Iberostar Punta Cana
- What's Included
- All Inclusive Features
The Iberostar Punta Cana is a part of the other Iberostar Suites found in the Punta Cana Resort. This is a great resort for couples wanting a quiet and relaxing getaway in Punta Cana. While some of the rooms are a bit outdated, they are regularly maintained and restocked. The staff are amazing. They never fail in ensuring you're getting the best out of your stay. The beach area is large enough that it wasn't necessary to reserve loungers. OK food items. There is entertainment held every night, which vary depending on what show you watch. Overall, this is a great romantic destination.
Location: Beachfront, 45 minutes to Higuey, 35 minutes from the airport.
First thing upon arriving we where pulled aside by our concierge and we felt like it was a free vacation offer and we had to go on a upgraded tour of more expensive resorts affiliated with the one we where staying at once the guy knew we weren't interested he had nothing to do with us the remainder of our stay. The majority of the staff where extremely friendly actually they where great and we had one interaction with one of the staff that we really enjoyed her name was Deva she was so nice and made the stay somewhat worth it. The reason i gave this resort low ratings was one of the friends that traveled with us had several hundred dollars stolen from inside his back while it was locked in our room. We called security and they in short put us on trial before even asking any of there staff. They questioned us and then went thru our luggage to search for the missing money as if we had taken it. When our friend had had enough embarrassment he put a stop to the farse and they where more than happy to take it no further. We in fact talked to another couple that had items missing so i don't think our experience was a isolated act. we also had adjoining rooms with another couple and she walked in on a cleaning lady opening and chewing her gum so my advice is stay away from this resort!!!!!
We stayed there from 16 to 23 of December, 2016. The hotel staff were great, especially Santa at the check in/out desk. The hotel room was cleaned and refreshed twice a day, which was a nice surprise. the beach and sea were fantastic. Great stay. Highly recommended.
This was our 10th time at Iberostar Punta Cana - things seem to have gone a little downhill over the years.1. The walkways seem to be showing their wear now - some areas at the pool actually had no paint on them at all - not a good thing2. Our bathroom had a severe sewer smell - there is a drain in the bathroom floor that i assume is for bathtub overflows - the smell was coming from there - i poured water down the drain to fill up the elbow as i figured the water had evaporated from it over the months if it never gets used. That fixed the problem - but i should not have had to fix issues in my own room i am paying for.3. We thought we were getting a king bed - we found two doubles - and both sagged quite a bit - they need to be replaced immediately. And the bedding looks very old and dated.I paid extra this year for a room with a pool/ocean view - they gave us a room that had a planter off the balcony so when you sat in the chair all you saw were the plants - you had to stand to see the pool and ocean - really stupid if you ask me. A few years ago we had a room upgrade to a pool/ocean view and you could see both while sitting at the little table - that was great - but this trip the planer box got in the way.4. On the good side, the room itself was in excellent condition and smelled very good - we have had issues with moldy smells in the past years and it seems they have fixed that issue - good job on that.5. The staff in the buffet restaurant don't seem to smile a whole lot - they appear to be going thru the motions.6. We ate at the restaurants that require reservations every night - we got the sommelier to get us in and we purchased a bottle of wine from him every night. The food in these restaurants is excellent.Juanel our sommelier was pretty good - but he seemed distracted this year - when he poured the wine he kind of "slopped" it into my wifes glass and really slopped it into mine so much so that there was drips going down the outside of my glass!! And it happened three nights in a row!!! I was stunned.7. We were given "coupons" for dollars off as a reward for being a returning customer - the problem is that to get the "dollars" off we had to spend more dollars. One coupon was for $30 dollars off beverages costing more than $100 - the problem is that to do that my wife and i would have had to purchase 2 bottles of wine - we can't drink that much in one sitting - we spent a total of $400 for wine for the week and they would not let us use the coupon at checkout - it has to be used when you purchase the wine - just plain stupid. $30 off a $400 bill should be no big deal but apparently it is to these folks.8. The pool itself is in great shape -very clean and the chairs around the pool are comfortable - we spend every day all day there and it was excellent.The down note is that they used to have someone (Maria) come around all day at the pool taking drink orders and delivering them to you - that didn't happen at all this trip - not a big deal be we were used to that and now it's gone - too bad.9. The beach is crowded but clean and nice. We like the pool better so i can't say much more about the beach.10. Food at the lunch buffets was excellent.Overall our 10th time here was very good, but we think we might start looking elsewhere - things are going downhill here - some of the better staff were not there anymore - Maria is gone - she was always a ray of sunshine with a constant smile on her face - she was sorely missed.
Always very good service and support. Staff most helpful and friendly. Margaret and Jimmy Adams Yessica assisted us today with reservation for dinner. The beach is very beautiful here. The food is excellent.
Yessica from guest service did a great job making our dinner reservations for our group and so far we are enjoying our stay! Hispaniola for breakfast..is good! Star friends working hard! The food is very good,the people is very nice here I love it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited Domestic beer, International brands and House Wine, 24 hours
- Drinks at disco
- Christmas and New Year's Gala Dinners
- Hobie cats
- Pedal boats
- Banana boat rides
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 347 rooms in one 4-storey building
- 1 buffet restaurant
- 5 a la carte restaurants: Steakhouse, Mexican, International and Caribbean, dress code & reservations required
- Snack bar
- 3 bars including Beach bar, Lobby bar and Sports bar
- 1 pool
- 2 (lit) tennis courts
- Shopping on-site (News/bookstand, Gift shop, Tobacco shop and Fine jewelry shop)
- Outdoor wedding location
- Fitness facilities
- Steam room
- Beauty salon (fee)
- Spa (fee)
- Internet access (fee)
- Dive shop on-site
- Scuba diving on-site (fee)
- 18-hole golf course 20 minutes away
Hotel Rooms include:
- 1 king or 2 twin beds
- Ceiling fan
- Living area
- Cable/Satellite TV
- Internet access
- In-room safe (fee)
- Full bathroom
- Balcony or Patio
- Max occupancy 4 up to 3 adults
Kids Deals - First kid 2-12 stays and eats free when sharing room with 2 adults. Second kid pays special kid's rate. Max 2 kids. This offer is not applicable for children sharing room with only one paying adult.
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids Club, playground, kids menu and kids pool. Babysitting services available (fee).
Exchange Privileges! - Guests of this hotel can also use the services and facilities of the Iberostar Dominicana.
Honeymooners - Receive a fruit basket and bottle of rum. Request at time of booking. Requires proof of marriage certificate at check-in.
Wedding Packages - Includes: bride's bouquet, boutonniere for groom, bottle of sparkling wine, wedding cake, special gift, translation (if required), pianist or guitar trio, decorated ceremony location, dinner at specialty restaurant, 14 photographs, 2 T-shirts, use of bathrobes, breakfast in room morning after ceremony, wedding certificate, judge, mailing of wedding certificate by UPS. Package price: US$895. Maximum 8 people. Price and inclusions subject to change. Arrangements are to be made directly with hotel. More services available for additional charge.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Arena Gorda Higuey, Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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