Hard Rock Hotel & Casino Punta Cana
- What's Included
- All Inclusive Features
This resort is quickly becoming a popular choice for travelers to Punta Cana. The Hard Rock Punta Cana is a large resort with over 1700 rooms and 9 pools! It also has a casino, disco, shopping and a ton of dining options. This resort is an excellent choice for couple, families and singles a like. A bit more expensive then some of the other resorts in the area, but well worth it!
We came to Hard Rock after purchasing a package from a previous trip to Punta Cana where we stayed at a different resort. I feel like there was a bait and switch - the room we were shown at purchase was new and well maintained - our room this time was tired and had chipping paint and broken chair on the porch - although this is an all inclusive - you are nickel and dimed at every turn - $35 to ride alongside during golf - constant harassment to go on a sales tour. If we wanted a room like we were shown on the tour we would have to pay an upgrade - you receive "resort credit" but you have to pay in order to use- the pools are fun and there is a casino which is a draw for my husband - but I doubt we will return
Came for a special occasion (30th birthday) can't recommend highly enough. There's something here for everyone wether little ones or older ones. The service has been second to none and I can't fault anything. The rooms is spacious and cleaned daily with the mini bar always stocked. The staff are extremely welcoming and always have a smile on there face. Must try all the restraints especially the show put on at the Zen restraint which is so much fun (also the sushi bar is excellent). The booze is free flowing and the casino and nightclub are a must visit.Eliezer the pool concierage couldn't have been more attentive or helpful looking out for out for our every need and make it sure our glasses were never empty. Really has been the perfect getaway and can't wait for our next stay at at hard rock hotel
Our family stayed in a 2-bedroom presidential suite for a week in August/September. We had a nice week, but the differentiating factor here was having Luis and Richard as our personal assistants. They made the week amazing in any way they could, went above and beyond to make sure everything was perfect, and we would highly recommend that anyone who is booking a room with personal assistants specifically request them.Room: The room itself is great. Large, nicely decorated, and very clean. The location of the 2-bedroom presidential suites though isn't great. All of the rooms are located in the "B" buildings, so you are pretty far away from the beach (and have very little view of the beach unless you had a corner view in the middle like we did and then you could see a sliver of the beach area). You're also pretty far from the better pools so be prepared to walk quite a distance. (I thought people were being kind of silly making that comment before I experienced just how big the resort is!)Food: We thought the food was excellent everywhere we went except the Market which very crowded and kind of gross for breakfast. Other than the one day we ate breakfast at the Market, we ate breakfast at Ipanema each morning because it was near the family pool where we spent all our time. The breakfast buffet was outstanding. The food, service, drinks, were all excellent. We enjoyed every breakfast we had there. Ciao, Isla, Ipanema, Los Gallos, and Pizzetto were all excellent for dinner. Ignore any bad reviews. :-) The food was high quality, well prepared, and service was great. Zen was our least favorite, but it was still good. The sushi was the only bad thing we ate all week. It just wasn't very good. For lunch, we always ate by the pool and the options were fantastic. Freshly grilled chicken, paella, burgers, nachos, etc. There are plenty of options for lunch in the restaurants, but we preferred the convenience of lunch by the pool (and each pool has their own offerings so there's never a line). We also found that there would be plenty of food options set up if you wanted to grab a snack. A taco table in the middle of the hallway outside of Los Gallos, a sushi station outside of Zen, etc. Overall, there was always food available and it was always fresh and delicious.Pools: There are lots of pools and each definitely has its own vibe. We stayed at the family pool each day because of the slides, activities, and music. It was a perfect place for families with lots to do.Activities: There were plenty of activities by the central pool and some at the family pool. All were well attended and very good actives. The spin class in the central pool was very fun. There is a great dune buggy excursion that leaves right from the hotel and that's well worth the resort credits you can use to buy it. Beach: The water is rough, but the beach itself for a morning walk, is very nice. Because of the rough water though, we didn't go in past our knees.Spa: The spa is huge and offers some very cool treatments, including the massage done with the music therapy. The water therapy circuit was well worth the time spent in there. Resort Credits: Some people think they're a waste, we thought they were good for 2 things - the excursions and the spa. If you use them for those two things, they are totally useful. They are not useful for things like pictures or souvenirs.Casino: The casino is huge and lively. Not super crowded so as to be uncomfortable, but provided some good entertainment.Other miscellaneous tips:- There a golf carts to rent and those are great if you're a family in one of the B buildings trying to cart all your stuff across the property to the family pool every day. The only thing to remember is to ask for a bike lock to lock the cart otherwise it can get stolen by anyone with another golf cart key (we learned that the hard way!).- The photographer brings around a monkey, snake, parrot and iguana each afternoon by the family pool. This was an awesome experience and we bought all the pictures, but be prepared that those pictures are incredibly expensive.- You don't need to bring any formal clothes with you. No matter what the dress code says, no one was dressed up. Dressy shorts and a polo shirt is more than fine for dinner for boys and men and casual dresses, dressy shorts, etc. are fine for women.-There are shows every night but they are pretty late for families (e.g., 9:30) and while they are ok, don't feel like you're missing something if you don't see them.- There is a candy bar making class (1 hour long) at the chocolate shop near the main lobby. DO IT!! It was so interesting learning how to make a chocolate bar from the cacao beans. Our entire family enjoyed it!!
We traveled with 4 other couples to the Hard Rock Punta Cana Oct 11th-the 15th.First off- the place is very large- not too big, but be ready to walk. The layout is pretty easy to navigate and very nice. There were also many trams that can take you around if needed.We stayed in Bldg. 5A, which I felt was a good central location. I would advise there is little difference between A & B so do not pay extra for A. This location was close to the beach and pools but a bit of a hike to main lobby/casino area. Now-the room. The layout is different, with a hot tub in the middle of the room. Unfortunately, the house keeping leaves a lot to be desired. Floors were not totally cleaned and the over all room condition was average at best. The doors are horrible. You have to completely force it closed. It will not close on its own. Most of our group had key trouble with the rooms. The "stocked" mini bar, had 3 beers (Presidente, and Presidente only on this property for beer) , 1 water and some washes. The liquor drawer looked pretty dirty so we never tried it. All and all, not impressive. We had 1 odd incidence where my wife swears someone was in our room while we were out and ate one of the Hershey's kisses house keeping leaves on the bed as there was a wrapper left in the middle of the bathroom???? Nothing was stolen but still a creepy situation. Pools and Beach are really nice. We were always able to find spots for our group. The beach is pretty big, beautiful clear water and the surf on day 1 was pretty nice. We only visited 3 of the many pools but they were great temperature and had plenty of space.Drinks/Food- The drinks were ok, they have some top shelf liquor but ran out every day by mid afternoon. The drink selections were sub standard compared to other all inclusive resorts I have been to. The service was average to below average but it is a big place with a lot of people. They could definitely have used additional bartenders in the pool bars.There are several choices for restraunts covering the standard usual suspects for all inclusive resorts. We did the steak house-(Toro)- steak was good, all sides and apps were not. The Italian stop(ciao I think) was good. I believe our whole group liked this night the best. 3rd Night was (Isla-seafood)-Nice place ,good service and we had mixed reviews on the food. Some really enjoyed, others not so much. I had the lobster dish and it was over cooked without any butter or sauce (very dry). Our final night was at the Hibachi spot (zen) Again, a nice place visually with your standard hibachi choices. Sushi was average and the rice was over done. Side note- several in the group had some stomach issues the next day. All in all we were disappointed as a group with the food.Nightlife- There are plenty of clubs/ Bars. Our group is more casino focused so we only hit 1 of the clubs (Sun) to watch a game. It had Karaoke and was pretty fun. Good drinks and lots of space. (It was a Wednesday though). The weekend was definitely busier but we did not hit any clubs/bars. We spent most nights in the casino and as a group did quite well. They have a limited number of tables, but we made it a point to go a little earlier and had no trouble finding places to play. The drinks in the casino are only included when playing so be sure not to order at the bar unless $13 drinks are your fancy. It is a very nice good size casino. The dealers were OK, but the servers were great. Very attentive, friendly with really quick service. Amenities- We tried to book an excursion with no luck. Several of our group utilized the $1500 resort credit for spa treatments. They all raved about the spa and said it was great. There is only 1 shop in the whole place that allows you to utilize the credit and it is a touristy souvenir shop. We did not see anything there of interest. The other main stream nice shops do not take the credit. So to utilize these credits (which you pay 20% of anyway) you need to be sure and book things ahead of time. I would definitely recommend the Spa based on our groups experience.Overall- we had a great time at the Hard Rock. There is a lot to like about this hotel. But the housekeeping issues, sub-par food, and average drink choices would have us looking at other resorts for our next trip.
I was in 2A. Close to beach and not a long walk from main lobby. Customer Service was the BEST. One of the best vacation. Weather beautiful and excursion were great. Food was so good. Everyone attentive
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte lunch and dinner
- 24-hour room service
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Liquor dispenser
- Live music
- Daily activities program
- Nightly entertainment
- Selected non-motorized water sports
- 1,791 hotel rooms and suites in several buildings
- 9 a la carte restaurants (American, Italian, Asian, Mexican, Brazilian, Steakhouse, Seafood, Japanese and Gourmet)
- Snack bars
- 7 Bars (including swim-up bar and sports bar)
- Disco (fee)
- 9 Pools and Lazy River
- Spa (fee)
- Beauty salon (fee)
- Gift shops
- Meeting facilities (fee)
- Business centre (fee)
- Wireless Internet
- Laundry and dry-cleaning services (fee)
- 24-hour medical services (fee)
- Xtreme Centre
- Golf (fee)
- Casino (fee)
Superior Deluxe Room includes:
- 1 king-size or 2 double beds
- Bathroom with shower and double whirlpool
- Bathrobes & Slippers
- Hair dryer
- Flat screen TV
- Alarm clock
- Wireless Internet
- In-room safe
- Maximum occupancy 4 persons
Kids Deal - Children 3 and under stay and eat free.
For the Kids - Kids' Club (ages 4 to 12), Video games and Children's pools. Babysitting available for a fee.
Wedding and free honeymoon packages! - Also available. For more details, please inquire.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hard Rock Hotel & Casino Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.