Paradisus Palma Real
- What's Included
- All Inclusive Features
A top-notch 5-star hotel that offers great service, amenities, and accommodations. Whether staying in the main resort or the Royal Service, attentive staff will be there to serve you. Daily entertainment and activities also makes this place perfect of both couples and families.
The property is large and laid out both horizontal to the beach but also very deep and there are incredibly few golf carts considering the resort size. This means there will be a lot of walking between each and room or to the lobby and everywhere else. Especially going anywhere from the beach.The paths are 4 to 6 feet wide, stamped and painted cobbled looking cement, so while it looks lovely, it also means it is slippery when it rains. Which can be at least once daily but most likely 2 to 4 times, during the June through October peak season for hurricanes.When it does rain, you will have clouds with torrential downpour for 30 minutes then the sun will come out again and it will be very hot. Over a few hours the humidity builds until there is another massive cloud burst. The weather is predictably unpredictable but the bad weather usually doesn't last. The benefit is incredibly lush tropical gardens. For this reason, bug spray is as important as sunscreen. You will need it. This doesn't mean mosquitos or sand fleas are an issue. It means it is their prime breeding season and you are walking through lush tropical areas and across beaches where they are completing their life cycle.The beach and ocean are spectacular. The beach is powder white sand, 200 feet wide, with a smattering of palm trees dividing the beach from the grounds. The water is shades of blue providing some beautiful photo opportunities.When there is a storm, this area of the Punta Cana beach is going to get more seaweed than some of the other properties. It can range from 6 inches to 3 feet wide along the shore line and there is no tractor or manual removal of it. This makes the water a bit murky a few feet from shore but won't detract from anything as you simply walk through it into clear water. It's an ocean. Meaning it's a living organism which changes with weather and over seasons.The rooms are spacious, laid out well and have wonderfully comfortable beds and pillows. Things are clean and the maid service was impeccable all week. The room has quite a bit of wear and tear and there are some basic maintenance which has to be reported and taken care of.The fixtures and material on sofa, chairs and lamps just made the room feel dated and in need of refreshing or updating, which is an easy fix and even if it stays the same until the resort renovated, doesn't actually detract from the vacation on a whole. There are a few areas where plaster work needs repairing and not just to be painted over.There is a massive soaker tub in the bath area with frosted glass doors between the water closet, shower and vanity area. But the shuttered pass through behind the tub provides additional privacy for people who require more. The provided soap, lotion, shampoo and conditioner was a very nice quality. The hair dryer was a good one but was only used once due to a losing battle between hair and humidity. It was easier to accept curly hair for the week.Bartending and wait staff at various venues were fast and accurate. The clean up staff afterwards, were much much slower. There is a surprising language barrier between many of the staff who interact with guests, especially concerning basic requests like someone asking for "black tea". This is an easy fix for hotel management management in the future plus guests can pick up a few phrases before they leave home to mitigate the issue.Room service was incredible. All week, food arrived between 20 and 40 minutes, was hot, prepared well and were generous portions. The food overall was plentiful and good. Nothing was exceptional but nothing was horrible either. It's far better than basic but not the same level as many comparably sized properties. The majority of families would be completely fine with it.
Traveled to Paradisus for our honeymoon. I booked this trip approx. 5 months in advance. I was a little scared due to some reviews on trip advisor the last few months, but after being here the last few days I have came to the conclusion that those bad reviews are far and few between and some people are just very needy.So starting at our arrival when we got out of the van the views were Amazing!!!! There was somebody waiting for us out front to unload our bags and immediatley took us to the royal service check in area where they gave us cool rags to put on our necks and mimosas to drink. Don't let anybody tell you anything different ROYAL SERVICE IS THE ONLY WAY TO VISIT THIS RESORT. It does cost extra but as you read on i will explain the benefits. After finishing our mimosas we were introduced to our royal service butler Francis Newton. I was very relieved when i found out francis was our butler because everybody on trip advisor spoke very highly of him so i knew we would be in good hands.Francis then took us on a tour of the grounds of the resort which has beautiful gardens and is very well taken care of. He introduced us to several people which i cannot think of all their names at the moment. We then made it to the royal service only pool, bar, and beach. Francis then introduced us to Francisco at the royal service bar who took very good care of us and always made sure my wife had drinks in her hands. Theres always a two for one special going on at the royal service pool when francisco is there.We were then taken to our room which is in building 8 which is closest to the beach and the royal service pool room 2109. At first the room was pretty humid but thats only because when the room was not being used they only had the fan running and the a/c on 77. Once i turned the a/c on it was not humid in the room and everything stayed dry. Again im not picky and i think the room was in great shape and big. Francis gave us a cell phone and told us to call anytime we needed ANYTHING. Now the reason why i have said some things above was in response to a few other reviews and i didnt have a bad experience with anything. This resort is certainly on the more ritzy side of resorts. One thing that i will complain about is the pool closing at 6pm everyday which i think is unacceptable. I spent a fair amount of money to come to the Dominican Republic and if i want to swim at 8pm or even 10pm i think i should be able to. We met some other people from other resorts who all said their pools didnt close until 12am or even 3am. Just beware if you dont book royal service you will have to walk or ride a golf cart to get to the pool or to the beach this resort is huge. When we went to the beach we did not get bothered much at all to buy anything and when somebody would come up we would just say no thank you and they would keep on moving. The beach and the water did have a good amount of seaweed or whatever you want to call it floating in the water but again not a big deal unless that stuff bothers you. It was no problem getting chairs on the beach also no need to reserve anything.Every morning francis our butler and francisco would have our chairs reserved at the royal service pool which again during the time we were here wasnt a big deal because most of the time we were the only ones there. FoodAll the food we ate was great!!!!! Naos is the main buffett and it has a little of everything for everybody and the service was always good. We ate at the steak place RARE and our server WILLY WONKA was great. We had ribeyes and a rack of ribs which is right up my alley. For lunch everyday we had cheeseburgers from blue agave. Theres alot of different hamburgers on the menu but they will make them anyway you want them. We ate at Bana one night which is tapanyaki style and was good but service could have been a little better. Finally we ate at AQUA which you have to take a golf cart ride over to the reserve to get there. The filet mignon was excellent. One thing at aqua that i thought was different is you could only get wine by the bottle and they charge for it. This was different for me i have never been to an all inclusive where they charge for wine and would refuse to give you just a glass of wine for dinner it was either all or nothing so my wife just drank water no big deal she got her wine when we got back to our resort.I almost forgot Richard was our waiter at naos buffett one night and he was an excellent server and will be an excellent butler someday. Every night francis always had something special in our room for is rather it be a bottle of my wifes favorite wine, rose petals in the bathtub or chocolates he would even stay after his shift was over to attend to our every need. Again if you can request francis as your butler and you will not be disappointed. Francis loves his job and helping people. Im the type of person that tips for everything and on several occassions when francis would go the extra mile i would tey to tip him and he would refuse and say he was only doing his job even though he was already off work. I just cant say enough about royal service and francis but it was worth every penny.Im not a nightlife person but this place really had no nightlife. After eating dinner there was pretty much nothing to do. They do have a show on some nights but it usually gets over by 930 or 10. If there was no show they would have a dj or a local band play music for awhile but then nothing. The casino is just that a small casino. They have blackjack, craps, roulette and slot machines it does what its suppose to. To sum it all up food is good, make sure to get royal service and request francis newton as your butler, pool hours are horrible, and nightlife sucks. BUT i would still recommend this resort to anybody who wants to come relax and be spoiled!!!!We will be back!!!!
Had a wonderful time staying at this hotel. All the rooms are really great with plenty of room , comfortable beds and great facilities. The staff are great and nothing to much trouble. The main pool with swim up bar is just great . The beach is very close and is quiet amazing ! All in all I would highly recommend his hotel
Bad deal find another resort, poor room, lousy service, bad restaurants, ! kjqfkuqkuerfklugdugliugdlieugjhyakcjvgkajdycgkjcgkjcegkjygvcakevadcjkhyvadckjygvawcjkyvgaewjkcgakejvgkajcyvgkjadcvjacjhavchjval
The Paradisus Palma Real is not the place to stay if you are looking for a relaxing vacation with your spouse. Choose a different resort if you want relaxation. The food was ok, but the overall experience is frustrating due to hotel staff members constantly attempting to sell you the next trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations may be required for certain restaurants)
- 24 hr room service
- Unlimited premium National & International drinks
- In-room mini-bar stocked w/soft drinks
- Kite boarding
- Batting cage & climbing wall
- Scuba diving once per/certified divers only, reservations required
- Horseback riding once per stay, reservations required
- Daily activities
- Nightly entertainment
- Theme parties
- 554 Luxury Suites rooms in 3-storey buildings
- 2 buffet restaurants
- 5 a la carte restaurants: El Romantico Gourmet, Mediterranean, China Grill, Japanese & Market Grill
- 8 Bars including Swim-up bar
- Fun pub
- 3 pools including 1 large free-form pool
- 4 tennis courts
- Climbing wall
- Batting cage
- Games room
- Tour desk
- Currency exchange
- Spa with massage, facial & body treatments, sauna and whirlpool
- Medical services (fee)
- Golf 5 minutes away
Deluxe Junior Suites include:
- 1 king or 2 full-size beds
- Living area w/sofabed
- Plasma TV
- Internet access (fee)
- CD player
- Coffee/tea maker
- Full bathroom w/Jacuzzi
- Balcony or terrace
Royal Service Deluxe Junior Suites include:
- Same as above located beachfront with Jacuzzi
- Many more inclusions
For the Kids - Kids 5-12 can enjoy the Kids' Club.
Free Golf! - Receive 1 round/peson/day, max. handicap: 36, cart mandatory (fee).
Royal Service Inclusions: - Includes: Beachfront Suite with Jacuzzi, private check-in/out, butler and personalized concierge service, private pool, daily newspaper, breakfast, hors d'oeuvres, coffee & pastries in private lounge, internet access, pillow menu and nightly turn-down service.
Romance Bonus - Deluxe honeymoon and anniversary packages are available free with a minimum 5 night stay. Must be booked at least 30 days in advance. Inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Palma RealPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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