Grand Palladium Punta Cana
- What's Included
- All Inclusive Features
The Grand Palladium Punta Cana is another resort that makes up the Grand Palladium Strip in Punta Cana. This is the resort to go to, if you're looking for plenty of food options. There is a plethora of food choices in this resort - it sometimes gets a bit overwhelming. The resort is staffed with incredible staff. There is always someone available to address your needs and concerns. Because this resort is connected with two others, the beach area is very big, making it easy to find loungers. The rooms however, are in need of a huge overhaul. Some of the suites are outdated. However, they are cleaned and re-stocked daily.
We were 4 at grand palladium punta cana (2 adults and 2 children under 7 years-old). The resort is great and has everything you need. Besides all the ordinary things a Caribbean resort has (fantastic pools, nice gardens, great beach) I'd highlight the food at the buffets (absolutely amazing the number of options available at a very nice quality level) and the kids club where my daughters spent some hours playing with the babysitters. The resort was having several renovation works, but with no impact in our stay. I really don't know if our room was or was going to be renovated however it was very good and big enough for the 4 of us. One word for staff: excellent and always ready to help. Some of the ones serving at the tables in the buffet were the less friendly but I don't think it was a problem. For me there are 2 things to improve: 1. The golf cars that help you to get around the resort should come by more frequently. Not so often we had to wait more than 20 minutes for transportation to arrive to get us to the room. With small children wasn't feasible to walk until the destination. More than twice my younger daughter feel asleep at the dinner table and having to carry her on my lap till the room... well I just say that would be tiring. 2. There are too many guys trying to sell you something. The hotel guys try to sell the travelplan membership, several artisans try sell painting, bracelets, sculptures, etc, tons of guys try to sell you excursions every day and at the beach, besides the excursions, cigars, photos with monkeys, iguanas or araras. They respect when you say no but... you can't relax 100%. I Highly recommend this resort.
Please note that this has taken me a while to write this as I felt like I had to share our experience. For anyone looking to come here, please read this and take my advice not to come. It's very over priced for what the quality you receive. For anyone that has booked already, I really hope you have a better experience than we did. First impressions were ok: friendly welcome and a good reaction when seeing the room for the first time. There was a slight problem with a booking reference as they wanted a print out of the booking confirmation. This was something that wasn't communicated to us when booking the holiday and we ended up having to send our booking confirmation email (with my payment details on) to the hotel email as they would not accept a screen shot of the section they required. In addition to this. We were told by the Tui/Thomson rep that he would pick us up from our hotel room the following morning at 0845 for a tour and a special breakfast. We waited until 0930the following morning but he didn't arrive. Not a massive problem as we just went and did our own thing. On closer inspection we started to notice the room was looking very tired. For example, the sealant around the bath and shower needed replacing as it would leak and leave puddles on the bedroom and bathroom floor. The jacuzzi bath didn't work and had jets missing. Every time we had a shower we had to lay a bath towel down on the bedroom floor to prevent anyone slipping up (again) on the stone floor. The paint work around the room was very sloppy and all over the light switches and plug sockets. There were also multiple occasions where the cable tv would stop working, as well as having power cuts on a daily basis. One being at 22:30, lasted 45 minutes and left us with no access to running water (including the toilet and taps).Secondly, the whole hotel generally looked tired. They were however having building work done, but so much so it looked like one massive building site. For instance, on the first day we realised that the nearest pool and restaurant were closed for refurbishment and didn't not open for the rest of our trip. This was not communicated to us at all, and our 'Palace room with a pool and garden view' was actually a view of a building site and noise to go along with it. In addition to this, the other pools were very tired. One pool had only been half filled as the water level was about a foot and half below where it should be, and had mould growing on the grouting of the tiles. There were also refurbishment work going on around this pool area whereby areas of floor tiles has been removed and wood panels laid over the holes in the ground. We also found that there was only one set of ladders to get in and out of the whole pool. Not a massive problem in the grand scheme of things, but we did find it really odd considering the size of the pool. The food in general was adequate at best. We generally went to one buffet restaurant (Las Torres). Lots of choice, but the quality was no where near 5 star. It's rare that I complain about the food as I'm generally happy to try anything and always find something I like. However, everything was either cooked to a crisp in grease, cold or undercooked. On two occasions I witness two different chefs in two different restaurants contaminate raw food with cooked food. In some of the restaurants they have grill areas where they cook things fresh to order. Both times the chefs had a piece of meat on the grill (cooked) and then added a raw piece of meat. After flipping the raw piece of meat, they went on to serve the cooked piece of meat with the same spatula that had just touched the raw piece of meat. Hardly a 5 star resort when they can't even implement the most basic food hygiene in their restaurants. I seriously question the food hygiene at this resort because the majority of my holiday, I experienced gastroenteritis along with mild food poisoning after eating raw ribs (I wish I took a photo to show as evidence). I won't go into detail as I'm sure everyone knows the effects this has on the stomach, but it wasn't pretty and massively affected my holiday. I didn't see the point in seeking medical advice as I am a nurse and wasn't keen on spending hundreds of dollars to see the onsite doctor. However, if it weren't for my medical training I would have definitely seeked medical advice. I do have to say that the fresh fruit, fresh crepes and bakery section was good. Also, I feel that instead of making such a large variety of food, have a less extensive choice and improve the quality of food by having a smaller choice. We ordered room service once and it was absolutely appalling, considering it's meant to be a 5 star hotel. The nachos were stale and the cheese sauce they put on had gone cold, so much so there was a dried layer on the top. The burger was cold and dry as well as left an 'off taste' in the mouth. The chicken nuggets were cold and fried to an inch of their life and very tough. Chips were soggy and stone cold. It just seemed as if it were leftovers from the buffet and reheated (not very well as it wasn't even hot). The Alacarte restaurant we went to was the Indian restaurant, called Bhogali. Firstly, The menu we accessed on the hotel's app was not the same one that was in the restaurant. Secondly, the food was disappointing. I ordered pork ribs for starter and my boyfriend had the samosa. The dishes came out within minutes of ordering but were both cold and the ribs were raw and pink in the middle. The main was edible but contained gristle and bones. Places available for lunch were a buffet restaurant and the snack buffets on the beach. We only tried the snack beach buffets once due to the burgers being an odd grey colour, as well as cold and dry. The chips were also cold and the salad available was definitely past it's sell by date. The buffet was the same food they served up at dinner and also cold. One thing I can praise the hotel on is the organisation skills that they showed during hurricane Irma. Although we were slightly south of where the hurricane was due to hit, the hotel was prepared and gave us regular updates. They also organised every guest a breakfast picnic (in a matter of hours) for the following morning in the event that we couldn't leave our rooms due to the weather, and ensured our room was stocked up with water as well as phoning the room for a courtesy call to check if we needed anything. Unfortunately our excursion that I booked with Thomson for my boyfriends birthday was cancelled due to the current weather surrounding the area. No ones fault as these things can't be helped, but the lack of communication has infuriated me. I don't think this has anything to do with the hotel itself, more the Tui/Thomson and the reps. Anyway, the day before our trip we tried to find a rep in the hotel lobby to talk to as we knew we had to reconfirm the fact we still wanted to go on the trip. Admittedly this confused me as I had booked and paid for it months ago, but didn't question it. We couldn't find the rep on the multiple occasions we went to the lobby and decided to speak to a hotel staff member who informed us that all trips were cancelled and that we needed to speak to the rep the following day. The following day, we spotted the Tui/Thomson desk and headed over there, only to be given a flirty looked by the lady sat there who looked to be doing nothing. I explained the situation and she told me to find a rep. I was puzzled as she was wearing a Tui uniform but she insisted (rudely) that I needed to speak to the other rep that was across the other side of the lobby. So we made our way over there and saw that the rep was giving some information out to a group that had just arrived. We decided to wait to speak to him, so grabbed a drink and sat down. We were there for well over an hour waiting, and when he did finally finish he packed up his things in a flash and before we could catch his attention he was never to be seen again. I still have no idea where he went as he needed to walk past us to leave the lobby area. The staff in general were polite and helpful, I can't say a bad thing about them really. All staff members we experienced were lovely. However, there were several people walking around trying to sell trips and spa packages. I can't count how many times people came up to us on a daily basis. The majority were fine and friendly, but a few didn't take no for an answer and it actually became quite invasive. One guy went down the route of telling us how his wages are based on commission and he needs us to book a trip so that he can send money back to his family in Asia: and when we still said no he kept on trying and guilt tripping us into booking something, along with saying his family would be unable to eat. It's just unnecessary. I understand people need to make a living, but the way he went about it wasn't acceptable. All in all, I am so disappointed. I feel like our hard earned, £2800 was completely wasted. I feel cheated that this holiday was sold to us as a 5 star dream resort, when it clearly isn't. I cannot believe we spent so much money for something so disappointing. Both my boyfriend and I cannot understand how this hotel is 5 star. Honestly, at a push it's 3 stars... and that's only me being polite.
It's took me a while to write this review but I had to comment, don't be put off by any negative reviews of this hotel, I just think those people who have managed to find anything to complain about must think the world owes them something.We came to the palladium grand really by accident, as we were supposed to be staying at the riu bamboo but got told we were going to be staying here as the bamboo was under renovation, and my God we were not disappointed, the staff were very friendly and helpful especially Stanley he treated us so well and shouted to us every morning as he arrived on his push bike, the cocktails were very good so was the food in the buffet restaurant and the Al a carte restaurants if you get there not too late if you get there late they give you a beeper when you're table is ready so you can relax and wonder about, the beach is stunning, yes there is seaweed for Gods sake it's a natural thing in the ocean it washes up, pools are beautiful and plenty of them, rooms were lovely we had a jacuzzi in our room and the mini bar was stocked every day our house keeper was Yolanda who did a great job, we had a trip to sanoa Island it was a very long day but well worth the wait the island is beautiful, all in all you will enjoy this place as we did, so much so that we are going to the grand palladium kantenah resort in Rivera Mexico in two weeks because this chain of hotels is so much more than I ever expected, thank you all the staff and cannot wait to see your colleagues in Mexico
Beach, food, drink and entertainment is excellent. Service is very good. Punta cana entertainment is very good. Margarita carolina Natalie Mandela banana and Roberto. The beach is awesome. Casino and spa were excellent service.
I stayed at the Grand Palladium Punta Cana Resort and Spa. The hotel staff was amazing! The wonderful experience started with our friendly check in host, Wilifredo. He was very accommodating and was able to get me and my friends in adjoining rooms. Our next amazing encounter was with the Zentropia Spa. Alex put together an amazing package and throughout our stay checked to see how we were doing. The spa was amazing!!! Make sure you get the VIP package! The next encounter was with the POP team. The entire team was amazing but Jose and Nelson were the best! They both took very good care of my friends and I. They checked on us daily as well and ensured we had a great time! They will be missed greatly. Last but not least a special thanks to Indiana for the Salsa lessons (mi amiga), JoDany, Holland and Isaiah for being our personal chauffeurs and checking on us.The food was good and the staff was just ok in the restaurants at the Punta Cana resort. Our favorite place to dine was at the Japanese restaurant at the Bavaro. They were doing a few renovations at the Punta Cana so the lobby and Japanese restaurant should be complete in a few months. I am already searching for flights to visit again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- A la carte dinner, dress code required
- Unlimited domestic drinks
- 24 hour food and beverage service
- Beach volleyball
- Fitness centre
- Daily activities
- Nightly entertainment
- 451 rooms
- 2 buffet restaurants
- 5 A la carte restaurants
- Buffet restaurant
- 4 Bars
- 2 Pools
- 6 Tennis courts
- Casino nearby
- Shopping area
- Fitness centre
- Spa (fee)
- Beauty salon (fee)
- Free WiFi
- Golf nearby
Deluxe Rooms include:
- 1 king or 2 beds
- Full bathroom
- In-room double jacuzzi
- Satellite TV
- Minibar stocked 3 times per week with beer, soft drinks and bottled water
- In-room safe
- Iron and ironing board
- Balcony or terrace
- Max occupancy 4 people
Kids Deal - Kids 3-12 pay a special child's price when sharing with 2 adults.
For the Kids - Kid's Club for ages 4-12.
Stay at 1, Play at 3 Guests staying at the Grand Palladium Punta Cana Resort, receive access to all services and facilities at Grand Palladium Bavaro and Grand Palladium Palace. Shuttle service between the 3 Grand Palladium Hotels is available based 'on demand' and not a set schedule.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Avda. Francia s/n Playas de Bavaro Higuey, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.