Puerto Plata Village
- What's Included
- All Inclusive Features
Our OpinionA lower rated hotel but not a bad choice if you are on a budget. The Puerto Plata Village is not on the beach but is located in the Playa Dorada Complex. Good for couples and singles on a budget.
Location: 5 minutes walk to the beach, 25 minutes from Gregorio Luperon International Airport, 10 minutes to Puerto Plata.
Stay away. Blue jacktar is across road is better choice do not stay here at all costs. Food was not edible. Rooms were awful . Big lack of safety. Gross pool terrible beach even worse alcohol. Stayed here one night prior to my stay at sunscape due to flight change. Would have rathered slept in the lobby of sunscape then go here. Please do not stay here.
I and my wife were there on March 6th. This resort looks nice on Internet pictures, but the reality is other, the room they gave us was in very bad conditions, twins beds very old and falling apart, very old and ugly flooring, part of the ceiling falling apart, very old windows with water damage and swimming pool mud. Also they didn't have a variety of food. Besides all that we found a lot of good employees for example Oscar from the swimming pool staffs. Under these circumstances we will never recommend this resort to anybody.
I was there Mar 1-7. Fully disappointed. Rooms are horrible - shabby rooms, broken tiles in bathroom, dirty windows frames, etc. 10 min walk to the beach - nobody says that when you buy a trip. Food is mediocre, stray cats are running around the tables, birds are flying around canteen room. Beware of the guest manager in the hotel especially guy by name Norvin - horrible crook! I bought from him city tour with cable car trip to a mountain. Then cable car trip was cancelled due to high winds. Tour guide advised us to request our money back. 2 days I was looking for Norvin but he didnt show up in the hotel regardless his schedule to be in the hotel every day at a certain time. Reception girls helped him to hide. Never got my money back. There were also many other bad things...
The rooms was not cleaned. They have painted everything in the room white (looks like it was brown originally). Bugs stuck at the wall wasn't a removed before one and a half week later. Restaurant: it was ok. Service was terrible, they didn't ask what u wanted to drink. They didn't make cleaned up properly after the other eating before us. The food was very good a few days and bad some days. Reception: the attitude was not good at all. Looked like they didn't want the customers to stay at the hotel at all. The night Resepsjonist was sleeping at 5:30am when we entered the reception for our trip to Paradise island. The reception also got some important from our travel agent, but they didn't give us the information. The gardens was organized and looked pretty. When it was raining, there was nothing nothing to do here at the hotel. The wifi is terrible. And the TV at room was only showing us some Spanish talking programs. Recommendations to the hotel: Get some better wifi in the reception and bar area. Get wifi in the rooms (wifi for pay). A gym would be nice too. We did have a good stay after all, but we will not come back here. For all of u readers, if u are a family with small children, do not come to this hotel. Is not family friendly at all.
My friend and I booked Puerto Plata Village Resort for a girls trip, Feb 16-23/17. After being scared from the reviews, I decided to go into it with a complete open mind but expecting the worst. Overall, it wasn't tooooo bad, but seriously people - go with low expectations. It's a 3 star and it showed. It wasn't too busy on weekdays, but on the weekend I guess it's a local hot spot because once it was Friday it was suddenly packed and hectic. The grounds were kept beautifully manicured, I was pleasantly surprised.Rooms: It gets the job done if you don't spend any time in there. We booked one of the basic rooms: no fridge/hair dryer, etc. It was a huge *SIGH* of relief we didn't end up getting one of the rusty bathtubs. Another plus is that our A/C worked wonderfully! The best I could describe the atmosphere is "cheap motel". You know those $50/night motels on the side of the road that haven't been redecorated or renovated since the 70's? That's what you get. Very plain, nothing special. We didn't have a working phone or TV... we actually went to make a call and realized the cord had been cut, and our TV had a snowy picture. The cleaning staff always made little decorations with the sheets and flowers which was a nice addition to our dreary room. I also really liked how we were in a villa-style room, only 1 neighbour and no stairs! Pool: The pool area was fine, small-ish pool and swim up bar. They didn't keep the pool water very clean, we often came across floating straws. lots of bugs, and there is algae at the bottom of the pool (gross when you slip in it). The plus was that we always managed to get chairs, and would often go into the "VIP" area because it was always empty. Food: Food was mediocre. I mean, we didn't starve or anything, but I ate a lot of ham sandwiches... oh, and STAY AWAY from anything ground beef, unless grizzle is your thing. Both of the A La Carte's were great, we loved the steak and the fajitas. Wake up extra early every day to book the Mexican, it seemed like it'd be full by 9am every day. The snackbar was good (hotdogs, pizza, burgers) but I especially loved lunch at the beach. Most Importantly: NO FOOD POISONING!Drinks: sucked. They didn't offer real fruit juice or anything nutritious to drink. They have Pina Colada slush, orange drink (sugar), and Coca Cola products. Beach: You need to go early on Fri-Sundays to get a chair, otherwise they were plentiful. However, they were in very poor condition: broken, moldy, etc., but they got the job done. I really hated the people coming up to me every 5 minutes to sell something, that was a HUGE downside. Not the resorts fault, or is it?? Staff: The staff were friendly and willing to help. Wait staff and bartenders were wonderful (except for the bartenders at the beach, very rude!), personable and prompt service in the restaurants. I will say this and hopefully I don't sound horrible: It's frustrating that they have staff who don't speak English in the main areas of service, like the front lobby. I understand there is going to be a language barrier since English isn't their native language, but I feel it's important to have a bilingual/multilingual representative when checking in to rooms and to relay important information. Entertainment: Well, HAVE you seen dirty dancing? The one where they hire all the young people to dance and entertain the guests? Well, that's exactly like this place LOL! They have a group of about 5-10 young people running the show. Walking around, trying to get guests to participate in games. A few times it was fun but by the end I just didn't want to see or hear them ever again. Whoever is in charge of the music needs to be fired, I was going mad hearing the same 5 songs over, and over, and over. We were VERY disappointed that the Disco was closed for repairs - we were looking forward to getting our groove on. Instead, they offered the conference room. It was a bit creepy, a dark room, no lights and you could barely see, and the music cranked. The only people I saw in there were the staff members (you know, Johnny and Baby and Johnny's cousin whats-his-face?). We left right away, because... screw that! Every night they had a different dance group from the city come in for entertainment, out of the 6 nights, 1 of them were extraordinarily talented. The rest of the nights were terrible! If you don't make it to a show, believe me when I say you're not missing anything. I'll touch on the language barrier thing again. All of the entertainment was in Spanish. I know, I know, it's not an English speaking country. But it'd be nice to have even a clue as to what they were saying, since there seemed to be someone CONSTANTLY talking on a microphone (this was actually a huge problem for me - when I'm trying to relax by the pool I don't want to hear someone on a microphone every 10 minutes). Excursions were good, except we booked the City Tour with Cable Car and the cable car was down for mechanical reasons. We were told by Nexus that we'd get a refund for that part of the trip but have yet to hear back from the Sunwing representative. Very poor customer service, Sunwing!!! The tour guide basically took us places to spend money, like the amber museum and cigar factory which was disappointing, but I still had a nice day and got some neat souvenirs. Overall, it wasn't a TERRIBLE place. We booked last minute and didn't get a good price so I feel ripped off. Go with extremely low expectations and if you don't plan on spending any time on the resort itself, you'll have a great time!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas & New Year's Gala Dinners
- 24 hr Domestic brands drinks & House Wine w/meals
- Boogie Boards
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- Manager's cocktail party
- 340 rooms & 54 suites in nine 3-storey buildings plus 27 villa-type buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Oriental, International, Mexican, Italian
- 4 bars including Lobby bar, Beach bar, Pool bar and Sports bar
- 1 outdoor pool
- 18-hole golf course 5 minutes away
- Meeting facilities
- 2 lit tennis courts (fee)
- Souvenir gift shop
- Exercise classes
- Scuba diving nearby (fee)
- A range of watersports available
- Beauty salon (fee)
- Outdoor Wedding Location
- Concierge service
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Max occupancy 4 persons
Superior Rooms with 2 double beds and a balcony or patio
Suites with 2 double beds and a living area
For the Kids - Kids 4-14 enjoy supervised activities 10am-12pm and 3pm-5pm at the Kids' club. Babysitting service (fee). Playground, Games room and Kids' pool.
Wedding Bonus - Wedding packages available, please inquire for details.
Prime Time! - Guests 65 years and older receive a special discount on accommodation. Request when you book. Requires proof of age.
Repeat Guests! - Repeat guests receive a room upgrade (if available at check-in) and special dinner with surprise gift. Request when you book.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Puerto Plata VillagePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Apartado 716, Playa Dorada Complex, Puerto Plata Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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