 buffet restaurants provided an amazing variety of foods, from meat dishes, pastas, burgers, hot dogs, pizzas, pastry, fruit, etc. The best part of dining in any of these 2 restaurants is having a spectacular view by the ocean. The staff are incredibly welcoming, friendly and provide great service. Everyone from the reception desk staff, the bartenders, servers, housekeeping and animation staff are very kind and friendly and work very hard to ensure guests are happy.
    Having stayed at this resort previously, we found that after the renos, the hotel has improved in quality 100% and will definitely return to this resort next year." [...]
    Reviewer: reviewer52
    Date: Mar. 11, 2011

    Rating: Star Rating
    "The resort is in the middle of the complex of other resorts - so you can walk miles each way. You can be 'in the wind' or sheltered as you prefer. So....excellent beach stuff. I saw one guy out 'surfing' around supper time in HUGE waves. I presume he came back alive. I was impressed that there was live entertainment each night - not just lip synced shows - there was that too but hearing a local band was interesting. security was perfect. The dining room is a bit of a story - this week anyway. There was something strange going on. There were a lot of 'higher ups' with clipboards and the wait staff (understaffed) seems generally not very happy. I saw very very few tips being given. You can only get wine with your meal, and it was not a serve yourself deal and it was not always easy to get served. Fruit juice was 'serve yourself' at breakfast but disappeared at lunch so it became hard to get a glass of orange juice!!! It was not always easy to find a soup spoon. The breakfast and noon was the same every day. There was barbecued chicken every lunch - there was ALWAYS chicken everywhere including for breakfast! If you wanted coffee you could always serve yourself and that was the only sure way of getting it. Generally the food was good and a variety but the same every day. The 'a la carte' was little more than the buffet with service. (eg I ordered spaghetti and I got the same sauce as I would have in the buffet - very tomato-ey - no meat. All in all the wait staff - friendly on occasion - seemed to be mad about something or unhappy!!! Perhaps they were breaking in new staff - they were very specialized. One to deliver glasses. One to clean tables (slowly) One to bring coffee (eventually) Someone has pointed out, they may be 'whipping the staff into shape' to sell the place. I dunno! OK enough! Internet access was good - 3 computers 24 hours a day - although some teenagers were playing computer games and it tied them up - that and 'Facebook' Mind you it rained for 3 days straight so it was better than nothing for the teenagers. At 10 am each morning there is an hour long organized bike trip around the complex - very interesting.
    I encountered (for the first time) staff trying to sell me membership in the 'vacation club' perhaps a time share or modified time share or something. We even met a couple who had purchased a membership and they were certainly getting a kick back for interesting me in the resort - so I never knew for sure if they were friends or contacts. The flights coming into PP fly bank right over the resort - quite interesting to watch. Flights fly out in the distance. Lovely mountain behind the resort. The sun sets over the mountain and 'frames ' the mountain in sunlight - just gorgeous (ie when not raining) The 'entertainment team' was very hard working, friendly and competant. (apparently in a different world than the wait staff) They were important on the rainy days. We had to use the medical facility and it was wonderful - and run by an American lady who spoke English! In one bar you could watch hockey at night on satellite. There was a live band each night in a bar - off-resort but in-complex. It started around 10, thus I never saw it. Went to the 'American' casino - it was normal - I lost my $10 quickly. Oh one more thing. The hot water situation. I never used the cold tap. At 8 am I had to let the hot run for 15 minutes to get it hot enough. I hated to do it but...... No hot water at 5pm. Never had a bath - not hot enough. Some people had problems this way - others didn't. Overall I enjoyed the place for it's sheer beauty! -th" [...]
    Reviewer: mthallman9243
    Date: Mar. 13, 2009

    Rating: Star Rating
    "This place was great for what we paid! We were supposted to be in one of the attic suites, which look like an adventure, but we were upgraded on arrival to a room with 2 double beds, and a living area, and a kitchen (not that you would need it!) The place was spotless and the staff was so friendly. While it is true the hotel is in need of upgrades, it just adds character to this place. I would definitely go again! " [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Mar. 22, 2008

    Rating: Star Rating
    "Duration of stay= 2 hours only! Thus cannot comment on food etc. Arrival impressions was that reception staff, polite but certainly not a smiling happy lot! General (limited) impression of other staff is that their lacklustre attitude is reflected in the general maintenance needed. However, rooms were a complete disaster! Booked "standard" room. but an hour after arrival given "attic" up tiny (!!) steep spiral staircase. Later told this was the "standard" room! (options online clearly stated "attic OR standard and different rates) Replacements offered were dark, musty, small, tiny windows, NOT inviting, not comfortable, not a place to relax and unwind in. Variously rated at 3 or 4 stars, I had a much (!!) better stay at a different 3.5 last year. Got the heck out and went to (another) nearby 4 star. Huge difference in staff attitude, general state of the hotel, and rooms. A lucky escape for my precious vacation time." [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Feb. 15, 2008

    Rating: Star Rating
    "We enjoyed a suite with 2 floors, huge main room with double bed, and upstairs another room with 2 single beds!! The whole place is a bit dog eared, but kept clean, staff friendly, lots to do, food excellent in taste and choice. We would recommend this hotel remembering it is a 3 1/2 star." [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Feb. 11, 2008

    Rating: Star Rating
    "Always clean, beautiful art displays of tropical flowers left in our rooms, good water pressure, completely satisfying. Everyone there was so friendly, bubbly, pleasant to talk too. Always made sure we were taken care of. We felt like queens there. The food was amazing. We loved eating our meals in the open concept dining area it was breath taking eating our meals out by the ocean. The night entertaintment was pheonominal, every night they had the audience up on the stage with them. It was really fun and a great time to end the night. We loved Jose, Padro, Roberto, Marino, Allan, Demingo, Equarado and so many more bartenders, managers and waiters. We would most definitly return to this resort and this resort only. We have been coming to this resort for 4 years now and it wont be the last. A big thanks to everyone that made our trip to paradise fantastic. xoxo miss you all" [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Nov. 22, 2007

    Rating: Star Rating
    "we had no power and had to wait until the next day for a new room... we never had hot or warm water, our showers were always cold.....rooms has musty smell.... would definitely not return....found some of the waiters rude and not helpful..." [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Apr. 25, 2007

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Hotel Amenities

Facilities

  • 436 rooms
  • 1 buffet restaurant
  • 2 a la carte restaurants (Italian, Local, Grill/BBQ)
  • 5 bars including swim-up bar
  • Free form pool
  • Jacuzzi
  • 18-hole golf course nearby
  • Lit tennis court
  • Internet (fee)
  • Grocery store
  • Scuba diving nearby

Accommodations

Hotel Rooms include:
  • 1 double or 2 twin beds
  • Air-conditioning
  • Cable TV
  • Full bathroom
Superior Rooms include:
  • Same as above
  • 2 double or 2 twins
  • Living area
Junior Suites include:
  • Same as hotel rooms
  • 2 doubles or 2 twins
  • Living area and balcony
Loft Attic Rooms include:
  • Cozy loft access by spiral staircase with 2 single beds
  • Private bathroom is in a separate adjacent room
  • Max occ. 2 persons

All Inclusive Features

  • 3 meals daily plus snacks
  • Domestic drinks from 10:30am - 1:00am
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Tennis
  • Bicycles
  • Volleyball
  • Aerobics
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment

Kids Deals

Under 4 Stay, Play & Eat FREE - Just pay a special airfare when sharing a room with an adult. Kids 4-12 pay a special child's rate.

For the Kids Kids 4 to 12 enjoy supervised activities daily at the Kids Club, babysitting service (fee), playground, kids section of main pool.

Bonus

Honeymooners - Receive a fruit basket and a bottle of rum. Request at time of booking, requires proof of marriage.

Wedding - Wedding packages available, please inquire for details.

Senior - Discounts are available for seniors 58+ years. Must have ID at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Extra Info

Please take note that the casino will be closed until further notice. Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code may be in effect for a la carte restaurants. Time restrictions may apply for water sports. Formerly the Paradise Beach Resort & Casino.
 
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
 
Holy Week, leading up to Easter is a major holiday in the Dominican Republic. Beach and Watersports activities and Alcohol may not be available during this period and can be cancelled at any time.


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