Paradisus Palma Real
- What's Included
- All Inclusive Features
A top-notch 5-star hotel that offers great service, amenities, and accommodations. Whether staying in the main resort or the Royal Service, attentive staff will be there to serve you. Daily entertainment and activities also makes this place perfect of both couples and families.
We stayed at the Paradiso Palm Real this past August and the facility is just that Paradise. Although the resort was crowded, you would never know... The pool was spacious, we always had lounge chair at the beach, just got up a bit early to make sure we had a primo spot!The food was delicious, service at the restaurants for the most part great, the people wonderful. Here is where the but comes in......Housekeeping was frustrating, although we were three people in a room we seem to never have enough towels or sheets for the pull out couch. Trying to find room service to get these things is a task.Getting a reservation for dinner when you wanted is IMPOSSIBLE, (even with a generous tip.). On the two occasions where we were squeezed in at a reasonable hour, the restaurant was empty. Literally one couple. That was so frustrating taking into account we tried to make all our reservations the first day there and this took over an hour. How could every restaurant be full every night 6 nights in a row?. The buffet on the other hand always had tables and was delicious.If you like cocktails, even when you ask for something straight up, it was like drinking water. Stick to wine.......Except if you are at the pool bar, tip the bartender and you will have better luck.Apparently we were not the only guests who have had the same comments. We did read this on trip advisor prior to going and after speaking with people we had met at the resort.Even with the frustrating room service and the chore of making restaurant reservations, I would absolutely go back and would recommend. You just have to do some careful planning for towels and sheet and have a big lunch!
Overall, we had an enjoyable time. Of the three families that traveled together, we are all in agreement that “It was nice but we wouldn’t go here again”. On the plus side, The pool had plenty of room all the time. The drinks were great with great variety and not watered down in the least. The wait staff was always friendly. There was wait staff at the pool and on the beach that were on top of every order and provided to your every need. There were daily activities for adults by the pool such as yoga, zumba, dance parties and for the kids such as kayaking in the pool, a water maze and inflatable jungle gym. The buffett was phenomenal! You could not want for a greater variety of food! They addressed a wide variety of nationalities, there was rapid turn over and they always had deserts galore. The suites were cleaned twice a day and when turn down service was performed, it was done well with a mint on each pillow. The excursions were at an extra cost but the Pirate excursion included children free and was incredibly entertaining with petting sting rays, swimming with sand sharks, a lunch and then a jousting show on the ride home. Definitely a must!! Now for the negatives: We made reservations for 3 families traveling together almost one year in advance with requests to be next to each other. We were put on opposite ends of the resort and needed to beg and plead to be placed on different floors in the same building. Turn down service as mentioned before, when done was great. However, it was done 4/6 nights and 2 of those we were in our room in our pajamas when the knock was at the door at 9:30PM. The room is nice with a soaking tub and shower, but dated. The shower head is low!!! At 5’6”, I needed to bend my knees to get under it. The toilet had poor flush. It was clogged when we arrived and the situation was never fully remedied. We had a partial flush for the majority of our trip. Out by the pool, there are no towel bins thus people leave their towels on the chairs and it appears as if they are taken. Then they remain unoccupied for the entirety of the day. The trash receptacles were present but far and few between thus people tend to leave trash under chairs. Staff worked very hard to keep on top of this. The lavatory facilities are scant and the one by the pool is a single stall. Thus, as you swim in the pool that is HUMUNGOUS, you can’t help but think of the sewage that is accompanying you as well. The pool has some tile missing on the chairs built in the pool and we all suffered some cuts. The outdoor showers were only partially functioning. On the beach there was a lot of seaweed in the late afternoons (this is no fault of the resorts). The resort ran a tractor every morning to remove the seaweed as best able. However, every time we went to the water, we were accosted by individuals selling excursions, parasailing, banana boats and braids!There is no hand book or explanation of what the resort has to offer and where to find it thus, it becomes dumb luck. There was entertainment scheduled every night, however, they occurred willie nillie. The one show started an hour earlier than advertised, a second never occurred as we all stood outside the theater with overtired kids that were allowed to stay up late to see it, the third never occurred at all. Staff could never provide a straight answer and communication between staff was lacking at best. There were special restaurants that you were required to make reservations for. If you get in, the food is absolutely amazing! However, These reservations needed to be made 4 days in advance and required negotiations, begging and pleading to get in. Once there for a 6 or 7 PM dinner, there was only 3 other tables occupied.
After researching tons of different resorts for our destination wedding my husband and I decided to go with Paradisus Palma Real and I'm so glad we did! We didn't have a chance to actually go to the resort before our wedding (which I have to admit made me a bit nervous) but everything turned out absolutely perfect! Wedding planning was an absolute breeze thanks to the amazing Romance department and our wedding coordinator, Mariangel Sanchez. She was always super responsive to all my questions, I couldn't have asked for a better coordinator! We arrived at the resort 4 days before our ceremony and were able to meet Mariangel, and set up a time to meet with the rest of the Romance team to finalize all of our wedding details. Each night of our 10 day stay Mariangel had dinner reservations set up for us and all 50 of our wedding guests (although we weren't able to all be together because of our group size, but Mariangel always tried to get as many people as possible at one restaurant). She was seriously the best and always checked up on us to make sure we were happy and had everything we needed. Also, my husband and I opted to make our own welcome bags which we put together once we got there and Mariangel made sure all of our guests received theirs among arrival. Our wedding day was an absolute dream and far exceeded my expectations. It honestly could not have been more perfect!!! I got my hair and makeup done there at the Yhi Spa, they did a great job at achieving the look I was going for for our beach wedding and reception and everything held up )even in the humidity). We used their officiant who gave a lovely message considering we had never met him :). Our decorations turned out amazing, the DJ played a great selection of music at the reception- we didn't give him much direction just told him to play fun/party music. He did a great job of reading the crowd and kept the party going, everyone was on the dance floor the entire time. We used Tropic One studio (the resorts photographer) and they did a great job capturing candid moments throughout the evening, I am absolutely in love with all of our photos! We were able to view our photos 4 days after our wedding and they put everything on a USB drive for us to take home with us. Also, have to give a shout out to our groups' favorite bartenders Andy (aka Superman) and Solange (my spelling is probably way off) at the Gabi Beach Bar for always providing the best service and drinks! From beginning to end our 10 day stay at Paradisus Palma Real was absolutely amazing. After staying that long I thought we would be ready to get back home, but we had such a hard time leaving and even considered extending our trip for another week. We are already planning on going back for our 5 year anniversary :) If your considering having your wedding here and you want an easy planning process, beautiful location and amazing staff- do yourself a favor and do it here!
Recently, we went on a family vacation to Paradisus! If you are booking please request the people I mention in this review. Everyone there was nice but these people went the extra mile above and beyond and made our trip absolutely perfect . Ok so From the minute we arrived it was absolutely amazing! I spend all your working extremely hard and when I have a vacation I want it to be right. This place was so beautiful and the rooms were amazing. If you go there I would suggest getting beachfront it's totally worth it you are feet away from the beach. The rooms we were in were just remodeled and looked amazing very beach like and modern style. We met our concierge Zanovia Who was absolutely by far the best ever when we return we will request have her again! She made all of our dinner reservations had special stuff in the room each night when we return for us and our kids. Things like chocolate covered strawberries and champagne para Paradisus hats T-shirts yo-yos for the kids coloring books and crayons. All of this help to keep my kids entertained and was absolutely perfect. She set us up a service on the beach each day so we can have a cabana to keep the baby out of the sun. That's when we met the "DIONIS" I cannot say any better words about him he was amazing each day he had our cabana ready with cold water and beer anything you want to drink it was there he even would bring us a fresh wood fire grilled pizza as a snack on the beach for the kids. This made it so convenience so we didn't have to leave the beach with our stroller and take the kids to the restaurant for lunch. My husband and I literally fell in love with him. He was just so kind and friendly and really took a liking to my children. He had exceptional customer service. Dionis loved his job and he worked so unbelievably hard each day! We were so sad to leave because we made a new friend we really liked. Ok food! I was so impressed with the food everything was absolutely great more of a Spanish style but so fresh and delicious. Each time we ate steak it was always cooked to perfection especially the fillets in the restaurants. We loved the espresso coffee in the morning fresh omelettes caviar on top of poached eggs made to order. They also had a fine selection of Italian meats from prosciutto to fine cheeses. Each restaurant was al la carte which we really loved and did not have a bad meal at any of them. I honestly was so impressed! Every morning we would go to the same restaurant for breakfast because we fell in love with two of the servers there named Abraham and Gregrio.... each morning they had a fresh avocado and banana cut up just for my nine-month-old son to eat. They knew exactly what we want it each morning to drink and made the best espresso ever. Plus they were honestly so friendly and loved their job it surely showed. I forgot to add the drinks were amazing especially the bloody Mary's! Some of the restaurants we really loved were Aqua, Rare and honestly they all were pretty darn good! We ate at aqua twice the fillet mignon was amazing! Also they have fresh 17 ounce lobster's The ones we have are a little overcooked but the lobster was huge. So in a nutshell I would definitely suggest this hotel especially for family vacation. This place was amazing and I am very picky and I could not complain so you know it is good! I did not want to leave because this place was exactly like paradise. This hotel is pricey however keep searching for a great deal. Also keep in mind you get what you pay for. I feel when you go on vacation you work so hard so don't go cheap. Also you should at least stay here 10 days max we only stayed seven and wish we stayed three extra days. That way you can try all of the restaurants and enjoy your stay. We honestly don't ever try the same hotel twice but we decided we will definitely go back especially if Dionis, Abraham, Gregrio, and Zanovia are still working there next year! The place is absolutely beautiful but the people that work there is what makes it great and make your vacation the best ever!
As our stay comes to an end, I have to say that Palma Real is now my favorite Paradisus. Jose Salvador, our butler at the Royal Service, was helpful and gracious during our entire stay. He and Pedro, who works at the pool at Royal Service, were definitely amazing and made our stay extra special. Shout out to Wanda for the amazing drinks. Also, Fatima and Richard at Pallazo, Anthony at Vento, and Abraham really went above and beyond for our dining experience. I can't recommend Palma Real enough.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations may be required for certain restaurants)
- 24 hr room service
- Unlimited premium National & International drinks
- In-room mini-bar stocked w/soft drinks
- Kite boarding
- Batting cage & climbing wall
- Scuba diving once per/certified divers only, reservations required
- Horseback riding once per stay, reservations required
- Daily activities
- Nightly entertainment
- Theme parties
- 554 Luxury Suites rooms in 3-storey buildings
- 2 buffet restaurants
- 5 a la carte restaurants: El Romantico Gourmet, Mediterranean, China Grill, Japanese & Market Grill
- 8 Bars including Swim-up bar
- Fun pub
- 3 pools including 1 large free-form pool
- 4 tennis courts
- Climbing wall
- Batting cage
- Games room
- Tour desk
- Currency exchange
- Spa with massage, facial & body treatments, sauna and whirlpool
- Medical services (fee)
- Golf 5 minutes away
Deluxe Junior Suites include:
- 1 king or 2 full-size beds
- Living area w/sofabed
- Plasma TV
- Internet access (fee)
- CD player
- Coffee/tea maker
- Full bathroom w/Jacuzzi
- Balcony or terrace
Royal Service Deluxe Junior Suites include:
- Same as above located beachfront with Jacuzzi
- Many more inclusions
For the Kids - Kids 5-12 can enjoy the Kids' Club.
Free Golf! - Receive 1 round/peson/day, max. handicap: 36, cart mandatory (fee).
Royal Service Inclusions: - Includes: Beachfront Suite with Jacuzzi, private check-in/out, butler and personalized concierge service, private pool, daily newspaper, breakfast, hors d'oeuvres, coffee & pastries in private lounge, internet access, pillow menu and nightly turn-down service.
Romance Bonus - Deluxe honeymoon and anniversary packages are available free with a minimum 5 night stay. Must be booked at least 30 days in advance. Inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Palma RealPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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