Paradisus Palma Real
- What's Included
- All Inclusive Features
A top-notch 5-star hotel that offers great service, amenities, and accommodations. Whether staying in the main resort or the Royal Service, attentive staff will be there to serve you. Daily entertainment and activities also makes this place perfect of both couples and families.
So I never write reviews. In this case I felt the need to in order to help others looking at going to the Paradisus Palma Real. Just returned last night. Stayed 5 nights stayed in a Luxury Junior Suite and paid $3,060 for 2 people flights included and the transfers as well. Costco Travel. Did not stay at the Reserve and after going to this resort I wouldn't recommend the extra money. The Reserve is set back furthest from the beach and really doesn't offer anything more. There is a special roped off area for reserve members on the beach but it is still the same beach and there are plenty of seating in the other area. Also when the hotel has on the website that theres are 8 restaurants per say. Well there kind of is and isn't. FYI the food is ok but thats about it. You can only go to Passion if you on the "Reserve" for free otherwise it is 70$ per head. And having great food in NYC and all over the country the Dominican is hardly a place I would spend that kind of money on based upon what the other restaurants were like. Vento is sub par. We had 8:00 reservations showed up on time and were not seated for 90 minutes later and people that came in after us with no reservations were seated before. That was fine we sat at the bar. Finally got seated took quite some time for 2 sub par appetizers ( actually were not good) and no one came to take our dinner order after another 30 minutes so we left. I didn't care my bf was annoyed. The mexican restaurant is the same as the burger bar during the day. Lets just say based upon the menu observation and what others said, I believe my 15 year old could cook and put together a better menu. We did not go. Fuego for lunch I believe is the best place there. the ambience was really nice. In fact all the bars at the restaurants were nice. I would in hindsight sit at one of those bars and then just hit the buffet. The buffet is surprisingly pretty ok. It just gets boring. Now to Palazzo. Italian. Subpar menu. I was excited to try RARE the steak house. We were seated on time, good start. If you wanted like a sirloin steak it was going to cost you extra. Sirloin is not exactly my idea of a great steak. Shrimp cocktail is not like in the states and what one would expect but at this point I was expecting it not to be. More like a ceviche. Whatever. Bread was terrible my Tuna was awful. The mac and cheese was well not good either. Got something else we blocked that out too and went to the buffet. Now there is a sushi and hibachi place Ibana but make sure that you specify if your reservations are for hibachi or sushi. I learned to ask and look on this vacation. Based upon it all we passed on this. Maybe if I lived in the middle of no where in the country and never had sushi or hibachi maybe this would be good. I do not not live a crazy rich life and live in an average jersey shore town. Buffet for breakfast is thumbs up. Made to order omelets works great. Nice cheese assortment at the buffet which I thought was cool for a pseudo happy hour. You cannot eat your food at any of the bars FYI. Plenty of mixed drinks, wine is not very good at all. Beer is beer. Room was clean, staff members were very great. Big pro here. Lots of family and kids so if you don't want that this is not your joint. Nothing to do at night. Casino is laughable after having lived in Atlantic City NJ. Disco even funnier. But whatever. No live music which was disappointing. I got better live music at the airport on the way out leaving punt cana. At night they have some stuff but its not really great to be honest. They are certainly no atlantic city or nyc acts. I do believe the resort tried really hard to make everything great for everyone. Water at the beach ( and I am not talking about the sea weed, they can't control mother nature and were diligent about trying to keep the beach clean). The water is not like the clear beautiful waters in the Exumas nor even what I saw in mexico or Antigua or Barbados. Value for the money paid, a good getaway. Would only have stayed 3-4 nights if I had to do it again but that being said I would not go to the Dominican again and if I would have known I would have spent more money and stayed at the Hard Rock as I heard they had live music outside at the pools. If the paradisus wants a calm feel who wouldn't like a little acoustic guitar music at the outside bar or at the pool for a few hours. Walking up the beach though this is a nicer resort down there. All in all average I should have spent a few more dollars and went back to a prettier island.
We spent a week here in part, with a corporate event, in a Royal Service room. The depth of the check in experience (amount of information, tour, etc) seemed to vary based on which "butler" (a Royal Service perk) checked you in. Royal Service has it's own check-in and lounge. The RS lounge has coffee and snacks and with a nice view over the swim up bar pool area, is a nice location to take a nice AC cooled break, with a beverage and a few moments of quiet. The rooms are all older, so while there are nice amenities, the age of the property itself limits the 'plush' environment. Cable often went out for a day at a time, things broke, lights didn't work, fixtures were worn, etc. Our room was always cleaned well, and our butler left wonderful treats (on schedule with most other butlers serving guests in our party). Learning how best to utilize the services of the royal service butlers was ongoing. Some are always around checking in, while others are rarely seen and contacted only via the blackberry you receive at check-in. Our butler was quiet, but did check in occasionally --- however, he responded immediately when we called, and everything we asked of him was accomplished above and beyond our requests. There is a large variety of restaurants on the property, including a buffet the size of Texas! I enjoyed all the meals, but can't honestly say that anything was amazing. Portions are very small and everything was just.... fine. The beach is gorgeous at any time of day. There are some vendors, but for those of you who may be familiar with the vendor traffic in someplace like Puerto Vallarta, it doesn't even compare. The property has a spa, that everyone loved - and a second water spa on site. There is a small store to purchase novelty items, which is expensive as on site stores usually are. If you love to shop and venture off your lodging property to try restaurants, bars, and browse shops - you will be disappointed as we were. It just didn't have the options to go "into town" for dinner and spend the evening shopping, or stop for a beach side beverage, etc. There are a couple locations on the beach in old buildings where vendors call home --but I'd definitely ask the hotel staff before choosing that route.
I was a bit skeptical on booking this hotel again since we had some issues last time but this time it really disappointed even more. The hotel itself is beautiful but the service is horrible. The buffet servers and hostesses did not want to really help anyone, especially big groups. We always made sure to tip anyone that gave us any type of service and still, it was hard to get good service. I asked one hostess (Ana A.) if she could find a table for 12 and she said there were no tables without even looking. I told her I was sure there was something so we took a walk and found a table immediately but it needed to be cleaned. She told me I needed to find someone to clean it. I asked a few servers if they could clean it and also bring a high chair. As my family sat and waited to order their drinks, I went to get food for my kids and when I came back, the table was still dirty without any fresh napkins or silverware and no high chair. I almost always had to wait 10-15 minutes for a high chair. One of the cooks by the meat section (not seafood section-he was awesome) was so nasty to me one day that I had to tell him that if he was at something, not to take it out on me. I went to the buffet manager that day (christian) and he took care of us from then on anytime he saw us which was maybe twice after that. My mother asked one of the servers why it was difficult to get service and he explained to her that the hotel is under new management, employees had been laid off and that their work load had doubled but pay was still low so they decided to be on a somewhat strike. My mother and 3 grandkids were in another room a few doors down from us. She left her safe open and left to the beach. That night, she was missing $300 from the safe. We reported it to Guest Services but the girl said there was no way the maid would have made the room if the safe was open, but the room was made when she got back. The manager, Domingo, told my mother 72 hours later that he really tried to pressure the employees that were in her room to come clean but no one did and there was nothing else he could do. The woman at guest services said that there would be an investigation with looking at the log of who entered the room but Domingo told me that there was nothing he could do. It was brushed off like it was nothing. Another family down the hall complained about money missing too so it wasn’t just my family that got robbed.There is now a $5 delivery fee when ordering room service. I was told at check in that this fee was only applicable to food. The first night I called for milk and hot water for my kids and I was re-informed that the $5 fee was not charged if it was just milk/water. I ordered food a few times and was charged the $5 but never when it was just milk/water TIL the last night. I called and asked for milk/water and Juan from room service told me I had to pay $5. I told him I hadn’t been charged the other times and he said he had to charge me. I asked him to confirm with someone because how could I have been told numerous times that it was free but this time it wasn’t. Juan said he was the guy I had to talk to and there was no one else. One of the room service guys had heard me on the phone talking to Juan and he knew who were were from delivering to us and brought us the milk/water without Juan knowing. He told us he knew we had a baby and that it wasn’t fair to us or them because now guests don’t tip them because of the $5 fee. I happened to be extremely sick and I had to go to the front desk to speak to someone because I was already so frustrated with the service. I had a fever, cold and had been stung by some poisonous plant in the water. The water is full of seaweed that you could barely swim in it. There are mounds of seaweed even before you go in the water that should be cleared out so you don’t have to walk thru them in order to step into the ocean. Half of my family got stomach bugs. It could be from the cooks not using gloves or maybe sweating profusely and then touching the food they cook without any gloves. My aunt was the only one that went to see medical care at the hotel (marisa couso). All the others decided there was nothing that could be done really than to just let it pass stay away from the certain type of food. I was told that my family would be given an upgrade because of our experience last time, but all we were given was a bracelet that let us eat at FUEGO, which was the night everyone got sick. The bracelet also gave us access to the therapeutic spa which we were excited for, but the one near us was under renovation so we had to travel to the reserve to be able to use it. I was really hoping this time that PARADISUS PALMA REAL would not disappoint, but it did in a way that I wouldn’t go back unless there was an extreme change in the service. The atmosphere between the workers and guests is cold and rude. It’s a shame that such a beautiful hotel that had a great reputation is no longer looked at the way it was. There are a few employees’ service that stood out: Christian (buffet manager)Francisco Roman (buffet server)
The place is nicely equipped with everything you need. The food is good and the staff is exceptional. My stay was to short I'm going back and bringing the family. Stanlin from the buffet area was the best server he completed our stay.
First time at this resort, The resort is beautiful and had a lot of amenities, but was not our cup of tea. Check in was slow, we got there and there was one person in front of us and it still took 40 minutes to get our room, this was at approximately 530 pm on a Friday. Even though the beaches in Punta Cana are beautiful, this time there was an a huge amount of seaweed on the beach and in the water (not the fault of the resort of course) and did not want to get in the water. We could never find a chair at the pool, people put towels on them early in the morning and keep them there all through the day. the staff at the hamburger restaurant was awful, poor service and major attitudes!! The staff at the buffet was on the most part very nice and service was average. Tried to book times for the special restaurants but could only get late reservations or really early. We did find an employee that went out of his way for you and the was Enrique at guest services, he was fantastic!! All in all there was nothing that made us want to come back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations may be required for certain restaurants)
- 24 hr room service
- Unlimited premium National & International drinks
- In-room mini-bar stocked w/soft drinks
- Kite boarding
- Batting cage & climbing wall
- Scuba diving once per/certified divers only, reservations required
- Horseback riding once per stay, reservations required
- Daily activities
- Nightly entertainment
- Theme parties
- 554 Luxury Suites rooms in 3-storey buildings
- 2 buffet restaurants
- 5 a la carte restaurants: El Romantico Gourmet, Mediterranean, China Grill, Japanese & Market Grill
- 8 Bars including Swim-up bar
- Fun pub
- 3 pools including 1 large free-form pool
- 4 tennis courts
- Climbing wall
- Batting cage
- Games room
- Tour desk
- Currency exchange
- Spa with massage, facial & body treatments, sauna and whirlpool
- Medical services (fee)
- Golf 5 minutes away
Deluxe Junior Suites include:
- 1 king or 2 full-size beds
- Living area w/sofabed
- Plasma TV
- Internet access (fee)
- CD player
- Coffee/tea maker
- Full bathroom w/Jacuzzi
- Balcony or terrace
Royal Service Deluxe Junior Suites include:
- Same as above located beachfront with Jacuzzi
- Many more inclusions
For the Kids - Kids 5-12 can enjoy the Kids' Club.
Free Golf! - Receive 1 round/peson/day, max. handicap: 36, cart mandatory (fee).
Royal Service Inclusions: - Includes: Beachfront Suite with Jacuzzi, private check-in/out, butler and personalized concierge service, private pool, daily newspaper, breakfast, hors d'oeuvres, coffee & pastries in private lounge, internet access, pillow menu and nightly turn-down service.
Romance Bonus - Deluxe honeymoon and anniversary packages are available free with a minimum 5 night stay. Must be booked at least 30 days in advance. Inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Palma RealPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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