Sunscape Puerto Plata
- What's Included
- All Inclusive Features
The kids clubs staff were excellent especially Maria. My children loved going to the kids club where they were very welcomed and done lots of arts and crafts to take home, played in the games room, played with the sprinklers, enjoyed the ice cream and character parties and they even had a pjamma party. The kids club is set up as a little kids town with huts it starts early and ends at 7 oclock. They even take the kids to lunch. Mainly arts and crafts and games in the morning and in the evening is a film followed by party dancers. It is the best kids club that I have seen and truly recommended it. Thank you Maria for making us feel so welcome and giving them such a lovely time.
Positives: clean rooms, friendly staff, great pool areas, variety of foods and restaurants, nightly shows very entertaining, grounds well manicured, comfy beds.Negatives: very few staff know or understand English, maid service hours are "whenever"...they came at 4pm one day, noon two days later. If you drink decaf coffee bring your own, the Sunscape salespeople are a pain after they corner you 3 or 4 times, a/c SUCKS..can't adjust temp...it's either on or off. It is hot and very muggy so this was a major negative for me.
I had such a wonderful time at the Sunscape Puerto Plata Hotel! First, all the Staff and Entertainment Crew were so sweet, welcoming and friendly. Everyone had a huge smile all the time! The food was really good, either at the buffet or at the restaurants at night, it was always amazing and fresh. The room was clean and spacious. The resort is perfect for people who like small and calm hotel, everything is nearby. Also, I was really surprise by the super good WiFi connection, no problem with that all week long, it even works almost better than at home. The beach is really pretty and clean with a lot of chairs available! For us, the best aspect of the resort was certainly the people who work there and the Entertainment team relationship with the customers! It was my first time at Sunscape but certainly not the last! I recommend it A LOT! The best hotel I ever experienced, I didn't wanted to leave...
I am so happy to have this opportunity to submit my review about my vacation. I have been at your hotel three times already and since the first time it has been fun the minute we arrived. I am very lucky to have found a hotel with such amazing staff all throughout the hotel. Particularly loved the Entertainment crew, every single one of them went above and beyond to fulfill their duties to keep the guest happy. They interacted, danced, hosted activities, and always maintained a smile on their face. Some of their names which I recall are, Santo, Flor, Braulio, Yajaira, Chaian, Veronica, Julio, Anderson, Darwin, and the rest of the team. I loved every single show they performed. Also you have a very nice magic show, Roy the magician was great and I had the opportunity to assist during his show. At Windows restaurant the staff was amazing and my waiter Jerson Ventura was outstanding i loved him. Jerson was very attentive and he went above and beyond, magnificent quality of service provided. The only thing that I particularly did not enjoy was that the music. The entire day it was only English and I would have enjoyed more exposure to the Dominican culture. Once a week and only one hour is not sufficient for Spanish music. Also, to the staff from el Tamarindo restaurant thank you, amazing service. I cannot wait to go back !!!! See you soon!
The staff at this hotel are all very welcoming and loving and always with a huge smile. The entire entertainment group was amazing as I remember from my first visit. Santo, Braulio, Flor Chaian, Anderson, yahira and the rest put so much effort in order for you to have a really great time. I love to watch them perform and they always have activities throughout the day which are very enjoyable. I would really like to thank them all because they work so hard and made our trip great!I initially visited this resort in February and had an amazing time but unfortunately the hotel has changed several things. During my first visit I remember the entertainment team enjoying us at the disco and this time around they are no longer allowed except for Saturday's when they have the party. Sadly, this detail no longer makes the disco enjoyable and now less people are at the disco and less dancing. Also, I would love for this resort to have Spanish music on rather then English all day and night. The pool party that they host on Saturday's with the DJ is AMAZING and so much fun. If the ambiance were more like that on a regular than it would be well worth the visit. More of the Dominican culture is needed. The hotel itself is nice and if any issues arise with your room, they accommodate you quickly. The staff is what really makes this hotel amazing and enjoyable and because of the staff my family would consider visiting again in the future. Thanks Sunscape!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks, including kid-friendly options
- Buffet and a la carte restaurants without reservations required
- All drinks (domestic and international, cocktails, house wine with meals)
- 24 hour food and beverages
- In-room mini-bar with soft drinks, juice, bottled water & beer
- Non-motorized water sports
- Day tennis
- Kids club
- Daily activities
- Nightly entertainment
- No wristbands required
- 585 rooms
- 4 a la carte restaurants, 1 buffet, 1 grill, 2 snack bars and cafe
- 6 bars
- Poolside grill
- Large swimming pool
- Children's pool
- Tennis court
- Fitness facilities
- Spa services (fee)
- Beauty salon and shops (fee)
- Wireless internet (fees may apply)
- Indoor theatre
- Water sports center
- Adjacent to golf course
- 1 king or 2 twin beds
- Full bathroom
- Satellite TV
- iPod docking station
- Mini-bar (stocked upon arrival)
- In-room safe
- Iron & ironing board
- Coffee/tea maker
- Balcony or patio
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Explorer's Club for ages 3-12 years, Teen Club for ages 13-17.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sunscape Puerto PlataPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Luperon, Km. 5. Playa Dorada, Puerto Plata 57000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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