Grand Palladium Palace
- What's Included
- All Inclusive Features
The Grand Palladium Palace is another resort that makes up the Grand Palladium Strip in Punta Cana. This resort is perfect for both couples and families. Compared to the Bavaro -it's sister resort- it is a bit more luxurious, and offers more options with regards to amenities. The animation team during the day, and the entertainment shows held in the evening are worth checking out. There are plenty of buffet and a la carte food items to choose from. Be advised that this resort does not take reservations, so make sure to visit the restaurant early, as it gets fairly busy. There is a disco in this resort for younger travelers. Great, pleasant and attentive staff.
Location: On Bavaro beach in Punta Cana, 60 minutes from Higuey, 25 minutes from the airport.
Apologize for the length of this review, but I don’t like when people just say “great resort, great beach, I’ll be back again.” I’ve also noticed, particularly with Palladium reviews, that these one to two sentence 5 star reviews are the only review for the posters. The more in depth reviews are the ones I trust not to be fake and are posters with multiple reviews (like me). So here goes:Check-in was a lesson in frustration. Dropped off at the travel club by mistake and they completely checked us in, assigned us a room, gave us a drink, put on a shiny blue wristband and when my husband asked for the third time if we were in the right place and why they kept saying travel club, I examined the paperwork more closely. At that point I asked who Felicia Mitchell was. That’s whose name was at the top of the form they had us sign and initial. The scissors swiftly appeared and the bands were promptly snipped off. We had to sign another paper for them to account for the numbered wristband and we had to ask why they were asking for our signatures. We then had to wait for someone to come pick us up and bring us to the Palace lobby. At that point, it really didn’t get much better. They kept asking who we booked through – “what agency” and I kept repeating I booked directly through the Palladium website. They finally found us and said the room wasn’t ready even though it was well past 4:00. We decided to go for a drink while they got their act together. We went back to the desk, they told us the room # and said our bags would be taken there. We started to go to our room and realized we hadn’t been given door keys or towel cards… The only thing we got was a map and discount book that we never used. So 2+ hours after arriving we finally had a room. Weren’t surprised when it had 2 double beds. I asked for a king since it was an anniversary trip, which was never acknowledged and on the reservation notes. Oh well, it was a nice view so we kept it. Evidently, the online pre-check in doesn’t work.The loft room was well equipped and clean, but definitely smelled like must/mold the entire time. We travel to tropical climates a lot and are used to that smell and just open the doors frequently to air it out, but the smell in this room never went away. The AC seemed to struggle to keep up and the room never really cooled completely, which may add to the moldy smell. The sheets were well worn (mine had a tear) and yellowish. They appeared clean, but were definitely below the standards of even a 3* hotel/resort. Beds were comfy, but the pillows were awful. We had no problems with water leaking into the room during a shower like I’d read in other reviews. The water pressure was great and we always had plenty of hot water. It was really nice having another bathroom upstairs. I don’t think these rooms are great for families. Even though the glass is frosted, you can clearly make out the person in the shower. I know my kids would have made everyone get out of the room if they were showering. We had a leak under the sink a few days in and maintenance fixed it pretty quickly. We had no issues with anything else in the room.The food was very hit or miss. I didn’t like Bohio at all. Nothing that was supposed to be cold was cold and there were a lot of bugs flying around since it’s all open. For dinner one night I resorted to eating a yogurt that wasn’t even cold enough to stay on a spoon. I drank it like a smoothie. After that, I didn’t eat there at all. My husband had some stomach issues for a few days after eating here that same night.The best buffet was all the way down in the Bavaro section. There was much more of a selection compared to all the other sections and it’s nicely air conditioned. During the day we usually ate at the beachside snack bar (La Uva?). They had the best fried chicken and onion rings. We ate at the steakhouse, Japanese and Brazilian ala carte restaurants. Neither of us were too impressed with any of them. If I had to rank them, I’d say just like I listed them. The Japanese was very salty and the Brazilian wasn’t good at all. The meats were either over cooked or under cooked and tough. The gal serving us didn’t have the best attitude either. Could tell she would have rather been somewhere else.The app is pretty worthless. When pulling up the map, it just shows the satellite and not a map with labels. It’s hard to figure out where things are. I wasn’t quite sure what the chat button was actually supposed to be used for. I couldn’t successfully make reservations and had to go to the desk after no one answering the chat after several attempts. The one time I did get through, I told them I didn’t receive my ‘Webcome’ package I was supposed to have received by booking direct. She said she couldn’t help and to go to the front desk. I didn’t bother. Timeshare and spa hawks are incredibly annoying. They would actually block our entrance and exit to and from restaurants and the lobby. If I wasn’t interested the first 20 times you asked me, I’m still not interested. I truly don’t like paying to stay at a hotel/resort and constantly feeling like I have to duck and cover every time I walk anywhere. If I’m interested, trust me, I’ll come to you. This will keep me from going here again. I’ve read it over and over on the previous reviews and management always says ‘we’ll talk to them’. From what I understand, management may not have any control over the timeshare guys, but they do have a say over the spa offers. Palladium manager/hospitality… please do not respond to this saying it will change, because obviously it won’t. It’s insulting to comment that you’ll look into it.When people keep commenting for months and are still getting harassed, you need to walk the walk and make the changes.I never nap and one afternoon I actually fell asleep at the pool. It was obvious I was asleep with my hat completely over my face. I was awakened by an activities woman saying ‘wakey wakey’ and whistling. She actually stuck her head under the umbrella to make sure I knew she was there. I woke up and asked what was wrong – she asked if I wanted to do Zumba or something. I said “Really? You’ve got to be kidding, I’m sleeping.” I wasn’t very happy at all. We left the pool and went to our room to sleep so we could relax. Vacation = relaxation. Again, if I wanted to do an activity I would have found them. I did do the water spin class, which was fun and more of a workout that I thought it would be. Would have been nice to have a little more resistance on the petals, but they worked the upper body enough to feel it. My husband enjoyed the archery. The woman in charge of that (sorry, I can’t remember her name) was top notch. She was very patient with those who had never done it and knows how to make you feel welcome. There are plenty of pools throughout the resort and all were very clean. A few missing tiles here or there at the older pools, but nothing to complain about. If you’re looking for a cooler pool, go to the Bavaro or Punta Cana sections. They’re deeper and not as warm as the Palace pool. The foam parties were fun. I caution allowing small children to join them. If they happened to go under, no one would see them. As an adult, it can be overwhelming with the amount of people in the pool. Plus, the foam burns your eyes if you get it in them.We’ve previously stayed at the Grand Palladium in the Yucatan in the Kantenah and Royal Suites sections so we knew it would likely be comparable. For the most part, it was. The Palladium in Mexico is more spread out and larger than Punta Cana.In hindsight, I should have also pre-paid prior to arrival at the hotel. I was charged slightly higher than the confirmed amount in USD and also an international transaction fee from my bank. We’re already booked for an October trip to a Barcelo in Mexico and I’ve pre-paid that in USD with no extra fees or exchange rate issues.Stand-out employees there for us were William, Delvin and the gal who runs the activity shack and archery. They all know customer service and always have a smile. From what we saw, William has quite a following as well. Met a few people who said they continue to go there because of him. That’s something a resort should know and make sure to keep him happy.Would we return? Probably not to this resort due to the inconsistent food, constant timeshare/spa sales pitches and no real town to walk to outside the resort. There are lots of other places with the same beautiful beaches, large pools and better food.
We ended up here after our flight home was delayed - just for 24 hours. It felt we had left the Ritz (Now Onyx - other end of Punta Cana) and being moved to a holiday camp. Surly and unhelpful staff were not the best welcome. Ignored for a good 10 mins whilst desperate for a drink at the non-air conditioned lobby bar - and passed from pillar to post whilst checking in. The room we were allocated near the pool was furnished with old wooden furniture which whilst was clean it was shabby. The balcony was accessed through a door with hardly any secure fastenings and contained two cheap and nasty chairs and a tiny table. At no point was there any sun on the balcony. The pool area was ok, and the absolute saving grace was the beach which is pretty stunning with white sand and plenty beds available. The best part of the overall complex by far. The food was nothing more than ok although it was great to see a Rodizio even though we had to queue for over an hour for a table. The air con in the room was poor and there seemed to be two settings which were Fridge or Oven. This meant no sleep as wee were either freezing or roasting. Some of the staff were really lovely but I think overall this hotel has a long way to go to be on a par with some of the other hotels in Punta Cana and there is no way this corresponds as a five star to other hotels I've stayed in or visited locally. I would not consider a return visit.
It was a beautiful experience. I made lost of friends whilst my stay here at punta Cana. The workers treated me like family and It felt like I was at home. I only have one complaint and that would be the pressure of water in my shower it had low pressure. The excursions were organized very well and staff were very helpful upon arrival. Also the nightlife was brilliant.
Upon arrival a lot of support and help was provided when checking in.Throughout the stay, staff were always around to help and resolve any problems. Entertainment was really good and enjoyable. Venecia was the best. Excursions were really good and enjoyable.
Extremely beautiful place with no place for stress! The people here are wondeful and are always determined to make your stay as best as possible. Very much recommed Coco Bongo and Punta Cana as a whole.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- A la carte dining w/reservations (3 per week)
- Unlimited House Wine, Domestic beer and drinks
- Introductory scuba diving lesson
- Daytime tennis
- Daily activities
- Nightly entertainment
- Entrance to Disco
- 504 rooms in 17 two-storey and 3 three-storey buildings
- 2 buffet restaurants
- 5 a la carte restaurants (Asian, Spanish, International, Mexican, and Italian)
- Snack bar
- 4 bars including swim-up pool bar
- Casino nearby
- 1 pool with children's area
- 2 tennis courts
- Gift shop
- Spa treatments (fee)
- Turkish bath
- Massage services (fee)
- Beauty salon
- Free WiFi
- Scuba diving and banana boat rides (fee)
Hotel Rooms include:
- Two 3/4 beds
- Satellite TV
- Mini-fridge (stocked on arrival)
- In-room safe
- Full bathroom
- Balcony and terrace
- Max occupancy 3 persons
For the Kids - Kids Club for ages 3-12, located at Palladium Bavaro. Babysitting services available (fee).
3 Hotels in 1! - Guests staying at the Grand Palladium Palace have access to the facilities at the Grand Palladium Bavaro and the Fiesta Beach.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium PalacePunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Avda. Francia s/n Playas de Bavaro Higuey, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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