Iberostar Punta Cana
- What's Included
- All Inclusive Features
The Iberostar Punta Cana is a part of the other Iberostar Suites found in the Punta Cana Resort. This is a great resort for couples wanting a quiet and relaxing getaway in Punta Cana. While some of the rooms are a bit outdated, they are regularly maintained and restocked. The staff are amazing. They never fail in ensuring you're getting the best out of your stay. The beach area is large enough that it wasn't necessary to reserve loungers. OK food items. There is entertainment held every night, which vary depending on what show you watch. Overall, this is a great romantic destination.
Location: Beachfront, 45 minutes to Higuey, 35 minutes from the airport.
This is one fantastic hotel. The complex is huge and shares facilities with the Iberostar Bavaro.Food...There are two buffet restaurants as well as six speciality eateries. The choice of food is astonishing and of high quality. You could eat in the buffet restaurant every night for a fortnight and have something different every day. I tried crab, langoustine, caviar, pate, steak, grouper, red snapper, pasta and much more in the buffet restaurants. The breakfast options also catered for all tastes. My wife and I tried the La Cana steak restaurant (huge flame grilled steaks) , La Marimba seafood restaurant (lobster soup and a good choice of fish dishes), La Sibila gourmet restaurant (stunning food) and La Bonita Mexican restaurant (our least favourite but still ok). The La Cana restaurant and La Marimba restaurant also serve breakfasts and lunches so where ever you are in the hotel you will always be close to somewhere to eat.Location...The hotel is next to the beautiful beach and has plenty of sunbeds on the beach and around the nearby pools. Rooms....The rooms are large and comfortable. The rooms are cleaned daily and you will always have ample, clean towels. The room has a free digital safe which is a nice touch.Entertainment..There is always something going on in the hotel. The animation team work very hard. Rumba lessons, bingo, archery, darts, aqua aerobics, volleyball and much more are offered through the day and the night time shows were, mostly, impressive. We thoroughly enjoyed the ' Boogie Nights' disco show and the 'Rock' night. The singing and dancing was extremely professional and the female costumes were mesmerising.Drink...There is a huge selection of alcoholic drinks on offer with well known brands included in the price. Staff...The staff at the hotel are the best I have ever seen. Everyone is always smiling and many sing and dance as they work. Maria who works through the day by the pool bar seems tireless as she delivers the drinks to the sunbathing guests shouting ' Drinky Drinky!' as she goes. Your morning coffee is served in the Hispaniola restaurant by the waiter shouting ' Coffee Coffee Coffee Coffee!' and as soon as your cup is empty he is there to re-fill your cup. Leo, the barman in reception area, will always keep you entertained with his attempt at his Dick Van Dyke type ' Hello Mate' and cheeky banter.I would happily recommend this wonderful hotel to anyone.
I am rather unpretentious when traveling alone, yet this hotel managed to surprise me in a wrong way right at the start. I checked in around 9 pm being terribly tired after 15 hours of flights from snowy Europe expecting to finally immerse in paradise. Not so fast! The pass to the paradise a.k.a. room key (bldg, 6 first floor) didn't work, took some time to get another one. New key was better and even worked after 3-4 attempts. When I finally got in I observed totally cold and dank room, beddings nearly wet of condensing moisture from constantly working AC. Tv remote not working. Bathtub plug broken. Everything wet and cold. For the moment I thought to just put on back my winter jacket and go sleep on the couch. But then with the help of hot iron and harsh language I managed to dry up bed sheets to sleepable condition. I could of course complain, but was simply too tired to do that. In the morning I even fixed the tv by properly reattaching cable box. The internet worked quite well, so I had chance to report my check-in experience on the Expedia. This had unexpected consequences: hotel management showed sudden interest to me and expressed desire to fix all problems, even give me different room. I gave it a try and went to check another room on the second floor of the same building 6. The first thing that caught my eye there was non-working safe. Then I gave up. Is it realy so difficult to check room equipment during cleanup and not wait till guest reports the problems?Anyway management did try to help. They even fixed the lock... after a couple of days. Apparently company is trying to keep up the standard, but due to lousiness of the staff or perhaps overall sluggishness of local life it does not work all that well.Putting away bad move in experience I must say that hotel is quite decent and very clean. Food in the buffet (Hispaniola) is limited in choice, but is fresh and of good quality. Oatmeal the best I ever had. Lots of seafood. The beach is amazing and is pretty much the only thing that is worth coming for anyway. It gets rather crowded on sunny days with all benches taken by 10-11 am. Pools are big and enjoyable. The rest of hotel's architecture and landscaping are somewhat unimpressive. The staff is omnipresent and constantly doing something: washing floors, trimming grass, swiping sand, or just making some noise by talking to each other. This does sometimes give annoying sensation of staying in a construction zone. Service in bars and restaurants isn't very consistent, but mostly ok. Quality of cocktails was better at the "Macao" lobby bar. Entertainment program was reasonably good, although worse than what I saw in other all-inclusives in Mexico. Overall not bad, but I guess I expected a bit more from Iberostar in terms of style and service.
Overall this resort was good. The staff were great, attentive, and interactive. They always spoke to us even though there was sometimes a language barrier. We really enjoyed Carlos Edvardo Martinez with guest services and Jessica that served during the entertainment on the Dominicana side. The beach was clean but a little rough. The activities were limited at night. We enjoyed the food and they were very accommodating about one of us having a shellfish allergy! Although the rooms were cleaned daily, there was a problem with the mini fridge that was never addressed after requesting it be looked at twice. Overall a good place with a few minor issues that didn't take away from a great vacation!
great reception at front desk/always friendly and helpful staff/rooms always cleaned and well stocked with beverages/hats off to kitchen staff for buffets and all-a carts beach was always cleaned and excellent entertainment at nights
I will start with the reason I rated this a 3 and the one reason I will not return to this resort. We went to make dinner reservations and were told that we are only able to make 2 and had to eat dinner at the buffet for 3 nights! This was absurd to me since this is an "all-inclusive resort". I was told this was a Hotel rule and it is because they only had 6 restaurants for 2 hotels and had to limit everyone. I did not pay over $1200 pp to eat dinner at a buffet for 3 nights!!! I spoke to the GM and they were able to "squeeze" me into some restaurants after I said that this is not on their website or i would have picked a different hotel. I was shocked when I showed up to these restaurants that they had to "squeeze" me into (only a party of 4 by the way) and all of them were only HALF full!! I believe that this rule is unfair to all guests and is in place only to save the hotel money by MAKING people eat at the buffet. I hope all Iberostar resorts do not operate like this! OK on to the good! The beach was AMAZING!!!! If you like to snorkel you can walk down the beach to the right for about 100 yards and snorkel and see many many many fish! We also walked down to the shops which is a short walk on the beach. I would return to the hotel just for the beach!! Small waves, sandy bottom, not much seaweed or rocks!Workers were very friendly when they understood you. Some did not understand or speak English very well. The guy at the hotel's excursion desk was very helpful. I suggest you price check excursions before booking. The hotel excursion dest had the trips we wanted to do at a MUCH lower rate then thru Apple.Speaking of Apple vacations the woman at the Apple desk was horrible! We went to find out our pick up time for the airport for the next day. She told us our flights were cancelled and refused to help us find you any addl information. She told me to hold on so she could make a phone call., She was across the lobby on the phone for 10 minutes, gets off the phone, walks to her car, moves her car, finally comes back and says that i need to call the airline. I asked her if she could call bc i did not have intl calling on my phone and she said no. I also did not have wifi and asked her to look up the phone # on the 2 cell phones she was carrying around but again she refused to help. She told me to ask the front desk, I went there they sent me to the GM who told me that the Apple rep should be helping me. So I went back to the Apple desk and told her what the GM said and she STILL refused to help., GM even checked with another guy at a company like Apple and he even said she needs to help us BUT she still refused. She also referred me to a computer in the lobby to look up my infi which also did not have wifi. GM said i should place a complaint with Apple and he was going to too. The GM got me the # to the the Amstar so i called them to check on my pick up time and they told me the time AND THAT MY FLIGHT WAS NOT CANCELLED!!!!Luckily I know Apple is normally very helpful and this one employee ruined our 2 hrs of our last beach day.The GM of this resort saves our vacation 2 times! Kudos to him!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited Domestic beer, International brands and House Wine, 24 hours
- Drinks at disco
- Christmas and New Year's Gala Dinners
- Hobie cats
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 347 rooms in one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Steakhouse, Mexican, International and Caribbean, dress code & reservations required
- Snack bar
- 3 bars including Beach bar, Lobby bar and Sports bar
- 1 pool
- 2 (lit) tennis courts
- Shopping on-site (News/bookstand, Gift shop, Tobacco shop and Fine jewelry shop)
- Outdoor wedding location
- Fitness facilities
- Steam room
- Beauty salon (fee)
- Spa (fee)
- Internet access (fee)
- Dive shop on-site
- Scuba diving on-site (fee)
- 18-hole golf course 20 minutes away
Hotel Rooms include:
- 1 king or 2 twin beds
- Ceiling fan
- Living area
- Cable/Satellite TV
- Internet access
- In-room safe (fee)
- Full bathroom
- Balcony or Patio
- Max occupancy 4 up to 3 adults
Kids Deals - First kid 2-12 stays and eats free when sharing room with 2 adults. Second kid pays special kid's rate. Max 2 kids. This offer is not applicable for children sharing room with only one paying adult.
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids Club, playground, kids menu and kids pool. Babysitting services available (fee).
Exchange Privileges! - Guests of this hotel can also use the services and facilities of the Iberostar Dominicana.
Honeymooners - Receive a fruit basket and bottle of rum. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Includes: bride's bouquet, boutonniere for groom, bottle of sparkling wine, wedding cake, special gift, translation (if required), pianist or guitar trio, decorated ceremony location, dinner at specialty restaurant, 14 photographs, 2 T-shirts, use of bathrobes, breakfast in room morning after ceremony, wedding certificate, judge, mailing of wedding certificate by UPS. Package price: US$895. Maximum 8 people. Price and inclusions subject to change. Arrangements are to be made directly with hotel. More services available for additional charge.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Arena Gorda Higuey, Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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