Grand Bahia Principe Turquesa
- What's Included
- All Inclusive Features
Grand Bahia Principe Turquesa is nestled on a beautiful white sand beach and offers extensive facilities, great dining, entertainment and fun for the entire family. Featuring Junior Suite accommodations and a shopping and entertainment complex - complete with casino! Feast to your heart's content at a choice of eight restaurants, and enjoy your favourite cocktail at one of eleven bars plus enjoy access to Grand Bahia Principe Bavaro and Grand Bahia Principe Punta Cana.
Dear sir, madam, I have a big complain about Bahia Principe Turquesa. I explain, 1) we arrive at wednesday 6 september in your hotel at 8 in de evening of the hurricane. When the bellboy bring us to the room i see that we dont have rooms next to eachother. We book direct from the website of bahiaprincipe.com. When you book you have the option to book your rooms. The manager of the reception (manuel) say that this was no possible and i have to go to my travelagent. I explain him 10 times that we dont have one travelagent because we book direct. The next day i speak whit the general mamager and he say that i have to go back to manuel and that he give us new rooms close to eachother. Manuel let me wait one hour in the reception and helping a lot of other people. Finaly we get new rooms. 2) When we arrive the general manager tell us to go to the room and they bring food for the evening. After 10 times calling the operator and speak with the GM we have the first food at 9 in the moring after. My mother have problems with her stomage and almost have to go to the dokter. 3) somebody at the reception tell us we can go for free to shopping mall san juan. So we go with the bellboy to the main gate. There they tell us its not free. We have to pay 6 dollar per person. So i ask to call the bellboy to take us and bring us back to the hotel. The guy in de the main gate say we have to wait 20 minutes because they dont have time to take us so we walk the 15 minutes back. I ask the general manager if this is normal and he write all our complains and say they do wrong because its free and he do the same before. He promiss is that we can go for free.4) at monday in the morning we speak with the second manager and we say we want to go to the shopping mall and he say its oke. We have to come at 2.30 because he have to call. So around this time i go to the guest service and they say again its no free and we have to pay. I say that we speak with the second manager and the general manager and they say its free. No it was not wright she say. I see the second manager walking so i go to him and explain and he speak with the guestservice and go to the back and come back and say he call and they go to pick us at the main gate. So we take a bellboy to the main gate and we wait and wait and wait but there was nothing so i walk back to the reception that i want to speak with the general manager. They dont want to call him so i go in his office and confront him with my complain and he shout at me that i have to go out of his office. I get very angry at this time and i shout back. The security take me out of his office and hold me back. They also throw my mother (i send you a picture of the blue spots in her arm). He say i have to leave the hotel. In my angry time i say that i go to kill myself in his hotel (i have autisme and i am very depressed, thats why i go to holiday). We travel with 6 people and he tell later that everybody have to leave the hotel. I do something, the rest dont do nothing, so why they have to leave. My father call with Mickel in Mallorca for explain everything and they want us transfer to another hotel in the resort but the GM speak already with his collegas and we are not welcome anymore. The security trow us out of the hotel I want the money back from the period of monday 11 september till monday 18 september for me and my family because i dont leave myself. He trow me out so i dont go to pay for this period. When i go myself i know i have to pay but now no. I also let you know that we never come to on of your hotels anymore. I go before 3 times to Bahia Principe La Romana with no problems but what they do now is not normal. Regards,
Stayed at Turquesa from 23rd Oct to 6th Nov and couldn't wait to come home!!! On arrival the hotel and grounds looked lovely, our suite (and I use that term loosely) looked directly onto the service road. We were aware when booking that we would be the furthest hotel from the beach however it is pointless attempting to use it unless you're prepared to be down there for 7 am in order to get sunloungers.Luckily you didn't have to get up at the crack of dawn to get sunloungers around the pool and we always managed to get clean beach towels every morning.The rooms are very dated, not cleaned to a very high standard, mini fridge warmed things instead of keeping them cool.Buffet restaurant was the worse I've ever come across and we've stayed in many other hotels in Punta Cana. Food was bland, either undercooked or overcooked, pretty much the same day in day out even though there was supposed to be a daily theme. The majority of staff were only attentive if you were prepared to leave daily tips and would quiet openly bypass you're table to serve those they knew would leave dollars on the table. Trying to get a refill of coffee or water could often take 10 to 15 mins, plates would be left on youre table etc. One member of staff that stood on the door as a greeter openly grabbed my 12 year old son to prevent him entering due to him wearing a vest top even though she had already allowed another child to enter wearing one. She insisted on calling her manager who pointed out that there is no dress code for children but no apology was offered.Service in the lobby was pretty much the same, if dollars were flashed service was fast.Service was non existent in the Square (where evening entertainment happened) we witnessed about 15 staff members chatting and dancing and openly ignoring guests. When they finally took orders we waited 40 mins!!The only redeeming factor for this hotel was the majority of the a la carte restaurants, would highly recommend the Mexican, Italian and Japanese all of which have fantastic service and food. The Bbq was poor, basically a buffet with frozen meat thrown on a grill.There are a handful of staff that try their best and obviously work hard, Janet in the buffet always had a lovely welcoming smile and tried hard to take you to a clean table.John and Jose both barmen at the pool bar always had an Hola ready and soon came to know what drinks you liked.Alexander from the animation team tried hard to get you involved in the daily activities.Very disappointed with our experience at the Grand Bahia Principe Turquesa and would not recommend to anyone, there are far better hotels in Punta Cana that actually live up to their 4 star rating.
The number one thing is how hard ALL the staff works to make our stay a great one. The resort grounds were beautifully manicured and very clean. Even at the beach the workers are constantly raking up any seaweed that came in from the waves. The activity staff worked very hard to entertain all their guests - did an awesome job with Halloween decorations. We had a 50th birthday party at the BBQ restaurant and our waiter was very accommodating to ensure it was a successful event. A shout out to ISABEL our lobby waitress who would always greet us with a big smile and hug. She would remember our preferred drink choices (all 11 of us) and would immediately serve us. The food at the Japanese was one of our favorite meals. Breakfast always offered a wide variety of eggs and omelettes. Most meals had a good variety of food offered. We were far from the beach but they offered frequent trolleys to take us there. The rooms were a bit dated but still very clean and comfortable. There were vendors on the beach but not aggressive - a polite "no thank you" and they would leave you alone. We were a bit disappointed with our Westjet representative as we could not find anyone the day before we were to leave to confirm our pick up to the airport. Bring bug spray and after bite with you as the mosquitoes and sand fleas can be bad (this is out of the resorts control - they do spray but can not control completely). We did have a few problems with our room keys deactivating, but would just go to reception and get another key. We wish there was more signage advising of the activities on the resort. There was a cost for premium liquor - I could see this at the pool bars but not the lobby bar. Lastly...it was a bit of a turn off when people would go without a shirt to the beach buffet...hairy chests and armpits...people should be a bit more considerate of others. Also, a lot of flies around the food but this again is something out of the resorts control, they could perhaps try to find some ways of covering the food in some way. Had to pay $28 to use the safe in our room. Never had to pay at any other resort however we usually travel in February (prime time).
A four day girls vacation was dimmed by deplorable service and the most disgusting food I’ve ever had. I travel quite frequently and take the time to provide reviews on the good, the bad and the ugly. Here goes!This is an extremely massive resort combining 7 resorts into 1. The good:Resort is lush and green and very pretty. The village where shops and entertainment and casino is quite lovely. Has a very authentic feel to it (despite the fact the service was non existent during the shows). On to the bad!Terrible service from almost everyone on this resort!Room keys didn’t work requiring us to go to front desk after lugging up 6 flights of stairs to the third floor. Received new key only to have one of two not work. We didn’t even bother going back and worked off the one and only working key. Safety deposit box is a paid service. We were asked to check in our room and decide if we wanted the box. If we did we had to go back to the lobby and hand deliver cash only and a passport to get the box. I have never been to a resort where you have to pay for the box. This is a 4.5 star resort - these should be included without question Wifi says free but it’s only free in the lobby and good luck getting reception anywhere. Rarely ever worked so we had to pay for roaming charges- scared to see the bill!Mini fridge broken - asked for repair which was replaced only to have that one broken as well. Housekeeping never left towels on more than one day for a four day stayFood was disgusting. Zero variety, salty food, overcooked food never replenished or freshened Beach towels were never given back at end of day - towel card only vs fresh towels Snack hut had an utterly rude server who literally held her hand out blocking passage to the salad bar as if we were robbing the place The village is nice but no service to be had anywhere. We even went to get our own drinks only to be overlooked by the bar tending staff to serve people behind us. Bathrooms were disgusting everywhere you went. Zero air conditioning in restaurants and fans rarely ever on anywhere. Sweltering hot in the dining rooms causing food to be even worse than the disgusting cook and prep it was presented as. Disco was busy and worth going to until you walked in and stuck to the floors because floors were dirty and sticky - literally almost lost our shoes and fell on the floor A friend had to switch rooms because of the mouldy smell in her room. She spent over two hours getting a room switch. Once she came out of her shower stark naked there was a bell boy bringing in luggage for two tourists to a room that was already occupied by her. Needless to say she was mortified. I should mention this resort was not to full capacity so I feel sorry for anyone staying here during peak season. Overall, having just come home from a two week stay in Aruba to this place was a complete disappointment. Totally blessed it was only 4 days! Most definitely will never come back to this terrible resort.
This is our 4th time for GRAND BAHIA PRINCIPE RESORTS, 1-SAN JUAN, 2-TURQUESA, and 1-PUNTA CANA. I absolutely loved the staff. Even if I am unable to remember all of the wonderful people there by name, I loved that they remembered us from our visit before. Most of all, Senior Jose and Senior Coca were the BEST!!!! I have been ill with celiac disease for over 4 years and they both made it possible for me to have an extremely enjoyable dinner. They both went above and beyond. First Senior Jose changing our rooms so that we could be closer to all amenities, answering any questions we had, guiding us with the best choices and always checking to see how we were. Senior Coca even though he was at the Punta Cana resort he made sure to double check with the private chef that my dinners only had butter salt and garlic, unable to eat salad, raw vegetables or go near the buffet because of cross - contamination. Their kindness, patience and great heartedness was most accepting. They treated us like we were their family. We most definitely will be having our next trip at TURQUESA and booking our wedding there for October 2018. MUCHO GRACIAS!!!! and much besos!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte dinners (4/week, reservations required)
- Unlimited alcoholic and non-alcoholic drinks
- Daily activities program
- Daily sports
- Non-motorized water sports
- Disco (admission and drinks included)
- Evening entertainment
- Mini-bar restocked daily (water, soft drinks and beer)
- Snacks, soft drinks and domestic beer at Pueblo Principe (24-hour)
- Free Wi-Fi in the lobby
- 502 rooms in 14 villas
- 2 pools
- Water park
- 8 restaurants
- 11 bars
- Fitness center
- Business center (fee)
- Casino (fee)
- Spa (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Wi-Fi in Lobby
- Golf course nearby (fee)
- Beauty salon (fee)
- 1 king-size bed or 2 double beds
- Living area
- Balcony or terrace
- Full bathroom
- Individual air-conditioning
- Ceiling fan
- Radio/alarm clock
- Iron & ironing board
- Wi-Fi (fee)
- In-room safe (fee)
- Flat screen satellite TV
- Maximum 3 adults or 2 adults and 2 children
Resort Location Map
Grand Bahia Principe TurquesaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Crta. Arena Gorda-Macao, Seccion Baigua-Higuey Playa Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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