Grand Bahia Principe Turquesa
- What's Included
- All Inclusive Features
Grand Bahia Principe Turquesa is nestled on a beautiful white sand beach and offers extensive facilities, great dining, entertainment and fun for the entire family. Featuring Junior Suite accommodations and a shopping and entertainment complex - complete with casino! Feast to your heart's content at a choice of eight restaurants, and enjoy your favourite cocktail at one of eleven bars plus enjoy access to Grand Bahia Principe Bavaro and Grand Bahia Principe Punta Cana.
This is a beautiful hotel with great entertainment. However, their employees lack professionalism, courtesy and respect for their guest. Whenever you ask a question they have an attitude they are not helpful. We were a family of 6 and we all looking forward to having a great vacation. Unfortunately that was not the case! Our nightmare began when we decided to book an excursion on the adventure buggies. We waited for more than one hour, the bus never showed up we asked the tour guy NATANAEL from coming tours(the most rude arrogant person ever!) all four times we were told the bus was picking up people at the other hotel lobby. After much waiting and being very frustrated we ask for our money back. NATANAEL claimed the bus came and was looking for us but we were not there! Are you kidding me! We did not move from the lobby! We were there the whole time! We asked him four times! We did get our money back after back after talking to all the rude people at guest service and asking to speak to hotel manager(Which by the way no one knew his name) Dany from guest service claimed he didn't know his name. Frustrated I told him I will figure it out myself. He told me to "go ahead figure it out then". Jose one of the reps told me I will not get my money back, He said I should've have booked my excursion with the rep he introduced me too. He was very sarcastic, when I asked for his name he told me "JOSE LIRIANO make sure you spell it correctly." Very rude, rude people! If you want the employees to be nice you have to tip or they will be rude. Their food is full of flies is disgusting! By the way I did find out the manager's name is MILAN. Jose try to get me to talk one of co-workers telling me he was the assistant manager. If you need to complain ask for Alejandro or Milan. They all cover for each other at the front desk. Don't waste your money do not go here or you will regret it! Trust me!
This is the first review I have ever written, firstly I have been to numerous destinations around the world including the Dominican Republic previously. This holiday was by far the worst holiday experience I have ever encountered and would not recommend people to waste their well earned life savings on. To begin I booked this holiday with my partner and twin girls aged 3 as a surprise 40th birthday present for my partner however when I announced we were going he proposed marriage and suggested we invite the whole family which we did so in total 10 guests travelled to the Dominican. On arrival the reception was dark, warm and not very welcoming, we checked in as a wedding party and instantly realised we were in different blocks from rest of ground in fact the other end of the resort to them when questioned the receptions just shoved their shoulders and replied room chosen before arrival. So off we went to our rooms, opened the door 1 room with 1 bed for a family of 4 I was shocked bell boy knew I wasn't happy he said he would report it and to wait there, he never returned! On returning to reception and complaining we were told to come back the following day and they would see what they could do, I wasn't happy I needed more beds, in the end we were offered a set of sheets and told my partner was ok to sleep on the couch or floor!! 2 days after this I was finally moved to another room again disaster. The room fridge was broken along with the air conditioning, the toilet continuously filled up the cistern all night long the jets in the bath was broken and also had no tap so had to be filled with a shower head and worst of all which finally broke me was the dodgy electrics when the light switches were touched they all flickered and sparked this frightened me with my two small children after complaining god knows how many times through numerous amounts of people nothing was done in the end the only way I got through to anyone was to cancel the wedding which had not been paid for yet as they require payment the day before your wedding!! This worked sadly the wedding coordinator contacted me the day before the wedding and ask if I was to change hotels will it make me happier after visiting the hotel within the same complex but separate from ours (Bahia principe fantasia) we decided to move and go ahead with the wedding however this only applied to me and my partner and children the rest of the wedding party had to stay put in that hell hole. If you want anymore information regarding this hotel email me I'll happily inform you I would love nothing more than travel agents go to this hotel and reassess it and down grade it as it's no way a 4-5*. I would say don't waste your hard earned savings going to this hotel you will be disappointed.
I NOTICED THAT THE MANAGERS ANSWER FOR THE COMMENTS >> I ADVISE THEM TO ANSWER THIER CLIENTIN THE HOTEL TO FICX THIER PROBLEM I AM NORMAL CANADIAN WHO SAVE MONEY TO HAVE A NICE VACATION WITH MY FAMILY ... MY TRIP FROM 13-20 JULY 2017 ... YOU CAN IMAGINE.. HOW IS THE WORST SERVICES WE HAVE WHEN I LEAVE MY FAMILY TRIP TO WRITE THIS COMMENTS.WE ARE GROUPof 19 persons... first once you arrive all the worker & reception dont speak any language except spanish ... i travelled many places arround the world .. minimum requirment is english ...my ROOM 49309... whne we gotit i need to make 3 trips to the reception tofix my door to get in the room....by the way .. my wife & my son has been blooked in the washroom for more that 15 minutes with no help ....always all the people here looking to you as a pocket money to give tips ....when we reserved the the first a la carte ... BBQ .. it was reallly mass .. the gust relation booked us wrong restaurent .. when we spoke with CARLOS the manager of the restaurents .. after 1.15 hour we get in the right restaurent .....we asked to see the turquesa hotel manager ... she busy ... asked for her assistant .. also busy... you can imagin how is the service in this hotle managment .ROOM48202 : the frige dosn't work for the first 2 days ... asking ,milk for baby 3 years we have to fight for 4 hours to get the milk fo the kids ....TV doen't work since arrival on thusrsday till today monday ...ROOM49202: a lot of issue .. the change the room sunday night @ 10:00 PM... i leave imagine The worst thing yesterday sunday 16-07-2017 ... i want to get my towels on the beach .. the guy name is YOURI .. seems donet care about any thing ... always told mespeak to the manager ... IHAVE TO WAIT HOUR TOGET TOWELS >>> I KEPT MY LITTLE SON YEARS IN THE OOL TILL I FIGHTED TO GET IT .. ..AIR TRANSAT ... they guiy met us once to offer optional excursion & after that we dont see him .....i think even they care only if you buy trips..a lot of things to be said ... JUST SAVE YOURMONEY & DONT GO THIS HOTEL
This is an extremely average resort it's not overly poor but it offers nothing special especially if English. First impressions are good as the grounds are beautiful and our room seemed clean and spacious however that turned out to be a cover for the short comings of turquesa. Room - floor never seemed clean, stains on sheets and after our first week we woke to flying ants in our bed. IT TOOK 6 DAYS TO FIX THE PROBLEM. We reported this to reception 3 times and to the thomas cook rep twice in this time.Food - the food was average as the choice was small and the same most days regardless of what the theme of the night was.Grounds - as above they are beautiful but the constant chopping and mowing and leaf blowers going off becomes annoying especially when your trying to relax.Staff - this is where turquesa really lets you down if your English. Getting a drink in this resort was a mission everyday. At the buffet you were poured water (sometimes) you ordered additional drinks and got them at some point (could be 5 mins could be 20). If you wasn't Spanish speaking around the pool bar you literally had to be the only one there to get a drink and even then they tried to ignore me. The lobby bar was worse, one night the bar man had no-one else to serve looked at my shirt (it had the union Jack flag on it) and walked off. The staff wasn't all bad but again if your English book somewhere else.Entertainment - pool entertainment was sporadic and very much focused on Spanish speakers again hence the reason I didn't get involved. The evening entertainment in the turquesa lobby was even worse summed up on the 4th of July. The hotel put on an independence day party for the Americans I was eager to see this as we know the 4th of July celebrations can be exciting. However my wife and I sat there for an hour (didn't get a drink for 25 mins) to listen to a mix tape of the pet shop boys who as we know are from London England and then a live singer who performed every song in Spanish. To sum up nothing american!A la carte - Average again. Visited the garden grill (cooked my wife's steak wrong) Japanese (burnt the rice) Dominican (ok) Mexican (best one for me) Caribbean which not only is a buffet it also had lunch times canoloni on it.Beach - overcrowded and couldn't get a sun bed with shade. I could go on all day but to summarise, this resort is extremely average but I slide towards poor in my rating as it loses more points for it's attitude towards English speakers especially English people. I don't expect the staff to learn English but I don't expect to be treated as a lesser person for my lack of Spanish. The staff seemed to celebrate the patrons from Puerto Rico so if that is where you hail from you will love it here but also any Spanish speaker will be favoured more. This was my family's 3rd stay in a bahia hotel ( tulum 2012, bavaro 2014, turquesa 2017) and it will be our last.
I absolutely loved it, I stayed for a week and I'm still regretting not staying for a longer time. I definitely will go back next year to Turquesa. The people who works there were just so kind and the service was excellent, what I loved more was the Animation staff, some more than others. I don't know the name of any of them, so if someone who does could please help me out telling me their names so I could rate them individually so it'd be better for them, It will be appreciated.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte dinners (4/week, reservations required)
- Unlimited alcoholic and non-alcoholic drinks
- Daily activities program
- Daily sports
- Non-motorized water sports
- Disco (admission and drinks included)
- Evening entertainment
- Mini-bar restocked daily (water, soft drinks and beer)
- Snacks, soft drinks and domestic beer at Pueblo Principe (24-hour)
- Free Wi-Fi in the lobby
- 502 rooms in 14 villas
- 2 pools
- Water park
- 8 restaurants
- 11 bars
- Fitness center
- Business center (fee)
- Casino (fee)
- Spa (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Wi-Fi in Lobby
- Golf course nearby (fee)
- Beauty salon (fee)
- 1 king-size bed or 2 double beds
- Living area
- Balcony or terrace
- Full bathroom
- Individual air-conditioning
- Ceiling fan
- Radio/alarm clock
- Iron & ironing board
- Wi-Fi (fee)
- In-room safe (fee)
- Flat screen satellite TV
- Maximum 3 adults or 2 adults and 2 children
Resort Location Map
Grand Bahia Principe TurquesaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Crta. Arena Gorda-Macao, Seccion Baigua-Higuey Playa Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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