Viva Wyndham V Heavens
- What's Included
- All Inclusive Features
We got there October 21, 2017 and from the moment we got there till the day we left October 30, 2017 we were treated like the most important people there. We want to thank everyone; from the reception desk, gastronomy personnel, grounds, housekeeping, securities, entertainment; especially Erika, Florangel, Candy and last but not least our dear Robocop. Thanks to all the bartenders especially: Luis, Augusto and Omar. The food was awesome, the whole complex is clean and they make you feel safe. Thanks everyone, we hope to go back soon.
The Viva Resort was awesome. The food was excellent. All adult hotel was nice. You had time to relax and when you wanted to be entertained the animation team was there. They are very social, energetic, and very friendly with the guests. They did an amazing job keeping the guests always having fun. You have a variety of activities such as yoga, Spanish lessons, crazy games, darts tournaments and of course aerobics. Minnie Mouse was so sweet and always making sure we were having a good time. Pinky, Betty Boop, Candy, Robocop, Chihuahua, Chuchua, El Sastre and DJ Abel were the best Animation Team. They really work hard to put on a great show and work together to make it fun. Their dancing is the best. Everyone needs to visit Viva and meet the Animation Team.
My friends and I stayed at Viva Wyndham Heavens from October 24-31,2017. Nice little hotel, on the first day we arrived my friends got their room right away and mine wasnâ€™t ready they said, I am completely ok with that, they asked me to come back around 2pm and your room will be ready by then since my friends and I are want our rooms next to each other other wise they already have room for me in a different building, but want to be on the same building and floor I didnâ€™t mind waiting till 2 pm.At 2 pm and my friends and I went to the front desk and ask the lady of the room is ready since I was asked to comeBack at 2pm. She said let me check with the maid and asked me to take a seat for 5 mins. I was there for like 45 min and she didnâ€™t say anything I was trying get her attention and once I got her attention she told me to wait and I waited and she start talking some random person and not saying anything. I am ok with room is not being ready, at least tell me that or ask me to comeBack hour later or so so I can go and do my thing...nothing! Finally I got pissed cus itâ€™s such a disrespect and making me wait and not communicate anything with me. The original guy I dealt with when we checked in the hotel upon our arrival, I asked him and he said let me check and he said itâ€™s not ready...I told him I been waiting here for 45-50 mins and have some decency tell me to come back later and I donâ€™t have problem with that instead she made me wait here and not say anything, then he goes, oh we have another room ready for you not one you requested...I was are you kidding me?, what is the point I been waiting for this long if I donâ€™t want to say next to my friends room, when I lashed at him, magically with in 10secs my room is ready which I originally requested...right there they left a bad taste in my mouth. Will never go back there if they disrespect others time.Other than that experience on a first day, nothing really happened, over all staffs are friendly and super nice. Resort itself very clean, great environment but food was disgusting. I didnâ€™t eat much there, buffet is the same thing every freaking day so we were starved when we came back to Canada. Do t get me wrong, food didnâ€™t taste awful at the buffet but itâ€™s the repetitive food everyday made us yucky. I never got sick in Caribbean islands I visited past 10yrs, this is the first time I got sick, not just me, my fri mad were got sick as well.I will never visit that location...I couldnâ€™t wait to get back to Canada and eat some real food cus the food was horrible at this resort...I have been to Punta Cana few times and I never got sick or starved or even looked forward to come back to Canada..only here...
My wife and I spent our anniversary at this hotel. Upon arrival we were very happy to have been upgraded to a suite because of our anniversary. On the actual anniversary day we were surprised with a fruit basket and a bottle of wine in our room. The grounds and rooms are very clean and well kept. The internet throughout the entire resort is very nice also. The workers are very friendly and do their best to keep you entertained and help you in any way they can. I would recommend this resort to anyone looking for a great getaway. The resort has no swim up bar but there is bar service around the pool area. Also, there is no snack bar during the off hours but there is room service included in your package so never a shortage of food to eat. Thank you to Pinki, Robocop, Betty, Minnie, Chiguagua, Candy for their help. It was nice to see a Canadian face on the entertainment team as well so hello to Pinki.
The resort was fantastic, always entertained, always had a full stomach, the team makes sure your well taking care of. Felt safe and secure. The rooms are kept clean, gracious maria. Robocop, betty bop, pinky, chiguagua, made my time a blast. The excursions where amazing. Find gary on the beach. Discos and shows everynight. Nice clean beach, bath warm water..Cant wait for my next trip down! Thank kelvin Thank you viva Wyndhavens!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, national brands, house wine with meals)
- Unlimited dining at a la carte restaurants
- Daily activities
- Non-motorized water sports
- 184 Rooms
- 5 Restaurants (including Italian, Mexican, Dominican)
- 2 Bars
- Air-conditioned fitness facilities
- Outdoor Tennis Court
- Spa (fee)
- Currency Exchange
- WiFi in public areas
- Doctor on Call (fee)
- 1 King bed
- Coffee maker
- Mini-fridge (replenished daily with water, soft drinks and beer)
- In-room safe
- Satellite TV
- Free WiFi
- Iron & Ironing board
- Full bathroom
- Hair dryer
- 24-hour room service
- Welcome amenities
- No balcony or terrace
- Located on ground and high floors
- Maximum Occupancy 2
- 1 King or 2 Queen beds
- Accessibility room available (subject to availability / on request basis only)
- Maximum Occupancy 4
Resort Location Map
Viva Wyndham V HeavensPuerto Plata,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Dorada Complex, Puerto Plata 05700 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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