Iberostar Costa Dorada
- What's Included
- All Inclusive Features
One of the most beautiful resorts in all of the Dominican. Top notch food, service, amenities, pools and rooms. The expansive buffet leaves nothing to be desired and overall, this is the best you will get in Puerto Plata. Recommended without hesitation.
Location: Beachfront, 25 minutes from the airport and 10 minutes from downtown Puerto Plata.
I'll start off with the positives.The reasoning for the 4 (instead of 5) stars is explained a little further down in the review as well as some top tips for a better experience (in my opinion). First off - wow! Such an incredible island with some amazing people and culture. We had a fantastic honeymoon in total and hotel was outstanding. The staff would go above and beyond to make each day the best one yet. We'd also like to say a big "Thank You!" to Jorge at reception. He patiently showed us various rooms to choose from on our honeymoon and sent some free champagne + fruit selection to our room on one of the nights (along with some free t-shirts). Jorge really went above and beyond to make our trip an unforgettable one.I've read a few reviews of the hotel being a little worn. To this I would say the following - yes, it's not perfectly pruned and pretentious, but it offers so much more than just the appearance (and remember, this is an environment where hurricanes and storms are common for numerous months of the year, in between the exotic Caribbean sunshine). There were no major complaints about the way it's kept. The room was stunning (we paid £30 extra for a sea-view room, which turned out better than what would be paid (£50 extra) for one of the suites, as we viewed both. Room 1107 is perfect!)There are lots of activities during the day, which aren't forced upon you as is done in many other all inclusive hotels. The entertainment team will ask if you'd like to take part and leave you in peace if you give a simple "no thanks". On that note - the evening entertainment was also brilliant.The food and drinks included were perfect. We were very adventurous with our meals and cocktails and survived! The beers and soft-drinks are not watered down and would compare against those served at pubs for £3.50 in the UK! A few tips:- Try to avoid American holidays. Our departure was on the day that some summer holidays in the US began, which attracted a fair amount of loud guests. We didn't see the aftermath, but it was noticeably more rowdy on this day.- Don't swim in the pool on the day after the foam party if you have blonde hair or white swim gear! (see my 4* review explanation below). Take a day trip down to the beach and swim there. It's barely a 2 min walk from the pool.- Don't sit on the front row of sun beds on the beach. There are a lot of people trying to braid your hair and inform you of their market further down the coast. These people are a little weird. Thanks to the Iberostar security they are unable to access the site, however they aren't restricted from standing a short distance away and calling you! - Paying £30 extra for a sea view room is worth it. The rooms are larger, feel a little more polished and provide a nice view. The suites (£50 extra) have inferior views and little more to offer than some flower petals on the bed.- Take the beers, soft drinks and water out of the mini bar in the room each morning. They are FREE and restocked each day. Seeing as the pool bars don't open until ~10am. Also ideal to take to the beach to save from a the *sigh* 30 second walk to the bar nearest the beach.- Take a later dinner time and enjoy the evening entertainment from ~9pm. It's good fun!- Take the opportunity to eat at the Japanese restaurant. It's well worth it and a great experience. You can make 1 free reservation at each restaurant per week (this is separate to the free buffet, available each evening)- Avoid the lady concierge with glasses (again, see the 4* explanation below). She tricked us into a sales pitch on our honeymoon and was seen doing the same to others too. - Don't sit too close to the towel hut by the pool. There's loud music and occasional announcementsOkay, so the 4* review explanation... I would have loved to give the hotel itself a 5* review, had it not been for these few things that played on our minds towards the end of the trip:1) The pool water caused my wife's hair to turn slightly green (as well as any white patches on our swim gear) - This was only noticed during the final two days of our stay, which we gathered was related to the foam party thrown in one of the sections to the pool mid-week. NOTE: The pool cleaners were obviously working very hard to prevent this and were actively cleaning afterwards. In general the pool was lovely - not too chlorinated and a perfect temperature. The cleaners could be seen scrubbing the sides to the pool and scooping any contamination (bugs, leaves etc.) throughout each day. 2) One of the female concierge staff guilt-tripped us into going to 90 minute sales meeting to become an Iberostar member which put a downer on one of the first days at the hotel. DON'T FALL FOR IT! The most frustrating part about this is that we felt tricked into attending and annoyed at the extremely poor grasp of knowing their target market! (We are a 25 y/o newlywed couple. At least choose your targets wisely!!). - This actually happened on our 3rd day into the trip. After an outstanding warm welcome at the hotel we had an incredible first few days. On the second evening we went back to the reception desk to thank the staff for the wonderful honeymoon greeting and for being so welcoming, when we were approached by the female concierge in question.She was asking us whether we would like to go on a tour of the hotel. Our response was that we'd been given a map and explored, so had already settled in nicely. She then replied saying "It isn't the same.This is a complimentary guide around the hotel showing exactly what we have to offer. It won't take too long. It is a token of our appreciation for choosing Ibersostar and would be grateful if you would allow us to do this". She then dropped "You can continue drinking and relaxing on your way around". After a bit of back and forth we caved in to do this "short, relaxing tour" on the following morning. On that morning we were escorted down to our "chauffeur" by the same lady. She left us in a glistening office with pearl white walls, furniture and soothing music as we waited for him to arrive. Shortly after a different lady arrived and gave us some forms to fill out before the tour (at this point the alarm bells started ringing). We were then greeted by the head of sales, whom was really nice and charismatic. He then explained that this was a 90 minute sales pitch for the Iberostar membership and that our tour/sales guide would be along shortly. Once this other chap arrived we departed for this tour (I believe his name was Pedro - also very friendly and charismatic). Within the first 5 minutes we informed him that there was a misunderstanding and that we didn't want to waste 90 minutes of his time. He took this on-board and continued with the first 15 minutes of the tour before heading back to the office to conduct a survey for their sales pitch. By all means he was a great sales rep and could've potentially gotten our money, had we not been the complete opposite of their target audience. My point here is that the female concierge should not have tricked us into this in the first place, especially on our honeymoon. All we wanted to do was relax and get away from reality, which was hammered back down on us with this pitch. She set us both in a bad mood for the remainder of that day and caused us to waste half of it as well. I wish now that I had gotten her name. The only advise can offer with this is to stay clear of any "tours" or "tokens of appreciation for choosing Iberostar" from a concierge lady in glasses!Anyway - This is an amazing hotel in an incredible location. Please don't take my two points above as criticism for the hotel as a whole. By avoiding those things above you'll save some of the poor elements that we experienced. The rest was a dream!
I stayed here 14 nights 6-20 May 2017. Check in was efficient and friendly and I was quickly in my room. Although I had to wear the dreaded All-Inclusive band, it was made from a cloth like material and didn't scratch like the plastic ones. The hotel and room looked in need of a little TLC. It was careworn in places. My bathtub was very badly worn and was in dire need of replacing. There was CNN but no BBC world and reception wasn't always the best. There were also a few American channels. There was only one useable electrical socket in the room and when I arrived it didn't work. It was fixed the next day. The room and bed, however, were both large and the bed comfortable. There was a clock radio by the bed and plenty of seating. The air con was efficient. One day I asked for a 7:30 call and it came at 7:10! The room was fumigated once during my stay. The water in the bathroom wasn't really hot enough to wet shave with. In the shower, it was plenty hot enough. Shampoo, shower gel and body lotion was provided. I had taken my own, so only used the sachet of shower gel on the last day. It was very good. The wifi was the fastest I've ever had in a hotel. Over 20mbps mostly. I thought the food was OK in the buffet restaurant. To me the meat looked inedible and so I was mostly eating salads. Most people seemed happy though. Breakfast looked Was good. There was plenty of choice. Most evenings were themed. On Wednesdays it was Dominican night and the food was very good, especially the seafood. I mainly ate lunch in the Snack bar and it was ok. French fries freshly made and pop corn and nachos always available. Lots of salads, hot choices and desserts. There was a self serve soft ice cream dispenser with cones. There was always a good selection of fresh fruit available at all meals in both the main restaurant and snack bar. There are three speciality restaurants. The Brazilian was unlike any Rodizio I've ever eaten in. The skewers only came round once for each type of meat and was placed on to your plate, no tongs here. The meat, however, was good, especially the filet. The Japanese was great fun and the food excellent. The Mexican was probably the worst of the three, but even so, the food was OK. The evening entertainment was average, but the pre show icebreakers were excruciatingly bad. Toe curlingly so. The hosts spoke too fast to understand what was being said. They were in about four languages, but needed to be a lot slower to be comprehensible. The games they played were just awful. The animation team offered many activities, daily, including some that I'd never seen before (running across the pool on mats!). The whole pool area was infested with small midges that just kept attacking me and many other people. I had more bites on the first day than I've ever had in my entire travelling life. If I get bitten at all, then it's one or two bites. I gave up counting after the first 70! They should really try to spray round the bushes, where the bugs seem to live. There were many choices of spirits on offer, but unless you specified a particular brand, you were given the local one. The international choices were part of the all-inclusive package and were poured if requested. This wasn't as good as the last Iberostar I stayed in, but it was OK. I'm not sure I'd stay again.
My cousin got married and a party of 92 guests accompanied the happy couple to beautiful Puerto Plata. We flew with Sunwing (never again would make this mistake). We arrived on May 2nd and we were all immediately made welcome by all the staff at the main lobby. Henry was extremely professional and made certain that our large party were well taken treated.OVERALL PROPERTY:This is an older Iberostar property, however the grounds and facilities were extremely well maintained. The restaurants (all of them) were a delight to visit. We liked all the A La Cartes, however, the Japanese and was the favourite of the group, followed by the main buffet. I mention the main buffet because of the HUGE variety of well prepared and tasty dishes that were served every day/night and the service from the cooks to the servers was extremely professional. THANK YOU ALL.ROOMS:As mentioned, this is an older property, but this means that the place has character and ambiance. I must mention however, that the sheets should be changed because in some of the rooms they looked rather faded and old.POOLS/FACILITIES/ENTERTAINMENTThe pools were extremely well maintained and always clean. The service at the towel bar was always warm and friendly and helpful. The bars that service the pool area, from the Brazilian to the upper bar at the pool are well serviced by efficient staff. However, on behalf of the 92 people who were with me, I wish to complain about the lack of service at the swim-up bar. For the entire length of our stay, the bartender was either on the upper lever pool bar chatting or if he was at the swim-up bar, he tended to serve only one side of the bar (he didn't have a favourite side, he just tended to stay wherever the company was chatting with him. There is nothing wrong with chatting, it makes the guests feel welcomed, however, please remind him that he should keep an eye out for other guests at the bar who may need a drink. Often times people would leave in disgust and go to the upper lever bar or the Brazilian bar where the service was much faster.We enjoyed the music with the DJ out on the terraza outside the main lobby. It was perhaps one of our best night. The DJ was very professional and his choice of music got everyone dancing and having fun. We all think you should have him back more often. Please extend our thanks for the brilliant job he did.The nightly shows were always fun and you have wonderful and talented singers and dancers. Please convey our thanks to them all.The animation team is a very hard working and amazing group of wonderful people. Special thanks to Justin Bieber and Skinny and the others for taking the time to interact not only with us, but also the kiddies we had in our group. Please give our warmest regards to all of the cigar girls. They would welcome each of us by name everyday and boy did we buy cigars.Special thanks to the BBQ staff. THe beach BBQ was a favourite of your and the variety of food was incredible. Thank you.ONE COMPLAINTOut of the 92 of us, we only had one complaint. The toilet in my room 4017 was not working and it should not have taken 2 days to repair. It was eventually fixed but it was inconvenient.Apart from that one complaint, we all throughly enjoyed our stay at IBEROSTAR Costa Dorada. Our heartfelt thanks and gratitude for doing an absolutely fantastic job with the wedding. Well done Iberostar, well done. You will be seeing us again. Having stayed at other Iberostar properties I must admit that your has a special place in my heart.
My wife and I stayed here May 5-12 2017. The resort is very nice, with a beautiful beach and great food. The service and staff were amazing. We had Ezekiel for our concierge and he is the best! Ezekiel was very professional, polite and friendly. We love his smile and we had a great time talking with him about Dominican Republic. We had a few requests during our stay and Ezekiel was always very accommodating and helpful. All concierge should be like Ezekiel! People like Ezekiel are the reason guests will want to come back, ourselves included!
As usual the staff are great. Animation team Of Pepsi, Wifi,Batman,Capaccino,Skinny, Maria were very good whether making your day by the pool or in the evening during the shows. Dania in the towel shack is a sweetheart. Always smiling. The shows were good. Betty,Franklin and Julio became good friends of mine showing me the city on their days off. Food has lots of selection. Bartenders Efrain,Alysdenny,William and Edwin were outstanding. Can't wait to go back to meet all my friends.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited International brand drinks & beer from 9am-2am
- House wine included
- Boogie boards
- Tennis w/instruction
- Water aerobics
- Spanish lessons
- Daily activities
- Nightly entertainment
- 516 rooms in nine 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Brazilian, Mexican, and International, dress code & reservation required
- 3 bars
- 1 outdoor pool
- 2 lit tennis courts (fee)
- Fitness facilities
- Sauna & steambath
- Dive shop on-site (fee)
- Spa (fee)
- Beauty salon (fee)
- Free WiFi internet
Hotel Rooms include:
- 1 king or 2 twin beds
- Ceiling fan
- Satellite TV
- Sitting area
- In-room safe (fee)
- Full bathroom
- Balcony or patio
- Max occupancy 4 persons, no more than 3 adults
UNDER 13 STAY, PLAY & EAT FREE - Pay a special rate including airfare & transfers when sharing a room with 2 adults. Maximum 1 child. Discounted rates available for 2nd child. Inquire for details.
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting service available (fee).
Honeymooners - Receive a fruit basket and a bottle of rum. Request at time of booking. Requires proof of marriage.
Wedding Bonus - Wedding packages available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Costa DoradaPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Luperon km 4 Marapica, Costa Dorada, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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