- What's Included
- All Inclusive Features
Location: On the beach, 15 min to Puerto Plata, 20 min to Playa Dorada, 45 min from the airport.
Got accused of lying about money being stolen from my room. There was no forced entry so how can you say it was not any of their staff who have keys and cleaned the room or left drinks? Mortified with how I was treated. Can't wait to leave and get out of here. Wouldn't recommend this hotel to anyone! Toilet didn't flush, ever!!! Overflowed with water and the content on the floor when it was apparently meant to be 'fixed'. Shower head did even hold up. Do not go to this hotel. Shocking.
Me and my partner visited here 27/08 - 10/09.Hotel: big welcoming reception, easiest check in I have ever participated in. Staff of the hotel give you directions to your room and then the staff bring your suitcases within ten or fifteen minutes.Rooms: the rooms are a greatly spacious; cleaned daily. Rooms are a bit dated. First room we was in we had a problem with the air con leaking went to reception they sorted it out straight away only problem was it was once it was fixed it lasted about two days and then it would start leaking again. We got moved because of hurricane Irma but the second room was lovely and spacious same as the previous room.Pools: there is three pools for this hotel the main pool by the hotel reception was quite dirty full of bits from the trees and wasn't cleaned out regularly. The other two pools were quiet and clean. Myself and my partner preferred the pools in the batcha side of the hotel they was cleaned regularly and was lovely and warm.Food: the food was alright fresh and hot a fair amount of range, the restaurant also had themed nights which was a nice.Bars: there's plenty of bars the bar staff are so nice especially Diaz, Lopez, Rossy and Claudia. They are based upon the the bar next to the pool and the beach best place to sit of an an evening at the bar looking towards the stage where you can see the entertainment too.Overall this was a lovely holiday would highly recommend to anyone it was great holiday and possibly one day I will return.
Return for another holiday, last there in Oct. 2014 for two weeks ( a medical problem held us there for another two) At that time the manager and all his staff were outstanding the help and service the wife and I receive was second to none. Returning this time on the 20th November for the 3rd time and I'm sure we will have the same excellent service.Tony McIntyre
Arrived in Puerta Plata March 28 2017 and was very pleasantly surprised. I have been to Punta Cana and my experience there was not great, and have heard many mixed reviews about Puerta Plata so was rather hesitant about this trip. But I have to say Puerta Plata surpassed my expectations. The Riu is close to the airport so the bus ride was not long. The Puerta Plata airport is quite organized and efficient, so no troubles getting through. Check in was very efficient. I will say the Merengue side of the Riu the lobby is quite small. And you are allowed to smoke everytwhere here (except restaurants of course), so unfortunately this smacks you in the face upon your arrival, but once you get through the lobby it's not too bad. Its just unfortunate for those that do not smoke and would have liked to enjoy the only place to get free wifi. Rooms - they were a little smaller than most resorts i've been to, but honestly how much time do you actually spend here? When we arrived we did have quite a few ants (there is a liquor dispenser in your room and this is what likely was attracting them), however the room itself was very clean. I called the front desk and asked that in the morning our room be sprayed, they were surpised I didn't want it sprayed right then, therefore first thing in the morning we received a phone call asking if it was a good time to come and spray. The AC didn't work the best, but again you don't come to the Caribean if you want Arctic temps. The TV was small and a tube TV which I was hearing people complain about, and I suppose if you go on vacation and fall ill or just need some down time this as well as the AC might tick you off, but all in all it was quite fine for us. We had what we needed and that was plenty of hot water and water pressure. Our bed was little more firm than at home, but nothing to complain about or ruin your trip. The only thing that I can honestly say bothered me a little bit was the key to our room. It's an actual key on a very large key ring, so during the evening if you didn't want to carry a purse / clutch you had to find somewhere else to put it. More annoying than anything. And there were no clocks / coffee makers. I like to enjoy a coffeeon the balcony when I first get up while waiting for everyone else to rise.Food - fantastic. Which this is what suprised me the most as my experience in Punta Cana with the food was horrible. So pleasantly surprised with this. A lot of variety each day. The Steak House a la carte was amazine. There are no reservations for the a la cartes which is fantastic. This way you don't have to plan your day around a set time for dinner, or plan your vacation around your reservations. The only complaint I would have here is you cannot eat outside of the buffet at breakfast. The property is beautiful and it would be nice to enjoy the surroundings if there were some seats outside during this meal. Beach / pool - the beach isn't white sand, but it's not the dirty brown sand i've heard people refer to it as. It's actually the same texture as the white sand, just a little darker. There was always plenty of chairs available and lots of beach to walk on. I especially love all the palm trees. Amber Cove is right beside the resort (as I understand Carnival has purchased the Riu) and you can watch the cruise ships coming in, it's quite neat watching them back in to the port. The only thing about this is the people from the ships are able to purchase passes for the resort which sometimes causes over crowding during meal times. But nothing drastic enough to ruin your vacation. The pools were always clean. The vegetation incorporated in the surroundings of the pool is very well kept and gives it a more caribean feel. Fantastic touch. We preferred the pool at the Bachata just because there always seem to be more going on there and less little kids around. I didn't want to worry about what type of music we were listening to or offending anyone.Staff - always friendly, greated you with a smile and always helpful. Great trip, and will return.
It wasn't a bad trip. Staff was good. A few that spoke no english at all but we dealt with it. Weather was great. Food was good. With our hotel bracelets we were able to eat at the Bachata and the suppers there were way better then anywhere else on the property. The crowds were large, but we always had a table for our group and our servers were always exceptional. There are gift shops on the beach (to the right) and even though it looks a little sketchy, it's just little shacks - very colourful and folks there are nice. You can haggle costs but keep in mind, these people don't make alot of money and prices are in US dollars. And most of these folks speak like 4-7 languages.If you're an ocean person then you will like the beach. The rooms were not so great. Very musty smell but it's just a place to sleep because you're outside all the time. Enjoy your vaca.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All day & late night snacks
- A la carte dining w/reservations
- Unlimited Domestic drinks from 10am-2am
- In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
- In-room liquor dispensers regular replenished w/rum, whiskey & gin
- Introductory scuba diving lesson in pool
- Daytime tennis
- Table tennis & darts
- Pool table
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Disco (18+), drinks included
- Entrance to Casino at RIU Bachata (drinks extra)
- Buffet restaurant
- Dominican a la carte restaurant, dress code & reservations required
- Pool bar
- Swimming pool
- Children's pool
- Tennis courts
- Casino at RIU Bachata
- Fitness centre
- Scuba diving school
- Watersports centre (fee)
- WiFi in lobby
- Caribbean Street w/shops, games room, spa, beauty salon, internet room, pharmacy & cigar shop
Hotel Rooms include:
- Two 3/4 beds
- Ceiling fan
- Satellite TV
- Liquor dispensers
- In-room safe
- Full bathroom
- Max occupancy 3 adults or 2 adults and 2 kids
- Similar to above w/separate living room, sofa, and coffee table & chairs. Limited availability.
Kids Deals - Kids 12 & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.
For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30 & 3pm-5:30pm and Mini-disco.
Stay at 1, Plat at 2! - Guests receive full exchange privileges with RIU Mambo and RIU Bachata for breakfast & lunch, and day & evening access to all pools, bars and shows. Some restrictions apply.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu MerenguePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Bahia de Maimon, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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