Hard Rock Hotel & Casino Punta Cana
- What's Included
- All Inclusive Features
This resort is quickly becoming a popular choice for travelers to Punta Cana. The Hard Rock Punta Cana is a large resort with over 1700 rooms and 9 pools! It also has a casino, disco, shopping and a ton of dining options. This resort is an excellent choice for couple, families and singles a like. A bit more expensive then some of the other resorts in the area, but well worth it!
Not only were we treated like VIPs the entire time at the resort, but everyone was so friendly! The room was nice and clean. The bed was super comfy! The food at all of the restaurants was second to none! A must do!
Someone called this a cruise on land, and that is the best way to describe it. There are a few warts at the Hard Rock, but overall, it just cannot be beat.First, let's talk about the place itself. The Hard Rock is absolutely huge. As you enter, there is a pretty standard hotel lobby, just oversized. There is a normal hard rock store. Then you get to the hall way that goes on and on and on. There are about 20 various retail stores and 9 of the 11 restaurants are attached. The casino is also off one wing of the lobby area plus the spa and kids club (we'll talk about those later, both are excellent). There are also several night clubs and places for live music as well as banquet halls or conference rooms. All this is one flight up from the rest of the resort except the spa.Past this area is everything else. All of the hotel rooms, pools, tennis court, mini-golf, and beach. The rooms are nice. Very interesting design. The bath is in the middle of the room and it is a HUGE bathtub. Easily holds two people. The bathroom itself is also huge. Gorgeous shower with dual heads and separate toilet. Dual sinks as well. One complaint about the rooms was the air conditioning. It just didn't get cold. We stayed in what I believe is the standard room with two full sized beds. There are many, many pools. We spent most of our time at the family pool area. There is a water park with mini slides, sprayers and the like. The water depth is only about 2 feet here so it's good for pretty much all kids. Next to this is a standard pool with depth of 4 feet. It's a free form pool that we just relaxed. Next to this pool was the pool with the BIG slides. Two very long slides that the kids loved and a kiddie pool with a 6-12 inch depth. Plus a lazy river that the kids loved. All these pools were served by one bar.We did walk the beach one time and loved it but just couldn't bring ourselves to leave the comfort of the pool area.Where the Hard Rock far outshines every other all inclusive resort is the food and drink. First of all, waitresses are constantly walking around seeing what you want. Alcoholic or non alcoholic, you can get it. Mudslides, shots, mixed drinks, etc. They also set up 4 machines (at our bar) with virgin frozen drinks for the kids. Around 11am they set up lunch for people who don't want to go to a sit down restaurant. They have a grill for chicken, salmon, burgers, dogs, etc. They also put out chips and salsa, chicken nuggets and fries. Plus they have a soft serve ice cream machine. All this is just out there. There are no real lines, no one checking to see if you've eaten once, twice, etc. This type of buffet is repeated throughout the resort at many other pools and two locations in the lobby.In addition to the food laid out, there are 11 restaurants. One is a buffet, however, every restaurant serves a buffet breakfast. We ate at each restaurant at least once and they were all very good to excellent except for the Mexican restaurant where the service was spotty and food iffy. Our favorites were the hibatchi and the Brazillian steakhouse. They also have a regular steakhouse, italian, chinese, etc. Pretty much, something for everyone. And while they took your room number down, there was no limit to how much food you could eat. Want two appetizers, you can. And not only was the quantity exceptional, the variety and the quality were as well. For entertainment, daytime was the pool or beach. The resort had activities from baseball, to water polo, to water yoga, etc. but for us we just vegged. Mini golf was nice but not when it was 95 and bright sunshine. For the most part, you just relaxed. There were many different excursions you could go on from zip lining, to dolphins to just exploring but we chose to be lazy and just stayed at the resort. Night time was different. There was live music at multiple venues. There is a theater that had different shows each night. There was a Cirque type show, a Michael Jackson show, a magician, 80s revue, etc. We went to two of the shows and both were loved by everyone from me at 51 to my youngest child at 4. Then there is the casino for the adults and kids club for the youngsters. It is a full casino including a craps table.The kids club deserves it's own paragraph. My kids are not couch potatoes and don't do well without activities. They couldn't wait to get to the kids club. You could drop them off at 9am and pick them up at 11pm. The only issue is they won't put sun screen on the kids. You would have to come by occasionally to reapply. The kids club doesn't just stay at the club location, they go to the pools. One activity they do is add bubbles to the water park. I need to go back before my kids are too old!For the ladies, the spa was fantastic. My wife said it was one of the best facials she had ever had. My son and I played golf twice and he hit the gym several times during out stay. The gym was not just a few machines but a huge lifetime style gym with machines and free weights.Now, nothing is ever perfect and that goes for the Hard Rock. One of the things they use to entice you to come is resort dollars. And while they can be used on various things, there were many restrictions. For example, they were good for the greens fees but not for balls or for merchandise in the pro shop. Same with the spa, good for the treatment but not merchandise. And here's the kicker, it only covers 80% of the cost. So, golf was $160.00 so we had to pay $32.00 cash. Still a bargain but it should be stated somewhere on their website. Also, there is only one store that accepts resort cash and that store had the worst selection. There are also a few excursions that accept the resort cash but not many. So, our family had $7,200 in resort dollars based on our two rooms and we might have spent $1500 total.But that in no way takes away from the overall experience and we will be returning.
Hubby and I ventured over one morning from another hotel. We wanted to pick up some t-shirts from the gift shop. Great selection for all ages. After shopping at several of the numerous shops, we ventured down to the casino. Considering we were there around 11 am, it wasn't very busy. We had several mimosas and gambled for a bit. Staff is friendly. The hotel lobby was crazy busy......lots of kids. There was also a foul odor throughout the lobby and shopping areas. Smelled like a sour diaper. Overall, nice place with lots of shopping and a nice casino. If you want to get away from your hotel for awhile, it's worth a cab ride to the Hard Rock.
Just arriving to HRC Hotel in Punta Cana, started tasting the classic Long Island Ice Tea and my wife's Cosmo!!! Great service, lovely drinks and great environment at the Sunbar. For sure, granted daily visit for all this week. Gerardo, what a great host
We've had the privilege to travel a good bit with our sons who are now a senior and a sophomore in college. With that said, its getting progressively harder to plan a vacation that appeals to everyone. We hit a homerun with the Hard Rock Punta Cana. We booked three rooms and opted for the Rock Royalty level. Contrary to some reviews, we found the service to be top-notch. David, our personal assistant, was very attentive and willing to answer our questions, make reservations, reserve our beach chairs, and stock our rooms with our requested snacks. He even offered to go to the store for one item that I requested (I declined his kind offer!). He communicated with us using WhatsApp, which was easy to use. He even checked with us to make sure we made it home safely via the app. Check in via the Rock Royalty VIP check in was fairly quick, considering we had 3 rooms and my college kids kept wandering off to explore! Roberto was our bellman/attendant/golf cart driver that did an excellent job orienting us to the property and delivering our luggage.The rooms are nice and large. Yes, the AC struggles to keep up but we found if we kept our curtains closed during the day, that helped keep the room cool. And the bathroom! Loved it. So spacious with tons of room and surfaces to store your toiletry items. Shower was huge with dual shower heads. We had rooms 4309, 4311 (both on the party pool side!) and 4314 (on the members pool side- had limited ocean view). If we return, we will request this building (4A) again. Food: plentiful for sure! And it was pretty good. We ate in Isla for lunch most days- great variety of all kinds of foods. The kids ate also poolside and said it was good. For dinner, we tried Ciao, Los Gallos, Toro, and Zen. Kids enjoyed Zen the most. I enjoyed Los Gallos- great guac!Beach and pools: Wonderful!! Pools also plentiful. If you can't find a chair at this place, as other reviewers have noted, then you are not looking! Perhaps if you want to be at the party pool (the Central Pool), you may need to get out there early. A perk of the Rock Royalty is your assistant can reserve your chairs, which David did all days except the first day, but we had no problem finding a front row set. Beach is clean (the Hard Rock staff shovels the sea weed every day) and breezy and cool under the umbrellas. Ana, wait staff on the Rock Royalty beach, took care of our every need, always with a smile and remembering our preferences for drinks every time. Thanks Ana! Spa and resort credit opportunities: The kids took advantage of the massages that were perks of Rock Royalty. Relaxing of course, was their review. I did a body wrap spa treatment with Kenny. She was a delight. I would recommend taking advantage of some of the excursions using your resort credits. That is one thing the kids said they regretted not doing. My husband and I are not the "lay on the beach" vacation type. We prefer heading to Europe. But this vacation was truly fun for all. We said over and over that it was like being on a cruise, except on land. It's true. From the all inclusive aspect to the pools galore to the plentiful food to the casino (check out the casino bar show every night at 9:30- pretty cool!) to the nightly entertainment, to the wonderful staff, I'm sure we will return.Punta Cana airport advice: BUY YOUR $10 ENTRY VOUCHERS ONLINE BEFORE YOU ARRIVE!! We saved probably an hour or an hour and a half standing in line by doing this ahead of time.Departing Punta Cana: you go through security and then through immigration waiting in line both times. We had a mid-afternoon flight (around 2:00) and we waited all total for both lines over an hour.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte lunch and dinner
- 24-hour room service
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Liquor dispenser
- Live music
- Daily activities program
- Nightly entertainment
- Selected non-motorized water sports
- 1,791 hotel rooms and suites in several buildings
- 9 a la carte restaurants (American, Italian, Asian, Mexican, Brazilian, Steakhouse, Seafood, Japanese and Gourmet)
- Snack bars
- 7 Bars (including swim-up bar and sports bar)
- Disco (fee)
- 9 Pools and Lazy River
- Spa (fee)
- Beauty salon (fee)
- Gift shops
- Meeting facilities (fee)
- Business centre (fee)
- Wireless Internet
- Laundry and dry-cleaning services (fee)
- 24-hour medical services (fee)
- Xtreme Centre
- Golf (fee)
- Casino (fee)
Superior Deluxe Room includes:
- 1 king-size or 2 double beds
- Bathroom with shower and double whirlpool
- Bathrobes & Slippers
- Hair dryer
- Flat screen TV
- Alarm clock
- Wireless Internet
- In-room safe
- Maximum occupancy 4 persons
Kids Deal - Children 3 and under stay and eat free.
For the Kids - Kids' Club (ages 4 to 12), Video games and Children's pools. Babysitting available for a fee.
Wedding and free honeymoon packages! - Also available. For more details, please inquire.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hard Rock Hotel & Casino Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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