- What's Included
- All Inclusive Features
The nicest of the 3 Riu resorts in the area, the Riu Bachata is also the newest of them. Probably not a 5 star as some operators may rate it, more along the lines of a 4.5 star. The beach here is a little narrow but nice and swimable. Like most Riu's the food and service are great. Definitely a good choice for couples, singles and families looking for fun filled Puerto Plata vacation.
Situated in a quiet location and surrounded by stunning scenery the Riu Bachata and offers guests comfortable accommodation in a relaxed and friendly atmosphere next door to sister resorts the Riu Merengue and Riu Mambo. The Riu Bachata Resort features 610 guestrooms spread out amongst 1 and 2-story bungalows, this impressive resort offers excellent views from the ocean view rooms. With a swim-up bar, casino, gym, spa and lots of water sports, there is something here for every type of vacationer.
Clubhotel Riu Bachata is an all inclusive hotel located on the beach in Maimon Bay, Puerto Plata-Dominican Republic. The hotel is a 1-story and 2-story style bungalow complex, with 610 guestrooms ten minutes away from Puerto Plata and 15.5 miles from Puerto Plata Intl. Airport.
Location On the beach in Marimon Bay and next to the Riu Mambo and Riu Merengue. 15 min to Puerto Plata, 20 min to Playa Dorada and 45 min from the airport.
First off we went with travel provider Thomson. We wanted to go for an easy two week holiday somewhere hot. The resort says 5 star, which if you think about the Caribbean then this could be thought of as that. It wouldn't be considered 5 star in Europe or America but its clean, the service is impeccable.The rooms are above basic. And get serviced every day. You have two choices of restaurant with a buffet during the day and one please to eat with buffet at night and one sit down al a cart menu restaurant. The food is pretty standard with lots of dishes and themed nights. It can get a little repetitive if you don't try different things but its always fresh and there is lots of it. They have one long beach and a smaller beach on the resort. The smaller beach is called Amber Cove and is where the cruise ships doc. There are some locals who have shops there and they will try and sell you stuff. But generally they don't hassle you too much. The resort is quite far out, however the reps do offer excursions.The staff are really friendly and go above and beyond to service your needs. If you want to really clean no frills place to stay to relax in then this is your place.
We have just returned from the Club Rui Bachata. Having arrived on Christmas Day and departed on New Years Day. Firstly the positives, the grounds and hotel is clean, tidy and well maintained, the main buffet restaurant has plenty of choice and caters for all tastes. The beach area is great and the staff are all friendly, The free Wi-Fi works in reception only but works and is free - Now The negatives !! The drinks and choices are well below the range and quality you associate with The Caribbean, They have two special restaurants, the Steakhouse seats 75 and The Italian 45, the hotel has 700 guests !! You can't book, it's first come first served however if you say it's your birthday or wedding anniversary you can book, so the poor people who queue for 90 minutes and play by the rules are then told no more tables tonight !! The meals are plenty full but snacks in between non existent !! The bar staff seem attracted to the people from America waving a couple of dollars, no dollars expect to wait 20 minutes for a drink !! The entertainment team are amazingly hard working but after 7 nights watching them dance randomly and you will be ready to self harm .. the main show 7 nights a week consists of couples been plucked from the audience and been asked to dance yet again and perform their favourite sexual positions on a chair while the the larger than life host has what I will describe as a moment to himself only he doesn't fix anything !! .. Two Swedes said us "In Stockholm he would be locked up !!" Its that bad ... We also thankfully didn't have children with us ... On arrival our tap was broken .. they fixed it the next day by filling it with tissue and pushing it back on .. it broke again the following day ... The advertise as to having a casino .. it was raided last year and hasn't opened since .. I'm not one to moan, we had a great holiday but this hotel needs a massive tweak in many areas as I told the manager Henrik, One thing I will say is that the hotel made a massive effort on NYE, which proves that they can do it ... but in many areas at the moment aren't doing it .. it was I believe 4 star, I'd suggest it's slightly below 3 .. won't ever be going back or telling anybody to stay there .. sorry Riu Bachata !!
Our rep should have told people there was a ramp to go up with our bags. We had kids with us and the steps to get to the lobby are hard to get up pulling heavy bags. Other than that she was very helpful. Check in was fairly easy. Check out was a little harder as there was 3 buses going to airport all at about the same time so there was a lot of confusion as to which bus to get on. Our rooms were nice except when u order a king bed u get 2 doubles pushed together problem is they make up both beds individually. The mini bars are getting just that mini. 2 small cans of beer,couple pop and water which is only refilled every 2 days. The cleaning staff were super,left a buck every day and always had nice arraignments left for us. There is lots of food and different kinds if u can't find something to eat u are very picky. Bartenders were for the most part very efficient. Julio Vip stood out with a constant smile and very quick to serve. Entertainment day staff were very good. Salami was outstanding he was always smiling and trying to keep people happy even though the weather was at times rainy and windy. Rained 6 of 7 days. Some days a little some days alot but we made the best of it around the pool. The weather was only around 22 so the pool was not used a lot water was to cold. The water at the beach was not to be swam in because the winds were to hi. Nightly entertainment shows were ok. Once u see one they almost seem the same no matter which resort u go to. As we were travelling with Sunwing I did want to mention,we had no real issues but some friends of ours lost things as their bags had been gone through at the airports.
So, we booked this holiday about 4 months prior to traveling on NY day.We read the reviews, which at the time were good. However, they seemed to get worse over the course of time!They got so bad we even contacted Thomson to request a change of hotel but the cost to do this was ridiculous.Me and my hubby have been lucky enough to have some fantastic holidays over the years but we have also holidayed on the cheap when our children were growing up.We have been to Europe, Africa, the Caribbean and also had a cruise.We have stayed in some beautiful hotels and I'm going to be as honest as I can with this review.I only have one complaint and that is that the hotel allows smoking anywhere!The free Wi-Fi is only available in the reception area and at times the smoke in there was unbearable!You have to access the restaurant via the reception also and this is absolutely disgusting when you are on your way for food and have to pass through a plume of smoke to get there.I seriously think the Management at the hotel need to change this before someone files a lawsuit against the hotel.I, for one, have come home with a terrible hacking cough!Anyway, moaning over with.The hotel is lovely, made even better by the staff.I read comments that they were ignorant and rude. Well all I can say to that is there must have been a reason for this.We did not come across one miserable member of staff, they were so friendly and pleasant the whole two weeks we were there!I'll name a few who made our holiday memorable: Helena, Muriel, Patrick, Alejandro, sorry if the spelling is incorrect.The entertainment throughout the day is your typical holiday entertainment but the team do a few adhoc events that are hilarious.Salami is a legend!We didn't stay up for all the evening entertainment but I can highly recommend the 70's night and the Grease night! There are plenty of sun beds, however, they are bumper to bumper (so to speak) and are reserved very early in the morning. My husband went for a coffee at half 5 on our first day as we were struggling to sleep and there was someone already reserving the beds.The food is plentiful and as varied as it can be. The Chinese night and Italian night are not to be missed.The snack bar is also nice and kept very clean (unlike the neighbouring Merengue and Bambu) We did try the speciality restaurants one night and that was the Italian, all I will say is don't bother rushing to book this. It isn't worth it!The mosquitoes are on a mission so make sure you go well prepared.We didn't, and I got over 30 bites on the first day! We bought some spray for $16, costly but it did the trick.There are a few local shops, they are expensive but they are open to a bit of haggling.Overall we had a fab holiday and if the price was right we'd definitely go back (as long as the smoking policy had changed).On a last note the rooms are kept spotless and our maid was a little star, unfortunately I didn't get her name. But management, if you read this we were in room 1218 so please pass on our thanks to her, she was lovely!!
I work as an Adjudicator/my wife a Judge, so we certainly know how to reach reasonable conclusions based on a preponderance of the evidence. Given that the usual Trip Advisor traveler is of above average intelligence, I will let your readers come to their own conclusions. On Day 2 of our 1 week stay at the Riu Bachata, $2,000 pesos disappeared from my locked room safe, but my American dollars ($80) were ignored/still in my wallet in the safe. I then searched the room and discovered that my prescription for a narcotic analgesic, which I use for kidney stone attacks, was missing. Criminals commonly break into pharmacies throughout the world to steal this stuff, because they can sell it for at least $50 per pill on the black market. Also missing was my After Bite, if you can believe it. All the rest of my toiletries and meds were left exactly where they originally were, on the washroom countertop. To be fair, I blame myself 50%, because I foolishly kept my meds on the washroom counter by the sink. But I figured that a supposedly 5 star RIU would carefully vet their employees, and I have never had stuff go missing in our hotel rooms in any of our numerous trips we have taken around the world. The facts: 1) The items disappeared on January 8, 2017, between 8:30 a.m. to 1:30 p.m., while we were away on an excursion. 2) We kept our room locked and 2nd floor balcony door locked. 3) The door and safe were locked with key locks. 4) Both the female cleaner and mini bar restock man, at a minimum, entered our room during the time we were away, cleaned the room and refilled the fridge with water. I know this as factual, because the room had been cleaned and there were new water bottles in the fridge. The alcohol bottles were full, as my wife and I do not drink. The sign on the mini bar clearly says that it is restocked every two days. 5) We left for breakfast on January 9 the next day, and came back to the room afterwards. The female cleaner was just leaving our room. The cleaner spoke no English. Five minutes later, there was a loud knock at the door. My wife caught a male trying to enter with keys, stating that he had to come in to refill the mini bar again. He spoke perfect English and my wife told him they already did so the day before, and that there was no need to keep coming as we do not drink. My wife is very intuitive and, as soon as he left, she told me that she got a "bad feeling" from this guy. Five minutes after he left, a different male with keys knocked on our door again, wanting to come in the restock the bar AGAIN. His English was quite poor. 6) We complained to the Manager, Yesenia, and asked her why there are so many reports of missing items published on Trip Advisor at this place, since December 2016. We showed her numerous very recent reviews (S Sarvara/Toronto, Christine L/NYC, Matthew W, etc...) along with the management's published responses. She claimed that she has never received any of these complaints at the Riu Bachata, as noted in the reviews, which she read in front of us on my phone, and also stated that she was unaware of and never reads Trip Advisor reviews, and that the responses from the "Online Reputation Manager at Club Hotel Riu Bachata" were untrue as well, since she said that she is the only one who would respond to complaints. She promised to investigate. 7) The next day, Yesenia told us the results of her "investigation". It consisted of asking the employees if they had seen our missing possessions, which they denied seeing. She also stated that the reason that three mini bar guys had come within 2 days (and within five minutes on the second day) was due to poor communication with each other. That was it. No responsibility was taken and no compensation of any type was offered, Folks, if you stay at this place, I strongly recommend: A) Do not bring any valuables that you cannot stand to lose. B) If you have to bring them, keep them with you at all times. C) After setting up your things in the hotel room, take pictures of everything and even a witness if you can. D) Bring video surveillance with you. Had my money and meds not "mysteriously disappeared", I would have given this place about 3,5 stars. Food: Very good, chicken dishes in the pool area restaurant and buffet were consistently good. Very good selection in the daily buffet. Steak house was ok, but rib eye steak should not be barely two millimeters thick. That is minute steak. I have a sensitive stomach and never got ill from anything. I only used bottled water to brush my teeth as well, since the tap water is contaminated. Room: Comfortable king size bed, clean, nice view on second floor of ocean, electrical combined European and North American, so square plugs do not fit/work. Samsung phone plugs do, however. Couples, make sure you book a room with a king size bed, and not those poor double beds simply pushed together.Beaches: We preferred the quieter beach on the far end. All beaches had green vegetation and rocks, with fish that swim right up to you. Somewhat cool water, warm water can be found on Paradise Island and other snorkeling trips. Atmosphere: Basically this is hell for healthy non-smokers. The smokers are everywhere, and quite inconsiderate, with the exception of one Japanese fellow who stepped out of our line so as not to offend when he smoked. The rest smoke everywhere: in lines, on the beach, by the pool, in their rooms and hallways, and on the verandas where people are trying to eat. Quite disgusting. And I'm a libertarian when it comes to people's own bodies, do whatever you want as long as it does not affect me, which it very much did here. Also, my body was covered in bites, but, unfortunately, my After Bite was subject to "mysterious disappearance" so I suffered throughout the week. Entertainment: Not bad actually. Very friendly staff, skilled dancers. Disco: I actually had fun here. That's probably because of the decent people we met there. Good music. Staff: Except for the one with possibly sticky fingers and the Manager, the rest were good, especially Victor at the front desk. Excursions: We enjoyed the day trip to the Cable Car, amber museum, Fort, etc. as well as the snorkeling trip to Paradise Island. Book through Alex at the taxi area, unless you want to pay more than double with the Hotel/Sunwing for the same thing. I will be sending a copy of this review to both Riu Hotels, which are responsible for vetting their employees, as well as Sunwing, although I expect both of them to do absolutely nothing, as the Manager did. I certainly do not spend thousands of dollars to fly hours to a place to be victimized. I will probably not stay at a Riu Hotel again. In the unlikely event that Riu or Sunwing takes concrete action to rectify, I will certainly amend this review, but I am not holding my breath. Wise to stay elsewhere folks, unless you are a smoker who does not care about your possessions, of course, then it is fine.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All day & late night snacks
- A la carte dining
- 2 theme dinners per week
- Unlimited Domestic drinks from 10am-2am
- In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
- In-room liquor dispenser replenished regular w/rum, whiskey & gin
- Introductory scuba diving lesson in pool
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Disco (18+), drinks included
- Entrance to Casino (drinks extra)
- Buffet restaurant
- 2 a la carte restaurants: Mediterranean and Grill Steakhouse, dress code & reservations required
- Swimming pools
- Children's pool
- Tennis courts
- Multi-sports court
- Fitness centre
- Scuba diving school
- Watersports centre (fee)
- WiFi Internet in lobby
- Caribbean Street w/shops, beauty salon, internet room, pharmacy & cigar shop
Hotel Rooms include:
- Two 3/4 beds
- Ceiling fan
- Satellite TV
- Liquor dispensers
- In-room safe
- Full bathroom
- Max occupancy 3 adults & 1 infant or 2 adults & 2 kids in existing bedding
Junior Suites include:
- Similar to above but slightly larger w/living area (limited availability)
- Maximum occupancy 3 adults & 1 infant
Kids Deals - Kids 12 years & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.
For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30pm & 3pm-5:30pm. Kid's can also enjoy the Mini-disco and outdoor movies.
Stay at 1, Play at 3! - Guests receive full exchange privileges between RIU Mambo and RIU Merengue for breakfast & lunch as well as day & evening access to all pools, bars & shows. Some restrictions apply.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Bonus - Wedding packages available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu BachataPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Bahia de Maimon, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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