- What's Included
- All Inclusive Features
Location: On the beach, 15 min to Puerto Plata, 20 min to Playa Dorada, 45 min from the airport.
I haven't added a review for a while now but felt the need to with this hotel. Firstly we have travelled the world staying in many grades of hotel from 1* to 5*. This hotel is a 3* at best and probably the worst RIU we have stopped in. Secondly we did not see any rats anywhere but we did see cockroaches in our room and the restaurant. My wife suggested that the one in our room would disappear from where it came from soon enough, well the size of it would necessitate it using the front door, it was huge.The room as others have mentioned smelt of damp, in fact our clothes soon became smelly, so had to leave them in our suitcase. However the maids do clean the room well and work very hard. The shower whilst hot, was poor. The head was hanging off the wall as was the grab rail in the bath. We did have a hairdryer which was wired into a socket next to it. Believe me when I say the wiring was not the best so avoided it entirely. The holiday rep did say on the coach from the airport that the health and safety in DR was not uk standard, so be warned. In general the rooms need a good refurb as they are very tired. The gardens are kept clean with the team working on them everyday. In fact most of the staff were really well mannered, helpful and worked tremendously hard. You will soon pick out the rude and ignorant ones believe me. Why these people are in the service industry I have no idea. Some reviews suggest drinks are watered down, I'm not sure about that as there were a few drunks about during the day. Tips got you served quicker but nobody waited too long, the bar staff were really good. (Or most of them. Clue)Food was tasteless and repetitive and we were glad to get on the plane for some tastier food, yes the aeroplane food. Mealtimes were interesting, it was like the food was running out with people piling high. If you do go the morning fruit juices are really good, lost of fresh choice. The one thing I did see often is that the staff used bare hands to move food back on to the serving plates, not the most healthiest of actions. I was ill during my stay but cannot say it was anything to do with the food. Entertainment was mostly poor quality, but you have to remember that they cater for a wide range of guests, young and old, from many places so it's never going to be a west end show. The entire entertainment team are constantly arranging activities, so if you like the poolside activities of such All inclusive hotels, you'll be fine.Wifi, is absolutely shocking, not that you should rate a holiday on its wifi. Many top places around the world have similar issues, unless you pay of course.Beach is lovely with plenty of shade if you want it. We were not bothered by locals trying to sell their products, hence spent most of our time on it.So in summary: The hotel is in need of upgrade or re-grade. Most staff work hard and are pleasant. The food is bland and repetitive. Entertainment is basic. Wifi poor.Most importantly we would never go there again, but that doesn't mean you won't like it.
How this place is rated a 4.5 star and has a 4 star rating on Tripadvisor is beyond me. It is a 3 star at most and I'm feeling generous. Pros: Check in was quick, grounds were tidy but dated, Food was ok but far from great, staff was friendly and polite (except the maid who stole our belongings) Bachata area seemed to have a funner vibe.Cons: --Pool nearest the Meringue was about as much fun as a funeral, -the food was repetitive but we expected this, -the beach was red flagged 3 days out of seven meaning you get to wade out waist deep,- the rooms were HUMID! dresser drawers wouldn't shut and clothes wouldn't dry, -a 20" tube tv...yes really, with reception that looked like rabbit ears was pulling it in.-no coffee makers in room and no coffee to be had before 7am (not even in the lobby). Going on an early excursion? NO COFFEE FOR YOU!-We had a building full of Russian couples who liked to argue for 3 hrs every night from midnight to 3am. We complained..staff did nothing.-maid cleaning our room stole 2 pairs of ladies shoes. We noticed she seemed to exit quickly and awkwardly one day when we returned while she was cleaning...now we know why!-WIFI at this resort is a joke! a very small lobby area with seating for about 12. Meanwhile a theatre hall that has seating for 200 sits empty all day. Why not move the wifi over there thru the day? I guess they like cramming up the lobby and watching people scurry for a chance to grab a chair.-Smokers smokers everywhere (not the resorts fault but annoying none the less)-The beach bar ran out of beer.-The food at the lunch bars was horrid. Dry burgers, boiled wieners, and something else I ate there had me scrambling for a stall. It was the same food for 7 straight days.We stayed at the Melia Caribe Tropicale in Punta Cana that had the exact same rating two years earlier so were expecting a similar experience. It wasn't even close. That resort was a refreshing holiday, this was a huge disapointment. The thing you'll like best about the Riu Merengue is seeing it in your rear view mirror!
Just returned from a two week stay at the merengue garden hotel and I have to say we were pleastley suprised.After reading the reviews on this hotel we didn't know what to expect.The staff are very friendly,the grounds and public areas are immaculate,Food was good always plenty of choice,room was very clean but I will agree with reviews there was a smell of damp sometimes and rooms are dated.The negatives for me and this is a personal opinion no quite pool in any of the three hotels people don't always want to be amongst all the activities,and no adult lounge where you could just have a drink and a chat,but overall we got what we paid for as this is not an expensive hotel.
These my true feelings about this hotel, we booked this hotel before looking at the reviews on trip advisor and to be honest we panicked a bit thinking "what have we done" because some of the reviews were pretty grim, we decided to just go and see how it goes, first impressions were good and we found ourselves discussing how unjustified some of the reviews were. We had an issue with the first room the problem being that the toilet did not flush properly, after a couple of visits from the ''handyman '' we decided to ask for a different room which the reception managed effectively, we did experience quite bit of noise from the road but we got a bit used to it, we didn't realise until we returned home how damp the room was, our clothes had a terrible smell to them and thinking back it was probably the reason why I had a terrible cough and cold!! The bed sheets did feel a bit damp we put it down to the air conditioning, looking back we didn't think or react so please be aware of this, I could really go on and tell you about every little thing, I can only advise you that when you are looking at bookinggive it some real comparison if you expect 5* a la carte this is not the hotel for you it is a fact of "you get what you pay for" we still had a good time BUT we will not return.
I was reading a few reviews before leaving and people have no IDEA what their talking about when it comes to this resort. If you want a Luxury Resort then book a trip to Punta cana or Riviera Maya and GO PAY $3000 a couple and go complain there. This resort is a little outdated but clean and very tropical. I payed 1075$ for a single stay to meet friends and you pay for what you get. It's my second time in Puerto plata and won't be my last. Resort: Clean and very big when you visit the Merengue and Bachata sections.Staff: From the lobby to the beach bar....Always smiling and nice. I must admit that they try hard to make your visit pleasant. Food. I highly recommend the LA ROCA Buffet for Breakfast, Lunch and Supper. The Steak House was great. I had the privelage to eat there 3 times and was not disappointed. Order the BBQ ribs or the steak.Beach. It's Puerto Plata not CUBA........When It's sunny the beach and water is beautiful and peaceful. Tons of Chairs but a few Huts would be nice. Hotel Room: It was nice and always clean. I was in the "GARDEN" section but I recommend the "VILLAGE" section. Closer to everything.TIPS $$$: People from Canada, Russia and England. I'm a fellow Canadian and I blasting everyone who sits down in restaurant or CALLS for a drink at any bar and expect a better service like their at a Luxury resort and cant leave any tips. NO TIPS, NO SERVICE. I saw so much of this that I'm disgusted by some people. START TIPPING. These people work very hard and don't expect much.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All day & late night snacks
- A la carte dining w/reservations
- Unlimited Domestic drinks from 10am-2am
- In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
- In-room liquor dispensers regular replenished w/rum, whiskey & gin
- Introductory scuba diving lesson in pool
- Daytime tennis
- Table tennis & darts
- Pool table
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Disco (18+), drinks included
- Entrance to Casino at RIU Bachata (drinks extra)
- Buffet restaurant
- Dominican a la carte restaurant, dress code & reservations required
- Pool bar
- Swimming pool
- Children's pool
- Tennis courts
- Casino at RIU Bachata
- Fitness centre
- Scuba diving school
- Watersports centre (fee)
- WiFi in lobby
- Caribbean Street w/shops, games room, spa, beauty salon, internet room, pharmacy & cigar shop
Hotel Rooms include:
- Two 3/4 beds
- Ceiling fan
- Satellite TV
- Liquor dispensers
- In-room safe
- Full bathroom
- Max occupancy 3 adults or 2 adults and 2 kids
- Similar to above w/separate living room, sofa, and coffee table & chairs. Limited availability.
Kids Deals - Kids 12 & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.
For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30 & 3pm-5:30pm and Mini-disco.
Stay at 1, Plat at 2! - Guests receive full exchange privileges with RIU Mambo and RIU Bachata for breakfast & lunch, and day & evening access to all pools, bars and shows. Some restrictions apply.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu MerenguePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Bahia de Maimon, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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