Riu Merengue

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Overview
This 544 room resort is without a doubt one of the most outstanding and best selling resorts in Puerto Plata. Ideally set on two private bays, you will enjoy breathtaking panoramic views of surrounding hillsides, lush tropical gardens and countless palm trees. Guests keep coming back to this delightful hotel owned by RIU Hotels of Spain who are well known for their superior quality in design, attention to detail and exceptional service.

Location: On the beach, 15 min to Puerto Plata, 20 min to Playa Dorada, 45 min from the airport.

tripadvisor Traveler Reviews
  • lewisg737 : Bristol, United Kingdom
Good Holiday!

Myself and a Friend decided to visit the Dominican Republic for a 17 night holiday starting on the 28/10. We arrived at the resort and were greeted by very friendly hotel staff who where able to check us in immediately with no wait. We were handed a envelope with everything we needed for our stay and pointed in the direction of our room. The room was extremely clean and presented very well. We left our cases in the room and headed to explore the resort. As it was a weekend there were a lot of local people from the Dominican staying and this was noticeable, however it wasn’t unbearable and we were able to look around with ease. The first evening we decided to eat at the buffet and soon realised that the previous reviews about the queues were very accurate, however we were still able to eat something. By the end of the weekend the atmosphere in the resort changed as the local guests left, it became a lot more quieter and the buffet restaurant was almost empty. We were able to have a good look at all the food on offer and there were virtually no queues! The grounds of the resort are very well maintained and the staff are extremely friendly and happy to help all of the time! This place is very beautiful and perfect for a quiet trip away! Whilst staying we did have a power cut for around 3 hours which left us with no running water or air conditioning, but the staff did get it back up and running as soon as possible! We booked a few excursions with our resort rep and we would highly recommend this as it’s a great way to see the local area (especially paradise island) Overall we did have a good time and definitely will NOT read the reviews before we leave for our holiday again as clearly some people just want to complain over nothing! GREAT STAY!

  • Mariagcfc : Northampton, United Kingdom
Disappointing

On arrival we were escorted to a very mediocre room with a damp smell. Food was very repetitive and not very hot. Not much if any entertainment in the evening. There was no wi-fi in rooms except for reception and very poor at that with limited seating. And very noisy as locals are allowed in at the weekend. Staff were helpful and pleasant. They can only do their best with what they're given. Hotel very plain and in need of updating. A disappointment after a long wait to get here. Not much else to get to see. Peurto Plata is very basic. Not our best holiday.

  • OBAOILL : Ireland
First class.No complaints at all

We are currently staying at the Merengue in a quiet room 1656 and have been here for over a week.Before going we were reading some negative reviews which concerned us greatly.We cannot understand any of them.The Staff are great.The food is very good with great variety and the whole resort is spotlessly clean.You do not even need to take a beach towel with you as they are provided free. There are three hotels in the complex within a gated area which is great as you are not pestered by beach hawkers.You can eat in any of the hotels for breakfast and lunch but you must eat your evening meal in the hotel you are staying in.Again the food covers all tastes and we cannot see how it becomes boring as different dishes are prepared fresh by the chefs who cook a various counters.Same with breakfast and lunch.On alternated days there is an a la carte menu available in two smaller restaurants at 630pm.First come first served.Do not be disappointed if you do not get a seat as the main restaurant is just as good.The bar staff are excellent,very pleasant and do not hold back on the measures.And you can get everything from water to cocktails.Just ask.They deserve to be tipped when you can.The restaurant staff are excellent also and work very hard.You can change your money at reception for pesos etc and the rate is not much different than the gambios in town.The reception staff are very helpful and will gladly change larger dollar notes for small ones for tipping the staff.I would say that sunscreen is very expensive here in the Dominican Republic so bring plenty.We found the shops in the resort to be pricey.A fridge magnet for example is $5 but at the end of the beach there are little shops where they can be bought for $2.I will add more to this review when I return home as I am having to good a time to add more.

  • tropsie : Gloucester
Relaxing

Having just got back from a weeks holiday here thought I would post a few things about my experience. First impressions were a tad chaotic. We arrived at the same time as another 2 coaches and trying to check in if you can call it that was like a free for all, there were keys in envelopes on a table and basically had to fight your way through just to get your key.Got to our room which I must admit was spotless clean, but very dated and had musty/mouldy smell which you could smell though out the whole building. It’s extremely humid here so put this down to the constant humidity. I personally found the bed extremely hard and uncomfortable.The pool/bar area were very clean and tidy. The staff all work extremely hard and never stop cleaning and they are all more than happy to help. The restaurants/snack bars run very efficiently and the food that was on offer from breakfast to evening meals was always fresh and tasty. We never had a problem getting drinks either. The beach was absolutely stunning we spent most of the week at the beach as the pool area could get loud with the entertainment throughout the day. This trip was relaxing break but if you wanted to do lots of other things then you can.

  • Yolanda S : BRAMPTON
Well maintained resort

Highly recommend the Riu Merengue for its comparative cleanliness. Went to this resort Oct 27 for a week. Totally impressed with the way they maintain the property. Every day you’d see the gardeners collecting leaves and branches from the paths and gardens and beach. The beach lounge chairs has several dedicated workers who collected the discoloured beach chairs, vigorously brush them with a non-foaming cleaning agent to remove, placed them in the sea to rinse off, then pick them up and place back on the beach. There were collection buckets strategically placed on the beach for tourists to place debris, cups, plates and the reusable plastic cups. The cups were constantly collected, washed, and re-used at the bar ... good size and quality (holds about 10-12 oz). I periodically checked these cups and saw that they were well washed ... no residue from previous use.Lamp posts along the paths were cleaned and sprayed with bug spray daily. Even the lamps in the hallway outside the rooms were cleaned and sprayed.The rooms were clean and neat. The entry doors had a sweep at the bottom to prevent, as much as possible, roaches, etc. getting in. The sliding doors to the balconies and terraces had screen doors. In some instances, when a room was vacated the furniture was moved to the balcony or terrace and the room was hosed down. Unbelievable, but I saw this on several occasions.There are only 3 negatives about the room: the beds need to be replaced. We has 2 twin (or maybe 3/4) beds pushed together. And they were hard. The pillows were lumpy. The toiletries were a joke ... soap wafers for washing hands smelt really bad. There was a dispenser in the tub ... not identified but possibly a 4-in1 liquid (soap, shampoo, conditioner, bath bubbles). Given that this was a “quality” brand hotel I was extremely surprised at this lack of proper toiletries.Food was adequate. But don’t eat the bread because flies use them as landing strips.Yes, there were a few negative things. On our arrival we were given an envelope with our room number, wifi code, towel cards, room key (if you needed a second one you had to get it from reception), safety deposit box, an a map. The buildings were not numbered on it. Our luggage was tagged with our room numbers which we were told would be delivered to our rooms. THEN they decided to have some fun with us ... which was not nice especially given that it was night time and the restaurant was closed. A woman from the front desk asked if we were ready to go to our rooms ,,, without waiting she started walking and told us to come with here. You are expecting transportation to the rooms, right? WRONG: she lead us down the path from reception area, pointed to several paths and told us our rooms were down that way. Took us 10 minutes to find our room, others spent close to 30 minutes. The buildings has 2 stories comprising of 4 rooms per floor ... however access to the top floors are outside steps on one side of the building while access to the lower level was on a different path on the other side of the same building. Signage was just as bad ... you had to walk up to the building to see the numbers.Main gathering holes and nightly entertainment all in the same area. However some bar tenders tended to drink beer in front of the waiting customers before tending to their needs. This happened at 2 different bar counters. I am not denying that they should not drink but I think alcohol on the job is a definite no. I also saw some of the workers from the restaurant go behind the counter and help themselves to beer and mixed drinks.Discounting the few irritants, yes, I would go again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • All day & late night snacks
  • A la carte dining w/reservations
  • Unlimited Domestic drinks from 10am-2am
  • In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
  • In-room liquor dispensers regular replenished w/rum, whiskey & gin
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Sailing
  • Introductory scuba diving lesson in pool
  • Daytime tennis
  • Volleyball
  • Table tennis & darts
  • Pool table
  • Aerobics
  • Fitness centre
  • Daily activities
  • Nightly entertainment
  • Entrance to Disco (18+), drinks included
  • Entrance to Casino at RIU Bachata (drinks extra)
  • Buffet restaurant
  • Dominican a la carte restaurant, dress code & reservations required
  • Pool bar
  • Bars
  • Mini-disco
  • Swimming pool
  • Children's pool
  • Tennis courts
  • Casino at RIU Bachata
  • Fitness centre
  • Scuba diving school
  • Watersports centre (fee)
  • WiFi in lobby
  • Caribbean Street w/shops, games room, spa, beauty salon, internet room, pharmacy & cigar shop

Hotel Rooms include:

  • Two 3/4 beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom
  • Balcony
  • Max occupancy 3 adults or 2 adults and 2 kids

Suites include:

  • Similar to above w/separate living room, sofa, and coffee table & chairs. Limited availability.

Kids Deals - Kids 12 & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.

For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30 & 3pm-5:30pm and Mini-disco.

Stay at 1, Plat at 2! - Guests receive full exchange privileges with RIU Mambo and RIU Bachata for breakfast & lunch, and day & evening access to all pools, bars and shows. Some restrictions apply.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Merengue
    Puerto Plata,Dominican Republic

  • Hotel Contacts
  • Extra Info
  • Disclaimer
ClubHotel Riu Merengue
Bahia de Maimon, Puerto Plata 57000 Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.