Grand Palladium Bavaro
- What's Included
- All Inclusive Features
The Grand Palladium Bavaro is a good option for those looking for a budget conscious vacation and are looking for a quick getaway. The resort is very large as it is compiled by two other resorts. Despite it's size, there are shuttle services available. Because of the sheer size of the resort, there is plenty of room to lounge around the beach. The resort is staffed by a great attentive team. However, if you're looking for a resort that boasts great food options, it's best to look elsewhere.
Location: Beachfront, 60 minutes from Higuey, 25 minutes from the airport.
A Rollercoaster Ride of a Resort!I've ended up giving 4 stars even though at various points it could have gone as low as two. The whole experience was a dizzying juxtaposition of frustration and relaxation. I'll give the good and bad in list form for ease of reading. Bad points:Chaotic check in- Kept waiting for over an hour on check in while they got our room ready, only for them to admit they'd lost our reservation. They found it eventually. The tone was set. Jacuzzi in room didn't work properly - jets were broken and the water was always cold. To be fair it was so hot there that we were glad of the cold water. Decided to order room service on second night - Waited over an hour, called back to be told they hadn't bothered to actually take down our order. Food came half an hour later and wasn't totally correct but we were too hungry to order. They also only brought two sets of knives and forks despite us ordering desserts. If you want to dine at an a la carte place, you have to be ready to eat early i.e. no later than seven. otherwise you'll be waiting a long time or not eating at all. There is no way to book, you have to rock up and hope for the best. Some of the bedsheets and furnishings could have been cleaner The free wifi (there is a paid option) dropped out a lot and was pretty slow. My wife and I usually love playing mini golf on holiday as we never do it at other times. The mini golf course, despite being advertised, was out of commission and looked like it had been so for some time. There are traders in various parts of the resort trying to sell you tat. Some are really pushy. The in-room mini fridge contained several coke/beer bottles, but there was no bottle opener in the room. I called reception to get one, only to be transferred to two different people, and then hung up on. I had to schlep all the way up to reception to ask for one. We got various letters through our door about getting a free gift. From asking around, this entails going to a sales presentation for their holiday club programme. If they would just say this, instead of trying to lure you there with vague promises of gifts, things would be a lot less frustrating. The tablecloths in the main buffet dining room were often dirty. The best thing about breakfast is the freshly cooked churros. Unfortunately, the woman who cooks these knows this, and will only cook a few at a time despite a line forming for them, and clearly delights in the violent scramble that ensues. Good points:The minibar in the room is free, is restocked daily and includes alcohol. The staff in the sports bar are the friendliest in the resort. They have many TVs, pool/fussball tables, and buffet food as well as food you can order at the bar. And it’s open 24 hours. There is a cocktail bar which is well hidden, and is therefore usually quiet, serving a decent array of drinks. Some of the a la carte restaurants were really good, especially the Brazilian, Mexican and steakhouses. There are enough dotted about the place to make sure you don’t get bored. The buffet places are also decent for the most part, with a good range to choose from. The resort itself is massive, taking a good 45 minutes to walk around it. It is very beautiful, and has lots of animals hanging around (mostly ducks and other birds, but there is also a tortoise if you can find him)The beach is big, and, although it can get very busy, you can usually find a space. The water is lovely and warm. There are various bars on the beach too. The adult only pool, which we frequented, was always very quiet and relaxing, so if you’re there without kids, I suggest bypassing the other bigger pools and trying to find this one. The shower in our room was huge, one of the best showers I’ve ever been in. Overall, a score of 4 is probably too charitable, but we had too good of a time to give it any lower. Bascially, the bulk of the problem (as with any place like this in my experience) lies with the bad customer service at the front desk and the management. If you’re someone who makes use of the reception on holiday e.g. for organising activities and the like or expects Western Europe levels of quality/attention to detail, I would probably avoid this place. If you just want to chill out and enjoy relaxing in the beauty of the resort and stuff yourself with copious amounts of passable, readily available food and booze, then you might have a really good time here. Just remember not to expect churros.
The room was in a great location facing the beach, though water leaked from shower into the bathroom. Service was lacking - the minibar had no water the first night and despite numerous phone calls, no one delivered them.Chef Siddhartha of Bhogali and Chef Patrick were amazing, very helpful and courteous.
Hotel lovely. Plenty choice of restaurants.staff brilliant.Lovely beach. Unfortunately romance suite in state of disrepair. Moldy walls, broken/blocked shower, old tired furniture, no running hot water 3 nights out of last 7 and seems to be a major issue here. We were shown luxury apartment pictures from travel agent and hotel kindly upgraded us to romance suite for free but from seeing the state of 2 suites lots of work needs done in these apartments. By euro standards the rooms we have seen are more like 3 star. If the rooms/water issue were updated the whole experience would be so much better.
We arrived at the hotel for a 5 day stay, Osenia was very pleasant during check in. We were given room 1483 a romance suite. Upon arriving at the room we were greeted by a musty smell and visible mold on the ceiling. We told the bell hop that we would not stay in that room. We the trip back to the front desk and we were moved to 1572.The new room was better initially, but we soon discovered that the fridge was not stocked with water or beverages, there were what appeared to be used robes in the sofa. We requested on multiple occasions via telephone and through messaging on the Palladium app that these issues be addressed and were told that someone would take care of it that evening. It was not taken care of till we raised the issue again when the rep from the agency we booked through called that morning and my wife told him about the issues.On our first night when trying to shower, we discovered we had no hot water. Since the ambient temp wasn't too cold we just braved the cool water and notified them in the morning. A maintenance guy came out and the water was just lukewarm when he arrived. It didn't get any better than lukewarm till our 4th night. On our 2nd night it rained and we came back to our room to find water on the floor. The water was coming from the ceiling in multiple places and flowing into the light switch in one area. We tried calling the front desk at both numbers listed on the room phone and got no answer. We hung up and tried calling again to no avail. I left the phone off the hook walked the long distance back to the front desk.I first spoke to a concierge and he tried to put us back in our original room, 1483. I pointed out to him that we had already rejected that room the day before. I then asked for a manager. He said it wouldn't make sense to upgrade our room because "50% of those rooms leak when it rains." He then offered us 1474 which the bell hop took me to see. It was next door to our current room I entered that room and it had that musty smell as well. I could see evidence of water getting into that room as well. The rain had stopped falling by now so I told the manager that we would stay in our current room and he said that he would notify the manager in the morning to give us an upgraded room. I then went back to the room and used towels to dry the floor and put some against the wall to prevent further puddles. The phone that I had left off the hook was still ringing an hour later! We never heard back from management regarding our complaints.The food that we tried at the buffets were bland. We tried the Bohio on our 1st night and only liked the salmon.We waited approximately 2 hours to get into the Brazilian restaurant even though we saw people come in after us and get in before. It was not worth the wait! We stayed for dessert only because we waited so long. The dessert was ok.I generally only had an omelette in the buffet for breakfast. Overall the food was terrible. We went outside of the hotel to have dinner the last 2 nights after the gentleman we booked our excursions through recommended restaurants to us. I will address those in our food review. On check out day we went to the front desk after breakfast to speak to the manager to voice our displeasure with our stay. We were told he was coming. We waited for 20 minutes and no one came, I went back to inquire and was told he was in a meeting and it would be another 10 minute wait. We left because we needed to pack for checkout. I again requested speak with the manager when we checked out. He finally came out after a few minutes. He was pleasant, he offered us a seat and drinks. We declined the drinks. He listened to us and then offered an upgrade to Royal suites on next stay with them or at Palladium facilities in Mexico. ( An upgrade while nice does not make up for their treatment of us as paying customers. We shouldn't have to go out to spend more money to buy food when we're at an all inclusive hotel. We enjoyed our time away from home, and while we were unhappy with our accommodations, (easily our worst experience and we travel a lot) we enjoyed the country and the people. Thankfully we were able to try the local cuisine because we would have been left with the impression that their food sucked. The grounds were well kept. There was large pool of water when entering the hotel grounds and it smelled and there were certain areas that had a smell like sewage water but overall it looks very nice with grounds crews working every day.We did a lot of walking because the train which transports the guests couldn't do it's usual route I'm not clear why.So we had to walk to areas where the train ran or just jump on the other golf type carts they had that ran on the property. The property is huge and depending where your room is located you will have to do a lot of walking if you don't want to wait for the train which can take a while. We took pics of our rooms I will try to post them.We definitely would go back to DR but we would really have to rethink whether to stay at an all inclusive at the price if we have to get palatable food off site.Safe travels
The hotel is beautiful, the people are fantastic especially Corina de los Santos and Luis Alberto and all wonderful staff of bell boys. Also the people who maintained rooms 1201, 1204 & 1195. Thank you so much for a fantastic vacation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24-hour all-inclusive food and beverages
- Unlimited Domestic drinks
- Mini-bar stocked with water, soft drinks & beer
- Water polo
- Daytime tennis
- Daily activities
- Nightly entertainment
- Entrance to the Disco, drinks included
- 674 rooms in three 3-storey buildings and villas
- 8 a la carte restaurants
- 5 buffet restaurants
- Snack bar
- 15 Bars including swim-up bar
- 4 pools
- Children's pool
- 2 Jacuzzis
- 2 tennis courts
- Spa & Wellness centre (fee)
- Gift shop
- Beauty salon
- Sauna Scuba diving (fee)
- Horseback riding (fee)
- Free WiFi
Hotel Rooms include:
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or terrace
- Same as above plus a sofabed
Kids Deals - Kids pricing available, please inquire for details.
For the Kids - Baby Club for ages 1-3, Mini Club for ages 4-12 and the Junior Club for adolescents (ages 13+). Babysitting services available (fee).
3 For 1 Bonus - Guests have access to all facilities at the Grand Palladium Palace Resort Spa & Casino and Grand Palladium Punta Cana Resort & Spa.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium BavaroPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Avda. Francia s/n Playas de Bavaro Higuey, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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