Puerto Plata Village
- What's Included
- All Inclusive Features
Our OpinionA lower rated hotel but not a bad choice if you are on a budget. The Puerto Plata Village is not on the beach but is located in the Playa Dorada Complex. Good for couples and singles on a budget.
Location: 5 minutes walk to the beach, 25 minutes from Gregorio Luperon International Airport, 10 minutes to Puerto Plata.
What can I say about this hotel, yeah it needs lots of work and it's nothing like the pictures. First off I arrived and the room I got for my family was run down and the ac didn't work after complaining I waited two and a half hour for a new room. This room was much better but then the food selection and taste were lame only thing any good to eat was the breakfast fresh made omelet and the pizza or burger given out for snack. I did how ever gave it three stars for the effort of the staff in making it interesting and for the beach set up which was great. Over all as long as you stay in the pool or beach area it would be a nice stay
Mold and paint falling off the ceilings. Some days, there was no cleaning of the room, not even towels changing. Walls, doors, door frames... are dirty everywhere you can look at. Bathrooms on the resort are awful, especially at the beach. Terrible place for lovers, but ok for a trip with friends. One positive point : food is ok. Go there only if you have a great sense of humor!
This resort has done some amazing photography for their website. The grounds are nice, the food is fine, but the rooms (we went through 4 different rooms in 2 nights) were disgusting!!Let me start by saying that we have lived and traveled all over the world and are pretty hearty. We don't have to have posh accommodations and generally love to stay in small towns off the beaten path to get to know the country we're visiting. Just so you know--we can put up with a lot in a hotel as long as it is clean and safe...We checked in quite late and the resort was full (we were told) so we had to put up with the worst room for at least one night. This included the bathroom above leaking on whomever was using the toilet. (Couldn't stand to think what was leaking from the bathroom above!!) Scalding hot water (no cold available). So hot that our son had to go jump in the pool at midnight when he was all soaped up and the water wouldn't go cold to rinse. The mold in the rooms was unsafe. It was literally caked on walls, decorations, etc...There was a big hole in one wall letting in all kinds of bugs. I would maybe we got unlucky, but the next day we were taken to our new room--only to see when the security guard opened it that part of the ceiling had fallen on the floor...on to the next room where there was no running water at all...Finally, they found a room that was ok, but it was still moldy. However, the water was running, it had both hot and cold water, there was no hole in the wall, and no leaking from above rooms. We took it! I couldn't make this stuff up. It's sad because the resort has a great location and so much potential. There were tons and tons of other resorts all around us. DONT STAY IN THIS ONE!!!!The staff in the dining areas were wonderful, they went out of their way to help and make us happy! However, the desk staff were completely unhelpful until we demanded they either change the room or give us our money back.
It has been the most unpleasant experience I have ever had about a hotel since I go on vacation every year with my family. When we arrived there was very little food, bad taste, we had to sit at a dirty table and there was no waiter to take care of us. The room was horrible, all old, the tv was not working, there were no towels, trash can, and drinking glasses for the water. It did not last two hours and was to check out because it is not as shown in the photos. I did not receive any refunds either.
Room 1 :- couldn't stay in this room for even one night. Dirty pillows, broken furniture, leaking air conditioning onto the floor, door didn't open fully, broken brown 40 year old tiles every where. Damp smell in room and also toilet / urinal cube smell. Phone in room from arc but no matter as there are no lines.Frosted glass door to balcony,view of next block. Room 1122. Room 2 :- same as room one but no balcony and a new floor so at least it was white. Room 181, stayed 2 nights in this room.Room 3 :- 535 acceptable room, renovated to some degree. Chamber maid never actually swept/cleaned in 2 weeks apart from towels which were sporadicA terrible experience.Hotel :- local drinks acceptable, food reasonable, wasn't food poisoned so a plus.Staff :- friendly and helpful hotel manager very good.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas & New Year's Gala Dinners
- 24 hr Domestic brands drinks & House Wine w/meals
- Boogie Boards
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- Manager's cocktail party
- 340 rooms & 54 suites in nine 3-storey buildings plus 27 villa-type buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Oriental, International, Mexican, Italian
- 4 bars including Lobby bar, Beach bar, Pool bar and Sports bar
- 1 outdoor pool
- 18-hole golf course 5 minutes away
- Meeting facilities
- 2 lit tennis courts (fee)
- Souvenir gift shop
- Exercise classes
- Scuba diving nearby (fee)
- A range of watersports available
- Beauty salon (fee)
- Outdoor Wedding Location
- Concierge service
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Max occupancy 4 persons
Superior Rooms with 2 double beds and a balcony or patio
Suites with 2 double beds and a living area
For the Kids - Kids 4-14 enjoy supervised activities 10am-12pm and 3pm-5pm at the Kids' club. Babysitting service (fee). Playground, Games room and Kids' pool.
Wedding Bonus - Wedding packages available, please inquire for details.
Prime Time! - Guests 65 years and older receive a special discount on accommodation. Request when you book. Requires proof of age.
Repeat Guests! - Repeat guests receive a room upgrade (if available at check-in) and special dinner with surprise gift. Request when you book.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Puerto Plata VillagePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Apartado 716, Playa Dorada Complex, Puerto Plata Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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