Luxury Bahia Principe Esmeralda

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Our Opinion

An amazing resort getaway for couples and families. This resort has the best of both worlds - there are plenty of activities to keep you busy. Make sure that you book ahead of time to secure a spot! Alternatively, there are also plenty of quiet places to relax and enjoy the serene atmosphere of the resort. Good buffet and a la carte food options to choose from, including a snack bar that is open until late. Amazing and spacious rooms


Overview

At the Luxury Bahia Principe Esmeralda, Don Pablo Collection you'll enjoy exquisite treatment in beautiful surroundings. Offering a wide variety of facilities and services, you'll also be able to access the facilities and services of the 3 hotels in the Bavaro resort complex, with simple minibus access. 

Location: On Bavaro Beach, 30 minutes to Punta Cana airport.


tripadvisor Traveler Reviews
  • Layla2012 : West Des Moines, Iowa
Beautiful beach

Pros: Beach is beautiful and close by. Rooms are spacious. People are very friendly, especially kid friendly. Decent size (cali king bed) and comfortable bed. Bartender on beach. Stroller and handicapped friendly. Cons: Buffets have limited vagetarian food, seems to be all carbs (rice, potatoea, pasta, bread). Too hot at the restaurants, doesn't seem like they have the AC on. Flies everywhere. They have no cribs, its pack n plays. Bring your kids bedding. Bed smells like pee. We'll be asking for clean sheets tomorrow as we are still here and will update the review. Pools are very warm, piss warm :o. Slippery flooring throughout the resort, bring non slips shoes for yourself and little ones. Part of the beach is privilage, part blocked by volleyball court and part is reserved for the boats. Resr of resorts of limit. If I come back it will be at Fantasia for the kids.

  • Alexsanchezdiez :
Wonderful hotel.

The hotel is located in the bavaro beach, 30 minutes away from the punta cana airport. The hotel is in the bahia principe resort. Its formed by 6 hotels, the better the hotel the closest it is to the beach. The esmerada is the very best, a couple hundred feet from the sand. It is less crowded than the other hotels, its adults only, and although you can visit and eat in all of the resort, other gusts may not do so in the esmeralda. The room is big and modern, as so is the rest of the hotel. It has satelite flat screen tv, which works ok, a walk in shower, a tub, balcony, huge bed, free mini bar and so on. The hotel is all inclusive, so all the food and drinks are free. The alcohol available is of a very good quality, offering different kinds of rums, whiskys, gins, vodkas and so on. The brands are good and some are very expensive, most are free. Check always the drinks menu. The restaurants are amazing. Best hotel food ive been so far. The buffets are good, clean, big and with a lot of choice. Fresh cooking in done as well in the buffets. The a la carte restaurants are free but you need to book them. Go only to the ones in the esmeralda or the ambar, since these are by far the best. You can choose Italian, oriental, brazilian, french... the stake in the italian and the tuna in the oriental where amazing. The service is ok, as in many other hotels in this area. Takes a while to get things but every one was helpful and polite. The Wi-Fi is free but it aint that good. Ok to check mail and facebook, but if you want to download or stream videos or movies forget it. There is a premium wi-fi available but its very expensive. The water in the beach is warmish and clearish. Its not the real carabian sea, its where it meets the atlantic ocean, so for warmer, clearer and calmer waters choose the south coast of the island. The beach is huge and perfect for walks. Not much to see though. Many excursions are offered in the hotel and in the beach.

  • M P :
Not a 5 star as they claim, concierge service was horrible

We came to Bahia Principe Esmerlada which claims to be 5 star. I must admit the pools are good and the ground level staff working at the resort are friendly. But as the other reviews have stated the supervisors and management team doesn't care much about customer service. If you have an issue that you want to speak to a supervisor or manager, I wish you good luck and when they do get to speak to you they say that you are wrong and they are right. Oh yeah, the so called Concierge service is worse than a room service in a 3 star hotel. First of all good luck getting the phone call answered by the concierge service. But when they do pick up the phone, they don't seemed to get the order right the first time and don't level set the client. For example we used the "so called" concierge service twice. First time we ordered a couple of bottle of beers and a glass of wine. It was at 10 pm when we made the order because after 6 the hotel only have one bar and lots of people standing around trying to get their drinks. So for night cap my wife called the concierge service to place the order half an hour goes by, nothing showed up to our room. I called back to the concierge service. I must have called at least 10 times and no one picked up the phone. So I called the 0 for telephone assistance and they gave me the front desk. Someone came on the phone finally and said that they do not deliver glass of wine to the room but she can send beers. I asked her then why didn't the concierge service advice us when we called to place the order in the first place to which she said " well we should have checked the menu first". Again it's the paying guests fault not the person who answered the call and took the order. Finally a supervisor shows up at the room with a bottle of wine but no corkscrew to open the bottle. Well that was not helpful wasn't it, what a joke that was. Not the type of service one would expect from a resort claiming to be five star. Next day my wife called the same "so called" Concierge service number at 5:30 in the afternoon to order cold milk for our little daughter. Nothing showed up to the toom. At 6pm, l had to call back because there were no sign of cold milk showing up and again had to speak to the guest service where someone told me that "I called at 5:40 not 5:30" and corrected me. Again guest is always wrong the guest service staff are right. I wanted to speak to a manager as this is getting to be annoying to me from a resort claiming to be a 5 star with Butler service. I am the paying customer and here us someone telling me I have my clock wrong. Guess again as a paying guest I need to make an appointment to speak to a manager as they really don't care about customer satisfaction. Next day I so happened to speak to the manager of the guest service and he still didn't believe my side of the story as he went off on explains to me the resorts concierge service and order process etc. I couldn't careless all we wanted a 5 star service what we paid for but we got 2 star. I am writing this review as I still have a couple of days left at this resort and I dont want a response to this bad review from the resort saying how sorry they are. But they have read other reviews yet I must say nothing has changed and the service is still very bad. We were planning on going to Fantasia but I rather go to some other hotel. Never again going to Bahia Principe regardless of the location or star rating. This is the second time staying at Bahia Principe and I can say it's the last.Word of advice on excursion, nothing to do with the hotel but if you are planning on taking jeep Safari, please don't belive it if someone tried to sell you that excursion saying that they will provide jeeps with automatic transmission. The tour operator only provide vehicles with standard stick not automatic.

  • emz956 : Stockton on Tees
Not impressed - not worth the money

I travelled here in June with my partner and parents. I'm going to try to keep this short, is it 5 star? No. Would I come back? No. Would I recommend it if you haven't already booked up? No. I'll start with the good.... Perfect weather, big pools, gorgeous beach and well kept grounds.Now the not so good. I was so disappointed on arrival with the condition of the accommodation blocks and rooms. They are so dated, run down and I'd even go as far to say dirty! Definitely not a five star standard, more like three. The restaurants looked ok at first glance but after a closer look, especially at the restaurant beside the beach, it was really dirty. The food was often cold with flies landing on it - this will probably explain why all of us at some point during the stay had a bad belly. The service is slow and poor. Most mornings we had to find our own cutlery to make up the table ready to eat. We tried the al a cartes in hope of a decent meal but again nothing special, in fact I returned my pizza as it was the most disgusting pizza I've ever had. How can you get pizza wrong?! We booked adults only, this isn't adults only. In all fairness we did get an email saying it had changed and were offered the Amber as an alternative. Glad I didn't swap as there are building works going on directly behind it for a neighbouring hotel. Finally, the entertainment is very poor. As an all inclusive resort with no means of escape, bearable entertainment would of been nice. Michael Jackson tribute 3 nights in a week?! He doesn't even sing, he mimes along to a cd! Other shows were boring/poor so we sat in the bar playing cards most nights as it was more entertaining than any show they put on. I was looking forward to the fireworks one night, which lasted all of 4 minutes. I feel like it has the potential to be a really good place as the hotel grounds and facilities are great but the rooms, food, lack of service and entertainment let this place down for me. We got talking to other couples from the UK who agreed they also felt let down (and also hungry)!! I am disappointed as we spent a lot to come here and it didn't meet our expectations.

  • Mick D :
Another goo Bahia

Just returned from 2 weeks at Esmeralda. This was our 5th Grand Bahia stay but our 1st in Dominican Republic.First impressions confirmed other reviews that this place is massive with 7 resorts in one.We were fortunate to go out of main season as I would expect the resort to be very crowded during peak times. Having said that the resort is big enough to cope.The set up is the same as the other GBP resorts we have stayed in (Mexico and Jamaica) and we found the staff to be friendly, helpful and professional. One word of warning to those non Spanish speakers, there are not many staff who speak any English so asking for advice can sometimes be difficult.We loved the extensive beach here and walked several miles along it most days. As with most Caribbean resorts you get a lot of seaweed washed up onto the beach but the staff work tirelessly to remove this and keep the beach clean .As with the other GBP resorts the food is excellent and we used a variety of restaurants and buffets. We liked the Los Geranios buffet the best as it was less crowded and the staff looked after us really well especially Pedro, Darling, Angel and Josue and I have to mention Emanuel who kept the place spotless but probably doesn't get the credit he deserves.In the lobby bar Josaphina was very attentive and we have always found the staff to be pleasant and helpful but we have witnessed some guests not treating them with due respect which is a shame.We were fortunate enough to be in a part of the resort that had a designated butler. Ours was called Felix and although we didn't use his services he contacted us everyday to ensure everything was as good as it can be.With regards to restaurants we liked the Takara Asian, the El Rodizio Brazilian, Santa Fe Mexican and the Don Pablo but weren't overly impressed with Bella Italia but this is just down to personal tastes and I wouldn't discourage anyone from trying any of them.As we were travelling in an all adult group we made use of the adult only Jacuzzi area as it was quieter and had a small bar looked after by Nester. Some guests tried to ignore the signs identifying this as an adult only area but Nester soon pointed this out to them!Overall I would recommend this resort and my only observation would be to have designated smoking areas. Apart from the restaurants and some bars smoking is permitted anywhere and it can be a bit off putting when somebody lights up right beside you especially if it's one of the big cigars on sale but a lot of that is down to individual preferences.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Free Wi-Fi throughout resort
  • Selected non-motorized water sports (1 hour/day)
  • 24-hour snacks, soft drinks and domestic beer at Pueblo Principe
  • 24-hour room service
  • Butler service
  • Unlimited selected international drinks
  • Mini-bar (water, soft drinks, beer and alcoholic beverages)
  • Pillow menu
  • Introduction to scuba diving in pool (once/stay)
  • Access to all services of the Gran Bahia Principe Bavaro and the Gran Bahia Principe Punta Cana (except the Buffet and Gourmet restaurants)
  • 240 Rooms
  • 1 a la carte restaurant (Italian)
  • Access to 8 a la carte restaurants at Gran Bahia Principe Punta Cana Royal Golden
  • 1 Snack bar
  • Bars including Swim-up bar, Karaoke bar
  • Disco
  • Casino
  • 1 Pool
  • Whirlpool
  • Snorkeling
  • Windsurfing
  • Sailing
  • Kayaking
  • Tennis
  • Gym
  • Mini-golf
  • Golf course nearby (fee)
  • Scuba diving centre (fee)
  • Motorized water sports (fee)
  • Spa (fee)
  • Wi-Fi
  • Convention facilities (fee)

Junior Suite includes:

  • 1 king-size or 2 double beds
  • Living area with daybed
  • Hydro-massage tub
  • Separate jet shower
  • Bathrobes
  • Hairdryer
  • Coffeemaker
  • Mini-bar
  • Air-conditioning
  • TV
  • Free Wi-Fi (up to 2 devices; unlimited devices in lobby)
  • In-room safe
  • Terrace or balcony
  • Maximum occupancy 2 adults and 2 children (or 3 adults and 1 child)

Kids Deal - One child under 13 stays and eats free when sharing the room with 2 adults (except for stays including the Christmas and New Year's holiday period).

For the Kids - Kids' Club for ages 4 to 12 and Children's pool.

Honeymoon Bonus - Bottle of rum and Fruit basket in room. Must request at time of booking. Marriage certificate dated within the last 6 months is required upon check-in. Offer is subject to change.

??????????????Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Luxury Bahia Principe Esmeralda
    Punta Cana,Dominican Republic

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Luxury Bahia Principe Esmeralda Don Pablo Collection
Crta. Arena Gorda - Macao, Punta Cana Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.