Grand Palladium Punta Cana
- What's Included
- All Inclusive Features
The Grand Palladium Punta Cana is another resort that makes up the Grand Palladium Strip in Punta Cana. This is the resort to go to, if you're looking for plenty of food options. There is a plethora of food choices in this resort - it sometimes gets a bit overwhelming. The resort is staffed with incredible staff. There is always someone available to address your needs and concerns. Because this resort is connected with two others, the beach area is very big, making it easy to find loungers. The rooms however, are in need of a huge overhaul. Some of the suites are outdated. However, they are cleaned and re-stocked daily.
overall...not a bad place to visit. we stayed a week, which was probably a little too long...I would say 4 days max.The resort definitely caters to those fluent in spanish.They never could get the room right. Asked for 5 days for washcloths and to have the mini frig stocked. Day 1 found a disgusting long black hair on the shower ledge.I think the fact that our daily housekeeper was VERY pregnant affected her ability to really clean the room.Weather not the best...very hot and humid and rained just about everyday.Great lobby to sit with a drink and people watch....but again...very warm...all open aie...no a/c.
Pros: Nice pools, easy access to the beach, lovely grounds, and a wide variety of restaurants and bars to choose from.Cons: Water must be liquid gold because getting it during breakfast, lunch, or dinner is nearly impossible. Wait staff wander aimlessly while you practically beg for clean silverware and a napkin. Getting coffee in the morning is an exercise in futility. Staff are sullen, won't make eye contact, and ignore you when you say "Thank You". Our water didn't work for 18 hours on our first day (no shower after a full day of travel) and we received no explanation or apology. Wash cloths were hard to come by, our phone rang multiple times each night until we unplugged it from the wall, the shower sprayed water all over the floor every. single. time. we used it, and our maid bullied us into tipping her by saying she'd be off for several days.....and then she showed up, as usual, each subsequent day.The "temporary spa" available during renovation is absolutely HORRENDOUS. Horrible ambiance, no changing area, no private reception area, and the SPA app didn't work AT ALL. Misleading information regarding the availability of SPA services during the renovation process was infuriating and no one at the resort cared or apologized that their staff provided really, really bad customer service.Bottom line: Go for the beach and the pools, bring lots of tip money if you want any staff attention, and expect to fend for yourself if you want water, coffee, silverware, or a clean napkin. And watch yourself in the shower.......the wet floors are an accident waiting to happen.
Been in my room for a full 24 hours with 5 days to go and our toilet has been broken since we woke up this morning. After 3 calls and two trips to the front desk we are still without a working toilet in our room and no resolution or apology.Other than that the food, pool and beach are nice. Way too many people trying to sell you things when you just want to relax.
It's an exciting place. The best in this hotel are the adult swimming-pool and the workers. I also enjoyed a lot the show circus. Moreover, Carmen who works in the miniclub is a very nice person who helps you a lot. My room was in 4000 building which had a nice view.The rooms need an update but the housekeeping service was really good.The complex is huge but the distances are walkable and there is also a train. Nice place to come back and enjoy a better weather.
We have initially booked the Grand Palladium Bavaro but were eventually located in GP Punta Cana (FTI, who booked our stay, offered rooms that aren't actually available in the Bavaro part). I have heard that Bavaro rooms have a slightly higher standard. Nevertheless, we got a nice room, decent size, with a jacuzzi tub in the room. Minibar was refilled daily with water, sodas and beer. The rooms are not new but have been refurbished, yet, some appliances and furniture could be replaced.One particular thing I have to remark was how the hotel management handled a difficoult situation. We had some really serious problem with our room and were immediately offered a transfer to a different one - however, it was located on the first floor and was not fit for us, travelling with a 1 year old in a stroller. Since the problem escalated overnight, on the very next day we were offered an upgrade to a Junior Suite for the rest of our stay. This was way more than what we expected. Plus the management made a special effort to prep an extra gift for our baby boy and ensured we received some very special attention till the end of our stay.Hotel grounds:The whole complex is very big and very beautiful, surrounded with lush greenery. I especially liked the fact that there were no huge building blocks, but most rooms were located in smaller villas and bungalows.The pools were really nice, especially the kid pool in Punta Cana section. And since the Grand Palladium is a complex consisting of 3 hotels, the number of available pools was really impressive plus they were never crowded.The beach was lovely and clean. We could always find a free sunbed, even if arrived late. I could only wish for fewer vendors on the beach - every few mins I was bothered with offers to buy gifts, sunglasses, hats, cigars and various trips.Miniclub - this is probably the main feature that made us choose this specific hotel. It was amazing, have never seen anything like it. Really big, divided into sections for toddlers (1-3) and kids (4-12). Big fenced playground with slides, swings, football pitch. And the mini-cars :) Plus we could actually drop our baby boy for an hour or two and felt he was really taken care of. We could not have wished for more. Food and drinks:The variety is great. With 3 standard restaurants for breakfast and dinner, a couple of additional lunch cafes and restaurants plus all the a'la carte restaurants - I'm pretty sure I've put on a few punds ;-)StaffOne thing I found a little surprising is how little the staff spoke English. Apart from the reception area it was really hard to communicate any unusual requests. Also some staff seemed a little lazy - only repeated requests ensured we got what we asked for.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- A la carte dinner, dress code required
- Unlimited domestic drinks
- 24 hour food and beverage service
- Beach volleyball
- Fitness centre
- Daily activities
- Nightly entertainment
- 451 rooms
- 2 buffet restaurants
- 5 A la carte restaurants
- Buffet restaurant
- 4 Bars
- 2 Pools
- 6 Tennis courts
- Casino nearby
- Shopping area
- Fitness centre
- Spa (fee)
- Beauty salon (fee)
- Free WiFi
- Golf nearby
Deluxe Rooms include:
- 1 king or 2 beds
- Full bathroom
- In-room double jacuzzi
- Satellite TV
- Minibar stocked 3 times per week with beer, soft drinks and bottled water
- In-room safe
- Iron and ironing board
- Balcony or terrace
- Max occupancy 4 people
Kids Deal - Kids 3-12 pay a special child's price when sharing with 2 adults.
For the Kids - Kid's Club for ages 4-12.
Stay at 1, Play at 3 Guests staying at the Grand Palladium Punta Cana Resort, receive access to all services and facilities at Grand Palladium Bavaro and Grand Palladium Palace. Shuttle service between the 3 Grand Palladium Hotels is available based 'on demand' and not a set schedule.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Avda. Francia s/n Playas de Bavaro Higuey, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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