- What's Included
- All Inclusive Features
Location: On the beach, 15 min to Puerto Plata, 20 min to Playa Dorada, 45 min from the airport.
Booked in a travel agents before checking the reviews. When I read them at home I panicked, some weren't very good. All I can say is some people must be very picky picky! Our room was lovely, NO signs of damp or mould (as had been stated) and was cleaned daily with fresh towels etc. The food was good with plenty of choice and buffet restaurants to choose from. The bars had a good atmosphere and the staff were really happy and good fun. If I'm honest I found the entertainment a bit boring at times, not the fault of the animation team, they work so hard, but its the same in every Caribbean resort, seen it before. I've just been spoilt! The beach was a bit of a let down, great for sunbathing but not for swimming (but that's not the hotels fault!) and anyway their was a choice of the 3 hotels pools tc choose from! I don't think I would rate it as a 5 star hotel but I think for what we paid it was really good.Go with an open mind!
Travel dates from Moncton, NB were March 10-17, 2017 with sunwing - this was our second visit to the resort - we are 48 and 49 years old - we stayed at Riu Bachata (just next door) the previous visit - our flight to the DR was good, arrived early – transfer to the hotel was seemless in a very nice bus - at the hotel - check in seemed quick even though we arrived around 11:30am - we got in our room early even though check-in was supposed to be 3pm - standard room, all the comforts were there, air conditioning worked good, hot water, adequate room, small fridge, liquor cabinet full, a few drinks and water in the fridge. Safe is included with the room !!!We weren't too far from the lobby so walking anywhere was a breeze - the beach is the only bad thing about this resort - I scuba dive and snorkel a lot and the water was very cloudy due to the recent rains and wind churning up the ocean - on my first snorkel, I noticed lots of sea urchins in the shallow waters (ones with white needles) and as I went further out lots of brown/black ones that can cause a person a lot of discomfort if stepped on - so if you decide to venture in the water, do not go in without adequate footwear - the food was pretty similar as before and the service was impeccable - there is a dive shop on the resort as well (scubacaribe) so if you want to try diving, you can do so free in the pool and then try in the ocean at a price - called discover scuba - around $100 American or 4700 pesos. Towels each day wasn’t an issue and you can exchange them everyday if need be.The pools were kept well during the week we were there as most people chose the pool - the entertainment team was well integrated with the guests - daily aerobics in and out of pool, volleyball on the beach and in the pool, soccer etc - lots to keep you moving – one evening the dance crew did about 45 minutes straight – saw some similar faces from 4 years previous so keep up the great show - everyday there was a different drink special - if you find the drinks light, just ask for a double shot - if you tip the bartenders on the first day they will remember you and service will be seemless after that - tried the a la carte for the steak, was real good but try not to order your steak any better then medium as they are real thin - did not try the Italian as they have different pasta in the buffet every night.Transfer back to the airport was good as well as getting thru the airport. Remember $10pp to get into the Dominican and $20pp to get out. I almost forgot to mention the huge Cruise Terminal next to the resort in Amber Cove - you can't get in but its great to see them come in and out - they have to back in so its a huge challenge for a 975 foot vessel to get turned and backed in. This Resort has the Riu name attached to it but it is owned by Carnival Corporation out of the US as of Sep 2016.Would I go back, yes for sure but there are many more options at similar or better prices. Some people go on vacations for many reasons and I go for the R&R, the heat, the beach and a few drinks daily – I am OK with a pool but I prefer a nice beach - the room doesn’t mean much to us as we don’t spend much time in it – only had the TV on once to see if it worked – found CNN and shut it off shortly thereafter. Some people go for the beach – if that’s what you are looking for try Cuba or Jamaica, you will be more than pleased.
This is rated as a 4 star holiday, it is not. There is nothing wrong overall with the hotel apart from if you are expecting 4 star amenities and 4 star rooms.We had a couple of issues with the room and even though we had to move, the resort staff were really accommodating and sorted out issues as they were presented.Food- buffet is OK but gets boring after a few days (this is usually the case with buffets as although they try to vary the dishes served they still are the same). There are two speciality restaurants on site, however you have to queue before they open (at 6.30pm) to get a table, this is an issue and needs sorting. You should be able to book these restaurants in advance (as we have been able to do at other resorts). If you are not willing to queue from 5.30pm you will not get a table. To be honest this was disappointing, it would have been nice to try these restaurants to break up the monotony of the buffet, but we were not going to stand in a queue for over an hour 'just on the off-chance that you got a table'.WI-FI- appalling- was off more than on, if you walk to the Riu Village you could get on but the service in the lobby of the Merengue was awful, I know you don't go on holiday to spend time on the internet but when you have family at home it is nice to let them know you are there and OK and to have access if you need to- this needs sorting out.Please don't think we did not enjoy the holiday it was marred by the above points and the fact that you are anticipating 4 star. If the holiday was rated 3 star (which in our opinion it is) then you would be happy with the accommodation - the speciality restaurants and the WI-FI though are an issue.
We went last year same date March 04 to 11 and it was great that's why went back. However this year was horrible! They gave us a room with AC not working at all,the room was very damp. So we had to beg them for another room,the manager on duty didn't care at all but Jose helped us a lot and eventually the next day we got another room. No entertainment on the beach,the steak house impossible to get a table which by the way holds 100 people and you have to wait in line starting at 05:00PM! Smoking all over the place if you have kids or don't even smoke is terrible! Another big problem is The WiFI doesn't work at all specially when it's raining. My daughter had to go every day and night to the hotel near by (Bachata) . It's sad ,cause we know is different atmosphere,the hotel changed from last year not the same satisfaction.I wouldn't go back or recommend!
We booked this vacation with Sunwing and the pictures on the web with Sunwing was not accurate as to what the room really looked like. As we checked in with the hotel and walking into our rooms, there was a strong smell of mould and above the beds on the ceiling there was large black spots of mould. Also there was cockroaches in the room. Our group of 12 all went to the front desk and complaint as there would be no way we would be sleeping in these rooms with the strong smell of mould and cockroaches. Front desk had a hard time understanding as I had to speak to a few other employees to get the point out. They eventually said they are full and don't have a room available, but have a room cleaned in a couple of hours that we can be placed at. So we waited for this other room. We finally got the other room and still with disappointment. The air condition did not work, fridge in room was not cooling items, beds where very uncomfortable where I was not able to sleep during the night, tube tv not working properly and room having hummidity issue when the shower was being used. After all that we decide to sit by the pool to unwind from our flight. This was at night and a few kids of ours decided to go into the pool for a swim. As we all where enjoying the warm whether a security guard approached use with a shotgun in hand to tell us no swimming is allowed and the kids had to get out of the pool. The Shotgun was a shock to see as this is a family resort and did frighten the kids. The Food was always the same with everything tasting the same. It got to the point where we just not go and eat at the buffets. We did go to some of the Restaurant on the resort and also this was disappointing as to quality of food being served. Also Late night food being served was hotdogs and hamburgers. The hotdogs was ok, but the burgers where under cooked, had fat grinds and also bones in it. This was disgusting and I felt sick to my stomach. Staff at the resort had a hard time understanding English which made it difficult to communicate.As part of my carrier bartender, the bar service there was slow and the liquor tasted to be watered downHousekeeper did not replenish soap, shampoo, or toilet paper. Also fridge was not replenished with water or beer as per hotel policy.Wifi was slow in the lobby where it is only available.We usually travel in group of 4 family's, and this trip was one of the worst trip we where on and will never go back to it again. Don't make the same mistake we did and if your are expecting 4.5 star hotel as this is advertised, you will be disappointed as it should be marked down as 2 stars to our standards.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All day & late night snacks
- A la carte dining w/reservations
- Unlimited Domestic drinks from 10am-2am
- In-room mini-bar stocked w/soft drinks, water & beer, replenished regularly
- In-room liquor dispensers regular replenished w/rum, whiskey & gin
- Introductory scuba diving lesson in pool
- Daytime tennis
- Table tennis & darts
- Pool table
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Disco (18+), drinks included
- Entrance to Casino at RIU Bachata (drinks extra)
- Buffet restaurant
- Dominican a la carte restaurant, dress code & reservations required
- Pool bar
- Swimming pool
- Children's pool
- Tennis courts
- Casino at RIU Bachata
- Fitness centre
- Scuba diving school
- Watersports centre (fee)
- WiFi in lobby
- Caribbean Street w/shops, games room, spa, beauty salon, internet room, pharmacy & cigar shop
Hotel Rooms include:
- Two 3/4 beds
- Ceiling fan
- Satellite TV
- Liquor dispensers
- In-room safe
- Full bathroom
- Max occupancy 3 adults or 2 adults and 2 kids
- Similar to above w/separate living room, sofa, and coffee table & chairs. Limited availability.
Kids Deals - Kids 12 & under stay & eat free when sharing a Hotel Room only with 2 adults. Max 2 kids. Limited availability.
For the Kids - Kids 4-12 can enjoy supervised kid's activities daily from 10:30am-12:30 & 3pm-5:30pm and Mini-disco.
Stay at 1, Plat at 2! - Guests receive full exchange privileges with RIU Mambo and RIU Bachata for breakfast & lunch, and day & evening access to all pools, bars and shows. Some restrictions apply.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu MerenguePuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Bahia de Maimon, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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