- What's Included
- All Inclusive Features
The Occidental Caribe is a nice little resort for those who are looking for a quiet getaway. Good options for food. The buffet items are a little better in quality, compared to the a la carte items. However, checking out the a la carte items should still be a must, as there are some that offer great food options. The resort is staffed with incredibly attentive staff. If you ever have a problem with your stay, the management team and everyone else will go above and beyond to ensure that your concerns are addressed. A great place to stay in Punta Cana.
Location: In Punta Cana, directly on a magnificent white-sand beach, 35 minutes from the airport.
Very nice looking hotel, spacious and clean! The big swimming-pool was in renovation during our stay, but the other swimming-pool was big enough to enjoy the stay. The beach is also huge and pretty. The entertainment was fun by the pool, and we loved listening to the saxophone player in the evening while drinking at the bar. The all-inclusive is just awesome! there are food and drinks all day long. The negative points are :- the a la carte restaurants : the food quality was a bit disappointing. Don't take the foie gras, and the cheesecake ain't cheesecake. - the staff were friendly, but lack of training...some were very unprofessional. - Have to be very patient.....: 30 minutes at the check-in counter, with no one behind the desk. Have to go after the staff to get what you want and to have more information.
the food was excellent at each restaurant , all the staff was friendly. The beach very clean and near the hotel.The pool was great even if the bigger one was closed. The day entertainment was pretty cool , and the night show at the theater was a good way to finish the day.
The overall rating is a 3 even though the value was rated a 5 only because the price paid was relatively low. Hotel is architecturally beautiful and is situated right on the beach. We had some issues with the room which they attempted to resolve, but not always with success. (1) the safe didn't work when we got there and was fixed the same day; (2) the message light on the phone wouldn't stop blinking. They could not fix it so it was resolved by them unplugging the phone; (3) there were no wash cloths in the bathroom. It took 3 days before we got them and it was only because I chased down a housekeeper while she was cleaning another room; (4) it was difficult to regulate the water temp in the shower, either hot or cold; (5) the main pool was under repairs and not in use. Additionally, there was the constant construction noise during the day as this was right in front of our room.You can see that the property is under renovation and it is needed. Staff was very friendly except for when I needed help to contact a tour operator. The front staff was unable (or unwilling) to make a call outside of the resort, and Guest Services was unwilling because we did not book the tour thru them. No internet access unless you are in the Casino.
The beach was stunning, and that was the reason we went. However, everything else was average. Food: The food at the Japanese restaurant was actually inedible (and I'm not a picky eater), but the rest of the food was okay. We ate at the buffet a lot, and tried the Dominican restaurant, which was good.Staff: Most of the staff were very friendly, but several of the male staff were unprofessional at times towards me. I'm a woman in my late 20s, and was only there with my mother, and apparently they took that to mean I was looking for flirting, etc. Facilities: They are still doing some renovations, but we didn't find them too disruptive, except for the pool. Their website said the pool was being redone and would open a couple weeks before our trip, and it was, but they did not tell us that they would be closing the other pool too for renovations, which happened on our second day. It's nice that most everything is in the main building so you don't have to go outside if it's raining to get to the restaurants. The buildings are older, but were fine.Room: We upgraded to the premium level suite for something like $60, and it was very worth it. The room had two full bathrooms, and was very spacious. Access to the premium level lounge was very helpful - they do a separate check in, have upgraded drinks, and will book your restaurant reservations for you, so you don't have to wait in line. Our bathrooms weren't cleaned super thoroughly before our arrival, but everything was clean enough. Our balcony had a good view, but our first night we went to bed early and were kept awake by the loud music at the pool - the glass door did nothing to insulate for sound. Since they closed the pool anyway, it wasn't an issue after that first night.
This was the worst experience I've ever had! The rooms are outdated, the food is awful, the staff is not friendly. I will not be returning to the Occidental, let alone the DR! $50 for WiFi and it constantly lost connection. My fiance and I could not use the WiFi at the same time; only one device could use it at a time. Rude staff who treat Americans poorly. I do NOT recommend this place at all!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Snacks and beverages - 24 hours
- A la carte dining w/reservations
- 24 hour unlimited Wine with meals, Domestic drinks and selected International drinks
- Mini-bar w/water and soft drinks only
- Christmas and New Years Gala Dinners
- Lounge chair and towels (pool/beach)
- Introductory scuba diving lesson at pool
- Daytime tennis
- Rock-climbing wall
- Exercise room
- Daily activities
- Nightly entertainment
- Free admission to the Disco and Casino, drinks included
- 703 rooms and 32 suites in seven 3 & 5-storey buildings
- 1 buffet restaurant
- 5 a la carte restaurants: Tex-Mex, Japanese, French, Italian and Grill, dress code & reservations required
- Snack bar
- Bars including Swim-up pool bar
- Cigar lounge
- Huge free-form pool
- 3 tennis courts
- Rock-climbing wall
- Skating rink
- Games room
- Fitness centre
- Spa, massage treatments and Beauty salon (fee)
- Scuba diving (fee)
- Horseback riding (fee)
- Internet / WiFi (fee)
- Car rental
- Medical service (fee)
Standard Rooms include:
- 2 twin beds
- Satellite TV
- CD player
- Coffee maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Balcony or terrace
- Standard Suites also available
Kids Deals - Kids pricing available, please inquire for details.
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club and Playground. Babysitting services subject to availability (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Occidental CaribePunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Carretera Macao - Arena Gorda, s/n, Punta Cana 23301 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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