Grand Palladium Punta Cana
- What's Included
- All Inclusive Features
The Grand Palladium Punta Cana is another resort that makes up the Grand Palladium Strip in Punta Cana. This is the resort to go to, if you're looking for plenty of food options. There is a plethora of food choices in this resort - it sometimes gets a bit overwhelming. The resort is staffed with incredible staff. There is always someone available to address your needs and concerns. Because this resort is connected with two others, the beach area is very big, making it easy to find loungers. The rooms however, are in need of a huge overhaul. Some of the suites are outdated. However, they are cleaned and re-stocked daily.
Where do I start, as mentioned before the gardens and beach are beautiful but that is about it.We stayed at the Palace part of the hotel from Friday 30th September 2016 to Friday 14th October 2016, we were really looking forward to staying at another Grand Palladium Hotel as a few years ago we went to Jamaica and had a lovely two weeks, but this was not the case. The food was terrible even in the themed restaurants, the only restaurant which was edible really was the steak restaurant (although they could not get our order right and I ended up with my husband’s steak and we never received our pepper sauce), unfortunately though you have to queue outside at 6.00pm to be guaranteed a table in the steak restaurant unless you are staying at the Royal Suites Turquesa, then you can book the restaurants in advance, but to be honest you are not really missing anything if you just go to the buffet restaurant, we tried all of the restaurants. If you want to go to the Japanese restaurant you have to go to the restaurant at 5.30pm and book in advance as they do show cooking for groups of people (this is the only restaurant that works this way), however my husband got there for 5.30pm and the restaurant decided not to take bookings until 5.55pm that day so everyone was waiting outside in the heat without a drink for an extra 25 minutes, after my husband had booked he went over to customer relations to complain and they sent a manager over to speak to them, not sure what happened there, most probably nothing.The biggest problem we found was getting a drink, we would be shown to our table in the restaurants and then left and left and left, luckily within the same building there was always a bar so my husband and I would go and get our own drinks as no one seemed to want to get one for us, we didn’t even want cocktails like a lot of the guests just a glass of house wine was fine to go with our meal. We also had trouble getting drinks at the Palace pool, but once we had paid some of the staff we managed to get a drink ok.With regards to our room, that was not too good either, one day it was not cleaned by 5.00pm (we were in room 6522) and it never did get cleaned that day, we helped ourselves to toilet roll from the cupboard on our floor. There was numerous problems with our room, the toilet seat was broken, one of the toilet roll holders completely fell off of the wall, the other one was nearly falling off of the wall, the television did not work, the sliding glass door between our room and the bathroom had thick mould at the bottom of it, the Jacuzzi bath did not work, every time we had a shower water would pour over the side on to the bathroom floor (bad design) and although we had coffee in our room each morning (when it was available) coffee and coffee mate was rarely filled up, very disappointing.As also mentioned by other guests the weekends were terrible being taken over by people who lived in the Dominican Republic, the staff seemed to favour them all of the time and just ignored the other guests. My husband can speak Spanish quite well, but that didn’t even help they always looked blank at him as though he was mad. One night whilst in the Bavaro bar, we ordered a glass of rose wine and we got a gin and tonic, the only bar that was any good was Hemmingway's.Would we go back, definitely not, the staff was rude and the hotel was really not up to much, nowhere near 5 star, more like 3.
Family of four with 9 year old and 18 month old travelled Sep 29 - Oct 6. I was impressed with this resort. It was very big and we did a lot of walking. The buffet at GP Punta Cana was under renovations so we had to walk to the buffet at GP Palace. I think they need to inform the guests that the train is not the only method of transportation that can get us to different parts of the resort. There were smaller golf cart kind of autos that were available to use. We had a loft suite and it gave the kids a lot of room to expand and we didn't feel confined in a small space. The kids club and babies club was amazing with lots of activities and toys. For the 18 month old they gave us a phone to carry around with us just in case they needed to contact us right away. The food was average at the buffet and I enjoyed the a la carte restaurants we experienced (Indian, Japanese, and Steakhouse). We travelled with another family and one of them was on a gluten free diet. The resort knew exactly what foods she could and could not eat. The menus at the a la carte also took not of this kind of diet. The water was rough when went during this time and there was overcast due to the hurricane, but I still got a nice tan and it was still nice and hot out. I really liked this resort and I would definitely return and recommend this to other.
The grounds on this resort are amazing..I definitely would give the grounds a 5...the rooms are average but one of the beter beds I have come across..the rooms need a complete upgrade...the bathroom is another story...the water was dripping thru the ceiling into the tub. Also the bath tub was a challenge to get into not for an older person..the food was good, drinks not so good...I have to say the sports bar is very good...the bartender who wears the palladium 1 shirt is amazing...alot of the staff are not very enthused with their jobs and it shows..we sat down at the punta cana bar and nobody came to take our order we sat their for 35 minutes just to see if anybody would come...we spent all our time at the palace pool and the palace lobby had the best drinks. Ruth at the desk was amazing she went out of her way to help us...also Daisy at the palace bar was awesome.cannot comment on the shows...the weekends were terrible when the dominicans came in..they took over everything and very rude. One person had his bathing suit off and was swimming in his underwear....we had to go to the drs. One day and had great service..the Dr. Was very nice...would I go back to this resort....only if I got it for a great rate....the beach is always beautiful..also it's hard to get coffee and bottled water before the bar opens....grounds 10/10..rooms...6/10....food 8/10..drinks...5/10....staff...6/10....pools...6/10.....
We have just returned from a weeks holiday here and we are both so gutted we didn't book longer as this resort is amazing. CHECK IN- as soon as we arrived staff were happy to help carry our bags into the lobby where we were greeted with cold towels and cocktails after our long journey. Check in was fast and efficient. A member of staff had even remembered speaking with us via email prior to our stay. ROOMS- we stayed in a deluxe double room in the Punta Cana resort. Prior to our arrival we had emailed to request a room which did not overlook a swimming pool and if possible a room overlooking the gardens or the beach. We had been allocated room 4206 which has stunning views of the gardens and a slight view of the beach. Rooms in the 4000 block are centrally located to everything you could possibly need. The room was very modern with a jacuzzi bath in the room. Air con worked brilliantly; some nights we were even too cold. Wifi also worked well in the rooms as well as beach and restaurants. RESTAURANTS- we only chose to eat in one a la carte restaurant which was the Italian restaurant and although the food was lovely, we found the buffets also served the same and to the same standard. The queues for the a la Carte restaurants are ridiculous as we did see people queueing at 5pm for them to open at 6pm so if you are going to eat in one get there early. The buffet restaurants are brilliant for breakfast, lunch and dinner. We tried both the el behique and les Torres and I would certainly recommend Les Torres (located at grand palladium palace) as there is much more choice. STAFF- from the moment we walked in to the hotel to the moment we left the staff were amazing. They really are a credit to this hotel. A very very special mention to Danny in the les Torres buffet restaurant. He served us on our first night and he was amazing. He worked every day breakfast and dinner for 6 days straight and his service was always to perfection. He works so hard and he really did make our week special. We also received great service from Leandro, Franklin and Wandy. POOLS AND BEACH- the pools are lovely and relaxing, however the pool outside el behique restaurant was always far too busy but if you wonder down to the others about 5 minutes away they are always much quieter. The beach is absolutely stunning and the service from the staff at the beach bars was great. You do get some vendors on the beach but they are very friendly and do take no for an answer. ENTERTAINMENT - we went to a few of the shows in the theatres and the dancers are brilliant would definitely recommend. We also went into the casino, however as we didn't speak Spanish, we did find it difficult to understand their rules as they seemed different to England. I could write pages and pages of good points about this hotel. It was our first time to Dominican Republic and the grand palladium made it a holiday to remember. Thank you for an amazing holiday and we will definitely be back. Missing the sunshine, beach and cocktails already!!! ❤️☀️🍸🌴
The service from the staff was brilliant, all were happy and smiling and when passing always said hello. The room was very comfortable and cool with the maid doing an excellent job each day in cleaning although I did have to call reception several times as no coffee or creamer were left and it had to be brought to the room.The location is superb with over a kilometre of fine sandy beach and beautiful warm blue sea, it could be rough after a storm though.We had a trip on a catamaran to an island where we could snorkel and had lunch provided, cost about $180 per couple,There are numerous restaurants and buffets so there is always something for any palate.We were told by the travel agent that you couldn't book a table at one of the restaurants, not true, book evening before at reception to ensure a table. As it is not a high rise hotel the complex is spread around a large area so be prepared to walk a bit, which isn't too bad after the plentiful food! There are lots of golf cart taxis though and a train tram always zipping about. Plenty of bar areas to relax and have a drink. Although we did see people doing the usual and get up early to reserve sunbeds (5.30am) there is no need as there are ample beds for all. The place got busy at weekends when locals, who must have a special deal to use the place, turned up but it makes for a better holiday, I thought, seeing local people, but would quieten down again after they left. When arriving at the airport be prepared to pay $10 per person entry tax.Take dollars for tips as the wages are very low for hotel staff, you cannot get dollars in the hotel only local currency, we were also warned not to go on the beach after dark as it is a public beach.The rooms are a bit tired looking and could do with a makeover but it won't spoil your stay. I would certainly go again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- A la carte dinner, dress code required
- Unlimited domestic drinks
- 24 hour food and beverage service
- Beach volleyball
- Fitness centre
- Daily activities
- Nightly entertainment
- 451 rooms
- 2 buffet restaurants
- 5 A la carte restaurants
- Buffet restaurant
- 4 Bars
- 2 Pools
- 6 Tennis courts
- Casino nearby
- Shopping area
- Fitness centre
- Spa (fee)
- Beauty salon (fee)
- Free WiFi
- Golf nearby
Deluxe Rooms include:
- 1 king or 2 beds
- Full bathroom
- In-room double jacuzzi
- Satellite TV
- Minibar stocked 3 times per week with beer, soft drinks and bottled water
- In-room safe
- Iron and ironing board
- Balcony or terrace
- Max occupancy 4 people
Kids Deal - Kids 3-12 pay a special child's price when sharing with 2 adults.
For the Kids - Kid's Club for ages 4-12.
Stay at 1, Play at 3 Guests staying at the Grand Palladium Punta Cana Resort, receive access to all services and facilities at Grand Palladium Bavaro and Grand Palladium Palace. Shuttle service between the 3 Grand Palladium Hotels is available based 'on demand' and not a set schedule.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Palladium Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Avda. Francia s/n Playas de Bavaro Higuey, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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