- What's Included
- All Inclusive Features
Melia Tropical is a high end resort well suited to families, with a fantastic kids club and Flintstones Land. The resort fairly large, making it suitable for those who like walking and adventuring around the beaches. With a variety of food options and their attentive and personable customer service, the Melia Caribe Tropical is a great resort option in Punta Cana.
Spring break 2017 with three families children ranging from 10-3. The hotel is nice and the beach is spectacular but the rooms really need some TLC and the customer service is nonexistent. Our room was always clean but the sliding door lock was broken, TV reception was poor, the chair in the room was falling apart, mold in the shower head, phone that never worked, some wires coming out of the wall...Our friends asked for a new phone every day and never received one. We were able to fit a family of 5 in one room but my husband and I had twin beds. Know that if you want anything you must be ready to tip so bring lots of cash- lots of $1's and 5's. I found that if I tipped the waiter right when we sat down to eat they were eager and ready to help and serve us waters. The resort is huge, we are used to large resorts but the walk is beyond what I was expecting. The train is not very exciting. Sit in the back so you don't have to smell the exhaust. If you are lucky you can try to flag down a driver in a golf cart and tip him for the ride. Restaurants- There is a perfect place to eat breakfast and lunch right by the beach. It's clean and has all of the staple foods. Make sure you tip! The locals are poor so I really never had a problem with tipping.International Buffet- perfect for our group, all the staple foods and great staff.Hibachi grill- be prepared for a lot of food. It was good but we were not impressed with our cook or the ambiance. Wallpaper was falling off of one wall. American Grill- Be sure to visit this one, delicious food great service. Mexican Grill- We had to beg for someone to bring us waters much less take our order. I ended up leaving before I even got to eat. Apparently the fajitas are good.Every night there is fun music outside of the restaurants. Entertainment- There is an entertainment staff of what seemed like 2 people during the day. They have morning yoga, midmorning valley ball, water aerobics and late afternoon Zumba. We never once saw games at the pool or during the day. The staff take a long break from 1:00-who knows when, so if you want to play paddle or get a soccer ball do it before they leave. Kids club- The kids club is a bit of a walk, its between the beach and main lobby. Staff is friendly and two days a week they have a little kids party in the afternoon with lots of treats. Our kids enjoyed the ropes course, wear tennis shoes. Excursions- I believe the two excursions that we took made our trip more fun. There is a line of desks in the lobby with several excursion companies ready to book day trips for you. Pass all of them and use the Expedia blue company. They were reliable, friendly and easy to communicate with, we went on the Adventure Boogie and Dolphin Explorer boat day trip. There were laughs to be had by all on those days even for the 3yr olds. People will try to sell you on the trips on the beach- again I would stick with the Expedia blue company. Drinks- If you like to drink bring your own cup or purchase a bottle in the duty free shop upon arrival in the airport. All of the drinks are served in small 4oz cups so if you want a real beer you need to order two. Transportation to and from airport- Use DominicanPlus. We had private transportation, on time, air-conditioning, half the price of other companies and they were amazing with communicating with me. Super easy to find in the airport. Room recommendation- I would only stay in buildings 1-4 all of the other ones are a bit of a walk from the beach and pool or you may have to take and wait for the big metal train to take you to and from the pool. Also ask for pool view, its noisy on the street side.The price is right for this resort just know that what you save in $ booking this resort you will need to use to tip and book some excursions if you want daytime entreatment. Note to management- Fix the problems in the rooms, increase the number of staff you have for daytime entertainment during the week, revamp the trains, and take good care of Nehemias in the beach breakfast and lunch area. He is really good at taking care of your customers and knows how to provide customer service. He is a key player for your hotel and took good care of our entire group.
We stayed at Melia Caribe Tropical Resort for 4 night & 5 days the week of March 8th - 13th. It was nice but not as great like the other resort we have been to in Punta Cana, DR. The staff was friendly but not everyone was helpful. The room was decent however it was kind of old. The sink was a little rusted. The bathroom could use updates. We asked our rooms to be clean each day. I feel like the cleaning was okay but housekeeper could do a better job. Our favorite places to eat are the international buffet & the Japanese restaurant. We asked for our room to be near the beach which was nice. This resort is big...you have to wait for the train or the golf cars to pick you up to get around the resort unless you don't mind walking in the hot sun. Also at night they have kids entertainment which is also nice because your kids get to come up on stage to participate & win a prize. There's also a kid zone where you can drop off your kids to do kids event while the parents can go their own thing. The resort has a really nice spa, which we did couple massage at YHI Spa. We really enjoyed the spa. Overall we had a good time & enjoyed our stay.
The thing that disappointed us the most was the service and the food. Both were awful! The beef was always under cooked and the made to order omlette's were still raw in the middle every morning we ordered them. The cheeses and lunch meets were never cold down in the restaurant by the beach. There were several occasions when we would finish a meal before we were even asked if we wanted something to drink. When we did receive beverages they were in such small glasses we would need several refills in which we wouldn't get because of the lack of service. Our dinner at the hibachi restaurant took 2.5 hours!As far as the room went, the hair dryer, iron and curtains were broken. The pictures on their website is not an accurate portrayal of the rooms. The ceiling fan had about an inch of dust on it. We turned it on for about 30 seconds and there was dust flying everywhere!! Our keys stopped working 4 times while on the property.
First off, the check-in was our first sign of trouble. We waited about 30 minutes with only one couple ahead of us at the counter. Even they were annoyed at how long the check-in process was taking. Once it was finally our turn, they told us the room we had was not ready and asked if we would take a room with two beds. Since I was traveling with a friend, we were OK with this. We happily accepted just to get things moving after 12 hours of travel. The room was very sub-par, not updated at all, and a little dingy and honestly could have been cleaner. The fridge had a couple bottles of water and pop, no complimentary alcoholic beverages or snacks. At another all-inclusive resort I have stayed at in Punta Cana we had champagne, Brugal rum, etc in our room every day. Also, there was no 24 hour complimentary room service like other hotels offer. Our TV wasn't working for 2 days - and the lobby said it was a hotel-wide issue. My friend was drying her hair on day 2 and the hair dryer exploded and started smoking. The drinks were watered down - even the wine at restaurants! My biggest complaint was that there was not poolside service. There is nothing better than being served drinks/food poolside - not an option at this resort. Instead you need to walk ALL the way around this massive pool (if you are not willing to use the swim up bar) to order drinks, which come in the smallest plastic cups ever. Also, no matter where your room is, you have a LOT of walking to do. We were close to the pool and beach, but had to walk all the way across the resort to restaurants and the lobby. They had some golf carts, but even after trying to flag them down, barely any would stop to get us, and we tipped every time! Ridiculous. They have a couple of trains that transport people, you are lucky if you are around when one comes, if not you have a 10 minute walk ahead of you. The food was not very good. There were two restaurants you actually have to pay to eat at, not cool. And of course those are the only ones that probably have decent food. Would rather stay at an adults only going forward (if not traveling with kids) and will look for a much higher rated hotel next time. The only good thing was that the beds were comfortable and the beach was beautiful. As two young women we felt safe, but were annoyed at the amount of cat-calling and soliciting that we had to endure while on the beach and grounds.
The main reason we keep coming back to this part of the Caribbean is the people. Everyone is so friendly and service oriented. Food has always been good, but is better prepared this visit. We were able to visit the new YHI Spa & our masseuses, Daniela & Gladys were excellent. I also had color change for fingers and toes by Miriam who did more than necessary. Still looks good after 6 days! At this resort, the people go out of their way to make your stay fun, pampered, delicious and relaxing. We will most definitely be back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- Unlimited dining at specialty a la carte restaurants (with reservations)
- 24-hour domestic, select international drinks & snacks
- Daytime tennis
- Sunfish sailing
- Water bicycles
- Fitness centre (incl. sauna, steam room & Jacuzzi)
- Regular tram shuttle throughout the property
- Daily activities
- Nightly entertainment
- Daily transfers to Palma Real Shopping Village
- 3 Buffet and 10 a la carte restaurants including: Italian, Gourmet, Asian fusion, Japanese/Teppanyaki, French, Dominican, Mexican and American grill, dress code & reservations required
- Bars including: 2 Beach bars, 2 Lobby bars, 2 Pool bars, and Casino jazz club
- Beach and poolside grill
- 12 bars incl. swim-up bar
- 7 pools with a children's section including a wading pool for small kids
- Aquatic activities center
- Meeting facilities
- Video game arcade for teens
- Flintstones land
- Business centre
- High speed wireless internet connections throughout the resort
- 2 spas
- 8 lit tennis courts
Deluxe Junior Suites include:
- Attractively appointed, with two double beds or 1 king bed
- Satellite TV
- Living area, some with sofa-bed
- Mini-bar replenished on request with soft drinks and water
- Marble bathrooms with tub & shower
- Balcony or patio with garden view
- Max. occ. 4, up to 3 adults
Children Stay & Eat Free - 2 years and under stay & eat free; 3-12 & 13-16 pay special All-Inclusive rate. Max. 2 kids.
For the Kids - Supervised children's activities (ages 5-12 years, 10am-5:30pm), Baby Club (4 months to 4 years, 10am-5:30pm), Arcade and non-alcoholic disco nights for teens.
The Flintstones Land - Satisfy dinosaur-sized hunger in the restaurants "Betty's Kitchen" and "Bronto Burger". Children will enjoy special services such as: mini check-in, stone lake (rock wall), Baby Rock Club, Bamm Bamm Club, Dino Mania sweets shop & Yabba Dabba Doo Bazaar (with Flintstones & Warner Bros. Souvenirs).
Honeymoon & Anniversary Bonus - Sparkling wine, fruit basket, romantic turn down service, 10% discount at the Wellness Center. Marriage certificate required upon check-in.
Weddings - Packages are available. Please inquire for details
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia TropicalPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Bavaro, Bavaro, Punta Cana 23301 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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