Hard Rock Hotel & Casino Punta Cana
- What's Included
- All Inclusive Features
This resort is quickly becoming a popular choice for travelers to Punta Cana. The Hard Rock Punta Cana is a large resort with over 1700 rooms and 9 pools! It also has a casino, disco, shopping and a ton of dining options. This resort is an excellent choice for couple, families and singles a like. A bit more expensive then some of the other resorts in the area, but well worth it!
Great service, superb rooms, excellent facilities.Rooms are very spacious with jacuzzi, great activities throughout the day, good restaurants. Employees will help you with anything you may need. Raul Lopez and Rovin were extremely courteous. Will come back soon.
From the minute we got here it's been outstanding from check in, our room, food, drinks everything it's just amazing. It's our first time in Dominican Republic and I would definitely recommend this hotel to everyone. I'm here with my husband and children 5 & 9 and its just unbelievable. We have tried all the restaurants which are amazing our favourite being toro 😍 We have spent all of our days by the kids pool which has a snack bar & drinks bar. The concierge Annie is around making sure we are happy with everything which we are and if there is anything at all she can do to help which is great to know. The bar staff at Kids pool Mindry , Carilis , Raquelina , Anastacia , Carlos , Johnathan , Juan and Amanda are all amazing go out there way to help u don't have to leave the pool. We will most definitely be back!!!
We booked our honeymoon based on a recommendation from 2 years ago and we are so so so glad we did! We really cannot praise the hotel and staff highly enough.Seeing as it was our honeymoon, we upgraded our stay to the Rock Royalty level via Thomas Cook. Amongst a number of added bonuses (VIP check in/out, premium alcohol selection in room, snacks delivered to room, designated swimming pool, etc etc) we had the absolute pleasure of being looked after by quite possibly the happiest, most generous, amiable, witty, diligent and reliable 2 personal assistants - Luisa and Laura.Both Luisa and Laura went above and beyond to make sure our stay was everything we hoped it would be...and more. From our daily messages to see how we were, to making dinner, spa and salon appointments, even bringing me in a nail varnish from home when my toenail varnish chipped (my own doing, not the salons!) and making sure we transferred rooms safely before and after the hurricane. The girls really couldn't have done anymore for us. I was genuinely sad having to say goodbye to both.Our stay coincided with Hurricane Irma. Luisa, Laura and the rest of your staff were nothing but professional before, during and after this time. Everyone gave us great confidence in the hotel and your brand - a massive thank you to all involved.Also a big thank you to Ylca who made sure we didn't go thirsty around the swimming pool on our 2 week stay. My husband didn't even have to speak the words "una cerveza por favor" - the beers just kept rolling in! The happiest, dancing pool waitress ever.Thank you again for making our stay so incredibly memorable. We'll be back!!Lydia & Dan xx
We could not have had a better time on this trip. The food was outstanding, the service was great, and it is a huge resort with lots to do. We had some specific people who were very kind and welcoming to us. Specifically, Jimmy (bartender at the pool), Rovin, Pedro, Besther, and the cleaning service staff at building 4. We loved our stay. And a huge special thanks to FRED who was constantly taking care of us and going out of his way to make our stay special!
Name beatrice weager. Fiona ball 31st -14th room 1147I stayed in hard rock hotel punta cana and had such an amazing time. Unfortunately we were caught up in irma but didn't Affect holiday except maroon 5 being cancelled. The staff were brilliant kept everyone safe and provided with board games staff got involved with entertainment. I have written pros and cons about our experience in this hotel and hope it will help you.Shops:Pros: plenty of shops, the staff are friendly and always helpful. And they provide tasters. Except pesos and dollars.Cons: very expensive. $30 for sun lotion so make sure you take plenty. Sweet shops were shut down when we cameRester aunts.Pros: the staff are friendly and always get your drinks for table service. The food is Always topped up so never runs out. The resteraunts are always so clean. Late breakfast is available in the market. Food always available 24/7. Lovely lady called rosa who works in ciao. Ciao is definitely the best lunch, so much variety including pizzas, pastas, soups and saladsCons: not alot of choice for food for me anyway its mainly fish and meat and market is always full for breakfast so make sure get there early. The 24/7 caffetto is not that good just hotdogs and burgers . Need to do soups and salads. 3 resteraunts are right on beach front so long way. They don't let you know which resteraunts are open and closed. We were in Toro and served by a very rude member of staff noboa, he was very rude and felt uncomfortable. Best resteraunt-Pizetto. Worst-zenPools.Pros: most pools are usually quiet especially the lazy river and eden pool. There are plenty of bars including swim up and plenty of snacks bbq, nachos and ice cream. The waitress always come up to you ask if want drinks so you don't need to move. Towels are always provided for free. They pumped up my inflatable. There are hundreds of poolsCons: pools are quiet far away from main building so suggest getting bus which runs every 5 mins and stops outside your building. Its horrible when its hot And muggy walking long way back to rooms. Also when its raining its hard to run back or wait for bus. Central pool gets rammed and noisy especially with foam party its hard to get in but great if you enjoy that thingBest pool-eden,lazy worst-centralReception.Pros: the staff and bell boys are helpful, especially Moses and the young boy with a long goatee, and drinks always given out, help when your lost or need taxi, they speak good english. We had a good bell boy who got us a cheap taxi his name was Moses. The supervisor Carlos was helpful trying to get our maroon 5 refund back. And room controller Katryn was so helpful and moved us back to our old room after irma. Our check in was so quick and easy, the bell boys take your luggage to your room.Cons: not alot going on just feels like huge empty room. Needs some more chairs or games to play as lobby is also huge and empty with no seatsBars.Pros: the bartender are always friendly, available , they are chatty and intrested. The quality of drinks is good. They always give you ice.Cons: no menus so you dont know what drinks/ cocktails to ask for or there specialty. The coke is usually flat because they use bottled so it gets flat, so i recommend to use ice cone and snack bars as this is on tap.Spa.Spa was brilliant no cons always clean quiet atmosphere hot stones massage was so relaxing. They provide with refreshing hot/ cold drinks with fruit and cakes. Free hydrotherapy and lots of beds and towels. Changing rooms/showers. They dont force you out after your massageCasino.Pros: big casino, great atmosphere, plenty of choiceCons: cant take pics inside especially with memorabilia inside. You have to pay for food and drinks which costs an arm and a leg.Bed 1. Caribbean islander suitePros: so clean. Gets cleaned twice a day. Leave chocos on bed. So big and quiet peacefull. Cons: safe didn't work. Couldnt use balcony due to sprinklers always soaking itBut best room by far i recommended paying the bit extra for this roomBed 2. Carribean suiteDuring irma 3 nightsPros: good storage space. 2 showers. Good balcony viewCons: so loud and noisy kids screaming. Right near main building. People whistling at early hours and drunk people outside. Room didn't get cleaned for 2 days so used same towel. Next door tv too loud the door making banging noises all night. Small room, couldn't wait to move back. Security/staffPros: security open doors for you, you feel safe, take your suitcases.Cons: our tour with slingshot driver wasn't very good. Told us to speed up on a 70 mile motorway when we used to driving on left hand side. And we wanted to buy stuff in the shops we stopped at but wasn't aloud because he told us to hurry to get back. Whats point taking us there if your going to rush us. At the end he told us all to put tips in his hat and waited watched everyone do it.FacilitiesPros:clean loos always stocked up, bottled water provided is always cold. I heard a few reviews that cleaners steal things, but our safe didnt work in our room so locked our belongings in hand luggage, on last week we left phones on charge money out and dud not feel unsafe because cleaners are lovley and do not steal.Cons: market and ciao have no loos so long walk to go looEntertainment:Pros: free arcade for kids, and 2 pool tables, they have a theatre and circus, they have kids club and tennis courts, golf/minigolf, pool foam and inflatables, board games. They did a lulau theme party on beach which was smashing.Cons: need more pool tables , always taken. people take about 7 goes then a que merges and end up fighting over whos next on pool table and people hog around the table so you feel intimidated. Pool is usually free before 6pm then you get people standing by the tables waiting for you to get of. Mini golf is crap its not built properly the ball always ends up in the river on every hole and you have to get it and the ball gets stuck in the tubes so you have to pay for lost balls. Needs refurbishingWeather:Pros: when its hot its hot they provide you with shaded areas and umberellas and room air cons. The main building has air con so nice and cool. Water always avalibleCons: nothing to do inside if it rains cuz arcade packed, pool tables taken.Needs more table games, indoor swimming poolBeachPros: can buy baliness beds with resort credits all day with wine, the sea is so nice and warm the sea isn't too choppy, great beach bar which is open at night, they do occasionally beach themes which you can eat dinner on beach. They also do water sports like parasailing.Pros: you get a lot of sellers approaching as you lie on beds, no food on beach so if you want food you need to go to the nearest pool to access a snack barFood:Pros: food available 24/7, room service quick, they have buffets avalible and something for everyone. Ice cream choices choco fountainCons: when food is out for long can go dry especially sandwiches , in must the staff in must don't acknowledge you even tho about 3 members of staff you need to get there attention to get served. always the same food everyday so for 2 weeks eating same foodNeed to do diffrent buffet nightsSlingshotsPros: great excursion recommend. Good photography really helpfulCons: our tour with slingshot driver wasn't very good. Told us to speed up on a 70 mile motorway when we used to driving on left hand side. And we wanted to buy stuff in the shops we stopped at but wasn't aloud because he told us to hurry to get back. Whats point taking us there if your going to rush us. At the end he told us all to put tips in his hat and waited watched everyone do it.Dominican house.Pros: great excursion, take some pens and pencils to the school for the children they loved it, get to see a Dominican house and try cocoa. RecommendCons: take your own food or eat breakfast before because only one resterraunt which is not very good food only but of cabbage and meat which you pay for,Complex.Pros: pools are spread out spacious, train avalible, great shops,Cons: big complex, hard to walk when it hot muggy, restraunts on the front are quite farPhotographerPross: packages, you can have photos with parrots, monkeys and a reptileCons: so expensive you cant choose where you have photos have to be either beach or gardens and wouldnt alow us to have photos of the guitar sign. Also so cruel monkey is always on lead everyday walking by the pools getting photos every single day its so cruel!! Poor thingMini golfPros: very challenging you get score board, there are lots of holes, time efficient, cheapCons: Mini golf is crap its not built properly the ball always ends up in the river on every hole and you have to get it and the ball gets stuck in the tubes so you have to pay for lost balls. Needs refurbishingEmails/ communication Pros: help you in person with any questions and queries Cons: they do not respond to emails, so hard making excursion booking, hard to communicate online. They also dint let you know what events are onRoom amenitiesPros: fridge cold stocked daily, big tv, huge hot tub, shampoo/con always topped upCons: rubbish slow hairdryer so bring your own, tv not good choice for british people TheatrePros: huge theatre get free popcorn and drinks its nit usually busy so you can sit almost anywhere Cons: not very good choices, the shows seem repetitive and get boring after 10 minutes.Gym Pros: big gym have everythingCons: bit stinkyCheck in/check outBoth ran smoothly had bell boys taking our luggage for usRecommendations.Needs more indoor table games i.e pool tables, ping pongMore desserts only like 1 choice in every restraunt of which contain nuts or wierd flavoursNeed more American and english food i.e crisps, roast dinners, Different buffet nights cause Always same maybe Mondays- Mexican, Tuesdays- tapas, wensday- American etc..Needs drinks menu because struggle what to ask forBetter tv channels for british not one single british channelThey also need to let everyone know what resteraunts are open what are closed, and also let you know what events are taking place, etc the beach themes. Because you don't know till you turn up All in all great resort hundreds of friendly, welcoming staff, lots pools, nice room great casino and lots of food choices. Good excursions Hope this helps please email for any questions
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte lunch and dinner
- 24-hour room service
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Liquor dispenser
- Live music
- Daily activities program
- Nightly entertainment
- Selected non-motorized water sports
- 1,791 hotel rooms and suites in several buildings
- 9 a la carte restaurants (American, Italian, Asian, Mexican, Brazilian, Steakhouse, Seafood, Japanese and Gourmet)
- Snack bars
- 7 Bars (including swim-up bar and sports bar)
- Disco (fee)
- 9 Pools and Lazy River
- Spa (fee)
- Beauty salon (fee)
- Gift shops
- Meeting facilities (fee)
- Business centre (fee)
- Wireless Internet
- Laundry and dry-cleaning services (fee)
- 24-hour medical services (fee)
- Xtreme Centre
- Golf (fee)
- Casino (fee)
Superior Deluxe Room includes:
- 1 king-size or 2 double beds
- Bathroom with shower and double whirlpool
- Bathrobes & Slippers
- Hair dryer
- Flat screen TV
- Alarm clock
- Wireless Internet
- In-room safe
- Maximum occupancy 4 persons
Kids Deal - Children 3 and under stay and eat free.
For the Kids - Kids' Club (ages 4 to 12), Video games and Children's pools. Babysitting available for a fee.
Wedding and free honeymoon packages! - Also available. For more details, please inquire.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hard Rock Hotel & Casino Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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