Viva Wyndham V Heavens
- What's Included
- All Inclusive Features
We are at this hotel now and let me say that we have stayed in many resorts and this hotel does not meet even the minimum standards we have seen. The grounds are not lush and beautiful, they are delapitated and gross. The rooms are just so so oatio door off the tracks, paint is in desparate need of redoing, the room has mold and lets just say that if we had a chance to move resorts we would be gone. It is sad as this reflects poorly on puerto plata. This is our first day, cant imagine being here for six more days oh yes, the swimming pool looks disgusting and we wont be swimming in that water
First time to the Dominican. Room was great, entertainment crew was AMAZING! Shout out to Rey,laGata,Chocolate M&M they made the stay fun. Luis make great drinks which made the nights fun. Great time!
Thanks to Mr.Chocolate M&M, Shanty and Candy to teach me bachata and dance with me! 😀😀. The resort is great, clean and everything was perfect. The food is delicious and try the mexican resto! They have a lot of chairs and you don't have to reserv early in the morning. The beach is nice for a long walk. Thank for the fun week. Just expecting more sun next time.
Our first time to Puerto Plata (Playa Dorada Village) and it was not disappointing at all! We wanted a small resort, adults-only and a spot to just relax and enjoy our time that was a short distance from the airport. V Heavens is just that, small, intimate, adults-only with all the services one needs to "escape". The staff was very friendly and their service was attentive, including all the food servers, front desk, housekeeping bar, pool, spa, gift shop, security, entertainment and even the groundskeepers. I had made a mistake when I booked our trip and did not realize that our room had NO balcony? We checked with Sunwing (from home) about an upgrade and they wanted $815.00 each (on top of our all-inclusive package) WOW!!! So we asked if we could upgrade upon arrival and the Front Desk staff made the changes for the rack rate within minutes, without any issues. Thank you to them as it only added to our vacation.No complaints. The resort was very clean, rooms simple but comfortable, beach area was tidy and clean of excess garbage and overall beyond expectations. We enjoyed the food at the buffet, Sofrito (Dominican) and Rosmarine (Italian @ the beach). Blend and 222 were average the nights we ate there. We really enjoyed the "Cigar Lounge" cabana (pool area) at night where we had the chance to meet the Manager Gabriel and the Bartender Perla! Both were absolutely "FANTASTIC"!! We both enjoy a nice Grand Marnier after dinner and that was only available at the Cigar Lounge and yes it was al a carte (extra cost) but was so worth it. To show how accommodating Gabriel was, the first night we asked for a Grand Marnier, he stated he did not have any, but would bring in a bottle for us the next night. We were skeptical but sure enough the next night (Wednesday) we went to have a cocktail and he had brought in 2 bottles for us! WOW, now that is customer service at its best, so we did our part and returned each night for our nightcaps and a cigar!! During the daytime and nights, Omar (Beach) and Kennedy (Pool) are great bartenders with top-notch customer service. We also enjoyed watching a beautiful beach wedding during our stay and the resort staff did an amazing job looking after the Bride & Groom!!!We only did a couple of off-site trips (read my review of Big Lee's Beach Bar in Puerto Plata) as we spent all day reading and soaking up the sun. We met a number of very nice couples from around the world and enjoyed spending time either on the beach, by the pool or at breakfast, lunch, and dinner.Our only suggestion would be that Senior Management spends less time walking around talking on their cellphones and more time interacting with guests, and smile, take a page from your staff and enjoy!!Overall we had no major complaints during our week and would not only recommend this resort to others without hesitation, but we will return as it met all of our wish list check boxes! Thank you to everyone :)
First is a small and Nice hotel and thanks God all is working thé rooms are very confortable thé pool Area is really good .thanks to thé entertaiment staff they keep you happy dancing and making activités thanks YouTube Guys for keep us happy during 2weeks Thé food is very good expecially in thé sofrito dominican restaurantThé drinks are good very good .thanks to all thé staff for make us enjoy our vacation Thanks goofy la gâta rey baby happy boy Candy chanty for make us enjoy our vacationAtt.donald el papa tapet 👴🏼Goofy bambino👶🏿 Tapet
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, national brands, house wine with meals)
- Unlimited dining at a la carte restaurants
- Daily activities
- Non-motorized water sports
- 184 Rooms
- 5 Restaurants (including Italian, Mexican, Dominican)
- 2 Bars
- Air-conditioned fitness facilities
- Outdoor Tennis Court
- Spa (fee)
- Currency Exchange
- WiFi in public areas
- Doctor on Call (fee)
- 1 King bed
- Coffee maker
- Mini-fridge (replenished daily with water, soft drinks and beer)
- In-room safe
- Satellite TV
- Free WiFi
- Iron & Ironing board
- Full bathroom
- Hair dryer
- 24-hour room service
- Welcome amenities
- No balcony or terrace
- Located on ground and high floors
- Maximum Occupancy 2
- 1 King or 2 Queen beds
- Accessibility room available (subject to availability / on request basis only)
- Maximum Occupancy 4
Resort Location Map
Viva Wyndham V HeavensPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Dorada Complex, Puerto Plata 05700 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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