- What's Included
- All Inclusive Features
Location: On the beach, 15 min to Puerto Plata, 20 min to Playa Dorada, 45 min from the airport.
I would say overall the hotel was ok. Beach was nice the food was good the entertainment was great. But I will say that it does need some work. and I would not visit this property again until they make the necessary changes. The pool was not kept clean. The bathroom in the rooms did not look updated and some mold could be seen around the shower. We had an issue with water coming into our room and we complained and only until the next day did someone come and fix the issue. No mention of how to rectify the inconvenience of having water in our room. I had two rooms and the other room had a musty smell and I complained and they did nothing. The drinks at all the bars were weak. All the bars closed at 12a. Too early if you ask me. One should remain open until later. The front desk did not inform me of anything. For example the Bachata was right next so maybe tell us we could use their pools if that was the case or we could use their casino. Front desk was not very welcoming whatsoever. This is the second Riu I have stayed at did not have the same experience as I did on the first which was the Riu Naiboa in Punta Cana.
we stayed at the merengue in may we love it here,this will be our six time we have stayed here,the staff,pools,beach are all fantistic cant wait to go back at the end of october.which we have just booked. Ignore all the rubbish reviews its a fab place and fantastic weather.
place is great beaches pools and food were all fantastic every night some kind of entertainment a casino on the property shopping along Caribbean street can use the facility on all 3 resorts swim up bar
The people are nice (Front desk, restaurant, and cleaning staff). However, some of the management lack basic customer service skills. I was there only for 5 days. The excursions with NEXUS were great, but I was not pleased with my stay because I found cockroaches crawling on my 8 month old chest harness and on clothing. I was BEYOND mortified and disgusted. I had to immediately kill the roaches and then seal her clothing and harness in a plastic bag, to prevent any further contamination of her items. They changed my room, but after moving in to the new room and I started to unpack I was greeted by a swarm of flies who made their nest in the wood in front of the fridge. I then had to change my room again. We did not get settled until 11pm that night. It was a horrible experience. I tried contacting Sunwing vacations ( no one returned my call, nor answered the 24 emergency line), and RIU management were not very helpful when I demanded that I wanted to leave and stay at another RIU that did not have infestations. What made it this part of the trip disappointing was that I was told by management "Its expected to have bugs because it is the Caribbean"
Right off the bat I am gonna tell you that the staff and the people that you will meet here are great. This is not a new resort. This is not a fancy resort. This is not Hawaii or even Mexico. But give it a chance and the people will surprise you.The rooms are clean. Yes, you make see a cockroach and other critters, get over it. Mini bar and liquor dispensers are in every room, but who wants to be in the room. Go to the bar and visit Diez or Rosaria. Both are fantastic.The food is average. You will not starve. Many theme nights throughout the week at the buffet. I wouldn't bother with the a'la carts. You can not make a reservation and you have to line up to get a seating. Heard it wasn't great anyway. If you don't mind a cab ride, head out a try the local restaurants. Il Giardino is a great Italian restaurant. Honestly, one of the best steaks I have ever had.The pool is old and small. The beach is very nice, it's cleaned daily. Lots of room and lots of chairs on the beach. The poolside can get crowded. The ocean, well, I never went in. It looked weedy and I heard there were many spiny sea urchins. It it great to be so close to the port and to be able to watch the cruise ship arrive and depart.The animation staff is fantastic and seem to work non-stop to entertain you. The evening shows are average. Oh and you will probably get tired of hearing Merengue music. It is the only music that you will hear unless you take your own wi-fi speaker.For Canadians. The bad news. The bars do not serve clamato juice, only tomato juice. I can hear your sighs. The good news is that clamato juice is sold at the gift shop and it is even a better deal if you manage to get into the city and stop at a grocery store. I was pleasantly surprised to find that I could spend my Canadian pesos pretty much anywhere. I made one transaction and used three different currencies, Dominican peso, CND and US dollars. lol My advice, take extra CDN dollars. You don't have to worry about exchanging it and it is a pain and expensive to try and get to an ATM or a bank. Yup, that's right. There is no ATM at the resort.Shopping at the resort market or actually at any market is a terrible experience. Always with the hard sell. You will have to be rude. Avoid the markets at all cost. Save yourself the grief, hire a cab, go into the city and tell the cabbie want you want. He will be more than happy to get you whatever you want and without the terrible feelings you get at the vendors If you do find a decent vendor, he will probably offer you a taste of his Mamajuana. This is the Republic's national drink. Embrace it. It is fantastic and everyone makes it a little different. One other item you may want to purchase is larimar jewelry. Larimar is a light blue gem stone similar to turquoise and jade, but the Espanola Island is the only place in the world it is found and mined. Tip, the more white colour in the stone, the lower the grade and value. If you are going to buy the jewelry, don't buy it on the beach or on the street, go to the jewelry store. You can actually watch them make your piece and they will take Canadian dollars.Finally, the staff of this resort and others work very hard to make you vacation pleasant and memorable, please remember to show your appreciation. If you choose to tip the staff with cash, be discrete. And don't forget the cleaning ladies and grounds keepers . For the ladies, any type of hygiene, toiletries or treats. For the grounds keepers, gloves, hats or even sunglasses. You will never forget the look of gratitude on their faces with a simple gesture of kindness and you will receive smiles and waves the entire time you are there. Give it a chance and go with an open mind. You just may find that you will have the time of your life.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All day & late night snacks
- A la carte dining w/reservations
- Unlimited Domestic drinks from 10am-2am
- In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
- In-room liquor dispensers regular replenished w/rum, whiskey & gin
- Introductory scuba diving lesson in pool
- Daytime tennis
- Table tennis & darts
- Pool table
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Disco (18+), drinks included
- Entrance to Casino at RIU Bachata (drinks extra)
- Buffet restaurant
- Dominican a la carte restaurant, dress code & reservations required
- Pool bar
- Swimming pool
- Children's pool
- Tennis courts
- Casino at RIU Bachata
- Fitness centre
- Scuba diving school
- Watersports centre (fee)
- WiFi in lobby
- Caribbean Street w/shops, games room, spa, beauty salon, internet room, pharmacy & cigar shop
Hotel Rooms include:
- Two 3/4 beds
- Ceiling fan
- Satellite TV
- Liquor dispensers
- In-room safe
- Full bathroom
- Max occupancy 3 adults or 2 adults and 2 kids
- Similar to above w/separate living room, sofa, and coffee table & chairs. Limited availability.
Kids Deals - Kids 12 & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.
For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30 & 3pm-5:30pm and Mini-disco.
Stay at 1, Plat at 2! - Guests receive full exchange privileges with RIU Mambo and RIU Bachata for breakfast & lunch, and day & evening access to all pools, bars and shows. Some restrictions apply.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu MerenguePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Bahia de Maimon, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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