Excellence Punta Cana
- What's Included
- All Inclusive Features
The Excellence Punta Cana is an adequate resort for couples looking to relax and get away in Punta Cana. Great rooms and accommodations. The rooms are cleaned and stocked daily. It can be guaranteed that goodies (chocolate, soft drinks and beer) will always be stocked in the mini-bar. The resort also makes good use of their 24-hour room service, which is always prompt. Pleasant and helpful staff, especially those near the pools, bars and beaches. Good layout of the resort. There are plenty of pools within reach, so you'll never find a shortage of loungers anywhere. The beach is a good place to lounge as well. However, for those wanting to wade along the shores, be advised that the resort often discourages this specifically when waves and currents are strong. There are endless options for both buffet and a la carte restaurants. Make sure to check out the Grill and Spice a la carte restaurants!
We travelled with a group of 12 from a Saturday to Saturday. One suitcase was lost by the airport until Wednesday night so one of the men had no long pants. They refused to seat us at any restaurant that required long pants unless he wore a pair of "loaner" pants they had. They knew his luggage was lost as the bellman was checking with the airport each day but there was no flexibility.Many of our group paid an extra $500 for "ocean view" rooms...this was the biggest joke. They looked out on the pool and saw the ocean beyond that...I could go with this technically being an ocean view except one room could not even see the ocean through all the palm trees unless you peered out the bottom inch of the sliders. When they complained and asked for the return of the extra $500 they were told "sorry can't help you since you booked through Expedia"...Expedia paid the resort so they should have made it right.Meals were decent but not like a NY 5 star restaurant. Oregano was my least favorite of all. Buffett for breakfast, it took forever to get coffee and very slow with refills except for one day when Jhonny was our waiter...that was the best day of the trip.Hector brought us drinks on the beach and he was always happy and upbeat and provided excellent service. If you like swimming in the ocean do not go to this resort. We arrived after significant rain but the water was extremely rough with rip currents when you were only 10' out from shore and the water was brown from turmoil and all sorts of debris from the ocean was washing up. We booked a catamaran snorkel trip so we could go to blue Caribbean water and spent some time on a private beach which is what we had hoped we would get from this resort after viewing the advertised pictures of the water.Geoffrey at the front desk was the only other person from this vacation that I feel deserves mention. He went out of his way to help us with laundry services for our friend who lost his luggage and dinner arrangements. He was alway positive and upbeat.Other help at the resort was a mixture of friendly faces who greeted you with a warm hello when you passed them and people who obviously didn't want to be there and ignored you as you walked by. We also know some of them spoke in Spanish about us in a derogatory fashion as they were unaware that some of our group was fluent in Spanish. We were never rude to them but if we requested something like "how long until we can get a seat for dinner" and we were told by the hostess "I have no idea you just have to wait" we were then referred to in a less than pleasant way and called Gringos.All in all we made the vacation a good time because we were with good friends but I will be spending my money at a different resort in the future.
Excellence Punta Can a was "excellante" !There is nothing we would have changed except maybe to stay a couple more days.The staff are outstanding, friendly, helpful, always with a smile and an "hola". The little desserts every night was a nice touch. The club lounge was good for a quick snack, and it was never busy. Drinks were awesome and where else can you go that they bring you pizza and drinks on the beach :)
We just returned from EPC. This was our second trip. Everything was great, from the food to the service to our room. A few things were off and I'll list the pros and cons of this stay below.Pros: Excellent staff and service. Everyone was happy to help you and if you need something, just ask and they will do their best to make it happen. Our room was great, room 10101 on the second floor right next to the Excellence Club. Food was great, we had things we liked and things we didn't like but overall the food was delicious. Drinks seem stronger this year compared to last year. Orlando at the club, Edward and Hector at the beach and pool were great.Cons: They kept running out of towels at the pool. It may have been because it would start to rain and people would grab their towel to cover up and go back to their room and then leave the pool towel in the room. We had an awesome vacation and couldn't ask for anything more. We were in paradise with food, drinks, a pool and a beach with great service and staff. What more do you need?
The overall trip was fun. The staff was really nice and helpful and the drinks were really good, but the food wasn't that great. The only things we liked were breakfast and hamburgers. If you like good food, don't go here. I also didn't like that I found some of my belongings on the maid's cart and she thought they were a "gift" when I confronted her about it, which it definitely wasn't.
Pros : pools close to every room. Sand is soft . Beach is long. 24 hr room service. You never go hungry. Food pretty good. Several restaurants to choose from . Everbody who works there worked really hard even harder when it rained the couple days we had. Thats one thing i really liked. They had enough room to entertain there guests when it rains. Cons not really any. Maybe a larger casino.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour room service
- A la carte dining w/reservations
- Unlimited International & Domestic brand drinks and House Wine from 10am-3am
- In-room mini-bar replenished daily
- Hobie cats
- Pedal boats
- Boogie boards
- Introductory scuba diving lesson in pool
- Tennis with instruction
- Use of bicycles
- Horseback riding, reservations required & subject to availability
- Darts & table tennis
- Use of gym
- Water aerobics
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 446 rooms in 13 three-storey buildings
- 1 buffet restaurant
- 7 a la carte restaurants: Italian, Texas Grill, Asian, Seafood, Mexican and Gourmet, dress code & reservations required
- Snack bars
- 6 bars including Beach bar
- 2 outdoor pools
- 3 (lit) tennis courts
- Gift shop
- Fitness facilities
- Sauna (fee)
- Beauty salon
- Dive shop on-site
- Scuba diving on-site (fee)
- Internet access (fee)
- Medical services (fee)
Junior Suites include:
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- Coffee maker
- In-room safe
- Full bathroom with Jacuzzi
- Balcony or patio
- Max occupancy 2 persons
Oceanview Junior Suites also available with sitting area and Internet access
Excellence Club Junior Suites include: VIP section within the hotel and Excellence Club guests receive all the all-inclusives plus:
- Private concierge service 7am-11pm
- Private check-in/out (subject to availability)
- DVD & CD player (DVD's available at reception - fee)
- Free internet access
- 2 pairs of slippers
- Beach towels in room
- Superior room service menu & VIP amenities in room
- Stocked mini-bar
- Private lounge 7am-11pm
- Continental breakfast in lounge
- Afternoon & evening hors d'oeuvres in lounge
- Daily newspapers from worldwide selection
Free Wedding! - Amazing free wedding packages, when booking an Oceanview Room category or higher. Arrangements to be made directly with hotel. Please inquire for further details.
Romance Bonus - Honeymooners & Anniversary couples receive: Plate of fruit, bottle of sparkling wine, welcome letter, use of embroidered bathrobes and slippers, flower petals in Jacuzzi, 1 breakfast in bed with sparkling wine, cocktail reception, romantic dinner for 2 and nightly turndown service. Request when booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Excellence Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas Uvero Alto, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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