- What's Included
- All Inclusive Features
Location: On the beach, 15 min to Puerto Plata, 20 min to Playa Dorada, 45 min from the airport.
Went with an open mind, given some of the previous reviews but, there was nothing to worry about.As with all Riu hotels the staff were amazing, from the reception to the cleaners.....everyone doing their bit to make the holiday memorable.The rooms are large and spotlessly clean, with a stocked fridge (refilled every 2 days) and optics on the wall!! Did come across 2 cockroaches and a scorpion in the bathroom!!! Christ knows how they got in but we got rid of them and the housekeeping left us a spray....just in case. Having lived in the Middle East for 5 years they didn't bother us. Let's face it............this is their habitat!! Contrary to previous reviews (and the passenger sitting next to us on the return flight) The food was excellent. If you weren't fussy like me I reckon you could have eaten something different every day for 2 weeks!! Plenty of choice, fresh and hot. The only criticism I had was their over use of garlic!!! I hate the stuff but it seemed to get into everything.......................even the onion soup one night which we both had to leave!The pool and beach were great. Plenty of sunbeds and loads of shade. Entertainment staff coming around to muster support for the games, which you could politely decline, Didn't get close enough to see any of the shows (not our scene) but they appeared to be very energetic and well received.The only downside was, as previously mentioned, the weekends!!!!!!! Went from a peaceful, relaxing break to total bedlam!!! HA! HA! Couldn't hear yourself think at the pool and the hustle and bustling at the food counters and bars was crazy! You would think the locals had never been on holiday before and they certainly tried to take over!!Still it was only the middle weekend and we found the other pool (5 mins away) which was quiet!All in all, a great break. Would we return? Probably not but only because there are hundreds of other RIU hotels we haven't visited!! ENJOY!
Have stayed in various Riu hotels and have to say I'm disappointed with the standard of this one. Room far too small for 3 people, very basic and dated. Food nice but not as much choice as other all inclusive hotels I've stayed in. Staff nice and very helpful.
Excellent hotel and staff, very friendly and helpful. By far the best Rui hotel in the area, the others we saw were more like hospitals or airport lounges all chrome, white and too modern looking. Food top notch, only Mexican restaurant was a disappointment. Drinks menu is not exclusive, the staff will mix anything you ask for. Rooms are comfortable and air conditioning is effective. No hassle to get to the beach, which is beautiful. Would not hesitate to return.
Beautiful beach, free sun loungers were plentiful. A boat hut near the hotel offers trips and scuba diving lessons, it also lets out the pedalos and kayaks for free and jet skis at a charge. They're only allowed in calm seas, which often wasn't the case but then there was a hurricane on its way and there are many cross currents/waves and rocks offshore.HotelRoom lovely, peaceful and with a pretty view of the garden and palm trees. Would stay in that room again. Moved from original room - smelly and on a busy pathway. Your room has four optics in it, one each of brandy, gin, vodka and rum, with beer, tonic water, soda water, coke and water in the fridge. This is topped up every few days.. heck!Food ok ish. Quite a few people reported stomach problems, however I was fine. Burgers in snack bar not cooked through? Not much fish or seafood on menu, occasional fried fish and an occasional paella. Fresh coconut amazing but have to get the gardener to secretly get one $1, none available in the hotel.Fresh fruit was always amazing and plentiful at every mealtime.Rubbish wifi - constantly (up to three times per visit to reception area) have to go to reception staff to reconnect it, who then disappeared with your phone and then came back with it .. now on eBay, Bing.com etc ????Weekends absolutely packed with local families like a Butlins holiday, not really what we expected, this was probably the worst aspect. Pool very busy and noisy. We used the pool to the right of our hotel, which was much more peaceful and prettier. Some people believed that many of the best sea view rooms were saved for the locals?Rep/TripsOur Thomson rep not helpful or particularly friendly.. couldn't be bothered ... found several other guests that felt the same way. When we queried the trip prices (very expensive, Paradise Island $150), we were told that their trips would be exclusive to people at our own hotel .. and we wouldn't have to mix with others!? Turn right on the beach, past the pedalos and kayaks and go to a shack at the very far end (Jonnie) does the same boat trips for around $70 (ours was around this price as we booked two trips and got a discount- Paradise Island and the Catamaran.)Paradise island is approx 1.5hrs bus trip (not as fancy as the hotels coach, however it was more than adequate with air conditioning). We then went on a speed boat through the Mangroves and on to Paradise island for a few hours, with drinks and fresh fruit. On return bus, you get lunch and another visit to a cigar and jewellery factory. Overall the trip was well worth it. This trip is with guests from other hotels and was absolutely fine by us. The commentary on the bus was by a young guy who identified two common languages and then relayed everything in both German and English fluently. Impressive as their native language is Spanish!The catamaran was until mid afternoon and only goes out in calm seas around Sousa. Lovely lunch of salads, pasta, cheese, bread and fruit. All drinks included.Taxi'sHotel stated $50 for taxi into Puerto Plata, however walk out of the hotel and barter - got it for $13 return! This included the taxi man taking us to multiple stops wherever we wanted in the city and waiting for our return! Puerto Plata was ok ish very few tourists when we went, didn't feel at ease. Beach deserted, cafes empty. Cable car worth a visit $10 do it separately from hotel trip with a taxi and save loads.($63 with Puerto Plata, cigar and rum factory, although brochure states $50, this is apparently a miss print that they don't tell you, just take your money!!)Sousa worth a visit, beach and shack shops lovely, however it apparently has a red light district but didn't see any issues regarding this in our brief visit. Found it busier and felt more at ease here despite its business. Taxi cost $40, with the man waiting four/five hours for our return.Wouldn't advise hiring a car, very chaotic and dangerous, has a very high accident rate.LocalsAppeared to be a fair amount of poverty, drinking, unemployment, lots of litter on the side of the roads, such a shame in a beautiful country. The schools run from early morning to late at night, in sessions as they can't accommodate everyone all at once.Take things for locals, we were encouraged to leave all our unused toiletries and would have taken things for locals if we'd known beforehand.We took our unused products to the people in the shacks at the end of the beach as opposed to giving it to our rep.TV mostly foreign and lots of US news channels.. only watched though due to hurricane.Caribbean street expensive and runs between the hotel Merengue and Bachata.Watch prices in the supermarket in Puerto Plata.. v expensive.
Great rooms very roomy too bed comfy Thomson rep dindo was very helpful and a good laugh. Food ok seen better in a lower star hotel much the same every day. Drinks was lovely loved the slush puppy ready made cocktails they just added the booze. All staff was friendly except one when I complained buttons was sorted by dindo our rep and we had a bottle of bubbly from the hotel. Just a shame you haven't got any where to walk outside the complex. one real bad reports I found a needle on the beach I reported it to reception and it got sorted straight away
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All day & late night snacks
- A la carte dining w/reservations
- Unlimited Domestic drinks from 10am-2am
- In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
- In-room liquor dispensers regular replenished w/rum, whiskey & gin
- Introductory scuba diving lesson in pool
- Daytime tennis
- Table tennis & darts
- Pool table
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Disco (18+), drinks included
- Entrance to Casino at RIU Bachata (drinks extra)
- Buffet restaurant
- Dominican a la carte restaurant, dress code & reservations required
- Pool bar
- Swimming pool
- Children's pool
- Tennis courts
- Casino at RIU Bachata
- Fitness centre
- Scuba diving school
- Watersports centre (fee)
- WiFi in lobby
- Caribbean Street w/shops, games room, spa, beauty salon, internet room, pharmacy & cigar shop
Hotel Rooms include:
- Two 3/4 beds
- Ceiling fan
- Satellite TV
- Liquor dispensers
- In-room safe
- Full bathroom
- Max occupancy 3 adults or 2 adults and 2 kids
- Similar to above w/separate living room, sofa, and coffee table & chairs. Limited availability.
Kids Deals - Kids 12 & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.
For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30 & 3pm-5:30pm and Mini-disco.
Stay at 1, Plat at 2! - Guests receive full exchange privileges with RIU Mambo and RIU Bachata for breakfast & lunch, and day & evening access to all pools, bars and shows. Some restrictions apply.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu MerenguePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Bahia de Maimon, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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