- What's Included
- All Inclusive Features
An exceptional resort to visit for families and couples alike. The rooms are clean and modern. There were plenty of buffet food options to choose from. Make sure to try the burger bar by the beach pool for breakfast as they've got great service and a top-notch place to reserve loungers by the pool. The nightly shows are really entertaining, so make sure to check them out. There are plenty of seaside excursions. Make sure to at least book one activity, as many of them provide once in a lifetime experiences (i.e. swimming with stingrays and 'vegetarian' sharks). The beach is beautiful. However, there are some reports of sand fleas, so take caution of this. Overall, it's a great luxury for everyone!
This has got to be the worst resort I have ever been To! So many problems from the minute we arrived. No 1..... Was taken to our room about 4pm which wasn't even made up! Had to wait at least 20 mins to be taken to another room. No 2! Couldn't lock the safe. No 3! Had trouble opening our door! Card wouldn't work! No 4! Rang the reception at least 5 times to get through to some one. It was about 5pm until someone actually answered the phone. When we did get through no one could understand what we were saying. No 5! We had 3 members of staff trying to sort out the problem. It was finally 6pm! By this time we had enough! We were tired as we been up nearly 24hrs! Yes it took 2 hours to sort 2 things out. Staff have no communication what so ever!!! We spent total of 10 days there.this is also what happened. Had condensation leaking in our room, had dodgy belly twice, fridge not filled up every day, cockroaches every where. ( lobby, resturants, in ur room) absolutely everywhere! Had my plate taken away while eating my dinner, a couple had got married out there but the bride said her dad had all his clothes stolen from his room. Even a friend we met had a t shirt stolen, a lilo and their flip flops. I over heard that if you see tissue paper outside ur apartment door then it's gonna be next to be targeted. The food was disgusting. Not a lot of choice at breakfast. Same thing everyday. We were pointed to a table to sit at even the table covers were dirty. The evening entertainment was rubbish. Not enough staff to cover the hotel complex!Even our bed spread smelt of damp. I wouldnt even give tis one star. Total disaster. We won't be Back!!!
I want to start off saying, for 10 years I have wanted to go to this place. I have dreamed about it and we were finally able to go! Now I wish we didn't. If you are looking for a true all inclusive, then move on. This is not it. They will nickel and dime you to death here. Everything costs more. You want a safe, sure that's another $4 per day. You want internet (not the free one that's only available in limited space within the lobby), sure, that's another $80 for 7 days. Your kids want to go to the fun park, sure its only $10 per kid!! They told us there are no upgrades at all to the Bavaro (there is even a forum on here somewhere stating no upgrades for Bavaro) yet on our 3rd last day (11 days total stay) there was a sign on the lobby counter stating upgrades were $35 per person per night!! insane!!! anyway, onto my very long and detailed review. The check in - We arrived before check in time. We went into the side room with our travel person. We chatted for a bit and that was that. She said our rooms are not ready yet, go have lunch, so we did. After lunch, still before check in time, we came back and asked about our rooms. Yup, all done and ready to go!! awesome. We checked in, they gave us a ride to our rooms (2 adjoining rooms on the main floor because of mobility issues). We had the "happy birthday banner on both rooms ( our anniversary and our son's birthday). We also had a bottle of champagne for our anniversary in our room. That was really great. Rooms - the rooms are average. We've been to a lot of all inclusive and they are all about the same. Nothing fantastic, but not terrible. Now, some we have been to include robes and slippers. Now, these are not necessary items, however, once you have had them its hard to go back. We did not have them this time at all (I do believe it was listed as being included). The walls along the floor were actually falling apart. There was pieces of the wall on the floor all the time. I'm sure its because of a flood or something at one time, but they do need to be fixed. There is never enough lights or plug ins in the rooms as well. We had to unplug the lamp and coffee pot to plug in other things we needed. The coffee in the room was great. There are no facecloths!! not sure why this is, since we have young children they are pretty much a necessity. Grounds - the grounds were great. always kept us and clean. There was always someone out there working, always!! It really is a beautiful place. Guest services - well now, where to start. I went to guest services and asked about restaurant reservations and said we have 2 rooms both for 11 days. Then asked about the reservations I had emailed about 2 weeks prior to our arrival, like I was told to do. They only had one room down, and they had only half the people listed on it. We were told, very bluntly, that we are only allowed to have 4 a la carte visits during our 11 days even though we have 2 rooms. Not sure why. I have never been to a resort before where I was limited to the number of a la carte restaurants I was allowed. I was completely shocked, Yes there is a buffet, but I will get into that later. So anyway, they booked us in 4 places, one right after the other, with 2 small children and reservations as late as 7:45. Now, it is June, and the place is at what, 50% capacity at the most! That is horrible. We didn't have a choice though unless we wanted buffet every night. Whatever, reservations done. The following day I went back again to guest services and asked what the number for room service was as there was nothing in our room about it. He looked at me and smirked and said "you don't get room service" again, floored!!! Since when in an all inclusive is room service not a thing?? So, after I got my composure again, asked him what was included in an all inclusive since almost everything we asked about was not included. He said your food drinks (only local, not international) and your room. Oh wow. So we paid almost $7,000 CAD for fights, rooms, food and some local drinks. Great. So then my next question, we have children and a diabetic with us who need to eat often, buffet is closed often so what can we do for food between buffet times. We were told to catch the tram to the beach and go eat at the buffet down there. great!! NOT! Lets pack everyone up from the pool, get a 70 year old with a cane and diabetes and 2 young children back to the room, dump all our stuff and catch a tram down to the restaurant down by the beach to have a snack, then load everyone up on the tram again and back to our room to get our stuff head back to the pool. Sounds like a wonderful time. We did it, very day. Great waste of 2 hours. Trams - there were many trams running all the time. They were simple and easy, once you found outwore everything is and which ones were going to where you wanted to go. We just started asking the driver where he was going and determined if our stop was on the way. Now, if you are wanting the tram to the kids water park, leave a good hour before you want to be there. It is always full and there is only 1 and it hold 12-15 people. People will push in front of you even if they just showed up and you have waited for the tram for 3 rounds. We started walking and would catch the turquesa tram which dropped us off close, but it meant grandma couldn't come because she couldn't walk that far. Kids water park. - It was great. Not nearly enough seating but it was wonderful. Our 7 year old got bored pretty easy though but the 5 yr old loved it. They had some drinks and snacks there. Towel - Never go for towels after 10 am. Not sure what happens but with this place maybe half full, they hardly ever had clean towels!! Not sure if they didn't order more when they opened fantasia and just used the same as the other resorts or what but if you weren't there first thing you didn't get one. Sometimes you could watch and see the drop off of cleans ones in the afternoon then rush up there with everyone else and get one. Chairs - we usually got chairs everywhere we went. people do put their towels on them and reserve though, even though it plainly says you can not. People should have to have some sort of personal item there as well. Like your shoes, you can't swim with your shoes on so leave them on the chairs. (unless of course you reserve your chairs first thing then take off for a few hours leaving only your towel there, as they certainly did). Shows - we didn't do a lot of the shows. The ones outside by the lobby were always full and there was never anywhere to sit so we didn't bother. the ones in the inside theatre area we saw a couple, lion king and one other, were pretty good. kids club - our boys went2 times to the kids club. They enjoyed both times. you need to make sure you go there to get your kids for lunch because they will not feed them. Not sure why but what ever. Ours were only there for 2 hours one day and 3 hours the other day. pool - the poole by our room was nice. It was quite though and a little boring. The big pool was good, hard to find chairs though. More entertainment, geared to younger people.bars - the more often you tipped, the better drink you got. drinks were usually good anyway, but more alcohol with tips. There was actually wait staff at the lobby bar. staff- most of the staff was very good. It did seem like walking through a high school with the amount of staff on their phones. One was actually playing a game on his phone when I went up to ask for something and I had to wait until he died on his game. Yes, I could see his phone and what he was playing. This is the service staff in some areas, not all. The grounds staff and the cleaning staff, were never like that. They always worked so hard, and it really shows. buffet. - we ate there a lot. Not by choice but by lack of other options. I do not like buffets to start with but when it is that or go hungry, you do it. The best part of the buffet for me was the pasta bar. They would make you whatever you wanted. It was fantastic, and my go to. It was rather repetitive otherwise. If you wanted a drink, you usually had to flag someone down or go get your own. More often than not, that's what we did. we were there a few times for breakfast and didn't have a single person come see us. Good thing the coffee in the room was so good. beach - the beach was great. beautiful sand, and people always cleaning. The sand fleas were horrible. When I got home I had to go to the dr and he said i had "a massive infection from insect bites" so that was horrible. So itchy!! Not the resorts fault but something to be aware of. so congrats, you made it to the end of my review. I was so upset when we were here. I have been to may places, including one in punta cana, and have paid less and received so much more. The service here is less than average. The grounds and "behind the scene workers" were top notch. They want more money for everything. If I had known that, I would have paid the small amount more for the other resort I wanted, and have been to there and other places, and received anything and everything I wanted, including room service, wait staff everywhere (beach, pools and all bars), free safe, free wifi everywhere, free kids activities, a la carte every night without reservations, and so much more. Next time I will know where to go. I will not be back to any Bahia Principe resorts anywhere. They are behind the times. Other resorts are including the "extras" in their "basics". Every all inclusive I have been to, has included a la carte restaurants every night. I haven't ever had to go to the buffet for supper. They need to change their policies and get with the times.
Terrible from start to finish. Very run down & not enough staff for the size of the complex. My son cut his foot on the flooring in the room after complaining about the state of the room. Rats running across the inside of a la carte roof! And I will never book with Thomas Cook again. Dreadful service from start to finish
Just come back from 2 weeks at the Grand Bahia Principe. Rooms were dated, but cleaned daily and located 5 min walk from the Beach. Room 27101.The grounds are pristine... seemed to be guys working on the gardens everyday.Food in the Lobby restaurant was good, plenty of choice. Can get a bit repetitive if you eat there everyday, so recommend booking in as soon as you can in the A La Carte restaurants. (We booked a week before we flew)We were a little disappointed in the choice of food at the A La Carte restaurants, however, its more a change of scenery than anything else. The BBQ restaurant located near the Beach was our favorite. Staff were great, always seemed happy and always helpful. There are a few trains that run round the complex quite often to take you around. Most we waited was 5 mins. We were surprised by the entertainment. Didn't expect too much, but some really good shows on. The Michael Jackson tribute, which was located in the Village area is def recommended.All in all, i would recommend this place to people. Decent food, plenty of entertainment, clean and lots of excursions.Tips. Take your own lilos, beach balls etc. Very expensive once inside the complex. ($29 for a ball!)We booked excursions through Thomas Cook, however, guys round the pools sell the same trips for a highly reduced price! We would have saved a few hundred £££ if we'd has the confidence to book with them!
My wife and I are currently at this hotel in the Dominican Republic. Until today we would not have an issue in recommending it however, we have had reason today to use the hotel ATM, the process went through ok but appeared to fail when it came to hand over the cash. No problem you would think???How wrong could you be .... the hotel staff and its Management team could not give 2 hoots about you in the slightest. All we got was laughter and - it's your problem !!!!The staff kept us waiting as they claimed to call the bank who's machine had failed (with our money within it), this wait lasted an hour and then when we were told you have to ring your bank in the UK and they laughed when we said how can we they are closed now. I then saw red and asked to speak with the hotel manager. The Duty Manageress appeared and said that it was our problem. We said we have no cash, no means of getting cash and at the very least would expect them to provide us with funds until their ATM supplier confirmed there was an issue. This was met with a trial lack of agreement and they even said we had an attitude. They offered to call us a taxi to take us into town to get money out. This hotel is NOT VERY CUSTOMER FRIENDLY in fact I would never come here again as it has marred our holiday ....
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive with buffet breakfast, lunch and dinner daily
- 3 a la carte dinners w/reservations
- Unlimited Domestic drinks & snacks (restricted after Midnight)
- Table wine w/all meals (except snack bars)
- Lounge chairs
- Sunfish sailing
- Boogie boards
- Snorkeling 1 hour/person/stay
- Introductory scuba diving lesson in pool
- Daytime tennis
- Mountain bikes 1 hour/person/stay
- Fitness studio
- Daily activities
- Nightly entertainment
- Free Wi-Fi in lobby
- Amphitheatre for programs & shows
- Entrance and drinks included to Disco & Karaoke bar
- 540 Junior suites in 3 storey buildings
- 1 buffet restaurant
- 7 a la carte restaurants: Italian, Mediterranean, Japanese, Mexican, Brazilian, Seafood gourmet and Steakhouse, dress code & reservations required
- Snack bar
- 6 bars including Swim-up bar
- 2 large lake-style pools
- Tennis courts
- Fitness studio
- Aerobics classes
- Amphitheatre for entertainment programs and shows
- Pueblo Dominicano entertainment village with piano bar, sports bar, casino, Internet cafe, shops, car rental and medical centre
- Beauty salon (fee)
- Spa and massage (fee)
- Laundry service (fee)
- Wi-Fi in lobby
Junior Suites include:
- 1 king or 2 twin beds
- Ceiling fan
- Satellite TV
- Mini-bar - stocked daily w/water, soft drinks & beer
- Coffee maker
- In-room safe (fee)
- Wi-Fi (fee)
- Full bathroom w/jacuzzi tub
- Beach towels in room
- Balcony or terrace
- Max occupancy 4, no more than 3 adults
Kids Deals - The first child under 13 stays and eats free when sharing with 2 adults (except for stays including the Christmas and New Year's holiday period).
For the Kids - Kids 4-12 can enjoy supervised activities at the Kids' Club, playground and wading pool. Baby-sitting service (fee) from 7 PM to 12 AM (1 hour free of charge if reservation made for a total of 5 hours).
Exchange Privileges - Access to all services of the Grand Bahia Principe Punta Cana (except buffet/gourmet restaurants).
Honeymooners - Receive a fruit basket and a bottle of rum in the room, as well as a room upgrade (subject to availability). Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Bahia Principe BavaroPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Arena Gorda - Macao Seccion Baigua, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.