- What's Included
- All Inclusive Features
Location: On the beach, 15 min to Puerto Plata, 20 min to Playa Dorada, 45 min from the airport.
Visited this resort during October. Overall I found this resort ok, but just ok. Beautiful grounds, the most friendly and accommodating staff of any resort I've been to. Food was very good, and rooms were clean , minimal, but spacious. Now for the negatives. Basically no air conditioning all week. Room never got below 24 degrees at night and below 27 degrees all day. Nowhere at all to really cool down other than the gift shop. No coffee anywhere before 7:30. I love to enjoy an early morning coffee or cappuccino by the beach, not here! There are only coffee and cappuccino machines at the bars , which open at 10 am. Booze was all local. They did however have a few bottles of beefeater gin, or Smirnoff vodka if you asked, but that's it. No baileys for coffee, or sparkling wine. Very limited selection . Locals on the weekend were for too many. Resort became crowded, loud and overrun with locals. Bars close at midnight! If you want a drink after that, you must walk to the next resort, the bachata. Kinda felt that the resort fell short for a riu. If I would return, it would be to the riu bachata next door.
For a little background, my husband (he is Dominican) and I (American) live in Dominican Republic in the capital city so we get to frequently visit resorts and know a lot about life in the country and what should be expected from resorts such as this one. To make this short I'm just going to list things that really should be unacceptable for a hotel of this size and especially a RIU. 1. They do not use bottled water. This is a big deal for DR, because everyone, even locals do not drink tap water. The resort has a filter plant, but unless maintained very well this can be dangerous because almost all ground water in our country is contaminated. Needless to say we always asked for bottled water because the filtered water just tasted off...2. They do not have a backup generator. We were really surprised at this!!! The power frequently goes out in DR and even most of the poorest people here have a battery backup for basic lights and fans. I think this was a first to be at a hotel where the power was out for 3 hours and no generator!3. The food was terrible! I was afraid to try their variety so I stayed very conservative with what I ate. My husband was more adventurous (salad, fruit, "signature dishes") and he subsequently got sick in the two days that we were here. 4. There was a pungent mold smell in our room and they didn't fix it or offer to put us in a different room... we both left this vacation sick. My husbands sinuses are completely congested and my throats is so scratchy and sore.5. The bed was hard as a rock!! My back is killing me after this trip.On a positive note, the grounds are beautiful. They definitely have great landscapers. And the staff really is exceptional, the only thing that keeps this place running. It's sad because it seems almost maybe 35-40 years old and on it's last leg :(
I just came back from a vacation turned to nightmare because I was talked to going to this resort. Where do I begin.1. PARKING: The parking advertising is FALSE. I had to park far away in the streer because there is no parking lot, you have to literally park in the street, eventhough it says PARKING is available. So we had to park about 5 minutes away and walk with heavy luggage to reach the hotel lobby.2. CHECK-IN: After waiting at least 20 Minutes to check in, we had to carry our own luggage again since there was no bellman to help us (group of 4). 3. WIFI: There is ONLY wifi in the lobby, so every time you want to connect or send pictures, you have to walk to the lobby which by the way leads to the MOST ANNOYING thing over there, which is SMOKING...4. SMOKING: I SWEAR, WE COULD NOT GO ANYWHERE ON THE RESORT without having someone either sit next to us, or already planted there SMOKING. I dont smoke and neither of my friends, so THIS HAD TO BE THE MOST ANNOYING THING we experienced. It was so BAD that I had to request a meeting with one of the hotel managers and they actually AGREED that there needs to be separations. I have gone to MANY resorts in DR and almost ALL of them had DESIGNATED areas to smoke, but this is NOT ONE OF THEM. In the lobby there was a CLOUD of smoke so you had to decide if it ws worth it going to the lobby to upload pics or stay in touch with friends abroad. THERE NEEDS TO BE SEPARATIONS SO THAT NOT ONLY PPL WHO SMOKE CAN BE ACCOMMODATED, SOME PEOPLE DONT SMOKE! In fact, there was some ppl smoking in the SNACK restaurant, so we could not even Eat in PEACE, which leads to yet another point.5. The Food was OKAY, although the spaghetti with seafood mix was hard. My main complaint is that YOU HAVE TO STAND IN LINE FOR 10-20 MINUTES TO GET YOUR FOOD. ARE YOU KIDDING ME??? And there are two separate lines with different things, so if you want a bit of both YOU HAVE TO MAKE 2 LINES AND BE ON THEM FOR MORE THEN 30-40 MINUTES TO GET YOUR FOOD. I will post a picture of the lines. During breakfast I was on line for 26 minutes to get smashed plantain which is a local specialty called mangu. I wanted an omelet to eat it with it, but AFTER SPENDING 26 MINUTES IN A LONG AND SUPER SLOW MOVING LINE, I HAD TO STAND ON ANOTHER LINE THAT LITERALLY WENT PAST THE ENTRANCE OF THE RESTAURANT, SO I just took a normal egg and called it a day. 6. CHECKOUT: THEY FORCE YOU TO CHECK OUT AT 12, BUT EXPECT YOU TO CHECK IN AT 3!!! SERIOUSLY??? So that means that we DID not even SPENT 24 Hours there, but we PAID for a FULL day. Most hotels you check out even at 2pm, but 12pm are you serious????CONCLUSION: I will NOT EVER come back to riu merengue, I hate all the smoking, the waiting in line and lack of parking. If you are planning to go there, BE ADVISED and take everything I told you into consideration. Most reviews are PAID to make them sound good, this review is 100% real coming from a real person who spent a DAY/NIGHT of hell there.
We stayed here for two weeks SEP/OCT 17 and what a great holiday we had a very relaxing fortnight in the sun. The hotel has not changed at all since we last came it was our third but what I will say is the Russian community have found out about it and are just as rude as they are in Egypt ! No excuse me or Queuing just push right in ! enough about them. Food great, repetitive but something for everyone and very tasty staff very good, rooms cleaned to every good standard. The local people do come in at weekends but then again everyone deserves a break, no stomach upsets at all as with the last times we were here, in general I think with the price people pay to come to a Caribbean Island it is great value for money. Now I must mention our Thompson Rep Belize (I hope I have spelt your name right) she is excellent at dealing with a special request and made our 41st wedding anniversary a great night, thank you so much, with all of the uncertainty of the future of the hotels we think that all staff are doing a great job, it would be fabulous if the hotels were staying in the Riu group but if not then we thank you all for the Fantastic times we have had at the Riu Merengue and our visits to the Riu Bachata. Well done all of you.
Stayed here for 2 week really enjoyed holiday staff was all lovely food was ok but repetitive but what all inclusive isn't .Entertainment team worked really hard and put on a couple of decent shows but could improve on rest of nights The one thing which put me off going again was at the weekend the locals completely overtake the hotel which made it difficult to get by the pool restaurant and bar The hotel is right by the beach but is quite isolated so nothing much to do outside the hotel would I go again ? Only for the right price
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All day & late night snacks
- A la carte dining w/reservations
- Unlimited Domestic drinks from 10am-2am
- In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
- In-room liquor dispensers regular replenished w/rum, whiskey & gin
- Introductory scuba diving lesson in pool
- Daytime tennis
- Table tennis & darts
- Pool table
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Disco (18+), drinks included
- Entrance to Casino at RIU Bachata (drinks extra)
- Buffet restaurant
- Dominican a la carte restaurant, dress code & reservations required
- Pool bar
- Swimming pool
- Children's pool
- Tennis courts
- Casino at RIU Bachata
- Fitness centre
- Scuba diving school
- Watersports centre (fee)
- WiFi in lobby
- Caribbean Street w/shops, games room, spa, beauty salon, internet room, pharmacy & cigar shop
Hotel Rooms include:
- Two 3/4 beds
- Ceiling fan
- Satellite TV
- Liquor dispensers
- In-room safe
- Full bathroom
- Max occupancy 3 adults or 2 adults and 2 kids
- Similar to above w/separate living room, sofa, and coffee table & chairs. Limited availability.
Kids Deals - Kids 12 & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.
For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30 & 3pm-5:30pm and Mini-disco.
Stay at 1, Plat at 2! - Guests receive full exchange privileges with RIU Mambo and RIU Bachata for breakfast & lunch, and day & evening access to all pools, bars and shows. Some restrictions apply.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu MerenguePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Bahia de Maimon, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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