Iberostar Punta Cana
- What's Included
- All Inclusive Features
The Iberostar Punta Cana is a part of the other Iberostar Suites found in the Punta Cana Resort. This is a great resort for couples wanting a quiet and relaxing getaway in Punta Cana. While some of the rooms are a bit outdated, they are regularly maintained and restocked. The staff are amazing. They never fail in ensuring you're getting the best out of your stay. The beach area is large enough that it wasn't necessary to reserve loungers. OK food items. There is entertainment held every night, which vary depending on what show you watch. Overall, this is a great romantic destination.
Location: Beachfront, 45 minutes to Higuey, 35 minutes from the airport.
We just returned from a fantastic week in Punta Cana, our first trip to the DR. Our family of 4 (2 adults and 2 teens) stayed at the Iberostar Dominicana. We're a travelling family but don't often do the all inclusive resort holiday. After considerable research I selected the Iberostar resort. This is a mid-size 3.5* complex of 4 hotels and villas. Check in was a breeze and the concierge Cicillio went above and beyond the call to take care of our dinner reservations and other items while we relaxed in the restaurant for lunch waiting for or room to be prepared. The first thing we noticed about this resort was how immaculate the grounds were, not a blade of grass out of place. Same was true for all areas of the resort including accommodations. Our family room was perfect for the 4 of us. 2 bedrooms, one king and other 2 twins with shared bathroom and balcony. Room was clean and we'll equipped with lots of storage space, 2 TVs and great AC. The Dominicana and Punta Cana buildings surround 2 large swimming pools. One is the centre of attention for activities such as aqua fit, dance lessons, boat races, while other is quieter. Pools are very close to the beach so popping back and forth is a breeze. Although many people do the usual early am chair reservations there are plenty on the beach and in the pool area so no issues finding a spot. Other amenities at Iberostar included gym complex with weight rooms, cardio machines and upstairs studios where classes are held. Gym complex seemed quite new and was never crowded. It was too hot to golf but resort course looked top rate. It was easy to get time on the tennis courts and for an extra fee all the usual spa treatments were available. The Dominicana and Punta Cana lobbys included 2 large buffet restaurants and nearby entertainment areas. They offered 2 entertainment options each evening - larger louder performances and smaller more intiment shows. Lobby buffets offered a good selection for breakfast, lunch and dinner. Something for everyone, something new everyday and always options for fresh cooked in front of you. Without exception buffet staff was fabulous and very attentive. Service in these restaurants was exceptional. There was a 3rd buffet in the pool/beach area that offered late breakfast and lunch. Lunch was usually centred around large BBQ. Paella, grilled meat, seafood, etc, all very good. The Iberostar complex also had several a' la carte divining options - French, Mexican, Steak, seafood, American diner, and Asian. Other reviewers complained about how difficult it was to get reservations however Camillio was able to set us up at 4 (Asian, Steak, Seafood, and Mexican). Our experience at these restaurants was hugely disappointing. We weren't expecting 5* dining just something a little beyond the mall food court or Taco Bell, Denny's, Red Lobster. Food was terrible and service was worse. It seemed that the resort's most inept waiters were relegated to these restaurants. The way these places worked is you picked your staters and appetizers from a buffet and had 3-4 options for mains/ dessert. Food quality was so bad, lobster soup with no lobster, Mexican with no guacamole (they were out of it?), stale sushi, minute steaks,...I can't figure out how the can do such a great job with the buffets and screw up these places so badly. Dining at these restaurants was the only dark cloud over a great week. My recommendation if you want a change from the buffets is to venture off the resort to several nearby restaurants including the Jellyfish which was absolutely wonderful. We used a private driver and I'd be happy to share his details. Very affordable to get around the area. One other feature we liked about this resort was how it appealed to and attracted a very international crowd. We met a few Americans which is always nice but also saw guests from Russia, Spain, Portugal, Columbia, England, Argentina, .... This made for a real fun crowd. To conclude: Will we go back to the DR? ABSOLUTELY! Beautiful beaches and people. Would we stay at the Iberostar? I think so. The spotless appearance and wonderful staff, especially buffet wait staff, cleaners and entertainment. The international flavour. All made for a wonderful holiday. Just skip the a la carte restaurants, pretend they don't exist.
I had read the recent reviews and had prepared myself for the worst. It's ok, it's fine! I've travelled extensively and this trip was meant as a quick family getaway. Cheap and simple! A return to the DR after a 20 year absence. It's clear you need to be weary of the glowing reviews if you are well traveled. This is a place where the masses come and not everyone has the same standards! This is NOT a 4.5 star hotel by any long shot of the imagination! Common areas are very nice, well taken care of and very clean. The rooms are more than in need of repairs! A/C issues reported were not a concern in my room, but in our other unit, it was much warmer. If you come with a young family, then you'll be doing plenty of pool which is great! Lots to do it seems. Get out early to reserve your chairs otherwise forget it! By 8:30am...most chairs were taken! If you're a beach lover...stay away (at least at this time of year) as sea weeds are in abundance! You can swim but you need to choose your spots. It just happens that this hotel's beach accumulated the most...luck of the draw in currents/tides this week I guess! The shocking thing is that more and more folks are coming down south in the summer time and this is a recurring issue! The Iberostar hotels don't even have mechanical equipment to deal with this seamlessly across the 4 hotels on this beach! They have guys with rakes and pitch forks! Guys in their early 60's with pitch forks in 100 degree heat! Folks...this is 2017! When your guests need to deal with the nauseous smell...you avoid the beach! This morning alone, there was a strip at least 4 feet wide by at least a foot high as far as the eye could see...which is more than 1km. With regards to food. Let me simply say...don't expect anything remotely close to fine dinning! Fruits are fresh and buffet selections are good. Book your "à la carte" dinners on arrival otherwise you'll be disappointed! Out of all of them...nothing stands out. The only place to highlight was the Cajun restaurant...not for the food but rather for the service. Service is very spotty across the board. Again...this is coming from a seasoned traveler who knows what he's getting into. Finally, please keep in mind the standards from one Caribbean island to another will vary greatly. Please don't come here expecting the same as the Mayan Rivera for the same price and rating otherwise you're in for a huge disappointment! I'll end with my title...it's fine...it's ok! No better, no worst!P.s. Management can save time and not bother responding to my review with a "canned" response as it's more than unlikely I would return.
I have stayed at the Iberostar Resorts in Jamaica and Mexico and had such a great time that I expected the same in Punta Cana but was sadly let down. There were 20 of us who went to Punta Cana and many of us had maintenance issues with our rooms, tub was clogged, ceiling in bathroom was caving in, the air conditioner was not working and the phone was also not working. The food selection was not that great and I actually got sick for the first time ever in the Caribbean!! All of the buffets are open air so I think the seafood and food in general sitting out in the heat was not good! We were advised not to drink the water so we didn’t but I think the fruit and the food are probably rinsed in their water. It would be nice if at least one of the buffets were air conditioned. My husband was literally sweating eating his breakfast.The ocean water was so warm but it had a lot of seaweed which was disappointing. The nightly entertainment shows were hit or miss. On the positive side, the staff was all very nice, the pool area was great and the night club was a fun option to hang out late!
Just completed my trip for a week at Iberostar Punta Cana. It was absolutely amazing. The mixed reviews on here made me a bit skeptical so here is my viewpoint of the trip broken down into sections.Punta Cana Airport is organized. I love that you have to show your boarding pass to walk out the baggage area with suitcases. Too many instances of robberies. I had already had made reservations for roundtrip transportation to the resort with Coming2. They are also located in the airport and made travel a breeze. They’re are tons of taxis already there waiting to transport you but they had the most competitive pricing. More on Coming2 in a different review.Check-in Iberostar- Eddy and Tanya were both funny and friendly and made check-in a breeze. I had previously checked-in online to avoid long lines and hassle but you wont run into that here, there’s never congestion at the desk. We were greeted with frozen welcome drink and offered to eat lunch while we waited for our room. But, they found a room for us within 10 minutes! The bell boy picked up our luggage and drove us to our building in the golf cart.Room – We stayed in building 5 in room 5016 (Garden view) on the first floor. Initially I was hesitant to stay on the first floor but it was suggested I stay on the ground since I was travelling with my toddler and elderly mother. The building grounds were absolutely beautiful. Its an open air building with plush trees and manicured gardens instead of a traditional “hallway.” There is even a large pond with live fish and turtles swimming around. I loved my garden view both on the balcony and when leaving my room walking along the premises.Had two beds and garden view balcony and loved it. Not the most up to date room. I think the décor of the room (and lobby) can be modernized but it was clean and beds were comfortable. The AC in the room is not the coldest as others have stated some nights were more comfortable than others, but not enough for me to complain. I like that the AC turns off automatically when the balcony doors open and resumes once the door closes.Tv and remote were hard to navigate especially for English speakers but hey, no real complaints – who goes on vacation to watch tv anyway?House Keepers – There were times when we didn’t get the towels/face towels requested. Hate that it was always a 24hr turnaround but nonetheless they were hard working women and always had a smile.Eateries– The ‘La Marina” restaurant by the beach has an amazing lunch buffet and everyday they had different menu items. I am not sure how people got tired of the food. Hispianola has the breakfast buffet with the same options, but an assortment nonetheless. We made reservations for La marina and the oriental restaurant. The oriental has amazing ambiance and a wide choice of options for the starter. I just found limited options for my palette for the entrée that would be filling, so we ate what we could and ended up going to the buffet afterwards. I found the food to be good all week. Everything was tasty. The waiters were eager and quick to assist and seat us and get us drinks. (Contrastingly, I found the restaurant on the Dominicana side to be the exact opposite. Hard to find someone to help you get seated, no one came and asked us what we were drinking and I had to flag someone down to get silverware after waiting 5 minutes so that I could feed my daughter).Excursions- Pedrito’s VIP Soana trip was alllllllll day but the natural pools and Island of Soana were worth it. There are lots of tour groups going there. I chose that tour guide because they didn’t charge for my two year old daughter.Bavaro Adventurepark – The park has a lot of risk taking activities for the adventure seekers but my toddler could not participate. They do however have a Dino Park with a little play area for the kids to dig for fossils. My daughter LOVES dinosaurs so this was a good option but also a LOT of walking on a dirt road – it’s a natural habitat. They don’t have stroller options. Keep that in mindBar – Found the alcoholic drinks to be inconsistent and they put a drop of alcohol in the drink not very alcoholic at all. LOL. I’ve heard otherwise from different bars but only experienced this at the bar at the beach and in the Hispaniola restaurant.Overall, Most of the staff speak very little English but I found the staff the be a group of hard working individuals who will always try to make sure you are comfortable. I saw some the dancers at night working the bar or doing beach activities during the day, only to have to dance again at night! People like me appreciate the hard work they do to make sure we have a relaxing and comfortable vacation. Special thanks to Fernando in the Hispaniola restaurant he was always so pleasant and Jose Luis who we saw at multiple restaurants always made sure we were comfortable. The nightly dancers and female emcee who hosts all the shows and beach events were amazing and very entertaining.Michael Jackson show was awesome and heard Lion King was too, but we missed it. Go to the nightly shows you wont be disappointed but BEWARE on the retro ROCK night, I found the sound to be uncomfortably loud.The biggest complaint I have is that our room cards kept randomly shutting down and we had to walk all the way to reception each time and back. A long walk if you are in building 5 especially after leaving that side of the resort only to have to walk right backI did get sick the last few days but still enjoyed it.Tips – • if you are American traditional juices like apple and orange will not taste the same for you• Beaches are clean. Depending on the time of day you may or may not have a hard time finding a lounge chair. Early mornings or early evenings give you the choicest pick• There’s a LOT of seaweed in the ocean and along the coast. The waves and tide are also a bit harsh. I swam with caution while in the water with my toddler.• Wi-fi is intermittent and leaves much to be desired at times but gets the job done• I found the electric outlets to be inconsistent as well. Sometimes I was able to get a full charge on the electronic devices and other times I had to switch adapters to get a full charge.• The evening shows are on the Dominicana side not to be confused with the smaller evening live performances near the lobby we missed a couple days due to the confusion.• The evening show performance schedule as well as day activities are posted near the wall next to the star market. The only thing that is not posted are the daily children’s activities. You can go to guest services to get a printout of that• There is a late night snack that opens on the Dominicana side at 11pm• There is a LOT of walking to get around from building to building, buffets, restaurants, pool, lobby, etc• You are allowed 3 specialty restaurants per week• There is an excursion desk in the lobby near the star market. They have great options and try to negotiate good deals.
Came for our anniversary in August 2017. Reception brought over champagne upon arrival for our anniversary celebrations, which was very nice. Room was spacious and clean - cleaning crew came twice a day if requested which was above and beyond the service I've received at similar resorts. Great experience because you get to experience all of the included amenities from the Iberostar Dominicana resort as well. They put on shows every night - Michael Jackson one was awesome. Good food for all inclusive - buffet had fresh meals each day and meals were during prime times and were great quality. Also, they open up a buffet after 11 PM to service late night cravings - major plus. We made reservations at the in house restaurants when we arrived with no problem. Decided on the Seafood restaurant and Steakhouse restaurants and stuck to the buffet the other nights. I personally enjoyed seafood more - lobster + steak meal was delicious. At the Steakhouse (La Cana) ribeye was too fatty. Only complaint is the language barrier - difficult to communicate as an English speaker, even with the reception desk. Unless you slightly are able to communicate in Spanish, it will be extremely difficult if any problems arise. For instance, we needed a new wifi router and it was difficult to articulate to maintenance. We weren't sure when and if they were coming to replace it and nobody kept us updated. Speaking of - wifi is spotty in the rooms, but solid in the lobby. Not a big deal, because you probably won't be spending much time in the room. If you are, don't plan on streaming Netflix on your phone. Also, one time we came back from the beach and people were working on our shower even though we did not request this - it was difficult to communicate with the maintenance team. Other than that, no complaints. Beach is great, but as the tides change tons of seaweed comes in, which was unexpected and may have been due to the time of year. Regardless, water is 85 degrees and crystal clear, and sand is perfect. Gorgeous beach. Big shout out to the bartenders (esp Jackeline!) at the lobby bar. They remember faces and names and will take care of you! If you're looking to come to the Dominican on a reasonable budget, this is a great place. Would recommend.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited Domestic beer, International brands and House Wine, 24 hours
- Drinks at disco
- Christmas and New Year's Gala Dinners
- Hobie cats
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 347 rooms in one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Steakhouse, Mexican, International and Caribbean, dress code & reservations required
- Snack bar
- 3 bars including Beach bar, Lobby bar and Sports bar
- 1 pool
- 2 (lit) tennis courts
- Shopping on-site (News/bookstand, Gift shop, Tobacco shop and Fine jewelry shop)
- Outdoor wedding location
- Fitness facilities
- Steam room
- Beauty salon (fee)
- Spa (fee)
- Internet access (fee)
- Dive shop on-site
- Scuba diving on-site (fee)
- 18-hole golf course 20 minutes away
Hotel Rooms include:
- 1 king or 2 twin beds
- Ceiling fan
- Living area
- Cable/Satellite TV
- Internet access
- In-room safe (fee)
- Full bathroom
- Balcony or Patio
- Max occupancy 4 up to 3 adults
Kids Deals - First kid 2-12 stays and eats free when sharing room with 2 adults. Second kid pays special kid's rate. Max 2 kids. This offer is not applicable for children sharing room with only one paying adult.
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids Club, playground, kids menu and kids pool. Babysitting services available (fee).
Exchange Privileges! - Guests of this hotel can also use the services and facilities of the Iberostar Dominicana.
Honeymooners - Receive a fruit basket and bottle of rum. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Includes: bride's bouquet, boutonniere for groom, bottle of sparkling wine, wedding cake, special gift, translation (if required), pianist or guitar trio, decorated ceremony location, dinner at specialty restaurant, 14 photographs, 2 T-shirts, use of bathrobes, breakfast in room morning after ceremony, wedding certificate, judge, mailing of wedding certificate by UPS. Package price: US$895. Maximum 8 people. Price and inclusions subject to change. Arrangements are to be made directly with hotel. More services available for additional charge.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Arena Gorda Higuey, Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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