Playa Dorada Beach House By Faranda Hotels
- What's Included
- All Inclusive Features
Location: On the beach in Playa Dorada, 30 minutes from Puerto Plata International airport and 10 minutes from downtown Puerto Plata.
We spent a week in December. Arrived December 24th. So many things went wrong with this stay. It's really sad that they don't know how to manage this place and that the entertainment crew knows more about customer service than the people that they have behind the front desk. The infrastructure of this place has so much potential!!!It is to my understanding that they are under a new administration so things might be getting better, although it's not looking so well so far.The overall cleanliness of the place is heavily lacking. Everything from the birds picking at the food to the poorly sanitized dishes in the dining rooms, the lack of clean towels and the raggedy sheets in the bedroom, the broken steps and windows in the suites, the flies, the balcony doors that won't open, etc., speaks of the hazardous state in which this place is running under and as a hazard to public health, it should simply be shut down until they can reopen. The pro's? The drinks aren't watered down and they are brand name drinks unlike other resorts that only offer some sort of house alcohol. The bar by the beach offers fried chicken, fries and pizza until six. The hotel is on a beach, and the serving staff is very friendly specially if you introduce them to Mrs. Tip. So if you chose this place do as I did Drink and enjoy the water, otherwise don't do it to yourself. There are other much better options in playa dorada.
I was genuinely shocked by the lack of quality of this resort and the service received by our Sunwing representative. First off, the food was terrible, there was no variety and lacked basic items, it was usually some dry meat sometimes rice, cold pasta, bread, not even fruit or ice cream! By the beach, the lunch places was almost always out of food so we had to wait 20 minutes till some was put out and usually scooped within seconds. At the bar there was also a lack of drinks, they only had about 5 cocktails and ran out of stuff so quickly. One of our excursions was cancelled 2 minutes before pickup, our rep did not offer alternative or any help at all. However my main issue was I was travelling with my other female friend, we are students in our young twenties and had a dangerous incident regarding another man on the trip. He had been following us around for a night, not leaving us alone, approaching us when the other would go to the bathroom pursuing us even though we declined his advances. We met a few male friends down there, which this man threatened (security was told, nothing was done) then proceeded to throw drinks at us and yell at us. We, as women, were extremely scared especially as he was in our building...ABSOLUTELY NOTHING was done. I have never been so happy to leave a resort.
Cons: *No phones in the room *No wifi in the rooms, only place available at the lobby, where every other guest are using it so have to be really patience *No fridge in the room *Housekeeping routinely is horrible, they will pick up the towel around 10:30 and will give you fresh towel around 6:00 and between that time they will come and clean your room and no restock was done after asking them for 3 days they were restocking the room with water and 2 soaps *Shower had low pressure and my friends room had no shower (yup) *Food was horrible at the yacht club, lots of flies, bees, wasps and birds during breakfast and lunch time and bird poops all over the restaurant since it's an open area where guest are eating, by the beach bar food was digestible. *No key card 1set of key was given during the stay *By 9:15 reservation for restaurants are booked and can't book it for next day *Balcony door was broken * TV and AC remote was not at the room had to go back to the reception to get it *Spa was never opened just a building *No door signage (eg do not disturb) *Safe was available at a pricePros: *Friendly staff (need more English speaking staff) *1 main bar always crowded but they try to get your drinks out fast *Mall nearby where the souvenirs prices are lower than anywhere else *Good size swimming pool *Beach area is maintained nicely *Nightly shows was good they really try hard so thumbs up for them *Excursions offers by tour companies are nice but do keep in mind the mall nearby also offers similar activities so compare the prices and choose wisely.
Please do yourself a favour and DONT spend any money at all to come to this resort if you CARE about the following:FoodServiceKindnessEnglish speakingBeautyYounger peopleLots of peopleWarm showersNice roomNice patioGood musicFreedomIF YOU CARE ABOUT ANY OF THE ABOVE THEN DONT COME HERE.You could not pay me to come back. If you run into any kind of trouble they will not help. Everything was horrible. I am disgusted.
This resort is located on a beautiful beach, which was basically the only positive thing about this resort. This resort lacks many basic amenities and service options, such as: no ice cream, no coffee machines, limited variety of food for buffet, and only one el a cart restaurant. The system used for booking a reservation was very poor and inefficient, you can only book a reservation once a week during your stay on the day of the preferred date. This forced us to eat at the buffet every night, which often reused food from lunch, and had very little variety for each meal of the day. We actually went off the resort to eat for an additional cost to fulfill our appetites. The level of customer service at this resort was sub-par, as well as the security on the resort. Items from our room went missing during our vacation, and when brought to the resort's attention, we were basically told that there was nothing that they could do to retrieve them. The safe is an additional cost, but if staying here I would recommended spending the money to get it. I would also recommended bringing a lock for your suitcase. The entertainment staff and servers were very friendly, but management and guest services need improvement. Security at the resort was minimal. We were required to contact security during our stay due to situation that had occurred with another guest. The guest was asked to leave the area, and was cut off from the bar. However, this was only enforced for a about an hour, then the entire situation was forgotten. The resort lacks night life, as they only have one bar, which closes at 1AM. They have a disco, but it was never opened during the week of our vacation. Overall, I had an awesome vacation in Puerto Plata, however I would not recommend going to this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining (reservations required)
- Unlimited local drinks and house wine from 10am-12am
- Free admission to the disco (drinks included from 10:30pm to 11:30pm)
- Watersports, one hour per day:
- Catamaran sailing
- Scuba lesson in the pool
- Beach volleyball
- 9-hole mini-golf
- Games room
- Use of bicycles
- Daytime tennis
- Use of gym
- 1 horseback ride per week
- Introductory scuba lesson at the pool
- Christmas and New Years Gala dinners
- Daily activities
- Nightly entertainment
- 413 rooms in several 3-storey buildings
- Restaurants including 3 a la carte (Seafood, Italian, Int'l)
- Snack bar
- 2 bars
- Convenience & gift shops
- Children's pool
- Exercise room
- 4 tennis courts
- 2 Jacuzzis
- Games room
- Massage (fee)
- Spa (fee)
- Internet (fee)
- 1 or 2 queen beds
- Full bathroom
- Cable TV
- In-room safe (fee)
- Maximum 3 adults or 2 adults and 2 children
1-bedroom apartments also available, please inquire
For the Kids - Kids 4-12 can enjoy the supervised Kids' Club and kids' playground. Babysitting available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Playa Dorada Beach House By Faranda HotelsPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Dorada, Puerto Plata 72000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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