Grand Paradise Playa Dorada
- What's Included
- All Inclusive Features
Our OpinionGood value for what you pay. The Grand Paradise is one of the better 3 star resorts in Puerto Plata. Watch out for the Loft Attic rooms as they are small and up a spiral stair case. If you're watching your budget, this is a good choice.
Location: In Playa Dorada complex, on the beach, a 10 minute drive to town and 20 minutes from the airport.
I just got back from a week at The Grand Paradise with my dad Bob I cannot say enough about the amazing service we received. From the moment we got off the bus at the front door we were treated with such care check in was fast and efficient and I was given a room very near my dad. The rooms were cool the air conditioning worked well and the maid left fresh water and sodas daily. The grounds and room were both clean and in good repair. The hotel did begin some renovations during our stay they are renovating the main buffet but were able to accommodate everyone to eat in the other restaurants so this caused no issues. The pools were both clean and the beach was cleaned daily as well. Now the waitstaff and bartenders must be mentioned they were just amazing my glass was never empty and the drinks were lovely with garnishes and always in a lovely tall glass. I cannot wait to return again as the service is like a five star.
Ok obviously there are pros and cons.Cons: Sometimes the locals come on the weekend and hotel gets soooo packed you can barely get around.-In areas slightly outdated and in need of renovations-Pool is small and when the locals come it gets super packed and its a bit of a turn off to go in.Pros:The staff is very niceThe beach is beautifulThe food is ok and the bars are greatThe rooms are clean, large and have great viewsPlaya Dorada is beautiful to just walk around and enjoyTo avoid the cooped up feel i recommend going on a tour or twoObviously not the best resort, but if you want to go to a beautiful island on a budget with family or friends, this is it, the area is nice for walks, the locals are friendly and you can always go out on tours to get some activities in. You can get a nice quiet vacation here without breaking the bank.
First lets get off with the bad things:Some common parts of the hotel are a bit outdated (they started renovations the day we left)Pool is somewhat small for the existing roomsTHAT'S ABOUT ITNow, to the best things we found:Rooms were huge (standard ones) and they seemed to have been recently renovated so they are comfortable and very well keptBuffet food was excellent (wife is allergic to seafood, and had a lot of other options)Beach is beautiful, and was mostly empty, at one point we had the beach to ourselves.The staff is excellent, they were always catering for our needs, always checking out on us and our daughter, each one friendlier than the other and all of them very respectful.The resort is not as huge as others, travelling with small children this is a plus since we were just a couple minutes walk from our room at any time.We are going to explore some of the others hotels they own in DR for sure.Would definitely come back (as soons as renovations are done)
Room was beautiful and clean Food was great Staff even better Highly highly recommended.The beaches are beautiful, pool is very clean They do need to improve the internet wifi so it covers everywhere you go on the resort
I booked a family trip at Grand Paradise Playa Dorada due to the size of the resort since my father is elderly and would have trouble getting around a large resort.On the day of departure our flight had been delayed for 4 hours. When we arrived at the hotel it was approximately 2:30 am. There were only 2 people working the front desk which I can understand since it was so late. When I made my booking I made a request to be on the main floor and to be in a central location due to my father's mobility issues. The only thing that we were disappointed in was that the rooms were not side by side because they told us that was all they had left because the hotel was full. After we checked in and we went to our luggage we were given unclear directions on how to find our room in the dark on a resort we have never been to. The bellman would meet us at the room with our luggage. We walked through many hallways in the dark on a slippery ground that was wet from recent rain and were unable to find our room. At some point we saw the bellman who was irritated with us because we were unable to find our room. He said that he told us where to go, but I advised that it was dark and we don't know the resort. In all my years of travelling I have never been told to find my own room especially at almost 3 am.We tried to get comfortable and check out the room for any issues before going to bed. My aunt and my cousin’s room only one king sized bed instead of 2 beds, and an open shower with no curtain and not bathtub. The lock on the sliding door was broken which compromised the security of the room. They were unable to fix the door, and wanted to move my aunt and my cousin to the other side of the resort. I told him that we were too tired to move again and we wanted to stay together and needed to sleep so we would stay in the same room for the night and sort it out later. Since our flight was delayed they had more than enough time to ensure that our rooms were secure and in working order.The manager Francis advised that we had 2 options. The first is that he would fix the room by putting in 2 beds and replace the sliding doors, or we both could be moved into building 2 which was further away from everything. We asked to have the room fixed and try to make the best of what was left of the vacation. They also explained that room was a handicap room which is the reason why there was no tub, curtains or shower door.At the resort we had frequent trouble with communicating with people at the front desk. Many people who worked at this resort only spoke Spanish, and we felt as it the hotel only catered to Spanish speaking tourists or locals. There were no lifeguards on the property which is something that should be advertised as there is a large pool area, and also a larger beach. The beach was beautiful and clean and the pool was nice and was clearly visible from the balcony of our room. There were very limited activities to participate throughout the day. At the pool there were aerobics and games run by the entertainers that were very friendly. At night there was no theater so the shows were very simple and had little variety. They did not quality that I am used to seeing while staying in the Dominican Republic. I was actually quite disappointed as there was rarely any external entertainment. The food was ok but you had to be careful of what you ate in order not to get sick. If you tipped well in the Buffet and A la Carte Restaurants the service was amazing. Although it was an all-inclusive resort we felt we were restricted in the amount of food that we could take at the Pizzeria as there was a limit of 2 slices per person. We were policed about moving food from the snack bar onto the beach or pool area which is something I have never experienced before. While other hotel guests were left alone.At the beach we were told that some water sports were included and when we went to ask we were told that it was not free. I already was unhappy and uncomfortable at this resort but since I knew that there customer service was very poor I didn't argue.When I met with the manager to discuss possible compensation for the issues that we were having the only compensation that he offered was late check out for 1 room where would have to check out of the other room before 1 pm. I asked if he could provide anything else and he said no. After I checked out, the front desk was trying to force me to sign a document. When I told him that I already checked out I wouldn't be signing anything he told me that he would call the manager to come speak to me. He advised that the document was for the late check out. When I read the document was a full and final settlement that would release the hotel and the tour operator of any further responsibility. The document did not mention the late check out. When I told the manage that I wouldn't be signing it because the late check out was not enough compensation, he told me that he could have offered me money. What should have been a wonderful family trip was filled with poor customer service, poorly maintained facilities, food that made us sick, and very little entertainment. I have travelled various parts of the world and this is my absolute worse customer service experience. The star rating for the Grand Paradise is 4 stars which is terribly misleading and inaccurate.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Domestic drinks from 10:30am - 1:00am
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 436 rooms
- 1 buffet restaurant
- 2 a la carte restaurants (Italian, Local, Grill/BBQ)
- 5 bars including swim-up bar
- Free form pool
- 18-hole golf course nearby
- Lit tennis court
- Internet (fee)
- Grocery store
- Scuba diving nearby
- 1 double or 2 twin beds
- Cable TV
- Full bathroom
- Same as above
- 2 double or 2 twins
- Living area
- Same as hotel rooms
- 2 doubles or 2 twins
- Living area and balcony
- Cozy loft access by spiral staircase with 2 single beds
- Private bathroom is in a separate adjacent room
- Max occ. 2 persons
For the Kids Kids 4 to 12 enjoy supervised activities daily at the Kids Club, babysitting service (fee), playground, kids section of main pool.
Wedding - Wedding packages available, please inquire for details.
Senior - Discounts are available for seniors 58+ years. Must have ID at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Paradise Playa DoradaPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Complejo Playa Dorada P.O. Box 337, Puerto Plata 332 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.