- What's Included
- All Inclusive Features
The Iberostar Dominicana is a part of the other Iberostar Suites found in the Punta Cana Resort strip. Much like the other Iberostar suites, this is a great destination for both families and couples. The food options are average. There are good buffet items. For those who are looking to eat at the a la carte restaurants during the majority of their stay, make sure that you reserve during your check-in. These restaurants have a tendency to be very busy. Great nightly entertainment and the staff are attentive and knowledgeable. Overall however, there are other options around the strip available if you want to get the most out of your money.
Location: Directly on Bavaro Beach, next to the Iberostar Bavaro Resort, 60 minutes to Higuey, 30 minutes from the airport.
I'm not really one to write reviews, but I felt compelled after my latest experience.I had read mixed reviews about this hotel, some bad and some very good, Thought I would give it a chance, based on mostly good reviews (Big Mistake).I booked a 7 Day All Inclusive trip for my Spouse and 2 children (Ages 8, and 4 months), we arrived on a Friday, and during check in had requested an upgrade to a family room (Room #4156) was a nice room (Cost was $500 US for 6 nights), but was located beside the elevator, and all day/night all I could hear was the elevator shaft moving up and down (very annoying). We decided to stick to the buffet, as it would be easier with the 4 month old. By Sunday both my Wife and I had become very I'll (Vomiting, Diarrhea, Cold Sweats) We tried to go to see the on site doctor (But it was a distance to get there as it was located closer to the lobby, and both times we tried the doctor wasn't there.) Luckily the kids both seemed to be ok, and the 4 month old is formula fed, however was challenging as both my spouse and I were both lacking energy just trying to get through the day.I contact Westjet on Monday, and they were able to book us on a earlier flight (Wednedsay, instead of Friday) as both of us were still not feeling well. I did go to the front desk to tell them that we would be checking out early and requested a refund on my upgrade as we were leaving 2 day's early (the Manager Hector was good about it, he offered to refund me $148US of the $500 I paid) I really didn't have the energy to argue with the hotel manager, as I was still feeling quite ill, but normally would have asked for a much more substantial refund of the packager price as I paid well over $4200 for the week. (The Lobby Manager, didn't really seem to surprised or concerned that I had food poisoning) We are home now, was able to get in to see my family doctor, and she has diagnosed both my spouse and I with Food Poisoning and are both on medication. We travel south a lot, At least 2-3 weeks a year (Jamaica, Mexico, Aruba, St. Maarten, Dominican)This is probably my last trip to Punta Cana, and also my last stay with Iberostar.I will stick with higher end hotels from now on, as I really think you get what you pay for.
Great location. Right on Bavaro beach. Lots of water activities provided with reasonable price by the hotel. Some of them are free. Rooms are small compared with Royal Islander in Cancun. Room furnishings, beddings and towles look old too. Be aware if you have food allergy since the utensils for buffet are shared between dishes and they do not seperate seafoods from meat. But overall, we like the hotel maily because of the location and the water activeties.
I would believe that on Bavaro beach in Punta Cana, Iberostar is one of the nicest resorts. I have not been to the other resorts in Punta Cana, but I saw them from the beach and from the parasail, and Iberostar was the only one with tiki huts which not only provided much shade, but looked beautiful.That being said, I probably would not go back.I have been fortunate to go to many all inclusives of different brands. This one had the worst food and restaurant service. I took a star off for their HORRIBLE reservation "system". Iberostar could earn a star back and make guests much happier if they did away with the reservations and just did first come, first served. The first thing we did after we checked in, was meet the concierge (Ericson) to make dining reservations. We spent much time on this and it was not a pleasant process. We ate at the buffet the first night and went back in the morning to talk to Ericson about our reservations. He told us that we had none and NOTHING was available the whole week we were there. Are you kidding me?! He basically said too bad and directed my husband to Junior. LOVE JUNIOR! After much despair, we were awarded reservations most of the nights we were there.Now, let me tell you about these restaurants... Mexican and japanese were good - do those for sure. French - horrible service and food. We got to the restaurant 15 mins earlier than our reservation time and the hostess (I'm not kidding) took out her cell phone and showed us the time and told us to sit down and wait for our reservation.The steak place was good and we enjoyed eating on the beach (but got eaten alive by mosquitos, so spray your ankles!). However, the experience was undesirable. We had to flag a waiter down to order. When one came over, he was EXTREMELY rude. He walked up to our table, took out his pad of paper, and tapped his pen on the menu (apparently DR code for ORDER ALREADY!!!!!) and basically acted like we were wasting his time. Service was slow...Here's the kicker on this whole reservation system - ALL but the mexican restaurant were MORE THAN HALF EMPTY! This resort is clearly not filling the reservations at all. Not only were we turned away initially, but I saw others turned away and upset as well. And then for them to be 1/3rd full was ridiculous. It was so stressful that I don't think I will ever go to a reservation only resort again. (And Ericson - We are not happy with you!)The other reason I demoted Iberostar from five stars is b/c of the activities. I have a very active 13 yr old son. I spend countless hours researching resorts to make sure they have activities for him. Iberostar boasted on their website and on the activites sheet at the resort, water basketball, soccer, and couple other activities that just plain didn't happen. The ones they did were great, but my son (and therefore, I was disappointed).The Good: Beautiful grounds. They are well maintained and there are swans and flamingos in the lobby. There is a nice mix of shopping on the resort, but remember to bargain and do your math on the conversion. My husband was deliberately overcharged $5 on one item.Pools were good (but cold) and never crowded.Beach was gorgeous!Wine was good. Didn't need to upgrade.The nightly entertainment was good.The Bad (besides before mentioned dining):Towel cards and availability is kindof a joke. When we checked in they had no cards, so that was a process. And the second day we were there, they had no towels. ??Rest of week there was no problem on the towels or cards.No pool bar. But we got used to getting our drinks, and I guess there are less children spilling them in the pool then...No hot tub (outside of the spa). This was a huge bummer and a missed amenity.The rooms are large, but very dated. We had stuff coming off the walls, zero shower pressure, and a very poorly working patio door.I don't like that things cannot be charged to the room. Therefore, we always had to carry a bit of cash. We needed cash for all of the onsite shopping and beach sales. We did parasailing, which was awesome, and had our picture taken with a monkey. Again - take my tip and bargain the prices...To sum up - Beautiful resort with okay food and bad service (except for any of the bars). If Iberostar tweaked their services, updated the rooms, and had friendlier wait staff, it would be five stars.
Staff was friendly, check-in was smooth, rooms are dated but clean, drinks were good, fitness center was excellent. Nice live music each evening, but not the resort for you if you are looking for a wild party zone. Age demographics were very diverse. The sit-down restaurants that we ate at were pretty good, but not excellent. Probably what I liked least about the resort was the buffet food & options. The warmers do not keep the food hot and as a result, many items I tried such as french fries, pizza, burgers etc. were room temperature. Same problem with keeping food cold: cheese was melting etc. Made me a little nervous to eat the deli meat, mayo etc. There were a decent number of options in the buffets but not as much as I've seen at other resorts. Another frustration was that it was impossible to close our room door without it making a huge racket and waking everyone in the room. If I return to Punta Cana again, I'd probably take a chance and try a different resort at a similar price point. This is obviously not priced at or intended to be a luxury resort (try the Iberostar Grande for that) but was still mediocre enough to not inspire me to return.Tips: 1) Bring a refillable water bottle 2) If you're not checking luggage, fork out the extra $25 or whatever and pack up a cardboard box full of sunscreen to check as it is $25-$30 each at the resort
The BadThe checkin process was lengthy and frustrating. They immediately made an appointment with one of their many timeshare reps for the following day instead of letting us proceed to our room for rest after a long day of travel. Thank goodness I read many reviews on this site and knew to be wary and keep my guard up. They are relentless with pushing timeshares at the nicer facilities (The Grand in particular) so beware.The junior suite we had was awful. Constantly running toilet and bidet, very bad attempts at tile grout repairs were made. The bathroom was stuffy with no ventilation or fans. One day I observed a cockroach strolling around the vanity where the face towels were placed near the sink, very unsanitary. Speaking of towels, we had to beg to get extras (they were quite stingy with them).The casino, don’t even bother. Good luck getting a name brand liquor, they have a few bottles on display but seem to run out of them.The GoodThe resort was beautifully decorated for Christmas and made for many wonderful photo opps. Very impressive and quite lovely! The landscaping was extremely well maintained and the gardens were beautiful.All of the buffets served a wide variety of dishes, the food was very good. You must make reservations for any of the restaurants. The breakfast chefs were always pleasant but the eggs are always cooked brown. The steak at the steak restaurant was very good but sitting in tables sunk in the sand was weird and hard to walk on in dress shoes. I enjoyed the food at the French establishment while many in our party thought the entrees were small. Nice wines are available for an uplifted charge, our waiter was quite put out that we didn’t purchase any.The poolside entertainment was phenomenal with daily activities. The outdoor grill served different entrees each day and they were all fantastic, especially the paella. The staff at the pool bars were super nice, engaging and were quick with beer and champagne. I already mentioned the fact they don’t like to pour the name brand stuff at any of the bars. Beware of the many tour operators who prey on those trying to relax poolside. They are relentless, don’t even bother trying to negotiate prices. They are awful and will take up hours of your time if you let them. I did not see any included water activities but there are plenty such as parasailing and banana boats that come at an additional cost through vendors.The beach was lovely and clean but you have to get up quite early to snag chairs/shade. We were never able to sit beachside in lounge chairs under shade during our 7 day stay which was a bummer. There were volleyball and soccer games that were a lot of fun.Be sure to take a lot of small bills for tips as not one bar, restaurant, or even the front desk ever had change. The WiFi was quite spotty and you must constantly reconnect. I don’t think I will visit another Iberostar resort again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks and drinks
- A la carte dining w/reservations
- Unlimited Domestic beer, select International brand drinks and House Wine with meals
- In-room mini-bar w/water, soft drinks and beer only
- Lounge chair and towels (pool/beach)
- Non-motorized watersports 1 hour/person/day:
- Boogie boards
- Exercise room
- Daily activities
- Nightly entertainment
- Free admission to the Disco and Sports bar, including drinks
- Free admission to the Casino, drinks not included
- 346 rooms in a 4-storey building with elevators
- 2 buffet restaurants
- 6 a la carte restaurants: Tropical, Mexican, Gourmet, Oriental, and Steakhouse, dress code & reservations required
- Snack bar
- Ice cream parlour
- 8 bars
- 2 pools
- 4 Jacuzzis
- 3 tennis courts
- Gift shop and boutiques
- Sauna and steambath
- Health spa and massage services (fee)
- Beauty salon
- Free WiFi internet
- Medical services (fee)
- Cocotal Golf Course nearby
- Deep-sea fishing, Scuba diving, Horseback riding available (fee)
Standard Rooms include:
- 1 king or two 3/4 beds plus sofa bed
- Ceiling fan
- Small living area
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or terrace
- Max occupancy 4 no more than 3 adults
Kids Deals - 1st child 2-12 stays and eats free when sharing a room with 2 adults. Time restrictions may apply. Please inquire for further details.
For the Kids - Kids 4-12 can enjoy supervised activities at the Kids' Club, Playground, and wading pool. Babysitting services available (fee).
Stay at 1, Play at 2! - Guests of the Iberostar Dominicana have access to the facilities, restaurants and bars of the Iberostar Punta Cana.
Honeymooners - Receive a bottle of rum and a fruit basket. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar DominicanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Arena Gorda, Bavaro, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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