Iberostar Punta Cana
- What's Included
- All Inclusive Features
The Iberostar Punta Cana is a part of the other Iberostar Suites found in the Punta Cana Resort. This is a great resort for couples wanting a quiet and relaxing getaway in Punta Cana. While some of the rooms are a bit outdated, they are regularly maintained and restocked. The staff are amazing. They never fail in ensuring you're getting the best out of your stay. The beach area is large enough that it wasn't necessary to reserve loungers. OK food items. There is entertainment held every night, which vary depending on what show you watch. Overall, this is a great romantic destination.
Location: Beachfront, 45 minutes to Higuey, 35 minutes from the airport.
I make no apologies for this being a long review, in my opinion the hotel deserves it. This is the first time I have stayed at an Iberostar hotel but it will not be the last. My partner and myself took a two week holiday at this resort to celebrate her 50th birthday (01.05.17 to 15.05.17) it was our first visit to the Dominican Republic and we had been told to expect a lovely location and good, friendly service. We both feel that we received this and more.We arrived at the resort half an hour before the check in time and as we expected our room we not ready. This was no bother as we were given our A/I bands and had a couple of welcome drinks in the Lobby Bar. We were then taken to our room by a porter to find that it was not finished being cleaned. Alarm bells started to ring and make me think about some of the negative reviews I had read. There was no need to worry as the porter was instantly on the phone to reception and had a fully prepared room for us within a couple of minutes (room 5271) and our new key cards arrived within five minutes so all was fine. The Room: Decor was, as others have said, a little tired but it was cleaned to a high standard, everything was in working order and there was plenty of storage space for our clothes. It had a fair sized balcony with a lovely view of the beautiful gardens and fountain. Good insect screen on the door which was essential because we were there at the height of mosquito season. The mini fridge was always replenished with plenty of water, soft drinks and lager. The bed was a full king size and was very comfortable. Our maid was a lovely person, very friendly and always smiling, made some lovely towel sculptures and also laid out my partners nighties nicely on the bed when she had forgotten to put them away (a very nice touch).The Pool area/Beach area: again both kept clean throughout our stay. Plenty of sun beds and shades and we never had any trouble finding a space no matter what time we went. Good service around the pools with the 'Drinky, Drinky' lady taking orders from mid-morning to late afternoon. The only thing missing was a swim up bar but I am being picky because the pool bar was no more than a 30 second walk from anywhere around the pool. One excellent point is that there are boarded, shaded areas for wheelchair users to spend time on the beach with their family/friends, not segregated at all. The Restaurants: There was always a lot of variety in the buffets, some nights there was the same mix of dishes but this does not mean that you have to eat the same thing each time. My partner and myself took the opportunity to try some dishes we have not tasted before, we did not like them all but this is the advantage of an A/I package, we just went back and chose something different. We did eat the same thing on a couple of occasions but this was because we liked it not because we had no other choice. Here I must mention two of the staff, unfortunately I do not remember their names, they greeted us with 'Ola Baby and Ola Darling' on each visit and this is how we remember them. They were both lovely ladies, they had the same table ready for us each time we arrived and remembered our drinks orders both morning and evening. They were always smiling, friendly and appeared to genuinely enjoy their job. Unfortunately they were not working on our last two days so we did not get to tell them how much we appreciated them. We tried five of the speciality restaurants, didn't go to the oriental because we ran out of time. We found booking them easy and enjoyed our meals in all of them. The Bars: There are plenty of bars in this resort. The local draught beer is nice and all stocked good quality international spirts included in the A/I package; for example they had Stolichnaya Russian vodka and Jack Daniels bourbon. All of the bar and waiting staff were excellent but I will mention Leo and Joanna from the Punta Cana lobby bar as they were our particular favourites (I would also like to thank Leo for helping me to start learning and using a little Spanish).The Star Friends/Entertainment: These people are tireless, they are on the go from early morning and the one night we visited the disco some of them were there until after 1 am. They organised many activities throughout each day and even though we did not travel with any children these staff could be seen to be brilliant with them. My partner and myself are both quite shy but we did get up a couple of times to dance with the Star Friends however we did not feel pressured into doing this at all. We hope to be a bit more outgoing when we visit in the future. In the Punta Cana lobby bar they had singers on each night and the quality was good to excellent. In the Dominican theatre they had different shows on each of the 14 nights we were there. If you are used to low quality shows in A/I resorts then you will be pleasantly surprised. The shows showed a lot of professionalism and some were to a very high standard, especially the Rock show, the 70's show and the Micheal Jackson tribute.This hotel is not brand new and would benefit from a little updating but this does not mean that it is in a state of disrepair; it is a lovely hotel. We are not massively travelled but we have been to a few different countries and we have never been to a hotel with more consistently friendly and helpful staff. The staff helped to make this a fantastic holiday to mark my partners 50th birthday, we enjoyed every moment of it. We have never had the inclination to revisit a hotel but with the Iberostar Punta Cana it is not an 'if' we return it is only a question of when.The only negative about our holiday was that I don't steak Spanish, this is my problem not the staff's. The majority have at lease a little English and it is to my shame that I don't speak their language. I hope to rectify this before I return.Thank you to all at the Iberostar Punta Cana
my wife and i visited this hotel recently,went for 2weeks the staff are real friendly(this is the iberostar training) we have been to another iberostar hotel before in Cuba,the rooms were fine,the pools were ok,except for the surace at the bottom,it was rough,and there was a bit u could see that had like a circle chipped away,the food was let down by a chef putting 6 chicken breasts(raw) and 6 pork chops raw on top of them on a plate,bad,bad,bad!!! cross contamination here!! also no gloves on,i also saw a female chef lifting raw chicken with her hand and putting it on the grill,thats another no no im afraid,so it did put us off eating those particular meats,i did report this to Pablo in customer services,and he said he told the chef,but it still went on,the pig and turkey were fine as was the beef joints as they were cooked seperate,the other food items were great,at the bar the barman laid out nuts in a bowl,he also put a spoon in it for people to use,needless 2 say people just used their hands(tho thats not the hotels fault) i did also bring this up with the rep David,they need a machine here that feeds out the nuts from the bottom,as there were a few i noticed didnt wash their hands after going to the toilet!! nasty!!sayig all this i really enjoyed my stay here the alcohol was great,they have smirnoff vodka,Stolichnaya vodka and other top spirits including whisky gin brandy and rum,the beer was a bit gassy for me,but it was nice tasting.the other hotel next to ours was identical,its hard to know where one hotel end and the other begins(the dominicana) i did take a few wrong turns,but u get ur bearings after a couple of days,as a returning iberostar customer,i was left a small bottle of rum,and a couple of tee shirts in the room(nice gesture)also we were invited to a special dinner in the la marimba(seafood resteraunt) i am alergic to any seafood,and they quite kindly made sure i didnt have any,they also gave me a card to show in the resteraunts to say i was alergic to fish,so again well done for that,as i said it was the little things like the raw chicken that could so easily backfire on the hotel,luckily i never heard of anyone having a bad stomach,i like the relaxed atmosphere at this hotel,and when u have been fed and watered,u can watch or take part in the entertainment(dancing) and the entertainment staff will try to get u up on the floor,they are excellent dancers,they always seemed very happy,i did tip the bar staff as even they will dance behind and in front of the bar,we only briefly went to the beach(our room was half way between the resteraunts and the pools) it wasnt very far to walk,i did use the snack bars by the beach and they were fine,there are toilets throughout the hotel,we never made use of the other resteraunts like the steak rest,or the fish,or mexican,or any of the other ones,tho most people i spoke to loved the steak resteraunt,so as i said its only small(but could be detrimental to ur health)problems,staff putting food on grills and handling raw meat must have gloves on for the sake of higene,also the snacks by the bar need to have a notice saying something like "in the interests of higene please use the tongs provided" had a great time,please dont let what i have pointed out put you off!! it is a beautiful place,just watch out for the raw chicken!!! oh and there is a free safe in the rooms and an iron and ironing board in the wardrobe,and a hair drier in the toilet.
This was our third trip to Punta Cana and would have to say the best! The hotel and grounds were beautiful and we were close to both the pools and beach, which is what we wanted. The room wasn't the best in the way of new and updated, but it was clean and served its purpose. It was perfectly located 2 minutes by the pools and 4 minutes to the beach! The staff were very friendly and the food was really good ... mostly the buffets. We were a bit disappointed with a few of the "a la carte's" as the food wasn't as good as we thought it would be and some of the staff weren't the friendliest. Unfortunately the entertainment wasn't very good either! The shows were terrible and there weren't many on the beach activities that the staff tried to encourage people to be involved in. Last year at the Grand Bahia Principe Bavaro the entertainment staff was awesome! That would be our only complaint, otherwise everything was amazing. We flew using Transat Airlines which was a bit disappointing. The flights were okay, but there was nobody available at the hotel if we wanted excursion information or if we had any problems. Just a book to check and nobody there to read it obviously as many questions and complaints were logged in it. The hotel grounds were spotless and beautifully landscaped ... not too big ... just perfect for us!
This morning I woke for the third morning of my trip in desperate need of water and coffee. I took a lovely stroll with the rest of my party through the beautiful, impeccably clean courtyard to arrive at one of the breakfast buffets. Once there, all six of us were immediately greeted, seated, and poured a heaping ice cold glass of water, and a beautifully dark cup of coffee. For that I would like to personally thank Paulino and Wascar for coming to my morning rescue.After picking our favorites from the HUGE buffet, we ate our delicious meals and were once again were greeted by Vilorio, who took very good care of us every step of the way. He asked us multiple times throughout how we were and made us feel very welcome along with every hospitality employee here. ☆☆☆☆☆ plus and extra if I could. Gracias!
This was our 10th visit to Iberostar Punta Cana. And it never disappoints ! They take special pride in making return visitors feel like they have come home . Most days there were gifts in our room awaiting our arrival from the beach. I believe it's the best part of the beach in all of Punta Cana . The sand is soft as sugar. You can actually see your toes while standing in chest high water. Leo, Francisco, Maldenaldo ,Maria and the rest of the bartender team are there to keep you well hydrated!The only thing I can fault is that we wanted a closer room to the beach ,but we were given one farther away than what we would have liked . They did offer to move us closer on the third day ,but with that room the air-conditioning didn't work quite as well as the one we had, so we chose to stay in the first room. We did appreciate the effort . We will see you next year !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited Domestic beer, International brands and House Wine, 24 hours
- Drinks at disco
- Christmas and New Year's Gala Dinners
- Hobie cats
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 347 rooms in one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Steakhouse, Mexican, International and Caribbean, dress code & reservations required
- Snack bar
- 3 bars including Beach bar, Lobby bar and Sports bar
- 1 pool
- 2 (lit) tennis courts
- Shopping on-site (News/bookstand, Gift shop, Tobacco shop and Fine jewelry shop)
- Outdoor wedding location
- Fitness facilities
- Steam room
- Beauty salon (fee)
- Spa (fee)
- Internet access (fee)
- Dive shop on-site
- Scuba diving on-site (fee)
- 18-hole golf course 20 minutes away
Hotel Rooms include:
- 1 king or 2 twin beds
- Ceiling fan
- Living area
- Cable/Satellite TV
- Internet access
- In-room safe (fee)
- Full bathroom
- Balcony or Patio
- Max occupancy 4 up to 3 adults
Kids Deals - First kid 2-12 stays and eats free when sharing room with 2 adults. Second kid pays special kid's rate. Max 2 kids. This offer is not applicable for children sharing room with only one paying adult.
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids Club, playground, kids menu and kids pool. Babysitting services available (fee).
Exchange Privileges! - Guests of this hotel can also use the services and facilities of the Iberostar Dominicana.
Honeymooners - Receive a fruit basket and bottle of rum. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Includes: bride's bouquet, boutonniere for groom, bottle of sparkling wine, wedding cake, special gift, translation (if required), pianist or guitar trio, decorated ceremony location, dinner at specialty restaurant, 14 photographs, 2 T-shirts, use of bathrobes, breakfast in room morning after ceremony, wedding certificate, judge, mailing of wedding certificate by UPS. Package price: US$895. Maximum 8 people. Price and inclusions subject to change. Arrangements are to be made directly with hotel. More services available for additional charge.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Arena Gorda Higuey, Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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